{"id":588373,"date":"2025-08-13T01:58:48","date_gmt":"2025-08-13T08:58:48","guid":{"rendered":"https:\/\/www.genesys.com\/webinars\/agentic-ai-perspectives-reelles-des-consommateurs-des-responsables-cx-et-des-dsi"},"modified":"2025-08-14T03:52:27","modified_gmt":"2025-08-14T10:52:27","slug":"agentic-ai-real-perspectives-from-consumers-cx-and-it-leaders","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/fr-fr\/webinars\/agentic-ai-real-perspectives-from-consumers-cx-and-it-leaders","title":{"rendered":"Agentic AI\u00a0: perspectives r\u00e9elles des consommateurs, des responsables CX et des DSI"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=\u00a0\u00bbbgc-lgray\u00a0\u00bb flair=\u00a0\u00bb%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb][vc_row content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/2&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb el_class=\u00a0\u00bbmb-1&Prime;]<\/p>\n<p class=\"pre_h1\"><strong>Webinaire \u00e0 la demande<\/strong><\/p>\n<p>[\/vc_column_text][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h1>Agentic AI : ce que les consommateurs, les responsables CX et les DSI pensent de cette nouvelle technologie<\/h1>\n<p>D\u00e9couvrez les insights des 4 000 consommateurs et des 1 600 responsables CX et DSI que nous avons interrog\u00e9s sur l&rsquo;IA agentique[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/2&Prime; el_id=\u00a0\u00bbform\u00a0\u00bb offset=\u00a0\u00bbvc_col-lg-offset-1 vc_col-lg-5&Prime;]<div class=\"eloq_form elq-container gmkto_form_type_ gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init webinarform yesknown yesprefill yespp strict-check\"  ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Heureux de vous revoir,<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Ce n\u2019est pas vous ?<\/a><\/p><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"701Ht000001CUK6IAO\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"Attended On-Demand\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/webinars\/588373?thankyou=588373&page_type=webinars&page_attr=Best%20Practice\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/webinars\/588373\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"ondemand-webinar\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"fr-fr\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/webinars\/588373\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"588373\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"E-mail professionnel\" placeholder=\"E-mail professionnel\">\n        <label for=\"fe192\">E-mail professionnel<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"Pr\u00e9nom\">\n        <label for=\"fe190\">Pr\u00e9nom<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"Nom\">\n        <label for=\"fe191\">Nom<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">Cadre sup\u00e9rieur<\/option><option value=\"VP\">VP<\/option><option value=\"Director\">Directeur<\/option><option value=\"Manager\">Manager<\/option><option value=\"Principal\">Principal<\/option><option value=\"Engineer \/ Architect\">Ing\u00e9nieur\/Architecte<\/option><option value=\"Consultant\">Consultant<\/option><option value=\"Analyst\">Analyste<\/option><option value=\"Partner\">Partenaire<\/option><option value=\"Staff\">Personnel<\/option><option value=\"Unknown\">Autre<\/option>\n        <\/select>\n        <label for=\"fe219\">R\u00f4le<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">R\u00e9clamations<\/option><option value=\"Collections\">Collecte<\/option><option value=\"Contact Center Management\">Gestion du centre de contact<\/option><option value=\"Customer Experience\">Exp\u00e9rience client<\/option><option value=\"Customer Service\">Service client<\/option><option value=\"Ecommerce\/Digital Channels\">E-commerce\/canaux digitaux<\/option><option value=\"Finance\">Finance<\/option><option value=\"Human Resources\">Ressources humaines<\/option><option value=\"Influencer\">Influenceur<\/option><option value=\"Information Technology\">IT<\/option><option value=\"IT Architecture\">IT Architecture<\/option><option value=\"IT Infrastructure\">IT Infrastructure<\/option><option value=\"IVR\">SVI<\/option><option value=\"Marketing\">Marketing<\/option><option value=\"Operations \/ Process Management\">Gestion des op\u00e9rations\/processus<\/option><option value=\"Production Management\">Gestion de la production<\/option><option value=\"Purchasing\">Achats<\/option><option value=\"Sales\">Ventes<\/option><option value=\"Unknown\">Autre<\/option>\n        <\/select>\n        <label for=\"fe218\">D\u00e9partement<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"Nom de la soci\u00e9t\u00e9\">\n        <label for=\"fe193\">Nom de la soci\u00e9t\u00e9<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"T\u00e9l\u00e9phone\">\n        <label for=\"fe215\">T\u00e9l\u00e9phone<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Pays<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">D\u00e9partement\/r\u00e9gion<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"Your Website\">\n        <label for=\"fe801\">Your Website<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"city\" id=\"fe226\" value=\"\" placeholder=\"Ville\">\n        <label for=\"fe226\">Ville<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"Intitul\u00e9 du poste\">\n        <label for=\"fe220\">Intitul\u00e9 du poste<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">Banque<\/option><option value=\"Business Services\">Services commerciaux<\/option><option value=\"Capital Markets\">Capital Markets<\/option><option value=\"Communications\">Communications<\/option><option value=\"Consumer Products\">Consumer Products<\/option><option value=\"Defense & Intelligence\">Defense & Intelligence<\/option><option value=\"Education & Non-Profit\">Education & Non-Profit<\/option><option value=\"Energy & Utilities\">\u00c9nergie et services publics<\/option><option value=\"Entertainment\">Divertissement<\/option><option value=\"Government\">Service public<\/option><option value=\"Insurance\">Assurance<\/option><option value=\"Life Sciences\">Life Sciences<\/option><option value=\"Logistics\">Logistics<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Providers<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">Technologies<\/option><option value=\"Travel & Hospitality\">Travel & Hospitality<\/option><option value=\"Retail Banking\">Retail Banking<\/option><option value=\"Other\">Autre<\/option>\n        <\/select>\n        <label for=\"fe221\">Industrie<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">Recherches pr\u00e9liminaires<\/option><option value=\"Gathering business requirements\">\u00c9tablissement d\u2019un cahier des charges<\/option><option value=\"Comparing solutions\">Comparaison de solutions<\/option><option value=\"Ready for a conversation\">Pr\u00eat \u00e0 engager une discussion<\/option>\n        <\/select>\n        <label for=\"fe222\">Domaine d\u2019int\u00e9r\u00eat<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1 \u00e0 20<\/option><option value=\"21-50\">21 \u00e0 50<\/option><option value=\"51-100\">51 \u00e0 100<\/option><option value=\"101-300\">101 \u00e0 300<\/option><option value=\"301-500\">301 \u00e0 500<\/option><option value=\"501-1000\">501 \u00e0 1\u00a0000<\/option><option value=\">1000\">Plus de 1\u00a0000<\/option><option value=\"No Contact Center\">Pas un centre de contact<\/option><option value=\"Don't Know\">Ne sait pas<\/option>\n        <\/select>\n        <label for=\"fe225\">Nombre de postes agents<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">Oui. Me tenir inform\u00e9 par e-mail ou par t\u00e9l\u00e9phone des informations relatives \u00e0 Genesys.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">Je souhaite \u00eatre contact\u00e9 par un expert CX<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"OFF\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Visionner\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Visionner\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>En fournissant vos informations, vous acceptez notre <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">politique de confidentialit\u00e9<\/a><\/span><\/div><\/div><\/form><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=\u00a0\u00bb1\/2&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h4>Explorez l&rsquo;avenir de l&rsquo;exp\u00e9rience client (CX) avec les id\u00e9es des consommateurs mondiaux, des leaders CX et des DSI<\/h4>\n<p>D\u00e9couvrez ce que les consommateurs attendent le plus de leur exp\u00e9rience client, comment l&rsquo;IA agentique peut transformer les strat\u00e9gies CX et pourquoi une gouvernance claire est essentielle \u00e0 une adoption responsable de l&rsquo;IA. Ces informations sont tir\u00e9es d&rsquo;une enqu\u00eate mondiale men\u00e9e aupr\u00e8s de 4\u00a0000 consommateurs et 1\u00a0600 responsables CX, r\u00e9v\u00e9lant des tendances marquantes et des perspectives cruciales pour l&rsquo;avenir de l&rsquo;IA agentique.[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/2&Prime; offset=\u00a0\u00bbvc_col-md-offset-1 vc_col-md-5&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h4>Obtenez des insights sur :<\/h4>\n<p>[\/vc_column_text][vc_column_text ct_style=\u00a0\u00bbkey-list\u00a0\u00bb css=\u00a0\u00bb\u00a0\u00bb ct_key=\u00a0\u00bb01&Prime;]<\/p>\n<p class=\"text-20\">ce qu&rsquo;est l&rsquo;IA agentique et son importance<\/p>\n<p>[\/vc_column_text][vc_column_text ct_style=\u00a0\u00bbkey-list\u00a0\u00bb css=\u00a0\u00bb\u00a0\u00bb ct_key=\u00a0\u00bb02&Prime;]<\/p>\n<p class=\"text-20\">comment r\u00e9pondre aux principales pr\u00e9occupations des consommateurs et des entreprises<\/p>\n<p>[\/vc_column_text][vc_column_text ct_style=\u00a0\u00bbkey-list\u00a0\u00bb css=\u00a0\u00bb\u00a0\u00bb ct_key=\u00a0\u00bb03&Prime;]<\/p>\n<p class=\"text-20\">le d\u00e9ploiement de l&rsquo;IA agentique en toute s\u00e9curit\u00e9<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_row][vc_column][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h3 style=\"text-align: center;\">Nos intervenants<\/h3>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=\u00a0\u00bbyes\u00a0\u00bb el_class=\u00a0\u00bbjustify-content-center\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1754501852048{padding-bottom: 60px !important;}\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/2&Prime;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/rahul-garg.png\" alt=\"Rahul Garg\" ><\/div><div class=\"details\"><p class=\"name h5\">Rahul Garg<\/p><p class=\"info\">Vice President, Products, AI and Self-service, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column][vc_column width=\u00a0\u00bb1\/2&Prime;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Greg-Thomas-headshot-e1716404261507.jpg\" alt=\"Greg Thomas\" ><\/div><div class=\"details\"><p class=\"name h5\">Greg Thomas<\/p><p class=\"info\">Senior Director, Thought Leadership, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section background_color=\u00a0\u00bbbgc-lgray\u00a0\u00bb flair=\u00a0\u00bb%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb][vc_row content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/2&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb el_class=\u00a0\u00bbmb-1&Prime;] Webinaire \u00e0 la demande [\/vc_column_text][vc_column_text css=\u00a0\u00bb\u00a0\u00bb] Agentic AI : ce que les consommateurs, les responsables CX et les DSI pensent de cette nouvelle technologie D\u00e9couvrez les insights des 4 000 consommateurs et des 1 600 responsables CX et DSI que nous avons interrog\u00e9s sur l&rsquo;IA agentique[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/2&Prime; el_id=\u00a0\u00bbform\u00a0\u00bb [&hellip;]<\/p>\n","protected":false},"author":949,"featured_media":588550,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-588373","webinars","type-webinars","status-publish","has-post-thumbnail","hentry","webinar_type-best-practice","tax_set-video"],"acf":{"utm_pass":false,"asset_expiration":"","item_nav_hide":"no","disable_chat":false,"no_index":false,"no_follow":false,"media_type":"embed","media_position":"left","media_embed":"<iframe width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/FPbCCKSO7JM?cc_lang_pref=fr&cc_load_policy=1&hl=fr&rel=0\" title=\"YouTube video player\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe>","disable_next_steps":false,"display_desc":false,"title_align":"left","is_on_demand":true,"get_started_config":"default","is_zoom":false,"resource_next_steps":[{"ID":583328,"post_author":"9","post_date":"2026-03-30 10:22:16","post_date_gmt":"2026-03-30 17:22:16","post_content":"[vc_section background_color=\"bgc-lgray\" flair=\"%5B%7B%7D%5D\" vib=\"enable\" css=\".vc_custom_1714410887619{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\"][vc_row content_placement=\"middle\" vib=\"enable\" vib_top=\"6.333rem\"][vc_column][breadcrumbs data_pull=\"manual\" manual_links=\"%5B%7B%22link_label%22%3A%22Genesys%20Cloud%20CX%22%2C%22link_url%22%3A%22%2Ffr-fr%2Fgenesys-cloud%22%7D%2C%7B%22link_label%22%3A%22Intelligence%20artificielle%20et%20automatisation%22%2C%22link_url%22%3A%22%2Ffr-fr%2Fcapabilities%2Fai-and-automation%22%7D%5D\"][\/vc_column][vc_column width=\"1\/2\" el_class=\"video-play-right\"][videolightbox gb_format=\"image_play\" gb_butt_text=\"\" gb_link=\"https:\/\/www.youtube.com\/embed\/WtSt1hhDOk4?rel=0\" gb_img=\"577470\"][rawcss raw_css=\"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\"][\/vc_column][vc_column width=\"5\/12\" offset=\"vc_col-md-offset-1 vc_col-sm-offset-0\"][vc_column_text css=\"\"]\r\n<p class=\"eyebrow\">IA\u00a0agentique<\/p>\r\n\r\n<h1>Genesys\u00a0Cloud\u00a0AI\u00a0Studio<\/h1>\r\n<p class=\"text-22\">D\u00e9sormais, tous les membres de votre \u00e9quipe peuvent cr\u00e9er, configurer et g\u00e9rer l'IA derri\u00e8re les copilotes, les exp\u00e9riences automatis\u00e9es et bien plus encore, \u00e0 partir d'un espace de travail s\u00e9curis\u00e9 et centralis\u00e9.<\/p>\r\n[\/vc_column_text][component_button primary_cta=\"url:%23modal%3AgetStartedBox|title:D%C3%A9marrer|\" secondary_cta=\"url:https%3A%2F%2Fwww.youtube.com%2Fembed%2FWtSt1hhDOk4%3Frel%3D0|title:Visionner|\"][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=\"bgc-lgray\" flair=\"%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\"][vc_row][vc_column width=\"5\/12\" el_class=\"col-sm-6\"][vc_single_image image=\"578444\" css=\".vc_custom_1750701028907{padding-bottom: 2rem !important;}\" si_max_width=\"262px\"][vc_column_text css=\"\"]\r\n<h2 class=\"h3\">Cr\u00e9ez et g\u00e9rez la nouvelle g\u00e9n\u00e9ration d'exp\u00e9riences clients pilot\u00e9es par\u00a0IA avec Genesys\u00a0Cloud\u00a0AI\u00a0Studio<\/h2>\r\nGenesys\u00a0Cloud\u2122 AI\u00a0Studio facilite la cr\u00e9ation d'exp\u00e9riences pilot\u00e9es par\u00a0IA \u00e0 grande \u00e9chelle \u00e0 l'\u00e8re de l'IA\u00a0agentique. Gr\u00e2ce \u00e0 cette solution, tous vos collaborateurs peuvent am\u00e9liorer l'exp\u00e9rience client\u00a0(CX) \u00e0 chaque conversation. [\/vc_column_text][\/vc_column][vc_column width=\"5\/12\" offset=\"vc_col-sm-offset-2\"][vc_row_inner ri_scrollable=\"yes\"][vc_column_inner][vc_column_text ct_style=\"list-block\" css=\"\"]\r\n<h3 class=\"h5\">Orchestration centralis\u00e9e de l'IA<\/h3>\r\nOffrez \u00e0 votre \u00e9quipe une console centralis\u00e9e pour cr\u00e9er, configurer et g\u00e9rer les outils d'IA, en assurant coh\u00e9rence, contr\u00f4le et \u00e9volutivit\u00e9.\r\n[\/vc_column_text][\/vc_column_inner][vc_column_inner][vc_column_text ct_style=\"list-block\" css=\"\"]\r\n<h3 class=\"h5\">D\u00e9mocratisation de l'innovation\u00a0IA<\/h3>\r\nPas besoin de savoir coder\u00a0: tous vos utilisateurs peuvent d\u00e9velopper des applications\u00a0CX pratiques de l'IA, ce qui acc\u00e9l\u00e8re l'innovation au sein de votre entreprise.[\/vc_column_text][\/vc_column_inner][vc_column_inner][vc_column_text ct_style=\"list-block\" css=\"\"]\r\n<h3 class=\"h5\">Impl\u00e9mentation s\u00fbre et responsable de l'IA<\/h3>\r\nAssurez-vous que chaque exp\u00e9rience est en phase avec votre marque, vos politiques et vos standards gr\u00e2ce aux protections et fonctionnalit\u00e9s de surveillance int\u00e9gr\u00e9es.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=\"5\/12\"][vc_column_text css=\"\"]\r\n<h2 class=\"h3\">Favorisez l'ex\u00e9cution autonome. AI\u00a0Studio int\u00e8gre Agentic Virtual Agent pilot\u00e9 par de grands mod\u00e8les d'action.<\/h2>\r\nLes grands mod\u00e8les d'action\u00a0(LAM) sont sp\u00e9cialement con\u00e7us pour l'ex\u00e9cution agentique et offrent la coh\u00e9rence, la pr\u00e9cision et la rigueur n\u00e9cessaires pour que les agents virtuels accomplissent des t\u00e2ches r\u00e9elles, et ne se contentent pas de g\u00e9n\u00e9rer des r\u00e9ponses.[\/vc_column_text][\/vc_column][vc_column width=\"1\/2\" offset=\"vc_col-sm-offset-1\"][vc_single_image image=\"613901\" css=\"\" rounded_corners=\"rounded-lg\"][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=\"1\/2\"][videolightbox gb_format=\"image_play\" gb_butt_text=\"\" gb_link=\"https:\/\/www.youtube.com\/embed\/ZW-mIJydrjQ?rel=0\" gb_img=\"578187\"][\/vc_column][vc_column width=\"5\/12\" offset=\"vc_col-sm-offset-1\"][vc_single_image image=\"578171\" css=\".vc_custom_1750444957410{padding-bottom: 2rem !important;}\" si_max_width=\"272px\"][vc_column_text css=\"\"]\r\n<h2 class=\"h3\">Genesys\u00a0Cloud\u00a0AI\u00a0Guides : la mani\u00e8re la plus simple de cr\u00e9er des agents virtuels en langage naturel<\/h2>\r\nD\u00e9couvrez comment AI\u00a0Guides con\u00e7oit des agents virtuels en quelques \u00e9tapes. Il vous suffit de d\u00e9crire votre objectif en langage naturel ou d'uploader la documentation existante du processus.[\/vc_column_text][component_button button_color=\"btn-secondary\" primary_cta=\"url:https%3A%2F%2Fwww.youtube.com%2Fembed%2FZW-mIJydrjQ%3Frel%3D0|title:Visionner|\"][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=\"5\/12\"][vc_single_image image=\"613904\" css=\".vc_custom_1770673066990{padding-bottom: 2rem !important;}\" si_max_width=\"172px\"][vc_column_text css=\"\"]\r\n<h2 class=\"h3\">Cr\u00e9ez et d\u00e9ployez des agents\u00a0IA dans AI Studio<\/h2>\r\nApprentissage, identification, adaptation\u2026 Autant de capacit\u00e9s dont font preuve les agents IA pour d\u00e9tecter les anomalies, formuler des conseils et lancer des actions dans Genesys Cloud Copilot.[\/vc_column_text][component_button button_color=\"btn-secondary\" primary_cta=\"url:%2Ffr-fr%2Fcapabilities%2Fcopilots|title:En%20savoir%20plus\"][\/vc_column][vc_column width=\"1\/2\" offset=\"vc_col-sm-offset-1\"][vc_single_image image=\"613902\" css=\"\" rounded_corners=\"rounded-lg\"][\/vc_column][\/vc_row][\/vc_section][vc_section flair=\"%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\"][vc_row][vc_column width=\"5\/12\" el_class=\"col-sm-6\"][vc_row_inner][vc_column_inner el_class=\"col-sm-10\"][vc_column_text css=\"\"]\r\n<h2 class=\"h3\">Cr\u00e9ez des exp\u00e9riences fluides pilot\u00e9es par\u00a0IA depuis une seule console<\/h2>\r\nCoordonnez les t\u00e2ches, connectez les syst\u00e8mes et g\u00e9n\u00e9rez des r\u00e9sultats gr\u00e2ce \u00e0 une gestion orchestr\u00e9e des workflows complexes entre le front-office, les op\u00e9rations internes et le back-office. Cette approche permettra \u00e0 tous les d\u00e9partements de l'entreprise de travailler en synergie pour offrir de meilleures exp\u00e9riences.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner ri_scrollable=\"yes\"][vc_column_inner][vc_column_text ct_style=\"list-block\" css=\"\"]\r\n<h3 class=\"h5\">D\u00e9veloppement de l'IA accessible<\/h3>\r\nGr\u00e2ce \u00e0 AI\u00a0Guides, tous vos collaborateurs peuvent cr\u00e9er des agents virtuels en toute s\u00e9curit\u00e9, sans expertise technique ni comp\u00e9tences en code.\r\n[\/vc_column_text][\/vc_column_inner][vc_column_inner][vc_column_text ct_style=\"list-block\" css=\"\"]\r\n<h3 class=\"h5\">Conception unique, utilisation globale<\/h3>\r\nD\u00e9veloppez l'IA en une seule fois et d\u00e9ployez-la sur l'ensemble de vos agents virtuels, copilotes, etc. Ainsi, vous \u00e9conomisez du temps et de l'\u00e9nergie tout en garantissant la coh\u00e9rence de chaque interaction client.[\/vc_column_text][\/vc_column_inner][vc_column_inner][vc_column_text ct_style=\"list-block\" css=\"\"]\r\n<h3 class=\"h5\">D\u00e9ploiement de l'IA plus rapide et sans effort<\/h3>\r\nAcc\u00e9l\u00e9rez le d\u00e9ploiement de nouveaux agents virtuels en les g\u00e9n\u00e9rant automatiquement \u00e0 partir de documents de processus, d'interactions pass\u00e9es ou de simples instructions en langage naturel.[\/vc_column_text][\/vc_column_inner][vc_column_inner][vc_column_text ct_style=\"list-block\" css=\"\"]\r\n<h3 class=\"h5\">Respect de la s\u00e9curit\u00e9 et de l'image de la marque<\/h3>\r\nDes m\u00e9canismes de s\u00e9curit\u00e9 int\u00e9gr\u00e9s limitent les risques et garantissent que chaque interaction IA reste conforme aux standards et aux attentes de votre marque.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=\"1\/2\" offset=\"vc_col-sm-offset-1\"][vc_single_image image=\"578188\" alignment=\"right\" css=\"\" rounded_corners=\"rounded-lg\"][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=\"5\/12\"][vc_column_text css=\"\"]\r\n<h2 class=\"h3\">Une seule solution pour cr\u00e9er et lancer l'IA en toute simplicit\u00e9<\/h2>\r\nLa plateforme Genesys Cloud permet de cr\u00e9er \u00a0de meilleures exp\u00e9riences client en toute fluidit\u00e9 gr\u00e2ce \u00e0 l'IA. Avec Genesys\u00a0Cloud\u00a0AI\u00a0Studio, votre \u00e9quipe peut cr\u00e9er, tester et d\u00e9ployer des interactions pilot\u00e9es par IA depuis un emplacement unique et s\u00e9curis\u00e9.[\/vc_column_text][\/vc_column][vc_column width=\"1\/2\" offset=\"vc_col-sm-offset-1\"][vc_column_text ct_style=\"stat\" css=\"\"]\r\n<p class=\"h1\">42\u00a0%<\/p>\r\ndes responsables CX interrog\u00e9s consid\u00e8rent l'am\u00e9lioration de l'exp\u00e9rience client avec l'IA comme une priorit\u00e9 strat\u00e9gique.\r\n\r\n<a href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/state-of-cx\">\u00ab\u00a0\u00c9tat des lieux de l'exp\u00e9rience client\u00a0\u00bb, Genesys, 2025<\/a>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=\"enable\" background_color=\"bgc-lgray\" flair=\"%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\" css=\".vc_custom_1750435116160{background-image: url(https:\/\/www.genesys.com\/media\/agentic-AI_capability_background-2025.jpg?id=578125) !important;}\" el_class=\"px-0 py-2 px-md-5 py-md-5\"][vc_row background_color=\"bgc-glass\" content_placement=\"middle\" el_class=\"form-card\"][vc_column width=\"1\/2\"][vc_column_text css=\"\"]\r\n<h2 class=\"h3\">Un seul studio. Des cas d'usage infinis.<\/h2>\r\nGenesys\u00a0Cloud\u00a0AI\u00a0Studio facilite la cr\u00e9ation d'IA pour tous les cas d'usage. De la conception intuitive \u00e0 la gouvernance pens\u00e9e pour l'entreprise, cette solution offre aux \u00e9quipes tout ce dont elles ont besoin pour cr\u00e9er et g\u00e9rer des exp\u00e9riences pilot\u00e9es par IA \u00e0 grande \u00e9chelle\u00a0\u2013 le tout plus rapidement, plus intelligemment et sans devoir partir de z\u00e9ro ou changer d'outil.[\/vc_column_text][\/vc_column][vc_column width=\"1\/2\"][\/vc_column][vc_column width=\"1\/3\"][vc_column_text css=\"\"]\r\n<h3 class=\"h5\">Cr\u00e9ation simplifi\u00e9e d'agents virtuels<\/h3>\r\nCr\u00e9ez de puissants agents virtuels dans une interface simple et claire, sans formulaires complexes. Plus besoin de s'emp\u00eatrer dans les m\u00e9andres du code\u00a0; avec AI\u00a0Guides, tout est fait pour acc\u00e9l\u00e9rer la conception.[\/vc_column_text][\/vc_column][vc_column width=\"1\/3\"][vc_column_text css=\"\"]\r\n<h3 class=\"h5\">Innovation et gouvernance simplifi\u00e9es<\/h3>\r\nExp\u00e9rimentez avec l'IA g\u00e9n\u00e9rative \u00e0 grande \u00e9chelle, tout en gardant totalement la main sur la s\u00e9curit\u00e9, la conformit\u00e9 et les standards de marque des entreprises.[\/vc_column_text][\/vc_column][vc_column width=\"1\/3\"][vc_column_text css=\"\"]\r\n<h3 class=\"h5\">D\u00e9ploiement fluide \u00e0 grande \u00e9chelle<\/h3>\r\nD\u00e9veloppez l'IA en une seule fois et d\u00e9ployez-la sur un nombre illimit\u00e9 de canaux pour une infinit\u00e9 de cas d'usage. Vous pourrez ainsi vous adapter facilement \u00e0 tous les sc\u00e9narios d'interaction entre vos clients et vos collaborateurs.[\/vc_column_text][\/vc_column][vc_column width=\"1\/3\"][vc_column_text css=\"\"]\r\n<h3 class=\"h5\">L'IA pour chaque \u00e9quipe<\/h3>\r\nQuel que soit le d\u00e9partement (op\u00e9rations, CX ou IT), tout le monde peut cr\u00e9er et g\u00e9rer l'IA sans \u00e9crire de code, \u00e0 l'aide d'outils intuitifs et d'une assistance par\u00a0IA.[\/vc_column_text][\/vc_column][vc_column width=\"1\/3\"][vc_column_text css=\"\"]\r\n<h3 class=\"h5\">Solution int\u00e9gr\u00e9e \u00e0 Genesys Cloud<\/h3>\r\nGenesys\u00a0Cloud\u00a0AI\u00a0Studio et AI\u00a0Guides sont int\u00e9gr\u00e9s en natif \u00e0 la plateforme Genesys\u00a0Cloud et optimisent votre CX d\u00e8s l'impl\u00e9mentation.[\/vc_column_text][\/vc_column][vc_column width=\"1\/3\"][vc_column_text css=\"\"]\r\n<h3 class=\"h5\">Coordination transparente des t\u00e2ches<\/h3>\r\nAssurez-vous que chacun de vos d\u00e9partements ait les moyens de cr\u00e9er des exp\u00e9riences clients exceptionnelles, qu'elles soient pilot\u00e9es par l'IA ou par un humain.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=\"%5B%5D\"][vc_row][vc_column width=\"5\/12\"][vc_column_text css=\"\"]\r\n<h2 class=\"h3\">D\u00e9couvrez les autres possibilit\u00e9s offertes par Genesys<\/h2>\r\n[\/vc_column_text][\/vc_column][vc_column width=\"7\/12\"][component_button content_alignment=\"text-right\" tablet_alignment=\"text-right\" button_color=\"btn-secondary\" primary_cta=\"url:%2Ffr-fr%2Fcapabilities|title:Afficher%20toutes%20les%20fonctionnalit%C3%A9s|\"][\/vc_column][\/vc_row][vc_row][vc_column][capability_list theme=\"icon-bg\" hover_color=\"text-white\" background_color=\"bgc-navy\" lobby_slug=\"ai-and-automation\"][\/vc_column][\/vc_row][\/vc_section][vc_section flair=\"%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\"][vc_row][vc_column width=\"5\/12\"][vc_column_text css=\"\"]\r\n<h2>En savoir plus sur Genesys\u00a0Cloud\u00a0AI\u00a0Studio et AI\u00a0Guides<\/h2>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][related_posts hide_title=\"yes\"][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=\"bgc-white\" flair=\"%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\"][vc_row el_class=\"forced-modern\"][vc_column][component_cta_block cta_ratio=\"8\" background_color=\"bgc-glass\" cta=\"url:%23modal%3AgetStartedBox|title:D%C3%A9marrer|\" css=\".vc_custom_1750440353536{background-image: url(https:\/\/www.genesys.com\/media\/agentic-AI_capability_CTA-block-2025.jpg?id=578126) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\" mobile_bg=\"578127\"]\r\n<h2>Cap sur une CX r\u00e9invent\u00e9e avec Genesys\u00a0Cloud\u00a0AI\u00a0Studio<\/h2>\r\n<p class=\"d-none d-lg-block\">Demandez une d\u00e9mo pour d\u00e9couvrir comment tout utilisateur, quelles que soient ses comp\u00e9tences en code, peut facilement concevoir, tester et d\u00e9ployer des exp\u00e9riences pilot\u00e9es par IA depuis une seule et m\u00eame plateforme. Le tout avec le contr\u00f4le et la coh\u00e9rence indispensables pour d\u00e9ployer l'IA \u00e0 grande \u00e9chelle.<\/p>\r\n[\/component_cta_block][rawcss raw_css=\"LmZvcmNlZC1tb2Rlcm4lMjAuY29tcG9uZW50LWN0YS1ibG9jayUyMC5jYXJkLWJvZHklMjAlN0IlMEElMjAlMjAlMjAlMjBwYWRkaW5nJTNBJTIwMXJlbSUyMDIuNXJlbSUzQiUwQSU3RA==\"][\/vc_column][\/vc_row][\/vc_section][vc_section flair=\"%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\"][vc_row][vc_column width=\"5\/12\"][vc_column_text css=\"\"]\r\n<h2>Questions fr\u00e9quentes sur AI Studio<\/h2>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=\"5\/6\" offset=\"vc_col-sm-offset-1\"][faqmodule][faqitem item_question=\"En quoi Genesys Cloud AI Studio aide-t-il les entreprises ?\"]Genesys\u00a0Cloud\u00a0AI\u00a0Studio permet aux entreprises de transformer leurs connaissances, leurs politiques et leurs processus en actions intelligentes, pilot\u00e9es par l'IA. La solution prend en charge l'automatisation et l'optimisation de l'exp\u00e9rience client et collaborateur \u00e0 grande \u00e9chelle, en offrant clart\u00e9, contr\u00f4le et rapidit\u00e9 sans n\u00e9cessiter d'expertise technique approfondie.[\/faqitem][faqitem item_question=\"Qu'est-ce que Genesys Cloud AI Guides ?\"]AI\u00a0Guides fournit les bases de l'ex\u00e9cution agentique dans Genesys Cloud\u00a0: des instructions structur\u00e9es, ex\u00e9cutables par l'IA, et con\u00e7ues pour r\u00e9pondre aux intentions sp\u00e9cifiques des clients ou des collaborateurs. L'outil associe la fiabilit\u00e9 d'un raisonnement et d'une prise de d\u00e9cision \u00e9tape par \u00e9tape \u00e0 la flexibilit\u00e9 de l'IA g\u00e9n\u00e9rative. Ainsi, les agents virtuels et les copilotes pr\u00e9sentent des comportements coh\u00e9rents, contr\u00f4lables et en phase avec les intentions.[\/faqitem][faqitem item_question=\"\u00c0 qui AI Guides est-il destin\u00e9 ?\"]AI\u00a0Guides est con\u00e7u pour les \u00e9quipes\u00a0CX, les \u00e9quipes d'op\u00e9rations\u00a0CX et les concepteurs de bots qui n'ont peut-\u00eatre pas une grande exp\u00e9rience en code. Il permet \u00e0 ces utilisateurs de cr\u00e9er, tester et d\u00e9ployer des agents virtuels sans d\u00e9pendre outre mesure des d\u00e9veloppeurs ou du service\u00a0IT.[\/faqitem][faqitem item_question=\"Comment AI Guides utilise-t-il l'IA g\u00e9n\u00e9rative ?\"]AI\u00a0Guides utilise le traitement du langage naturel\u00a0(NLP) bas\u00e9 sur de grands mod\u00e8les de langage\u00a0(LLM) pour interpr\u00e9ter les prompts et les documents de l'utilisateur. Ainsi, l'outil g\u00e9n\u00e8re des flux agentiques complets, avec des intentions, des slots et une logique conversationnelle. Il utilise \u00e9galement la GenAi pour am\u00e9liorer en permanence la qualit\u00e9 et la pertinence des flux.[\/faqitem][faqitem item_question=\"Puis-je personnaliser les sorties g\u00e9n\u00e9r\u00e9es par AI Guides ?\"]Oui\u00a0! Les instructions ex\u00e9cutables produites par les guides d'IA sont enti\u00e8rement modifiables dans Genesys Cloud, ce qui permet aux utilisateurs de mettre \u00e0 jour les messages, la logique et les int\u00e9grations de backend avant de les publier.[\/faqitem][faqitem item_question=\"Puis-je combiner plusieurs AI Guides en un seul agent virtuel ?\"]Oui\u00a0! AI\u00a0Guides est con\u00e7u pour cr\u00e9er des flux de bots modulaires qui peuvent \u00eatre combin\u00e9s au sein d'un seul agent virtuel. Chaque guide traite g\u00e9n\u00e9ralement d'un cas d'usage sp\u00e9cifique, comme le suivi des commandes, la r\u00e9initialisation de mot de passe ou la prise de rendez-vous. Ces flux peuvent \u00eatre ajout\u00e9s \u00e0 la configuration globale de votre agent virtuel.[\/faqitem][faqitem item_question=\"Qu'est-ce que Custom Conversation Summaries ?\"]Custom\u00a0Conversation\u00a0Summaries g\u00e9n\u00e8re des r\u00e9sum\u00e9s post-interaction avec l'IA. Ces r\u00e9sum\u00e9s peuvent \u00eatre personnalis\u00e9s par les administrateurs pour s'aligner sur les objectifs m\u00e9tiers, les normes de r\u00e9daction et les priorit\u00e9s op\u00e9rationnelles de l'entreprise. Ainsi, chaque r\u00e9sum\u00e9 prend en compte les d\u00e9tails les plus pertinents, tout en pr\u00e9servant la coh\u00e9rence et la conformit\u00e9.[\/faqitem][faqitem item_question=\"Comment personnaliser les r\u00e9sum\u00e9s r\u00e9dig\u00e9s par IA ?\"]Dans Genesys\u00a0Cloud\u00a0AI\u00a0Studio, Custom\u00a0Conversation\u00a0Summaries vous permet de d\u00e9finir\u00a0:\r\n<ul>\r\n \t<li>Le style r\u00e9dactionnel et le ton qui correspondent \u00e0 votre marque<\/li>\r\n \t<li>La structure et le contenu cibl\u00e9, tels que le motif de contact, les \u00e9tapes de r\u00e9solution ou les actions cl\u00e9s<\/li>\r\n \t<li>Les entit\u00e9s sp\u00e9cifiques \u00e0 l'entreprise (dates) et les informations sur les clients (par exemple, les agents ont-ils pratiqu\u00e9 l'up-selling, salu\u00e9 le client, v\u00e9rifi\u00e9 son identit\u00e9\u00a0?)<\/li>\r\n \t<li>Le masquage ou non des donn\u00e9es \u00e0 caract\u00e8re personnel\u00a0(DCP)<\/li>\r\n<\/ul>\r\n[\/faqitem][\/faqmodule][\/vc_column][\/vc_row][\/vc_section]","post_title":"Genesys\u00a0Cloud\u00a0AI\u00a0Studio","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"ai-studio","to_ping":"","pinged":"","post_modified":"2026-03-30 10:22:22","post_modified_gmt":"2026-03-30 17:22:22","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/capabilities\/genesys-cloud-ai-studio","menu_order":0,"post_type":"capabilities","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":583691,"post_author":"738","post_date":"2025-07-17 17:49:17","post_date_gmt":"2025-07-18 00:49:17","post_content":"","post_title":"Genesys Cloud AI Studio et Genesys Cloud AI Guides","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"genesys-cloud-ai-studio-and-genesys-cloud-ai-guides-product-overview","to_ping":"","pinged":"","post_modified":"2025-07-24 04:00:38","post_modified_gmt":"2025-07-24 11:00:38","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/resources\/genesys-cloud-ai-studio-et-genesys-cloud-ai-guides","menu_order":0,"post_type":"resources","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":594899,"post_author":"949","post_date":"2025-07-30 13:19:52","post_date_gmt":"2025-07-30 20:19:52","post_content":"","post_title":"Manque de confiance dans l\u2019IA\u00a0agentique\u00a0: les entreprises visionnaires doivent mettre en place des mesures de s\u00e9curit\u00e9","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"the-agentic-ai-trust-gap-why-forward-thinking-companies-build-guardrails","to_ping":"","pinged":"","post_modified":"2025-09-24 07:22:08","post_modified_gmt":"2025-09-24 14:22:08","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/resources\/the-agentic-ai-trust-gap-why-forward-thinking-companies-build-guardrails","menu_order":0,"post_type":"resources","post_mime_type":"","comment_count":"0","filter":"raw"}],"meta_title":"L'IA agentique dans l'exp\u00e9rience client\u00a0: perspectives et opportunit\u00e9s | Genesys ","meta_description":"Regardez notre webinaire \u00e0 la demande pour d\u00e9couvrir les conseils d'experts sur le d\u00e9ploiement responsable de l'IA agentique au sein de votre organisation CX. 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