{"id":555143,"date":"2025-02-03T04:50:06","date_gmt":"2025-02-03T12:50:06","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=555143"},"modified":"2025-06-19T06:42:41","modified_gmt":"2025-06-19T13:42:41","slug":"jeudi-du-cloud-27-02-2025","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/fr-fr\/webinars\/jeudi-du-cloud-27-02-2025","title":{"rendered":"Jeudi du Cloud 27\/02\/2025"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section flair=\u00a0\u00bb%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1738239259389{background-image: url(https:\/\/www.genesys.com\/media\/Design-sans-titre-48.png?id=555561) !important;}\u00a0\u00bb][vc_row r_gutter_size=\u00a0\u00bbgutter-small\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/2&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h5 style=\"text-align: left;\"><span class=\"text-orange\" style=\"text-decoration: underline;\">Webinaire<\/span><\/h5>\n<p>[\/vc_column_text][vc_column_text css=\u00a0\u00bb\u00a0\u00bb el_class=\u00a0\u00bbwhite\u00a0\u00bb]<\/p>\n<h1 class=\"text-orange\">Jeudi du Cloud<\/h1>\n<p>[\/vc_column_text][vc_column_text css=\u00a0\u00bb\u00a0\u00bb el_class=\u00a0\u00bbwhite\u00a0\u00bb]<\/p>\n<div class=\"wpb_text_column wpb_content_element \">\n<div class=\"wpb_wrapper\">\n<h3 class=\"text-orange\">De la voix au digital : unifier<\/h3>\n<h3 class=\"text-orange\">les canaux et personnaliser<\/h3>\n<h3 class=\"text-orange\">les \u00e9changes<\/h3>\n<p class=\"text-orange\">27\/02\/2025<\/p>\n<\/div>\n<\/div>\n<p>[\/vc_column_text][\/vc_column][vc_column v_align=\u00a0\u00bbmiddle\u00a0\u00bb width=\u00a0\u00bb1\/2&Prime;][vc_row_inner][vc_column_inner]<div class=\"eloq_form elq-container gmkto_form_type_ gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init webinarform yesknown yesprefill yespp strict-check\"  ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Heureux de vous revoir,<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Ce n\u2019est pas vous ?<\/a><\/p><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7014X000003AgueQAC\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"Attended On-Demand\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"https:\/\/youtu.be\/xMt1Gh1ChQA\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/webinars\/555143\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"ondemand-webinar\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"fr-fr\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/webinars\/555143\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"555143\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"E-mail professionnel\" placeholder=\"E-mail professionnel\">\n        <label for=\"fe192\">E-mail professionnel<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"Pr\u00e9nom\">\n        <label for=\"fe190\">Pr\u00e9nom<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"Nom\">\n        <label for=\"fe191\">Nom<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">Cadre sup\u00e9rieur<\/option><option value=\"VP\">VP<\/option><option value=\"Director\">Directeur<\/option><option value=\"Manager\">Manager<\/option><option value=\"Principal\">Principal<\/option><option value=\"Engineer \/ Architect\">Ing\u00e9nieur\/Architecte<\/option><option value=\"Consultant\">Consultant<\/option><option value=\"Analyst\">Analyste<\/option><option value=\"Partner\">Partenaire<\/option><option value=\"Staff\">Personnel<\/option><option value=\"Unknown\">Autre<\/option>\n        <\/select>\n        <label for=\"fe219\">R\u00f4le<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">R\u00e9clamations<\/option><option value=\"Collections\">Collecte<\/option><option value=\"Contact Center Management\">Gestion du centre de contact<\/option><option value=\"Customer Experience\">Exp\u00e9rience client<\/option><option value=\"Customer Service\">Service client<\/option><option value=\"Ecommerce\/Digital Channels\">E-commerce\/canaux digitaux<\/option><option value=\"Finance\">Finance<\/option><option value=\"Human Resources\">Ressources humaines<\/option><option value=\"Influencer\">Influenceur<\/option><option value=\"Information Technology\">IT<\/option><option value=\"IT Architecture\">IT Architecture<\/option><option value=\"IT Infrastructure\">IT Infrastructure<\/option><option value=\"IVR\">SVI<\/option><option value=\"Marketing\">Marketing<\/option><option value=\"Operations \/ Process Management\">Gestion des op\u00e9rations\/processus<\/option><option value=\"Production Management\">Gestion de la production<\/option><option value=\"Purchasing\">Achats<\/option><option value=\"Sales\">Ventes<\/option><option value=\"Unknown\">Autre<\/option>\n        <\/select>\n        <label for=\"fe218\">D\u00e9partement<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"Nom de la soci\u00e9t\u00e9\">\n        <label for=\"fe193\">Nom de la soci\u00e9t\u00e9<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"T\u00e9l\u00e9phone\">\n        <label for=\"fe215\">T\u00e9l\u00e9phone<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Pays<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">D\u00e9partement\/r\u00e9gion<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"Your Website\">\n        <label for=\"fe801\">Your Website<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"city\" id=\"fe226\" value=\"\" placeholder=\"Ville\">\n        <label for=\"fe226\">Ville<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"Intitul\u00e9 du poste\">\n        <label for=\"fe220\">Intitul\u00e9 du poste<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">Banque<\/option><option value=\"Business Services\">Services commerciaux<\/option><option value=\"Capital Markets\">Capital Markets<\/option><option value=\"Communications\">Communications<\/option><option value=\"Consumer Products\">Consumer Products<\/option><option value=\"Defense & Intelligence\">Defense & Intelligence<\/option><option value=\"Education & Non-Profit\">Education & Non-Profit<\/option><option value=\"Energy & Utilities\">\u00c9nergie et services publics<\/option><option value=\"Entertainment\">Divertissement<\/option><option value=\"Government\">Service public<\/option><option value=\"Insurance\">Assurance<\/option><option value=\"Life Sciences\">Life Sciences<\/option><option value=\"Logistics\">Logistics<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Providers<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">Technologies<\/option><option value=\"Travel & Hospitality\">Travel & Hospitality<\/option><option value=\"Retail Banking\">Retail Banking<\/option><option value=\"Other\">Autre<\/option>\n        <\/select>\n        <label for=\"fe221\">Industrie<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">Recherches pr\u00e9liminaires<\/option><option value=\"Gathering business requirements\">\u00c9tablissement d\u2019un cahier des charges<\/option><option value=\"Comparing solutions\">Comparaison de solutions<\/option><option value=\"Ready for a conversation\">Pr\u00eat \u00e0 engager une discussion<\/option>\n        <\/select>\n        <label for=\"fe222\">Domaine d\u2019int\u00e9r\u00eat<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1 \u00e0 20<\/option><option value=\"21-50\">21 \u00e0 50<\/option><option value=\"51-100\">51 \u00e0 100<\/option><option value=\"101-300\">101 \u00e0 300<\/option><option value=\"301-500\">301 \u00e0 500<\/option><option value=\"501-1000\">501 \u00e0 1\u00a0000<\/option><option value=\">1000\">Plus de 1\u00a0000<\/option><option value=\"No Contact Center\">Pas un centre de contact<\/option><option value=\"Don't Know\">Ne sait pas<\/option>\n        <\/select>\n        <label for=\"fe225\">Nombre de postes agents<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">Oui. Me tenir inform\u00e9 par e-mail ou par t\u00e9l\u00e9phone des informations relatives \u00e0 Genesys.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">Je souhaite \u00eatre contact\u00e9 par un expert CX<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"OFF\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Voir replay\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Voir replay\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>En fournissant vos informations, vous acceptez notre <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">politique de confidentialit\u00e9<\/a><\/span><\/div><\/div><\/form><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row r_gutter_size=\u00a0\u00bbgutter-small\u00a0\u00bb][vc_column][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h4 style=\"text-align: center;\">Simplifier les parcours en centralisant les applications de communication<\/h4>\n<p style=\"text-align: center;\">Les clients jonglent entre plusieurs moyens d&rsquo;interactions avec les marques \u2013 bot, t\u00e9l\u00e9phone, chat, email, r\u00e9seaux sociaux&#8230; \u2013 et attendent une transition fluide entre eux. Pourtant, beaucoup d\u2019entreprises peinent encore \u00e0 synchroniser ces \u00e9changes, ce qui fragmente l\u2019exp\u00e9rience et r\u00e9duit la satisfaction. En harmonisant efficacement vos outils, vous garantissez une continuit\u00e9 omnicanale sans faille, un suivi permanent et une meilleure r\u00e9activit\u00e9 des conseillers.<\/p>\n<p>&nbsp;<\/p>\n<h4 style=\"text-align: center;\">Cr\u00e9er des \u00e9changes sur-mesure pour une relation client plus engageante<\/h4>\n<p style=\"text-align: center;\">Au-del\u00e0 d\u2019une gestion optimis\u00e9e des flux, l\u2019enjeu est de fournir des r\u00e9ponses pr\u00e9cises et contextualis\u00e9es, align\u00e9es sur les attentes de chaque client. L\u2019exploitation des donn\u00e9es et l\u2019automatisation intelligente permettent d\u2019anticiper les besoins et de personnaliser les discussions. En combinant la plateforme de centre de contact omnicanal au CRM, vous avez une meilleure identification des clients, un traitement appropri\u00e9 et une productivit\u00e9 acc\u00e9l\u00e9r\u00e9e.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=\u00a0\u00bb1\/2&Prime;]<div class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h5>Pourquoi participer ?<\/h5>\n<ul>\n<li>Assistez \u00e0 une d\u00e9monstration d&rsquo;outil omnicanal en temps r\u00e9el<\/li>\n<li>Optimisez vos performances gr\u00e2ce \u00e0 une gestion unifi\u00e9e des canaux<\/li>\n<li>D\u00e9couvrir un espace de travail synchronis\u00e9 par l&rsquo;IA entre Genesys Cloud et Salesforce Service Cloud<\/li>\n<li>B\u00e9n\u00e9ficiez de conseils pratiques d&rsquo;usages<\/li>\n<\/ul>\n<\/div><\/div>[\/vc_column][vc_column width=\u00a0\u00bb1\/2&Prime;][vc_single_image image=\u00a0\u00bb555920&Prime; css=\u00a0\u00bb\u00a0\u00bb][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h5 style=\"text-align: center;\"><strong>D\u00e9couvrez en exclusivit\u00e9 le fonctionnement d&rsquo;un centre de contact omnicanal Genesys connect\u00e9 \u00e0 Salesforce Service Cloud !<\/strong><\/h5>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row disable_element=\u00a0\u00bbyes\u00a0\u00bb][vc_column]<div class=\"component-agenda agenda-tabs heading-h3\"><div class=\"agenda-title-group-container\"><h3 class=\"agenda-group-title title text-center\">Agenda<\/h3><\/div><div class=\"agenda-dates\" data-opened=\"3\"><div class=\"agenda-date-container  has-agenda-date\" data-date=\"2025-02-27\"><div class=\"agenda-date\"><h3 class=\"agenda-date-label title h5\">27\/02\/2025<\/h3><\/div><div class=\"agenda-sessions-container\"><div class=\"agenda-session has-title has-content\" data-time=\"1785143700\" data-start-time=\"09:15\" data-end-time=\"09:35\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">09:15 &ndash; 09:35<\/p><h3 class=\"agenda-title title\">Les \u00e9l\u00e9ments essentiels pour une strat\u00e9gie omnicanale de la relation client<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><ul>\n<li>Les fondamentaux \u00e0 prendre en compte<\/li>\n<li>Exemples de projets avec des gains de performance concrets<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1785144900\" data-start-time=\"09:35\" data-end-time=\"09:50\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">09:35 &ndash; 09:50<\/p><h3 class=\"agenda-title title\">D\u00e9monstration de Genesys Cloud<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><ul>\n<li>G\u00e9rer et router efficacement les flux voix, mail, le messaging<\/li>\n<li>Pr\u00e9sentation de l\u2019ergonomie de travail du t\u00e9l\u00e9-conseiller : interfaces, les scripts, le copilot, le suivi de la qualit\u00e9 des process<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1785145800\" data-start-time=\"09:50 AM\" data-end-time=\"10:00 AM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">09:50 AM &ndash; 10:00 AM<\/p><h3 class=\"agenda-title title\">Connecter votre centre de contact au CRM Salesforce<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><ul>\n<li>Int\u00e9gration native de Genesys cloud au CRM Salesforce, visualisation des \u00e9l\u00e9ments d\u2019interaction et enrichissement des donn\u00e9es<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1785146400\" data-start-time=\"10:00\" data-end-time=\"10:15\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">10:00 &ndash; 10:15<\/p><h3 class=\"agenda-title title\">Self-service : quoi de neuf avec l\u2019IA conversationnelle ?<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><ul>\n<li>Int\u00e9grer et exploiter des flux bots dans le parcours client<\/li>\n<li>Analyser les sentiments clients<\/li>\n<\/ul>\n<\/div><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][vc_row][vc_column][vc_row_inner r_gutter_size=\u00a0\u00bbgutter-small\u00a0\u00bb disable_element=\u00a0\u00bbyes\u00a0\u00bb][vc_column_inner][vc_column_text]<\/p>\n<h4 style=\"text-align: center;\"><strong>SPEAKERS :<\/strong><\/h4>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner r_gutter_size=\u00a0\u00bbgutter-small\u00a0\u00bb disable_element=\u00a0\u00bbyes\u00a0\u00bb][vc_column_inner width=\u00a0\u00bb1\/2&Prime;][vc_single_image image=\u00a0\u00bb549805&Prime; alignment=\u00a0\u00bbcenter\u00a0\u00bb css=\u00a0\u00bb\u00a0\u00bb][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<p style=\"text-align: center;\"><span style=\"color: #ff4f1f; font-family: 1Roboto', sans-serif;\"><b class=\"text-orange\">Laurent Cousin<\/b><\/span><\/p>\n<div class=\"field-value values 2DEZV8EKMJcIffsLcgHgzg\" style=\"text-align: center;\"><span class=\"entry-value\">Senior Solution Consultant<\/span><\/div>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/2&Prime;][vc_single_image image=\u00a0\u00bb555607&Prime; alignment=\u00a0\u00bbcenter\u00a0\u00bb css=\u00a0\u00bb\u00a0\u00bb][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<p style=\"text-align: center;\"><span style=\"color: #ff4f1f; font-family: 1Roboto', sans-serif;\"><b class=\"text-orange\">Laurent FOURREAU<\/b><\/span><\/p>\n<div class=\"field-value values 2DEZV8EKMJcIffsLcgHgzg\" style=\"text-align: center;\"><span class=\"entry-value\">Senior Account Executive | Genesys<\/span><\/div>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section flair=\u00a0\u00bb%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1738239259389{background-image: url(https:\/\/www.genesys.com\/media\/Design-sans-titre-48.png?id=555561) !important;}\u00a0\u00bb][vc_row r_gutter_size=\u00a0\u00bbgutter-small\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/2&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb] Webinaire [\/vc_column_text][vc_column_text css=\u00a0\u00bb\u00a0\u00bb el_class=\u00a0\u00bbwhite\u00a0\u00bb] Jeudi du Cloud [\/vc_column_text][vc_column_text css=\u00a0\u00bb\u00a0\u00bb el_class=\u00a0\u00bbwhite\u00a0\u00bb] De la voix au digital : unifier les canaux et personnaliser les \u00e9changes 27\/02\/2025 [\/vc_column_text][\/vc_column][vc_column v_align=\u00a0\u00bbmiddle\u00a0\u00bb width=\u00a0\u00bb1\/2&Prime;][vc_row_inner][vc_column_inner][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row r_gutter_size=\u00a0\u00bbgutter-small\u00a0\u00bb][vc_column][vc_column_text css=\u00a0\u00bb\u00a0\u00bb] Simplifier les parcours en centralisant les applications de communication Les clients jonglent entre plusieurs moyens d&rsquo;interactions avec les [&hellip;]<\/p>\n","protected":false},"author":565,"featured_media":555560,"template":"","tax_priority":[55],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-555143","webinars","type-webinars","status-publish","has-post-thumbnail","hentry","tax_priority-55"],"acf":{"utm_pass":false,"item_nav_hide":"no","disable_chat":false,"asset_expiration":"","meta_description":"Jeudis du Cloud, s\u00e9rie sp\u00e9ciale de w\u00e9binaires pour approfondir l\u2019utilisation de l'omnicanal et du cloud dans l\u2019exp\u00e9rience client. 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