{"id":549833,"date":"2024-11-27T13:26:39","date_gmt":"2024-11-27T21:26:39","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=549833"},"modified":"2025-01-16T06:16:49","modified_gmt":"2025-01-16T14:16:49","slug":"iagen-focus-copilot-wem","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/fr-fr\/webinars\/iagen-focus-copilot-wem","title":{"rendered":"IA G\u00e9n\u00e9rative et Copilot"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=\u00a0\u00bbbgc-navy\u00a0\u00bb m_background_color=\u00a0\u00bbbgc-navy\u00a0\u00bb flair=\u00a0\u00bb%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1724315974814{background-image: url(https:\/\/www.genesys.com\/media\/XPR-Light-Ray-Image-1b-Orange-RGB-1.png?id=533800) !important;}\u00a0\u00bb][vc_row r_gutter_size=\u00a0\u00bbgutter-small\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/2&Prime;][vc_row_inner][vc_column_inner][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<p class=\"h5\" style=\"text-align: left;\"><span style=\"text-decoration: underline;\">Webinaire<\/span><\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_column_text css=\u00a0\u00bb\u00a0\u00bb el_class=\u00a0\u00bbwhite\u00a0\u00bb]<\/p>\n<h1 class=\"font-weight-normal text-white\"><strong>IA G\u00e9n\u00e9rative et Copilot<\/strong><\/h1>\n<p>[\/vc_column_text][vc_column_text css=\u00a0\u00bb\u00a0\u00bb el_class=\u00a0\u00bbwhite\u00a0\u00bb]<\/p>\n<div class=\"wpb_text_column wpb_content_element \">\n<div class=\"wpb_wrapper\">\n<h2 class=\"no-margin text-white h3\">Comment acc\u00e9l\u00e9rer l&rsquo;efficacit\u00e9 des \u00e9quipes des centres de service client ?<\/h2>\n<\/div>\n<\/div>\n<p>[\/vc_column_text][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]16 janvier 2025 | 11:00 &#8211; 12:00[\/vc_column_text][\/vc_column][vc_column v_align=\u00a0\u00bbmiddle\u00a0\u00bb width=\u00a0\u00bb1\/2&Prime;][vc_row_inner][vc_column_inner]<div class=\"eloq_form elq-container gmkto_form_type_advanced gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init webinarform yesknown yesprefill yespp strict-check\"  ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Heureux de vous revoir,<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Ce n\u2019est pas vous ?<\/a><\/p><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7014X000003AgIJQA0\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"Attended On-Demand\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"https:\/\/youtu.be\/3g5lQbXmar4\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/webinars\/549833\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"ondemand-webinar\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"fr-fr\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/webinars\/549833\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"549833\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"E-mail professionnel\" placeholder=\"E-mail professionnel\">\n        <label for=\"fe192\">E-mail professionnel<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"Pr\u00e9nom\">\n        <label for=\"fe190\">Pr\u00e9nom<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"Nom\">\n        <label for=\"fe191\">Nom<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"Nom de la soci\u00e9t\u00e9\">\n        <label for=\"fe193\">Nom de la soci\u00e9t\u00e9<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"T\u00e9l\u00e9phone\">\n        <label for=\"fe215\">T\u00e9l\u00e9phone<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Pays<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">D\u00e9partement\/r\u00e9gion<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"Intitul\u00e9 du poste\">\n        <label for=\"fe220\">Intitul\u00e9 du poste<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">Oui. Me tenir inform\u00e9 par e-mail ou par t\u00e9l\u00e9phone des informations relatives \u00e0 Genesys.<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"OFF\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Voir le replay\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Voir le replay\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>En fournissant vos informations, vous acceptez notre <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">politique de confidentialit\u00e9<\/a><\/span><\/div><\/div><\/form><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=\u00a0\u00bbbgc-lgray\u00a0\u00bb flair=\u00a0\u00bb%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb][vc_row r_gutter_size=\u00a0\u00bbgutter-small\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/2&Prime;][vc_row_inner][vc_column_inner css=\u00a0\u00bb.vc_custom_1679309921543{padding-top: -100px !important;}\u00a0\u00bb][vc_column_text css=\u00a0\u00bb.vc_custom_1732750953432{padding-top: -100px !important;}\u00a0\u00bb]Le Copilot est un outil \u00e0 base d&rsquo;IA int\u00e9gr\u00e9 au logiciel de centre de contact omnicanal Genesys Cloud et aux fonctions de WEM.<\/p>\n<p>Ce webinaire explorera les opportunit\u00e9s de l\u2019IA G\u00e9n\u00e9rative et les capacit\u00e9s du Copilot pour aider les conseillers \u00e0 obtenir des informations pertinentes en temps r\u00e9el, \u00e0 sugg\u00e9rer des r\u00e9ponses, \u00e0 cr\u00e9er des actions automatis\u00e9es et \u00e0 produire des r\u00e9sum\u00e9s de conversations.<\/p>\n<p>D\u00e9couvrez comment les entreprises peuvent tirer parti de l\u2019IA G\u00e9n\u00e9rative pour offrir des exp\u00e9riences plus fluides \u00e0 base de processus automatis\u00e9s tout en \u00e9quilibrant la technologie et les interactions humaines.[\/vc_column_text]<div class=\"component card w-100 bgc-white vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><p class=\"text-orange\"><strong>Th\u00e8mes adress\u00e9s :<\/strong><\/p>\n<p>\u2022 Gestion des parcours clients : Comment int\u00e9grer de l&rsquo;IA G\u00e9n\u00e9rative dans un parcours de souscriptions de contrats, de r\u00e9clamations, de d\u00e9claration d&rsquo;incidents ou de r\u00e9glements.<\/p>\n<p>\u2022 Optimisation des activit\u00e9s des collaborateurs : Comment l\u2019IA G\u00e9n\u00e9rative soutient les \u00e9quipes en automatisant des t\u00e2ches r\u00e9p\u00e9titives et en augmentant leur productivit\u00e9.<\/p>\n<p>\u2022 Synergie IA-Humain : Trouver le juste \u00e9quilibre entre les capacit\u00e9s de l\u2019IA G\u00e9n\u00e9rative et l\u2019expertise humaine pour offrir une exp\u00e9rience client personnalis\u00e9e.<\/p>\n<\/div><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=\u00a0\u00bb1\/2&Prime;][vc_single_image image=\u00a0\u00bb549845&Prime; alignment=\u00a0\u00bbcenter\u00a0\u00bb css=\u00a0\u00bb\u00a0\u00bb][\/vc_column][\/vc_row][\/vc_section][vc_section flair=\u00a0\u00bb%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb][vc_row r_gutter_size=\u00a0\u00bbgutter-small\u00a0\u00bb][vc_column v_align=\u00a0\u00bbmiddle\u00a0\u00bb][vc_row_inner r_gutter_size=\u00a0\u00bbgutter-small\u00a0\u00bb][vc_column_inner][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h2 class=\"h4\" style=\"text-align: center;\"><strong>INTERVENANTS :<\/strong><\/h2>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner r_gutter_size=\u00a0\u00bbgutter-small\u00a0\u00bb][vc_column_inner width=\u00a0\u00bb1\/2&Prime;][vc_single_image image=\u00a0\u00bb549861&Prime; alignment=\u00a0\u00bbcenter\u00a0\u00bb css=\u00a0\u00bb\u00a0\u00bb][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<p style=\"text-align: center;\"><strong class=\"text-orange no-bottom-padding no-bottom-margin no-padding font-roboto\">Boubacar Diallo<\/strong><\/p>\n<div class=\"field-value values 3iKESrv9wkC0E91Q3cLD4j\" style=\"text-align: center;\"><span class=\"entry-value\">Principal Solution Consultant<br \/>\nGENESYS<\/span><\/div>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/2&Prime;][vc_single_image image=\u00a0\u00bb540586&Prime; alignment=\u00a0\u00bbcenter\u00a0\u00bb css=\u00a0\u00bb\u00a0\u00bb][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<p style=\"text-align: center;\"><strong class=\"text-orange no-bottom-padding no-bottom-margin no-padding font-roboto\">Francis Thulliez<\/strong><\/p>\n<div class=\"field-value values 3iKESrv9wkC0E91Q3cLD4j\" style=\"text-align: center;\"><span class=\"entry-value\">Senior Account Executive<br \/>\nGENESYS<\/span><\/div>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=\u00a0\u00bbbgc-orange\u00a0\u00bb flair=\u00a0\u00bb%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb][vc_row][vc_column][vc_row_inner content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column_inner][vc_column_text css=\u00a0\u00bb\u00a0\u00bb el_class=\u00a0\u00bbwhite\u00a0\u00bb]<\/p>\n<p style=\"text-align: center;\">Nous vous invitons \u00e0 visionner les rediffusions de nos pr\u00e9c\u00e9dents webinaires.<\/p>\n<p>[\/vc_column_text]<div class=\"btn-container justify-content-center \"><a role=\"button\"  class=\"btn btn-white\" href=\"https:\/\/www.genesys.com\/fr-fr\/campaign\/on-demand-webinars\" target=\"\" rel=\"\">Tous nos replays<\/a><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section background_color=\u00a0\u00bbbgc-navy\u00a0\u00bb m_background_color=\u00a0\u00bbbgc-navy\u00a0\u00bb flair=\u00a0\u00bb%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1724315974814{background-image: url(https:\/\/www.genesys.com\/media\/XPR-Light-Ray-Image-1b-Orange-RGB-1.png?id=533800) !important;}\u00a0\u00bb][vc_row r_gutter_size=\u00a0\u00bbgutter-small\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/2&Prime;][vc_row_inner][vc_column_inner][vc_column_text css=\u00a0\u00bb\u00a0\u00bb] Webinaire [\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_column_text css=\u00a0\u00bb\u00a0\u00bb el_class=\u00a0\u00bbwhite\u00a0\u00bb] IA G\u00e9n\u00e9rative et Copilot [\/vc_column_text][vc_column_text css=\u00a0\u00bb\u00a0\u00bb el_class=\u00a0\u00bbwhite\u00a0\u00bb] Comment acc\u00e9l\u00e9rer l&rsquo;efficacit\u00e9 des \u00e9quipes des centres de service client ? [\/vc_column_text][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]16 janvier 2025 | 11:00 &#8211; 12:00[\/vc_column_text][\/vc_column][vc_column v_align=\u00a0\u00bbmiddle\u00a0\u00bb width=\u00a0\u00bb1\/2&Prime;][vc_row_inner][vc_column_inner][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=\u00a0\u00bbbgc-lgray\u00a0\u00bb flair=\u00a0\u00bb%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb][vc_row r_gutter_size=\u00a0\u00bbgutter-small\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/2&Prime;][vc_row_inner][vc_column_inner css=\u00a0\u00bb.vc_custom_1679309921543{padding-top: -100px !important;}\u00a0\u00bb][vc_column_text css=\u00a0\u00bb.vc_custom_1732750953432{padding-top: -100px !important;}\u00a0\u00bb]Le Copilot est un [&hellip;]<\/p>\n","protected":false},"author":565,"featured_media":549845,"template":"","tax_priority":[],"tax_contenttheme":[14892],"tax_bundle":[],"tax_contenttheme2":[16193],"tax_capability_sitewide":[18156,16393,16413],"tax_products_programs":[16482,17540],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[16925,16978,17016,17033,16957],"tax_segment":[17081,17099,17134],"class_list":["post-549833","webinars","type-webinars","status-publish","has-post-thumbnail","hentry","tax_contenttheme-improve-customer-experience-fr-fr","tax_contenttheme2-level-up-your-technology-fr-fr","tax_capability_sitewide-cloud-migration-fr-fr","tax_capability_sitewide-unified-communications-fr-fr","tax_capability_sitewide-voice-fr-fr","tax_products_programs-genesys-ai-fr-fr","tax_products_programs-genesys-cloud-cx-fr-fr","tax_sector-financial-fr-fr","tax_sector-industrial-fr-fr","tax_sector-public-fr-fr","tax_sector-retail-fr-fr","tax_sector-healthcare-fr-fr","tax_segment-enterprise-fr-fr","tax_segment-midsized-fr-fr","tax_segment-smb-fr-fr","tax_content_type-demo-fr-fr","tax_content_type-success-story-fr-fr"],"acf":{"utm_pass":false,"item_nav_hide":"no","disable_chat":false,"asset_expiration":"","meta_description":"D\u00e9couvrez comment l\u2019IA G\u00e9n\u00e9rative et Genesys Copilot transforment l\u2019exp\u00e9rience client. 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