{"id":504311,"date":"2024-01-18T05:28:06","date_gmt":"2024-01-18T13:28:06","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=504311"},"modified":"2025-10-03T08:30:01","modified_gmt":"2025-10-03T15:30:01","slug":"genesys-salesforce-agora","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/fr-fr\/webinars\/genesys-salesforce-agora","title":{"rendered":"Ne vous contentez pas d\u2019int\u00e9grer : unifiez votre syst\u00e8me CRM et votre centre de contact"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=\u00a0\u00bbbgc-lgray\u00a0\u00bb flair=\u00a0\u00bb%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb][vc_row][vc_column width=\u00a0\u00bb1\/2&Prime;][vc_column_text]<\/p>\n<p class=\"pre_h1 text-orange\">Replay maintenant disponible !<\/p>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<h2>Ne vous contentez pas d\u2019int\u00e9grer :<\/h2>\n<h4>unifiez votre syst\u00e8me CRM et votre centre de contact<\/h4>\n<h6>Simplifiez votre environnement technologique, synchronisez vos donn\u00e9es pour offrir une exp\u00e9rience client hyper-personnalis\u00e9e<\/h6>\n<p>[\/vc_column_text][vc_column_text]Rejoignez-nous pour un webinaire captivant o\u00f9 nous explorerons l&rsquo;art de l&rsquo;unification entre votre syst\u00e8me CRM et votre centre de contact.<\/p>\n<p>Genesys et <a href=\"https:\/\/www.salesforce.com\/fr\/\">Salesforce<\/a> se joignent au <a href=\"https:\/\/www.agoranews-experience-client.fr\/\">Club de l&rsquo;Agora des Directeurs Exp\u00e9rience Client<\/a> pour partager des perspectives inestimables sur la simplification de votre environnement technologique, tout en synchronisant vos donn\u00e9es pour offrir une exp\u00e9rience client hyper-personnalis\u00e9e.[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/2&Prime;][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">Voir le replay<\/h3>\n<p>[\/vc_column_text]<div class=\"eloq_form elq-container gmkto_form_type_advanced gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init webinarform yesknown yesprefill yespp strict-check\"  ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Heureux de vous revoir,<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Ce n\u2019est pas vous ?<\/a><\/p><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" 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class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"E-mail professionnel\" placeholder=\"E-mail professionnel\">\n        <label for=\"fe192\">E-mail professionnel<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"Pr\u00e9nom\">\n        <label for=\"fe190\">Pr\u00e9nom<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"Nom\">\n        <label for=\"fe191\">Nom<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">Cadre sup\u00e9rieur<\/option><option value=\"VP\">VP<\/option><option value=\"Director\">Directeur<\/option><option value=\"Manager\">Manager<\/option><option value=\"Principal\">Principal<\/option><option value=\"Engineer \/ Architect\">Ing\u00e9nieur\/Architecte<\/option><option value=\"Consultant\">Consultant<\/option><option value=\"Analyst\">Analyste<\/option><option value=\"Partner\">Partenaire<\/option><option value=\"Staff\">Personnel<\/option><option value=\"Unknown\">Autre<\/option>\n        <\/select>\n        <label for=\"fe219\">R\u00f4le<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">R\u00e9clamations<\/option><option value=\"Collections\">Collecte<\/option><option value=\"Contact Center Management\">Gestion du centre de contact<\/option><option value=\"Customer Experience\">Exp\u00e9rience client<\/option><option value=\"Customer Service\">Service client<\/option><option value=\"Ecommerce\/Digital Channels\">E-commerce\/canaux digitaux<\/option><option value=\"Finance\">Finance<\/option><option value=\"Human Resources\">Ressources humaines<\/option><option value=\"Influencer\">Influenceur<\/option><option value=\"Information Technology\">IT<\/option><option value=\"IT Architecture\">IT Architecture<\/option><option value=\"IT Infrastructure\">IT Infrastructure<\/option><option value=\"IVR\">SVI<\/option><option value=\"Marketing\">Marketing<\/option><option value=\"Operations \/ Process Management\">Gestion des op\u00e9rations\/processus<\/option><option value=\"Production Management\">Gestion de la production<\/option><option value=\"Purchasing\">Achats<\/option><option value=\"Sales\">Ventes<\/option><option value=\"Unknown\">Autre<\/option>\n        <\/select>\n        <label for=\"fe218\">D\u00e9partement<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"Nom de la soci\u00e9t\u00e9\">\n        <label for=\"fe193\">Nom de la soci\u00e9t\u00e9<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"T\u00e9l\u00e9phone\">\n        <label for=\"fe215\">T\u00e9l\u00e9phone<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Pays<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">D\u00e9partement\/r\u00e9gion<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"Intitul\u00e9 du poste\">\n        <label for=\"fe220\">Intitul\u00e9 du poste<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">Oui. Me tenir inform\u00e9 par e-mail ou par t\u00e9l\u00e9phone des informations relatives \u00e0 Genesys.<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"OFF\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Visionner\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Visionner\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>En fournissant vos informations, vous acceptez notre <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">politique de confidentialit\u00e9<\/a><\/span><\/div><\/div><\/form><\/div>[vc_single_image image=\u00a0\u00bb504334&Prime; alignment=\u00a0\u00bbcenter\u00a0\u00bb][\/vc_column][vc_column]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span>[vc_column_text]<\/p>\n<h4 class=\"text-orange\">D\u00e9couvrez comment int\u00e9grer de mani\u00e8re transparente vos syst\u00e8mes CRM et centres de contact pour une gestion efficace des donn\u00e9es client.<\/h4>\n<p>[\/vc_column_text][vc_column_text]Explorez les derni\u00e8res avanc\u00e9es technologiques de Genesys et Salesforce qui peuvent r\u00e9volutionner votre exp\u00e9rience client.<\/p>\n<ul>\n<li>La qualit\u00e9 de la la relation client repose sur la qualit\u00e9 des donn\u00e9es<\/li>\n<li>Enjeux du partenariat technologique entre Genesys et SFDC<\/li>\n<li>En quoi consiste la solution de ce partenariat : Comment elle se met en place ?<\/li>\n<li>Analyse des parcours clients et data<\/li>\n<\/ul>\n<p>Rejoignez-nous pour une session informative et engageante qui vous aidera \u00e0 d\u00e9passer les simples int\u00e9grations pour cr\u00e9er un \u00e9cosyst\u00e8me o\u00f9 vos syst\u00e8mes travaillent de concert, offrant ainsi une exp\u00e9rience client d&rsquo;une rare personnalisation.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=\u00a0\u00bb%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb][vc_row][vc_column][vc_column_text]<\/p>\n<h2 style=\"text-align: center;\"><strong class=\"no-bottom-padding no-bottom-margin no-padding font-roboto\">Intervenants :<\/strong><\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb2\/4&Prime;][vc_row_inner r_gutter_size=\u00a0\u00bbgutter-small\u00a0\u00bb equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbtop\u00a0\u00bb el_class=\u00a0\u00bbspeaker_list\u00a0\u00bb][vc_column_inner width=\u00a0\u00bb1\/2&Prime;][vc_single_image image=\u00a0\u00bb504320&Prime; img_size=\u00a0\u00bbfull\u00a0\u00bb][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong class=\"text-orange\">Carolie Weckx<\/strong><br \/>\nDirectrice Commerciale Service Cloud,<br \/>\nSalesforce<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/2&Prime;][vc_single_image image=\u00a0\u00bb480401&Prime; img_size=\u00a0\u00bbfull\u00a0\u00bb][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong class=\"text-orange\">Alexandre Carre<\/strong><br \/>\nDirecteur de R\u00e9daction,<br \/>\nAgora des Directeurs Exp\u00e9rience Client<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=\u00a0\u00bb2\/4&Prime;][vc_row_inner r_gutter_size=\u00a0\u00bbgutter-small\u00a0\u00bb equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbtop\u00a0\u00bb el_class=\u00a0\u00bbspeaker_list\u00a0\u00bb][vc_column_inner width=\u00a0\u00bb1\/2&Prime;][vc_single_image image=\u00a0\u00bb390190&Prime; img_size=\u00a0\u00bbfull\u00a0\u00bb][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong class=\"text-orange\">Boubacar Diallo<\/strong><br \/>\nPrincipal Solutions Consultant,<br \/>\nGenesys<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/2&Prime;][vc_single_image image=\u00a0\u00bb488457&Prime; img_size=\u00a0\u00bbfull\u00a0\u00bb][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong class=\"text-orange\">Tarek Elachkar<\/strong><br \/>\nLead Solutions Architect,<br \/>\nGenesys<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section background_color=\u00a0\u00bbbgc-lgray\u00a0\u00bb flair=\u00a0\u00bb%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb][vc_row][vc_column width=\u00a0\u00bb1\/2&Prime;][vc_column_text] Replay maintenant disponible ! [\/vc_column_text][vc_column_text] Ne vous contentez pas d\u2019int\u00e9grer : unifiez votre syst\u00e8me CRM et votre centre de contact Simplifiez votre environnement technologique, synchronisez vos donn\u00e9es pour offrir une exp\u00e9rience client hyper-personnalis\u00e9e [\/vc_column_text][vc_column_text]Rejoignez-nous pour un webinaire captivant o\u00f9 nous explorerons l&rsquo;art de l&rsquo;unification entre votre syst\u00e8me CRM et votre centre [&hellip;]<\/p>\n","protected":false},"author":1014,"featured_media":504333,"template":"","tax_priority":[54],"tax_contenttheme":[14894],"tax_bundle":[],"tax_contenttheme2":[16157],"tax_capability_sitewide":[16316],"tax_products_programs":[17540,18389],"tax_buying_job":[16625,16666],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[17081,17099,17134],"class_list":["post-504311","webinars","type-webinars","status-publish","has-post-thumbnail","hentry","tax_priority-54","tax_contenttheme-level-up-your-technology-fr-fr","tax_contenttheme2-improve-employee-experience-fr-fr","tax_capability_sitewide-integrations-fr-fr","tax_products_programs-genesys-cloud-cx-fr-fr","tax_products_programs-genesys-cloud-ex-fr-fr","tax_buying_job-job-1-problem-identification-fr-fr","tax_buying_job-job-2-solution-exploration-fr-fr","tax_segment-enterprise-fr-fr","tax_segment-midsized-fr-fr","tax_segment-smb-fr-fr"],"acf":{"utm_pass":false,"item_nav_hide":"no","disable_chat":false,"asset_expiration":"","resource_next_steps":[{"ID":422702,"post_author":"908","post_date":"2022-02-23 02:18:44","post_date_gmt":"2022-02-23 10:18:44","post_content":"","post_title":"Enrichir les rapports humains avec l'IA","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"human-connection-power-possibility-ai-ebook","to_ping":"","pinged":"","post_modified":"2024-07-18 08:59:14","post_modified_gmt":"2024-07-18 15:59:14","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/resources\/enrichir-les-rapports-humains-avec-lia","menu_order":0,"post_type":"resources","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":498717,"post_author":"890","post_date":"2023-11-14 01:33:15","post_date_gmt":"2023-11-14 09:33:15","post_content":"","post_title":"Customer experience horizons","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"customer-experience-horizons","to_ping":"","pinged":"","post_modified":"2025-10-03 08:27:17","post_modified_gmt":"2025-10-03 15:27:17","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/resources\/customer-experience-horizons","menu_order":0,"post_type":"resources","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":506064,"post_author":"890","post_date":"2024-02-12 02:43:07","post_date_gmt":"2024-02-12 10:43:07","post_content":"[vc_section][vc_row][vc_column width=\"1\/4\"][vc_column_text]<strong class=\"text-orange\">Voir maintenant<\/strong>[\/vc_column_text][vc_column_text]Webinaire \u00e0 la demande[\/vc_column_text][\/vc_column][vc_column width=\"3\/4\"][vc_row_inner][vc_column_inner][vc_column_text]\r\n<table class=\" aligncenter\" style=\"border-collapse: collapse; width: 108.59%;\">\r\n<tbody>\r\n<tr>\r\n<td style=\"width: 33.2168%;\"><img class=\"wp-image-499343 aligncenter\" src=\"https:\/\/www.genesys.com\/media\/Venesa-Musovic-Guillaume-modified-3.png\" alt=\"\" width=\"100\" height=\"100\" \/><\/td>\r\n<td style=\"width: 37.9051%;\"><img class=\"wp-image-499350 aligncenter\" src=\"https:\/\/www.genesys.com\/media\/1695832689462-modified.png\" alt=\"\" width=\"100\" height=\"100\" \/><\/td>\r\n<td style=\"width: 37.2569%;\"><img class=\"wp-image-499349 aligncenter\" src=\"https:\/\/www.genesys.com\/media\/1620959417892-modified.png\" alt=\"\" width=\"100\" height=\"100\" \/><\/td>\r\n<\/tr>\r\n<tr>\r\n<td style=\"width: 33.2168%;\"><span style=\"box-sizing: border-box; font-weight: bold; color: #4e5054; font-family: Roboto, sans-serif; font-size: 18px; text-align: center;\">Venesa Musovic Guillaume\r\n<\/span><span style=\"color: #4e5054; font-family: Roboto, sans-serif; font-size: 18px; text-align: center;\">Lead Editor, Customer\r\nExperience Magazine<\/span><\/td>\r\n<td style=\"width: 37.9051%;\"><span style=\"color: #4e5054; font-family: Roboto, sans-serif; font-size: 18px; text-align: center;\"><strong>Dennis Wakabayashi\r\n<\/strong><\/span><span style=\"color: #4e5054; font-family: Roboto, sans-serif; font-size: 18px; text-align: center;\">Chief Collaboration Officer,\r\nTeam Wakabayashi\r\n<\/span><\/td>\r\n<td style=\"width: 37.2569%;\"><span style=\"box-sizing: border-box; font-weight: bold; color: #4e5054; font-family: Roboto, sans-serif; font-size: 18px; text-align: center;\">Ginger Conlon\r\n<\/span><span style=\"box-sizing: border-box; color: #4e5054; font-family: Roboto, sans-serif; font-size: 18px; text-align: center;\">Thought Leadership Director,\r\nGenesys<\/span><\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=\"bgc-lgray\" flair=\"%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\"][vc_row][vc_column width=\"1\/2\"][vc_column_text]\r\n<h1 class=\"font-roboto\">Customer Experience Horizons<\/h1>\r\n<h4>Le futur de l\u2019exp\u00e9rience client est l\u00e0.\r\nPr\u00e9parez-vous pour la suite.<\/h4>\r\n[\/vc_column_text][cutoff co_thick=\"2px\"][vc_column_text]Un tiers des consommateurs ont chang\u00e9 de marque au cours de l\u2019ann\u00e9e \u00e9coul\u00e9e apr\u00e8s une exp\u00e9rience client n\u00e9gative. Alors que leurs attentes en mati\u00e8re d\u2019exp\u00e9rience client (CX) transparente, assist\u00e9e et non assist\u00e9e, continuent d\u2019augmenter, les entreprises subissent une \u00e9norme pression pour innover et optimiser l\u2019engagement client.\r\n\r\n\u00ab Customer Experience Horizons \u00bb est un nouveau rapport du MIT Technology Review Insights qui explore la mani\u00e8re dont les entreprises de tous secteurs repenseront l'avenir de l'exp\u00e9rience client, la proposition de valeur pour les employ\u00e9s et le r\u00f4le du centre de contact.[\/vc_column_text][\/vc_column][vc_column width=\"1\/2\"][mktoform cta_header=\"\" cta_button=\"Voir\" form_p_target=\"custom\" form_reach=\"noreach\" cid_id=\"7014X000002evYSQAY\"][webinarschedulesingle][\/vc_column][vc_column][cutoff co_thick=\"2px\"][vc_column_text]\r\n<h4 class=\"text-orange font-roboto\">Vous apprendrez comment :<\/h4>\r\n[\/vc_column_text][vc_column_text]\r\n<ul>\r\n \t<li><strong class=\"text-orange\">Cr\u00e9er une base<\/strong> d'informations bas\u00e9es sur le parcours pour alimenter votre centre de contact<\/li>\r\n \t<li><strong class=\"text-orange\">Identifier les opportunit\u00e9s \u00e0 fort impact<\/strong> pour \u00e9liminer les frictions et am\u00e9liorer les performances du centre de contact<\/li>\r\n \t<li><strong class=\"text-orange\">Concevoir et construire<\/strong> des parcours automatis\u00e9s et guid\u00e9s transparents pour am\u00e9liorer l'exp\u00e9rience des clients et des employ\u00e9s<\/li>\r\n \t<li><strong class=\"text-orange\">Faire \u00e9voluer votre programme d'analyse du parcours<\/strong> \u00e0 l'aide d'une technologie sp\u00e9cialement con\u00e7ue<\/li>\r\n<\/ul>\r\n[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section disable_element=\"yes\" flair=\"%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\"][vc_row][vc_column][vc_column_text]\r\n<h2 style=\"text-align: center;\"><strong class=\"font-swb no-bottom-padding no-bottom-margin no-padding\">Rencontrez les intervenants<\/strong><\/h2>\r\n[\/vc_column_text][\/vc_column][vc_column width=\"2\/4\"][vc_row_inner r_gutter_size=\"gutter-small\" equal_height=\"yes\" content_placement=\"top\" el_class=\"speaker_list\"][vc_column_inner width=\"1\/2\"][\/vc_column_inner][vc_column_inner width=\"1\/2\"][vc_single_image image=\"486098\" img_size=\"full\"][vc_column_text]\r\n<p style=\"text-align: center;\"><strong class=\"text-orange\">Jane Hendricks<\/strong>\r\nProduct Marketing Director, AI\r\nGenesys<\/p>\r\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=\"2\/4\"][vc_row_inner r_gutter_size=\"gutter-small\" equal_height=\"yes\" content_placement=\"top\" el_class=\"speaker_list\"][vc_column_inner width=\"1\/2\"][vc_single_image image=\"486109\" img_size=\"full\"][vc_column_text]\r\n<p style=\"text-align: center;\"><b class=\"text-orange\">Rahul Garg<\/b>\r\nVP Product Management, AI and Self-Service\r\nGenesys<\/p>\r\n[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\"1\/2\"][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column][\/vc_column][\/vc_row][\/vc_section]","post_title":"CX Horizons","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"cx-horizons","to_ping":"","pinged":"","post_modified":"2024-02-12 02:46:53","post_modified_gmt":"2024-02-12 10:46:53","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/webinars\/cx-horizons","menu_order":0,"post_type":"webinars","post_mime_type":"","comment_count":"0","filter":"raw"}],"w_tycontent":"","meta_title":"Ne vous contentez pas d\u2019int\u00e9grer : unifiez votre syst\u00e8me CRM et votre centre de contact | Genesys","meta_description":"Rejoignez-nous pour un webinaire captivant le 1er f\u00e9vrier 2024 avec Salesforce et l'Agora des Directeurs Exp\u00e9rience Client pour explorer l'art de l'unification entre votre syst\u00e8me CRM et votre centre de contact.","no_index":false,"no_follow":false,"media_type":"embed","media_position":"left","disable_next_steps":false,"display_desc":false,"title_align":"left","is_on_demand":true,"meta_twitter_title":"","meta_twitter_description":"","meta_facebook_title":"","meta_facebook_description":"","custom_canonical_url":"","w_sdate":"02\/01\/2024 11:00 am","w_edate":"02\/01\/2024 11:45 am","w_scope":"single","w_single_timezone":"","enable_external_utm":false,"add_to_global_events":false,"enable_ab_test":false,"media_embed":"<iframe width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/irG6XZZMY0E?si=uzxJG16S3QqxvNkX\" title=\"YouTube video player\" frameborder=\"0\" allow=\"accelerometer; 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