{"id":496989,"date":"2023-11-07T07:43:17","date_gmt":"2023-11-07T15:43:17","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=496989"},"modified":"2025-10-03T08:32:03","modified_gmt":"2025-10-03T15:32:03","slug":"genesys-ai-experience","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/fr-fr\/webinars\/genesys-ai-experience","title":{"rendered":"Webinaire &#8211; Comment s&rsquo;approprier l&rsquo;IA pour une exp\u00e9rience client efficace"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=\u00a0\u00bbbgc-navy\u00a0\u00bb m_background_color=\u00a0\u00bbbgc-navy\u00a0\u00bb flair=\u00a0\u00bb%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb][vc_row r_gutter_size=\u00a0\u00bbgutter-small\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/2&Prime;][vc_row_inner r_gutter_size=\u00a0\u00bbgutter-small\u00a0\u00bb][vc_column_inner][vc_single_image image=\u00a0\u00bb497983&Prime; alignment=\u00a0\u00bbcenter\u00a0\u00bb][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column v_align=\u00a0\u00bbmiddle\u00a0\u00bb width=\u00a0\u00bb1\/2&Prime;][vc_column_text]<\/p>\n<h5 style=\"text-align: center;\"><span style=\"text-decoration: underline;\">Webinaire<\/span><\/h5>\n<h6 style=\"text-align: center;\">REPLAY maintenant disponible !<\/h6>\n<p>[\/vc_column_text][vc_row_inner][vc_column_inner]<div class=\"eloq_form elq-container gmkto_form_type_advanced gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init webinarform yesknown yesprefill yespp strict-check\"  ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Heureux de vous revoir,<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Ce n\u2019est pas vous ?<\/a><\/p><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7014X000002evm4QAA\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"Attended On-Demand\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/webinars\/496989?thankyou=496989&page_type=webinars\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/webinars\/496989\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"ondemand-webinar\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"fr-fr\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/webinars\/496989\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"496989\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"E-mail professionnel\" placeholder=\"E-mail professionnel\">\n        <label for=\"fe192\">E-mail professionnel<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"Pr\u00e9nom\">\n        <label for=\"fe190\">Pr\u00e9nom<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"Nom\">\n        <label for=\"fe191\">Nom<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">Cadre sup\u00e9rieur<\/option><option value=\"VP\">VP<\/option><option value=\"Director\">Directeur<\/option><option value=\"Manager\">Manager<\/option><option value=\"Principal\">Principal<\/option><option value=\"Engineer \/ Architect\">Ing\u00e9nieur\/Architecte<\/option><option value=\"Consultant\">Consultant<\/option><option value=\"Analyst\">Analyste<\/option><option value=\"Partner\">Partenaire<\/option><option value=\"Staff\">Personnel<\/option><option value=\"Unknown\">Autre<\/option>\n        <\/select>\n        <label for=\"fe219\">R\u00f4le<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">R\u00e9clamations<\/option><option value=\"Collections\">Collecte<\/option><option value=\"Contact Center Management\">Gestion du centre de contact<\/option><option value=\"Customer Experience\">Exp\u00e9rience client<\/option><option value=\"Customer Service\">Service client<\/option><option value=\"Ecommerce\/Digital Channels\">E-commerce\/canaux digitaux<\/option><option value=\"Finance\">Finance<\/option><option value=\"Human Resources\">Ressources humaines<\/option><option value=\"Influencer\">Influenceur<\/option><option value=\"Information Technology\">IT<\/option><option value=\"IT Architecture\">IT Architecture<\/option><option value=\"IT Infrastructure\">IT Infrastructure<\/option><option value=\"IVR\">SVI<\/option><option value=\"Marketing\">Marketing<\/option><option value=\"Operations \/ Process Management\">Gestion des op\u00e9rations\/processus<\/option><option value=\"Production Management\">Gestion de la production<\/option><option value=\"Purchasing\">Achats<\/option><option value=\"Sales\">Ventes<\/option><option value=\"Unknown\">Autre<\/option>\n        <\/select>\n        <label for=\"fe218\">D\u00e9partement<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"Nom de la soci\u00e9t\u00e9\">\n        <label for=\"fe193\">Nom de la soci\u00e9t\u00e9<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"T\u00e9l\u00e9phone\">\n        <label for=\"fe215\">T\u00e9l\u00e9phone<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Pays<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">D\u00e9partement\/r\u00e9gion<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"Intitul\u00e9 du poste\">\n        <label for=\"fe220\">Intitul\u00e9 du poste<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">Oui. Me tenir inform\u00e9 par e-mail ou par t\u00e9l\u00e9phone des informations relatives \u00e0 Genesys.<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"OFF\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Visionner\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Visionner\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>En fournissant vos informations, vous acceptez notre <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">politique de confidentialit\u00e9<\/a><\/span><\/div><\/div><\/form><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row r_gutter_size=\u00a0\u00bbgutter-small\u00a0\u00bb][vc_column][vc_row_inner][vc_column_inner css=\u00a0\u00bb.vc_custom_1679309921543{padding-top: -100px !important;}\u00a0\u00bb][vc_column_text css=\u00a0\u00bb.vc_custom_1699546922865{padding-top: -100px !important;}\u00a0\u00bb]<\/p>\n<h5 style=\"text-align: center;\"><strong>Rejoignez-nous lors de ce webinaire afin de d\u00e9couvrir l&rsquo;efficacit\u00e9 des nouvelles fonctionnalit\u00e9s d&rsquo;intelligence artificielle (IA) de Genesys qui peuvent vous aider \u00e0 am\u00e9liorer votre exp\u00e9rience client et votre retour sur investissement.<\/strong><\/h5>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row r_gutter_size=\u00a0\u00bbgutter-small\u00a0\u00bb][vc_column width=\u00a0\u00bb2\/3&Prime;][vc_row_inner][vc_column_inner css=\u00a0\u00bb.vc_custom_1685977673161{margin-bottom: 40px !important;}\u00a0\u00bb][vc_column_text]<strong class=\"no-top-margin no-margin no-padding no-bottom-padding no-bottom-margin\" style=\"text-align: right;\"><img decoding=\"async\" class=\"alignleft wp-image-447940\" src=\"https:\/\/www.genesys.com\/media\/Untitled-design-Max-Quality-17.jpg\" alt=\"\" width=\"50\" height=\"70\" \/><\/strong><\/p>\n<p><strong class=\"no-top-margin no-margin no-padding no-bottom-padding no-bottom-margin\">Predictive engagement:<\/strong> Utilisez l\u2019IA depuis la navigation d&rsquo;un client sur le web pour acqu\u00e9rir, qualifier et engager de mani\u00e8re proactive des clients ou des prospects au bon moment. Pr\u00e9voyez les r\u00e9sultats, visualisez les campagnes et enrichissez les profils clients en fonction des interactions pass\u00e9es.<\/p>\n<p>&nbsp;<\/p>\n<p><strong class=\"no-bottom-padding no-bottom-margin\"><img decoding=\"async\" class=\"alignleft wp-image-447938\" src=\"https:\/\/www.genesys.com\/media\/Untitled-design-Max-Quality-19.jpg\" alt=\"\" width=\"50\" height=\"70\" \/><\/strong><\/p>\n<p><strong class=\"no-bottom-padding no-bottom-margin\">Voice bot (Dialog Engine Bot Flows) et Chatbot (Digital Bot Flows) :<\/strong> Lib\u00e9rez vos agents des activit\u00e9s quotidiennes les plus simples et\/ou les plus r\u00e9p\u00e9titives. Cr\u00e9ez, d\u00e9ployez, analysez et optimisez des chatbots qui r\u00e9pondent aux questions et r\u00e9solvent les probl\u00e8mes quotidiens directement sur la plateforme Genesys Cloud avec des acc\u00e9l\u00e9rateurs comme Intent Miner pour automatiser la mod\u00e9lisation des intentions.<\/p>\n<p>&nbsp;<\/p>\n<p><strong class=\"no-bottom-padding no-bottom-margin\" style=\"text-align: right;\"><img decoding=\"async\" class=\"alignleft wp-image-447941\" src=\"https:\/\/www.genesys.com\/media\/Untitled-design-Max-Quality-16.jpg\" alt=\"\" width=\"50\" height=\"70\" \/><\/strong><\/p>\n<p><strong class=\"no-bottom-padding no-bottom-margin\">Knowledge: <\/strong>D\u00e9couvrez comment centraliser, d\u00e9velopper et int\u00e9grer une base de connaissances disponible sur diff\u00e9rents m\u00e9dias. D\u00e9couvrez notre nouveau Knowledge Workbench pour cr\u00e9er des connaissances, Knowledge Optimizer pour les am\u00e9liorer et notre centre d&rsquo;assistance pour aider les clients \u00e0 s&rsquo;orienter sur votre site.<\/p>\n<p>&nbsp;<\/p>\n<p><strong class=\"no-top-margin no-margin no-padding no-bottom-padding no-bottom-margin\" style=\"text-align: right;\"><img decoding=\"async\" class=\"alignleft wp-image-447939\" src=\"https:\/\/www.genesys.com\/media\/Untitled-design-Max-Quality-18.jpg\" alt=\"\" width=\"50\" height=\"70\" \/><\/strong><\/p>\n<p><strong class=\"no-top-margin no-margin no-padding no-bottom-padding no-bottom-margin\">Predictive routing:<\/strong> Mettez en relation les clients et les agents en temps r\u00e9el \u00e0 l&rsquo;aide de l&rsquo;IA pour analyser en continu plus de 100 m\u00e9triques et pr\u00e9dire les r\u00e9sultats en fonction des KPI. La fonction d&rsquo;explicabilit\u00e9 vous permet de comprendre la logique derri\u00e8re les d\u00e9cisions bas\u00e9es sur l&rsquo;IA.<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column v_align=\u00a0\u00bbmiddle\u00a0\u00bb width=\u00a0\u00bb1\/3&Prime;][vc_row_inner r_gutter_size=\u00a0\u00bbgutter-small\u00a0\u00bb][vc_column_inner][vc_column_text]<\/p>\n<h4 style=\"text-align: center;\"><strong>SPEAKERS :<\/strong><\/h4>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner r_gutter_size=\u00a0\u00bbgutter-small\u00a0\u00bb][vc_column_inner][vc_single_image image=\u00a0\u00bb488450&Prime; alignment=\u00a0\u00bbcenter\u00a0\u00bb si_max_width=\u00a0\u00bb70%\u00a0\u00bb][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong class=\"text-orange no-bottom-padding no-bottom-margin no-padding font-roboto\">Laurent Cousin<br \/>\n<\/strong>Senior Solution Consultant<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>[\/vc_column_text][vc_single_image image=\u00a0\u00bb388544&Prime; alignment=\u00a0\u00bbcenter\u00a0\u00bb si_max_width=\u00a0\u00bb70%\u00a0\u00bb][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong class=\"no-bottom-padding no-bottom-margin no-padding text-orange font-roboto\">Brieuc Corbusie\u200b<br \/>\n<\/strong>Account Executive<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section disable_element=\u00a0\u00bbyes\u00a0\u00bb flair=\u00a0\u00bb%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb][vc_row][vc_column]<div class=\"component-agenda agenda-tabs heading-h3\"><div class=\"agenda-title-group-container\"><h3 class=\"agenda-group-title title text-center\">Agenda<\/h3><\/div><div class=\"agenda-dates\" data-opened=\"3\"><div class=\"agenda-date-container  has-agenda-date\" data-date=\"2023-12-19\"><div class=\"agenda-date\"><h3 class=\"agenda-date-label title h5\">19\/12\/2023<\/h3><\/div><div class=\"agenda-sessions-container\"><div class=\"agenda-session has-title\" data-time=\"1775991600\" data-start-time=\"11:00\" data-end-time=\"11:10\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">11:00 &ndash; 11:10<\/p><h3 class=\"agenda-title title\">Tendances de l'IA et avantages commerciaux : introduction Genesys AI<\/h3><\/div><\/div><div class=\"agenda-session has-title\" data-time=\"1775992200\" data-start-time=\"11:10\" data-end-time=\"11:30\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">11:10 &ndash; 11:30<\/p><h3 class=\"agenda-title title\">Cas d'usage et d\u00e9mo de Genesys AI<\/h3><\/div><\/div><div class=\"agenda-session has-title\" data-time=\"1775993400\" data-start-time=\"11:30\" data-end-time=\"11:45\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">11:30 &ndash; 11:45<\/p><h3 class=\"agenda-title title\">D\u00e9ploiement du pack Genesys AI<\/h3><\/div><\/div><div class=\"agenda-session has-title\" data-time=\"1775994300\" data-start-time=\"11:45\" data-end-time=\"12:00\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">11:45 &ndash; 12:00<\/p><h3 class=\"agenda-title title\">Conclusion et questions<\/h3><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section background_color=\u00a0\u00bbbgc-navy\u00a0\u00bb m_background_color=\u00a0\u00bbbgc-navy\u00a0\u00bb flair=\u00a0\u00bb%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb][vc_row r_gutter_size=\u00a0\u00bbgutter-small\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/2&Prime;][vc_row_inner r_gutter_size=\u00a0\u00bbgutter-small\u00a0\u00bb][vc_column_inner][vc_single_image image=\u00a0\u00bb497983&Prime; alignment=\u00a0\u00bbcenter\u00a0\u00bb][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column v_align=\u00a0\u00bbmiddle\u00a0\u00bb width=\u00a0\u00bb1\/2&Prime;][vc_column_text] Webinaire REPLAY maintenant disponible ! [\/vc_column_text][vc_row_inner][vc_column_inner][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row r_gutter_size=\u00a0\u00bbgutter-small\u00a0\u00bb][vc_column][vc_row_inner][vc_column_inner css=\u00a0\u00bb.vc_custom_1679309921543{padding-top: -100px !important;}\u00a0\u00bb][vc_column_text css=\u00a0\u00bb.vc_custom_1699546922865{padding-top: -100px !important;}\u00a0\u00bb] Rejoignez-nous lors de ce webinaire afin de d\u00e9couvrir l&rsquo;efficacit\u00e9 des nouvelles fonctionnalit\u00e9s d&rsquo;intelligence artificielle (IA) de Genesys qui peuvent vous aider \u00e0 am\u00e9liorer votre exp\u00e9rience client et votre retour sur investissement. 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