{"id":466460,"date":"2023-02-15T07:09:39","date_gmt":"2023-02-15T15:09:39","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=webinars&p=466460"},"modified":"2023-06-12T02:17:01","modified_gmt":"2023-06-12T09:17:01","slug":"conference-quelles-strategies-mettre-en-place-dans-un-centre-de-contact","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/fr-fr\/webinars\/conference-quelles-strategies-mettre-en-place-dans-un-centre-de-contact","title":{"rendered":"Conf\u00e9rence : Quelles strat\u00e9gies mettre en place dans un centre de contact"},"content":{"rendered":"

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Conf\u00e9rence CX PARIS WINTER<\/p>\n

[\/vc_column_text][vc_column_text]<\/p>\n

Ma\u00eetrise du risque client :<\/h1>\n

Quelles strat\u00e9gies mettre en place dans un centre de contact\u00a0?<\/h1>\n

[\/vc_column_text][vc_column_text]Genesys anime un d\u00e9bat avec la direction G\u00e9n\u00e9rale de la FIGEC sur le partage de bonnes pratiques de l\u2019\u00e9conomie de l\u2019exp\u00e9rience client. Cette pr\u00e9sentation s\u2019est tenue lors de l\u2019\u00e9v\u00e9nement organis\u00e9 par Relation client Magasine : le CX PARIS WINTER.<\/span>[\/vc_column_text]<\/span>[vc_column_text]En cette p\u00e9riode de tension de l\u2019\u00e9conomie et de baisse du pouvoir d\u2019achat, les dirigeants font attention \u00e0 la tr\u00e9sorerie et \u00e0 la rentabilit\u00e9 de leurs activit\u00e9s<\/strong>. Le Centre de Support Clients devient un moteur non seulement pour l\u2019acc\u00e9l\u00e9ration des ventes mais aussi pour la prise en charge des r\u00e8glements et des relances de paiement. Alors quelles sont les solutions pour anticiper les risques de non-paiement clients dans un parcours et comment permettre qu\u2019un centre de contact contribue \u00e0 la profitabilit\u00e9 d\u2019une entreprise ?<\/strong>[\/vc_column_text][vc_row_inner gap=\u00a0\u00bb10″][vc_column_inner][\/vc_column_inner][\/vc_row_inner][vc_video link=\u00a0\u00bbhttps:\/\/youtu.be\/Q5Q8sEIuxBs\u00a0\u00bb][\/vc_column][vc_column width=\u00a0\u00bb1\/3″][vc_row_inner][vc_column_inner][vc_column_text]<\/p>\n

\u00a0Speakers<\/h3>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbtop\u00a0\u00bb el_class=\u00a0\u00bbspeaker_list\u00a0\u00bb][vc_column_inner width=\u00a0\u00bb1\/2″][vc_single_image image=\u00a0\u00bb453872″ img_size=\u00a0\u00bbfull\u00a0\u00bb][vc_column_text]<\/p>\n

S\u00e9bastien Bouchindhomme<\/strong>
\nD\u00e9l\u00e9gu\u00e9 G\u00e9n\u00e9ral
\nFIGEC<\/p>\n

[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/2″][vc_single_image image=\u00a0\u00bb466072″ img_size=\u00a0\u00bbfull\u00a0\u00bb][vc_column_text]<\/p>\n

Boubacar Diallo<\/span><\/strong>
\nPrincipal Solution consultant
\nGENESYS<\/p>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_section][vc_row][vc_column width=\u00a0\u00bb2\/3″ css=\u00a0\u00bb.vc_custom_1676473455577{border-radius: 3px !important;}\u00a0\u00bb][vc_column_text] Conf\u00e9rence CX PARIS WINTER [\/vc_column_text][vc_column_text] Ma\u00eetrise du risque client : Quelles strat\u00e9gies mettre en place dans un centre de contact\u00a0? [\/vc_column_text][vc_column_text]Genesys anime un d\u00e9bat avec la direction G\u00e9n\u00e9rale de la FIGEC sur le partage de bonnes pratiques de l\u2019\u00e9conomie de l\u2019exp\u00e9rience client. Cette pr\u00e9sentation s\u2019est tenue lors de l\u2019\u00e9v\u00e9nement organis\u00e9 […]<\/p>\n","protected":false},"author":973,"featured_media":0,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-466460","webinars","type-webinars","status-publish","hentry"],"acf":{"meta_title":"","meta_description":"Genesys anime un d\u00e9bat avec la direction G\u00e9n\u00e9rale de la FIGEC sur le partage de bonnes pratiques de l\u2019\u00e9conomie de l\u2019exp\u00e9rience client. Cette pr\u00e9sentation s\u2019est tenue lors de l\u2019\u00e9v\u00e9nement organis\u00e9 par Relation client Magasine : le CX PARIS WINTER.","no_index":false,"no_follow":false,"meta_twitter_title":"","meta_twitter_description":"","meta_facebook_title":"","meta_facebook_description":"","custom_canonical_url":"","w_sdate":"02\/15\/2023 12:00 am","w_edate":"02\/15\/2023 12:00 am","w_scope":"single","w_single_timezone":"","item_nav_hide":"no","utm_pass":false,"disable_chat":false,"asset_expiration":"","enable_external_utm":false,"add_to_global_events":false,"enable_ab_test":false,"w_tycontent":"","media_type":"embed","media_position":"left","disable_next_steps":false,"display_desc":false,"next_steps_type":"default","title_align":"left","ns_title":"","ns_subtitle":"","resource_next_steps":"","is_on_demand":false},"_links":{"self":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/webinars\/466460","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/webinars"}],"about":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/types\/webinars"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/users\/973"}],"version-history":[{"count":18,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/webinars\/466460\/revisions"}],"predecessor-version":[{"id":480152,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/webinars\/466460\/revisions\/480152"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/media?parent=466460"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_priority?post=466460"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_contenttheme?post=466460"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_bundle?post=466460"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_contenttheme2?post=466460"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_capability_sitewide?post=466460"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_products_programs?post=466460"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_buying_job?post=466460"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_buyer_persona?post=466460"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_sector?post=466460"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_segment?post=466460"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}