{"id":363752,"date":"2021-02-10T09:52:39","date_gmt":"2021-02-10T17:52:39","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=363752"},"modified":"2021-06-28T15:11:22","modified_gmt":"2021-06-28T22:11:22","slug":"agora-live","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/fr-fr\/webinars\/agora-live","title":{"rendered":"Temoignage EBP et Casino : Comment replacer l&rsquo;exp\u00e9rience client au coeur de la strat\u00e9gie d&rsquo;une entreprise ?"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column width=\u00a0\u00bb2\/3&Prime;][vc_column_text]Emission virtuelle[\/vc_column_text][vc_column_text]<\/p>\n<h1>Comment re-placer l\u2019exp\u00e9rience client au coeur de la strat\u00e9gie des entreprises ?<\/h1>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<h4><strong>AGORA- live Exp\u00e9rience client<\/strong><\/h4>\n<p>[\/vc_column_text][vc_single_image image=\u00a0\u00bb363768&Prime; si_max_width=\u00a0\u00bb80%\u00a0\u00bb]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span>[vc_row_inner][vc_column_inner][\/vc_column_inner][\/vc_row_inner]<div class=\"wpb_text_column wpb_content_element webinar_single_time\"><div class=\"wpb_wrapper\"><p>On-Demand Webinar<\/p><\/div><\/div>[vc_row_inner][vc_column_inner][vc_column_text]Fortes du succ\u00e8s de leur 1\u00e8re \u00e9dition, les Journ\u00e9es Digitales de l\u2019Exp\u00e9rience Client pr\u00e9sentent un nouveau look et un nouveau nom en 2021 : Agora Live Exp\u00e9rience Client !<br \/>\nCette \u00e9dition a \u00e9t\u00e9 sponsoris\u00e9e par GENESYS qui pr\u00e9sente plusieurs sujets d&rsquo;actualit\u00e9s pour adresser les challenges suivants :<\/p>\n<ul>\n<li>En quoi l\u2019exp\u00e9rience client est-elle la cl\u00e9 pour r\u00e9ussir sa strat\u00e9gie digitale ?<\/li>\n<li>Comment repenser son exp\u00e9rience client de bout en bout ? Quelles m\u00e9thodes appliquer ?<\/li>\n<li>Comment convaincre en interne, embarquer l\u2019ensemble des parties prenantes et mettre en place de nouvelles m\u00e9thodes de travail ?<\/li>\n<\/ul>\n<p>Th\u00e8mes d&rsquo;intervention :<\/p>\n<p><strong>Comment porter l&rsquo;exp\u00e9rience client au c\u0153ur de la strat\u00e9gie des entreprises ? <\/strong>&#8211; Par C\u00e9dric Osternaud de Casino et Claudine Cherfan de Genesys<\/p>\n<p><strong>Retour d&rsquo;exp\u00e9rience de EBP : le bin\u00f4me gagnant \u00ab\u00a0m\u00e9tier-DSI\u00a0\u00bb pour am\u00e9liorer l\u2019exp\u00e9rience client de bout en bout avec Genesys Cloud &#8211; <\/strong>Par Marie Amiot et Jean-Baptiste Haentjens de EBP informatique<\/p>\n<p><strong>Construire sa strat\u00e9gie d\u2019investissement de plateforme CCaaS : identifier les leviers de r\u00e9duction de co\u00fbts et de ROI &#8211;<\/strong> Par Gilles Talbot de Genesys<\/p>\n<p><strong>Ecommerce &amp; CX : Comprendre les intentions des clients pour personnaliser les interactions lors des parcours web &#8211; <\/strong>Par Boubacar Diallo de Genesys[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=\u00a0\u00bb1\/3&Prime;]<div class=\"eloq_form elq-container gmkto_form_type_hot gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init webinarform yesknown yesprefill yespp strict-check\"  ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Heureux de vous revoir,<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Ce n\u2019est pas vous ?<\/a><\/p><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input 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form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"Nom\">\n        <label for=\"fe191\">Nom<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row form-floating el_field\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input required pre-exclude\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"T\u00e9l\u00e9phone\">\n        <label for=\"fe215\">T\u00e9l\u00e9phone<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">Cadre sup\u00e9rieur<\/option><option value=\"VP\">VP<\/option><option 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Products<\/option><option value=\"Defense & Intelligence\">Defense & Intelligence<\/option><option value=\"Education & Non-Profit\">Education & Non-Profit<\/option><option value=\"Energy & Utilities\">\u00c9nergie et services publics<\/option><option value=\"Entertainment\">Divertissement<\/option><option value=\"Government\">Service public<\/option><option value=\"Insurance\">Assurance<\/option><option value=\"Life Sciences\">Life Sciences<\/option><option value=\"Logistics\">Logistics<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Providers<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">Technologies<\/option><option value=\"Travel & Hospitality\">Travel & Hospitality<\/option><option value=\"Retail Banking\">Retail Banking<\/option><option value=\"Other\">Autre<\/option>\n        <\/select>\n        <label for=\"fe221\">Industrie<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">Recherches pr\u00e9liminaires<\/option><option value=\"Gathering business requirements\">\u00c9tablissement d\u2019un cahier des charges<\/option><option value=\"Comparing solutions\">Comparaison de solutions<\/option><option value=\"Ready for a conversation\">Pr\u00eat \u00e0 engager une discussion<\/option>\n        <\/select>\n        <label for=\"fe222\">Domaine d\u2019int\u00e9r\u00eat<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1 \u00e0 20<\/option><option value=\"21-50\">21 \u00e0 50<\/option><option value=\"51-100\">51 \u00e0 100<\/option><option value=\"101-300\">101 \u00e0 300<\/option><option value=\"301-500\">301 \u00e0 500<\/option><option value=\"501-1000\">501 \u00e0 1\u00a0000<\/option><option value=\">1000\">Plus de 1\u00a0000<\/option><option value=\"No Contact Center\">Pas un centre de contact<\/option><option value=\"Don't Know\">Ne sait pas<\/option>\n        <\/select>\n        <label for=\"fe225\">Nombre de postes agents<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">Oui. Me tenir inform\u00e9 par e-mail ou par t\u00e9l\u00e9phone des informations relatives \u00e0 Genesys.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">Je souhaite \u00eatre contact\u00e9 par un expert CX<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"OFF\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Voir le replay :\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Voir le replay :\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>En fournissant vos informations, vous acceptez notre <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">politique de confidentialit\u00e9<\/a><\/span><\/div><\/div><\/form><\/div>[vc_row_inner][vc_column_inner][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">Les intervenants<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbtop\u00a0\u00bb el_class=\u00a0\u00bbspeaker_list\u00a0\u00bb][vc_column_inner width=\u00a0\u00bb1\/2&Prime;][vc_single_image image=\u00a0\u00bb358659&Prime; img_size=\u00a0\u00bbfull\u00a0\u00bb][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Marie Amiot\u00a0<\/strong><br \/>\nDirectrice Relation Client<br \/>\nEBP<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/2&Prime;][vc_single_image image=\u00a0\u00bb358660&Prime; img_size=\u00a0\u00bbfull\u00a0\u00bb][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Jean-Baptiste Haentjens<\/strong><br \/>\nDirection informatique<br \/>\nEBP<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbtop\u00a0\u00bb el_class=\u00a0\u00bbspeaker_list\u00a0\u00bb][vc_column_inner width=\u00a0\u00bb1\/2&Prime;][vc_single_image image=\u00a0\u00bb363769&Prime; img_size=\u00a0\u00bbfull\u00a0\u00bb][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>C\u00e9dric Osternaud<\/strong><br \/>\nDirecteur G\u00e9n\u00e9ral Ex\u00e9cutif Supermarch\u00e9s Casino<br \/>\net projets E-Commerce Casino<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/2&Prime;][vc_single_image image=\u00a0\u00bb358662&Prime; img_size=\u00a0\u00bbfull\u00a0\u00bb][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Boubacar Diallo<\/strong><br \/>\nSr Solution Consultant<br \/>\nGenesys<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row][vc_column width=\u00a0\u00bb2\/3&Prime;][vc_column_text]Emission virtuelle[\/vc_column_text][vc_column_text] Comment re-placer l\u2019exp\u00e9rience client au coeur de la strat\u00e9gie des entreprises ? [\/vc_column_text][vc_column_text] AGORA- live Exp\u00e9rience client [\/vc_column_text][vc_single_image image=\u00a0\u00bb363768&Prime; si_max_width=\u00a0\u00bb80%\u00a0\u00bb][vc_row_inner][vc_column_inner][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text]Fortes du succ\u00e8s de leur 1\u00e8re \u00e9dition, les Journ\u00e9es Digitales de l\u2019Exp\u00e9rience Client pr\u00e9sentent un nouveau look et un nouveau nom en 2021 : Agora Live Exp\u00e9rience Client ! Cette \u00e9dition a \u00e9t\u00e9 [&hellip;]<\/p>\n","protected":false},"author":565,"featured_media":359078,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-363752","webinars","type-webinars","status-publish","has-post-thumbnail","hentry"],"acf":{"w_sdate":"01\/28\/2021 12:00 am","w_edate":"04\/30\/2021 12:00 am","w_scope":"single","w_single_timezone":"REPLAY","item_nav_hide":"no","utm_pass":false,"disable_chat":false,"asset_expiration":"","enable_ab_test":false,"meta_title":"AGORA live","meta_description":"Les Journ\u00e9es de l'Agora sont des rendez-vous semestriels pour les membres du club CX de l\u2019Agora. Le sujet abord\u00e9 en 2021 porte sur : \u00ab Comment re-placer l\u2019exp\u00e9rience client au coeur de la strat\u00e9gie des entreprises ? \u00bb Retrouvez en replay les interventions GENESYS sur l'\u00e9volution des centres de contact et l'omnicanalit\u00e9 ainsi que le t\u00e9moignage client EBP.","no_index":false,"no_follow":false,"meta_twitter_image":false,"meta_twitter_title":"","meta_twitter_description":"","meta_facebook_image":false,"meta_facebook_title":"","meta_facebook_description":"","w_tycontent":"<p style=\"text-align: center;\" align=\"center\"><span style=\"font-family: 'Georgia',serif; color: #333333;\">Bonjour,<\/span><\/p>\n<p style=\"text-align: center;\" align=\"center\"><span style=\"font-family: 'Georgia',serif; color: #333333;\">Nous vous remercions de vous \u00eatre inscrit pour assister au replay des Journ\u00e9es de l\u2019Agora-Live.<\/span><\/p>\n<p style=\"text-align: center;\" align=\"center\"><span style=\"font-family: 'Georgia',serif; color: #333333;\">Voici les liens des sessions :<\/span><\/p>\n<p style=\"text-align: center;\">Comment porter l&rsquo;exp\u00e9rience client au c\u0153ur de la strat\u00e9gie des entreprises ?<\/p>\n<p><iframe src=\"\/\/www.youtube.com\/embed\/6sBz6D25ZH0\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<p style=\"text-align: center;\">Relation Client &amp; DSI : le bin\u00f4me gagnant pour am\u00e9liorer l\u2019exp\u00e9rience client de bout en bout.<\/p>\n<p><iframe src=\"\/\/www.youtube.com\/embed\/KkJH-2jStI8\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<p style=\"text-align: center;\">Construire sa strat\u00e9gie d\u2019investissement de plateforme CCaaS : identifier les leviers de r\u00e9duction de co\u00fbts et de ROI<\/p>\n<p><iframe src=\"\/\/www.youtube.com\/embed\/x5LGox_JBzM\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<p style=\"text-align: center;\">Ecommerce &amp; CX : Comprendre les intentions des clients pour personnaliser les interactions lors des parcours web<\/p>\n<p><iframe src=\"\/\/www.youtube.com\/embed\/v3mV6df-XQo\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<p style=\"text-align: center;\" align=\"center\"><span style=\"font-family: 'Georgia',serif; color: #333333;\">Bonne journ\u00e9e<\/span><\/p>\n","next_steps_type":"default","resource_next_steps":"","media_type":"embed","media_position":"left","ns_title":""},"_links":{"self":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/webinars\/363752","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/webinars"}],"about":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/types\/webinars"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/users\/565"}],"version-history":[{"count":5,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/webinars\/363752\/revisions"}],"predecessor-version":[{"id":386548,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/webinars\/363752\/revisions\/386548"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/media\/359078"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/media?parent=363752"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_priority?post=363752"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_contenttheme?post=363752"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_bundle?post=363752"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_contenttheme2?post=363752"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_capability_sitewide?post=363752"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_products_programs?post=363752"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_buying_job?post=363752"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_buyer_persona?post=363752"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_sector?post=363752"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_segment?post=363752"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}