{"id":349339,"date":"2020-11-04T14:37:47","date_gmt":"2020-11-04T22:37:47","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=349339"},"modified":"2021-06-28T17:10:52","modified_gmt":"2021-06-29T00:10:52","slug":"comment-ameliorer-la-productivite-et-le-roi-des-services-clients","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/fr-fr\/webinars\/comment-ameliorer-la-productivite-et-le-roi-des-services-clients","title":{"rendered":"Comment am\u00e9liorer la productivit\u00e9 et le ROI des services clients ?"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column width=\u00a0\u00bb2\/3&Prime;][vc_column_text]Relation client &amp; Innovation[\/vc_column_text][vc_column_text]<\/p>\n<h1>Comment am\u00e9liorer la productivit\u00e9 et le ROI des services clients ?<\/h1>\n<p>[\/vc_column_text][vc_column_text]Intervention r\u00e9alis\u00e9e en partenariat avec :[\/vc_column_text][vc_single_image image=\u00a0\u00bb349346&Prime;]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span>[vc_row_inner][vc_column_inner][\/vc_column_inner][\/vc_row_inner]<div class=\"wpb_text_column wpb_content_element webinar_single_time\"><div class=\"wpb_wrapper\"><p>On-Demand Webinar<\/p><\/div><\/div>[vc_row_inner][vc_column_inner][vc_column_text]L\u2019apparition de nouvelles applications cloud ainsi que l\u2019\u00e9volution permanente de nos usages digitaux contraignent les services clients et l&rsquo;organisation des centres de contact \u00e0 s\u2019\u00e9quiper d\u2019une multitude d\u2019outils qui viennent s\u2019accumuler sur les postes de travail des managers et des agents.<\/p>\n<p>Depuis la crise sanitaire, les entreprises veulent trouver le meilleur \u00e9quilibre entre la qualit\u00e9 de l\u2019exp\u00e9rience client et la rentabilit\u00e9 de leur centres de contact.<\/p>\n<p>Les API et connecteurs logiciels constituent une r\u00e9ponse efficace pour fluidifier le parcours client, am\u00e9liorer le confort d\u2019utilisation des collaborateurs, et induire ainsi une meilleure rentabilit\u00e9 des centres de contacts.<\/p>\n<p><strong>Th\u00e8mes abord\u00e9s\u00a0:<\/strong><\/p>\n<ul>\n<li>En quoi consiste l\u2019int\u00e9gration logicielle des API ?<\/li>\n<li>Quelle sont les b\u00e9n\u00e9fices op\u00e9rationnels de ces connecteurs sur un service clients ?<\/li>\n<li>Quelles sont les questions \u00e0 se poser avant de se lancer\u00a0?<\/li>\n<\/ul>\n<p>D\u00e9couvrez lors de ce w\u00e9binaire anim\u00e9 par GENESYS et son partenaire certifi\u00e9 NXO, comment les API de la plateforme <strong>Genesys Cloud<\/strong> et l&rsquo;application de <strong>Microsoft Teams<\/strong> permettent d\u2019acc\u00e9l\u00e9rer le temps de r\u00e9ponse aux demandes et d\u2019accro\u00eetre le First Contact Resolution.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=\u00a0\u00bb1\/3&Prime;]<div class=\"eloq_form elq-container 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cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"Intitul\u00e9 du poste\">\n        <label for=\"fe220\">Intitul\u00e9 du poste<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">Banque<\/option><option value=\"Business Services\">Services commerciaux<\/option><option value=\"Capital Markets\">Capital Markets<\/option><option value=\"Communications\">Communications<\/option><option value=\"Consumer Products\">Consumer Products<\/option><option value=\"Defense & Intelligence\">Defense & Intelligence<\/option><option value=\"Education & Non-Profit\">Education & Non-Profit<\/option><option value=\"Energy & Utilities\">\u00c9nergie et services publics<\/option><option value=\"Entertainment\">Divertissement<\/option><option value=\"Government\">Service public<\/option><option value=\"Insurance\">Assurance<\/option><option value=\"Life Sciences\">Life Sciences<\/option><option value=\"Logistics\">Logistics<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Providers<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">Technologies<\/option><option value=\"Travel & Hospitality\">Travel & Hospitality<\/option><option value=\"Retail Banking\">Retail Banking<\/option><option value=\"Other\">Autre<\/option>\n        <\/select>\n        <label for=\"fe221\">Industrie<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" 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\u00e0 100<\/option><option value=\"101-300\">101 \u00e0 300<\/option><option value=\"301-500\">301 \u00e0 500<\/option><option value=\"501-1000\">501 \u00e0 1\u00a0000<\/option><option value=\">1000\">Plus de 1\u00a0000<\/option><option value=\"No Contact Center\">Pas un centre de contact<\/option><option value=\"Don't Know\">Ne sait pas<\/option>\n        <\/select>\n        <label for=\"fe225\">Nombre de postes agents<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">Oui. Me tenir inform\u00e9 par e-mail ou par t\u00e9l\u00e9phone des informations relatives \u00e0 Genesys.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">Je souhaite \u00eatre contact\u00e9 par un expert CX<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"OFF\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"S'inscrire maintenant !\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"S'inscrire maintenant !\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>En fournissant vos informations, vous acceptez notre <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">politique de confidentialit\u00e9<\/a><\/span><\/div><\/div><\/form><\/div>[vc_row_inner][vc_column_inner][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">Les intervenants<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbtop\u00a0\u00bb el_class=\u00a0\u00bbspeaker_list\u00a0\u00bb][vc_column_inner width=\u00a0\u00bb1\/2&Prime;][vc_single_image image=\u00a0\u00bb349341&Prime; img_size=\u00a0\u00bbfull\u00a0\u00bb][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Juan Munoz<\/strong><br \/>\nSolution Manager<br \/>\nCentres de contacts et relation client<br \/>\nNXO<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/2&Prime;][vc_single_image image=\u00a0\u00bb349425&Prime; img_size=\u00a0\u00bbfull\u00a0\u00bb][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Olivier Cosme<\/strong><br \/>\nAccount Director, Channel<br \/>\nGENESYS<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row][vc_column width=\u00a0\u00bb2\/3&Prime;][vc_column_text]Relation client &amp; Innovation[\/vc_column_text][vc_column_text] Comment am\u00e9liorer la productivit\u00e9 et le ROI des services clients ? [\/vc_column_text][vc_column_text]Intervention r\u00e9alis\u00e9e en partenariat avec :[\/vc_column_text][vc_single_image image=\u00a0\u00bb349346&Prime;][vc_row_inner][vc_column_inner][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text]L\u2019apparition de nouvelles applications cloud ainsi que l\u2019\u00e9volution permanente de nos usages digitaux contraignent les services clients et l&rsquo;organisation des centres de contact \u00e0 s\u2019\u00e9quiper d\u2019une multitude d\u2019outils qui viennent s\u2019accumuler sur les [&hellip;]<\/p>\n","protected":false},"author":565,"featured_media":331598,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-349339","webinars","type-webinars","status-publish","has-post-thumbnail","hentry"],"acf":{"w_sdate":"11\/24\/2020 11:00 am","w_edate":"03\/24\/2020 12:00 am","w_scope":"single","w_single_timezone":"Mardi 24 novembre 2020 de 11H00 \u00e0 12H00","item_nav_hide":"no","utm_pass":false,"disable_chat":false,"asset_expiration":"","meta_title":"","meta_description":"Webinaire GENESYS r\u00e9alis\u00e9 en partenariat avec la soci\u00e9t\u00e9 int\u00e9grateur certifi\u00e9 NXO : Comment am\u00e9liorer la productivit\u00e9 et le ROI des services clients ? Depuis la crise sanitaire, les entreprises veulent trouver le meilleur \u00e9quilibre entre qualit\u00e9 de l\u2019exp\u00e9rience client et rentabilit\u00e9 de leur centres de contact. 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