{"id":314650,"date":"2020-05-15T11:59:33","date_gmt":"2020-05-15T18:59:33","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=314650"},"modified":"2020-06-01T14:18:45","modified_gmt":"2020-06-01T21:18:45","slug":"relation-client-comment-rendre-un-bot-intelligent","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/fr-fr\/webinars\/relation-client-comment-rendre-un-bot-intelligent","title":{"rendered":"Relation client : Comment rendre un bot intelligent ?"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section css=\u00a0\u00bb.vc_custom_1591046298319{margin-bottom: 0px !important;}\u00a0\u00bb][vc_row][vc_column width=\u00a0\u00bb2\/3&Prime;][vc_column_text]<\/p>\n<h1>Relation client : Comment rendre un bot intelligent ?<\/h1>\n<p>[\/vc_column_text]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span>[vc_row_inner][vc_column_inner][\/vc_column_inner][\/vc_row_inner]<div class=\"wpb_text_column wpb_content_element webinar_single_time\"><div class=\"wpb_wrapper\"><p>On-Demand Webinar<\/p><\/div><\/div>[vc_row_inner][vc_column_inner][vc_column_text]L\u2019exp\u00e9rimentation des bots par les entreprises a fortement augment\u00e9 en 2020. Utilis\u00e9s tout d\u2019abord sous leurs formes basiques pour r\u00e9pondre aux questions les plus fr\u00e9quemment pos\u00e9es, ils aident aussi \u00e0 la pr\u00e9qualification.<\/p>\n<p>Mais au-del\u00e0 de ces premiers services rendus, les directions des services clients attendent un champ d\u2019actions plus important pour contribuer au recentrage des conseillers vers des demandes \u00e0 forte valeur ajout\u00e9e.<\/p>\n<ul>\n<li><strong>Quel est le vrai panorama de la maturit\u00e9 des bots en 2020 ?<\/strong><\/li>\n<li><strong>Comment utiliser l\u2019IA pour rendre un bot intelligent\u00a0?<\/strong><\/li>\n<li><strong>Que faut-il consid\u00e9rer pour int\u00e9grer un bot au processus m\u00e9tier d\u2019un centre de contact\u00a0?<\/strong><\/li>\n<\/ul>\n<p>Au sein de ce webinaire anim\u00e9 avec Google, vous d\u00e9couvrirez comment les plateformes omnicanales de Genesys, associ\u00e9es aux technologies d&rsquo;intelligence artificielle et aux solutions de langage naturel contribuent \u00e0 limiter les situations de frustration et le sentiment d\u2019\u00e9checs des clients au sein de leurs parcours d\u2019achat.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=\u00a0\u00bb1\/3&Prime;]<div class=\"eloq_form elq-container gmkto_form_type_hot gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init webinarform yesknown yesprefill yespp strict-check\"  ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Heureux de vous revoir,<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Ce n\u2019est pas vous ?<\/a><\/p><\/div><input value=\"MasterLeadIntakeForm\" 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Markets<\/option><option value=\"Communications\">Communications<\/option><option value=\"Consumer Products\">Consumer Products<\/option><option value=\"Defense & Intelligence\">Defense & Intelligence<\/option><option value=\"Education & Non-Profit\">Education & Non-Profit<\/option><option value=\"Energy & Utilities\">\u00c9nergie et services publics<\/option><option value=\"Entertainment\">Divertissement<\/option><option value=\"Government\">Service public<\/option><option value=\"Insurance\">Assurance<\/option><option value=\"Life Sciences\">Life Sciences<\/option><option value=\"Logistics\">Logistics<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Providers<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">Technologies<\/option><option value=\"Travel & Hospitality\">Travel & Hospitality<\/option><option value=\"Retail Banking\">Retail Banking<\/option><option value=\"Other\">Autre<\/option>\n        <\/select>\n        <label for=\"fe221\">Industrie<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">Recherches pr\u00e9liminaires<\/option><option value=\"Gathering business requirements\">\u00c9tablissement d\u2019un cahier des charges<\/option><option value=\"Comparing solutions\">Comparaison de solutions<\/option><option value=\"Ready for a conversation\">Pr\u00eat \u00e0 engager une discussion<\/option>\n        <\/select>\n        <label for=\"fe222\">Domaine d\u2019int\u00e9r\u00eat<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1 \u00e0 20<\/option><option value=\"21-50\">21 \u00e0 50<\/option><option value=\"51-100\">51 \u00e0 100<\/option><option value=\"101-300\">101 \u00e0 300<\/option><option value=\"301-500\">301 \u00e0 500<\/option><option value=\"501-1000\">501 \u00e0 1\u00a0000<\/option><option value=\">1000\">Plus de 1\u00a0000<\/option><option value=\"No Contact Center\">Pas un centre de contact<\/option><option value=\"Don't Know\">Ne sait pas<\/option>\n        <\/select>\n        <label for=\"fe225\">Nombre de postes agents<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">Oui. Me tenir inform\u00e9 par e-mail ou par t\u00e9l\u00e9phone des informations relatives \u00e0 Genesys.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">Je souhaite \u00eatre contact\u00e9 par un expert CX<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"OFF\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"S'inscrire\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"S'inscrire\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>En fournissant vos informations, vous acceptez notre <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">politique de confidentialit\u00e9<\/a><\/span><\/div><\/div><\/form><\/div>[vc_row_inner][vc_column_inner][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">Les intervenants<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbtop\u00a0\u00bb el_class=\u00a0\u00bbspeaker_list\u00a0\u00bb][vc_column_inner width=\u00a0\u00bb1\/2&Prime;][vc_single_image image=\u00a0\u00bb126655&Prime; img_size=\u00a0\u00bbfull\u00a0\u00bb][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Boubacar Diallo<\/strong><br \/>\nSenior Solution Consultant<br \/>\nGenesys<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/2&Prime;][vc_single_image image=\u00a0\u00bb314661&Prime; img_size=\u00a0\u00bbfull\u00a0\u00bb][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Dominique Pfeffer<br \/>\n<\/strong>Cloud Technology Partners Lead &#8211; Contact Center AI<br \/>\nGoogle Cloud<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_single_image image=\u00a0\u00bb317421&Prime;][vc_column_text]Google Cloud fournit aux organisations une infrastructure, une plate-forme et des solutions m\u00e9tiers de pointe.\u00a0 Nous proposons des solutions de cloud computing con\u00e7ues pour les entreprises qui s\u2019appuient sur les\u00a0 technologies innovantes de Google, et les aident \u00e0 gagner en efficacit\u00e9 op\u00e9rationnelle et \u00e0 s&rsquo;adapter \u00e0 l\u2019\u00e9volution des besoins, leur offrant ainsi des bases solides pour leur avenir. Dans plus de 150 pays, des organisations font de Google Cloud leur partenaire de confiance pour r\u00e9soudre leurs probl\u00e8mes les plus critiques[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section css=\u00a0\u00bb.vc_custom_1591046298319{margin-bottom: 0px !important;}\u00a0\u00bb][vc_row][vc_column width=\u00a0\u00bb2\/3&Prime;][vc_column_text] Relation client : Comment rendre un bot intelligent ? [\/vc_column_text][vc_row_inner][vc_column_inner][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text]L\u2019exp\u00e9rimentation des bots par les entreprises a fortement augment\u00e9 en 2020. Utilis\u00e9s tout d\u2019abord sous leurs formes basiques pour r\u00e9pondre aux questions les plus fr\u00e9quemment pos\u00e9es, ils aident aussi \u00e0 la pr\u00e9qualification. Mais au-del\u00e0 de ces premiers services rendus, les directions [&hellip;]<\/p>\n","protected":false},"author":565,"featured_media":238169,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-314650","webinars","type-webinars","status-publish","has-post-thumbnail","hentry"],"acf":{"w_sdate":"06\/11\/2020 11:00 am","w_edate":"06\/11\/2020 12:00 am","w_scope":"single","w_single_timezone":"Jeudi 11 juin 2020 \u00e0 11H00","item_nav_hide":"no","utm_pass":false,"disable_chat":false,"no_index":false,"no_follow":false,"meta_title":"Relation client : Comment rendre un bot intelligent ?","meta_description":"L'usage des bots pour les FAQ et le SAV s'\u00e9largit \u00e0 d'autres fonctions au sein des centres de contacts...Comment les utiliser \u00e0 bon escient pour qu'ils contribuent intelligemment aux processus m\u00e9tier, \u00e0 la satisfaction d'un client au sein d'un parcours d'achat. Retrouvez lors de ce webinaire, le panorama des bots et les astuces d'int\u00e9gration.","w_tycontent":"<p style=\"text-align: center;\">Bonjour,<\/p>\n<p style=\"text-align: center;\">Toute l&rsquo;\u00e9quipe de Genesys vous remercie pour votre inscription.<br \/>\nVous allez recevoir d&rsquo;ici peu un mail automatique en provenance de notre plateforme ON24 qui vous donnera le lien d&rsquo;acc\u00e8s \u00e0 la prochaine session du 11 juin.<\/p>\n<p style=\"text-align: center;\">En attendant de vous retrouver, nous vous souhaitons une excellente journ\u00e9e.<\/p>\n","resource_next_steps":[{"ID":217593,"post_author":"565","post_date":"2020-01-14 12:38:41","post_date_gmt":"2020-01-14 20:38:41","post_content":"[vc_section][vc_row][vc_column width=\"2\/3\"][vc_column_text][\/vc_column_text][vc_column_text]\r\n<h1>Centre de contact : Mixer au mieux l'intelligence artificielle et humaine<\/h1>\r\n[\/vc_column_text][vc_column_text]\r\n<h2>Pour g\u00e9rer des situations fortes en \u00e9motion<\/h2>\r\n[\/vc_column_text][vc_column_text][\/vc_column_text][cutoff co_thick=\"2px\"][vc_row_inner][vc_column_inner][webinarschedule][\/vc_column_inner][\/vc_row_inner][webinarschedulesingle][vc_row_inner][vc_column_inner][vc_column_text]<strong>Comment passer le relai entre l'IA et l'humain pour g\u00e9n\u00e9rer une exp\u00e9rience client diff\u00e9renci\u00e9e?\r\n<\/strong>\r\n\r\nNos \u00e9motions guident nos actions et nos relations avec les autres.\r\nAvec la robotisation des taches, l\u2019humain est apparu au second plan des processus de gestion d\u2019un centre de contact.\r\nAujourd\u2019hui, les directions des services clients souhaitent trouver le bon \u00e9quilibre entre les actions humaines et celles relevant de la puissance des technologies.\r\n\r\nAu sein de ce webinaire, nous aborderons comment il est possible d\u2019utiliser \u00e0 bon escient l\u2019intelligence artificielle au service des agents.\r\n<ul>\r\n \t<li>Comment identifier simplement un client \u00e0 toutes les \u00e9tapes de son parcours ?<\/li>\r\n \t<li>Comment traiter tout type d\u2019interaction de mani\u00e8re homog\u00e8ne ?<\/li>\r\n \t<li>Sur quelles donn\u00e9es s\u2019appuyer pour faciliter la personnalisation d\u2019un \u00e9change?<\/li>\r\n<\/ul>\r\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=\"1\/3\"][mktoform form_type=\"hot\" cms_hold=\"RG\" cid_id=\"7011T000001kp6sQAA\"][vc_row_inner][vc_column_inner][vc_column_text]\r\n<h3 style=\"text-align: center;\">Les intervenants<\/h3>\r\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=\"yes\" content_placement=\"top\" el_class=\"speaker_list\"][vc_column_inner width=\"1\/2\"][vc_single_image image=\"217594\" img_size=\"full\"][vc_column_text]\r\n<p style=\"text-align: center;\"><strong>Aur\u00e9lien Lagier<\/strong>\r\nSenior Solution Consultant\r\nGenesys<\/p>\r\n[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\"1\/2\"][vc_single_image image=\"307985\" img_size=\"full\"][vc_column_text]\r\n<p style=\"text-align: center;\"><strong>V\u00e9ronique Dupr\u00e9<\/strong>\r\nDirectrice Marketing\r\nGenesys<\/p>\r\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section]","post_title":"27 f\u00e9vrier 2020 Webinaire relation client : comment mixer intelligence artificielle & humaine ?","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"webinaire-mixer-intelligence-artificielle-humaine","to_ping":"","pinged":"","post_modified":"2020-01-14 11:43:46","post_modified_gmt":"2020-01-14 19:43:46","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=217593","menu_order":0,"post_type":"webinars","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":145582,"post_author":"565","post_date":"2019-05-12 07:46:55","post_date_gmt":"2019-05-12 14:46:55","post_content":"[vc_section][vc_row][vc_column width=\"2\/3\"][vc_column_text]<strong>Bots, Intelligence artificielle :<\/strong>[\/vc_column_text][vc_column_text]\r\n<h2><strong class=\"text-orange\">Solutions innovantes pour la relation client<\/strong><\/h2>\r\n[\/vc_column_text][cutoff co_thick=\"2px\"][webinarschedulesingle][vc_row_inner][vc_column_inner][vc_column_text]Dans un contexte o\u00f9 les usages se sont fortement digitalis\u00e9s et les moyens d'int\u00e9raction avec ses clients se sont multipli\u00e9s, les technologies de type assistants conversationnels (Chatbots, Voicebots), aliment\u00e9es par l'intelligence artificielle,\u00a0 jouent un r\u00f4le essentiel dans l'efficacit\u00e9 d'un dispositif de gestion de la relation client.\r\n\r\nSes solutions contribuent largement \u00e0 cr\u00e9er des relations de proximit\u00e9 en appliquant des m\u00e9thodes personnalis\u00e9es de r\u00e9ponses, de suivi et contribuent \u00e0 l'anticipation des demandes. D\u00e9couvrez lors de ce webinaire comment Genesys utilise le pouvoir de l\u2019intelligence artificielle (IA) et des bots pour offrir une exp\u00e9rience qualitative omnicanale, \u00e0 toutes les \u00e9tapes d'un parcours clients.\r\n\r\nAu sein de cette session, nous traiterons des questions suivantes :\r\n<ul>\r\n \t<li><em>Quels sont les avantages de l'intelligence artificielle et des bots pour am\u00e9liorer le traitement des interactions au sein de votre centre de contacts?<\/em><\/li>\r\n \t<li><em>Quels choix technologiques retenir pour le d\u00e9ploiement d\u2019un assistant automatis\u00e9\u00a0?<\/em><\/li>\r\n \t<li><em>Quelles sont les pr\u00e9requis \u00e0 mettre en oeuvre pour cr\u00e9er une exp\u00e9rience client fluide et homog\u00e8ne ?<\/em><\/li>\r\n<\/ul>\r\n<h3 style=\"text-align: center;\">Les intervenants<\/h3>\r\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=\"yes\" content_placement=\"top\" el_class=\"speaker_list\"][vc_column_inner width=\"1\/3\"][vc_single_image image=\"145585\" img_size=\"full\"][vc_column_text]\r\n<p style=\"text-align: center;\"><strong>Micka\u00ebl Lefebvre\r\n<\/strong>Channel Sales EMEA Director on Genesys Cloud\r\nGenesys<\/p>\r\n[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\"1\/3\"][vc_single_image image=\"145586\" img_size=\"full\"][vc_column_text]\r\n<p style=\"text-align: center;\"><strong>Gilles Talbot<\/strong>\r\nSenior Solutions Consultant EMEA\r\nGenesys<\/p>\r\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=\"1\/3\"][mktoform form_type=\"hot\" cta_header=\"S'inscrire au webinaire\" cta_button=\"Enregistrer\" cms_hold=\"RG\" cid_id=\"7010d000001GYUM\" landing_id=\"69049\"][\/vc_column][\/vc_row][\/vc_section]","post_title":"Bienvenue sur la page webinaire Genesys : Bots et intelligence artificielle","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"bienvenue-sur-la-page-webinaire-genesys-bots-intelligence-artificielle","to_ping":"","pinged":"","post_modified":"2020-11-18 03:40:37","post_modified_gmt":"2020-11-18 11:40:37","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=145582","menu_order":0,"post_type":"webinars","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":227209,"post_author":"45","post_date":"2020-02-03 04:07:26","post_date_gmt":"2020-02-03 12:07:26","post_content":"[vc_section][vc_row][vc_column width=\"2\/3\"][vc_column_text]\r\n<p class=\"pre_h1\">Demo Webinar<\/p>\r\n[\/vc_column_text][vc_column_text]\r\n<h1>Build a Bot Series: Construisez un bot avec la plateforme Genesys Cloud et Amazon Lex<\/h1>\r\n[\/vc_column_text][vc_column_text][\/vc_column_text][cutoff co_thick=\"2px\"][vc_row_inner][vc_column_inner][vc_column_text]Apprenez \u00e0 cr\u00e9er votre propre bot dans le deuxi\u00e8me volet de la s\u00e9rie Genesys Build a bot. La plate-forme GenesysTM Cloud TM a \u00e9t\u00e9 l'une des premi\u00e8res solutions de centre de contact \u00e0 fournir une int\u00e9gration directe d'Amazon Lex, vous offrant un outil puissant et simple pour cr\u00e9er une exp\u00e9rience client qui est la meilleure technologie RVI disponible sur le march\u00e9. Tirez parti des services AWS les plus r\u00e9cents et les plus performants avec un leader du centre de contact cloud pour transformer votre exp\u00e9rience client.\r\n\r\n\"Hey, Alexa, inscris-moi \u00e0 ce webinaire.\"\r\n\r\nPrenez place au premier rang pour savoir comment cette int\u00e9gration du centre de contact am\u00e9liorera votre infrastructure informatique. Apprenez \u00e0 appliquer pratiquement Amazon Lex et l'apprentissage automatique pour remplacer votre ancien SVI et surmonter les probl\u00e8mes courants de SVI.\r\n\r\n&nbsp;\r\n\r\nRegardez le webinaire pour en savoir plus sur:\r\n<ul>\r\n \t<li>Amazon Lex et la plateforme Genesys Cloud\r\n<ul>\r\n \t<li>Que signifie l'int\u00e9gration pour l'exp\u00e9rience client?<\/li>\r\n \t<li>Quels sont les principes fondamentaux d'Amazon Lex?<\/li>\r\n \t<li>Que signifie la premi\u00e8re mise sur le march\u00e9 pour Genesys?<\/li>\r\n \t<li>Qu'est-ce que la configuration implique?<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n&nbsp;\r\n<ul>\r\n \t<li>Applications :\r\n<ul>\r\n \t<li>Comprendre comment l'appliquer pratiquement \u00e0 votre infrastructure<\/li>\r\n \t<li>Obtenez une d\u00e9mo pour la construire vous-m\u00eame<\/li>\r\n \t<li>Voir un cas d'utilisation pour un d\u00e9ploiement et des r\u00e9sultats de centre de contact communs<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][webinarschedule][\/vc_column_inner][\/vc_row_inner][cutoff co_thick=\"2px\"][vc_row_inner][vc_column_inner][vc_column_text]\r\n<h3 style=\"text-align: center;\">Les intervenants<\/h3>\r\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=\"yes\" content_placement=\"top\" el_class=\"speaker_list\"][vc_column_inner width=\"1\/2\"][vc_single_image image=\"16028\" img_size=\"full\"][vc_column_text]\r\n<p style=\"text-align: center;\"><strong>Jack Nichols<\/strong>\r\nDirector, Product Management<\/p>\r\n<p style=\"text-align: center;\">Genesys<\/p>\r\n[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\"1\/2\"][vc_single_image image=\"81361\" img_size=\"full\"][vc_column_text]\r\n<p style=\"text-align: center;\"><strong>Harshal Pimpalkhute<\/strong>\r\nSr. Product Manager<\/p>\r\n<p style=\"text-align: center;\">Amazon Web Services<\/p>\r\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=\"1\/3\"][mktoform cta_header=\"REGARDEZ L'ENREGISTREMENT\" cta_button=\"Regarder\" cms_hold=\"RG\" landing_id=\"65283\" cid_id=\"7010B000001SeKA\"][\/vc_column][\/vc_row][\/vc_section]","post_title":"Build a Bot Series: Construisez un bot avec la plateforme Genesys Cloud et Amazon Lex","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"build-a-bot-series-construisez-un-bot-avec-la-plateforme-genesys-purecloud-et-amazon-lex","to_ping":"","pinged":"","post_modified":"2020-11-16 01:15:07","post_modified_gmt":"2020-11-16 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