{"id":251820,"date":"2020-03-11T16:14:29","date_gmt":"2020-03-11T23:14:29","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=251820"},"modified":"2020-03-11T16:14:31","modified_gmt":"2020-03-11T23:14:31","slug":"comment-traiter-un-surcroit-dactivites-avec-les-outils-de-self-service","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/fr-fr\/webinars\/comment-traiter-un-surcroit-dactivites-avec-les-outils-de-self-service","title":{"rendered":"Comment traiter un surcro\u00eet d\u2019activit\u00e9s avec les outils de self-service ?"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column width=\u00a0\u00bb2\/3&Prime;][vc_column_text]<strong>Centre de contact\u00a0: Intelligence artificielle, bots<\/strong>[\/vc_column_text][vc_column_text]<\/p>\n<h1>Comment traiter un surcro\u00eet d\u2019activit\u00e9s avec les outils de self-service ?<\/h1>\n<p>[\/vc_column_text]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span>[vc_row_inner][vc_column_inner][\/vc_column_inner][\/vc_row_inner]<div class=\"wpb_text_column wpb_content_element webinar_single_time\"><div class=\"wpb_wrapper\"><p>On-Demand Webinar<\/p><\/div><\/div>[vc_row_inner][vc_column_inner][vc_column_text]L\u2019actualit\u00e9 du moment de notre pays le montre bien.<br \/>\nEn cas de crise ou de probl\u00e8me op\u00e9rationnel, les entreprises doivent s\u2019adapter aux comportements de leurs clients : multiplication des questions en ligne, hausse des ventes sur internet et des sollicitations, croissance de volumes d\u2019appels, augmentation des mails\u2026<\/p>\n<p>Le challenge est d\u2019assurer une productivit\u00e9 en continue aupr\u00e8s d\u2019\u00e9quipes qui se trouvent d\u00e9bord\u00e9es.<br \/>\nIl s\u2019agit \u00e9galement de garantir un service de qualit\u00e9 et personnalis\u00e9 selon le canal de contact utilis\u00e9.<\/p>\n<ul>\n<li>Comment agir en temps-r\u00e9el face \u00e0 de telles situations tout en maintenant un service fluide, transparent pour vos clients\u00a0?<\/li>\n<li>Comment limiter le stress de vos collaborateurs du centre de contacts\u00a0?<\/li>\n<\/ul>\n<p>La mise en place de t\u00e2ches automatis\u00e9es via l&rsquo;intelligence artificielle, les outils de self-service ou les bots vont vous permettent de trouver un juste \u00e9quilibre dans la r\u00e9partition des charges.<\/p>\n<p>Nous vous proposons durant ce webinaire de vous montrer comment proc\u00e9der et capitaliser sur l\u2019intelligence artificielle et les agents conversationnels pour gagner en confort de travail.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=\u00a0\u00bb1\/3&Prime;]<div class=\"eloq_form elq-container gmkto_form_type_hot gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"5\" onsubmit=\"return 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Me tenir inform\u00e9 par e-mail ou par t\u00e9l\u00e9phone des informations relatives \u00e0 Genesys.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">Je souhaite \u00eatre contact\u00e9 par un expert CX<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"OFF\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"S'inscrire\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"S'inscrire\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>En fournissant vos informations, vous acceptez notre <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">politique de confidentialit\u00e9<\/a><\/span><\/div><\/div><\/form><\/div>[vc_row_inner][vc_column_inner][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">Rencontrez les intervenants<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbtop\u00a0\u00bb el_class=\u00a0\u00bbspeaker_list\u00a0\u00bb][vc_column_inner width=\u00a0\u00bb1\/2&Prime;][vc_single_image image=\u00a0\u00bb307959&Prime; img_size=\u00a0\u00bbfull\u00a0\u00bb][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Cristina Barlier<\/strong><br \/>\nSenior Solution Consultant<br \/>\nGenesys<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/2&Prime;][vc_single_image image=\u00a0\u00bb248964&Prime; img_size=\u00a0\u00bbfull\u00a0\u00bb][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>V\u00e9ronique Dupr\u00e9<\/strong><br \/>\nDirectrice marketing<br \/>\nGenesys<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row][vc_column width=\u00a0\u00bb2\/3&Prime;][vc_column_text]Centre de contact\u00a0: Intelligence artificielle, bots[\/vc_column_text][vc_column_text] [\/vc_column_text][vc_row_inner][vc_column_inner][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text]L\u2019actualit\u00e9 du moment de notre pays le montre bien. En cas de crise ou de probl\u00e8me op\u00e9rationnel, les entreprises doivent s\u2019adapter aux comportements de leurs clients : multiplication des questions en ligne, hausse des ventes sur internet et des sollicitations, croissance de volumes d\u2019appels, augmentation des mails\u2026 Le [&hellip;]<\/p>\n","protected":false},"author":565,"featured_media":0,"template":"","tax_priority":[54],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[16202,16257],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-251820","webinars","type-webinars","status-publish","hentry","tax_priority-54","tax_capability_sitewide-ai-and-automation-fr-fr","tax_capability_sitewide-digital-fr-fr"],"acf":{"w_sdate":"04\/02\/2020 11:00 am","w_edate":"04\/02\/2020 12:00 am","w_scope":"single","w_single_timezone":"Le jeudi 2 avril \u00e0 11H00","item_nav_hide":"no","utm_pass":false,"disable_chat":false,"w_tycontent":"<p style=\"text-align: center;\">Bonjour,<\/p>\n<p style=\"text-align: center;\">Nous vous remer\u00e7ions pour votre inscription, dont nous tenons compte.<\/p>\n<p style=\"text-align: center;\">Vous allez recevoir d&rsquo;ici peu un mail automatique en provenance de notre plateforme ON24 qui vous donnera le lien d&rsquo;acc\u00e8s \u00e0 utiliser le jour du w\u00e9binaire.<\/p>\n<p style=\"text-align: center;\">Nous vous souhaitons une excellente journ\u00e9e.<\/p>\n<p style=\"text-align: center;\">A tr\u00e8s bient\u00f4t<\/p>\n<p>&nbsp;<\/p>\n","resource_next_steps":"","meta_description":"Webinaire le 2 avril 2020 \u00e0 11H00 : En cas de crise ou de probl\u00e8me op\u00e9rationnel, les entreprises doivent s\u2019adapter. 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