{"id":241833,"date":"2020-02-28T09:10:12","date_gmt":"2020-02-28T17:10:12","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=241833"},"modified":"2020-03-11T11:28:03","modified_gmt":"2020-03-11T18:28:03","slug":"integration-des-reseaux-sociaux-et-du-messaging-conversationnel-dans-une-relation-client","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/fr-fr\/webinars\/integration-des-reseaux-sociaux-et-du-messaging-conversationnel-dans-une-relation-client","title":{"rendered":"9 avril : Int\u00e9gration des r\u00e9seaux sociaux et du messaging conversationnel dans une relation client"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column width=\u00a0\u00bb2\/3&Prime;][vc_column_text]<\/p>\n<p class=\"pre_h1\">Webinaire : SPECIAL DIGITAL<\/p>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<h1>Int\u00e9gration des r\u00e9seaux sociaux et du messaging conversationnel dans une relation client<\/h1>\n<p>[\/vc_column_text][vc_column_text][\/vc_column_text]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span>[vc_row_inner][vc_column_inner][\/vc_column_inner][\/vc_row_inner]<div class=\"wpb_text_column wpb_content_element webinar_single_time\"><div class=\"wpb_wrapper\"><p>On-Demand Webinar<\/p><\/div><\/div>[vc_row_inner][vc_column_inner][vc_column_text]Les r\u00e9seaux sociaux et les solutions de Messaging sont devenus des outils de gestion de la relation client \u00e0 part enti\u00e8re. Toutes les questions, r\u00e9clamations ou autres types de demandes publi\u00e9es sur ces canaux se transforment en vraie occasion d\u2019\u00e9changes.<br \/>\nGr\u00e2ce une utilisation coh\u00e9rente et fluide de ses moyens de communication digitaux au sein des <strong>Centres de Services<\/strong>, l\u2019exp\u00e9rience client s\u2019enrichie.<\/p>\n<p>D\u00e9couvrez au sein de ce webinaire les meilleures strat\u00e9gies \u00e0 adopter et les possibilit\u00e9s de d\u00e9ploiement dans un centre de contacts.<\/p>\n<p>Questions trait\u00e9es\u00a0:<\/p>\n<ul>\n<li>Pourquoi int\u00e9grer ces nouveaux canaux de communication\u00a0?<\/li>\n<li>Lesquels sont les plus efficaces\u00a0?<\/li>\n<li>Comment trouver la bonne fa\u00e7on de communiquer avec le bon message\u00a0?<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=\u00a0\u00bb1\/3&Prime;]<div class=\"eloq_form elq-container gmkto_form_type_hot gmkto_format_vertical\"><form 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name=\"title\" id=\"fe220\" value=\"\" placeholder=\"Intitul\u00e9 du poste\">\n        <label for=\"fe220\">Intitul\u00e9 du poste<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">Banque<\/option><option value=\"Business Services\">Services commerciaux<\/option><option value=\"Capital Markets\">Capital Markets<\/option><option value=\"Communications\">Communications<\/option><option value=\"Consumer Products\">Consumer Products<\/option><option value=\"Defense & Intelligence\">Defense & Intelligence<\/option><option value=\"Education & Non-Profit\">Education & Non-Profit<\/option><option value=\"Energy & Utilities\">\u00c9nergie et services publics<\/option><option 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value=\"101-300\">101 \u00e0 300<\/option><option value=\"301-500\">301 \u00e0 500<\/option><option value=\"501-1000\">501 \u00e0 1\u00a0000<\/option><option value=\">1000\">Plus de 1\u00a0000<\/option><option value=\"No Contact Center\">Pas un centre de contact<\/option><option value=\"Don't Know\">Ne sait pas<\/option>\n        <\/select>\n        <label for=\"fe225\">Nombre de postes agents<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">Oui. Me tenir inform\u00e9 par e-mail ou par t\u00e9l\u00e9phone des informations relatives \u00e0 Genesys.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">Je souhaite \u00eatre contact\u00e9 par un expert CX<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"OFF\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"S'inscrire\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"S'inscrire\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>En fournissant vos informations, vous acceptez notre <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">politique de confidentialit\u00e9<\/a><\/span><\/div><\/div><\/form><\/div>[vc_row_inner][vc_column_inner][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">Les intervenants<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbtop\u00a0\u00bb el_class=\u00a0\u00bbspeaker_list\u00a0\u00bb][vc_column_inner width=\u00a0\u00bb1\/2&Prime;][vc_single_image image=\u00a0\u00bb307959&Prime; img_size=\u00a0\u00bbfull\u00a0\u00bb][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Cristina Barlier<br \/>\n<\/strong>Senior Solution Consultant<br \/>\nGenesys<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/2&Prime;][vc_single_image image=\u00a0\u00bb307985&Prime; img_size=\u00a0\u00bbfull\u00a0\u00bb][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>V\u00e9ronique Dupr\u00e9<\/strong><br \/>\nDirectrice Marketing<br \/>\nGenesys<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row][vc_column width=\u00a0\u00bb2\/3&Prime;][vc_column_text] Webinaire : SPECIAL DIGITAL [\/vc_column_text][vc_column_text] Int\u00e9gration des r\u00e9seaux sociaux et du messaging conversationnel dans une relation client [\/vc_column_text][vc_column_text][\/vc_column_text][vc_row_inner][vc_column_inner][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text]Les r\u00e9seaux sociaux et les solutions de Messaging sont devenus des outils de gestion de la relation client \u00e0 part enti\u00e8re. Toutes les questions, r\u00e9clamations ou autres types de demandes publi\u00e9es sur ces canaux se transforment [&hellip;]<\/p>\n","protected":false},"author":565,"featured_media":242901,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-241833","webinars","type-webinars","status-publish","has-post-thumbnail","hentry","webinar_type-best-practice"],"acf":{"w_sdate":"04\/09\/2020 11:00 am","w_edate":"04\/09\/2020 12:00 am","w_scope":"single","w_single_timezone":"Jeudi 9 avril, 11H00","item_nav_hide":"no","utm_pass":false,"disable_chat":false,"w_tycontent":"<p style=\"text-align: center;\">Bonjour,<br \/>\nNous vous informons que nous avons bien enregistr\u00e9 votre inscription.<\/p>\n<p style=\"text-align: center;\">Vous allez recevoir d&rsquo;ici peu un mail automatis\u00e9 de la part de notre plateforme qui vous pr\u00e9sentera le lien d&rsquo;acc\u00e8s.<\/p>\n<p style=\"text-align: center;\">Ce lien sera \u00e0 conserver pour acc\u00e9der 15 mn avant la s\u00e9ance du webinaire.<\/p>\n<p style=\"text-align: center;\">Toute l&rsquo;\u00e9quipe de GENESYS vous souhaite une excellente journ\u00e9e<\/p>\n<p style=\"text-align: center;\">A tr\u00e8s bient\u00f4t<\/p>\n<p style=\"text-align: center;\">Bien cordialement<\/p>\n<p>&nbsp;<\/p>\n","resource_next_steps":"","meta_description":"Les r\u00e9seaux sociaux et les solutions de Messaging sont devenus des outils de gestion de la relation client \u00e0 part enti\u00e8re. 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