{"id":204295,"date":"2019-12-12T07:42:52","date_gmt":"2019-12-12T15:42:52","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=204295"},"modified":"2019-12-12T08:12:22","modified_gmt":"2019-12-12T16:12:22","slug":"innover-relation-client-3-bonnes-questions-a-se-poser-en-2020","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/fr-fr\/webinars\/innover-relation-client-3-bonnes-questions-a-se-poser-en-2020","title":{"rendered":"Innover dans la relation client : Les 3 bonnes questions \u00e0 se poser en 2020"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column width=\u00a0\u00bb2\/3&Prime;][vc_column_text]<\/p>\n<h1>Innover dans la relation client<\/h1>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<h2>Les 3 bonnes questions \u00e0 se poser en 2020<\/h2>\n<p>[\/vc_column_text][vc_column_text]Intelligence artificielle, Cloud, am\u00e9lioration de la performance[\/vc_column_text][vc_single_image image=\u00a0\u00bb204375&Prime;]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span>[vc_row_inner][vc_column_inner][\/vc_column_inner][\/vc_row_inner]<div class=\"wpb_text_column wpb_content_element webinar_single_time\"><div class=\"wpb_wrapper\"><p>On-Demand Webinar<\/p><\/div><\/div>[vc_row_inner][vc_column_inner][vc_column_text]Cette ann\u00e9e encore, les d\u00e9cideurs de la gestion de la relation client vont faire face \u00e0 des choix de plus en plus complexes pour proposer une exp\u00e9rience personnalis\u00e9e face \u00e0 des clients exigeants et multi-connect\u00e9s.<\/p>\n<p>Pour cela, ils devront se poser les bonnes questions. En mati\u00e8re d\u2019innovation tout d\u2019abord :<\/p>\n<ul>\n<li><strong>Que peut m\u2019apporter l\u2019Intelligence Artificielle aujourd\u2019hui ?<\/strong><\/li>\n<li><strong>Pourquoi devrais-je envisager une migration de mon centre de contact vers le cloud ?<\/strong><\/li>\n<\/ul>\n<p>Mais ses innovations ne doivent pas faire oublier le quotidien et le pilotage op\u00e9rationnel :<\/p>\n<ul>\n<li><strong>Comment piloter efficacement la performance de mon centre de contact dans un contexte omnicanal ?<\/strong><\/li>\n<\/ul>\n<p>Ce webinaire vous apportera un tour d\u2019horizon des nouveaut\u00e9s technologiques pour entreprendre les bons choix, savoir par quoi commencer et avec quels apports concrets. Cette intervention sera illustr\u00e9e de r\u00e9f\u00e9rences d\u2019entreprises qui ont r\u00e9ussi leur projet de transformation en 2019.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=\u00a0\u00bb1\/3&Prime;]<div class=\"eloq_form elq-container gmkto_form_type_hot gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init webinarform yesknown yesprefill yespp strict-check\"  ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Heureux de vous revoir,<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Ce n\u2019est pas vous ?<\/a><\/p><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" 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Me tenir inform\u00e9 par e-mail ou par t\u00e9l\u00e9phone des informations relatives \u00e0 Genesys.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">Je souhaite \u00eatre contact\u00e9 par un expert CX<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"OFF\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"S'inscrire maintenant\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"S'inscrire maintenant\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>En fournissant vos informations, vous acceptez notre <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">politique de confidentialit\u00e9<\/a><\/span><\/div><\/div><\/form><\/div>[vc_row_inner][vc_column_inner][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">Les intervenants<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbtop\u00a0\u00bb el_class=\u00a0\u00bbspeaker_list\u00a0\u00bb][vc_column_inner width=\u00a0\u00bb1\/2&Prime;][vc_single_image image=\u00a0\u00bb313575&Prime; img_size=\u00a0\u00bbfull\u00a0\u00bb][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Gilles Talbot<\/strong><br \/>\nSenior principal Business Consultant<br \/>\nGenesys<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/2&Prime;][vc_single_image image=\u00a0\u00bb307985&Prime; img_size=\u00a0\u00bbfull\u00a0\u00bb][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>V\u00e9ronique Dupr\u00e9<\/strong><br \/>\nSenior marketing manager<br \/>\nGenesys<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row][vc_column width=\u00a0\u00bb2\/3&Prime;][vc_column_text] Innover dans la relation client [\/vc_column_text][vc_column_text] Les 3 bonnes questions \u00e0 se poser en 2020 [\/vc_column_text][vc_column_text]Intelligence artificielle, Cloud, am\u00e9lioration de la performance[\/vc_column_text][vc_single_image image=\u00a0\u00bb204375&Prime;][vc_row_inner][vc_column_inner][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text]Cette ann\u00e9e encore, les d\u00e9cideurs de la gestion de la relation client vont faire face \u00e0 des choix de plus en plus complexes pour proposer une exp\u00e9rience personnalis\u00e9e face \u00e0 des [&hellip;]<\/p>\n","protected":false},"author":565,"featured_media":204672,"template":"","tax_priority":[54],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[16224,16257,16437],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[16925,16978,17016,17033,16957],"tax_segment":[],"class_list":["post-204295","webinars","type-webinars","status-publish","has-post-thumbnail","hentry","tax_priority-54","tax_capability_sitewide-analytics-and-reporting-fr-fr","tax_capability_sitewide-digital-fr-fr","tax_capability_sitewide-wem-fr-fr","tax_sector-financial-fr-fr","tax_sector-industrial-fr-fr","tax_sector-public-fr-fr","tax_sector-retail-fr-fr","tax_sector-healthcare-fr-fr"],"acf":{"w_sdate":"01\/09\/2020 11:00 am","w_edate":"01\/09\/2020 12:00 am","w_scope":"single","w_single_timezone":"Le Jeudi 9 janvier 2020 de 11h00 \u00e0 11h45","item_nav_hide":"no","utm_pass":false,"disable_chat":false,"w_tycontent":"<p style=\"text-align: center;\">Bonjour,<br \/>\nNous vous remer\u00e7ions d&rsquo;avoir effectu\u00e9 votre inscription, dont nous tenons compte.<br \/>\nVoici le lien d&rsquo;acc\u00e8s pour aller vers la plateforme WEBIKEO de diffusion de notre webinaire :<br \/>\nhttps:\/\/webikeo.fr\/webinar\/innover-dans-la-relation-client-les-3-bonnes-questions-a-se-poser-en-2020<\/p>\n<p style=\"text-align: center;\">Nous serons heureux de vous y retrouver le 9 janvier 2020.<br \/>\nExcellente journ\u00e9e<\/p>\n","resource_next_steps":"","meta_description":"Webinaire GENESYS le 9 janvier 2020 \u00e0 11h00. 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