{"id":17831,"date":"2018-08-10T10:36:13","date_gmt":"2018-08-10T17:36:13","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=17831"},"modified":"2018-08-10T10:36:13","modified_gmt":"2018-08-10T17:36:13","slug":"les-grandes-tendances-de-lexperience-client-en-2018-et-au-dela","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/fr-fr\/webinars\/les-grandes-tendances-de-lexperience-client-en-2018-et-au-dela","title":{"rendered":"Les Grandes Tendances de l\u2019Exp\u00e9rience Client en 2018 et au-del\u00e0"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column width=\u00a0\u00bb2\/3&Prime;][vc_column_text]<\/p>\n<p class=\"pre_h1\">Genesys Webinar<\/p>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<h1>Les Grandes Tendances de l\u2019Exp\u00e9rience Client en 2018 et au-del\u00e0<\/h1>\n<p>[\/vc_column_text]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span>[vc_row_inner][vc_column_inner][vc_column_text]En 2018 les enjeux et les outils de l\u2019engagement client continueront d\u2019\u00e9voluer rapidement. Bots, messageries instantan\u00e9es, r\u00e9alit\u00e9 augment\u00e9e, et machine learning sont aux portes du centre de contact.<\/p>\n<p>Dans ce contexte o\u00f9 de nouvelles technologies et de nouvelles tendances font leur apparition quasi quotidiennement, il est essentiel de distinguer ce qui est r\u00e9ellement important pour l\u2019engagement client et l\u2019engagement collaborateur, en allant au-del\u00e0 du simple effet de mode.<\/p>\n<p>Rejoignez-nous pour ce Webi-G du 15 f\u00e9vrier 2018 \u00e0 14H.<\/p>\n<p>Gilles Talbot, Senior Principal Business Consultant Genesys, partagera entre autres, des \u00e9tudes d\u2019analystes, des retours d\u2019exp\u00e9rience de nos clients et nos pr\u00e9dictions sur les technologies qui feront l\u2019engagement client et l\u2019engagement collaborateur de demain.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][\/vc_column_inner][\/vc_row_inner]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span>[vc_row_inner][vc_column_inner][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">Meet the Speakers<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbtop\u00a0\u00bb el_class=\u00a0\u00bbspeaker_list\u00a0\u00bb][vc_column_inner][vc_single_image image=\u00a0\u00bb313575&Prime; img_size=\u00a0\u00bbfull\u00a0\u00bb][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Gilles Talbot<\/strong><br \/>\nSr. Principal Business Consultant, Genesys<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=\u00a0\u00bb1\/3&Prime;]<div class=\"eloq_form elq-container gmkto_form_type_ gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init webinarform yesknown yesprefill yespp strict-check\"  ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Heureux de vous revoir,<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Ce n\u2019est pas vous ?<\/a><\/p><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7010B000001SOyJ\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"Attended On-Demand\"><input type=\"hidden\" 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1\u00a0000<\/option><option value=\"No Contact Center\">Pas un centre de contact<\/option><option value=\"Don't Know\">Ne sait pas<\/option>\n        <\/select>\n        <label for=\"fe225\">Nombre de postes agents<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">Oui. Me tenir inform\u00e9 par e-mail ou par t\u00e9l\u00e9phone des informations relatives \u00e0 Genesys.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">Je souhaite \u00eatre contact\u00e9 par un expert CX<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"OFF\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Inscrivez-vous!\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Inscrivez-vous!\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>En fournissant vos informations, vous acceptez notre <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">politique de confidentialit\u00e9<\/a><\/span><\/div><\/div><\/form><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row][vc_column width=\u00a0\u00bb2\/3&Prime;][vc_column_text] Genesys Webinar [\/vc_column_text][vc_column_text] [\/vc_column_text][vc_row_inner][vc_column_inner][vc_column_text]En 2018 les enjeux et les outils de l\u2019engagement client continueront d\u2019\u00e9voluer rapidement. Bots, messageries instantan\u00e9es, r\u00e9alit\u00e9 augment\u00e9e, et machine learning sont aux portes du centre de contact. Dans ce contexte o\u00f9 de nouvelles technologies et de nouvelles tendances font leur apparition quasi quotidiennement, il est essentiel de distinguer ce [&hellip;]<\/p>\n","protected":false},"author":13,"featured_media":0,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-17831","webinars","type-webinars","status-publish","hentry"],"acf":{"w_sdate":"02\/15\/2018 12:00 am","w_edate":"02\/16\/2018 12:00 am","w_scope":"single","w_tycontent":"<p>Merci pour votre inscription au Webi-G\u00a0\u00ab\u00a0Les Grandes Tendances de l\u2019Exp\u00e9rience Client en 2018 et au-del\u00e0\u00a0\u00bb du 15 f\u00e9vrier prochain \u00e0 14H.<\/p>\n<p>Vous recevrez un email de la plateforme ON24 quelques jours avant l\u2019\u00e9v\u00e9nement pour rappel des liens \u00e0 suivre.<\/p>\n","resource_next_steps":"","meta_description":"En 2018 les enjeux et les outils de l\u2019engagement client continueront d\u2019\u00e9voluer rapidement. 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