{"id":145582,"date":"2019-05-12T07:46:55","date_gmt":"2019-05-12T14:46:55","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=145582"},"modified":"2020-11-18T03:40:37","modified_gmt":"2020-11-18T11:40:37","slug":"bienvenue-sur-la-page-webinaire-genesys-bots-intelligence-artificielle","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/fr-fr\/webinars\/bienvenue-sur-la-page-webinaire-genesys-bots-intelligence-artificielle","title":{"rendered":"Bienvenue sur la page webinaire Genesys : Bots et intelligence artificielle"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column width=\u00a0\u00bb2\/3&Prime;][vc_column_text]<strong>Bots, Intelligence artificielle :<\/strong>[\/vc_column_text][vc_column_text]<\/p>\n<h2><strong class=\"text-orange\">Solutions innovantes pour la relation client<\/strong><\/h2>\n<p>[\/vc_column_text]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span><div class=\"wpb_text_column wpb_content_element webinar_single_time\"><div class=\"wpb_wrapper\"><p>On-Demand Webinar<\/p><\/div><\/div>[vc_row_inner][vc_column_inner][vc_column_text]Dans un contexte o\u00f9 les usages se sont fortement digitalis\u00e9s et les moyens d&rsquo;int\u00e9raction avec ses clients se sont multipli\u00e9s, les technologies de type assistants conversationnels (Chatbots, Voicebots), aliment\u00e9es par l&rsquo;intelligence artificielle,\u00a0 jouent un r\u00f4le essentiel dans l&rsquo;efficacit\u00e9 d&rsquo;un dispositif de gestion de la relation client.<\/p>\n<p>Ses solutions contribuent largement \u00e0 cr\u00e9er des relations de proximit\u00e9 en appliquant des m\u00e9thodes personnalis\u00e9es de r\u00e9ponses, de suivi et contribuent \u00e0 l&rsquo;anticipation des demandes. D\u00e9couvrez lors de ce webinaire comment Genesys utilise le pouvoir de l\u2019intelligence artificielle (IA) et des bots pour offrir une exp\u00e9rience qualitative omnicanale, \u00e0 toutes les \u00e9tapes d&rsquo;un parcours clients.<\/p>\n<p>Au sein de cette session, nous traiterons des questions suivantes :<\/p>\n<ul>\n<li><em>Quels sont les avantages de l&rsquo;intelligence artificielle et des bots pour am\u00e9liorer le traitement des interactions au sein de votre centre de contacts?<\/em><\/li>\n<li><em>Quels choix technologiques retenir pour le d\u00e9ploiement d\u2019un assistant automatis\u00e9\u00a0?<\/em><\/li>\n<li><em>Quelles sont les pr\u00e9requis \u00e0 mettre en oeuvre pour cr\u00e9er une exp\u00e9rience client fluide et homog\u00e8ne ?<\/em><\/li>\n<\/ul>\n<h3 style=\"text-align: center;\">Les intervenants<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbtop\u00a0\u00bb el_class=\u00a0\u00bbspeaker_list\u00a0\u00bb][vc_column_inner width=\u00a0\u00bb1\/3&Prime;][vc_single_image image=\u00a0\u00bb145585&Prime; img_size=\u00a0\u00bbfull\u00a0\u00bb][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Micka\u00ebl Lefebvre<br \/>\n<\/strong>Channel Sales EMEA Director on Genesys Cloud<br \/>\nGenesys<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/3&Prime;][vc_single_image image=\u00a0\u00bb145586&Prime; img_size=\u00a0\u00bbfull\u00a0\u00bb][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Gilles Talbot<\/strong><br \/>\nSenior Solutions Consultant EMEA<br \/>\nGenesys<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=\u00a0\u00bb1\/3&Prime;]<div class=\"eloq_form elq-container gmkto_form_type_hot gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" 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class=\"submit-button-style btn btn-primary \" value=\"Enregistrer\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>En fournissant vos informations, vous acceptez notre <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">politique de confidentialit\u00e9<\/a><\/span><\/div><\/div><\/form><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row][vc_column width=\u00a0\u00bb2\/3&Prime;][vc_column_text]Bots, Intelligence artificielle :[\/vc_column_text][vc_column_text] Solutions innovantes pour la relation client [\/vc_column_text][vc_row_inner][vc_column_inner][vc_column_text]Dans un contexte o\u00f9 les usages se sont fortement digitalis\u00e9s et les moyens d&rsquo;int\u00e9raction avec ses clients se sont multipli\u00e9s, les technologies de type assistants conversationnels (Chatbots, Voicebots), aliment\u00e9es par l&rsquo;intelligence artificielle,\u00a0 jouent un r\u00f4le essentiel dans l&rsquo;efficacit\u00e9 d&rsquo;un dispositif de gestion de la [&hellip;]<\/p>\n","protected":false},"author":565,"featured_media":141875,"template":"","tax_priority":[],"tax_contenttheme":[14892,14894,14897],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[16202,16224,16437],"tax_products_programs":[16482],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-145582","webinars","type-webinars","status-publish","has-post-thumbnail","hentry","tax_contenttheme-improve-customer-experience-fr-fr","tax_contenttheme-level-up-your-technology-fr-fr","tax_contenttheme-grow-your-business-fr-fr","tax_capability_sitewide-ai-and-automation-fr-fr","tax_capability_sitewide-analytics-and-reporting-fr-fr","tax_capability_sitewide-wem-fr-fr","tax_products_programs-genesys-ai-fr-fr"],"acf":{"w_sdate":"06\/25\/2019 11:00 am","w_edate":"06\/25\/2019 12:00 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