{"id":540331,"date":"2024-09-18T20:24:20","date_gmt":"2024-09-19T03:24:20","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=resources&#038;p=540331"},"modified":"2026-03-30T10:22:28","modified_gmt":"2026-03-30T17:22:28","slug":"customer-experience-in-the-age-of-ai","status":"publish","type":"resources","link":"https:\/\/www.genesys.com\/fr-fr\/resources\/customer-experience-in-the-age-of-ai","title":{"rendered":"L&rsquo;exp\u00e9rience client \u00e0 l&rsquo;\u00e8re de l&rsquo;IA"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section flair=\u00a0\u00bb%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb el_id=\u00a0\u00bbform\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1762461657578{background-image: url(https:\/\/www.genesys.com\/media\/section_background-ai-2-hidef.png?id=602259) !important;}\u00a0\u00bb][vc_row background_color=\u00a0\u00bbbgc-glass\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb el_class=\u00a0\u00bbform-card\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/2&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h1>L&#39;exp\u00e9rience client \u00e0 l&#39;\u00e8re de l&#39;IA<\/h1>\n<p>Dans l&#39;exp\u00e9rience client, l&#39;IA n&#39;est pas qu&#39;un effet de mode\u00a0: il s&#39;agit d&#39;un atout \u00e0 long terme. <br class=\"d-none d-xl-block\">D\u00e9couvrez comment faire de l&#39;IA un avantage comp\u00e9titif pour votre entreprise.[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb5\/12&Prime; offset=\u00a0\u00bbvc_col-sm-offset-1&Prime;]<div class=\"eloq_form elq-container gmkto_form_type_ gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init no-bg-form yesknown yesprefill yespp strict-check\"  ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Heureux de vous revoir,<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Ce n\u2019est pas vous ?<\/a><\/p><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7014X000003AfFaQAK\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/resources\/540331?thankyou=540331&page_type=resources&page_attr=Rapport\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/resources\/540331\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"resources\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"fr-fr\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/resources\/540331\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"540331\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"E-mail professionnel\" placeholder=\"E-mail professionnel\">\n        <label for=\"fe192\">E-mail professionnel<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"Pr\u00e9nom\">\n        <label for=\"fe190\">Pr\u00e9nom<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"Nom\">\n        <label for=\"fe191\">Nom<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">Cadre sup\u00e9rieur<\/option><option value=\"VP\">VP<\/option><option value=\"Director\">Directeur<\/option><option value=\"Manager\">Manager<\/option><option value=\"Principal\">Principal<\/option><option value=\"Engineer \/ Architect\">Ing\u00e9nieur\/Architecte<\/option><option value=\"Consultant\">Consultant<\/option><option value=\"Analyst\">Analyste<\/option><option value=\"Partner\">Partenaire<\/option><option value=\"Staff\">Personnel<\/option><option value=\"Unknown\">Autre<\/option>\n        <\/select>\n        <label for=\"fe219\">R\u00f4le<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">R\u00e9clamations<\/option><option value=\"Collections\">Collecte<\/option><option value=\"Contact Center Management\">Gestion du centre de contact<\/option><option value=\"Customer Experience\">Exp\u00e9rience client<\/option><option value=\"Customer Service\">Service client<\/option><option value=\"Ecommerce\/Digital Channels\">E-commerce\/canaux digitaux<\/option><option value=\"Finance\">Finance<\/option><option value=\"Human Resources\">Ressources humaines<\/option><option value=\"Influencer\">Influenceur<\/option><option value=\"Information Technology\">IT<\/option><option value=\"IT Architecture\">IT Architecture<\/option><option value=\"IT Infrastructure\">IT Infrastructure<\/option><option value=\"IVR\">SVI<\/option><option value=\"Marketing\">Marketing<\/option><option value=\"Operations \/ Process Management\">Gestion des op\u00e9rations\/processus<\/option><option value=\"Production Management\">Gestion de la production<\/option><option value=\"Purchasing\">Achats<\/option><option value=\"Sales\">Ventes<\/option><option value=\"Unknown\">Autre<\/option>\n        <\/select>\n        <label for=\"fe218\">D\u00e9partement<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"Nom de la soci\u00e9t\u00e9\">\n        <label for=\"fe193\">Nom de la soci\u00e9t\u00e9<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"T\u00e9l\u00e9phone\">\n        <label for=\"fe215\">T\u00e9l\u00e9phone<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Pays<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">D\u00e9partement\/r\u00e9gion<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"Your Website\">\n        <label for=\"fe801\">Your Website<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"city\" id=\"fe226\" value=\"\" placeholder=\"Ville\">\n        <label for=\"fe226\">Ville<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"Intitul\u00e9 du poste\">\n        <label for=\"fe220\">Intitul\u00e9 du poste<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">Banque<\/option><option value=\"Business Services\">Services commerciaux<\/option><option value=\"Capital Markets\">Capital Markets<\/option><option value=\"Communications\">Communications<\/option><option value=\"Consumer Products\">Consumer Products<\/option><option value=\"Defense & Intelligence\">Defense & Intelligence<\/option><option value=\"Education & Non-Profit\">Education & Non-Profit<\/option><option value=\"Energy & Utilities\">\u00c9nergie et services publics<\/option><option value=\"Entertainment\">Divertissement<\/option><option value=\"Government\">Service public<\/option><option value=\"Insurance\">Assurance<\/option><option value=\"Life Sciences\">Life Sciences<\/option><option value=\"Logistics\">Logistics<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Providers<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">Technologies<\/option><option value=\"Travel & Hospitality\">Travel & Hospitality<\/option><option value=\"Retail Banking\">Retail Banking<\/option><option value=\"Other\">Autre<\/option>\n        <\/select>\n        <label for=\"fe221\">Industrie<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">Recherches pr\u00e9liminaires<\/option><option value=\"Gathering business requirements\">\u00c9tablissement d\u2019un cahier des charges<\/option><option value=\"Comparing solutions\">Comparaison de solutions<\/option><option value=\"Ready for a conversation\">Pr\u00eat \u00e0 engager une discussion<\/option>\n        <\/select>\n        <label for=\"fe222\">Domaine d\u2019int\u00e9r\u00eat<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1 \u00e0 20<\/option><option value=\"21-50\">21 \u00e0 50<\/option><option value=\"51-100\">51 \u00e0 100<\/option><option value=\"101-300\">101 \u00e0 300<\/option><option value=\"301-500\">301 \u00e0 500<\/option><option value=\"501-1000\">501 \u00e0 1\u00a0000<\/option><option value=\">1000\">Plus de 1\u00a0000<\/option><option value=\"No Contact Center\">Pas un centre de contact<\/option><option value=\"Don't Know\">Ne sait pas<\/option>\n        <\/select>\n        <label for=\"fe225\">Nombre de postes agents<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">Oui. Me tenir inform\u00e9 par e-mail ou par t\u00e9l\u00e9phone des informations relatives \u00e0 Genesys.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">Je souhaite \u00eatre contact\u00e9 par un expert CX<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"Asset\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"L&rsquo;exp\u00e9rience client \u00e0 l&rsquo;\u00e8re de l&rsquo;IA\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/resources\/540331?thankyou=540331&page_type=resources&page_attr=Rapport\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Consulter le rapport\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Consulter le rapport\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>En fournissant vos informations, vous acceptez notre <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">politique de confidentialit\u00e9<\/a><\/span><\/div><\/div><\/form><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=\u00a0\u00bb5\/12&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h2>Nous avons interrog\u00e9 1\u00a0000\u00a0responsables\u00a0CX. Voici ce que nous avons d\u00e9couvert\u00a0:<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=\u00a0\u00bb1\/4&Prime;][vc_column_text ct_style=\u00a0\u00bbstat\u00a0\u00bb css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<p class=\"h1\">83\u00a0%<\/p>\n<p>affirment que l&#39;IA sera un facteur de diff\u00e9renciation d\u00e9cisif pour leur entreprise[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/4&Prime;][vc_column_text ct_style=\u00a0\u00bbstat\u00a0\u00bb css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<p class=\"h1\">59\u00a0%<\/p>\n<p>pensent que l&#39;adoption de l&#39;IA dans la CX am\u00e9liorera la fid\u00e9lit\u00e9 et la valeur vie des clients[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/4&Prime;][vc_column_text ct_style=\u00a0\u00bbstat\u00a0\u00bb css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<p class=\"h1\">70\u00a0%<\/p>\n<p>estiment que l&#39;IA optimise l&#39;empathie dans le parcours client[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/4&Prime;][vc_column_text ct_style=\u00a0\u00bbstat\u00a0\u00bb css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<p class=\"h1\">69\u00a0%<\/p>\n<p>d\u00e9clarent que leur entreprise planifie un d\u00e9ploiement \u00e9thique de l&#39;IA[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column width=\u00a0\u00bb5\/12&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h2>La nouvelle fronti\u00e8re de l&#39;exp\u00e9rience client<\/h2>\n<p>En rep\u00e9rant les comportements, en segmentant les clients et en mobilisant leur historique, l&#39;IA vous permet d&#39;agir au bon moment et d&#39;augmenter la satisfaction et la fid\u00e9lit\u00e9 client.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=\u00a0\u00bb1\/4&Prime;][vc_single_image image=\u00a0\u00bb602262&Prime; css=\u00a0\u00bb\u00a0\u00bb rounded_corners=\u00a0\u00bbrounded-lg\u00a0\u00bb el_class=\u00a0\u00bbmb-1&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h3 class=\"h5\">L&#39;IA transforme l&#39;exp\u00e9rience client<\/h3>\n<p>Aujourd&#39;hui, l&#39;IA red\u00e9finit la fa\u00e7on dont les consommateurs et les dirigeants envisagent l&#39;exp\u00e9rience client. Ainsi, elle s&#39;impose comme le nouvel indispensable de l&#39;entreprise.[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/4&Prime;][vc_single_image image=\u00a0\u00bb602263&Prime; css=\u00a0\u00bb\u00a0\u00bb rounded_corners=\u00a0\u00bbrounded-lg\u00a0\u00bb el_class=\u00a0\u00bbmb-1&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h3 class=\"h5\">L&#39;IA, premier facteur de diff\u00e9renciation\u00a0CX<\/h3>\n<p>Plus de 80\u00a0% des dirigeants\u00a0CX estiment que l&#39;IA sera un facteur de diff\u00e9renciation d\u00e9cisif pour leur entreprise. Ce n&#39;est pas tout\u00a0: 59\u00a0% des dirigeants affirment que son adoption dans l&#39;exp\u00e9rience client augmentera la fid\u00e9lit\u00e9 et la valeur vie des clients. [\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/4&Prime;][vc_single_image image=\u00a0\u00bb602264&Prime; css=\u00a0\u00bb\u00a0\u00bb rounded_corners=\u00a0\u00bbrounded-lg\u00a0\u00bb el_class=\u00a0\u00bbmb-1&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h3 class=\"h5\">Ignorer l&#39;IA peut vous co\u00fbter cher<\/h3>\n<p>C&#39;est la dure r\u00e9alit\u00e9\u00a0: les entreprises incapables d&#39;int\u00e9grer des strat\u00e9gies d&#39;IA \u00e0 leurs op\u00e9rations\u00a0CX risquent de prendre du retard sur leurs concurrents, de perdre des clients et d&#39;observer une chute de l&#39;engagement collaborateur.[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/4&Prime;][vc_single_image image=\u00a0\u00bb602265&Prime; css=\u00a0\u00bb\u00a0\u00bb rounded_corners=\u00a0\u00bbrounded-lg\u00a0\u00bb el_class=\u00a0\u00bbmb-1&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h3 class=\"h5\">Placer l&#39;IA au service des clients, des collaborateurs et de l&#39;entreprise<\/h3>\n<p>D\u00e9couvrez comment l&#39;IA peut r\u00e9inventer votre\u00a0CX au b\u00e9n\u00e9fice de votre entreprise, de vos collaborateurs et de vos clients.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h2>Points forts<\/h2>\n<p>[\/vc_column_text][vc_row_inner][vc_column_inner width=\u00a0\u00bb5\/12&Prime;][vc_column_text ct_style=\u00a0\u00bblist-block\u00a0\u00bb css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h3 class=\"h4\">L&#39;IA, nouveau pilier des strat\u00e9gies modernes d&#39;exp\u00e9rience client<\/h3>\n<p>L&#39;IA s&#39;est rapidement impos\u00e9e comme le nouveau rouage essentiel d&#39;une strat\u00e9gie d&#39;exp\u00e9rience client.[\/vc_column_text][vc_column_text ct_style=\u00a0\u00bblist-block\u00a0\u00bb css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h3 class=\"h4\">Un levier de personnalisation et de transformation des parcours clients<\/h3>\n<p>L&#39;IA a consid\u00e9rablement am\u00e9lior\u00e9 la personnalisation et l&#39;analyse du parcours client. Ainsi, elle optimise d\u00e9j\u00e0 l&#39;exp\u00e9rience client dans son ensemble.[\/vc_column_text][vc_column_text ct_style=\u00a0\u00bblist-block\u00a0\u00bb css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h3 class=\"h4\">Chatbots CX et EX\u00a0: la plupart des entreprises sous-utilisent encore l&#39;IA<\/h3>\n<p>Bien que les chatbots pilot\u00e9s par\u00a0IA soient aujourd&#39;hui largement utilis\u00e9s, le v\u00e9ritable potentiel de l&#39;IA reste encore \u00e0 explorer dans le domaine de l&#39;exp\u00e9rience client et collaborateur.[\/vc_column_text][vc_column_text ct_style=\u00a0\u00bblist-block\u00a0\u00bb css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h3 class=\"h4\">L&#39;IA r\u00e9volutionne l&#39;exp\u00e9rience collaborateur et la prestation de services<\/h3>\n<p>Aujourd&#39;hui, l&#39;IA est devenu le premier moteur de transformation de l&#39;exp\u00e9rience collaborateur et de la prestation de services.[\/vc_column_text][vc_column_text ct_style=\u00a0\u00bblist-block\u00a0\u00bb css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h3 class=\"h4\">Les strat\u00e9gies des responsables\u00a0CX pour d\u00e9ployer l&#39;IA<\/h3>\n<p>D\u00e9ployer l&#39;IA pose de nombreuses difficult\u00e9s\u00a0: \u00e9laboration d&#39;une strat\u00e9gie data, incertitude r\u00e9glementaire ou encore inqui\u00e9tude de la part des collaborateurs. Cependant, de nombreux responsables\u00a0CX ont r\u00e9ussi \u00e0 mettre en place des outils pour les surmonter.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/2&Prime; offset=\u00a0\u00bbvc_col-sm-offset-1&Prime;][vc_single_image image=\u00a0\u00bb603270&Prime; alignment=\u00a0\u00bbcenter\u00a0\u00bb css=\u00a0\u00bb\u00a0\u00bb rounded_corners=\u00a0\u00bbrounded-lg\u00a0\u00bb][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=\u00a0\u00bbenable\u00a0\u00bb flair=\u00a0\u00bb%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1762978922942{background-image: url(https:\/\/www.genesys.com\/media\/agentic-AI_capability_background-2025.jpg?id=578125) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\u00a0\u00bb][vc_row][vc_column]<div  class=\"component-cta-block card w-100 h-100 bgc-lgray centered cta-text-end \"><div class=\"row align-items-center image-stack card-body\"><div class=\"col-image col-md-4 flex-column justify-content-center img-top-container no-offset\"><img decoding=\"async\" width=\"680\" height=\"790\" class=\"rounded\" src=\"https:\/\/www.genesys.com\/media\/headshot-Christine_Kerley.png\" alt=\"\" ><\/div><div class=\"col-content col-md-8 mt-1 mt-lg-0\"><div class=\"content-container\"><p class=\"text-32 text-graphite\">\u00ab\u00a0R\u00e9duire la complexit\u00e9 de toutes les mani\u00e8res possibles sera le plus grand avantage de l&#39;IA pour tout ce qui a trait \u00e0 l&#39;exp\u00e9rience client.\u00a0\u00bb<\/p>\n<p class=\"text-16\">Christine \u00ab\u00a0CK\u00a0\u00bb Kerley, conf\u00e9renci\u00e8re et consultante de renomm\u00e9e internationale en mati\u00e8re d&#39;IA et de technologie<\/p>\n<\/div><div class=\" btn-container mt-2\"><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=\u00a0\u00bb5\/12&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h2>Voici comment les responsables\u00a0CX utilisent l&#39;IA\u00a0:<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/2&Prime; offset=\u00a0\u00bbvc_col-sm-offset-1&Prime;]<div class=\"btn-container justify-content-lg-end justify-content-end\"><a role=\"button\"  class=\"btn chevron btn-secondary\" href=\"#form\" target=\"\" rel=\"\">Consulter le rapport<\/a><\/div>[\/vc_column][\/vc_row][vc_row][vc_column width=\u00a0\u00bb1\/3&Prime;][vc_column_text ct_style=\u00a0\u00bbstat\u00a0\u00bb css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<p class=\"h1\">76\u00a0%<\/p>\n<p>pour personnaliser l&#39;exp\u00e9rience client[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/3&Prime;][vc_column_text ct_style=\u00a0\u00bbstat\u00a0\u00bb css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<p class=\"h1\">72\u00a0%<\/p>\n<p>pour comprendre les points faibles des parcours client[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/3&Prime;][vc_column_text ct_style=\u00a0\u00bbstat\u00a0\u00bb css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<p class=\"h1\">65\u00a0%<\/p>\n<p>pour simplifier les parcours client sur tous les canaux[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=\u00a0\u00bb%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb][vc_row content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column width=\u00a0\u00bb5\/12&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h2>L&#39;IA dans l&#39;exp\u00e9rience client red\u00e9finit le r\u00f4le des agents<\/h2>\n<p>Plus l&#39;IA assume les t\u00e2ches banales, plus les agents peuvent se concentrer sur des interactions \u00e0 plus forte valeur ajout\u00e9e\u00a0: d\u00e9sescalade de situations tendues, r\u00e9solution de probl\u00e8mes complexes ou encore assistance proactive.<\/p>\n<p>Des solutions comme <a href=\"https:\/\/www.genesys.com\/fr-fr\/capabilities\/ai-studio\">Genesys\u00a0Cloud\u2122 AI\u00a0Studio<\/a> permettent aux \u00e9quipes de concevoir, de d\u00e9ployer et de perfectionner plus facilement les exp\u00e9riences pilot\u00e9s par\u00a0IA. Ainsi, elle simplifie la collaboration agent\u2011automatisation.[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/2&Prime; offset=\u00a0\u00bbvc_col-sm-offset-1&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb el_class=\u00a0\u00bbp-2 bgc-lgray rounded-lg\u00a0\u00bb]<\/p>\n<p class=\"text-32\">\u00ab\u00a0L&#39;IA permettra \u00e0 vos collaborateurs de se concentrer sur des t\u00e2ches \u00e0 plus forte valeur strat\u00e9gique.\u00a0\u00bb<\/p>\n<p><strong>Ray\u00a0Wang<\/strong><br \/>\nAnalyste principal et fondateur de Constellation Research[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=\u00a0\u00bb%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D\u00a0\u00bb el_class=\u00a0\u00bbd-none d-md-block\u00a0\u00bb][vc_row][vc_column width=\u00a0\u00bb5\/6&Prime; offset=\u00a0\u00bbvc_col-lg-offset-3 vc_col-lg-6 vc_col-md-offset-2 vc_col-md-8 vc_col-sm-offset-1&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h2 style=\"text-align: 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cinq\u00a0ans)<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_raw_js]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[\/vc_raw_js][vc_raw_html 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background_color=\u00a0\u00bbbgc-white\u00a0\u00bb flair=\u00a0\u00bb%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D\u00a0\u00bb][vc_row el_class=\u00a0\u00bbforced-modern\u00a0\u00bb][vc_column]<a class=\"component-cta-block card w-100 h-100 bgc-glass centered cta-text-start cxaoai-cta vc_custom_1763079265724\"  style=\"--ob-bg-mobile:url(https:\/\/www.genesys.com\/media\/cta_img-mobile-CX_in_the_age_of_ai.png);\"  href=\"#form\" target=\"\" rel=\"\"><div class=\"row align-items-center image-stack card-body\"><div class=\"col-content col-md-4\"><div class=\"content-container\"><h2 class=\"h3 text-balance\">D\u00e9couvrez comment placer l&#39;IA au service de vos clients, vos collaborateurs et votre entreprise<\/h2>\n<\/div><div class=\" btn-container mt-2\"><div class=\"btn btn-primary\">Consulter le rapport<\/div><\/div><\/div><\/div><\/a><style type='text\/css'>\r .forced-modern .component-cta-block .card-body { padding: 1rem 2.5rem; } .component-cta-block.card.cxaoai-cta { 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l&#39;\u00e8re de l&#39;IA Dans l&#39;exp\u00e9rience client, l&#39;IA n&#39;est pas qu&#39;un effet de mode\u00a0: il s&#39;agit d&#39;un atout \u00e0 long terme. D\u00e9couvrez comment faire de l&#39;IA un avantage comp\u00e9titif pour votre entreprise.[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb5\/12&Prime; offset=\u00a0\u00bbvc_col-sm-offset-1&Prime;][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=\u00a0\u00bb5\/12&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb] Nous avons interrog\u00e9 1\u00a0000\u00a0responsables\u00a0CX. 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