{"id":147842,"date":"2019-05-22T01:44:29","date_gmt":"2019-05-22T08:44:29","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=resources&#038;p=147842"},"modified":"2019-05-31T11:43:49","modified_gmt":"2019-05-31T18:43:49","slug":"saisonnalite-du-centre-dappel-comment-bien-gerer","status":"publish","type":"resources","link":"https:\/\/www.genesys.com\/fr-fr\/resources\/saisonnalite-du-centre-dappel-comment-bien-gerer","title":{"rendered":"Saisonnalit\u00e9 du centre d\u2019appel: comment transformer challenge en opportunit\u00e9"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column width=\u00a0\u00bb2\/3&Prime;][vc_column_text]<\/p>\n<h1>Saisonnalit\u00e9 du centre d\u2019appel: comment transformer challenge en opportunit\u00e9<\/h1>\n<p>[\/vc_column_text]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span>[vc_row_inner][vc_column_inner width=\u00a0\u00bb2\/3&Prime;][vc_column_text]Bien que d\u00e9licats \u00e0 g\u00e9rer, les pics saisonniers font partie du paysage des entreprises. Mieux vaut se rendre \u00e0 l&rsquo;\u00e9vidence : jamais les niveaux d\u2019activit\u00e9 ne seront lin\u00e9aires. D&rsquo;o\u00f9 l&rsquo;importance d&rsquo;une bonne planification pour bien n\u00e9gocier les variations saisonni\u00e8res. Ces d\u00e9fis sont bien connus des entreprises, mais faute de ressources, certaines peinent \u00e0 adapter leurs effectifs<\/p>\n<p>Particuli\u00e8rement marqu\u00e9s en p\u00e9riodes de f\u00eates, les pics d\u2019activit\u00e9 peuvent survenir tout au long de l\u2019ann\u00e9e, \u00e0 des degr\u00e9s variables.\u00a0 Pour les surmonter, la premi\u00e8re \u00e9tape consiste \u00e0 analyser les tendances pass\u00e9es en vue d\u2019identifier les pics et les p\u00e9riodes creuses. Vous pourrez alors planifier vos effectifs en cons\u00e9quence pour mieux vous concentrer sur des probl\u00e9matiques plus complexes et moins pr\u00e9visibles<\/p>\n<p>Au sommaire de cet eBook:<\/p>\n<ul>\n<li>La planification des effectifs pour une gestion efficace du volume d\u2019activit\u00e9 standard<\/li>\n<li>La solution aux technologies obsol\u00e8tes qui alt\u00e8rent l\u2019exp\u00e9rience client<\/li>\n<li>Les outils indispensables pour bien n\u00e9gocier les pics d\u2019activit\u00e9<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/3&Prime;][vc_single_image image=\u00a0\u00bb147845&Prime; img_size=\u00a0\u00bbfull\u00a0\u00bb][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=\u00a0\u00bb1\/3&Prime;]<div class=\"eloq_form elq-container gmkto_form_type_hot gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" 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Mieux vaut se rendre \u00e0 l&rsquo;\u00e9vidence : jamais les niveaux d\u2019activit\u00e9 ne seront lin\u00e9aires. D&rsquo;o\u00f9 l&rsquo;importance d&rsquo;une bonne planification pour bien n\u00e9gocier les variations saisonni\u00e8res. Ces d\u00e9fis sont bien connus des entreprises, mais faute de ressources, certaines peinent [&hellip;]<\/p>\n","protected":false},"author":49,"featured_media":147846,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[16437],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-147842","resources","type-resources","status-publish","has-post-thumbnail","hentry","tax_capability_sitewide-wem-fr-fr","tax_content_type-ebook-fr-fr"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/resources\/147842","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/resources"}],"about":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/types\/resources"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/users\/49"}],"version-history":[{"count":5,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/resources\/147842\/revisions"}],"predecessor-version":[{"id":148211,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/resources\/147842\/revisions\/148211"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/media\/147846"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/media?parent=147842"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_priority?post=147842"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_contenttheme?post=147842"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_bundle?post=147842"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_contenttheme2?post=147842"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_capability_sitewide?post=147842"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_products_programs?post=147842"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_buying_job?post=147842"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_buyer_persona?post=147842"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_sector?post=147842"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_segment?post=147842"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}