{"id":100016,"date":"2018-10-29T14:13:55","date_gmt":"2018-10-29T21:13:55","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=resources&#038;p=100016"},"modified":"2020-11-18T03:48:55","modified_gmt":"2020-11-18T11:48:55","slug":"genesys-parmi-les-leaders-du-classement-forrester-wave-des-centres-de-contact-dans-le-cloud","status":"publish","type":"resources","link":"https:\/\/www.genesys.com\/fr-fr\/resources\/genesys-parmi-les-leaders-du-classement-forrester-wave-des-centres-de-contact-dans-le-cloud","title":{"rendered":"Genesys parmi les leaders du classement Forrester Wave\u2122 des centres de contact dans le cloud"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column width=\u00a0\u00bb2\/3&Prime;][vc_column_text]<\/p>\n<p class=\"pre_h1\">Le Rapport Forrester Wave<\/p>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<h1>Genesys parmi les leaders du classement Forrester Wave\u2122 des centres de contact dans le cloud<\/h1>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<h3>D\u00e9couvrez comment la plateforme Genesys Cloud a obtenu les meilleurs scores sur les crit\u00e8res architecture produit, int\u00e9gration au CRM, strat\u00e9gie d&rsquo;entreprise et \u00e9cosyst\u00e8mes de partenaires<\/h3>\n<p>[\/vc_column_text]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span>[vc_row_inner][vc_column_inner][vc_column_text]Genesys parmi les leaders du classement Forrester Wave\u2122 des centres de contact dans le cloud[\/vc_column_text][vc_column_text css=\u00a0\u00bb.vc_custom_1605289864823{margin-bottom: 43px !important;}\u00a0\u00bb]\u00ab Pour les centres de contact de taille moyenne, en Am\u00e9rique du Nord comme ailleurs, shortlistez Genesys Cloud si vous voulez profiter des ressources et du support mondial de Genesys. \u00bb \u2013 Rapport Forrester Wave.<\/p>\n<p>&nbsp;<\/p>\n<p>Le tout premier rapport Forrester Wave pour les centres de contact \u00e9value les offres, la strat\u00e9gie et la pr\u00e9sence sur le march\u00e9 de 11\u00a0fournisseurs sur la base de 32\u00a0crit\u00e8res. Ce tour d\u2019horizon des forces en pr\u00e9sence constitue un excellent point de d\u00e9part pour les entreprises qui envisagent une migration vers le cloud.<\/p>\n<p>&nbsp;<\/p>\n<p>Genesys y est nomm\u00e9e dans la cat\u00e9gorie Leaders, tandis que sa plateforme Genesys Cloud<sup>\u00ae<\/sup> obtient les meilleurs scores sur 17 crit\u00e8res d\u2019\u00e9valuation (architecture produit, int\u00e9gration au CRM, strat\u00e9gie d&rsquo;entreprise, \u00e9cosyst\u00e8mes de partenaires, etc.).<\/p>\n<p>&nbsp;<\/p>\n<p>Au sommaire de ce rapport :<\/p>\n<ul>\n<li>Omnicanalit\u00e9 totale, intelligence artificielle et optimisation des effectifs (WFO)\u00a0\u2013 le triptyque incontournable pour les leaders du service client \u00e0 la recherche d\u2019une solution de centre de contact<\/li>\n<li>La position des 11 fournisseurs \u00e9valu\u00e9s dans les diff\u00e9rentes cat\u00e9gories du classement (leaders, performers, pr\u00e9tendants ou challengers)<\/li>\n<li>Les raisons pour lesquelles Genesys se hisse dans la cat\u00e9gorie Leader des solutions de centre de contact dans le cloud<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_single_image image=\u00a0\u00bb307340&Prime; img_size=\u00a0\u00bbfull\u00a0\u00bb el_class=\u00a0\u00bbforrester-img\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1539590156015{margin-top: 2px !important;margin-right: 2px !important;margin-left: 2px !important;border-bottom-width: 2px !important;}\u00a0\u00bb si_max_width=\u00a0\u00bb70%\u00a0\u00bb][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=\u00a0\u00bb1\/3&Prime;]<div class=\"eloq_form elq-container gmkto_form_type_ gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init yesknown yesprefill yespp strict-check\"  ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Heureux de vous revoir,<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Ce n\u2019est pas vous ?<\/a><\/p><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7010d000000mZle\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" 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[\/vc_column_text][vc_column_text] D\u00e9couvrez comment la plateforme Genesys Cloud a obtenu les meilleurs scores sur les crit\u00e8res architecture produit, int\u00e9gration au CRM, strat\u00e9gie d&rsquo;entreprise et \u00e9cosyst\u00e8mes de partenaires [\/vc_column_text][vc_row_inner][vc_column_inner][vc_column_text]Genesys parmi les leaders du classement Forrester [&hellip;]<\/p>\n","protected":false},"author":45,"featured_media":98080,"template":"","tax_priority":[],"tax_contenttheme":[14894],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[16278,16257],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-100016","resources","type-resources","status-publish","has-post-thumbnail","hentry","tax_contenttheme-level-up-your-technology-fr-fr","tax_capability_sitewide-inbound-fr-fr","tax_capability_sitewide-digital-fr-fr","tax_content_type-report-fr-fr"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/resources\/100016","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/resources"}],"about":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/types\/resources"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/users\/45"}],"version-history":[{"count":6,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/resources\/100016\/revisions"}],"predecessor-version":[{"id":353652,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/resources\/100016\/revisions\/353652"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/media\/98080"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/media?parent=100016"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_priority?post=100016"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_contenttheme?post=100016"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_bundle?post=100016"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_contenttheme2?post=100016"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_capability_sitewide?post=100016"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_products_programs?post=100016"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_buying_job?post=100016"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_buyer_persona?post=100016"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_sector?post=100016"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_segment?post=100016"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}