{"id":98429,"date":"2018-10-03T16:13:09","date_gmt":"2018-10-03T23:13:09","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=98429"},"modified":"2019-05-20T08:26:03","modified_gmt":"2019-05-20T15:26:03","slug":"automation","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/fr-fr\/innovations\/automation","title":{"rendered":"Automatisation intelligente"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb el_class=\u00a0\u00bbsection_header\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1530122718332{background-image: url(https:\/\/www.genesys.com\/media\/0618-Customer-Experience-Innovations.jpg?id=16690) !important;}\u00a0\u00bb][vc_row equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column width=\u00a0\u00bb3\/5&Prime;][vc_column_text]<\/p>\n<h1>Fluidifiez votre communication client gr\u00e2ce \u00e0 l&rsquo;automatisation intelligente<\/h1>\n<p>[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb2\/5&Prime;][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb el_class=\u00a0\u00bbcta-bar\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1522458207688{padding-top: 0px !important;padding-bottom: 0px !important;}\u00a0\u00bb][vc_row full_width=\u00a0\u00bbstretch_row\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1522458201976{padding-top: 0px !important;padding-bottom: 0px !important;}\u00a0\u00bb][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb][vc_row][vc_column][vc_column_text]<\/p>\n<h2 style=\"text-align: center;\">Mettez la puissance de l&rsquo;automatisation au service de votre entreprise<\/h2>\n<p style=\"text-align: center;\">L&rsquo;automatisation, c&rsquo;est maintenant\u00a0! L&rsquo;automatisation de bout en bout stimule l&rsquo;innovation. Elle repr\u00e9sente la cl\u00e9 pour assurer \u00e0 vos prospects et clients un parcours continu, coh\u00e9rent et personnalis\u00e9. Repensez votre approche et am\u00e9liorez le parcours en automatisant votre exp\u00e9rience client ainsi que les processus back-end. Vous obtiendrez des r\u00e9sultats dans des d\u00e9lais plus brefs, d\u00e9couvrirez davantage de possibilit\u00e9s de revenus et vos clients seront plus heureux.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb disable_element=\u00a0\u00bbyes\u00a0\u00bb el_class=\u00a0\u00bbcta-bar\u00a0\u00bb][vc_row][vc_column]<div class=\"db_cta_dynamic align-center style-dark\" data-offset=\"0\" data-section-bg=\"https:\/\/www.genesys.com\/media\/Website-CTA-Backgrounds-Charcoal-Right.png\" data-limit=\"1\" 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22title%22%3A%22Acc%5Cu00e9l%5Cu00e9rer%20les%20r%5Cu00e9sultats%20de%20l%26rsquo%3Bexp%5Cu00e9rience%20client%20gr%5Cu00e2ce%20%5Cu00e0%20Genesys%5Cu00a0AI%22%2C%22url%22%3A%22https%3A%5C%2F%5C%2Fwww.genesys.com%5C%2Ffr-fr%5C%2Fresources%5C%2Faccelerate-customer-experience-outcomes-with-genesys-ai%22%2C%22industry%22%3A%5B%5D%2C%22priority%22%3A5%7D%2C%22518503%22%3A%7B%22title%22%3A%22Comment%20%5Cu00e9laborer%20votre%20analyse%20de%20rentabilisation%20pour%20l%26rsquo%3BIA%22%2C%22url%22%3A%22https%3A%5C%2F%5C%2Fwww.genesys.com%5C%2Ffr-fr%5C%2Fresources%5C%2Fhow-to-build-your-business-case-for-ai%22%2C%22industry%22%3A%5B%5D%2C%22priority%22%3A5%7D%2C%22503337%22%3A%7B%22title%22%3A%22D%5Cu00e9mo%20CX%20Cloud%20de%20Genesys%20et%20Salesforce%22%2C%22url%22%3A%22https%3A%5C%2F%5C%2Fwww.genesys.com%5C%2Ffr-fr%5C%2Fresources%5C%2Fcx-cloud-genesys-salesforce-on-demand-demo%22%2C%22industry%22%3A%5B%5D%2C%22priority%22%3A5%7D%2C%22502005%22%3A%7B%22title%22%3A%22Checklist%5Cu00a0%5Cu2013%20Unifiez%20votre%20syst%5Cu00e8me%5Cu00a0CRM%20et%20votre%20centre%20de%20contact%22%2C%22url%22%3A%22https%3A%5C%2F%5C%2Fwww.genesys.com%5C%2Ffr-fr%5C%2Fresources%5C%2Fchecklist-unify-your-crm-system-and-contact-center%22%2C%22industry%22%3A%5B%5D%2C%22priority%22%3A5%7D%2C%22502001%22%3A%7B%22title%22%3A%22CX%5Cu00a0Cloud%20de%20Genesys%20et%20Salesforce%22%2C%22url%22%3A%22https%3A%5C%2F%5C%2Fwww.genesys.com%5C%2Ffr-fr%5C%2Fresources%5C%2Fproduct-overview-cx-cloud-from-genesys-and-salesforce%22%2C%22industry%22%3A%5B%5D%2C%22priority%22%3A5%7D%7D\"><h3>Tendances du service client 2018 : des op\u00e9rations plus rapides, moins co\u00fbteuses et pourtant, plus humaines<\/h3><div class=\"genesys-button medium align-center genesys-white \"><a href=\"#\" target=\"\" rel=\"\">Read the report<\/a><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb][vc_row equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb el_class=\u00a0\u00bbmobile-reverse\u00a0\u00bb][vc_column width=\u00a0\u00bb2\/3&Prime;][vc_column_text]<\/p>\n<h3>Adaptez l&rsquo;automatisation \u00e0 vos besoins<\/h3>\n<p>Nous entrons dans l&rsquo;\u00e8re de l&rsquo;automatisation. L&rsquo;automatisation relie les services, les syst\u00e8mes et les employ\u00e9s pour jeter les bases de l&rsquo;innovation. Gr\u00e2ce \u00e0 elle, vous pouvez acc\u00e9der \u00e0 des rapports d\u00e9taill\u00e9s sur la mani\u00e8re dont vous d\u00e9pensez vos ressources. Elle saisit, hi\u00e9rarchise, achemine, fait \u00e9voluer et suit tous les processus m\u00e9tiers, de bout en bout, en vous permettant de\u00a0:<\/p>\n<ul>\n<li>voir lorsqu&rsquo;une t\u00e2che est assign\u00e9e, r\u00e9solue, qui a travaill\u00e9 dessus et combien de temps cela a pris\u00a0;<\/li>\n<li>archiver les donn\u00e9es \u00e0 chaque \u00e9tape du processus pour obtenir une vision compl\u00e8te de chaque cas\u00a0;<\/li>\n<li>conserver les le\u00e7ons tir\u00e9es de chaque interaction.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/3&Prime;]<div class=\"gicon-container\" style=\"max-width:80%;margin:0 auto 2em;\"><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_row][vc_column][vc_row_inner][vc_column_inner]<span class=\"g_separator genesys-light-gray\" style=\"height:1px\"><\/span>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb el_class=\u00a0\u00bbsection_light-gray\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1524602442872{background-color: #ffffff !important;}\u00a0\u00bb][vc_row equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/2&Prime;][vc_video link=\u00a0\u00bbhttps:\/\/www.youtube.com\/watch?time_continue=1&amp;v=ykB3r6K9pVc\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1526704703494{margin-bottom: 2em !important;}\u00a0\u00bb][\/vc_column][vc_column width=\u00a0\u00bb1\/2&Prime;][vc_column_text]<\/p>\n<h3>Lib\u00e9rez vos agents afin qu&rsquo;ils donnent le meilleur d&rsquo;eux-m\u00eames<\/h3>\n<p>Le volume croissant d&rsquo;interactions clients a conduit \u00e0 une utilisation g\u00e9n\u00e9ralis\u00e9e des bots pour g\u00e9rer les t\u00e2ches r\u00e9p\u00e9titives ou quotidiennes, en particulier en mati\u00e8re de self-service. Les bots combinent l&rsquo;automatisation intelligente au routage pr\u00e9dictif, \u00e0 l&rsquo;orchestration et aux agents dans tous les services de votre entreprise, pour engager les clients dans des conversations naturelles via la voix, le texte ou les micro-applications, afin que vous puissiez\u00a0:<\/p>\n<ul>\n<li>am\u00e9liorer vos capacit\u00e9s d&rsquo;apprentissage machine et ajouter l&rsquo;\u00e9l\u00e9ment humain au bon moment<\/li>\n<li>lib\u00e9rer des agents humains afin qu&rsquo;ils s&rsquo;engagent avec les clients sur des questions plus complexes\u00a0;<\/li>\n<li>automatiser l&rsquo;identification et la v\u00e9rification des clients.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb el_class=\u00a0\u00bbsection_dynamic-quote\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1524602385194{background-color: #f3f3f3 !important;}\u00a0\u00bb][vc_row][vc_column][vc_column_text]\u00ab\u00a0\u00c0 pr\u00e9sent, les t\u00e2ches sont toujours assign\u00e9es au bon moment \u00e0 la personne dot\u00e9e des comp\u00e9tences ad\u00e9quates. Nous assurons ainsi un contr\u00f4le total et r\u00e9duisons nos processus internes. Par cons\u00e9quent, le client profite d&rsquo;une meilleure exp\u00e9rience et obtient les r\u00e9sultats escompt\u00e9s plus rapidement.\u00a0\u00bb<\/p>\n<p>Paolo Chiozza, Directeur, Services d&rsquo;assistance aux entreprises, Telecom Italia[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb][vc_row equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb el_class=\u00a0\u00bbmobile-reverse\u00a0\u00bb][vc_column width=\u00a0\u00bb2\/3&Prime;][vc_column_text]<\/p>\n<h3>Automatisation intelligente\u00a0: la solution \u00e0 tous vos probl\u00e8mes<\/h3>\n<p>Chaque environnement de centre de contact a ses d\u00e9fauts. La transformation num\u00e9rique peut vous aider \u00e0 les corriger. L&rsquo;intelligence artificielle (IA) contextualise les interactions d&rsquo;un canal \u00e0 l&rsquo;autre, augmente les taux de self-service et diminue le temps de traitement moyen. Elle permet de r\u00e9soudre plus rapidement les probl\u00e8mes des clients tout en r\u00e9duisant les co\u00fbts. Voyez avec quelle efficacit\u00e9 vous pouvez :<\/p>\n<ul>\n<li>analyser les appels pour proc\u00e9der \u00e0 des am\u00e9liorations constantes, comme l&rsquo;optimisation du taux d&rsquo;endiguement ;<\/li>\n<li>examiner en profondeur les donn\u00e9es exploitables afin de reconna\u00eetre les tendances et trouver rapidement les points n\u00e9vralgiques\u00a0;<\/li>\n<li>r\u00e9duire le nombre d&rsquo;appels r\u00e9p\u00e9t\u00e9s, am\u00e9liorer le taux de r\u00e9solution au premier contact et r\u00e9duire les co\u00fbts.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/3&Prime;]<div class=\"gicon-container\" style=\"max-width:80%;margin:0 auto 2em;\"><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_row][vc_column][vc_row_inner][vc_column_inner]<span class=\"g_separator genesys-light-gray\" style=\"height:1px\"><\/span>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb el_class=\u00a0\u00bbsection_light-gray\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1524602401380{background-color: #ffffff !important;}\u00a0\u00bb][vc_row equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/2&Prime;][vc_single_image image=\u00a0\u00bb9337&Prime; alignment=\u00a0\u00bbcenter\u00a0\u00bb img_size=\u00a0\u00bbfull\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1526427913012{margin-bottom: 2em !important;}\u00a0\u00bb][\/vc_column][vc_column width=\u00a0\u00bb1\/2&Prime;][vc_column_text]<\/p>\n<h3>Envoyez les clients vers le bon agent, au bon moment<\/h3>\n<p>L&rsquo;utilisation de l&rsquo;automatisation intelligente pour les activit\u00e9s de ventes vous permet de d\u00e9terminer la prochaine \u00e9tape la plus appropri\u00e9e et personnalis\u00e9e pour les prospects. Hi\u00e9rarchisez et attribuez rapidement les prospects en fonction de leur valeur, afin de r\u00e9cup\u00e9rer les opportunit\u00e9s de ventes perdues. Gr\u00e2ce \u00e0 la technologie \u00e9mergente qu&rsquo;est l&rsquo;apprentissage automatique, vous pouvez :<\/p>\n<ul>\n<li>accro\u00eetre le taux de conversion en transf\u00e9rant chaque opportunit\u00e9 au meilleur commercial disponible\u00a0;<\/li>\n<li>identifier et suivre rapidement les abandons en ligne et am\u00e9liorer l&rsquo;efficacit\u00e9 des ventes\u00a0;<\/li>\n<li>automatiser la distribution des transactions en ligne pour am\u00e9liorer l&rsquo;attribution et les rapports de ventes.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb][vc_row][vc_column][vc_row_inner][vc_column_inner]<span class=\"g_separator genesys-light-gray\" style=\"height:1px\"><\/span>[\/vc_column_inner][\/vc_row_inner][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">D\u00e9couvrez les innovations\u00a0Genesys\u2026<\/h3>\n<p>[\/vc_column_text]<div class=\"vc_grid-container-wrapper vc_clearfix grid_type-page-relative wrapper_style_list\"><div class=\"vc_grid-container vc_clearfix wpb_content_element vc_basic_grid\"><div class=\"vc_grid vc_row vc_grid-gutter-35px vc_pageable-wrapper vc_hook_hover gen_text-center\" data-vc-pageable-content=\"true\"><div class=\"vc_pageable-slide-wrapper vc_clearfix siblinglist w-100 d-flex flex-wrap justify-content-center\" data-vc-grid-content=\"true\"><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-255161\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/emergency-response\"><h5>Plan d&rsquo;urgence<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-616116\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/tour\"><h5>Tour<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-604980\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/digital-customer-experience\"><h5>Exp\u00e9rience client digitale<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-602365\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/genesys-charitable-discount-program\"><h5>Programme de remise Genesys pour les organisations caritatives<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-588820\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/responsible-ai\"><h5>IA responsable<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-599587\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/ai-contact-center\"><h5>IA pour centres de contact<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-586346\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/workforce-management-software\"><h5>Logiciel de Workforce Management<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-579679\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/xperience-on-tour-emea\"><h5>Xperience on Tour &#8211; EMEA<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-579486\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/customer-journey-management\"><h5>Gestion des parcours clients<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-571213\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/scuderiaferrari\"><h5>Ferrari<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-579475\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/guide-to-copilots\"><h5>Copilotes<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-558942\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/innovations\"><h5>Innovations<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-558201\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/contact-center-software\"><h5>Logiciels de centre de contact<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-575959\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/lavercup\"><h5>Laver\u00a0Cup<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-524293\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/experience-orchestration\"><h5>Orchestration de l&rsquo;exp\u00e9rience<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-497539\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/experience-index\"><h5>Experience\u00a0Index par Genesys<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-479945\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/genesys-cloud-ex\"><h5>Genesys\u00a0Cloud\u00a0EX<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-440343\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/pointillist\"><h5>Pointillist<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-409245\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/genesys-choice\"><h5>Genesys Choice<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-116986\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/blog\"><h5>Blog<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-371619\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/fedramp\"><h5>Plateforme d&rsquo;engagement Maximus Genesys<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-244536\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/pricing\"><h5>Tarification<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-226745\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/genesys-cloud\"><h5>Genesys\u00a0Cloud\u00a0CX<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-245040\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/cx-blueprint\"><h5>Plan exp\u00e9rience client<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-236346\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/call-center-cloud-migration-overview\"><h5>Pr\u00e9sentation de la migration du centre d&rsquo;appel vers le cloud<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-236342\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/customer-migrations\"><h5>Migrations de clients<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-619987\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/majesticks\"><h5>Majesticks<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-283375\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/_external-form\"><h5>_External Form<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-287561\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/test-wpml\"><h5>Test WPML<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-319252\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/zoom\"><h5>Partenariat avec Zoom<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-288710\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/microsoft\"><h5>Partenariat avec Microsoft<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-320828\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/products\"><h5>Produits<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-405948\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/genesys-dx\"><h5>Genesys DX<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-621142\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/customer-awards\"><h5>Customer Awards<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-78197\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/innovations\"><h5>Innovations<\/h5><p>Innovez dans un environnement moins risqu\u00e9 et plus gratifiant<\/p><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-78172\"><a href=\"https:\/\/www.genesys.com\/fr-fr\"><h5>Accueil<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-81815\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/googlecloud\"><h5>IA du Centre de contact de Google\u00a0Cloud<\/h5><p>Offrez des exp\u00e9riences clients d'exception gr\u00e2ce au partenariat entre Genesys et Google. <\/p><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-78202\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/solutions\"><h5>Solutions<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-78762\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/customer-success\"><h5>Customer Success<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-78195\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/moving-to-the-cloud\"><h5>Migration vers le cloud<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-78171\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/contact-us\"><h5>Nous contacter<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-78185\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/platform\"><h5>Plateforme<\/h5><p>Cr\u00e9ez des exp\u00e9riences client exceptionnelles avec la plateforme exp\u00e9rience client Genesys<\/p><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-78168\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/request-a-demo\"><h5>Demander une d\u00e9mo<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-81710\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/resources\"><h5>Ressources<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-78751\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/events\"><h5>\u00c9v\u00e9nements<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-78741\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/webinars\"><h5>Webinaires<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-78733\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/company\"><h5>Entreprise<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-78753\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/customer-stories\"><h5>T\u00e9moignages clients<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-79077\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/definitions\"><h5>D\u00e9finitions<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-78750\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/login\"><h5>Connexion \u00e0 Genesys<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-78173\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/select-region\"><h5>Choisir un pays<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-78743\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/partners\"><h5>Pr\u00e9sentation des partenaires<\/h5><p>Les partenaires Genesys ont acc\u00e8s \u00e0 des technologies et des opportunit\u00e9s pour accro\u00eetre leur part de march\u00e9. Quant aux clients, ils peuvent travailler avec un r\u00e9seau de partenaires Genesys pour booster la croissance de leur entreprise.<\/p><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-84881\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/capabilities\"><h5>Fonctionnalit\u00e9s<\/h5><\/a><\/div><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb el_class=\u00a0\u00bbsection_header\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1530122718332{background-image: url(https:\/\/www.genesys.com\/media\/0618-Customer-Experience-Innovations.jpg?id=16690) !important;}\u00a0\u00bb][vc_row equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column width=\u00a0\u00bb3\/5&Prime;][vc_column_text] Fluidifiez votre communication client gr\u00e2ce \u00e0 l&rsquo;automatisation intelligente [\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb2\/5&Prime;][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb el_class=\u00a0\u00bbcta-bar\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1522458207688{padding-top: 0px !important;padding-bottom: 0px !important;}\u00a0\u00bb][vc_row full_width=\u00a0\u00bbstretch_row\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1522458201976{padding-top: 0px !important;padding-bottom: 0px !important;}\u00a0\u00bb][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb][vc_row][vc_column][vc_column_text] Mettez la puissance de l&rsquo;automatisation au service de votre entreprise L&rsquo;automatisation, c&rsquo;est maintenant\u00a0! L&rsquo;automatisation de bout en bout stimule l&rsquo;innovation. Elle repr\u00e9sente [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":11405,"parent":78197,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-98429","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/pages\/98429","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/comments?post=98429"}],"version-history":[{"count":4,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/pages\/98429\/revisions"}],"predecessor-version":[{"id":147462,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/pages\/98429\/revisions\/147462"}],"up":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/pages\/78197"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/media\/11405"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/media?parent=98429"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}