{"id":81815,"date":"2018-08-10T10:39:06","date_gmt":"2018-08-10T17:39:06","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=81815"},"modified":"2020-07-29T16:09:29","modified_gmt":"2020-07-29T23:09:29","slug":"googlecloud","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/fr-fr\/googlecloud","title":{"rendered":"IA du Centre de contact de Google\u00a0Cloud"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1594833915657{padding-top: 8.333rem !important;padding-bottom: 8.333rem !important;background-color: #4e5054 !important;}\u00a0\u00bb][vc_row][vc_column][vc_single_image image=\u00a0\u00bb326527&Prime; alignment=\u00a0\u00bbcenter\u00a0\u00bb si_max_width=\u00a0\u00bb600px\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1594662377203{margin-bottom: 1.889rem !important;}\u00a0\u00bb si_alt_text=\u00a0\u00bbGenesys &#8211; Google Logo\u00a0\u00bb][vc_column_text]<\/p>\n<h1 class=\"text-white\" style=\"text-align: center;\">Proposez une IA conversationnelle \u00e0 tous vos clients<\/h1>\n<p>[\/vc_column_text]<div class=\"btn-container justify-content-center  vc_custom_1590604961077\"><a class=\"btn small btn-primary\" href=\"#getstarted\" target=\"\" style=\"width:auto;\" rel=\"\" >Se lancer<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<style type='text\/css'>\r .section_wrapper .vc_section.section-lockdown .section-grid#special-notoppadding{ padding-top:0; } .section_wrapper .section-cta.format-cta-t1 .box-logo { width: 90%; max-width: 350px; }\r <\/style><div class=\"section-content\" data-swidth=\"stretch\" data-bg-posx=\"center\" data-bg-posy=\"center\" data-text-theme=\"theme-light\"><div class=\"text-col\"><div class=\"content-container\"><div class=\"section-item format-content-a2 has-yt_video\" ><div class=\"text-col\"><h3><\/h3><h4 style=\"margin-bottom: 2.222rem;\">Les leaders mondiaux des logiciels de centres de contact cloud et des plateformes cloud d&rsquo;entreprise se sont unis pour proposer des exp\u00e9riences client et employ\u00e9 optimis\u00e9es par l&rsquo;IA.<\/h4>\n<p>Am\u00e9liorez l&rsquo;exp\u00e9rience client en associant la compr\u00e9hension du langage naturel et les fonctionnalit\u00e9s vocales de Google\u00a0Cloud au logiciel de centres de contact leader du secteur de Genesys. R\u00e9solvez les probl\u00e8mes basiques gr\u00e2ce aux chatbots et aux voicebots capables de dialoguer de mani\u00e8re naturelle\u00a0; et permettez aux agents d&rsquo;offrir une assistance en temps r\u00e9el pour les interactions n\u00e9cessitant une intervention humaine.<\/p>\n<\/div><div class=\"media-col type-youtube\"><div class=\"iframeholder\"><iframe src=\"https:\/\/www.youtube.com\/embed\/bAtoCOTTn3A\" frameborder=\"0\" allowfullscreen=\"1\"><\/iframe><\/div><\/div><\/div>\n<\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div class=\"section-grid has-title has-imageclr\" data-swidth=\"stretch\" data-column=\"grid-2x2\" data-format=\"grid-d\" data-cards=\"bgc-clear\" data-shadow=\"\" data-bgcolor=\"bgc-lgray\" data-bg-posx=\"center\" data-bg-posy=\"center\" data-text-theme=\"theme-light\"><div class=\"text-col\"><h3>Am\u00e9liorez votre service client gr\u00e2ce \u00e0 une IA capable de converser, comprendre et interagir<\/h3><\/div><div class=\"grid-container\" ><div class=\"grid-box grid-item has-title has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-square\"><img decoding=\"async\" width=\"24\" height=\"24\" src=\"https:\/\/www.genesys.com\/media\/49ea7959-chatbot-orange.svg\"  alt=\"Chat bot\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Chatbots<\/h4><p>Offrez aux clients un acc\u00e8s instantan\u00e9 24\u00a0h\/24 et 7\u00a0j\/7 aux applications de libre-service conversationnel, gr\u00e2ce au canal num\u00e9rique. Assurez ainsi la passation vers vos agents en toute fluidit\u00e9 pour les probl\u00e8mes plus complexes.<\/p>\n<\/div><\/div><div class=\"grid-box grid-item has-title has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-wide\"><img decoding=\"async\" width=\"77\" height=\"76\" src=\"https:\/\/www.genesys.com\/media\/8e3af167-bot.svg\"  alt=\"Bot\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Voicebots<\/h4><p>D\u00e9chargez de nombreux appels client de routine et intensifiez votre SVI gr\u00e2ce aux voicebots optimis\u00e9s par l&rsquo;IA. Vous pourrez ainsi lib\u00e9rer vos agents et leur confier des t\u00e2ches plus importantes.<\/p>\n<\/div><\/div><div class=\"grid-box grid-item has-title has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-square\"><img decoding=\"async\" width=\"1000\" height=\"1000\" src=\"https:\/\/www.genesys.com\/media\/process-person.png\"  alt=\"Process person\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Agent Assist<\/h4><p>Offrez \u00e0 vos agents une assistance continue lors de leurs appels. Agent Assist identifie l&rsquo;intention et fournit une assistance en temps r\u00e9el \u00e9tape par \u00e9tape.<\/p>\n<\/div><\/div><div class=\"grid-box grid-item has-title has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-wide\"><img decoding=\"async\" width=\"48\" height=\"36\" src=\"\"  alt=\"\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Informations<\/h4><p>Utilisez le traitement du langage naturel pour identifier les fils conducteurs et les sentiments li\u00e9s \u00e0 l&rsquo;appel. Les responsables de centre de contact peuvent se renseigner sur les interactions client pour optimiser le taux de r\u00e9ussite des appels.<\/p>\n<\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div class=\"section-grid has-title has-desc\" data-swidth=\"stretch\" data-column=\"grid-2x2\" data-format=\"grid-a\" data-cards=\"bgc-clear\" data-shadow=\"\" data-bg-posx=\"center\" data-bg-posy=\"center\" data-text-theme=\"theme-light\"><div class=\"text-col\"><h3>Orchestrez des exp\u00e9riences client fluides de bout en bout<\/h3><p>Cr\u00e9ez et orchestrez des bots pour chaque canal, depuis une seule et unique plateforme. Prenez le contr\u00f4le de votre exp\u00e9rience client avec le logiciel de centres de contact cloud Genesys. Gr\u00e2ce \u00e0 un simple outil de glisser-d\u00e9poser, vous d\u00e9cidez du meilleur flux de travail d'exp\u00e9rience client et g\u00e9rez toutes vos interactions automatis\u00e9es par l'IA et celles prises en charge par les agents. Vous pouvez opter pour des interactions enti\u00e8rement ou partiellement automatis\u00e9es et transmettre les interactions aux agents en toute fluidit\u00e9.<\/p>\n<p>Le temps des transferts aveugles est r\u00e9volu. Offrez une exp\u00e9rience personnalis\u00e9e \u00e0 vos clients en mettant \u00e0 la disposition de vos agents le contexte li\u00e9 \u00e0 chaque interaction automatis\u00e9e. R\u00e9duisez la frustration des clients et agents gr\u00e2ce \u00e0 une exp\u00e9rience hybride vous permettant de mieux optimiser vos ressources et de proposer la meilleure exp\u00e9rience de mani\u00e8re globale.<\/p><\/div><div class=\"grid-container\" ><div class=\"grid-box grid-image\" data-col-span=\"colspan2\" data-row-span=\"rowspan1\"><div class=\"box-media image-wide\" style=\"\"><img decoding=\"async\" width=\"1253\" height=\"372\" src=\"https:\/\/www.genesys.com\/media\/Google-Cloud-partnership-Integrated-graphic-FR.svg\" style=\"\" alt=\"Google cloud partnership integrated graphic fr\" \/><\/div><\/div><div class=\"grid-box grid-item has-title\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Logiciel de centre de contact Genesys Cloud<\/h4><p>Orchestrez les exp\u00e9riences client de A \u00e0 Z. Les solutions de centre de contact Genesys Cloud et Genesys vous permettent de cr\u00e9er et g\u00e9rer une IA conversationnelle dans le cadre de votre strat\u00e9gie g\u00e9n\u00e9rale en mati\u00e8re d&rsquo;exp\u00e9rience client.<\/p>\n<\/div><\/div><div class=\"grid-box grid-item has-title\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">IA du Centre de contact de Google Cloud<\/h4><p>Offrez un service client exceptionnel et am\u00e9liorez l&rsquo;efficacit\u00e9 op\u00e9rationnelle gr\u00e2ce \u00e0 l&rsquo;intelligence artificielle. Permettez \u00e0 votre agent virtuel de converser naturellement avec les clients gr\u00e2ce \u00e0 Dialogflow et dotez les agents d&rsquo;une assistance sp\u00e9cifique pour les cas complexes.<\/p>\n<\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div class=\"section-cta format-cta-t1 has-bgcolor\" data-swidth=\"stretch\" data-cta-type=\"cta-t1\" data-bgcolor=\"bgc-charcoal\" data-bg-posx=\"center\" data-bg-posy=\"center\" data-text-theme=\"theme-dark\"><div class=\"box-logo image-wide\"><img decoding=\"async\" width=\"774\" height=\"189\" src=\"https:\/\/www.genesys.com\/media\/348a1039-entelchile_logo.svg\" alt=\"Entelchile logo\"><\/div><div class=\"text-col\"><div class=\"box-quote\">\"Nos clients n'interagissent plus avec nous de la m\u00eame fa\u00e7on. Sans notre syst\u00e8me d'IA, nos bots et nos technologies optimis\u00e9s gr\u00e2ce \u00e0 l'IA de Genesys, nous ne pourrions pas proposer ce genre de service.\"<\/div><div class=\"speaker-info\"><p class=\"fullname\">Pablo Oyarzun<\/p><p class=\"jobtitle\">Responsable de l'exp\u00e9rience client<\/p><p class=\"company\">Entel<\/p><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div class=\"section-grid has-title has-imageclr\" data-swidth=\"stretch\" data-column=\"grid-3x3\" data-format=\"grid-b\" data-cards=\"bgc-white\" data-shadow=\"shadow\" data-bgcolor=\"bgc-lgray\" data-bg-posx=\"center\" data-bg-posy=\"center\" data-text-theme=\"theme-light\"><div class=\"text-col\"><h3>Changez la donne avec Genesys et l'IA du Centre de contact de Google Cloud<\/h3><\/div><div class=\"grid-container\" ><div class=\"grid-box grid-item has-title has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-square\"><img decoding=\"async\" width=\"48\" height=\"48\" src=\"https:\/\/www.genesys.com\/media\/heart-updated.svg\"  alt=\"Customer care\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Favorisez les relations, pas simplement les transactions<\/h4><p>Offrez une assistance personnalis\u00e9e, un service disponible 24\u00a0h\/24 et 7\u00a0j\/7 et une r\u00e9solution rapide des probl\u00e8mes, pour que chaque transaction individuelle soit synonyme de fid\u00e9lit\u00e9 client durable.<\/p>\n<\/div><\/div><div class=\"grid-box grid-item has-title has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-square\"><img decoding=\"async\" width=\"48\" height=\"48\" src=\"https:\/\/www.genesys.com\/media\/graph-bar-increase-1.svg\"  alt=\"Graph bar growth\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Am\u00e9liorez la satisfaction utilisateur et l'efficacit\u00e9 op\u00e9rationnelle<\/h4><p>R\u00e9duisez le volume d&rsquo;appels, les temps de traitement et les co\u00fbts de formation des agents, pour acc\u00e9l\u00e9rer et am\u00e9liorer l&rsquo;efficacit\u00e9 de l&rsquo;ensemble de vos op\u00e9rations.<\/p>\n<\/div><\/div><div class=\"grid-box grid-item has-title has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-tall\"><img decoding=\"async\" width=\"44\" height=\"48\" src=\"https:\/\/www.genesys.com\/media\/ec4bec4f-agent.svg\"  alt=\"Agent\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Hissez chaque agent au rang de sp\u00e9cialiste<\/h4><p>Lib\u00e9rez les agents afin qu&rsquo;ils se concentrent sur des appels plus complexes et sp\u00e9cifiques, tout en leur donnant acc\u00e8s \u00e0 des informations en temps r\u00e9el, des flux de travail et des conseils \u00e9tape par \u00e9tape.<\/p>\n<\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div class=\"section-grid has-title\" data-swidth=\"stretch\" data-column=\"grid-3x3\" data-format=\"grid-c\" data-cards=\"bgc-clear\" data-shadow=\"\" data-bg-posx=\"center\" data-bg-posy=\"center\" data-text-theme=\"theme-light\"><div class=\"text-col\"><h3>En savoir plus sur Genesys et Google Cloud<\/h3><\/div><div class=\"grid-container\" ><div class=\"grid-box grid-item has-title has-cta has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-wide\"><img decoding=\"async\" width=\"440\" height=\"240\" src=\"https:\/\/www.genesys.com\/media\/Genesys-and-Google-EB-resource_center-FR.png\"  alt=\"Genesys and google eb resource center fr\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">eBook : Genesys et Google Cloud : Donner vie \u00e0 l'IA des centres de contact<\/h4><div class=\"box-cta cta-btn\"><a role=\"button\" class=\"arrow arrow-primary\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/genesys-and-google-cloud-bringing-contact-center-ai-to-life\" target=\"\" rel=\"\">T\u00e9l\u00e9charger<\/a><\/div><\/div><\/div><div class=\"grid-box grid-item has-title has-cta has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-wide\"><img decoding=\"async\" width=\"800\" height=\"440\" src=\"https:\/\/www.genesys.com\/media\/Google-IDC-Report-FR-Featured-Image-2.png\"  alt=\"Google idc report fr featured image\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">\u00c9tude IDC : Lib\u00e9rer le pouvoir de l'AI pour les centres de contact avec Google Cloud et Genesys<\/h4><div class=\"box-cta cta-btn\"><a role=\"button\" class=\"arrow arrow-primary\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/idc-unlocking-the-transformative-power-of-ai-for-contact-centers-with-google-cloud-and-genesys\" target=\"\" rel=\"\">Lire<\/a><\/div><\/div><\/div><div class=\"grid-box grid-item has-title has-cta has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-wide\"><img decoding=\"async\" width=\"880\" height=\"480\" src=\"https:\/\/www.genesys.com\/media\/Ask-Me-Anything-Webinar-Icon-440x240-Webinar-Thumbnail.jpg\"  alt=\"Ask me anything webinar icon 440&#215;240 webinar thumbnail\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Webinaire \u00e0 la demande : Les r\u00e9ponses \u00e0 toutes vos questions concernant la s\u00e9curit\u00e9 de l'IA du centre de contact<\/h4><div class=\"box-cta cta-btn\"><a role=\"button\" class=\"arrow arrow-primary\" href=\"\/webinars\/all-your-contact-center-ai-security-questions-answered\" target=\"\" rel=\"\">Visionner<\/a><\/div><\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section el_id=\u00a0\u00bbgetstarted\u00a0\u00bb][vc_row][vc_column]<div class=\"section-form format-form-a formtype-hot has-title has-bgcolor has-imagebg\" data-swidth=\"stretch\" data-cards=\"\" data-modalbg=\"\" data-bgcolor=\"bgc-orange\" data-bgimg=\"https:\/\/www.genesys.com\/media\/bg-grad-warmred-to-plumish.svg\" data-bg-posx=\"center\" data-bg-posy=\"center\" data-text-theme=\"theme-dark\"><div class=\"text-col\"><h3>D\u00e9couvrez Genesys et Google Cloud<\/h3><p>Associez la puissance de l&rsquo;IA \u00e0 l&rsquo;orchestration du parcours client omnicanal pour franchir une \u00e9tape sup\u00e9rieure en mati\u00e8re d&rsquo;exp\u00e9riences client.<\/p>\n<p>Remplissez simplement ce formulaire\u00a0; nous vous accompagnerons dans votre d\u00e9couverte de Genesys et de l&rsquo;IA du Centre de contact de Google\u00a0Cloud.<\/p>\n<\/div><div class=\"form-col\"><div class=\"eloq_form elq-container gmkto_form_type_hot gmkto_format_grid\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"inline\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init yesknown yesprefill yespp strict-check\"  data-target=\"#modalthankyoucontent\" ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Heureux de vous revoir,<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Ce n\u2019est pas vous ?<\/a><\/p><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7011T000001t8wQQAQ\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/pages\/81815\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"page\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"fr-fr\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/pages\/81815\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"81815\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"E-mail professionnel\" placeholder=\"E-mail professionnel\">\n        <label for=\"fe192\">E-mail professionnel<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"Pr\u00e9nom\">\n        <label for=\"fe190\">Pr\u00e9nom<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"Nom\">\n        <label for=\"fe191\">Nom<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row form-floating el_field\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input required pre-exclude\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"T\u00e9l\u00e9phone\">\n        <label for=\"fe215\">T\u00e9l\u00e9phone<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">Cadre sup\u00e9rieur<\/option><option value=\"VP\">VP<\/option><option value=\"Director\">Directeur<\/option><option value=\"Manager\">Manager<\/option><option value=\"Principal\">Principal<\/option><option value=\"Engineer \/ Architect\">Ing\u00e9nieur\/Architecte<\/option><option value=\"Consultant\">Consultant<\/option><option value=\"Analyst\">Analyste<\/option><option value=\"Partner\">Partenaire<\/option><option value=\"Staff\">Personnel<\/option><option value=\"Unknown\">Autre<\/option>\n        <\/select>\n        <label for=\"fe219\">R\u00f4le<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">R\u00e9clamations<\/option><option value=\"Collections\">Collecte<\/option><option value=\"Contact Center Management\">Gestion du centre de contact<\/option><option value=\"Customer Experience\">Exp\u00e9rience client<\/option><option value=\"Customer Service\">Service client<\/option><option value=\"Ecommerce\/Digital Channels\">E-commerce\/canaux digitaux<\/option><option value=\"Finance\">Finance<\/option><option value=\"Human Resources\">Ressources humaines<\/option><option value=\"Influencer\">Influenceur<\/option><option value=\"Information Technology\">IT<\/option><option value=\"IT Architecture\">IT Architecture<\/option><option value=\"IT Infrastructure\">IT Infrastructure<\/option><option value=\"IVR\">SVI<\/option><option value=\"Marketing\">Marketing<\/option><option value=\"Operations \/ Process Management\">Gestion des op\u00e9rations\/processus<\/option><option value=\"Production Management\">Gestion de la production<\/option><option value=\"Purchasing\">Achats<\/option><option value=\"Sales\">Ventes<\/option><option value=\"Unknown\">Autre<\/option>\n        <\/select>\n        <label for=\"fe218\">D\u00e9partement<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"Nom de la soci\u00e9t\u00e9\">\n        <label for=\"fe193\">Nom de la soci\u00e9t\u00e9<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Pays<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">D\u00e9partement\/r\u00e9gion<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"Your Website\">\n        <label for=\"fe801\">Your Website<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"city\" id=\"fe226\" value=\"\" placeholder=\"Ville\">\n        <label for=\"fe226\">Ville<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"Intitul\u00e9 du poste\">\n        <label for=\"fe220\">Intitul\u00e9 du poste<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">Banque<\/option><option value=\"Business Services\">Services commerciaux<\/option><option value=\"Capital Markets\">Capital Markets<\/option><option value=\"Communications\">Communications<\/option><option value=\"Consumer Products\">Consumer Products<\/option><option value=\"Defense & Intelligence\">Defense & Intelligence<\/option><option value=\"Education & Non-Profit\">Education & Non-Profit<\/option><option value=\"Energy & Utilities\">\u00c9nergie et services publics<\/option><option value=\"Entertainment\">Divertissement<\/option><option value=\"Government\">Service public<\/option><option value=\"Insurance\">Assurance<\/option><option value=\"Life Sciences\">Life Sciences<\/option><option value=\"Logistics\">Logistics<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Providers<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">Technologies<\/option><option value=\"Travel & Hospitality\">Travel & Hospitality<\/option><option value=\"Retail Banking\">Retail Banking<\/option><option value=\"Other\">Autre<\/option>\n        <\/select>\n        <label for=\"fe221\">Industrie<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">Recherches pr\u00e9liminaires<\/option><option value=\"Gathering business requirements\">\u00c9tablissement d\u2019un cahier des charges<\/option><option value=\"Comparing solutions\">Comparaison de solutions<\/option><option value=\"Ready for a conversation\">Pr\u00eat \u00e0 engager une discussion<\/option>\n        <\/select>\n        <label for=\"fe222\">Domaine d\u2019int\u00e9r\u00eat<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1 \u00e0 20<\/option><option value=\"21-50\">21 \u00e0 50<\/option><option value=\"51-100\">51 \u00e0 100<\/option><option value=\"101-300\">101 \u00e0 300<\/option><option value=\"301-500\">301 \u00e0 500<\/option><option value=\"501-1000\">501 \u00e0 1\u00a0000<\/option><option value=\">1000\">Plus de 1\u00a0000<\/option><option value=\"No Contact Center\">Pas un centre de contact<\/option><option value=\"Don't Know\">Ne sait pas<\/option>\n        <\/select>\n        <label for=\"fe225\">Nombre de postes agents<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">Oui. Me tenir inform\u00e9 par e-mail ou par t\u00e9l\u00e9phone des informations relatives \u00e0 Genesys.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">Je souhaite \u00eatre contact\u00e9 par un expert CX<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"on\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Se lancer\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Se lancer\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>En fournissant vos informations, vous acceptez notre <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">politique de confidentialit\u00e9<\/a><\/span><\/div><\/div><\/form><\/div><div id=\"modalthankyoucontent\"><h3>Merci de votre int\u00e9r\u00eat pour les solutions Genesys et Google Cloud.<\/h3><p>Un repr\u00e9sentant vous contactera sous peu.<\/p><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1594833915657{padding-top: 8.333rem !important;padding-bottom: 8.333rem !important;background-color: #4e5054 !important;}\u00a0\u00bb][vc_row][vc_column][vc_single_image image=\u00a0\u00bb326527&Prime; alignment=\u00a0\u00bbcenter\u00a0\u00bb si_max_width=\u00a0\u00bb600px\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1594662377203{margin-bottom: 1.889rem !important;}\u00a0\u00bb si_alt_text=\u00a0\u00bbGenesys &#8211; Google Logo\u00a0\u00bb][vc_column_text] Proposez une IA conversationnelle \u00e0 tous vos clients [\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section el_id=\u00a0\u00bbgetstarted\u00a0\u00bb][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section]<\/p>\n","protected":false},"author":1,"featured_media":81837,"parent":0,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-81815","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/pages\/81815","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/comments?post=81815"}],"version-history":[{"count":5,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/pages\/81815\/revisions"}],"predecessor-version":[{"id":330454,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/pages\/81815\/revisions\/330454"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/media\/81837"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/media?parent=81815"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}