{"id":81710,"date":"2018-08-10T10:40:30","date_gmt":"2018-08-10T17:40:30","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=81710"},"modified":"2025-09-10T22:00:22","modified_gmt":"2025-09-11T05:00:22","slug":"resources","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/fr-fr\/resources","title":{"rendered":"Ressources"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section sec_modern_width=\u00a0\u00bbenable\u00a0\u00bb background_color=\u00a0\u00bbbgc-lgray\u00a0\u00bb flair=\u00a0\u00bb%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D\u00a0\u00bb][vc_row equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column width=\u00a0\u00bb2\/3&Prime; offset=\u00a0\u00bbvc_col-lg-offset-2&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h1 class=\"text-center\">Ressources<\/h1>\n<p>[\/vc_column_text][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<p style=\"text-align: center;\">Atteignez plus rapidement vos objectifs en mati\u00e8re d&rsquo;exp\u00e9rience client gr\u00e2ce \u00e0 nos articles, guides, vid\u00e9os et autres ressources gratuits.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb][vc_row][vc_column][vc_column_text css=\u00a0\u00bb.vc_custom_1757566818895{margin-bottom: 2rem !important;}\u00a0\u00bb]<\/p>\n<h2 class=\"h4\" style=\"text-align: left;\">\u00c0 la une<\/h2>\n<p>[\/vc_column_text]<div class=\"resources-grid featured-only\" data-display=\"12\"><div class=\"featured-container\"><div class=\"featured-grid-row grid-row row grid-col-3\"><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image featured-item post-type-resources\" data-index=\"0\" data-tags=\"resources,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/orchestrer-lexperience-client-avec-genesys-et-orange-business\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/WEM-Blog-Resource-Thumbnail.png\" height=\"582\" width=\"1029\" alt=\"Wem blog resource thumbnail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Orchestrer l&rsquo;exp\u00e9rience client avec Genesys et Orange Business<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image featured-item post-type-resources\" data-index=\"1\" data-tags=\"resources,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,d\u00e9mo,demo,financier,financial,industrial,public,retail,sant\u00e9,healthcare,technologies,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client\" data-tax_content_type=\"d\u00e9mo\" data-tax_sector=\"financier|industrial|public|retail|sant\u00e9|technologies\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/genesys-cloud-agentic-virtual-agent-demo\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Agentic_Virtual_Agent_Demo-video-thumbnail-824x528-1.png\" height=\"538\" width=\"824\" alt=\"Agentic virtual agent demo video thumbnail 824&#215;528\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">D\u00e9mo de Genesys\u00a0Cloud Agentic Virtual Agent<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image featured-item post-type-article\" data-index=\"2\" data-tags=\"article,faites passer votre technologie au niveau sup\u00e9rieur,level up your technology,article&nbsp;web,web article,ai and automation\" data-post-type=\"article\" data-tax_contenttheme=\"faites passer votre technologie au niveau sup\u00e9rieur\" data-tax_content_type=\"article&nbsp;web\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/article\/understanding-nlp-in-customer-service-making-conversations-smarter\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/NLP-hero-scaled.png\" height=\"900\" width=\"1600\" alt=\"Understanding nlp\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Optimiser les interactions du service client avec le NLP<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb el_class=\u00a0\u00bbresource-row\u00a0\u00bb][vc_row][vc_column][vc_column_text css=\u00a0\u00bb.vc_custom_1757566811367{margin-bottom: 2rem !important;}\u00a0\u00bb]<\/p>\n<h2 class=\"h3\">Toutes les ressources<\/h2>\n<p>[\/vc_column_text]<div class=\"resources-grid has-filters\" data-display=\"12\"><div class=\"resources-grid-container\"><div class=\"resources-main-row row\"><div class=\"resources-grid-filters-col col-md-3 col-12\"><div class=\"filters-container d-lg-block d-md-flex d-block flex-wrap text-end\"><button class=\"badge bgc-lgray border-0 collapsed d-md-none font-weight-regular mb-1 p-1 rounded-1 text-16\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#mobileFilter\" aria-expanded=\"false\" aria-controls=\"mobileFilter\"><i class=\"fa-kit fa-filter\"><\/i> Filter<\/button> <div id=\"mobileFilter\" class=\"grid-filter-container collapse d-md-block text-start\"><div class=\"grid-filter\"><div class=\"filter-item filter-search col-12 px-0\"><div class=\"form-floating\"><input type=\"text\" class=\"text-16 form-control grid-filter-input grid-search\" placeholder=\"Recherche\" id=\"filter_search\">\r\n            <label for=\"filter_search\">Recherche<\/label><\/div><\/div><div class=\"accordion mt-1\" id=\"filter-accordion\">\r\n            <div class=\"accordion-item\">\r\n                <div class=\"text-22 font-weight-bold\" id=\"heading-tax_contenttheme\">\r\n                    <button class=\"accordion-button rounded shadow-none \" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-tax_contenttheme\" aria-expanded=\"true\" aria-controls=\"collapse-tax_contenttheme\">\r\n                        Th\u00e8me\r\n                    <\/button>\r\n                <\/div>\r\n            <div id=\"collapse-tax_contenttheme\" class=\"accordion-collapse collapse show\" aria-labelledby=\"heading-tax_contenttheme\">\r\n                <div class=\"accordion-body\"><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"am\u00e9liorer l'exp\u00e9rience client\" id=\"improve-customer-experience-fr-fr\" data-slug=\"improve-customer-experience-fr-fr\"><label class=\"form-check-label\" for=\"improve-customer-experience-fr-fr\">Am\u00e9liorer l'exp\u00e9rience client<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"am\u00e9liorez l'exp\u00e9rience des collaborateurs\" id=\"improve-employee-experience-fr-fr\" data-slug=\"improve-employee-experience-fr-fr\"><label class=\"form-check-label\" for=\"improve-employee-experience-fr-fr\">Am\u00e9liorez l'exp\u00e9rience des collaborateurs<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"level up your technology\" id=\"level-up-your-technology\" data-slug=\"level-up-your-technology\"><label class=\"form-check-label\" for=\"level-up-your-technology\">Level up your technology<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"faites passer votre technologie au niveau sup\u00e9rieur\" id=\"level-up-your-technology-fr-fr\" data-slug=\"level-up-your-technology-fr-fr\"><label class=\"form-check-label\" for=\"level-up-your-technology-fr-fr\">Faites passer votre technologie au niveau sup\u00e9rieur<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"grow your business\" id=\"grow-your-business-fr-fr\" data-slug=\"grow-your-business-fr-fr\"><label class=\"form-check-label\" for=\"grow-your-business-fr-fr\">Grow your business<\/label><\/div><\/div><\/div><\/div>\r\n            <div class=\"accordion-item\">\r\n                <div class=\"text-22 font-weight-bold\" id=\"heading-tax_content_type\">\r\n                    <button class=\"accordion-button rounded shadow-none collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-tax_content_type\" aria-expanded=\"false\" aria-controls=\"collapse-tax_content_type\">\r\n                        Type de contenu\r\n                    <\/button>\r\n                <\/div>\r\n            <div id=\"collapse-tax_content_type\" class=\"accordion-collapse collapse \" aria-labelledby=\"heading-tax_content_type\">\r\n                <div class=\"accordion-body\"><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"article&nbsp;web\" id=\"web-article-fr-fr\" data-slug=\"web-article-fr-fr\"><label class=\"form-check-label\" for=\"web-article-fr-fr\">Article&nbsp;Web<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"blog\" id=\"blog-fr-fr\" data-slug=\"blog-fr-fr\"><label class=\"form-check-label\" for=\"blog-fr-fr\">Blog<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"checklist\" id=\"checklist-fr-fr\" data-slug=\"checklist-fr-fr\"><label class=\"form-check-label\" for=\"checklist-fr-fr\">Checklist<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"d\u00e9mo\" id=\"demo-fr-fr\" data-slug=\"demo-fr-fr\"><label class=\"form-check-label\" for=\"demo-fr-fr\">D\u00e9mo<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"guide pratique\" id=\"practical-guide-fr-fr\" data-slug=\"practical-guide-fr-fr\"><label class=\"form-check-label\" for=\"practical-guide-fr-fr\">Guide pratique<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"infographic\" id=\"infographic-fr-fr\" data-slug=\"infographic-fr-fr\"><label class=\"form-check-label\" for=\"infographic-fr-fr\">Infographic<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"interactif\" id=\"interactive-fr-fr\" data-slug=\"interactive-fr-fr\"><label class=\"form-check-label\" for=\"interactive-fr-fr\">Interactif<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"livre blanc\" id=\"white-paper-fr-fr\" data-slug=\"white-paper-fr-fr\"><label class=\"form-check-label\" for=\"white-paper-fr-fr\">Livre blanc<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"product overview\" id=\"product-overview\" data-slug=\"product-overview\"><label class=\"form-check-label\" for=\"product-overview\">Product overview<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"pr\u00e9sentation du produit\" id=\"presentation-du-produit\" data-slug=\"presentation-du-produit\"><label class=\"form-check-label\" for=\"presentation-du-produit\">Pr\u00e9sentation du produit<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"rapport\" id=\"report-fr-fr\" data-slug=\"report-fr-fr\"><label class=\"form-check-label\" for=\"report-fr-fr\">Rapport<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"success story\" id=\"success-story-fr-fr\" data-slug=\"success-story-fr-fr\"><label class=\"form-check-label\" for=\"success-story-fr-fr\">Success story<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"video\" id=\"video-fr-fr\" data-slug=\"video-fr-fr\"><label class=\"form-check-label\" for=\"video-fr-fr\">Video<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"ebook\" id=\"ebook-fr-fr\" data-slug=\"ebook-fr-fr\"><label class=\"form-check-label\" for=\"ebook-fr-fr\">eBook<\/label><\/div><\/div><\/div><\/div>\r\n            <div class=\"accordion-item\">\r\n                <div class=\"text-22 font-weight-bold\" id=\"heading-tax_sector\">\r\n                    <button class=\"accordion-button rounded shadow-none collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-tax_sector\" aria-expanded=\"false\" aria-controls=\"collapse-tax_sector\">\r\n                        Secteur\r\n                    <\/button>\r\n                <\/div>\r\n            <div id=\"collapse-tax_sector\" class=\"accordion-collapse collapse \" aria-labelledby=\"heading-tax_sector\">\r\n                <div class=\"accordion-body\"><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"financier\" id=\"financial-fr-fr\" data-slug=\"financial-fr-fr\"><label class=\"form-check-label\" for=\"financial-fr-fr\">Financier<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"industrial\" id=\"industrial-fr-fr\" data-slug=\"industrial-fr-fr\"><label class=\"form-check-label\" for=\"industrial-fr-fr\">Industrial<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"public\" id=\"public-fr-fr\" data-slug=\"public-fr-fr\"><label class=\"form-check-label\" for=\"public-fr-fr\">Public<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"retail\" id=\"retail-fr-fr\" data-slug=\"retail-fr-fr\"><label class=\"form-check-label\" for=\"retail-fr-fr\">Retail<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"sant\u00e9\" id=\"healthcare-fr-fr\" data-slug=\"healthcare-fr-fr\"><label class=\"form-check-label\" for=\"healthcare-fr-fr\">Sant\u00e9<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"technologies\" id=\"technologies\" data-slug=\"technologies\"><label class=\"form-check-label\" for=\"technologies\">Technologies<\/label><\/div><\/div><\/div><\/div>\r\n            <div class=\"accordion-item\">\r\n                <div class=\"text-22 font-weight-bold\" id=\"heading-tax_capability_sitewide\">\r\n                    <button class=\"accordion-button rounded shadow-none collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-tax_capability_sitewide\" aria-expanded=\"false\" aria-controls=\"collapse-tax_capability_sitewide\">\r\n                        Fonctionnalit\u00e9s\r\n                    <\/button>\r\n                <\/div>\r\n            <div id=\"collapse-tax_capability_sitewide\" class=\"accordion-collapse collapse \" aria-labelledby=\"heading-tax_capability_sitewide\">\r\n                <div class=\"accordion-body\"><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"ai and automation\" id=\"ai-and-automation\" data-slug=\"ai-and-automation\"><label class=\"form-check-label\" for=\"ai-and-automation\">AI and automation<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"analytics and reporting\" id=\"analytics-and-reporting-fr-fr\" data-slug=\"analytics-and-reporting-fr-fr\"><label class=\"form-check-label\" for=\"analytics-and-reporting-fr-fr\">Analytics and reporting<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"cloud migration\" id=\"cloud-migration-fr-fr\" data-slug=\"cloud-migration-fr-fr\"><label class=\"form-check-label\" for=\"cloud-migration-fr-fr\">Cloud Migration<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"communications sortantes\" id=\"communications-sortantes\" data-slug=\"communications-sortantes\"><label class=\"form-check-label\" for=\"communications-sortantes\">Communications sortantes<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"inbound\" id=\"inbound-fr-fr\" data-slug=\"inbound-fr-fr\"><label class=\"form-check-label\" for=\"inbound-fr-fr\">Inbound<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"int\u00e9grations\" id=\"integrations-fr-fr\" data-slug=\"integrations-fr-fr\"><label class=\"form-check-label\" for=\"integrations-fr-fr\">Int\u00e9grations<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"journey management\" id=\"journey-management-fr-fr\" data-slug=\"journey-management-fr-fr\"><label class=\"form-check-label\" for=\"journey-management-fr-fr\">Journey Management<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"num\u00e9rique\" id=\"digital-fr-fr\" data-slug=\"digital-fr-fr\"><label class=\"form-check-label\" for=\"digital-fr-fr\">Num\u00e9rique<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"security and availability\" id=\"security-and-availability-fr-fr\" data-slug=\"security-and-availability-fr-fr\"><label class=\"form-check-label\" for=\"security-and-availability-fr-fr\">Security and availability<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"unified communications\" id=\"unified-communications-fr-fr\" data-slug=\"unified-communications-fr-fr\"><label class=\"form-check-label\" for=\"unified-communications-fr-fr\">Unified communications<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"voice\" id=\"voice-fr-fr\" data-slug=\"voice-fr-fr\"><label class=\"form-check-label\" for=\"voice-fr-fr\">Voice<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"wem\" id=\"wem-fr-fr\" data-slug=\"wem-fr-fr\"><label class=\"form-check-label\" for=\"wem-fr-fr\">WEM<\/label><\/div><\/div><\/div><\/div><\/div>\r\n        <div class=\"btn-container justify-content-center\">\r\n            <a href=\"#\" class=\"btn clear-btn btn-secondary small w-100 justify-content-center\">Tout effacer<\/a>\r\n        <\/div><\/div><\/div><\/div><\/div><div class=\"resources-grid-main-col col-md-9 col-12 mt-lg-0 mt-1 mt-md-0\"><div class=\"resources-grid-main-container\"><div class=\"resources-grid-row grid-row row grid-col-3 gutter-small\"><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-resources\" data-index=\"0\" data-tags=\"resources,level up your technology,product overview,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"level up your technology\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/genesys-cloud-copilot-overview\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumbnail-copilot-overview.jpg\" height=\"464\" width=\"820\" alt=\"Resource thumbnail copilot overview\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Pr\u00e9sentation de Genesys Cloud Copilot<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-resources\" data-index=\"1\" data-tags=\"resources,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,interactif,interactive,array\" data-post-type=\"resources\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client\" data-tax_content_type=\"interactif\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/top-cx-trends-in-2026\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Resource-thumbnail_Webinar_820x464.jpg\" height=\"464\" width=\"820\" alt=\"Resource thumbnail webinar 820x464\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Les grandes tendances\u00a0CX de 2026<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-blog\" data-index=\"2\" data-tags=\"blog,faites passer votre technologie au niveau sup\u00e9rieur,level up your technology,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"faites passer votre technologie au niveau sup\u00e9rieur\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/blog\/post\/how-large-action-models-will-power-agentic-orchestration\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AVA-OJ-blog_image_820x547.png\" height=\"547\" width=\"820\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Comment les grands mod\u00e8les d'action vont alimenter l'orchestration agentique<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-resources\" data-index=\"3\" data-tags=\"resources,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/orchestrer-lexperience-client-avec-genesys-et-orange-business\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/WEM-Blog-Resource-Thumbnail.png\" height=\"582\" width=\"1029\" alt=\"Wem blog resource thumbnail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Orchestrer l&rsquo;exp\u00e9rience client avec Genesys et Orange Business<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-blog\" data-index=\"4\" data-tags=\"blog,faites passer votre technologie au niveau sup\u00e9rieur,level up your technology,ai and automation,cloud migration,num\u00e9rique,digital,array\" data-post-type=\"blog\" data-tax_contenttheme=\"faites passer votre technologie au niveau sup\u00e9rieur\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|cloud migration|num\u00e9rique\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/blog\/post\/is-your-cx-investment-framed-as-a-growth-driver\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_479659532-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Votre investissement CX est-il per\u00e7u comme un levier de croissance ?<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-blog\" data-index=\"5\" data-tags=\"blog,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,ai and automation,analytics and reporting,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|analytics and reporting|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/blog\/post\/the-hidden-costs-of-underfunding-customer-experience-in-2026\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_1435374765-1260x664.jpeg\" height=\"664\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Les co\u00fbts cach\u00e9s d\u2019un sous-investissement dans l\u2019exp\u00e9rience client en 2026<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-blog\" data-index=\"6\" data-tags=\"blog,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,ai and automation,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/blog\/post\/3-budget-must-haves-for-building-customer-loyalty-in-2026\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/3-Budget-Must-Haves-1260x709.jpg\" height=\"709\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">3 priorit\u00e9s budg\u00e9taires pour renforcer la fid\u00e9lit\u00e9 client en 2026<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-resources\" data-index=\"7\" data-tags=\"resources,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,am\u00e9liorez l'exp\u00e9rience des collaborateurs,improve employee experience,faites passer votre technologie au niveau sup\u00e9rieur,level up your technology,d\u00e9mo,demo,video,ai and automation,num\u00e9rique,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client|am\u00e9liorez l'exp\u00e9rience des collaborateurs|faites passer votre technologie au niveau sup\u00e9rieur\" data-tax_content_type=\"d\u00e9mo|video\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|num\u00e9rique\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/genesys-cloud-ai-powered-experience-orchestration-demo\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Demo-Video-EO.jpg\" height=\"464\" width=\"820\" alt=\"820&#215;464  demo video   eo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">D\u00e9mo : Orchestration de l\u2019exp\u00e9rience pilot\u00e9e par l\u2019IA avec Genesys Cloud<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-blog\" data-index=\"8\" data-tags=\"blog,faites passer votre technologie au niveau sup\u00e9rieur,level up your technology,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"faites passer votre technologie au niveau sup\u00e9rieur\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/blog\/post\/bridging-the-gap-ai-powered-experience-orchestration-for-europes-regulated-sectors\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/EUAdobeStock_761011257-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Quand l'orchestration de l'exp\u00e9rience pilot\u00e9e par\u00a0IA comble le foss\u00e9 exp\u00e9rientiel pour les secteurs r\u00e9glement\u00e9s europ\u00e9ens <\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-blog\" data-index=\"9\" data-tags=\"blog,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,ai and automation,int\u00e9grations,integrations,array\" data-post-type=\"blog\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|int\u00e9grations\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/blog\/post\/the-future-of-cx-will-be-built-on-intelligent-ecosystems\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/SN_AdobeStock_729969701-scaled-e1771269118852-1260x770.jpeg\" height=\"770\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">L'avenir de la CX reposera sur des \u00e9cosyst\u00e8mes intelligents<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-blog\" data-index=\"10\" data-tags=\"blog,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,ai and automation,num\u00e9rique,digital,voice,array\" data-post-type=\"blog\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|num\u00e9rique|voice\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/blog\/post\/modernizing-cx-with-agentic-ai-and-whatsapp-with-voice\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/WhatsAppAdobeStock_459278063-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Moderniser l\u2019exp\u00e9rience client avec l\u2019IA agentique et WhatsApp Voice<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-blog\" data-index=\"11\" data-tags=\"blog,faites passer votre technologie au niveau sup\u00e9rieur,level up your technology,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"faites passer votre technologie au niveau sup\u00e9rieur\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/blog\/post\/from-conversation-to-resolution-genesys-cloud-agentic-virtual-agent\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AVA-launch-blog-hero-1260x841.jpg\" height=\"841\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">De la conversation \u00e0 la r\u00e9solution\u00a0: d\u00e9couvrez Genesys\u00a0Cloud Agentic Virtual Agent<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"12\" data-tags=\"resources,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,d\u00e9mo,demo,financier,financial,industrial,public,retail,sant\u00e9,healthcare,technologies,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client\" data-tax_content_type=\"d\u00e9mo\" data-tax_sector=\"financier|industrial|public|retail|sant\u00e9|technologies\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/genesys-cloud-agentic-virtual-agent-demo\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Agentic_Virtual_Agent_Demo-video-thumbnail-824x528-1.png\" height=\"538\" width=\"824\" alt=\"Agentic virtual agent demo video thumbnail 824&#215;528\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">D\u00e9mo de Genesys\u00a0Cloud Agentic Virtual Agent<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"13\" data-tags=\"resources,faites passer votre technologie au niveau sup\u00e9rieur,level up your technology,pr\u00e9sentation du produit,presentation du produit,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"faites passer votre technologie au niveau sup\u00e9rieur\" data-tax_content_type=\"pr\u00e9sentation du produit\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/genesys-cloud-agentic-virtual-agent-overview\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumbnail-ava-overview.jpg\" height=\"464\" width=\"820\" alt=\"Agentic virtual agent overview\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Pr\u00e9sentation du produit Genesys\u00a0Cloud Agentic Virtual Agent<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"14\" data-tags=\"blog,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,ai and automation,cloud migration,num\u00e9rique,digital,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|cloud migration|num\u00e9rique|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/blog\/post\/the-customer-has-changed-cx-must-catch-up\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Coffee_AdobeStock_403199946-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Le client a chang\u00e9. La CX doit s'adapter. <\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"15\" data-tags=\"article,faites passer votre technologie au niveau sup\u00e9rieur,level up your technology,article&nbsp;web,web article,ai and automation\" data-post-type=\"article\" data-tax_contenttheme=\"faites passer votre technologie au niveau sup\u00e9rieur\" data-tax_content_type=\"article&nbsp;web\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/article\/understanding-nlp-in-customer-service-making-conversations-smarter\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/NLP-hero-1260x709.png\" height=\"709\" width=\"1260\" alt=\"Understanding nlp\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Optimiser les interactions du service client avec le NLP<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"16\" data-tags=\"blog,faites passer votre technologie au niveau sup\u00e9rieur,level up your technology,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"faites passer votre technologie au niveau sup\u00e9rieur\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/blog\/post\/ai-trust-and-the-future-of-cx-key-insights-from-davos-2026\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/55049101701_c0094f71ea_o-1260x840.jpg\" height=\"840\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">IA, confiance et avenir de la CX\u00a0: les conclusions de Davos\u00a02026<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"17\" data-tags=\"article,faites passer votre technologie au niveau sup\u00e9rieur,level up your technology,article&nbsp;web,web article,ai and automation\" data-post-type=\"article\" data-tax_contenttheme=\"faites passer votre technologie au niveau sup\u00e9rieur\" data-tax_content_type=\"article&nbsp;web\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/article\/demystifying-machine-learning-for-cx-teams\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/machine-learning-in-cx.jpg\" height=\"720\" width=\"1080\" alt=\"Machine learning in cx\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">D\u00e9mystifier les croyances sur le machine learning pour les \u00e9quipes CX<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"18\" data-tags=\"blog,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,am\u00e9liorez l'exp\u00e9rience des collaborateurs,improve employee experience,faites passer votre technologie au niveau sup\u00e9rieur,level up your technology,ai and automation,journey management,num\u00e9rique,digital,array\" data-post-type=\"blog\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client|am\u00e9liorez l'exp\u00e9rience des collaborateurs|faites passer votre technologie au niveau sup\u00e9rieur\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|journey management|num\u00e9rique\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/blog\/post\/the-levels-of-cx-orchestration-with-ai\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/824x528-Webinar-Thumbnail-Image-Agentic-AI.png\" height=\"528\" width=\"824\" alt=\"824&#215;528 webinar thumbnail image agentic ai\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Orchestration de l\u2019exp\u00e9rience client : les niveaux CX \u00e0 l\u2019\u00e8re de l\u2019IA | Genesys<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"19\" data-tags=\"blog,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,ai and automation,cloud migration,num\u00e9rique,digital,array\" data-post-type=\"blog\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|cloud migration|num\u00e9rique\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/blog\/post\/ccaas-trends-how-ai-cloud-and-data-are-reshaping-cx\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_773069933-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Tendances CCaaS\u00a0: comment l'IA, le cloud et la data red\u00e9finissent l'exp\u00e9rience client<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"20\" data-tags=\"blog,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,analytics and reporting,journey management,num\u00e9rique,digital,array\" data-post-type=\"blog\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"analytics and reporting|journey management|num\u00e9rique\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/blog\/post\/beyond-containment-measure-digital-success-not-just-effort\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Digital-measurement-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Au-del\u00e0 du Digital Containment \u2013 Le digital doit r\u00e9pondre \u00e0 une obligation de moyens, mais aussi de r\u00e9sultat  <\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"21\" data-tags=\"resources,faites passer votre technologie au niveau sup\u00e9rieur,level up your technology,rapport,report,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"faites passer votre technologie au niveau sup\u00e9rieur\" data-tax_content_type=\"rapport\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/idc-marketscape-worldwide-conversational-ai-platforms-for-front-office-use-cases-vendor-assessment\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Landing-page-thumbnail_824x528-A.png\" height=\"528\" width=\"824\" alt=\"Landing page thumbnail 824x528 a\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">IDC MarketScape\u00a0des fournisseurs mondiaux de plateformes d&rsquo;IA conversationnelle pour les cas d&rsquo;usage front-office<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"22\" data-tags=\"blog,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/blog\/post\/genesys-achieves-iso-iec-420012023-certification-for-responsible-ai-governance\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Genesys_lifestyle_threads11-1260x709.png\" height=\"709\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys obtient la certification ISO\/IEC 42001:2023 pour sa gouvernance responsable de l'IA<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"23\" data-tags=\"blog,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,ai and automation,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/blog\/post\/why-ai-is-a-non-negotiable-for-cx-leaders-in-2026\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_1568579692-2-1260x819.jpeg\" height=\"819\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">L'IA est le nouvel imp\u00e9ratif des responsables\u00a0CX pour 2026<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"24\" data-tags=\"resources,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/contact-center-buyers-guide\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Resource-Thumbnail-Ebook-Buyers-Guide-for-AI-and-CX.jpg\" height=\"464\" width=\"820\" alt=\"820&#215;464 resource thumbnail ebook buyers guide for ai and cx\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Guide d&rsquo;achat pour les centres de contact<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"25\" data-tags=\"blog,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,financier,financial,public,retail,sant\u00e9,healthcare,technologies,ai and automation,cloud migration,int\u00e9grations,integrations,array\" data-post-type=\"blog\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client\" data-tax_content_type=\"blog\" data-tax_sector=\"financier|public|retail|sant\u00e9|technologies\" data-tax_capability_sitewide=\"ai and automation|cloud migration|int\u00e9grations\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/blog\/post\/5-brands-using-ai-to-deliver-empathetic-efficient-experiences\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_480731210-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">L'IA au service d'exp\u00e9riences empathiques et efficaces\u00a0: des leaders racontent<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"26\" data-tags=\"blog,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/blog\/post\/genesys-wins-best-use-of-ai-in-customer-service-at-the-2025-a-i-awards\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/stock_product-lifestyle_Agent-with-threads-1-e1763671178109-1260x774.png\" height=\"774\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">2025 A.I. Awards\u00a0: Genesys remporte le prix de la meilleure utilisation de l'IA dans le service client<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"27\" data-tags=\"blog,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/blog\/post\/route-customers-to-the-right-agent-the-first-time-with-rule-based-decisions\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_1597987065-1260x706.jpeg\" height=\"706\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Routage bas\u00e9 sur des r\u00e8gles\u00a0: connectez les clients au bon agent, du premier coup<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"28\" data-tags=\"resources,grow your business,livre blanc,white paper,cloud migration,array\" data-post-type=\"resources\" data-tax_contenttheme=\"grow your business\" data-tax_content_type=\"livre blanc\" data-tax_sector=\"\" data-tax_capability_sitewide=\"cloud migration\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/global-availability-with-genesys-cloud-a-technical-guide\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Global-Availability-Genesys-Cloud.jpg\" height=\"247\" width=\"440\" alt=\"Global availability genesys cloud\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Disponibilit\u00e9 mondiale Genesys\u00a0Cloud\u00a0: le guide technique<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"29\" data-tags=\"blog,faites passer votre technologie au niveau sup\u00e9rieur,level up your technology,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"faites passer votre technologie au niveau sup\u00e9rieur\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/blog\/post\/agentic-ecosystems-will-build-the-intelligent-enterprise\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Blog-Header-Images-Variation-01-Image-with-threads-option-2-1260x841.jpg\" height=\"841\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Les \u00e9cosyst\u00e8mes agentiques sont l'avenir de l'entreprise intelligente <\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"30\" data-tags=\"blog,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,cloud migration,array\" data-post-type=\"blog\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"cloud migration\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/blog\/post\/dos-and-donts-of-a-cloud-contact-center-migration\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_1539618004-scaled-e1761060706802-1260x636.jpeg\" height=\"636\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Migration vers un centre de contact cloud\u00a0: les choses \u00e0 faire et \u00e0 \u00e9viter <\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"31\" data-tags=\"blog,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,ai and automation,int\u00e9grations,integrations,array\" data-post-type=\"blog\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|int\u00e9grations\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/blog\/post\/how-genesys-and-scaled-cognition-are-shaping-the-future-of-agentic-orchestration\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Blog-1.png\" height=\"547\" width=\"820\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys et Scaled Cognition fa\u00e7onnent l\u2019avenir de l\u2019orchestration agentique <\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"32\" data-tags=\"resources,faites passer votre technologie au niveau sup\u00e9rieur,level up your technology,ebook,sant\u00e9,healthcare,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"faites passer votre technologie au niveau sup\u00e9rieur\" data-tax_content_type=\"ebook\" data-tax_sector=\"sant\u00e9\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" 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data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/idc-marketscape-worldwide-general-purpose-conversational-ai-platforms-vendor-assessment\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Resource-Landing_IDC-MarketScape.png\" height=\"528\" width=\"824\" alt=\"Resource landing idc marketscape\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">IDC MarketScape\u00a0\u2013 \u00c9valuation mondiale des fournisseurs de plateformes d\u2019IA conversationnelle \u00e0 usage g\u00e9n\u00e9ral<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"34\" data-tags=\"article,faites passer votre technologie au niveau sup\u00e9rieur,level up your technology,article&nbsp;web,web article,ai and automation,journey management\" data-post-type=\"article\" data-tax_contenttheme=\"faites passer votre technologie au niveau sup\u00e9rieur\" data-tax_content_type=\"article&nbsp;web\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/article\/predictive-engagement-how-ai-anticipates-customer-needs\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/predictive-engagement_sep2025-1260x840.jpg\" height=\"840\" width=\"1260\" alt=\"Predictive engagement\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Engagement pr\u00e9dictif\u00a0: comment 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href=\"https:\/\/www.genesys.com\/fr-fr\/blog\/post\/beyond-omnichannel-the-strategic-value-of-channel-less-cx\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Genesys_Blog_Channel-less-CX_Header.webp\" height=\"547\" width=\"820\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Au-del\u00e0 de l'omnicanal\u00a0: la valeur strat\u00e9gique de l'exp\u00e9rience client sans canal<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"37\" data-tags=\"resources,rapport,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"rapport\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a 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experience,financier,financial,industrial,retail,sant\u00e9,healthcare,technologies,ai and automation,analytics and reporting,cloud migration,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client\" data-tax_content_type=\"blog\" data-tax_sector=\"financier|industrial|retail|sant\u00e9|technologies\" data-tax_capability_sitewide=\"ai and automation|analytics and reporting|cloud migration|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/blog\/post\/cx-leaders-share-views-on-thriving-in-the-experience-economy\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/media-container.png\" height=\"480\" width=\"792\" alt=\"Messaging apps hero 2025\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Des responsables\u00a0CX nous livrent les cl\u00e9s du succ\u00e8s dans l'\u00e9conomie 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data-post-type=\"blog\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"num\u00e9rique\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/blog\/post\/understanding-sentiment-analysis-with-social-listening-and-monitoring\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_286672411-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Analyse du ressenti par social listening et monitoring<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item 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src=\"https:\/\/www.genesys.com\/media\/AdobeStock_300144034-scaled-e1750436905158-1260x771.jpeg\" height=\"771\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Des responsables\u00a0CX r\u00e9v\u00e8lent les atouts qui permettent \u00e0 leurs \u00e9quipes d'offrir des exp\u00e9riences exceptionnelles<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"67\" data-tags=\"blog,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,financier,financial,industrial,public,retail,sant\u00e9,healthcare,technologies,ai and automation,cloud migration,journey management,num\u00e9rique,digital,wem,array\" data-post-type=\"blog\" 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card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"69\" data-tags=\"blog,am\u00e9liorez l'exp\u00e9rience des collaborateurs,improve employee experience,ai and automation,cloud migration,journey management,num\u00e9rique,digital,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"am\u00e9liorez l'exp\u00e9rience des collaborateurs\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|cloud migration|journey management|num\u00e9rique|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/blog\/post\/genesys-orchestrators-step-into-the-spotlight-of-experience-innovation\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Genesys-Orchestrators_blog_8192x5464-1260x840.png\" height=\"840\" width=\"1260\" alt=\"Genesys orchestrators blog 8192x5464\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Orchestrators : entrez sous les projecteurs de l\u2019innovation CX<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"70\" data-tags=\"resources,faites passer votre technologie au niveau sup\u00e9rieur,level up your technology,pr\u00e9sentation du produit,presentation du produit,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"faites passer votre technologie au niveau sup\u00e9rieur\" data-tax_content_type=\"pr\u00e9sentation du produit\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/genesys-cloud-predictive-routing-product-overview\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/GPR-product-overview-thumbnail.png\" height=\"464\" width=\"820\" alt=\"Gpr product overview thumbnail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Pr\u00e9sentation de Genesys Cloud Predictive Routing<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"71\" data-tags=\"blog,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,ai and automation,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/blog\/post\/building-a-customer-journey-framework-for-optimal-engagement\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_487643146-1260x841.jpeg\" height=\"841\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Optimisez l\u2019engagement gr\u00e2ce \u00e0 un framework de parcours client<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"72\" data-tags=\"blog,faites passer votre technologie au niveau sup\u00e9rieur,level up your technology,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"faites passer votre technologie au niveau sup\u00e9rieur\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/blog\/post\/built-in-versus-bolt-on-benefits-of-an-ai-powered-cx-platform\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_284813549-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Int\u00e9grations natives vs tierces : avantages d\u2019une plateforme CX pilot\u00e9e par IA<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"73\" data-tags=\"blog,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,ai and automation,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/blog\/post\/mapping-the-buyer-journey-strategies-for-business-success\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_963180871-1260x706.jpeg\" height=\"706\" width=\"1260\" alt=\"Buyer journey, customer journey, customer journey management, journey analytics\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Mapping du parcours de l\u2019acheteur : les strat\u00e9gies gagnantes<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"74\" data-tags=\"resources,faites passer votre technologie au niveau sup\u00e9rieur,level up your technology,pr\u00e9sentation du produit,presentation du produit,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"faites passer votre technologie au niveau sup\u00e9rieur\" data-tax_content_type=\"pr\u00e9sentation du produit\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/genesys-cloud-ai-for-supervisors-product-overview\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Resource-Thumbnail-Product-Overview-Supervisor-Copilots.png\" height=\"464\" width=\"820\" alt=\"Resource thumbnail product overview   supervisor copilots\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Pr\u00e9sentation du produit Genesys\u00a0Cloud\u00a0AI pour les superviseurs<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"75\" data-tags=\"blog,faites passer votre technologie au niveau sup\u00e9rieur,level up your technology,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"faites passer votre technologie au niveau sup\u00e9rieur\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/blog\/post\/ai-in-hr-boosting-workforce-engagement-and-retention\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_546231249-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Ai in hr, human relations, artificial intelligence, customer experience, employee experience, retention\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">IA et ressources humaines : booster l\u2019engagement et la fid\u00e9lisation des collaborateurs<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"76\" data-tags=\"resources,faites passer votre technologie au niveau sup\u00e9rieur,level up your technology,checklist,cloud migration,array\" data-post-type=\"resources\" data-tax_contenttheme=\"faites passer votre technologie au niveau sup\u00e9rieur\" data-tax_content_type=\"checklist\" data-tax_sector=\"\" data-tax_capability_sitewide=\"cloud migration\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/plan-your-cloud-migration-roadmap\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-3.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 3\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Migration cloud\u00a0: \u00e9tablissez votre feuille de route<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"77\" data-tags=\"blog,faites passer votre technologie au niveau sup\u00e9rieur,level up your technology,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"faites passer votre technologie au niveau sup\u00e9rieur\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/blog\/post\/agentic-ai-the-difference-between-leading-and-lagging-in-cx\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/1280x720-Blog-Image-AI-Glow-Nimbus-Shade-1260x709.png\" height=\"709\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">IA agentique - la diff\u00e9rence entre les leaders et les suiveurs de l\u2019exp\u00e9rience client<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"78\" data-tags=\"blog,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/blog\/post\/how-intentional-channel-strategies-deliver-better-experiences\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_761789078-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Channel strategies, ai, personalization, cx, customer experience, channel less, omnichannel, digital\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Comment des strat\u00e9gies cibl\u00e9es selon les canaux g\u00e9n\u00e8rent de meilleures exp\u00e9riences<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"79\" data-tags=\"blog,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,sant\u00e9,healthcare,ai and automation,num\u00e9rique,digital,array\" data-post-type=\"blog\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client\" data-tax_content_type=\"blog\" data-tax_sector=\"sant\u00e9\" data-tax_capability_sitewide=\"ai and automation|num\u00e9rique\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/blog\/post\/enhancing-the-patient-experience-with-cx-technology\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_238730671-1260x709.jpeg\" height=\"709\" width=\"1260\" alt=\"Cx technology, ccaas, patient experience, healthcare organizations, cloud contact center\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Am\u00e9liorer l\u2019exp\u00e9rience patient gr\u00e2ce \u00e0 la technologie CX<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"80\" data-tags=\"blog,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,inbound,num\u00e9rique,digital,array\" data-post-type=\"blog\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"inbound|num\u00e9rique\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/blog\/post\/effective-social-media-comment-management-a-guide-to-handling-negative-comments\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_1207125504-scaled-e1747699719340-1260x830.jpeg\" height=\"830\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Commentaires n\u00e9gatifs sur les r\u00e9seaux sociaux\u00a0: le guide<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"81\" data-tags=\"blog,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/blog\/post\/how-to-use-ai-to-truly-personalize-customer-interactions\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_198232229-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Cx, ai, artificial intelligence, personalization, proactive service\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">L\u2019IA, nouveau levier de personnalisation des interactions client<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"82\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/state-of-cx-europe\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Resource_Thmbnail_387x219@2x.png\" height=\"440\" width=\"776\" alt=\"Resource thmbnail 387x219@2x\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">L\u2019\u00e9tat de l\u2019exp\u00e9rience client : Europe<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"83\" data-tags=\"resources,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,faites passer votre technologie au niveau sup\u00e9rieur,level up your technology,d\u00e9mo,demo,video,ai and automation,num\u00e9rique,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client|faites passer votre technologie au niveau sup\u00e9rieur\" data-tax_content_type=\"d\u00e9mo|video\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|num\u00e9rique\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/genesys-cloud-virtual-agent-demo\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Virtual-Agent-Demo-Video_thumb.jpg\" height=\"464\" width=\"820\" alt=\"820&#215;464 virtual agent demo video thumb\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">D\u00e9mo Virtual Agent<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"84\" data-tags=\"resources,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,guide pratique,practical guide,journey management,array\" data-post-type=\"resources\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client\" data-tax_content_type=\"guide pratique\" data-tax_sector=\"\" data-tax_capability_sitewide=\"journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/practical-guide-to-mastering-journey-management\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Resource-thumbnail_Practical-Guide-to-JM.png\" height=\"464\" width=\"820\" alt=\"Resource thumbnail practical guide to jm\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Guide pratique pour ma\u00eetriser la gestion des parcours<\/h3><\/div><div class=\"card-footer text-end\"><div 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width=\"1260\" alt=\"To create the best banking customer engagement, financial institutions should combine a mix of digital online banking with physical branches.\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">L\u2019avantage concurrentiel des agences bancaires \u00e0 l\u2019\u00e8re du digital<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"86\" data-tags=\"resources,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,faites passer votre technologie au niveau sup\u00e9rieur,level up your technology,d\u00e9mo,demo,video,ai and automation,num\u00e9rique,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client|faites passer votre technologie au niveau sup\u00e9rieur\" data-tax_content_type=\"d\u00e9mo|video\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|num\u00e9rique\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/unified-experience-from-genesys-and-servicenow-demo\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-ServiceNow-2.png\" height=\"464\" width=\"820\" alt=\"820&#215;464 servicenow (2)\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Unified Experience de Genesys et ServiceNow : D\u00e9mo<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"87\" data-tags=\"blog,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/blog\/post\/creating-a-seamless-end-to-end-customer-experience\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_218387210-1-1260x841.jpeg\" height=\"841\" width=\"1260\" alt=\"Customer journey management, cx, journey map, cjm\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Cr\u00e9er une exp\u00e9rience client fluide de bout en bout<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"88\" data-tags=\"blog,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/blog\/post\/how-to-develop-an-effective-customer-journey-management-plan\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_917897689-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Customer journey management, cx, customer experience, buyer journey, customer journey management plan\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Comment d\u00e9velopper un plan de gestion du parcours client efficace<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"89\" data-tags=\"resources,faites passer votre technologie au niveau sup\u00e9rieur,level up your technology,pr\u00e9sentation du produit,presentation du produit,num\u00e9rique,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"faites passer votre technologie au niveau sup\u00e9rieur\" data-tax_content_type=\"pr\u00e9sentation du produit\" data-tax_sector=\"\" data-tax_capability_sitewide=\"num\u00e9rique\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/genesys-cloud-social-product-overview\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Resource-thumbnail_GC-Social-Overview-2.png\" height=\"464\" width=\"820\" alt=\"Resource thumbnail gc social overview (2)\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Pr\u00e9sentation du produit Genesys Cloud Social<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"90\" data-tags=\"blog,faites passer votre technologie au niveau sup\u00e9rieur,level up your technology,ai and automation,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"faites passer votre technologie au niveau sup\u00e9rieur\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/blog\/post\/genesys-cloud-cx-4-delivering-more-ai-powered-experience-at-the-best-value\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/GC-CX4_Blog-image_820x548-1.png\" height=\"548\" width=\"821\" alt=\"Genesys cloud cx 4, ai, customer experience, personalization\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys\u00a0Cloud\u00a0CX\u00a04\u00a0- levier de valeur de l\u2019exp\u00e9rience pilot\u00e9e par IA<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"91\" data-tags=\"resources,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,ebook,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/ai-powered-experience-orchestration-playbook\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Thumbnail-The-AI-Powered-Orchestration-playbook-820x464-1.png\" height=\"464\" width=\"820\" alt=\"Thumbnail   the ai powered orchestration playbook 820&#215;464\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Playbook sur l&rsquo;orchestration de l&rsquo;exp\u00e9rience pilot\u00e9e par IA<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"92\" data-tags=\"resources,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,ebook,journey management,array\" data-post-type=\"resources\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/the-definitive-guide-to-customer-journey-analytics\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Resource-thumbnail_The-definitive-guide-to-CJ.png\" height=\"464\" width=\"820\" alt=\"Resource thumbnail the definitive guide to customer journey analytics\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Guide complet de l&rsquo;analyse du parcours client<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"93\" data-tags=\"blog,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/blog\/post\/the-growing-need-for-ethical-ai-in-customer-experience\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_592608749-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Ai ethics, ethical ai, customer experience, cx, artificial intelligence\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Le besoin croissant d'IA \u00e9thique dans l'exp\u00e9rience client<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"94\" data-tags=\"resources,faites passer votre technologie au niveau sup\u00e9rieur,level up your technology,pr\u00e9sentation du produit,presentation du produit,int\u00e9grations,integrations,array\" data-post-type=\"resources\" data-tax_contenttheme=\"faites passer votre technologie au niveau sup\u00e9rieur\" data-tax_content_type=\"pr\u00e9sentation du produit\" data-tax_sector=\"\" data-tax_capability_sitewide=\"int\u00e9grations\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/unified-experience-from-genesys-and-servicenow\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/ServiceNow-thumbnail-1260x714.png\" height=\"714\" width=\"1260\" alt=\"Servicenow thumbnail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Unified Experience : pr\u00e9sentation du produit de Genesys et ServiceNow<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"95\" data-tags=\"resources,faites passer votre technologie au niveau sup\u00e9rieur,level up your technology,pr\u00e9sentation du produit,presentation du produit,num\u00e9rique,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"faites passer votre technologie au niveau sup\u00e9rieur\" data-tax_content_type=\"pr\u00e9sentation du produit\" data-tax_sector=\"\" data-tax_capability_sitewide=\"num\u00e9rique\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/genesys-cloud-virtual-agent-product-overview\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Resource-thumbnail_Virtual-Agent-Product-Overview-EN.png\" height=\"464\" width=\"820\" alt=\"Resource thumbnail virtual agent product overview en\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Pr\u00e9sentation de Genesys\u00a0Cloud Virtual\u00a0Agent<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"96\" data-tags=\"blog,faites passer votre technologie au niveau sup\u00e9rieur,level up your technology,public,cloud migration,array\" data-post-type=\"blog\" data-tax_contenttheme=\"faites passer votre technologie au niveau sup\u00e9rieur\" data-tax_content_type=\"blog\" data-tax_sector=\"public\" data-tax_capability_sitewide=\"cloud migration\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/blog\/post\/cloud-transformation-and-ai-benefits-in-the-public-sector\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_805565387-1260x842.jpeg\" height=\"842\" width=\"1260\" alt=\"Public sector, government, customer service, customer experience, cx, cloud transformation\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">La transformation du cloud et les avantages de l'IA dans le secteur public<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"97\" data-tags=\"resources,livre blanc,white paper,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"livre blanc\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/navigating-compliance-with-the-digital-operational-resilience-act\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-4.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 4\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Conformit\u00e9 avec le r\u00e8glement sur la r\u00e9silience op\u00e9rationnelle num\u00e9rique (DORA)<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"98\" data-tags=\"blog,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,ai and automation,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/blog\/post\/the-power-of-ai-in-customer-experience-goes-beyond-the-chatbot\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Beyond-the-chatbot-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Ai, customer experience, cx, chatbot, virtual agent\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Exp\u00e9rience client : la puissance de l'IA va bien au-del\u00e0 du chatbot<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"99\" data-tags=\"blog,am\u00e9liorez l'exp\u00e9rience des collaborateurs,improve employee experience,ai and automation,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"am\u00e9liorez l'exp\u00e9rience des collaborateurs\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/blog\/post\/how-ai-and-automation-for-supervisors-can-boost-efficiency-and-employee-performance\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_226045535-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Ai, automation, artificial intelligence, ai copilot, supervisor copilot, cx\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Comment l'IA et l'automatisation pour les superviseurs peuvent booster l'efficacit\u00e9 et la performance des collaborateurs <\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"100\" data-tags=\"blog,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,financier,financial,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client\" data-tax_content_type=\"blog\" data-tax_sector=\"financier\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/blog\/post\/elevate-cx-in-financial-services-with-an-ai-platform\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/CX-in-Financial-Services-BG-1260x896.jpeg\" height=\"896\" width=\"1260\" alt=\"Cx in financial services, ai, artificial intelligence, wem, ccaas\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Services financiers : am\u00e9liorez l'exp\u00e9rience client gr\u00e2ce \u00e0 l'IA<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"101\" data-tags=\"blog,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/blog\/post\/proactive-service-using-ai-to-anticipate-customer-needs\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_816087729-1260x709.jpeg\" height=\"709\" width=\"1260\" alt=\"Ai service, personalization, customer experience, cx\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Service proactif\u00a0: utiliser l'IA pour anticiper les besoins des clients<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"102\" data-tags=\"blog,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,faites passer votre technologie au niveau sup\u00e9rieur,level up your technology,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client|faites passer votre technologie au niveau sup\u00e9rieur\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/blog\/post\/unleashing-the-power-of-customer-journey-orchestration\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_481114954-scaled-e1715285865878-1260x932.jpeg\" height=\"932\" width=\"1260\" alt=\"Customer journey orchestration, experience orchestration, cx\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Lib\u00e9rer la puissance de l&apos;orchestration du parcours client<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"103\" data-tags=\"blog,am\u00e9liorez l'exp\u00e9rience des collaborateurs,improve employee experience,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"am\u00e9liorez l'exp\u00e9rience des collaborateurs\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/blog\/post\/how-digital-workforce-management-improves-plans-and-forecasts\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/wem-remote-workforce-566x377.jpg\" height=\"377\" width=\"566\" alt=\"Remote workforce management\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Quatre avantages d'un logiciel WFM moderne pour centre de contact<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"104\" data-tags=\"blog,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,ai and automation,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/blog\/post\/the-definitive-list-of-29-call-center-metrics-and-kpis\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/CX-metrics_GettyImages-1319801196-1-1260x709.jpg\" height=\"709\" width=\"1260\" alt=\"Definitive contact center metrics\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Liste exhaustive des 29\u00a0m\u00e9triques et indicateurs cl\u00e9s de performance utilis\u00e9s par les centres d&apos;appel<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"105\" data-tags=\"blog,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/blog\/post\/understanding-and-managing-ai-costs\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AI-Experience-tokens-1260x840.jpg\" height=\"840\" width=\"1260\" alt=\"Ai costs, customer experience, ai tokens, pricing structure, ai licenses\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Comprendre et g\u00e9rer les co\u00fbts de l'IA<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"106\" data-tags=\"resources,faites passer votre technologie au niveau sup\u00e9rieur,level up your technology,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"faites passer votre technologie au niveau sup\u00e9rieur\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/five-trendsetters-in-ai-innovation\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Trendsetters-Customer-540x300-px.png\" height=\"300\" width=\"540\" alt=\"Trendsetters   customer 540&#215;300 px\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Cinq pionniers dans l&rsquo;innovation en mati\u00e8re d&rsquo;IA<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"107\" data-tags=\"resources,grow your business,ebook,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"grow your business\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/genesys-cloud-ai-experience-tokens\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Ebook_GenesysCloudAIExperienceTokens_thumbnail_880x480.png\" height=\"480\" width=\"880\" alt=\"Ebook genesyscloudaiexperiencetokens thumbnail 880x480\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Tokens Genesys Cloud AI\u00a0Experience<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"108\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/cx-cloud-from-genesys-and-salesforce-leveraging-ai-to-improve-the-customer-experience\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/824x528-Landing-Page-Thumbnail-1.png\" height=\"528\" width=\"824\" alt=\"824&#215;528 landing page thumbnail (1)\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">CX Cloud de Genesys et Salesforce : l&rsquo;IA, nouveau souffle de l&rsquo;exp\u00e9rience client<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"109\" data-tags=\"blog,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,communications sortantes,num\u00e9rique,digital,array\" data-post-type=\"blog\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"communications sortantes|num\u00e9rique\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/blog\/post\/is-empathy-missing-in-the-pc-insurance-customer-experience\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_988602576-1260x630.jpeg\" height=\"630\" width=\"1260\" alt=\"Insurance customer experience claims catastrophic events outbound engagement\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Exp\u00e9rience client dans le secteur des assurances dommages aux biens : un d\u00e9ficit d'empathie ?<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"110\" data-tags=\"blog,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/blog\/post\/practical-ai-use-cases-to-drive-customer-experience-success\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_1083745441-1260x664.jpeg\" height=\"664\" width=\"1260\" alt=\"Ai, cx, customer experience, conversational ai, customer service, ai use cases\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">IA : les cas d\u2019usage pratiques qui optimisent l\u2019exp\u00e9rience client<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"111\" data-tags=\"blog,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,ai and automation,journey management,num\u00e9rique,digital,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|journey management|num\u00e9rique|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/blog\/post\/personalization-playbook-for-exceptional-customer-experience\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_84774342-scaled-e1723135869203-1260x691.jpeg\" height=\"691\" width=\"1260\" alt=\"Personalization, experience orchestration, customer experience (cx), employee experience\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Guide pratique de la personnalisation pour une exp\u00e9rience client exceptionnelle<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"112\" data-tags=\"blog,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,ai and automation,cloud migration,num\u00e9rique,digital,array\" data-post-type=\"blog\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|cloud migration|num\u00e9rique\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/blog\/post\/making-your-customer-service-experience-merry-and-bright-over-the-holidays\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_550967395-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Consumer experience, customer experience, customer service, holiday, cx, ai, chatbots\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Quand la magie de No\u00ebl op\u00e8re et r\u00e9enchante votre exp\u00e9rience client<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"113\" data-tags=\"blog,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,ai and automation,journey management,num\u00e9rique,digital,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|journey management|num\u00e9rique|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/blog\/post\/meeting-multigenerational-experience-needs-in-europe\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_851081304-1260x706.jpeg\" height=\"706\" width=\"1260\" alt=\"Multigenerational cx, customer experience, employee experience, ex\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">R\u00e9pondre aux besoins d\u2019exp\u00e9rience multig\u00e9n\u00e9rationnelle en Europe<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"114\" data-tags=\"blog,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/blog\/post\/virtual-agents-breaking-free-from-the-limits-of-traditional-chatbots\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_449854927-1260x839.jpeg\" height=\"839\" width=\"1260\" alt=\"Virtual agent, chatbot, ai, customer experience, artificial intelligence\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Agents virtuels : lib\u00e9rez-vous des limites des chatbots traditionnels<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"115\" data-tags=\"resources,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,am\u00e9liorez l'exp\u00e9rience des collaborateurs,improve employee experience,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client|am\u00e9liorez l'exp\u00e9rience des collaborateurs\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/generationaldynamics\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Generational-Dynamics-and-the-exp-economy.png\" height=\"528\" width=\"824\" alt=\"Generational dynamics and the experience economy\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Dynamiques g\u00e9n\u00e9rationnelles<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"116\" data-tags=\"blog,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,ai and automation,analytics and reporting,array\" data-post-type=\"blog\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|analytics and reporting\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/blog\/post\/conversational-intelligence-and-the-next-gen-contact-center\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_318176238-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Ci, conversational intelligence, ci tools, ai, customer experience, cx, analytics\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">L'intelligence conversationnelle et le centre de contact de nouvelle g\u00e9n\u00e9ration<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"117\" data-tags=\"blog,am\u00e9liorez l'exp\u00e9rience des collaborateurs,improve employee experience,ai and automation,analytics and reporting,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"am\u00e9liorez l'exp\u00e9rience des collaborateurs\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|analytics and reporting|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/blog\/post\/how-ai-powered-tools-revolutionize-workforce-management\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_865574702-1260x720.jpeg\" height=\"720\" width=\"1260\" alt=\"Workforce engagement management, wem, employee engagement, contact center, ai, artificial intelligence\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Comment les outils pilot\u00e9s par IA r\u00e9volutionnent le Workforce Management (WFM)<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"118\" data-tags=\"blog,am\u00e9liorez l'exp\u00e9rience des collaborateurs,improve employee experience,ai and automation,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"am\u00e9liorez l'exp\u00e9rience des collaborateurs\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/blog\/post\/modernizing-the-employee-experience-with-an-ai-powered-wem-solution\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_649058697-1260x706.jpeg\" height=\"706\" width=\"1260\" alt=\"Wem, employee experience, ai, artificial intelligence, cloud contact center\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Moderniser l'exp\u00e9rience collaborateur avec une solution WEM pilot\u00e9e par l'IA<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"119\" data-tags=\"blog,grow your business,ai and automation,cloud migration,security and availability,array\" data-post-type=\"blog\" data-tax_contenttheme=\"grow your business\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|cloud migration|security and availability\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/blog\/post\/sustainability-practices-in-business-our-commitment-to-a-greener-future\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Cover_SustainabilityReport_notext-1260x974.jpg\" height=\"974\" width=\"1260\" alt=\"Sustainability, business strategies, genesys, carbon neutral, cloud, ai\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Pratiques de d\u00e9veloppement durable dans les entreprises\u00a0: Notre engagement pour un avenir plus vert<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"120\" data-tags=\"resources,faites passer votre technologie au niveau sup\u00e9rieur,level up your technology,checklist,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"faites passer votre technologie au niveau sup\u00e9rieur\" data-tax_content_type=\"checklist\" data-tax_sector=\"\" data-tax_capability_sitewide=\"wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/wem-checklist-get-the-most-out-of-your-workforce\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Beyond-basic-WEM-Maximize-the-value-of-your-workforce.png\" height=\"480\" width=\"880\" alt=\"Beyond basic wem\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Checklist\u00a0WEM\u00a0: tirez le meilleur parti de vos effectifs<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"121\" data-tags=\"resources,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,am\u00e9liorez l'exp\u00e9rience des collaborateurs,improve employee experience,faites passer votre technologie au niveau sup\u00e9rieur,level up your technology,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client|am\u00e9liorez l'exp\u00e9rience des collaborateurs|faites passer votre technologie au niveau sup\u00e9rieur\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/why-companies-choose-genesys-cloud\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/contact-center_resource-thumbnail_4.png\" height=\"464\" width=\"820\" alt=\"Contact center resource thumbnail 4\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Pourquoi les entreprises choisissent Genesys\u00a0Cloud<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"122\" data-tags=\"resources,rapport,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"rapport\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/customer-experience-in-the-age-of-ai\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Resource-Thumbnail-report-CX-in-the-era-of-AI.jpg\" height=\"464\" width=\"820\" alt=\"820&#215;464 resource thumbnail report cx in the era of ai\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">L&rsquo;exp\u00e9rience client \u00e0 l&rsquo;\u00e8re de l&rsquo;IA<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"123\" data-tags=\"blog,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,ai and automation,int\u00e9grations,integrations,num\u00e9rique,digital,array\" data-post-type=\"blog\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|int\u00e9grations|num\u00e9rique\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/blog\/post\/building-customer-loyalty-with-cx-cloud-from-genesys-and-salesforce\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_723056420-1260x706.jpeg\" height=\"706\" width=\"1260\" alt=\"Cx cloud from genesys and salesforce, crm, contact center, customer experience, ai\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Fid\u00e9liser les clients avec CX\u00a0Cloud de Genesys et Salesforce<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"124\" data-tags=\"blog,ai and automation,journey management,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|journey management|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/blog\/post\/personalizing-the-player-journey-in-egaming-and-sports-betting\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_292052104-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Egaming, online betting, experience orchestration, player engagement, customer experience\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Personnalisation du parcours des joueurs dans les jeux en ligne et les paris sportifs<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"125\" data-tags=\"blog,am\u00e9liorez l'exp\u00e9rience des collaborateurs,improve employee experience,ai and automation,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"am\u00e9liorez l'exp\u00e9rience des collaborateurs\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/blog\/post\/preparing-your-contact-center-workforce-for-the-ai-revolution\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_663217310-1260x664.jpeg\" height=\"664\" width=\"1260\" alt=\"Happy black man, call center and customer service in telemarketing, communication or support at office. african male person or consultant agent smile in online advice, help or contact us at workplace\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">La r\u00e9volution de I'IA : comment pr\u00e9parer les collaborateurs de votre centre de contact ?<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"126\" data-tags=\"blog,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,ai and automation,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/blog\/post\/genesys-cloud-agent-copilot-deep-dive\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_356426088-1260x709.jpeg\" height=\"709\" width=\"1260\" alt=\"Genesys cloud, agent copilot, ai, contact center, agent assist\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Exploration de Genesys\u00a0Cloud Agent\u00a0Copilot<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"127\" data-tags=\"resources,am\u00e9liorez l'exp\u00e9rience des collaborateurs,improve employee experience,rapport,report,ai and automation,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"am\u00e9liorez l'exp\u00e9rience des collaborateurs\" data-tax_content_type=\"rapport\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/predicts-2024-ais-impact-on-the-employee-experience\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Gartner_Predicts-2024_Thumb.png\" height=\"480\" width=\"880\" alt=\"Gartner predicts 2024 thumb\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Pr\u00e9visions pour 2024 sur l\u2019impact de l\u2019IA sur l\u2019exp\u00e9rience collaborateur<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"128\" data-tags=\"resources,faites passer votre technologie au niveau sup\u00e9rieur,level up your technology,ebook,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"faites passer votre technologie au niveau sup\u00e9rieur\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/the-genesys-cloud-ai-progressive-adoption-model\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/The-Genesys-Cloud-AI-progressive-adoption-model.png\" height=\"240\" width=\"440\" alt=\"The genesys cloud ai progressive adoption model\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Le mod\u00e8le d&rsquo;adoption progressive de l&rsquo;IA de Genesys Cloud<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"129\" data-tags=\"resources,faites passer votre technologie au niveau sup\u00e9rieur,level up your technology,rapport,report,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"faites passer votre technologie au niveau sup\u00e9rieur\" data-tax_content_type=\"rapport\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/humans-and-ai-in-unison-driving-the-new-era-of-cx\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/humans-and-ai-in-unisons-cover-ko.png\" height=\"480\" width=\"880\" alt=\"Humans and ai in unisons cover ko\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u00ab\u00a0Les humains et l&rsquo;IA \u00e0 l\u2019unisson\u00a0: la nouvelle \u00e8re de l&rsquo;exp\u00e9rience client\u00a0\u00bb<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"130\" data-tags=\"blog,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,faites passer votre technologie au niveau sup\u00e9rieur,level up your technology,ai and automation,cloud migration,array\" data-post-type=\"blog\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client|faites passer votre technologie au niveau sup\u00e9rieur\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|cloud migration\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/blog\/post\/top-5-gotchas-of-moving-to-a-cloud-contact-center\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_554249252-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Cloud contact center, cloud migration, digital transformation\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Les 5\u00a0principaux probl\u00e8mes li\u00e9s au passage \u00e0 un centre de contact dans le cloud<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"131\" data-tags=\"blog,faites passer votre technologie au niveau sup\u00e9rieur,level up your technology,grow your business,ai and automation,cloud migration,array\" data-post-type=\"blog\" data-tax_contenttheme=\"faites passer votre technologie au niveau sup\u00e9rieur|grow your business\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|cloud migration\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/blog\/post\/accelerating-corporate-sustainability-is-a-continual-goal\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_678669570-1260x706.jpeg\" height=\"706\" width=\"1260\" alt=\"Corporate sustainability, cloud, esg\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Acc\u00e9l\u00e9rer le d\u00e9veloppement durable des entreprises est un objectif permanent<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"132\" data-tags=\"resources,pr\u00e9sentation du produit,presentation du produit,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"pr\u00e9sentation du produit\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/create-personalized-experiences-with-genesys-predictive-engagement\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Predictive-engagement-thumbnail.png\" height=\"480\" width=\"880\" alt=\"Predictive engagement thumbnail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Cr\u00e9ez des exp\u00e9riences personnalis\u00e9es avec Genesys Predictive Engagement<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"133\" data-tags=\"resources,pr\u00e9sentation du produit,presentation du produit,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"pr\u00e9sentation du produit\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/accelerate-customer-experience-outcomes-with-genesys-ai\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AI-Experience-Thumbnail.png\" height=\"480\" width=\"880\" alt=\"Ai experience thumbnail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Acc\u00e9l\u00e9rer les r\u00e9sultats de l&rsquo;exp\u00e9rience client gr\u00e2ce \u00e0 Genesys\u00a0AI<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"134\" data-tags=\"blog,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,faites passer votre technologie au niveau sup\u00e9rieur,level up your technology,ai and automation,cloud migration,array\" data-post-type=\"blog\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client|faites passer votre technologie au niveau sup\u00e9rieur\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|cloud migration\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/blog\/post\/harnessing-the-power-of-ai-with-a-move-to-the-cloud\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_571179071-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Cloud, ai, artificial intelligence, data\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Exploiter la puissance de l'IA en passant au cloud<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"135\" data-tags=\"resources,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,ebook,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/how-to-build-your-business-case-for-ai\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Resource-Thumbnail-ebook-Business-case-for-AI_A.jpg\" height=\"464\" width=\"820\" alt=\"820&#215;464 resource thumbnail ebook business case for ai a\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Comment \u00e9laborer votre analyse de rentabilisation pour l&rsquo;IA<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"136\" data-tags=\"blog,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,faites passer votre technologie au niveau sup\u00e9rieur,level up your technology,ai and automation,cloud migration,array\" data-post-type=\"blog\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client|faites passer votre technologie au niveau sup\u00e9rieur\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|cloud migration\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/blog\/post\/cx-leaders-now-is-the-time-to-adapt-and-embrace-ai\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_746024465-1260x706.jpeg\" height=\"706\" width=\"1260\" alt=\"Ki, ai, customer experience, cx, artificial intelligence\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Responsables de l'exp\u00e9rience client\u00a0: Il est temps de s'adapter et d'adopter l'IA<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"137\" data-tags=\"blog,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,journey management,num\u00e9rique,digital,array\" data-post-type=\"blog\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"journey management|num\u00e9rique\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/blog\/post\/voice-of-the-customer-build-loyalty-one-touchpoint-at-a-time\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_564218319-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Voice of the customer, building loyalty, touchpoints,\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Voix du client\u00a0: fid\u00e9liser les clients avec un point de contact \u00e0 la fois<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"138\" data-tags=\"blog,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,faites passer votre technologie au niveau sup\u00e9rieur,level up your technology,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client|faites passer votre technologie au niveau sup\u00e9rieur\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/blog\/post\/behind-the-ai-hype-dispelling-10-contact-center-misconceptions\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_123686119-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Number ten enumeration written with a chalk on the blackboard\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Au-del\u00e0 du battage m\u00e9diatique sur l'IA\u00a0: dissiper 10\u00a0id\u00e9es re\u00e7ues sur le centre de contact<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"139\" data-tags=\"blog,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,faites passer votre technologie au niveau sup\u00e9rieur,level up your technology,int\u00e9grations,integrations,num\u00e9rique,digital,array\" data-post-type=\"blog\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client|faites passer votre technologie au niveau sup\u00e9rieur\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"int\u00e9grations|num\u00e9rique\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/blog\/post\/combine-social-media-and-cx-to-listen-and-respond-to-customers\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_317549951-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Social media, customer experience, cx\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Combiner les r\u00e9seaux sociaux et l'exp\u00e9rience client pour \u00e9couter les clients et leur r\u00e9pondre<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"140\" data-tags=\"blog,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,faites passer votre technologie au niveau sup\u00e9rieur,level up your technology,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client|faites passer votre technologie au niveau sup\u00e9rieur\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/blog\/post\/why-ai-will-change-the-customer-experience-forever\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_621506741-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Ai and customer experience in contact centers\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Pourquoi l'IA va d\u00e9finitivement r\u00e9volutionner l'exp\u00e9rience client<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"141\" data-tags=\"blog,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/blog\/post\/the-one-truth-in-customer-experience-is-the-experience-itself\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_537091655-1260x841.jpeg\" height=\"841\" width=\"1260\" alt=\"Close up of young woman holding happy smile face on background epic sunset in mountains at autumn sunny day, good feedback rating and positive customer review, satisfaction survey, mental health\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">La seule v\u00e9rit\u00e9 en mati\u00e8re d'exp\u00e9rience client est l'exp\u00e9rience elle-m\u00eame<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"142\" data-tags=\"blog,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,faites passer votre technologie au niveau sup\u00e9rieur,level up your technology,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client|faites passer votre technologie au niveau sup\u00e9rieur\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/blog\/post\/set-bot-confidence-thresholds\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Set-bot-confidence-thresholds-with-confidence-e1702342145989.jpeg\" height=\"547\" width=\"880\" alt=\"Set bot confidence thresholds with confidence\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">D\u00e9finissez des seuils de confiance pour les bots<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"143\" data-tags=\"blog,faites passer votre technologie au niveau sup\u00e9rieur,level up your technology,array\" data-post-type=\"blog\" data-tax_contenttheme=\"faites passer votre technologie au niveau sup\u00e9rieur\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/blog\/post\/prepare-for-tomorrow-contact-center-technology-decisions-to-make-today\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/prepare-for-tomorrow-featured.jpg\" height=\"216\" width=\"380\" alt=\"Prepare for tomorrow featured\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Pr\u00e9parez-vous pour l'avenir\u00a0: les d\u00e9cisions relatives aux technologies de centre de contact \u00e0 prendre d\u00e8s aujourd'hui<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"144\" data-tags=\"blog,am\u00e9liorez l'exp\u00e9rience des collaborateurs,improve employee experience,faites passer votre technologie au niveau sup\u00e9rieur,level up your technology,cloud migration,array\" data-post-type=\"blog\" data-tax_contenttheme=\"am\u00e9liorez l'exp\u00e9rience des collaborateurs|faites passer votre technologie au niveau sup\u00e9rieur\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"cloud migration\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/blog\/post\/positioning-it-teams-for-success-in-the-shift-to-ccaas\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_456986840-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Adobestock 456986840\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Positionner les \u00e9quipes informatiques pour une transition r\u00e9ussie vers les CCaaS<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"145\" data-tags=\"blog,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,faites passer votre technologie au niveau sup\u00e9rieur,level up your technology,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client|faites passer votre technologie au niveau sup\u00e9rieur\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/blog\/post\/cx-is-still-at-the-tip-of-the-conversational-ai-iceberg\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_562287941-1-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Iceberg in polar regions which shows a big hidden potential bene\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Exp\u00e9rience client\u00a0: la partie \u00e9merg\u00e9e de l'iceberg de l'IA conversationnelle<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"146\" data-tags=\"resources,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,am\u00e9liorez l'exp\u00e9rience des collaborateurs,improve employee experience,faites passer votre technologie au niveau sup\u00e9rieur,level up your technology,grow your business,d\u00e9mo,demo,analytics and reporting,int\u00e9grations,integrations,num\u00e9rique,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client|am\u00e9liorez l'exp\u00e9rience des collaborateurs|faites passer votre technologie au niveau sup\u00e9rieur|grow your business\" data-tax_content_type=\"d\u00e9mo\" data-tax_sector=\"\" data-tax_capability_sitewide=\"analytics and reporting|int\u00e9grations|num\u00e9rique\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/cx-cloud-genesys-salesforce-on-demand-demo\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/CX-Cloud-from-Genesys-and-Salesforce-On-Demand-Demo-Thumbnail-High-Quality-2-e1702355330595.jpg\" height=\"365\" width=\"570\" alt=\"Cx cloud from genesys and salesforce on demand demo thumbnail high quality\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">D\u00e9mo CX Cloud de Genesys et Salesforce<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"147\" data-tags=\"blog,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,faites passer votre technologie au niveau sup\u00e9rieur,level up your technology,int\u00e9grations,integrations,array\" data-post-type=\"blog\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client|faites passer votre technologie au niveau sup\u00e9rieur\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"int\u00e9grations\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/blog\/post\/now-available-cx-cloud-from-genesys-and-salesforce\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_502954240-scaled-e1702318984381-1260x740.jpeg\" height=\"740\" width=\"1260\" alt=\"Integration data system technology concept. hand pressing virtual button.\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">D\u00e9sormais disponible\u00a0: CX\u00a0Cloud de Genesys et Salesforce<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"148\" data-tags=\"blog,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,am\u00e9liorez l'exp\u00e9rience des collaborateurs,improve employee experience,array\" data-post-type=\"blog\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client|am\u00e9liorez l'exp\u00e9rience des collaborateurs\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/blog\/post\/7-conseils-pour-bien-choisir-une-solution-de-centre-de-contact\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Fail-fast-\u2013-the-secret-sauce-to-great-CX_Krushna-Sahoo-1260x589.png\" height=\"589\" width=\"1260\" alt=\"Fail fast   the secret sauce to great cx krushna sahoo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">7 conseils pour bien choisir une solution de centre de contact<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"149\" data-tags=\"resources,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,am\u00e9liorez l'exp\u00e9rience des collaborateurs,improve employee experience,faites passer votre technologie au niveau sup\u00e9rieur,level up your technology,checklist,ai and automation,int\u00e9grations,integrations,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client|am\u00e9liorez l'exp\u00e9rience des collaborateurs|faites passer votre technologie au niveau sup\u00e9rieur\" data-tax_content_type=\"checklist\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|int\u00e9grations|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/checklist-unify-your-crm-system-and-contact-center\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/CRM_and_CCaaS-CL-EN-_thumbnail.png\" height=\"480\" width=\"880\" alt=\"Crm and ccaas cl en  thumbnail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Checklist\u00a0\u2013 Unifiez votre syst\u00e8me\u00a0CRM et votre centre de contact<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"150\" data-tags=\"resources,faites passer votre technologie au niveau sup\u00e9rieur,level up your technology,pr\u00e9sentation du produit,presentation du produit,unified communications,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"faites passer votre technologie au niveau sup\u00e9rieur\" data-tax_content_type=\"pr\u00e9sentation du produit\" data-tax_sector=\"\" data-tax_capability_sitewide=\"unified communications|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/product-overview-cx-cloud-from-genesys-and-salesforce\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Product-Overview-Genesys-SFDC-thumb.png\" height=\"480\" width=\"880\" alt=\"Product overview   genesys  sfdc thumb\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">CX\u00a0Cloud de Genesys et Salesforce<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"151\" data-tags=\"blog,faites passer votre technologie au niveau sup\u00e9rieur,level up your technology,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"faites passer votre technologie au niveau sup\u00e9rieur\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/blog\/post\/measuring-ai-quality-bias-accuracy-and-benchmarking-for-conversational-ai\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_594055924-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"An abstract close up of a magnifying glass or loupe with bokeh lights, symbolizing business investigation and research   business concept, bokeh generative ai\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Mesurer la qualit\u00e9 de l'IA\u00a0: biais, exactitude et analyse comparative de l'IA conversationnelle<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"152\" data-tags=\"blog,faites passer votre technologie au niveau sup\u00e9rieur,level up your technology,array\" data-post-type=\"blog\" data-tax_contenttheme=\"faites passer votre technologie au niveau sup\u00e9rieur\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/blog\/post\/from-fragmented-to-unified-the-case-for-cx-platforms-over-point-solutions\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_635520044-1260x520.jpeg\" height=\"520\" width=\"1260\" alt=\"Technology banner design with hexagons abstract background.\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">D'une strat\u00e9gie fragment\u00e9e \u00e0 unifi\u00e9e\u00a0: l'int\u00e9r\u00eat des plateformes d'exp\u00e9rience client par rapport aux solutions ponctuelles<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"153\" data-tags=\"resources,faites passer votre technologie au niveau sup\u00e9rieur,level up your technology,rapport,report,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"faites passer votre technologie au niveau sup\u00e9rieur\" data-tax_content_type=\"rapport\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/idc-marketscape-worldwide-general-purpose-conversational-ai-software-2023-vendor-assessment\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Resource-Hub-tile-v1-820x464-px.jpg\" height=\"464\" width=\"820\" alt=\"Resource hub tile v1 820&#215;464 px\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">IDC MarketScape\u00a0: \u00c9valuation des fournisseurs mondiaux de logiciels d&rsquo;IA conversationnelle \u00e0 usage g\u00e9n\u00e9ral en 2023<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"154\" data-tags=\"resources,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,am\u00e9liorez l'exp\u00e9rience des collaborateurs,improve employee experience,rapport,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client|am\u00e9liorez l'exp\u00e9rience des collaborateurs\" data-tax_content_type=\"rapport\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/customer-experience-horizons\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Webpage-Report-Cover-824x528-px.jpg\" height=\"528\" width=\"824\" alt=\"Cx horizons report\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Customer experience horizons<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"155\" data-tags=\"blog,faites passer votre technologie au niveau sup\u00e9rieur,level up your technology,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"faites passer votre technologie au niveau sup\u00e9rieur\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/blog\/post\/modern-contact-center-ai-the-power-and-possibility\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_531349352-1260x841.jpeg\" height=\"841\" width=\"1260\" alt=\"Chatbot conversation assistant. person using online customer service with chat bot to get support. artificial intelligence and crm software automation technology, customer support center\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">D\u00e9couvrez la puissance et le potentiel des centres de contact optimis\u00e9s par l'IA moderne<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"156\" data-tags=\"resources,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,faites passer votre technologie au niveau sup\u00e9rieur,level up your technology,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client|faites passer votre technologie au niveau sup\u00e9rieur\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/three-ways-to-level-up-your-it-operations\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Three-ways-to-level-up-your-IT-operations_preview-FR.pdf.png\" height=\"880\" width=\"1144\" alt=\"Three ways to level up your it operations preview   fr.pdf\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Trois\u00a0leviers d\u2019action pour repositionner l\u2019IT en partenaire strat\u00e9gique<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"157\" data-tags=\"resources,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,ebook,cloud migration,array\" data-post-type=\"resources\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"cloud migration\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/migration-kit-make-your-move-to-the-cloud-now\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/The-four-phases-of-preparing-for-CX-evolution_preview-FR.pdf-1260x705.png\" height=\"705\" width=\"1260\" alt=\"The four phases of preparing for cx evolution preview   fr.pdf\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u00c9volution de l\u2019exp\u00e9rience client\u00a0: quatre \u00e9tapes pour pr\u00e9parer votre migration<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"158\" data-tags=\"resources,faites passer votre technologie au niveau sup\u00e9rieur,level up your technology,ebook,cloud migration,array\" data-post-type=\"resources\" data-tax_contenttheme=\"faites passer votre technologie au niveau sup\u00e9rieur\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"cloud migration\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/evolve-from-legacy-tech-to-the-cloud\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Resource-Page-CIN-Ev600x600-px-FR.png\" height=\"600\" width=\"600\" alt=\"Resource page evolve from legacy tech to the cloud fr\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">De l\u2019on-prem au cloud\u00a0: l\u2019art de la transition<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"159\" data-tags=\"resources,am\u00e9liorez l'exp\u00e9rience des collaborateurs,improve employee experience,ebook,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"am\u00e9liorez l'exp\u00e9rience des collaborateurs\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/employee-engagement-antidote-to-business-volatility\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Employee-Engagement-The-Antidote-to-Business-Volatility_preview-FR.png\" height=\"888\" width=\"1144\" alt=\"Employee engagement the antidote to business volatility preview   fr\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Engagement collaborateur\u00a0: l\u2019antidote \u00e0 la volatilit\u00e9 \u00e9conomique<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"160\" data-tags=\"resources,am\u00e9liorez l'exp\u00e9rience des collaborateurs,improve employee experience,faites passer votre technologie au niveau sup\u00e9rieur,level up your technology,checklist,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"am\u00e9liorez l'exp\u00e9rience des collaborateurs|faites passer votre technologie au niveau sup\u00e9rieur\" data-tax_content_type=\"checklist\" data-tax_sector=\"\" data-tax_capability_sitewide=\"wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/supercharge-your-cx-workforce-with-ai\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x54034-1.png\" height=\"540\" width=\"820\" alt=\"Genesys ai powered experience orchestration\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">L\u2019IA, arme absolue de vos \u00e9quipes\u00a0CX<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"161\" data-tags=\"resources,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,ebook,success story,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client\" data-tax_content_type=\"ebook|success story\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/five-ways-leading-brands-use-ai\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Five-leading-brands-use-AI_preview-FR-FR.png\" height=\"813\" width=\"1051\" alt=\"Five leading brands use ai preview fr fr\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Cinq\u00a0marques, cinq\u00a0strat\u00e9gies IA<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"162\" data-tags=\"resources,faites passer votre technologie au niveau sup\u00e9rieur,level up your technology,ebook,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"faites passer votre technologie au niveau sup\u00e9rieur\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/increase-revenue-with-predictive-engagement\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/bp-PE.png\" height=\"480\" width=\"880\" alt=\"Increase revenue with predictive engagement ebook\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Bonnes pratiques\u00a0: Boostez votre chiffre d\u2019affaires gr\u00e2ce \u00e0 l\u2019engagement pr\u00e9dictif<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"163\" data-tags=\"resources,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,ebook,success story,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client\" data-tax_content_type=\"ebook|success story\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/get-started-generative-ai-101\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Generative-AI-101_Preview-FR.png\" height=\"814\" width=\"1056\" alt=\"Generative ai 101 preview   fr\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Le guide essentiel pour tout savoir sur l\u2019IA g\u00e9n\u00e9rative<\/h3><\/div><div class=\"card-footer text-end\"><div 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text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"165\" data-tags=\"resources,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,d\u00e9mo,demo,video,array\" data-post-type=\"resources\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client\" data-tax_content_type=\"d\u00e9mo|video\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/get-to-know-genesys-cloud-cx\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/genesys-cloud-demo-5.png\" height=\"528\" width=\"824\" alt=\"Genesys cloud demo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">D\u00e9couvrez Genesys Cloud<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"166\" data-tags=\"resources,am\u00e9liorez l'exp\u00e9rience des collaborateurs,improve employee experience,rapport,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"am\u00e9liorez l'exp\u00e9rience des collaborateurs\" data-tax_content_type=\"rapport\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/human-values-report\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Human-Values-Report-FR.png\" height=\"627\" width=\"1200\" alt=\"Human values report   fr\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Rapport sur les valeurs humaines : Le syst\u00e8me d&rsquo;exploitation pour un centre de contact performant<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"167\" data-tags=\"resources,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,rapport,report,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client\" data-tax_content_type=\"rapport\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/ai-comes-of-age-report\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AI-Comes-of-Age-RH-Thumbnail-566x320.jpg\" height=\"320\" width=\"566\" alt=\"Ai comes of age rh thumbnail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Livre blanc d&rsquo;Economist\u00a0Impact\u00a0: L&rsquo;IA arrive \u00e0 maturit\u00e9<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"168\" data-tags=\"resources,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,rapport,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client\" data-tax_content_type=\"rapport\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/beyond-nps-cx-measurement-reimagined\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Beyond-NPS-CX-Measurement-Reimagined-824x528px-566x363.png\" height=\"363\" width=\"566\" alt=\"Beyond nps cx measurement reimagined image\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Au-del\u00e0 du Net Promoter Score : La mesure de l\u2019exp\u00e9rience client r\u00e9invent\u00e9e<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"169\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/explore-how-generative-ai-can-be-used-to-improve-customer-service-and-support\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Webpage-Report-Cover-630x500-px-10.png\" height=\"500\" width=\"630\" alt=\"Webpage report cover 630&#215;500 px 10\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">D\u00e9couvrez comment l&rsquo;IA g\u00e9n\u00e9rative peut \u00eatre utilis\u00e9e pour am\u00e9liorer le service et l&rsquo;assistance client<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"170\" data-tags=\"resources,am\u00e9liorez l'exp\u00e9rience des collaborateurs,improve employee experience,guide pratique,practical guide,array\" data-post-type=\"resources\" data-tax_contenttheme=\"am\u00e9liorez l'exp\u00e9rience des collaborateurs\" data-tax_content_type=\"guide pratique\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/practical-guide-workforce-engagement\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Practical-guide-to-modern-workforce-engagement.png\" height=\"480\" width=\"880\" alt=\"Practical guide to modern workforce engagement\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Un guide pratique pour l&rsquo;engagement moderne de la main-d&rsquo;\u0153uvre<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"171\" data-tags=\"resources,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,livre blanc,white paper,array\" data-post-type=\"resources\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client\" data-tax_content_type=\"livre blanc\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/cx-and-the-future-of-work\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/cx-and-the-future-of-work-1-566x363.png\" height=\"363\" width=\"566\" alt=\"Mit technology review insights: customer experience and the future of work   report thumbnail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Rapport du MIT\u00a0: exp\u00e9rience client et avenir du travail<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"172\" data-tags=\"blog,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,am\u00e9liorez l'exp\u00e9rience des collaborateurs,improve employee experience,array\" data-post-type=\"blog\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client|am\u00e9liorez l'exp\u00e9rience des collaborateurs\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/blog\/post\/genesys-engage-dans-une-collaboration-unique-avec-les-cabinets-danalystes\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Fail-fast-\u2013-the-secret-sauce-to-great-CX_Krushna-Sahoo-1260x589.png\" height=\"589\" width=\"1260\" alt=\"Fail fast   the secret sauce to great cx krushna sahoo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys engag\u00e9 dans une collaboration unique avec les cabinets d\u2019analystes<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"173\" data-tags=\"resources,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,faites passer votre technologie au niveau sup\u00e9rieur,level up your technology,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client|faites passer votre technologie au niveau sup\u00e9rieur\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/five-trendsetters-in-cx-innovation\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Five-Trendsetters-in-CX-Innovation_preview.png\" height=\"814\" width=\"1056\" alt=\"Five trendsetters in cx innovation preview\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Exp\u00e9rience client et innovations : 5 cas pratiques<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"174\" data-tags=\"resources,pr\u00e9sentation du produit,presentation du produit,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"pr\u00e9sentation du produit\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/work-automation-and-task-routing\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/FR_Work-Automation-and-Task-Routing.png\" height=\"817\" width=\"1024\" alt=\"Fr work automation and task routing\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Automatisation et routage des t\u00e2ches<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"175\" data-tags=\"resources,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,livre blanc,white paper,rapport,report,financier,financial,industrial,public,retail,sant\u00e9,healthcare,technologies,array\" data-post-type=\"resources\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client\" data-tax_content_type=\"livre blanc|rapport\" data-tax_sector=\"financier|industrial|public|retail|sant\u00e9|technologies\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" 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v01 copy\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Fortifiez votre CX face aux crises<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"180\" data-tags=\"resources,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,guide pratique,practical guide,voice,array\" data-post-type=\"resources\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client\" data-tax_content_type=\"guide pratique\" data-tax_sector=\"\" data-tax_capability_sitewide=\"voice\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/practical-guide-to-voice-in-the-modern-contact-center\"><div 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only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"183\" data-tags=\"resources,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,rapport,report,financier,financial,ai and automation,analytics and reporting,num\u00e9rique,digital,unified communications,array\" data-post-type=\"resources\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client\" data-tax_content_type=\"rapport\" data-tax_sector=\"financier\" data-tax_capability_sitewide=\"ai and automation|analytics and reporting|num\u00e9rique|unified communications\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/ft-longitude-white-paper-the-challenge-of-customer-centric-banking\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Customer-Centric-Banking-1.png\" height=\"528\" width=\"824\" alt=\"Customer centric banking\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Livre blanc FT\u00a0Longitude\u00a0: Banque :\u00a0les d\u00e9fis d\u2019une approche centr\u00e9e sur le client<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"184\" data-tags=\"resources,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,ebook,financier,financial,num\u00e9rique,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client\" data-tax_content_type=\"ebook\" data-tax_sector=\"financier\" data-tax_capability_sitewide=\"num\u00e9rique\"><a class=\"card component wide bgc-lgray vertical text-left w-100 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data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/enquete-quelles-sont-les-priorites-technologiques-des-dsi-en-matiere-de-relation-client\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Enqute-quelles-sont-les-priorits-technologiques-des-DSI-en-matire-de-relation-client-High-Quality.jpg\" height=\"240\" width=\"440\" alt=\"Enqute quelles sont les priorits technologiques des dsi en matire de relation client  high quality\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Enqu\u00eate : quelles sont les priorit\u00e9s technologiques des DSI en mati\u00e8re de relation client ?<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"186\" data-tags=\"resources,faites passer votre technologie au niveau sup\u00e9rieur,level up your technology,checklist,security and availability,array\" data-post-type=\"resources\" data-tax_contenttheme=\"faites passer votre technologie au niveau sup\u00e9rieur\" data-tax_content_type=\"checklist\" data-tax_sector=\"\" data-tax_capability_sitewide=\"security and availability\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/evaluating-security-for-cloud-platforms\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Evaluating-security-in-cloud-contact-centers_FR.png\" height=\"464\" width=\"1032\" alt=\"Evaluating security in cloud contact centers fr\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u00c9valuer la s\u00e9curit\u00e9 des plateformes cloud<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"187\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/demo-pointilliste-cco-a-la-demande\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-1.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 1\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">D\u00e9mo pointilliste CCO \u00e0 la demande<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"188\" data-tags=\"resources,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,ebook,analytics and reporting,journey management,array\" data-post-type=\"resources\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"analytics and reporting|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/improve-cx-and-contact-center-performance-with-customer-journeys\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/How-to-improve-CC-performance-FR.png\" height=\"770\" width=\"1053\" alt=\"How to improve cc performance fr\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Le parcours client, levier d\u2019exp\u00e9rience et de performance<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"189\" data-tags=\"resources,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,ebook,financier,financial,array\" data-post-type=\"resources\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client\" data-tax_content_type=\"ebook\" data-tax_sector=\"financier\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/how-insurance-companies-are-winning-at-customer-experience\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/How-insurance-companies-are-winning-at-customer-service-FR.png\" height=\"808\" width=\"1042\" alt=\"How insurance companies are winning at customer service fr\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Compagnies d\u2019assurances et exp\u00e9rience client\u00a0: d\u00e9cryptage d\u2019un succ\u00e8s<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"190\" data-tags=\"resources,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,ebook,journey management,array\" data-post-type=\"resources\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/five-steps-to-get-started-with-journey-orchestration\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/How-to-advance-from-personalization-to-Journey-Orchestration_FR.png\" height=\"776\" width=\"1071\" alt=\"How to advance from personalization to journey orchestration fr\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Cinq \u00e9tapes pour se lancer dans l\u2019orchestration des parcours clients<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small 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text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Sept parcours clients \u00e0 \u00e9valuer et \u00e0 optimiser<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"192\" data-tags=\"resources,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,ebook,analytics and reporting,journey management,array\" data-post-type=\"resources\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"analytics and reporting|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/elevate-cx-with-journey-management\"><div 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data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/the-forrester-new-wave-conversation-automation-solutions-20-q3-2022\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/forrester-q3-2022.png\" height=\"528\" width=\"824\" alt=\"Forrester q3 2022\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">The Forrester New Wave\u2122: Conversation Automation Solutions, Q3 2022 (FR-FR)<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"194\" data-tags=\"resources,ebook,ai and automation,security and availability,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|security and availability\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/four-megatrends-that-could-threaten-your-contact-center-security\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb-four_megatrends-1.webp\" height=\"480\" width=\"880\" alt=\"Resource thumb four megatrends\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Quatre tendances majeures qui pourraient menacer la s\u00e9curit\u00e9 de votre centre de contact<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"195\" data-tags=\"resources,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,rapport,report,ai and automation,analytics and reporting,int\u00e9grations,integrations,journey management,num\u00e9rique,digital,unified communications,array\" data-post-type=\"resources\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client\" data-tax_content_type=\"rapport\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|analytics and reporting|int\u00e9grations|journey management|num\u00e9rique|unified communications\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/omdia-universe-customer-engagement-platforms\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/OMDIA-thumbnail-navy.png\" height=\"480\" width=\"880\" alt=\"Omdia thumbnail navy\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Plateformes d&rsquo;engagement client Omdia Universe<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"196\" data-tags=\"resources,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,ebook,journey management,array\" data-post-type=\"resources\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/contact-center-optimization-customer-journeys\"><div 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management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/eight-ways-you-can-optimize-your-contact-center\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Picture1-10-566x566.png\" height=\"566\" width=\"566\" alt=\"Picture1\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Huit conseils pour optimiser votre centre de contact<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"198\" data-tags=\"resources,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,guide pratique,practical guide,array\" data-post-type=\"resources\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client\" data-tax_content_type=\"guide pratique\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/building-a-better-business-case-for-cx-transformation\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Screenshot-2022-09-04-221540-566x437.png\" height=\"437\" width=\"566\" alt=\"Screenshot 2022 09 04 221540\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Transformation\u00a0CX\u00a0: \u00e9laborer un business case convaincant<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"199\" data-tags=\"resources,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,rapport,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client\" data-tax_content_type=\"rapport\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/the-connected-customer-experience\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/theconnectedcustomer-566x318.jpg\" height=\"318\" width=\"566\" alt=\"Theconnectedcustomer\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Vers une exp\u00e9rience client fluide et connect\u00e9e : Les nouveaux usages digitaux des consommateurs pour une satisfaction client amplifi\u00e9e<\/h3><\/div><div class=\"card-footer text-end\"><div 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banking\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Banques\u00a0: les cinq phases pour acc\u00e9l\u00e9rer l\u2019engagement digital<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"201\" data-tags=\"resources,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,ebook,retail,array\" data-post-type=\"resources\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client\" data-tax_content_type=\"ebook\" data-tax_sector=\"retail\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/state-of-customer-experience-in-retail\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Screenshot-2022-03-23-135235-e1648045665637-566x319.png\" height=\"319\" width=\"566\" alt=\"State of cx retail fr\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u00c9tat des lieux de l\u2019exp\u00e9rience client dans le retail<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"202\" data-tags=\"resources,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,ebook,financier,financial,array\" data-post-type=\"resources\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client\" data-tax_content_type=\"ebook\" data-tax_sector=\"financier\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/state-of-customer-experience-in-financial-services\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Screenshot-2022-03-23-144529-e1648046909284-566x319.png\" height=\"319\" width=\"566\" alt=\"Screenshot 2022 03 23 144529\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u00c9tat des lieux de l\u2019exp\u00e9rience client dans le secteur des services financiers<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"203\" data-tags=\"resources,faites passer votre technologie au niveau sup\u00e9rieur,level up your technology,ebook,ai and automation,num\u00e9rique,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"faites passer votre technologie au niveau sup\u00e9rieur\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|num\u00e9rique\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/digital-engagement-best-practices\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Screenshot-2022-05-12-172446-566x438.png\" height=\"438\" width=\"566\" alt=\"Screenshot 2022 05 12 172446\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Engagement digital\u00a0: les bonnes pratiques<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"204\" data-tags=\"article,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,article&nbsp;web,web article,financier,financial\" data-post-type=\"article\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client\" data-tax_content_type=\"article&nbsp;web\" data-tax_sector=\"financier\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/article\/the-state-of-customer-experience-three-cx-insights-for-financial-services\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Financial-article-metadata\u2014image-1280x720-1-566x318.jpg\" height=\"318\" width=\"566\" alt=\"Financial article metadata image 1280&#215;720\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u00c9tat des lieux de l&rsquo;exp\u00e9rience client&nbsp;: trois insights CX pour les services financiers<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"205\" data-tags=\"article,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,article&nbsp;web,web article,retail\" data-post-type=\"article\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client\" data-tax_content_type=\"article&nbsp;web\" data-tax_sector=\"retail\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/article\/the-state-of-customer-experience-three-insights-for-retail\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Retail-article-metadata\u2014image-1280x720-1-566x318.jpg\" height=\"318\" width=\"566\" alt=\"Retail article metadata image 1280&#215;720\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Exp\u00e9rience client dans le retail\u00a0: les trois grandes tendances<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"206\" data-tags=\"resources,faites passer votre technologie au niveau sup\u00e9rieur,level up your technology,ebook,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"faites passer votre technologie au niveau sup\u00e9rieur\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/human-connection-power-possibility-ai-ebook\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Screenshot-2022-02-23-163404-566x437.png\" height=\"437\" width=\"566\" alt=\"Ebook: enrichir les rapports humains avec l'ia\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Enrichir les rapports humains avec l&rsquo;IA<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"207\" data-tags=\"article,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,article&nbsp;web,web article\" data-post-type=\"article\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client\" data-tax_content_type=\"article&nbsp;web\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/article\/use-data-to-blend-online-and-in-store-shopping-journeys\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Resource-Thumbnail-GettyImages-1288860091.jpg\" height=\"293\" width=\"440\" alt=\"Resource thumbnail gettyimages 1288860091\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Fusion des parcours d\u2019achat en ligne et en magasin\u202f: tout est dans la data<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"208\" data-tags=\"resources,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,rapport,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client\" data-tax_content_type=\"rapport\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/state-of-cx-report\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/State-of-CX-Report-Thumbnail-824-x-528-566x363.png\" height=\"363\" width=\"566\" alt=\"State of cx report thumbnail 824 x 528\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Rapport sur l&rsquo;\u00e9tat de l&rsquo;exp\u00e9rience client<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"209\" data-tags=\"collateral,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,retail\" data-post-type=\"collateral\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client\" data-tax_content_type=\"\" data-tax_sector=\"retail\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/collateral\/genesys-cloud-the-secure-all-in-one-contact-centre-solution-for-retailers\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/feature-image-retail-cloud-brochure.png\" height=\"240\" width=\"440\" alt=\"Feature image retail cloud brochure\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Cloud\u00a0: la solution de centre de contact tout-en-un s\u00e9curis\u00e9e pour les professionnels de la vente au d\u00e9tail<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"210\" data-tags=\"resources,guide pratique,practical guide,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"guide pratique\" data-tax_sector=\"\" data-tax_capability_sitewide=\"wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/practical-guide-workforce-planning\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Practical-guide-to-modern-workforce-planning.png\" height=\"480\" width=\"880\" alt=\"Practical guide to modern workforce planning\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Guide pratique de la planification des effectifs<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"211\" data-tags=\"resources,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,ebook,num\u00e9rique,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"num\u00e9rique\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/the-five-phases-of-digital-engagement\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-2.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 2\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Les cinq&nbsp;phases de l&rsquo;engagement num\u00e9rique<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"212\" data-tags=\"article,am\u00e9liorez l'exp\u00e9rience des collaborateurs,improve employee experience,article&nbsp;web,web article,public,wem\" data-post-type=\"article\" data-tax_contenttheme=\"am\u00e9liorez l'exp\u00e9rience des collaborateurs\" data-tax_content_type=\"article&nbsp;web\" data-tax_sector=\"public\" data-tax_capability_sitewide=\"wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/article\/government-agencies-workforce-engagement\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-3.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 3\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Les agences gouvernementales font preuve de cr\u00e9ativit\u00e9 en mati\u00e8re d&rsquo;engagement des effectifs<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"213\" data-tags=\"article,article&nbsp;web,web article,retail,wem\" data-post-type=\"article\" data-tax_contenttheme=\"\" data-tax_content_type=\"article&nbsp;web\" data-tax_sector=\"retail\" data-tax_capability_sitewide=\"wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/article\/four-tips-retain-contact-center-agents\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Resource-Thumbnail-GettyImages-175138654.jpg\" height=\"293\" width=\"440\" alt=\"Resource thumbnail gettyimages 175138654\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Retail : quatre conseils pour fid\u00e9liser les agents gr\u00e2ce \u00e0 l&rsquo;engagement du personnel<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div 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technologie au niveau sup\u00e9rieur\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/genesys-prescriptive-migration-the-art-of-simplified-migration-with-proven-roi\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb-genesys-prescriptive-migration.png\" height=\"480\" width=\"880\" alt=\"Resource thumb genesys prescriptive migration\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Migration prescriptive de Genesys<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"217\" data-tags=\"resources,livre blanc,white paper,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"livre blanc\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/the-genesys-cloud-cx-platform\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource_thumb-genesys_cloud_platform_overview.png\" height=\"276\" width=\"491\" alt=\"Resource thumb genesys cloud platform overview\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Explorez la plateforme Genesys\u00a0Cloud<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"218\" data-tags=\"resources,rapport,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"rapport\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/analysts-and-users-agree-genesys-cloud-cx-leading-contact-center-platform\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Genesys-Cloud-is-a-leading-contact-center-platform-threads-thumbnail.png\" height=\"550\" width=\"982\" alt=\"Genesys cloud is a leading contact center platform threads thumbnail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Les analystes et les utilisateurs s&rsquo;accordent \u00e0 dire que Genesys\u00a0Cloud est l&rsquo;une des meilleures plateformes de centre de contact du march\u00e9<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"219\" data-tags=\"resources,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,guide pratique,practical guide,num\u00e9rique,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client\" data-tax_content_type=\"guide pratique\" data-tax_sector=\"\" data-tax_capability_sitewide=\"num\u00e9rique\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/practical-guide-to-mastering-bots\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/GettyImages-1313990927-566x377.png\" height=\"377\" width=\"566\" alt=\"Gettyimages 1313990927\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Un guide pratique \u00e0 la ma\u00eetrise des bots<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"220\" data-tags=\"resources,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,faites passer votre technologie au niveau sup\u00e9rieur,level up your technology,rapport,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client|faites passer votre technologie au niveau sup\u00e9rieur\" data-tax_content_type=\"rapport\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/soyons-personnels-comment-les-entreprises-peuvent-utiliser-un-service-client-personnalise-pour-redemarrer-et-reconstruire\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Untitled-1-5.png\" height=\"240\" width=\"440\" alt=\"Untitled 1\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Soyons personnels : comment les entreprises peuvent utiliser un service client personnalis\u00e9 pour red\u00e9marrer et reconstruire<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"221\" data-tags=\"resources,rapport,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"rapport\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/strategic-roadmap-for-customer-service-and-support\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-4.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 4\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">10 DILEMMES STRAT\u00c9GIQUES POUR LA RELATION CLIENT EN 2021 :<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"222\" data-tags=\"resources,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,faites passer votre technologie au niveau sup\u00e9rieur,level up your technology,ebook,retail,array\" data-post-type=\"resources\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client|faites passer votre technologie au niveau sup\u00e9rieur\" data-tax_content_type=\"ebook\" data-tax_sector=\"retail\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/retail-eight-considerations-for-exceptional-customer-engagement\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/feature-image-8-considerations-retail.png\" height=\"240\" width=\"440\" alt=\"Feature image 8 considerations retail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Huit consid\u00e9rations pour rendre l&rsquo;engagement client exceptionnel dans le secteur de la vente au d\u00e9tail<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"223\" data-tags=\"resources,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,guide pratique,practical guide,num\u00e9rique,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client\" data-tax_content_type=\"guide pratique\" data-tax_sector=\"\" data-tax_capability_sitewide=\"num\u00e9rique\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/practical-guide-to-messaging-apps\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/messaging-apps.png\" height=\"243\" width=\"440\" alt=\"Messaging apps\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Guide pratique pour les applications de messagerie<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"224\" data-tags=\"resources,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,ebook,num\u00e9rique,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"num\u00e9rique\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/five-steps-to-master-digital-customer-engagement\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-1.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 1\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Cinq \u00e9tapes pour ma\u00eetriser l&rsquo;engagement client digital<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"225\" data-tags=\"resources,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,guide pratique,practical guide,num\u00e9rique,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client\" data-tax_content_type=\"guide pratique\" data-tax_sector=\"\" data-tax_capability_sitewide=\"num\u00e9rique\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/practical-guide-to-web-messaging\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Thumbnail-Mastering-SMS-and-messaging-apps.png\" height=\"480\" width=\"880\" alt=\"Thumbnail mastering sms and messaging apps\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Guide pratique relatif \u00e0 la messagerie Web<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"226\" data-tags=\"resources,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,faites passer votre technologie au niveau sup\u00e9rieur,level up your technology,rapport,report,retail,array\" data-post-type=\"resources\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client|faites passer votre technologie au niveau sup\u00e9rieur\" data-tax_content_type=\"rapport\" data-tax_sector=\"retail\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/big-ideas-for-retail-nine-key-cx-trends\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/feature-image-industry-trends-retail.png\" height=\"240\" width=\"440\" alt=\"Feature image industry trends retail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Retail: 9\u00a0tendances cl\u00e9s en mati\u00e8re d&rsquo;exp\u00e9rience client<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"227\" data-tags=\"resources,faites passer votre technologie au niveau sup\u00e9rieur,level up your technology,guide pratique,practical guide,array\" data-post-type=\"resources\" data-tax_contenttheme=\"faites passer votre technologie au niveau sup\u00e9rieur\" data-tax_content_type=\"guide pratique\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/practical-guide-to-creating-a-contact-center-rfp\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/ccaas-rfp-guide-566x322.jpg\" height=\"322\" width=\"566\" alt=\"Ccaas rfp guide\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Guide pratique pour la cr\u00e9ation d&rsquo;un appel d&rsquo;offres de centre de contact<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"228\" data-tags=\"resources,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/nouveaux-enjeux-pour-les-directions-des-services-clients\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/440x240-Thumbnail-CX-Barometer@2x-566x309.jpg\" height=\"309\" width=\"566\" alt=\"440&#215;240 thumbnail cx barometer@2x\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Nouveaux enjeux et priorit\u00e9s pour les directions des services clients<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"229\" data-tags=\"resources,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a 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your technology,rapport,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client|faites passer votre technologie au niveau sup\u00e9rieur\" data-tax_content_type=\"rapport\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/bfsi-in-the-age-of-the-connected-customer\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/BFSI-in-the-age-of-the-connected-customer-feature-image.jpg\" height=\"240\" width=\"440\" alt=\"Bfsi in the age of the connected customer feature image\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">La banque \u00e0 l&rsquo;\u00e8re du client connect\u00e9\u00a0: un aper\u00e7u du secteur<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div 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2021\u00a0: assistance et services client CRM<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"233\" data-tags=\"resources,faites passer votre technologie au niveau sup\u00e9rieur,level up your technology,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"faites passer votre technologie au niveau sup\u00e9rieur\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/2021-contact-center-buyers-guide\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/2021_contact_center_buyers_guide-EB-EN-1-566x437.jpg\" height=\"437\" width=\"566\" alt=\"2021 contact center buyers guide eb en (1)\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Guide de l&rsquo;acheteur 2021 pour les centres de contact<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"234\" data-tags=\"article,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,article&nbsp;web,web article,num\u00e9rique,digital\" data-post-type=\"article\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client\" data-tax_content_type=\"article&nbsp;web\" data-tax_sector=\"\" data-tax_capability_sitewide=\"num\u00e9rique\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/article\/7-ways-to-deliver-leading-digital-customer-service\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Customer-Service-Featured-Image-566x311.png\" height=\"311\" width=\"566\" alt=\"Customer service featured image\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">7 fa\u00e7ons de fournir un service client num\u00e9rique de premier plan<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"235\" data-tags=\"resources,am\u00e9liorez l'exp\u00e9rience des collaborateurs,improve employee experience,faites passer votre technologie au niveau sup\u00e9rieur,level up your technology,guide pratique,practical guide,array\" data-post-type=\"resources\" data-tax_contenttheme=\"am\u00e9liorez l'exp\u00e9rience des collaborateurs|faites passer votre technologie au niveau sup\u00e9rieur\" data-tax_content_type=\"guide pratique\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/a-practical-guide-to-contact-centre-change-management\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/manage-call-centre-changes-for-better-results-featured-image-566x311.png\" height=\"311\" width=\"566\" alt=\"Manage call centre changes for better results   featured image\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Guide de gestion du changement dans votre centre de contact<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"236\" data-tags=\"collateral,am\u00e9liorer l'exp\u00e9rience client,improve customer experience\" data-post-type=\"collateral\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/collateral\/genesys-cloud-the-secure-all-in-one-contact-centre-solution\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Genesys-Cloud-Brochure-FR-566x402.png\" height=\"402\" width=\"566\" alt=\"Genesys cloud cx brochure fr\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Cloud: La solution de centre de contact tout-en-un s\u00e9curis\u00e9e<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"237\" data-tags=\"resources,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,checklist,num\u00e9rique,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client\" data-tax_content_type=\"checklist\" data-tax_sector=\"\" data-tax_capability_sitewide=\"num\u00e9rique\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/your-ultimate-chat-solution-checklist\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Your-ultimate-chat-solution-checklist-CL-resource_center-FR-1.png\" height=\"240\" width=\"440\" alt=\"Your ultimate chat solution checklist cl resource center fr\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">La checklist d&rsquo;une solution de chat<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"238\" data-tags=\"article,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,article&nbsp;web,web article,journey management\" data-post-type=\"article\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client\" data-tax_content_type=\"article&nbsp;web\" data-tax_sector=\"\" data-tax_capability_sitewide=\"journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/article\/journey-mapping-chart-the-moments-that-matter-most\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-3.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 3\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Cartographie de parcours\u00a0: suivez les moments les plus importants<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"239\" data-tags=\"article,faites passer votre technologie au niveau sup\u00e9rieur,level up your technology,article&nbsp;web,web article\" data-post-type=\"article\" data-tax_contenttheme=\"faites passer votre technologie au niveau sup\u00e9rieur\" data-tax_content_type=\"article&nbsp;web\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/article\/6-reasons-why-genesys-cloud-is-the-platform-you-want\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Six-reasons-why-Genesys-Cloud-is-the-platform-you-want-sm-1.jpg\" height=\"164\" width=\"264\" alt=\"Six reasons why genesys cloud is the platform you want sm\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Six raisons pour lesquelles Genesys Cloud est la plateforme qu&rsquo;il vous faut<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"240\" data-tags=\"article,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,ai and automation,num\u00e9rique,digital,web article\" data-post-type=\"article\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|num\u00e9rique\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/article\/three-ways-bots-improve-customer-experience\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-4.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 4\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Trois\u00a0fa\u00e7ons d&rsquo;am\u00e9liorer l&rsquo;exp\u00e9rience client gr\u00e2ce aux bots<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"241\" data-tags=\"resources,faites passer votre technologie au niveau sup\u00e9rieur,level up your technology,ebook,ai and automation,analytics and reporting,num\u00e9rique,digital,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"faites passer votre technologie au niveau sup\u00e9rieur\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|analytics and reporting|num\u00e9rique|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/le-centre-de-contact-optimise-par-lia\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-1.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 1\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Le centre de contact optimis\u00e9 par l&rsquo;IA<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"242\" data-tags=\"article,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,article&nbsp;web,web article,ai and automation\" data-post-type=\"article\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client\" data-tax_content_type=\"article&nbsp;web\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/article\/improve-your-cx-with-7-ai-powered-capabilities\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-2.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 2\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Am\u00e9liorez l&rsquo;exp\u00e9rience client avec 7\u00a0fonctionnalit\u00e9s optimis\u00e9es par l&rsquo;IA<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"243\" data-tags=\"article,am\u00e9liorez l'exp\u00e9rience des collaborateurs,improve employee experience,article&nbsp;web,web article,ai and automation,wem\" data-post-type=\"article\" data-tax_contenttheme=\"am\u00e9liorez l'exp\u00e9rience des collaborateurs\" data-tax_content_type=\"article&nbsp;web\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/article\/three-employee-experience-benefits-of-ai-technology\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-3.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 3\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Trois\u00a0avantages de l&rsquo;IA pour l&rsquo;exp\u00e9rience des collaborateurs<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"244\" data-tags=\"article,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,article&nbsp;web,web article,ai and automation\" data-post-type=\"article\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client\" data-tax_content_type=\"article&nbsp;web\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/article\/10-ways-ai-improves-customer-experience\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-4.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 4\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Dix\u00a0fa\u00e7ons dont l&rsquo;IA am\u00e9liore l&rsquo;exp\u00e9rience client<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"245\" data-tags=\"resources,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/quand-le-retail-reinvente-son-experience-client\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Genesys-Cloud-Prospects-resource_center-FR..png\" height=\"240\" width=\"440\" alt=\"Genesys cloud cx (prospects) resource center fr.\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Quand le retail r\u00e9invente son experience client<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"246\" data-tags=\"resources,am\u00e9liorez l'exp\u00e9rience des collaborateurs,improve employee experience,faites passer votre technologie au niveau sup\u00e9rieur,level up your technology,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"am\u00e9liorez l'exp\u00e9rience des collaborateurs|faites passer votre technologie au niveau sup\u00e9rieur\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/customer-relationship-barometer\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/FR_survey2020v1-566x233.png\" height=\"233\" width=\"566\" alt=\"Fr survey2020v1.png\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Barom\u00e8tre de la relation client<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"247\" data-tags=\"resources,am\u00e9liorez l'exp\u00e9rience des collaborateurs,improve employee experience,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"am\u00e9liorez l'exp\u00e9rience des collaborateurs\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/contact-center-ai-success-kit\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-1.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 1\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Kit de r\u00e9ussite IA du Centre de contact<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"248\" data-tags=\"resources,faites passer votre technologie au niveau sup\u00e9rieur,level up your technology\" data-post-type=\"resources\" data-tax_contenttheme=\"faites passer votre technologie au niveau sup\u00e9rieur\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/frost-radar-marche-europeen-du-centre-de-contact-en-tant-que-service-2020\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/FR_Frost-Radar-Feaured-Image-2.png\" height=\"240\" width=\"440\" alt=\"Rapport d'analyste\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Frost Radar \u2122: march\u00e9 europ\u00e9en du centre de contact en tant que service, 2020<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"249\" data-tags=\"resources,infographic,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"infographic\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/on-premise-migration\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Edited_Migration_FR.png\" height=\"240\" width=\"338\" alt=\"Edited migration fr\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Une approche \u00e9prouv\u00e9e pour la migration de votre centre d&rsquo;appel sur site<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"250\" data-tags=\"resources,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,am\u00e9liorez l'exp\u00e9rience des collaborateurs,improve employee experience,rapport,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client|am\u00e9liorez l'exp\u00e9rience des collaborateurs\" data-tax_content_type=\"rapport\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/how-to-deliver-customer-experience-in-the-2020s\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Untitled-1.jpg\" height=\"240\" width=\"440\" alt=\"Untitled 1\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Comment offrir une exp\u00e9rience client dans les ann\u00e9es\u00a02020<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"251\" data-tags=\"resources,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/experience-client-cloud\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Untitled-2.jpg\" height=\"240\" width=\"440\" alt=\"Untitled 2\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Exp\u00e9rience client &#038; Cloud<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"252\" data-tags=\"resources,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,am\u00e9liorez l'exp\u00e9rience des collaborateurs,improve employee experience,faites passer votre technologie au niveau sup\u00e9rieur,level up your technology,ebook,ai and automation,analytics and reporting,int\u00e9grations,integrations,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client|am\u00e9liorez l'exp\u00e9rience des collaborateurs|faites passer votre technologie au niveau sup\u00e9rieur\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|analytics and reporting|int\u00e9grations|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/spend-money-make-money\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Nemertes-Research-EB-resource_center-FR.jpg\" height=\"240\" width=\"440\" alt=\"Nemertes research eb resource center fr\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">D\u00e9penser de l&rsquo;argent pour en gagner. Quatre entreprises qui ont r\u00e9ussi dans le domaine de l&rsquo;exp\u00e9rience client.<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"253\" data-tags=\"resources,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/customer-service-best-practices\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/CX-Heroes-EB-resource_center-FR.jpg\" height=\"240\" width=\"440\" alt=\"Cx heroes eb resource center fr\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Meilleures pratiques en mati\u00e8re de service client<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"254\" data-tags=\"resources,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,ebook,ai and automation,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/ebook-7-best-practices-for-customer-loyalty\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/7-best-practices-for-building-customer-loyalty_2024-thumbnail.png\" height=\"480\" width=\"880\" alt=\"Seven best practices for building customer loyalty with ai\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Sept bonnes pratiques pour fid\u00e9liser les clients avec l&rsquo;IA<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"255\" data-tags=\"resources,faites passer votre technologie au niveau sup\u00e9rieur,level up your technology,rapport,report,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"faites passer votre technologie au niveau sup\u00e9rieur\" data-tax_content_type=\"rapport\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/role-of-ai-and-data-sharing-across-industries-and-use-cases-mit\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/MIT-Tech-Review-The-Global-AI-Agneda-Thumbnail-Kit-Template-Resource-Center.jpg\" height=\"240\" width=\"440\" alt=\"Mit tech review the global ai agneda thumbnail kit template resource center\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u00c9tat des lieux de l&rsquo;IA dans le monde\u00a0: promesse, r\u00e9alit\u00e9 et r\u00f4le de l&rsquo;IA et du partage de donn\u00e9es<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"256\" data-tags=\"resources,faites passer votre technologie au niveau sup\u00e9rieur,level up your technology,checklist,array\" data-post-type=\"resources\" data-tax_contenttheme=\"faites passer votre technologie au niveau sup\u00e9rieur\" data-tax_content_type=\"checklist\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/the-essential-migration-checklist-for-identifying-the-right-customer-experience-solution\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/checklist_FR.png\" height=\"276\" width=\"440\" alt=\"Checklist fr\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Checklist pour identifier la solution d\u2019exp\u00e9rience client qui vous correspond<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"257\" data-tags=\"collateral,faites passer votre technologie au niveau sup\u00e9rieur,level up your technology,security and availability\" data-post-type=\"collateral\" data-tax_contenttheme=\"faites passer votre technologie au niveau sup\u00e9rieur\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"security and availability\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/collateral\/genesys-cloud-security\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/21ba4ec6-cloud-security-ds-en-thumbnails-resource-center-1.jpg\" height=\"240\" width=\"440\" alt=\"21ba4ec6 cloud security ds en thumbnails resource center\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Cloud Security<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"258\" data-tags=\"resources,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,faites passer votre technologie au niveau sup\u00e9rieur,level up your technology\" data-post-type=\"resources\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client|faites passer votre technologie au niveau sup\u00e9rieur\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/move-your-contact-center-to-the-cloud-with-confidence\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Prescriptive-Migration-Thumbnails-resource_center-FR.jpg\" height=\"240\" width=\"440\" alt=\"Prescriptive migration thumbnails resource center fr\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Migrez votre centre de contact sur le cloud en toute confiance<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"259\" data-tags=\"collateral,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,faites passer votre technologie au niveau sup\u00e9rieur,level up your technology,infographic,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client|faites passer votre technologie au niveau sup\u00e9rieur\" data-tax_content_type=\"infographic\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/collateral\/turn-your-omnichannel-vision-into-customer-experience-success\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Omnichannel-Experience-CL-EN-Thumbnail-Kit-Resource-Center.jpg\" height=\"240\" width=\"440\" alt=\"Omnichannel experience cl en thumbnail kit resource center\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Transformez votre vision de l&rsquo;omnicanal en exp\u00e9rience client r\u00e9ussie<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"260\" data-tags=\"resources,faites passer votre technologie au niveau sup\u00e9rieur,level up your technology,checklist,analytics and reporting,array\" data-post-type=\"resources\" data-tax_contenttheme=\"faites passer votre technologie au niveau sup\u00e9rieur\" data-tax_content_type=\"checklist\" data-tax_sector=\"\" data-tax_capability_sitewide=\"analytics and reporting\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/checklist-for-genesys-on-premises-customers\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/8d17b59a-essential-checklist-for-genesys-on-premises-customers-cl-en-thumbnail-kit-resource-center.jpg\" height=\"240\" width=\"440\" alt=\"Essential checklist for genesys on premises customers cl en thumbnail kit resource center\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">La checklist essentielle pour les clients sur site de Genesys qui effectuent la transition vers le cloud<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"261\" data-tags=\"blog,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/blog\/post\/top-8-challenges-for-small-and-mid-sized-contact-centers\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/54641c82-gettyimages-588504771_eight-1260x708.jpg\" height=\"708\" width=\"1260\" alt=\"Contact center\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Les 8\u00a0principaux d\u00e9fis des centres de contact de petite et moyenne taille<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"262\" data-tags=\"blog,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/blog\/post\/6-ways-to-minimize-agent-attrition-in-the-contact-center\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/8643e342-gettyimages-700721395happyagents-1260x865.jpg\" height=\"865\" width=\"1260\" alt=\"Agent\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">6 fa\u00e7ons de minimiser l&rsquo;attrition des agents dans le centre de contact<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"263\" data-tags=\"resources,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,am\u00e9liorez l'exp\u00e9rience des collaborateurs,improve employee experience,faites passer votre technologie au niveau sup\u00e9rieur,level up your technology,wem\" data-post-type=\"resources\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client|am\u00e9liorez l'exp\u00e9rience des collaborateurs|faites passer votre technologie au niveau sup\u00e9rieur\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/twelve-signs-youre-ready-to-upgrade-to-a-cloud-contact-center\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/3b111d50-twelve-signs_youre-ready-to-upgrade-to-a-cloud-contact-center-ts-resource_center-eng.png\" height=\"240\" width=\"440\" alt=\"Twelve signs you&rsquo;re ready to upgrade to a cloud contact center ts resource center eng\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Douze signes indiquant que vous \u00eates pr\u00eat \u00e0 passer \u00e0 un centre de contact dans le cloud<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"264\" data-tags=\"resources,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,faites passer votre technologie au niveau sup\u00e9rieur,level up your technology,rapport,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client|faites passer votre technologie au niveau sup\u00e9rieur\" data-tax_content_type=\"rapport\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/2019-gartner-magic-quadrant-for-contact-center-as-a-service-north-america\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/b4105dbb-gartner-report-thumbnails-en-sidebar.jpg\" height=\"440\" width=\"800\" alt=\"Gartner report thumbnails en sidebar\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Gartner Magic Quadrant\u00a02019 des infrastructures de centres de contact \u00ab\u00a0as-a-Service \u00bb, Am\u00e9rique du Nord<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"265\" data-tags=\"resources,video,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"video\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/nouveau-genesys-cloud\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/348fe748-introducing-genesys-cloud-video-resource_center-en.png\" height=\"240\" width=\"440\" alt=\"Introducing genesys cloud video resource center en\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Nouveau Genesys Cloud<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"266\" data-tags=\"collateral\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/collateral\/summer-innovations-guide-2019-pureconnect\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/0000e9ee-genesys-summer-innovations-pureconnect-flyer-resource_center-fr.jpg\" height=\"240\" width=\"440\" alt=\"Genesys summer innovations pureconnect flyer resource center fr\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Connect Innovations<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"267\" data-tags=\"collateral\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/collateral\/summer-innovations-guide-2019-pureengage\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/ed21b595-genesys-summer-innovations-pureengage-flyer-resource_center-fr.jpg\" height=\"240\" width=\"440\" alt=\"Genesys summer innovations pureengage flyer resource center fr\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Innovations<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"268\" data-tags=\"collateral\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/collateral\/summer-innovations-guide-2019-purecloud\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/d0ffbd74-genesys-summer-innovations-purecloud-flyer-resource_center-fr.jpg\" height=\"240\" width=\"440\" alt=\"Genesys summer innovations purecloud flyer resource center fr\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Cloud Innovations<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"269\" data-tags=\"resources,faites passer votre technologie au niveau sup\u00e9rieur,level up your technology,livre blanc,white paper,rapport,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"faites passer votre technologie au niveau sup\u00e9rieur\" data-tax_content_type=\"livre blanc|rapport\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/nemertes-business-value-analysis\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/0664b218-thumbnail-kit-nemeretesnemeretes-resource_center-en.jpg\" height=\"240\" width=\"440\" alt=\"Nemertes bva\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Nemertes Business Value Analysis<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"270\" data-tags=\"resources,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/lexperience-client-en-levier-de-competitivite\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/f815b3d6-building-a-competitive-advantage-through-customer-experience-eb-resource_center-fr.jpg\" height=\"240\" width=\"440\" alt=\"Building a competitive advantage through customer experience eb resource center fr\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">L\u2019exp\u00e9rience client en levier de comp\u00e9titivit\u00e9<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"271\" data-tags=\"resources,ebook,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/saisonnalite-du-centre-dappel-comment-bien-gerer\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/b137da53-call-center-seasonal-capacity-eb-resource_center-fr.jpg\" height=\"240\" width=\"440\" alt=\"Call center seasonal capacity eb resource center fr\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Saisonnalit\u00e9 du centre d\u2019appel: comment transformer challenge en opportunit\u00e9<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"272\" data-tags=\"resources,livre blanc,white paper,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"livre blanc\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/argumentaire-en-faveur-dune-modernisation-du-centre-de-contact\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/d0aadecd-building-the-business-case-for-contact-center-modernization-wp-resource_center-fr.jpg\" height=\"240\" width=\"440\" alt=\"Building the business case for contact center modernization wp resource center fr\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Argumentaire en faveur d\u2019une modernisation du centre de contact<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"273\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/centre-de-contact-eliminez-le-risque-dobsolescence-technologique-et-inventez-lexperience-client-de-demain\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/1133771e-mitigate-risks-ex-resource_center-fr.jpg\" height=\"240\" width=\"440\" alt=\"Mitigate risks ex resource center fr\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Centre de contact : \u00e9liminez le risque d&rsquo;obsolescence technologique et inventez l&rsquo;exp\u00e9rience client de demain<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"274\" data-tags=\"resources,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,rapport,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client\" data-tax_content_type=\"rapport\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/total-economic-impact-de-genesys-purecloud\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/e9299134-purecloud-tei-case-study-wp-resource_center-en.png\" height=\"240\" width=\"440\" alt=\"Purecloud tei case study wp resource center en\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Total Economic Impact\u2122 de Genesys Cloud<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"275\" data-tags=\"resources,faites passer votre technologie au niveau sup\u00e9rieur,level up your technology,ebook,int\u00e9grations,integrations,unified communications,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"faites passer votre technologie au niveau sup\u00e9rieur\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"int\u00e9grations|unified communications|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/centre-dappel-les-elements-essentiels-a-la-consolidation\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/f944f7cb-aa9dff96-consolidating-tech-ebook-resource_center-en.png\" height=\"240\" width=\"440\" alt=\"Aa9dff96 consolidating tech ebook resource center en\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Centre d\u2019appel : les \u00e9l\u00e9ments essentiels \u00e0 la consolidation<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"276\" data-tags=\"resources,faites passer votre technologie au niveau sup\u00e9rieur,level up your technology,ebook,technologies,int\u00e9grations,integrations,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"faites passer votre technologie au niveau sup\u00e9rieur\" data-tax_content_type=\"ebook\" data-tax_sector=\"technologies\" data-tax_capability_sitewide=\"int\u00e9grations|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/call-center-technology-migration-playbook\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Thumbnail-Contact-Center-Tech-820x464-1.png\" height=\"464\" width=\"820\" alt=\"Thumbnail   contact center tech 820&#215;464\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Migration cloud du centre de contact\u00a0: le playbook<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"277\" data-tags=\"collateral,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,infographic,analytics and reporting,wem,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client\" data-tax_content_type=\"infographic\" data-tax_sector=\"\" data-tax_capability_sitewide=\"analytics and reporting|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/collateral\/coca-cola-la-recette-secrete-dun-meilleur-support-client\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/e1fc99c9-c62cff19-coca-cola-business-services-in-en-final-1.png\" height=\"240\" width=\"440\" alt=\"C62cff19 coca cola business services in en final 1\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Coca-Cola : La recette secr\u00e8te d&rsquo;un meilleur support client<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"278\" data-tags=\"collateral\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/collateral\/press-release-le-cloud-acteur-supreme-de-la-croissance-de-genesys\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/9506051b-resource-image-genesys-logo.png\" height=\"240\" width=\"440\" alt=\"Resource image genesys logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">[Press Release] Le Cloud, acteur supr\u00eame de la croissance de Genesys<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"279\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/big-ideas-for-retail-10-key-cx-trends\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/a3c2eac7-top-10-cx-featured.jpg\" height=\"240\" width=\"440\" alt=\"Top 10 cx featured\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Retail : les 10 grandes tendances de l\u2019exp\u00e9rience client<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"280\" data-tags=\"resources,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,rapport,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client\" data-tax_content_type=\"rapport\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/service-client-les-trois-grandes-tendances-de-2019-plus-lia-menace-lemploi-plus-le-metier-dagent-est-valorise\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/34594179-ac0063c6-forrester-2019-trends-thumbnails-3d-en.jpg\" height=\"240\" width=\"440\" alt=\"Ac0063c6 forrester 2019 trends thumbnails 3d en\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Service client : les trois grandes tendances de 2019 \u2013 plus l&rsquo;IA menace l&#8217;emploi, plus le m\u00e9tier d&rsquo;agent est valoris\u00e9<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"281\" data-tags=\"collateral\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/collateral\/purecloud-video-appercu\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/9506051b-resource-image-genesys-logo.png\" height=\"240\" width=\"440\" alt=\"Resource image genesys logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Vid\u00e9o &#8211; Centre de Contact Genesys Cloud Omnichannel<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"282\" data-tags=\"resources,grow your business,rapport,report,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"grow your business\" data-tax_content_type=\"rapport\" data-tax_sector=\"\" data-tax_capability_sitewide=\"wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/retail-6-etapes-vers-la-modernisation-de-votre-centre-de-contact\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/f28e4615-gs-ca-6-steps-to-take-right-now-if-you\u00d4\u00c7\u00d6re-thinking-about-upgrading-your-retail-contact-center-guide-sidebar-fr-566x311.jpg\" height=\"311\" width=\"566\" alt=\"Gs ca 6 steps to take right now if you\u00d4\u00c7\u00d6re thinking about upgrading your retail contact center guide sidebar fr\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Retail \u2013 6 \u00e9tapes vers la modernisation de votre centre de contact<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"283\" data-tags=\"resources,am\u00e9liorer l'exp\u00e9rience client,improve customer experience,faites passer votre technologie au niveau sup\u00e9rieur,level up your technology,ebook,ai and automation,analytics and reporting,inbound,num\u00e9rique,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"am\u00e9liorer l'exp\u00e9rience client|faites passer votre technologie au niveau sup\u00e9rieur\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|analytics and reporting|inbound|num\u00e9rique\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/le-client-de-demain-ne-fera-plus-ses-courses-dans-les-enseignes-daujourdhui-la-preuve-en-5-points\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/bf8365f9-little-image-for-web.png\" height=\"170\" width=\"260\" alt=\"Little image for web\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Dossier RETAIL Tendances 2019 : le client de demain ne fera plus ses courses dans les enseignes d\u2019aujourd&rsquo;hui<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"284\" data-tags=\"collateral,infographic,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"infographic\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/collateral\/proximite-et-personnalisation-centre-de-contact-les-3-etapes-de-la-fidelisation-client\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/8564fc2d-gs-ig-3-ways-to-use-personalization-in-your-contact-center-to-keep-your-customers-sticky-v3-ig-resource_center-fr.jpg\" height=\"240\" width=\"440\" alt=\"Gs ig 3 ways to use personalization in your contact center to keep your customers sticky v3 ig resource center fr\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Proximit\u00e9 et personnalisation\u2014Centre de contact: les 3 \u00e9tapes de la fid\u00e9lisation client<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"285\" data-tags=\"collateral,am\u00e9liorez l'exp\u00e9rience des collaborateurs,improve employee experience,infographic,retail,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"am\u00e9liorez l'exp\u00e9rience des collaborateurs\" data-tax_content_type=\"infographic\" data-tax_sector=\"retail\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/collateral\/retail-10-facons-dameliorer-votre-centre-de-contact\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/a50e8460-gs-ig-10-ways-to-improve-the-performance-of-your-retail-contact-center-v3-ig-resource_center-fr.jpg\" height=\"240\" width=\"440\" alt=\"Gs ig 10 ways to improve the performance of your retail contact center v3 ig resource center fr\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Retail: 10 fa\u00e7ons d&rsquo;am\u00e9liorer votre centre de contact<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"286\" data-tags=\"collateral,faites passer votre technologie au niveau sup\u00e9rieur,level up your technology,infographic,retail,ai and automation,int\u00e9grations,integrations,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"faites passer votre technologie au niveau sup\u00e9rieur\" data-tax_content_type=\"infographic\" data-tax_sector=\"retail\" data-tax_capability_sitewide=\"ai and automation|int\u00e9grations\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/collateral\/technologie-et-retail-les-5-tendances-qui-faconnent-le-centre-de-contact-de-demain\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/a2788fc8-gs-ig-5-ways-technology-is-shaping-the-future-of-the-retail-contact-center-ig-resource_center-fr.jpg\" height=\"240\" width=\"440\" alt=\"Gs ig 5 ways technology is shaping the future of the retail contact center ig resource center fr\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Technologie et retail: les 5 tendances qui fa\u00e7onnent le centre de contact de demain<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"287\" data-tags=\"resources,faites passer votre technologie au niveau sup\u00e9rieur,level up your technology,rapport,report,num\u00e9rique,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"faites passer votre technologie au niveau sup\u00e9rieur\" data-tax_content_type=\"rapport\" data-tax_sector=\"\" data-tax_capability_sitewide=\"num\u00e9rique\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/mit-global-research-agents-et-bots-entre-tensions-et-opportunites\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/58c49649-mit-report-humans-and-bots-resource_center-en.png\" height=\"240\" width=\"440\" alt=\"Mit report humans and bots resource center en\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">MIT Global Research: Agents et bots : entre tensions et opportunit\u00e9s<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"288\" data-tags=\"resources,faites passer votre technologie au niveau sup\u00e9rieur,level up your technology,rapport,report,inbound,num\u00e9rique,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"faites passer votre technologie au niveau sup\u00e9rieur\" data-tax_content_type=\"rapport\" data-tax_sector=\"\" data-tax_capability_sitewide=\"inbound|num\u00e9rique\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/genesys-parmi-les-leaders-du-classement-forrester-wave-des-centres-de-contact-dans-le-cloud\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/096c6eea-forrester-wave-cloud-cc-launch-resource_center.jpg\" height=\"240\" width=\"440\" alt=\"Forrester wave\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys parmi les leaders du classement Forrester Wave\u2122 des centres de contact dans le cloud<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"289\" data-tags=\"collateral\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/collateral\/infographie-interfaces-conversationnelles\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/eee7a06b-featured-img_interfaces.jpg\" height=\"240\" width=\"440\" alt=\"Featured img interfaces\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Infographie &#8211; Interfaces Conversationnelles<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"290\" data-tags=\"collateral,video,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"video\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/collateral\/temoignage-spb\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/FR_Temoignage_SPB_Resource_thumbnail.jpg\" height=\"240\" width=\"440\" alt=\"Fr temoignage spb resource thumbnail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys contribue au d\u00e9veloppement d\u2019un plan d\u2019\u00e9volution du centre de contacts et \u00e0 la refonte des processus m\u00e9tiers de SPB<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"291\" data-tags=\"collateral,infographic,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"infographic\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/collateral\/leffet-transformateur-des-technologies-sur-les-points-de-contacts-des-clients\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Travel-Infographic-ResourceThumbnail-FR.png\" height=\"240\" width=\"440\" alt=\"Travel infographic resourcethumbnail fr\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">L\u2019effet transformateur des technologies sur les points de contacts des clients<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"292\" data-tags=\"collateral,infographic,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"infographic\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/collateral\/which-omnichannel-engagement-center-solution-is-right-for-you\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Omnichannel-VendorComparison-Resourcethumbnail-FR.jpg\" height=\"240\" width=\"440\" alt=\"Omnichannel vendorcomparison resourcethumbnail fr\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Quelle est la meilleure solution d\u2019engagement omincanal pour vous ?<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"293\" data-tags=\"collateral,infographic,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"infographic\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/collateral\/infographie-speciale-grande-distribution-de-genesys\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Retail-Infographic-IG-resource_center-FR.jpg\" height=\"240\" width=\"440\" alt=\"Retail infographic ig resource center fr\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Infographie sp\u00e9ciale Grande Distribution de Genesys<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"294\" data-tags=\"collateral,video,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"video\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/collateral\/genesys-omnichannel-engagement-center-solution\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource_center-oec_video_demo.jpg\" height=\"240\" width=\"440\" alt=\"Resource center oec video demo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Solution Genesys de Centre d\u2019Engagement Omnicanal<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"295\" data-tags=\"collateral,video,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"video\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/collateral\/relevez-le-defi-de-lomnicanal-grace-a-genesys\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/French-video-Resourcethumbnail.jpg\" height=\"240\" width=\"440\" alt=\"French video resourcethumbnail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Relevez le d\u00e9fi de l\u2019omnicanal gr\u00e2ce \u00e0 Genesys<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"296\" data-tags=\"collateral,video,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"video\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/collateral\/video-analyse-et-reporting-avec-les-solutions-genesys\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/analytics-and-reporting-video-resource_center-FR.jpg\" height=\"240\" width=\"440\" alt=\"Analytics and reporting video resource center fr\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Video Analyse et reporting avec les solutions Genesys<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"297\" data-tags=\"collateral,video,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"video\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/collateral\/video-solutions-cloud-de-genesys\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/cloud-video-resource_center-FR.jpg\" height=\"240\" width=\"440\" alt=\"Cloud video resource center fr\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Video Solutions Cloud de Genesys<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"298\" data-tags=\"collateral,video,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"video\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/collateral\/video-solutions-exemples-dintegration-des-solutions-omnicanal-de-genesys\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/omnichannel-video-resource_center-FR.jpg\" height=\"240\" width=\"440\" alt=\"Omnichannel video resource center fr\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Video solutions &#038; exemples d\u2019int\u00e9gration des solutions Omnicanal de Genesys<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"299\" data-tags=\"collateral\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/collateral\/purecloud-brochure\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/PureCloud-Product-Brochure-BR-resource_center-FR.jpg\" height=\"240\" width=\"440\" alt=\"Purecloud product brochure br resource center fr\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Cloud : D\u00e9ployez des exp\u00e9riences clients de nouvelle g\u00e9n\u00e9ration dans le cloud<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"300\" data-tags=\"collateral\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/collateral\/make-every-moment-successful-by-delivering-next-generation-customer-experiences\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/PureEngage-Product-Brochure-BR-resource_center-FR.jpg\" height=\"240\" width=\"440\" alt=\"Pureengage product brochure br resource center fr\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Faites de chaque interaction le moment d\u2019une exp\u00e9rience client de nouvelle g\u00e9n\u00e9ration<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"301\" data-tags=\"collateral\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/collateral\/simplify-the-delivery-of-a-next-generation-customer-experience\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/PureConnect-Product-Brochure-BR-resource_center-FR.jpg\" height=\"240\" width=\"440\" alt=\"Pureconnect product brochure br resource center fr\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Connect: Simplifiez le d\u00e9ploiement d\u2019une exp\u00e9rience client de nouvelle g\u00e9n\u00e9ration<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"302\" data-tags=\"collateral\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/collateral\/brochure-entreprise-genesys\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Genesys-Corporate-Brochure-BR-resource_center-FR.jpg\" height=\"240\" width=\"440\" alt=\"Genesys corporate brochure br resource center fr\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Brochure entreprise Genesys<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"303\" data-tags=\"collateral,infographic,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"infographic\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/collateral\/infographie-multicanal-omnicanal-multimodal\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Multicanal-Multimodal-Omnicanal-IG-resource_center-EN_2.png\" height=\"240\" width=\"440\" alt=\"Multicanal multimodal omnicanal ig resource center en (2)\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Infographie \u2013 Multicanal, Omnicanal, Multimodal?<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"304\" data-tags=\"collateral,infographic,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"infographic\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/collateral\/en-2018-adoptez-une-strategie-omnicanale-pour-une-meilleure-relation-client\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/10_Octobre_StratC\u0327gie_Infographie-resource_center-FR.png\" height=\"240\" width=\"440\" alt=\"10 octobre stratc\u0327gie infographie resource center fr\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">En 2018 adoptez une strat\u00e9gie omnicanale pour une meilleure relation client<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"305\" data-tags=\"collateral,infographic,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"infographic\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/collateral\/futur-de-la-relation-client-les-6-pepites-reperees-par-genesys\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Genesys_Pepites-IN-resource_center-FR.png\" height=\"240\" width=\"440\" alt=\"Genesys pepites in resource center fr\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Futur de la Relation Client : les 6 p\u00e9pites rep\u00e9r\u00e9es par Genesys<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"306\" data-tags=\"collateral,infographic,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"infographic\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/collateral\/ai-human-touch-blended-ai\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AIHuman-touch-blended-ai-IN-resource_center-FR.png\" height=\"240\" width=\"440\" alt=\"Ai human touch blended ai in resource center fr\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">AI + Human Touch = Blended AI<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"307\" data-tags=\"resources,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/fluidifier-le-parcours-client-un-entretien-exclusif-sur-lexperience-client-chez-emirates-airline\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Emirates-ebook-FR_Resourcethumbnail.jpg\" height=\"240\" width=\"440\" alt=\"Emirates ebook fr resourcethumbnail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Fluidifier le parcours client \u2013 un entretien exclusif sur l&rsquo;exp\u00e9rience client chez Emirates Airline<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"308\" data-tags=\"resources,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/journey-mapping-an-outside-in-approach-to-delivering-great-customer-experiences\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Journey-Mapping-EB-resource_center-FR.jpg\" height=\"240\" width=\"440\" alt=\"Journey mapping eb resource center fr\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Mapping des parcours : une exp\u00e9rience irr\u00e9prochable passe par une approche orient\u00e9e client<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"309\" data-tags=\"resources,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/5-capabilities-to-look-for-in-a-customer-experience-platform\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/CXPlatform-ebook-FR-Resourcethumbnail.jpg\" height=\"240\" width=\"440\" alt=\"Cxplatform ebook fr resourcethumbnail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Les 5 fonctionnalit\u00e9s indispensables d&rsquo;une plateforme d&rsquo;exp\u00e9rience client<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"310\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/improving-workforce-efficiency-across-business-processes\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Improving-Workforce-Effienciency-FR-Resourcethumbnail.jpg\" height=\"240\" width=\"440\" alt=\"Improving workforce effienciency fr resourcethumbnail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Am\u00e9liorez l&rsquo;efficacit\u00e9 de vos agents sur tous vos processus m\u00e9tiers<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"311\" data-tags=\"resources,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/optimize-workforce-omnichannel-revolution\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Optimitized-Workforce-Omnichannel-ebook-Resourcethumbnail-FR.jpg\" height=\"240\" width=\"440\" alt=\"Optimitized workforce omnichannel ebook resourcethumbnail fr\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Pr\u00e9parez vos \u00e9quipes \u00e0 la r\u00e9volution omnicanal<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"312\" data-tags=\"resources,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/best-practices-for-a-seamless-omnichannel-customer-experience\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Best-Practices-For-a-Seamless-Omnichannel-Customer-Experience-EB-esource_center-FR.jpg\" height=\"240\" width=\"440\" alt=\"Best practices for a seamless omnichannel customer experience eb esource center fr\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Les bonnes pratiques d\u2019une exp\u00e9rience omnicanal homog\u00e8ne<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"313\" data-tags=\"resources,livre blanc,white paper,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"livre blanc\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/creez-lagence-bancaire-de-demain\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Banking-Future-WP-Resourcethumbnail-FR.jpg\" height=\"240\" width=\"440\" alt=\"Banking future wp resourcethumbnail fr\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Cr\u00e9ez l&rsquo;agence bancaire de demain<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"314\" data-tags=\"resources,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/optimiser-lexperience-client\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Banking-EB-Resourcethumbnail-FR.jpg\" height=\"240\" width=\"440\" alt=\"Banking eb resourcethumbnail fr\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Optimiser l\u2019exp\u00e9rience client<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"315\" data-tags=\"resources,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/cap-sur-une-experience-client-dexception\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Travel-ebook-ResourceThumbnail-FR.png\" height=\"240\" width=\"440\" alt=\"Travel ebook resourcethumbnail fr\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Cap sur une exp\u00e9rience client d\u2019exception<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"316\" data-tags=\"resources,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/les-sept-etapes-du-service-client-digital-de-nouvelle-generation\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Seven-Steps-Delivering-NextGen-Digital-Customer-Service-EB-resource_center-FR.jpg\" height=\"240\" width=\"440\" alt=\"Seven steps delivering nextgen digital customer service eb resource center fr\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Les sept \u00e9tapes du service client digital de nouvelle g\u00e9n\u00e9ration<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"317\" data-tags=\"resources,guide pratique,practical guide,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"guide pratique\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/is-your-ivr-driving-your-customers-away\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Genesys-Is_IVR_driving_your_customers-ebook-ResourceThumbnail-FR.png\" height=\"240\" width=\"440\" alt=\"Genesys is ivr driving your customers ebook resourcethumbnail fr\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Votre serveur vocal interactif fait-il fuir vos clients\u00a0?<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"318\" data-tags=\"resources,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/shopping-for-solutions-making-the-most-of-the-retail-customer-experience\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Shopping-for-Solutions-EB-resource_center-FR.jpg\" height=\"240\" width=\"440\" alt=\"Shopping for solutions eb resource center fr\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Des solutions pour am\u00e9liorer l\u2019exp\u00e9rience shopping<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"319\" data-tags=\"resources,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/top-10-des-strategies-de-modernisation-des-processus-wfo\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Genesys_Top10_Strategies_Modernizing_Workforce_Optimization-EB-resource_center-FR.png\" height=\"240\" width=\"440\" alt=\"Genesys top10 strategies modernizing workforce optimization eb resource center fr\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">TOP 10 des strat\u00e9gies de modernisation des processus WFO<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"320\" data-tags=\"resources,livre blanc,white paper,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"livre blanc\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/redesigning-the-customer-experience-around-the-internet-of-things\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/redesigning-the-customer-experience-around-the-internet-of-things-WP-resource_center-EN.png\" height=\"240\" width=\"440\" alt=\"Redesigning the customer experience around the internet of things wp resource center en\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u00c9tude Frost &#038; Sullivan : R\u00e9articuler l&rsquo;exp\u00e9rience client autour de l&rsquo;Internet des objets<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"321\" data-tags=\"resources,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/omnichannel-is-no-longer-optional\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Omnichannel-Is-No-Longer-Optional-nurture_offer-resource_center-FR.jpg\" height=\"240\" width=\"440\" alt=\"Omnichannel is no longer optional nurture offer resource center fr\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Strat\u00e9gie omnicanal \u2013 Un must pour l&rsquo;exp\u00e9rience client dans les centres de contacts<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"322\" data-tags=\"resources,livre blanc,white paper,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"livre blanc\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/purecloud-competitive-advantages\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/PureCloud-Competitive-Advantages-WP-nurture_offer-resource_center-FR.jpg\" height=\"240\" width=\"440\" alt=\"Purecloud competitive advantages wp nurture offer resource center fr\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">PureCloud en levier de comp\u00e9titivit\u00e9<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"323\" data-tags=\"resources,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/keeping-pace-with-the-modern-customer\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Keeping-Pace-With-The-Modern-Customer-EB-resource_center-FR.jpg\" height=\"240\" width=\"440\" alt=\"Keeping pace with the modern customer eb resource center fr\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">S\u2019adapter \u00e0 la nouvelle g\u00e9n\u00e9ration de clients<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"324\" data-tags=\"resources,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/engage-with-customers-in-an-ultra-connected-era\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Engage-with-Customers-in-an-Ultra-Connected-Era-EB-resource_center-FR.jpg\" height=\"240\" width=\"440\" alt=\"Engage with customers in an ultra connected era eb resource center fr\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">L&rsquo;engagement client \u00e0 l&rsquo;\u00e8re du tout connect\u00e9<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"325\" data-tags=\"resources,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/5-tech-trends-redefining-the-customer-experience\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/5-tech-trends-redefining-the-customer-experience-EB-nurture_offer-resource_center-FR.jpg\" height=\"240\" width=\"440\" alt=\"5 tech trends redefining the customer experience eb nurture offer resource center fr\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Cinq tendances technologiques qui r\u00e9volutionnent l\u2019exp\u00e9rience client<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"326\" data-tags=\"resources,rapport,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"rapport\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/the-total-cost-of-ownership-of-cloud-and-premise-based-contact-center-platforms\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/thumb_mash_Ovum-TCO-Cloud-Resourcethumbnail.jpg\" height=\"310\" width=\"556\" alt=\"Thumb mash ovum tco cloud resourcethumbnail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Comparaison du TCO des plateformes de centre de contacts sur site et dans le cloud<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"327\" data-tags=\"resources,rapport,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"rapport\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/forrester-report-increase-customer-service-agility-with-cloud-contact-centers\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/thumb_mash_Forrester-Cloud-WP-resource_center.jpg\" height=\"310\" width=\"556\" alt=\"Thumb mash forrester cloud wp resource center\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Service client \u2013 Les centres de contacts dans le cloud en levier d\u2019agilit\u00e9<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"328\" data-tags=\"resources,rapport,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"rapport\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/are-you-delivering-an-exceptional-customer-experience\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/thumb_mash_Frost-Sullivan-Are-You-Delivering-Best-CX-EB-resource_center-EN_1.jpg\" height=\"310\" width=\"556\" alt=\"Thumb mash frost sullivan are you delivering best cx eb resource center en 1\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Offrez-vous \u00e0 vos clients une exp\u00e9rience irr\u00e9prochable ?<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"329\" data-tags=\"resources,rapport,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"rapport\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/vers-lentreprise-iconique\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/MIT-Technology-Review-resource_center-FR.jpg\" height=\"240\" width=\"440\" alt=\"Mit technology review resource center fr\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Rapport MIT : Vers l&rsquo;entreprise embl\u00e9matique<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"330\" data-tags=\"resources,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/toutes-les-experiences-clients-ne-se-valent-pas\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Not_all_CX_platforms_equal-ebook-EB-resource_center-FR.png\" height=\"240\" width=\"440\" alt=\"Not all cx platforms equal ebook eb resource center fr\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Toutes les exp\u00e9riences clients ne se valent pas<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"331\" data-tags=\"resources,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/top-10-des-idees-recues-sur-lengagement-client-omnicanal\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Busting-Top-10-Myths-Omnichannel-Customer-Engagement-EB-resource_center-FR.png\" height=\"240\" width=\"440\" alt=\"Busting top 10 myths omnichannel customer engagement eb resource center fr\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Top 10 des id\u00e9es re\u00e7ues sur l\u2019engagement client omnicanal<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"332\" data-tags=\"resources,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/cinq-imperatifs-de-lexperience-client-a-lere-du-tout-digital\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/5-Critical-Requirements-Customer-Experience-Ultra-Connected-Era-EB-resource_center-FR.jpg\" height=\"240\" width=\"440\" alt=\"5 critical requirements customer experience ultra connected era eb resource center fr\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Cinq imp\u00e9ratifs de l\u2019exp\u00e9rience client \u00e0 l\u2019\u00e8re du tout digital<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"333\" data-tags=\"resources,video,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"video\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/purecloud-demo\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/861ec73e-861ec73e-purecloud-demo-video-nurture_offer-en.jpg\" height=\"170\" width=\"260\" alt=\"861ec73e 861ec73e purecloud demo video nurture offer en\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">D\u00e9couvrez comment Genesys Cloud simplifie la relation client<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"334\" data-tags=\"resources,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/centre-de-contact-dans-le-cloud-les-10-criteres-essentiels-dune-migration-reussie\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Ten-Considerations-For-Moving-Your-Contact-Center-to-the-Cloud-EB-resource_center-FR.jpg\" height=\"240\" width=\"440\" alt=\"Ten considerations for moving your contact center to the cloud eb resource center fr\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Centre de contact dans le cloud \u2013 Les 10 crit\u00e8res essentiels d&rsquo;une migration r\u00e9ussie<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"335\" data-tags=\"resources,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/centre-de-contacts-dans-le-cloud-considerations-economiques\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Contact-Center-Economics-Cloud-EB-resource_center-FR.jpg\" height=\"240\" width=\"440\" alt=\"Contact center economics cloud eb resource center fr\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Centre de contact dans le cloud &#8211; Consid\u00e9rations \u00e9conomiques<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"336\" data-tags=\"resources,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/centre-de-contact-relever-le-defi-du-poste-de-travail-unifie\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Genesys-Solving-the-Contact-Center-Desktop-Disaster-EB-resource_center-FR.jpg\" height=\"240\" width=\"440\" alt=\"Genesys solving the contact center desktop disaster eb resource center fr\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Centre de contact : relever le d\u00e9fi du poste de travail unifi\u00e9<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"337\" data-tags=\"resources,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/guide-pratique-de-la-modernisation-des-centres-de-contact\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/The-Essential-Guide-To-Contact-Center-Modernization-EB-resource_center-FR.jpg\" height=\"240\" width=\"440\" alt=\"The essential guide to contact center modernization eb resource center fr\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Guide pratique de la modernisation des centres de contact<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"338\" data-tags=\"resources,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/la-verite-sur-le-cloud-pour-les-petits-centres-de-contact\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/The-truth-about-cloud-in-small-contact-centers-EB-resource_center-FR.png\" height=\"240\" width=\"440\" alt=\"The truth about cloud in small contact centers eb resource center fr\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">La v\u00e9rit\u00e9 sur le cloud pour les petits centres de contact<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"339\" data-tags=\"resources,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/toutes-les-plateformes-de-centre-de-contact-ne-se-valent-pas\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Not-all-clouds-EB-resource_center-FR.png\" height=\"240\" width=\"440\" alt=\"Not all clouds eb resource center fr\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Toutes les plateformes de centre de contact ne se valent pas<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"340\" data-tags=\"resources,rapport,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"rapport\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/2017-ovum-decision-matrix\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Ovum-decision-matrix-WP-resource_center-EN.png\" height=\"240\" width=\"440\" alt=\"Ovum decision matrix wp resource center en\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys se classe parmi les leaders de la Matrice d\u00e9cisionnelle Ovum<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"341\" data-tags=\"resources,rapport,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"rapport\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/how-to-transform-digital-customer-experiences-for-the-connected-customer\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Altimeter-report-FR_Resourcethumbnail.jpg\" height=\"240\" width=\"440\" alt=\"Altimeter report fr resourcethumbnail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">R\u00e9inventer l\u2019exp\u00e9rience du client connect\u00e9 dans l\u2019\u00e8re du num\u00e9rique<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><\/div><\/div><div class=\"no-results-container not-active align-items-center justify-content-center flex-column text-center py-4\"><p 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