{"id":78757,"date":"2018-07-12T22:09:38","date_gmt":"2018-07-12T22:09:38","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=78757"},"modified":"2018-08-10T10:39:41","modified_gmt":"2018-08-10T17:39:41","slug":"puresuccess-offers","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/fr-fr\/customer-success\/puresuccess-offers","title":{"rendered":"Offres de succ\u00e8s"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb el_class=\u00a0\u00bbsection_header\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1524157883046{background-image: url(https:\/\/www.genesys.com\/media\/Customer-Success.jpg?id=9105) !important;}\u00a0\u00bb][vc_row equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column][vc_column_text]<\/p>\n<h1>Genesys PureSuccess offre les meilleurs services d&rsquo;exp\u00e9rience client pour votre entreprise<\/h1>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb el_class=\u00a0\u00bbcta-bar\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1522458207688{padding-top: 0px !important;padding-bottom: 0px !important;}\u00a0\u00bb][vc_row full_width=\u00a0\u00bbstretch_row\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1522458201976{padding-top: 0px !important;padding-bottom: 0px !important;}\u00a0\u00bb][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb][vc_row equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb el_class=\u00a0\u00bbmobile-reverse\u00a0\u00bb][vc_column width=\u00a0\u00bb2\/3&Prime;][vc_column_text]<\/p>\n<h2 style=\"text-align: left;\">Choisissez un partenaire qui vous accompagne tout au long de votre parcours<\/h2>\n<p>Orchestrer une exp\u00e9rience client sans effort est une entreprise sans fin. Lorsqu&rsquo;il s&rsquo;agit d&rsquo;offrir une exp\u00e9rience client qui cr\u00e9e et entretient la fid\u00e9lit\u00e9 et une solide r\u00e9putation de marque, un simple fournisseur dot\u00e9 d&rsquo;une solution ne suffit pas. Pour obtenir la meilleure exp\u00e9rience client de votre investissement technologique, vous avez besoin d&rsquo;un partenaire d\u00e9di\u00e9 avec lequel collaborer avant, pendant et apr\u00e8s votre d\u00e9ploiement.<\/p>\n<p>Disponible pour les clients Genesys PureConnect\u2122 et Genesys PureEngage\u2122, \u00e0 la fois pour les d\u00e9ploiements sur site et cloud, chaque offre Genesys PureSuccess\u2122 propose un cadre de services d&rsquo;exp\u00e9rience client qui facilite votre succ\u00e8s continu.[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/3&Prime;][vc_single_image image=\u00a0\u00bb13875&Prime; img_size=\u00a0\u00bbfull\u00a0\u00bb alignment=\u00a0\u00bbcenter\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1526705083932{margin-bottom: 2em !important;}\u00a0\u00bb][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb disable_element=\u00a0\u00bbyes\u00a0\u00bb el_class=\u00a0\u00bbcta-bar\u00a0\u00bb][vc_row][vc_column]<div 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the cloud life \u2010 on-premises<\/h3><div class=\"genesys-button medium align-center genesys-white \"><a href=\"https:\/\/www.genesys.com\/webinars\/living-the-cloud-life-on-premises\" target=\"\" rel=\"\">Watch the webinar<\/a><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb][vc_row equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">L&rsquo;exp\u00e9rience client \u00e0 votre fa\u00e7on<\/h3>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]Choisissez la relation Genesys correspondant \u00e0 votre entreprise. Les offres PureSuccess vous donne acc\u00e8s \u00e0 des services d&rsquo;exp\u00e9rience client personnalis\u00e9s et des niveaux d&rsquo;engagement, qui permettent de r\u00e9pondre \u00e0 vos besoins et de vous guider \u00e0 chaque \u00e9tape de votre transformation de l&rsquo;exp\u00e9rience client.<\/p>\n<ul>\n<li><b>D\u00e9finir votre strat\u00e9gie<\/b>\u00a0: cr\u00e9ez une vision d\u00e9taill\u00e9e de l&rsquo;exp\u00e9rience client que vous voulez. Ensuite, \u00e9tablissez vos objectifs et fixez vos indicateurs de r\u00e9ussite.<\/li>\n<li><b>Pr\u00e9parer votre \u00e9quipe et vos ressources<\/b>\u00a0: formez votre \u00e9quipe aux comp\u00e9tences et proc\u00e9dures n\u00e9cessaires pour gagner. Int\u00e9grez la technologie qui cr\u00e9e les interactions correspondant \u00e0 vos m\u00e9thodes commerciales.<\/li>\n<li><b>Optimiser et d\u00e9velopper<\/b>\u00a0: surveillez vos op\u00e9rations et effectuez des optimisations pr\u00e9cises. Continuez \u00e0 d\u00e9velopper votre savoir-faire en mati\u00e8re d&rsquo;exp\u00e9rience client et soyez toujours pr\u00eat \u00e0 engager les changements n\u00e9cessaires.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb disable_element=\u00a0\u00bbyes\u00a0\u00bb el_class=\u00a0\u00bbcta-bar\u00a0\u00bb][vc_row][vc_column]<div class=\"db_cta_dynamic align-center style-dark\" data-offset=\"0\" data-section-bg=\"https:\/\/www.genesys.com\/media\/home_cta-gradient.jpg\" data-limit=\"1\" 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PureSuccess : un cadre d&amp;apos;exp\u00e9rience client<\/h3><div class=\"genesys-button medium align-center genesys-white \"><a href=\"\/collateral\/genesys-puresuccess-a-customer-experience-services-framework\" target=\"\" rel=\"\">Read the brochure<\/a><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1524852546192{background-color: #f3f3f3 !important;}\u00a0\u00bb][vc_row equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb el_class=\u00a0\u00bbmobile-reverse\u00a0\u00bb][vc_column width=\u00a0\u00bb2\/3&Prime;][vc_column_text]<\/p>\n<h3 style=\"text-align: left;\">Cadre PureSuccess Drive<\/h3>\n<p>Obtenez des conseils, des leaderships pratiques et des examens de processus au cours de chaque \u00e9tape de votre parcours de transformation de l&rsquo;exp\u00e9rience client. Avec le cadre PureSuccess Drive, vous avez acc\u00e8s \u00e0 un responsable de compte technique d\u00e9di\u00e9, des rapports personnalis\u00e9s et des optimisations focalis\u00e9es pour vous aider \u00e0 atteindre vos objectifs de transformation de l&rsquo;exp\u00e9rience client. Ce cadre int\u00e9gral vous permettra de distancer ais\u00e9ment la concurrence.[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/3&Prime;]<div class=\"gicon-container\" style=\"max-width:65%;margin:0 auto 2em;text-align:center;align-items:center;\"><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb][vc_row][vc_column width=\u00a0\u00bb1\/2&Prime; offset=\u00a0\u00bbvc_hidden-xs\u00a0\u00bb][vc_single_image image=\u00a0\u00bb10812&Prime; img_size=\u00a0\u00bbfull\u00a0\u00bb add_caption=\u00a0\u00bbyes\u00a0\u00bb alignment=\u00a0\u00bbcenter\u00a0\u00bb][\/vc_column][vc_column width=\u00a0\u00bb1\/2&Prime;][vc_column_text]<\/p>\n<h3>Cadre Genesys PureSuccess Guide<\/h3>\n<p>Tirez parti des formations et consultations dispens\u00e9es par des instructeurs pour adopter les comp\u00e9tences, les processus et les technologies dont vous avez besoin pour offrir les meilleures exp\u00e9riences \u00e0 vos clients. En utilisant le cadre PureSuccess Guide, vous cr\u00e9erez une feuille de route qui vous assurera de rester sur la bonne voie technologique tout en faisant bon usage des solutions disponibles.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1526577854225{background-color: #f3f3f3 !important;}\u00a0\u00bb][vc_row equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb el_class=\u00a0\u00bbmobile-reverse\u00a0\u00bb][vc_column width=\u00a0\u00bb2\/3&Prime;][vc_column_text]<\/p>\n<h3 style=\"text-align: left;\">Cadre Genesys PureSuccess Equip<\/h3>\n<p>Enrichissez votre cadre avec un guide de parcours complet pour cr\u00e9er des exp\u00e9riences clients exceptionnelles. Utilisez ind\u00e9pendamment votre solution avec un acc\u00e8s total \u00e0 la biblioth\u00e8que compl\u00e8te Genesys eLearning, aux meilleures pratiques et aux outils pour les tests, la surveillance et le d\u00e9pannage. Avec le cadre PureSuccess Equip, vous pouvez \u00e9galement contacter la communaut\u00e9 Genesys pour obtenir des ressources en libre-service ou parler seul \u00e0 seul avec un conseiller Genesys.[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/3&Prime;]<div class=\"gicon-container\" style=\"max-width:65%;margin:0 auto 2em;text-align:center;align-items:center;\"><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb disable_element=\u00a0\u00bbyes\u00a0\u00bb el_class=\u00a0\u00bbcta-bar\u00a0\u00bb][vc_row][vc_column]<div class=\"db_cta_dynamic align-center style-dark\" data-offset=\"0\" data-section-bg=\"https:\/\/www.genesys.com\/media\/home_cta-gradient.jpg\" data-limit=\"1\" 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Nous nous effor\u00e7ons \u00e9galement de peaufiner les comp\u00e9tences et les connaissances de votre \u00e9quipe.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_row][vc_column][vc_row_inner][vc_column_inner]<span class=\"g_separator genesys-light-gray\" style=\"height:1px\"><\/span>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">Plus d&rsquo;informations sur&#8230;<\/h3>\n<p>[\/vc_column_text]<div class=\"vc_grid-container-wrapper vc_clearfix grid_type-page-relative wrapper_style_list\"><div class=\"vc_grid-container vc_clearfix wpb_content_element vc_basic_grid\"><div class=\"vc_grid vc_row vc_grid-gutter-35px vc_pageable-wrapper vc_hook_hover gen_text-center\" data-vc-pageable-content=\"true\"><div class=\"vc_pageable-slide-wrapper vc_clearfix siblinglist w-100 d-flex flex-wrap justify-content-center\" data-vc-grid-content=\"true\"><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-255161\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/emergency-response\"><h5>Plan d&rsquo;urgence<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-616116\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/tour\"><h5>Tour<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-604980\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/digital-customer-experience\"><h5>Exp\u00e9rience client digitale<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-602365\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/genesys-charitable-discount-program\"><h5>Programme de remise Genesys pour les organisations caritatives<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-588820\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/responsible-ai\"><h5>IA responsable<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-599587\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/ai-contact-center\"><h5>IA pour centres de contact<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-586346\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/workforce-management-software\"><h5>Logiciel de Workforce Management<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-579679\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/xperience-on-tour-emea\"><h5>Xperience on Tour &#8211; EMEA<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-579486\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/customer-journey-management\"><h5>Gestion des parcours clients<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-571213\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/scuderiaferrari\"><h5>Ferrari<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-579475\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/guide-to-copilots\"><h5>Copilotes<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-558942\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/innovations\"><h5>Innovations<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-558201\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/contact-center-software\"><h5>Logiciels de centre de contact<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-575959\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/lavercup\"><h5>Laver\u00a0Cup<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-524293\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/experience-orchestration\"><h5>Orchestration de l&rsquo;exp\u00e9rience<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-497539\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/experience-index\"><h5>Experience\u00a0Index par Genesys<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-479945\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/genesys-cloud-ex\"><h5>Genesys\u00a0Cloud\u00a0EX<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-440343\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/pointillist\"><h5>Pointillist<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-409245\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/genesys-choice\"><h5>Genesys Choice<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-116986\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/blog\"><h5>Blog<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-371619\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/fedramp\"><h5>Plateforme d&rsquo;engagement Maximus Genesys<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-244536\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/pricing\"><h5>Tarification<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-226745\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/genesys-cloud\"><h5>Genesys\u00a0Cloud\u00a0CX<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-245040\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/cx-blueprint\"><h5>Plan exp\u00e9rience client<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-236346\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/call-center-cloud-migration-overview\"><h5>Pr\u00e9sentation de la migration du centre d&rsquo;appel vers le cloud<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-236342\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/customer-migrations\"><h5>Migrations de clients<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-619987\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/majesticks\"><h5>Majesticks<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-283375\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/_external-form\"><h5>_External Form<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-287561\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/test-wpml\"><h5>Test WPML<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-319252\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/zoom\"><h5>Partenariat avec Zoom<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-288710\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/microsoft\"><h5>Partenariat avec Microsoft<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-320828\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/products\"><h5>Produits<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-405948\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/genesys-dx\"><h5>Genesys DX<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-621142\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/customer-awards\"><h5>Customer Awards<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-78197\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/innovations\"><h5>Innovations<\/h5><p>Innovez dans un environnement moins risqu\u00e9 et plus gratifiant<\/p><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-78172\"><a href=\"https:\/\/www.genesys.com\/fr-fr\"><h5>Accueil<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-81815\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/googlecloud\"><h5>IA du Centre de contact de Google\u00a0Cloud<\/h5><p>Offrez des exp\u00e9riences clients d'exception gr\u00e2ce au partenariat entre Genesys et Google. <\/p><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-78202\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/solutions\"><h5>Solutions<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-78762\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/customer-success\"><h5>Customer Success<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-78195\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/moving-to-the-cloud\"><h5>Migration vers le cloud<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-78171\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/contact-us\"><h5>Nous contacter<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-78185\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/platform\"><h5>Plateforme<\/h5><p>Cr\u00e9ez des exp\u00e9riences client exceptionnelles avec la plateforme exp\u00e9rience client Genesys<\/p><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-78168\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/request-a-demo\"><h5>Demander une d\u00e9mo<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-81710\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/resources\"><h5>Ressources<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-78751\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/events\"><h5>\u00c9v\u00e9nements<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-78741\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/webinars\"><h5>Webinaires<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-78733\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/company\"><h5>Entreprise<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-78753\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/customer-stories\"><h5>T\u00e9moignages clients<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-79077\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/definitions\"><h5>D\u00e9finitions<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-78750\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/login\"><h5>Connexion \u00e0 Genesys<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-78173\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/select-region\"><h5>Choisir un pays<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-78743\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/partners\"><h5>Pr\u00e9sentation des partenaires<\/h5><p>Les partenaires Genesys ont acc\u00e8s \u00e0 des technologies et des opportunit\u00e9s pour accro\u00eetre leur part de march\u00e9. Quant aux clients, ils peuvent travailler avec un r\u00e9seau de partenaires Genesys pour booster la croissance de leur entreprise.<\/p><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-84881\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/capabilities\"><h5>Fonctionnalit\u00e9s<\/h5><\/a><\/div><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb el_class=\u00a0\u00bbsection_header\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1524157883046{background-image: url(https:\/\/www.genesys.com\/media\/Customer-Success.jpg?id=9105) !important;}\u00a0\u00bb][vc_row equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column][vc_column_text] Genesys PureSuccess offre les meilleurs services d&rsquo;exp\u00e9rience client pour votre entreprise [\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb el_class=\u00a0\u00bbcta-bar\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1522458207688{padding-top: 0px !important;padding-bottom: 0px !important;}\u00a0\u00bb][vc_row full_width=\u00a0\u00bbstretch_row\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1522458201976{padding-top: 0px !important;padding-bottom: 0px !important;}\u00a0\u00bb][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb][vc_row equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb el_class=\u00a0\u00bbmobile-reverse\u00a0\u00bb][vc_column width=\u00a0\u00bb2\/3&Prime;][vc_column_text] Choisissez un partenaire qui vous accompagne tout au long de votre parcours Orchestrer une exp\u00e9rience client sans [&hellip;]<\/p>\n","protected":false},"author":13,"featured_media":8970,"parent":78762,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-78757","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/pages\/78757","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/comments?post=78757"}],"version-history":[{"count":2,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/pages\/78757\/revisions"}],"predecessor-version":[{"id":81655,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/pages\/78757\/revisions\/81655"}],"up":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/pages\/78762"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/media\/8970"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/media?parent=78757"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}