{"id":78755,"date":"2018-07-17T20:35:24","date_gmt":"2018-07-17T20:35:24","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=78755"},"modified":"2021-02-09T00:17:58","modified_gmt":"2021-02-09T08:17:58","slug":"strategic-business-consulting","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/fr-fr\/customer-success\/strategic-business-consulting","title":{"rendered":"Strategic Business Consulting"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb el_class=\u00a0\u00bbsection_header\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1522459372077{background-image: url(https:\/\/www.genesys.com\/media\/cx-transformation_header.jpg?id=3760) !important;}\u00a0\u00bb][vc_row equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column][vc_column_text]<\/p>\n<h1>Le support Strategic Business Consulting transforme votre vision strat\u00e9gique en r\u00e9alit\u00e9<\/h1>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb el_class=\u00a0\u00bbcta-bar\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1522458207688{padding-top: 0px !important;padding-bottom: 0px !important;}\u00a0\u00bb][vc_row full_width=\u00a0\u00bbstretch_row\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1522458201976{padding-top: 0px !important;padding-bottom: 0px !important;}\u00a0\u00bb][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb][vc_row][vc_column width=\u00a0\u00bb1\/2&Prime;][vc_column_text]<\/p>\n<h2>R\u00e9alisez l&rsquo;impact commercial de l&rsquo;exp\u00e9rience client<\/h2>\n<p>Dans le monde hyper-concurrentiel d&rsquo;aujourd&rsquo;hui, la r\u00e9ussite d\u00e9pend d&rsquo;une vision strat\u00e9gique et d&rsquo;une feuille de route exploitable. Genesys Strategic Business Consulting vous donne acc\u00e8s \u00e0 une \u00e9quipe d\u00e9di\u00e9e de consultants en entreprise qui vous accompagneront dans votre r\u00e9ussite gr\u00e2ce \u00e0 leur expertise en\u00a0:<\/p>\n<ul>\n<li>Gestion de l&rsquo;exp\u00e9rience client<\/li>\n<li>Conception des services<\/li>\n<li>Gestion op\u00e9rationnelle des centres de contact<\/li>\n<li>Planification des effectifs et dotation<\/li>\n<li>Analyse financi\u00e8re et mod\u00e8les commerciaux<\/li>\n<li>Gestion des modifications<\/li>\n<li>Pr\u00e9paration organisationnelle<\/li>\n<\/ul>\n<p>Nos consultants en entreprise apportent leurs ant\u00e9c\u00e9dents de diff\u00e9rents secteurs d&rsquo;activit\u00e9s comme les services financiers, les assurances, les t\u00e9l\u00e9communications, le gouvernement, l&rsquo;\u00e9ducation et les voyages.[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/2&Prime; offset=\u00a0\u00bbvc_hidden-xs\u00a0\u00bb][vc_single_image 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l&amp;apos;opinion de nos consultants en entreprise de pointe<\/h3><div class=\"genesys-button medium align-center genesys-white \"><a href=\"\/resources\/contact-center-managers-roadmap-to-the-future-in-the-cloud\" target=\"\" rel=\"\">See them in action<\/a><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb][vc_row equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb el_class=\u00a0\u00bbmobile-reverse\u00a0\u00bb][vc_column width=\u00a0\u00bb2\/3&Prime;][vc_column_text]<\/p>\n<h3>R\u00e9alisez les retours financiers que vous avez promis<\/h3>\n<p>Alignez votre strat\u00e9gie d&rsquo;entreprise avec la puissance de la technologie innovante de l&rsquo;exp\u00e9rience client afin de construire votre future feuille de route. \u00c9valuez votre strat\u00e9gie actuelle, les personnes, les processus et les technologies, et identifiez leurs interactions afin d&rsquo;optimiser vos activit\u00e9s et de cr\u00e9er des exp\u00e9riences exceptionnelles. Collaborez avec Genesys Business Consulting pour des conseils strat\u00e9giques sur les meilleures pratiques de l&rsquo;industrie, les analyses comparatives, la conception des services et plus. Utilisez les indicateurs d&rsquo;avantages et les outils financiers de Genesys pour effectuer une analyse financi\u00e8re et une mod\u00e9lisation commerciale et ainsi comprendre et am\u00e9liorer votre retour sur investissement.[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/3&Prime;]<div class=\"gicon-container\" style=\"max-width:80%;margin:0 auto 2em;\"><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb el_class=\u00a0\u00bbsection_light-gray\u00a0\u00bb][vc_row equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/3&Prime;]<div class=\"gicon-container\" style=\"max-width:80%;margin:0 auto 2em;\"><\/div>[\/vc_column][vc_column width=\u00a0\u00bb2\/3&Prime;][vc_column_text]<\/p>\n<h3>Planifiez votre strat\u00e9gie, puis concr\u00e9tisez-la<\/h3>\n<p>Travaillez avec Genesys Strategic Business Consulting pour concr\u00e9tiser votre vision de l&rsquo;exp\u00e9rience client. Comptez sur Genesys pour acc\u00e9der aux bonnes personnes et aux meilleures expertises afin de vous aider \u00e0 aligner les objectifs avec votre strat\u00e9gie de transformation num\u00e9rique. Puis d\u00e9finissez une feuille de route personnalis\u00e9e et ex\u00e9cutable soutenue par une \u00e9tude de cas financi\u00e8re solide pour atteindre vos objectifs uniques d&rsquo;exp\u00e9rience client et op\u00e9rationnels. Planifiez une strat\u00e9gie et obtenez de l&rsquo;aide pour la concr\u00e9tiser et r\u00e9aliser un retour sur investissement tangible.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb el_class=\u00a0\u00bbsection_white\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1525294580251{background-color: #23395D !important;}\u00a0\u00bb][vc_row][vc_column][vc_column_text]<\/p>\n<h4 style=\"text-align: center;\">\u00ab\u00a0Genesys Business Consulting nous a aid\u00e9s \u00e0 r\u00e9pondre \u00e0 certaines des lacunes importantes que nous avions identifi\u00e9es.\u00a0\u00bb<\/h4>\n<h4 style=\"text-align: center;\">\u2013Jonathan Ng, directeur de la technologie pour les solutions de vente dans le CRM et les centres de contact, News Ltd.<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb][vc_row][vc_column width=\u00a0\u00bb1\/2&Prime;][vc_column_text]<\/p>\n<h3>Dopez vos r\u00e9sultats commerciaux<\/h3>\n<p>D\u00e9terminez comment atteindre les r\u00e9sultats commerciaux attendus au sein de votre service d&rsquo;exp\u00e9rience client, et identifiez les domaines \u00e0 am\u00e9liorer. Cr\u00e9ez un plan de mise en \u0153uvre pour augmenter les performances et obtenir des r\u00e9sultats. Examinez les op\u00e9rations courantes pour vous assurer de tirer le meilleur de votre investissement Genesys. Avec des ateliers op\u00e9rationnels, ainsi que des mod\u00e8les de retour sur investissement et de co\u00fbt total de possession, vous pouvez aligner les performances du centre de contact sur votre vision globale et positionner votre entreprise pour une croissance future.[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/2&Prime; offset=\u00a0\u00bbvc_hidden-xs\u00a0\u00bb][vc_single_image image=\u00a0\u00bb10753&Prime; alignment=\u00a0\u00bbcenter\u00a0\u00bb img_size=\u00a0\u00bbfull\u00a0\u00bb][\/vc_column][\/vc_row][\/vc_section][vc_row][vc_column]<span class=\"g_separator genesys-light-gray\" style=\"height:1px\"><\/span>[\/vc_column][\/vc_row][vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb][vc_row][vc_column][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">Plus d&rsquo;informations sur&#8230;<\/h3>\n<p>[\/vc_column_text]<div class=\"vc_grid-container-wrapper vc_clearfix grid_type-page-relative wrapper_style_list\"><div class=\"vc_grid-container vc_clearfix wpb_content_element vc_basic_grid\"><div class=\"vc_grid vc_row vc_grid-gutter-35px vc_pageable-wrapper vc_hook_hover gen_text-center\" data-vc-pageable-content=\"true\"><div class=\"vc_pageable-slide-wrapper vc_clearfix siblinglist w-100 d-flex flex-wrap justify-content-center\" data-vc-grid-content=\"true\"><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-255161\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/emergency-response\"><h5>Plan d&rsquo;urgence<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-616116\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/tour\"><h5>Tour<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-604980\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/digital-customer-experience\"><h5>Exp\u00e9rience client digitale<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-602365\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/genesys-charitable-discount-program\"><h5>Programme de remise Genesys pour les organisations caritatives<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-588820\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/responsible-ai\"><h5>IA responsable<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-599587\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/ai-contact-center\"><h5>IA pour centres de contact<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-586346\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/workforce-management-software\"><h5>Logiciel de Workforce Management<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-579679\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/xperience-on-tour-emea\"><h5>Xperience on Tour &#8211; EMEA<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-579475\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/guide-to-copilots\"><h5>Copilotes<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-579486\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/customer-journey-management\"><h5>Gestion des parcours clients<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-571213\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/scuderiaferrari\"><h5>Ferrari<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-558942\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/innovations\"><h5>Innovations<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-558201\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/contact-center-software\"><h5>Logiciels de centre de contact<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-575959\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/lavercup\"><h5>Laver\u00a0Cup<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-524293\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/experience-orchestration\"><h5>Orchestration de l&rsquo;exp\u00e9rience<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-497539\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/experience-index\"><h5>Experience\u00a0Index par Genesys<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-479945\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/genesys-cloud-ex\"><h5>Genesys\u00a0Cloud\u00a0EX<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-440343\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/pointillist\"><h5>Pointillist<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-409245\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/genesys-choice\"><h5>Genesys Choice<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-116986\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/blog\"><h5>Blog<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-371619\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/fedramp\"><h5>Plateforme d&rsquo;engagement Maximus Genesys<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-244536\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/pricing\"><h5>Tarification<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-226745\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/genesys-cloud\"><h5>Genesys\u00a0Cloud\u00a0CX<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-245040\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/cx-blueprint\"><h5>Plan exp\u00e9rience client<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-236346\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/call-center-cloud-migration-overview\"><h5>Pr\u00e9sentation de la migration du centre d&rsquo;appel vers le cloud<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-236342\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/customer-migrations\"><h5>Migrations de clients<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-619987\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/majesticks\"><h5>Majesticks<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-283375\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/_external-form\"><h5>_External Form<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-287561\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/test-wpml\"><h5>Test WPML<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-319252\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/zoom\"><h5>Partenariat avec Zoom<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-288710\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/microsoft\"><h5>Partenariat avec Microsoft<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-320828\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/products\"><h5>Produits<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-405948\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/genesys-dx\"><h5>Genesys DX<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-621142\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/customer-awards\"><h5>Customer Awards<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-78197\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/innovations\"><h5>Innovations<\/h5><p>Innovez dans un environnement moins risqu\u00e9 et plus gratifiant<\/p><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-78172\"><a href=\"https:\/\/www.genesys.com\/fr-fr\"><h5>Accueil<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-81815\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/googlecloud\"><h5>IA du Centre de contact de Google\u00a0Cloud<\/h5><p>Offrez des exp\u00e9riences clients d'exception gr\u00e2ce au partenariat entre Genesys et Google. <\/p><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-78202\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/solutions\"><h5>Solutions<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-78762\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/customer-success\"><h5>Customer Success<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-78195\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/moving-to-the-cloud\"><h5>Migration vers le cloud<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-78171\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/contact-us\"><h5>Nous contacter<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-78185\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/platform\"><h5>Plateforme<\/h5><p>Cr\u00e9ez des exp\u00e9riences client exceptionnelles avec la plateforme exp\u00e9rience client Genesys<\/p><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-78168\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/request-a-demo\"><h5>Demander une d\u00e9mo<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-81710\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/resources\"><h5>Ressources<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-78751\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/events\"><h5>\u00c9v\u00e9nements<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-78741\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/webinars\"><h5>Webinaires<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-78733\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/company\"><h5>Entreprise<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-78753\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/customer-stories\"><h5>T\u00e9moignages clients<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-79077\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/definitions\"><h5>D\u00e9finitions<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-78750\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/login\"><h5>Connexion \u00e0 Genesys<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-78173\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/select-region\"><h5>Choisir un pays<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-78743\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/partners\"><h5>Pr\u00e9sentation des partenaires<\/h5><p>Les partenaires Genesys ont acc\u00e8s \u00e0 des technologies et des opportunit\u00e9s pour accro\u00eetre leur part de march\u00e9. Quant aux clients, ils peuvent travailler avec un r\u00e9seau de partenaires Genesys pour booster la croissance de leur entreprise.<\/p><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-84881\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/capabilities\"><h5>Fonctionnalit\u00e9s<\/h5><\/a><\/div><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb el_class=\u00a0\u00bbsection_header\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1522459372077{background-image: url(https:\/\/www.genesys.com\/media\/cx-transformation_header.jpg?id=3760) !important;}\u00a0\u00bb][vc_row equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column][vc_column_text] Le support Strategic Business Consulting transforme votre vision strat\u00e9gique en r\u00e9alit\u00e9 [\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb el_class=\u00a0\u00bbcta-bar\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1522458207688{padding-top: 0px !important;padding-bottom: 0px !important;}\u00a0\u00bb][vc_row full_width=\u00a0\u00bbstretch_row\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1522458201976{padding-top: 0px !important;padding-bottom: 0px !important;}\u00a0\u00bb][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb][vc_row][vc_column width=\u00a0\u00bb1\/2&Prime;][vc_column_text] R\u00e9alisez l&rsquo;impact commercial de l&rsquo;exp\u00e9rience client Dans le monde hyper-concurrentiel d&rsquo;aujourd&rsquo;hui, la r\u00e9ussite d\u00e9pend d&rsquo;une vision strat\u00e9gique et d&rsquo;une feuille [&hellip;]<\/p>\n","protected":false},"author":13,"featured_media":11663,"parent":78762,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-78755","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/pages\/78755","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/comments?post=78755"}],"version-history":[{"count":4,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/pages\/78755\/revisions"}],"predecessor-version":[{"id":363462,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/pages\/78755\/revisions\/363462"}],"up":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/pages\/78762"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/media\/11663"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/media?parent=78755"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}