{"id":78753,"date":"2018-08-10T10:40:36","date_gmt":"2018-08-10T17:40:36","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=78753"},"modified":"2024-07-15T03:19:42","modified_gmt":"2024-07-15T10:19:42","slug":"customer-stories","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/fr-fr\/customer-stories","title":{"rendered":"T\u00e9moignages clients"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=\u00a0\u00bbbgc-lgray\u00a0\u00bb full_width=\u00a0\u00bbstretch_row\u00a0\u00bb flair=\u00a0\u00bb%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb el_class=\u00a0\u00bbcs-header\u00a0\u00bb][vc_row content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h1 style=\"text-align: center;\">T\u00e9moignages clients<\/h1>\n<p class=\"text-24\" style=\"text-align: center;\">D\u00e9couvrez ce que vous pouvez accomplir avec Genesys<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section g_section_text=\u00a0\u00bbwhite\u00a0\u00bb full_width=\u00a0\u00bbstretch_row\u00a0\u00bb disable_element=\u00a0\u00bbyes\u00a0\u00bb flair=\u00a0\u00bb%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb][vc_row][vc_column]<div class=\"grid-customer-stories grid-flat grid-col-3\" data-col=\"col-3\" data-per-load=\"12\"><div class=\"grid-container customers-grid row\"><div class=\"customer-stories-grid-main-col col-12\"><div class=\"row gutter-small\"><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"emea analytics &#038; reporting inbound outbound workforce management (wfm) crm integrations customer self-service\" data-tax_region=\"emea\" data-tax_capability=\"analytics and reporting|inbound|outbound|workforce management wfm|crm integrations|customer self-service\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/customer-stories\/bouygues-telecom\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Bouygues-Telecom-1.png\"  height=\"240\" width=\"440\" alt=\"Bouygues Telecom\"><\/div><\/a><\/div><div class=\"col-12 no-results-container not-active align-items-center justify-content-center flex-column text-center py-4\"><h3>Aucun r\u00e9sultat trouv\u00e9.<\/h3><p>Veuillez essayer un autre ensemble de filtres ou de mots-cl\u00e9s.<\/p><\/div><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section g_section_text=\u00a0\u00bbwhite\u00a0\u00bb full_width=\u00a0\u00bbstretch_row\u00a0\u00bb disable_element=\u00a0\u00bbyes\u00a0\u00bb flair=\u00a0\u00bb%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1721038670415{padding-top: 0px !important;padding-bottom: 0px !important;}\u00a0\u00bb][vc_row][vc_column]<span class=\"g_separator genesys-light-gray\" style=\"height:1px\"><\/span>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=\u00a0\u00bb%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb][vc_row][vc_column]<div class=\"grid-customer-stories grid-cards grid-col-3 has-filter\" data-col=\"col-3\" data-per-load=\"12\"><div class=\"grid-container customers-grid row\"><div class=\"col-12 col-md-3 text-end\"><button class=\"badge bgc-lgray border-0 collapsed d-md-none font-weight-regular mb-1 p-1 rounded-1 text-16\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#mobileFilter\" aria-expanded=\"false\" aria-controls=\"mobileFilter\"><i class=\"fa-kit fa-filter\"><\/i> Filter<\/button> <div id=\"mobileFilter\" class=\"grid-filter-container collapse d-md-block text-start\"><div class=\"grid-filter\"><div class=\"filter-container\"><div class=\"grid-custom-filters\">\r\n        <div class=\"form-floating mb-1\">\r\n            <input type=\"text\" class=\"text-16 form-control grid-filter-input grid-search\" id=\"filter_search\" data-label=\"Recherche\" placeholder=\"Recherche\"\/>\r\n            <label for=\"filter_search\">Recherche<\/label>\r\n        <\/div><div class=\"accordion\" id=\"cs-filter\">\r\n                <div id=\"tax_industry\" class=\"check-group accordion-item\">\r\n                    <div class=\"text-22 font-weight-bold\">\r\n                        <button class=\"accordion-button rounded shadow-none \" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#target-tax_industry\" aria-expanded=\"true\" aria-controls=\"target-tax_industry\">\r\n                            Secteur\r\n                        <\/button>\r\n                    <\/div>\r\n                <div id=\"target-tax_industry\" class=\"accordion-collapse collapse show\">\r\n                    <div class=\"input-group mb-1\">\r\n                        <input type=\"text\" class=\"mx-1 form-control filter-taxonomy-search\" data-target=\"checkboxes-tax_industry\" placeholder=\"Recherche\"\/>\r\n                    <\/div><div class=\"accordion-body\"><div class=\"checkbox-list\" id=\"checkboxes-tax_industry\">\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"automotive\" id=\"automotive-en-gb\" data-slug=\"automotive-en-gb\">\r\n                        <label class=\"form-check-label\" for=\"automotive-en-gb\">Automotive<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"banking\" id=\"banking-en-gb\" data-slug=\"banking-en-gb\">\r\n                        <label class=\"form-check-label\" for=\"banking-en-gb\">Banking<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"communications\" id=\"communications-en-gb\" data-slug=\"communications-en-gb\">\r\n                        <label class=\"form-check-label\" for=\"communications-en-gb\">Communications<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"entertainment\" id=\"entertainment-en-gb\" data-slug=\"entertainment-en-gb\">\r\n                        <label class=\"form-check-label\" for=\"entertainment-en-gb\">Entertainment<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"financial services\" id=\"financial-services-en-gb\" data-slug=\"financial-services-en-gb\">\r\n                        <label class=\"form-check-label\" for=\"financial-services-en-gb\">Financial Services<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"healthcare\" id=\"healthcare-en-gb\" data-slug=\"healthcare-en-gb\">\r\n                        <label class=\"form-check-label\" for=\"healthcare-en-gb\">Healthcare<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"hospitality\" id=\"hospitality-en-gb\" data-slug=\"hospitality-en-gb\">\r\n                        <label class=\"form-check-label\" for=\"hospitality-en-gb\">Hospitality<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"insurance\" id=\"insurance-en-gb\" data-slug=\"insurance-en-gb\">\r\n                        <label class=\"form-check-label\" for=\"insurance-en-gb\">Insurance<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"nonprofit\" id=\"nonprofit-en-gb\" data-slug=\"nonprofit-en-gb\">\r\n                        <label class=\"form-check-label\" for=\"nonprofit-en-gb\">Nonprofit<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"outsourcing\" id=\"outsourcing-en-gb\" data-slug=\"outsourcing-en-gb\">\r\n                        <label class=\"form-check-label\" for=\"outsourcing-en-gb\">Outsourcing<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"retail\" id=\"retail-en-gb\" data-slug=\"retail-en-gb\">\r\n                        <label class=\"form-check-label\" for=\"retail-en-gb\">Retail<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"sales\" id=\"sales-fr-fr\" data-slug=\"sales-fr-fr\">\r\n                        <label class=\"form-check-label\" for=\"sales-fr-fr\">Sales<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"services\" id=\"services-en-gb\" data-slug=\"services-en-gb\">\r\n                        <label class=\"form-check-label\" for=\"services-en-gb\">Services<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"technology\" id=\"technology-en-gb\" data-slug=\"technology-en-gb\">\r\n                        <label class=\"form-check-label\" for=\"technology-en-gb\">Technology<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"transportation\" id=\"transportation-en-gb\" data-slug=\"transportation-en-gb\">\r\n                        <label class=\"form-check-label\" for=\"transportation-en-gb\">Transportation<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"travel\" id=\"travel-fr-fr\" data-slug=\"travel-fr-fr\">\r\n                        <label class=\"form-check-label\" for=\"travel-fr-fr\">Travel<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"utility\" id=\"utility-en-gb\" data-slug=\"utility-en-gb\">\r\n                        <label class=\"form-check-label\" for=\"utility-en-gb\">Utility<\/label>\r\n                    <\/div><\/div><\/div><\/div><\/div>\r\n                <div id=\"tax_region\" class=\"check-group accordion-item\">\r\n                    <div class=\"text-22 font-weight-bold\">\r\n                        <button class=\"accordion-button rounded shadow-none collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#target-tax_region\" aria-expanded=\"false\" aria-controls=\"target-tax_region\">\r\n                            R\u00e9gion\r\n                        <\/button>\r\n                    <\/div>\r\n                <div id=\"target-tax_region\" class=\"accordion-collapse collapse \"><div class=\"accordion-body\"><div class=\"checkbox-list\" id=\"checkboxes-tax_region\">\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"apac\" id=\"apac-en-gb\" data-slug=\"apac-en-gb\">\r\n                        <label class=\"form-check-label\" for=\"apac-en-gb\">APAC<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"emea\" id=\"emea-en-gb\" data-slug=\"emea-en-gb\">\r\n                        <label class=\"form-check-label\" for=\"emea-en-gb\">EMEA<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"na\" id=\"na-en-gb\" data-slug=\"na-en-gb\">\r\n                        <label class=\"form-check-label\" for=\"na-en-gb\">NA<\/label>\r\n                    <\/div><\/div><\/div><\/div><\/div>\r\n                <div id=\"tax_capability\" class=\"check-group accordion-item\">\r\n                    <div class=\"text-22 font-weight-bold\">\r\n                        <button class=\"accordion-button rounded shadow-none collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#target-tax_capability\" aria-expanded=\"false\" aria-controls=\"target-tax_capability\">\r\n                            Fonctionnalit\u00e9s\r\n                        <\/button>\r\n                    <\/div>\r\n                <div id=\"target-tax_capability\" class=\"accordion-collapse collapse \">\r\n                    <div class=\"input-group mb-1\">\r\n                        <input type=\"text\" class=\"mx-1 form-control filter-taxonomy-search\" data-target=\"checkboxes-tax_capability\" placeholder=\"Recherche\"\/>\r\n                    <\/div><div class=\"accordion-body\"><div class=\"checkbox-list\" id=\"checkboxes-tax_capability\">\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"ai\" id=\"ai-en-gb\" data-slug=\"ai-en-gb\">\r\n                        <label class=\"form-check-label\" for=\"ai-en-gb\">AI<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"ai bots\" id=\"ai-bots-en-gb\" data-slug=\"ai-bots-en-gb\">\r\n                        <label class=\"form-check-label\" for=\"ai-bots-en-gb\">AI Bots<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"agent assist\" id=\"agent-assist-en-gb\" data-slug=\"agent-assist-en-gb\">\r\n                        <label class=\"form-check-label\" for=\"agent-assist-en-gb\">Agent Assist<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"agentic ai\" id=\"agentic-ai-en-gb\" data-slug=\"agentic-ai-en-gb\">\r\n                        <label class=\"form-check-label\" for=\"agentic-ai-en-gb\">Agentic AI<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"agents conversationnels intelligents\" id=\"agents-conversationnels-intelligents\" data-slug=\"agents-conversationnels-intelligents\">\r\n                        <label class=\"form-check-label\" for=\"agents-conversationnels-intelligents\">Agents conversationnels intelligents<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"all in one\" id=\"14837\" data-slug=\"14837\">\r\n                        <label class=\"form-check-label\" for=\"14837\">All in One<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"analyses and rapports\" id=\"78898\" data-slug=\"78898\">\r\n                        <label class=\"form-check-label\" for=\"78898\">Analyses &#038; Rapports<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"analyses vocales et textuelles\" id=\"analyses-vocales-et-textuelles\" data-slug=\"analyses-vocales-et-textuelles\">\r\n                        <label class=\"form-check-label\" for=\"analyses-vocales-et-textuelles\">Analyses vocales et textuelles<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"analytics and reporting\" id=\"analytics-reporting\" data-slug=\"analytics-reporting\">\r\n                        <label class=\"form-check-label\" for=\"analytics-reporting\">Analytics &#038; Reporting<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"automated routing\" id=\"2206-en-gb\" data-slug=\"2206-en-gb\">\r\n                        <label class=\"form-check-label\" for=\"2206-en-gb\">Automated Routing<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"business automation\" id=\"business-automation-en-gb\" data-slug=\"business-automation-en-gb\">\r\n                        <label class=\"form-check-label\" for=\"business-automation-en-gb\">Business Automation<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"crm integrations\" id=\"crm-integrations-en-gb\" data-slug=\"crm-integrations-en-gb\">\r\n                        <label class=\"form-check-label\" for=\"crm-integrations-en-gb\">CRM Integrations<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"call centre software\" id=\"call-centre-software\" data-slug=\"call-centre-software\">\r\n                        <label class=\"form-check-label\" for=\"call-centre-software\">Call Centre Software<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"chat\" id=\"chat-en-gb\" data-slug=\"chat-en-gb\">\r\n                        <label class=\"form-check-label\" for=\"chat-en-gb\">Chat<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"chatbot\" id=\"chatbot-en-gb\" data-slug=\"chatbot-en-gb\">\r\n                        <label class=\"form-check-label\" for=\"chatbot-en-gb\">Chatbot<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"chatbots\" id=\"chatbot-fr-fr\" data-slug=\"chatbot-fr-fr\">\r\n                        <label class=\"form-check-label\" for=\"chatbot-fr-fr\">Chatbots<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"cloud\" id=\"cloud-en-gb\" data-slug=\"cloud-en-gb\">\r\n                        <label class=\"form-check-label\" for=\"cloud-en-gb\">Cloud<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"collaboration tools\" id=\"14843\" data-slug=\"14843\">\r\n                        <label class=\"form-check-label\" for=\"14843\">Collaboration Tools<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"communications entrantes\" id=\"78903-fr-fr\" data-slug=\"78903-fr-fr\">\r\n                        <label class=\"form-check-label\" for=\"78903-fr-fr\">Communications entrantes<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"communications sortantes\" id=\"78894\" data-slug=\"78894\">\r\n                        <label class=\"form-check-label\" for=\"78894\">Communications sortantes<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"customer journey management\" id=\"customer-journey-management-en-gb\" data-slug=\"customer-journey-management-en-gb\">\r\n                        <label class=\"form-check-label\" for=\"customer-journey-management-en-gb\">Customer Journey Management<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"customer self-service\" id=\"customer-self-service\" data-slug=\"customer-self-service\">\r\n                        <label class=\"form-check-label\" for=\"customer-self-service\">Customer Self-Service<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"digital\" id=\"digital\" data-slug=\"digital\">\r\n                        <label class=\"form-check-label\" for=\"digital\">Digital<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"e-mail\" id=\"e-mail-fr-fr\" data-slug=\"e-mail-fr-fr\">\r\n                        <label class=\"form-check-label\" for=\"e-mail-fr-fr\">E-mail<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"email\" id=\"email-en-gb\" data-slug=\"email-en-gb\">\r\n                        <label class=\"form-check-label\" for=\"email-en-gb\">Email<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"forecasting and decisions\" id=\"14845\" data-slug=\"14845\">\r\n                        <label class=\"form-check-label\" for=\"14845\">Forecasting &#038; Decisions<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"gestion de l'engagement du personnel wem\" id=\"workforce-management-wfm-fr-fr\" data-slug=\"workforce-management-wfm-fr-fr\">\r\n                        <label class=\"form-check-label\" for=\"workforce-management-wfm-fr-fr\">Gestion de l'engagement du personnel (WEM)<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"inbound\" id=\"inbound\" data-slug=\"inbound\">\r\n                        <label class=\"form-check-label\" for=\"inbound\">Inbound<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"interactive voice response ivr\" id=\"interactive-voice-response-ivr-en-gb\" data-slug=\"interactive-voice-response-ivr-en-gb\">\r\n                        <label class=\"form-check-label\" for=\"interactive-voice-response-ivr-en-gb\">Interactive Voice Response (IVR)<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"int\u00e9grations et applications\" id=\"integrations-crm\" data-slug=\"integrations-crm\">\r\n                        <label class=\"form-check-label\" for=\"integrations-crm\">Int\u00e9grations et applications<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"messagerie web\" id=\"messagerie-web\" data-slug=\"messagerie-web\">\r\n                        <label class=\"form-check-label\" for=\"messagerie-web\">Messagerie Web<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"messaging\" id=\"messaging-en-gb\" data-slug=\"messaging-en-gb\">\r\n                        <label class=\"form-check-label\" for=\"messaging-en-gb\">Messaging<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"messaging apps\" id=\"messaging-apps-en-gb\" data-slug=\"messaging-apps-en-gb\">\r\n                        <label class=\"form-check-label\" for=\"messaging-apps-en-gb\">Messaging Apps<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"num\u00e9rique\" id=\"78885\" data-slug=\"78885\">\r\n                        <label class=\"form-check-label\" for=\"78885\">Num\u00e9rique<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"omnichannel\" id=\"omnichannel-en-gb\" data-slug=\"omnichannel-en-gb\">\r\n                        <label class=\"form-check-label\" for=\"omnichannel-en-gb\">Omnichannel<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"outbound\" id=\"outbound\" data-slug=\"outbound\">\r\n                        <label class=\"form-check-label\" for=\"outbound\">Outbound<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"performance dna\" id=\"performance-dna-en-gb\" data-slug=\"performance-dna-en-gb\">\r\n                        <label class=\"form-check-label\" for=\"performance-dna-en-gb\">Performance DNA<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"predictive routing\" id=\"predictive-routing-en-gb-2\" data-slug=\"predictive-routing-en-gb-2\">\r\n                        <label class=\"form-check-label\" for=\"predictive-routing-en-gb-2\">Predictive routing<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"pr\u00e9visions and d\u00e9cisions\" id=\"78887\" data-slug=\"78887\">\r\n                        <label class=\"form-check-label\" for=\"78887\">Pr\u00e9visions &#038; D\u00e9cisions<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"quality assurance and monitoring\" id=\"quality-assurance-and-monitoring-en-gb\" data-slug=\"quality-assurance-and-monitoring-en-gb\">\r\n                        <label class=\"form-check-label\" for=\"quality-assurance-and-monitoring-en-gb\">Quality Assurance and Monitoring<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"r\u00e9seaux sociaux\" id=\"reseaux-sociaux\" data-slug=\"reseaux-sociaux\">\r\n                        <label class=\"form-check-label\" for=\"reseaux-sociaux\">R\u00e9seaux sociaux<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"sms\" id=\"sms-en-gb\" data-slug=\"sms-en-gb\">\r\n                        <label class=\"form-check-label\" for=\"sms-en-gb\">SMS<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"social media\" id=\"social-media-en-gb\" data-slug=\"social-media-en-gb\">\r\n                        <label class=\"form-check-label\" for=\"social-media-en-gb\">Social Media<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"system integrations\" id=\"system-integrations\" data-slug=\"system-integrations\">\r\n                        <label class=\"form-check-label\" for=\"system-integrations\">System Integrations<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"voice analytics\" id=\"voice-analytics-en-gb\" data-slug=\"voice-analytics-en-gb\">\r\n                        <label class=\"form-check-label\" for=\"voice-analytics-en-gb\">Voice Analytics<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"voice services\" id=\"voice-services-en-gb\" data-slug=\"voice-services-en-gb\">\r\n                        <label class=\"form-check-label\" for=\"voice-services-en-gb\">Voice Services<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"voicebots\" id=\"voicebots-en-gb\" data-slug=\"voicebots-en-gb\">\r\n                        <label class=\"form-check-label\" for=\"voicebots-en-gb\">Voicebots<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"web messaging\" id=\"web-messaging-en-gb-2\" data-slug=\"web-messaging-en-gb-2\">\r\n                        <label class=\"form-check-label\" for=\"web-messaging-en-gb-2\">Web Messaging<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"workforce management wfm\" id=\"workforce-management-wfm-en-gb\" data-slug=\"workforce-management-wfm-en-gb\">\r\n                        <label class=\"form-check-label\" for=\"workforce-management-wfm-en-gb\">Workforce Management (WFM)<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"workforce optimization wfo\" id=\"workforce-optimization-wfo-en-gb\" data-slug=\"workforce-optimization-wfo-en-gb\">\r\n                        <label class=\"form-check-label\" for=\"workforce-optimization-wfo-en-gb\">Workforce Optimization (WFO)<\/label>\r\n                    <\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\r\n        <div class=\"btn-container justify-content-center\">\r\n            <a href=\"#\" class=\"btn btn-secondary clear-btn small w-100 justify-content-center\">Tout effacer<\/a>\r\n        <\/div><\/div><\/div><\/div><div class=\"customer-stories-grid-main-col col-12 col-md-9\"><div class=\"row gutter-small\"><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"technology emea predictive routing agent assist agentic ai ai chatbot customer journey management workforce management (wfm) quality assurance and monitoring voice services\" data-tax_industry=\"technology\" data-tax_region=\"emea\" data-tax_capability=\"predictive routing|agent assist|agentic ai|ai|chatbot|customer journey management|workforce management wfm|quality assurance and monitoring|voice services\" data-partners=\"servicenow|nexthink|salesforce\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/customer-stories\/computacenter\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Computacenter-Featured-Image-_Logo_.jpg\"  height=\"200\" width=\"400\" alt=\"Computacenter logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Computacenter<\/h3><p class=\"cs-title\">Computacenter r\u00e9invente le support IT gr\u00e2ce \u00e0 un service intelligent et autonome<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"financial services emea agent assist voice analytics inbound email workforce management (wfm) messaging apps voicebots web messaging\" data-tax_industry=\"financial services\" data-tax_region=\"emea\" data-tax_capability=\"agent assist|voice analytics|inbound|email|workforce management wfm|messaging apps|voicebots|web messaging\" data-tax_set=\"video\" data-partners=\"connect\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/customer-stories\/stepchange\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/StepChange-Featured-Image-_Logo_.jpg\"  height=\"200\" width=\"400\" alt=\"StepChange logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Stepchange<\/h3><p class=\"cs-title\">StepChange acc\u00e9l\u00e8re l\u2019acc\u00e8s au conseil en gestion de dettes gr\u00e2ce au digital et \u00e0 l\u2019IA<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"retail na agent assist agentic ai ai cloud omnichannel voicebots\" data-tax_industry=\"retail\" data-tax_region=\"na\" data-tax_capability=\"agent assist|agentic ai|ai|cloud|omnichannel|voicebots\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/customer-stories\/trademark-global\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Trademark-Global.jpg\"  height=\"200\" width=\"400\" alt=\"Trademark Global\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Trademark Global<\/h3><p class=\"cs-title\">Trademark Global stimule sa croissance gr\u00e2ce \u00e0 la collaboration entre humains et IA agentique, atteignant un taux de r\u00e9solution autonome de 42\u00a0%<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"retail emea agent assist agentic ai ai chat chatbot cloud inbound outbound email crm integrations predictive routing voicebots web messaging\" data-tax_industry=\"retail\" data-tax_region=\"emea\" data-tax_capability=\"agent assist|agentic ai|ai|chat|chatbot|cloud|inbound|outbound|email|crm integrations|predictive routing|voicebots|web messaging\" data-tax_set=\"video\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/customer-stories\/electrolux-group\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Electrolux.png\"  height=\"240\" width=\"440\" alt=\"Electrolux\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Electrolux<\/h3><p class=\"cs-title\">Electrolux transforme son service client en moteur de croissance<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"nonprofit emea predictive routing agent assist ai analytics &#038; reporting voice analytics omnichannel\" data-tax_industry=\"nonprofit\" data-tax_region=\"emea\" data-tax_capability=\"predictive routing|agent assist|ai|analytics and reporting|voice analytics|omnichannel\" data-partners=\"salesforce\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/customer-stories\/child-bereavement-uk\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Child-Bereavement-UK-Featured-Image-_Logo_.jpg\"  height=\"200\" width=\"400\" alt=\"Child Bereavement UK logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Child Bereavement UK<\/h3><p class=\"cs-title\"> Child Bereavement UK \u00e9largit l\u2019acc\u00e8s \u00e0 un accompagnement bienveillant du deuil chez l'enfant<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"hospitality na voice analytics email workforce management (wfm) voice services\" data-tax_industry=\"hospitality\" data-tax_region=\"na\" data-tax_capability=\"voice analytics|email|workforce management wfm|voice services\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/customer-stories\/bcd\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/BCD-Travel-Featured-Image-_Logo_-1.jpg\"  height=\"200\" width=\"400\" alt=\"BCD logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">BCD<\/h3><p class=\"cs-title\">BCD r\u00e9invente le voyage autour d'exp\u00e9riences plus intelligentes et durables<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"utility emea agent assist agentic ai ai chat cloud inbound outbound customer journey management email workforce management (wfm) digital\" data-tax_industry=\"utility\" data-tax_region=\"emea\" data-tax_capability=\"agent assist|agentic ai|ai|chat|cloud|inbound|outbound|customer journey management|email|workforce management wfm|digital\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/customer-stories\/utility-warehouse\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Utility-Warehouse-Featured-Image-_Logo_.jpg\"  height=\"200\" width=\"400\" alt=\"Utility Warehouse logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Utility Warehouse<\/h3><p class=\"cs-title\">Utility Warehouse uses agentic AI to deliver instant, personalized support, achieving 30-50% containment on WhatsApp<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"services emea ai business automation chat email voicebots\" data-tax_industry=\"services\" data-tax_region=\"emea\" data-tax_capability=\"ai|business automation|chat|email|voicebots\" data-tax_set=\"video\" data-partners=\"sabio\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/customer-stories\/homeserve\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Homeserve.png\"  height=\"435\" width=\"1200\" alt=\"HomeServe\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">HomeServe<\/h3><p class=\"cs-title\">HomeServe remplace ses syst\u00e8mes cloisonn\u00e9s par une plateforme CX unifi\u00e9e pour r\u00e9duire l\u2019effort client et simplifier ses op\u00e9rations<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"services emea agent assist ai bots ai chatbot email voicebots\" data-tax_industry=\"services\" data-tax_region=\"emea\" data-tax_capability=\"agent assist|ai bots|ai|chatbot|email|voicebots\" data-tax_set=\"video\" data-partners=\"facyle\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/customer-stories\/apave\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Apave-scaled.png\"  height=\"576\" width=\"1600\" alt=\"Apave\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Apave<\/h3><p class=\"cs-title\">Le Groupe Apave d\u00e9veloppe l\u2019engagement client sur l\u2019ensemble de ses sites = 70 % de r\u00e9duction des appels perdus<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"insurance emea ai business automation email voicebots\" data-tax_industry=\"insurance\" data-tax_region=\"emea\" data-tax_capability=\"ai|business automation|email|voicebots\" data-tax_set=\"video\" data-partners=\"evolutio cloud enabler, s.a.\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/customer-stories\/olivier-assurance\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/logo_Olivier-Assurance.png\"  height=\"332\" width=\"602\" alt=\"L&rsquo;Olivier Assurance\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">L&rsquo;Olivier Assurance<\/h3><p class=\"cs-title\">Olivier Assurance augmente son NPS de 7 points tout en renfor\u00e7ant la fid\u00e9lit\u00e9 et la valeur client<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"communications emea chatbot inbound outbound email workforce management (wfm)\" data-tax_industry=\"communications\" data-tax_region=\"emea\" data-tax_capability=\"chatbot|inbound|outbound|email|workforce management wfm\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/customer-stories\/zain-sudan\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Zain-Sudan-Featured-Image-_Logo_-1.jpg\"  height=\"200\" width=\"400\" alt=\"Zain Sudan\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Zain Sudan<\/h3><p class=\"cs-title\">Zain Sudan d\u00e9ploie un centre de contact virtuel r\u00e9silient et am\u00e9liore ses niveaux de service de 15\u00a0%<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"communications emea ai voice analytics workforce management (wfm) messaging apps digital social media\" data-tax_industry=\"communications\" data-tax_region=\"emea\" data-tax_capability=\"ai|voice analytics|workforce management wfm|messaging apps|digital|social media\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/customer-stories\/vodafone-oman\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Vodafone-Featured-Image-_Logo_.jpg\"  height=\"200\" width=\"400\" alt=\"Vodafone logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Vodafone Oman<\/h3><p class=\"cs-title\">Vodafone Oman remod\u00e8le le march\u00e9 des t\u00e9l\u00e9communications en misant sur l'exp\u00e9rience client<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"financial services\" data-tax_industry=\"financial services\" data-tax_set=\"video\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/customer-stories\/visa\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Visa-featured-image-logo.jpg\"  height=\"200\" width=\"400\" alt=\"Visa logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Visa<\/h3><p class=\"cs-title\">Visa vise \u00e0 r\u00e9inventer sa CX avec Unified Experience de Genesys et ServiceNow<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"utility apac agent assist ai voice analytics workforce management (wfm) predictive routing web messaging\" data-tax_industry=\"utility\" data-tax_region=\"apac\" data-tax_capability=\"agent assist|ai|voice analytics|workforce management wfm|predictive routing|web messaging\" data-tax_set=\"video\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/customer-stories\/engie-australia-new-zealand\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Engie-featured-image-logo.png\"  height=\"203\" width=\"400\" alt=\"ENGIE logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">ENGIE Australie &#038; Nouvelle-Z\u00e9lande<\/h3><p class=\"cs-title\">ENGIE rationalise les exp\u00e9riences gr\u00e2ce \u00e0 l\u2019IA et enregistre une am\u00e9lioration de 75 % du NPS<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"retail emea inbound outbound social media web messaging\" data-tax_industry=\"retail\" data-tax_region=\"emea\" data-tax_capability=\"inbound|outbound|social media|web messaging\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/customer-stories\/elkjop-nordic\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Elkjop-Nordic-Featured-Image-_Logo.jpg\"  height=\"200\" width=\"400\" alt=\"Elkjop Nordic logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Elkj\u00f8p Nordic<\/h3><p class=\"cs-title\">Elkj\u00f8p Nordic r\u00e9invente sa CX, r\u00e9duit de moiti\u00e9 ses syst\u00e8mes\u00a0IT et simplifie de 83\u00a0% le support WEM<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"communications emea interactive voice response (ivr) voice services\" data-tax_industry=\"communications\" data-tax_region=\"emea\" data-tax_capability=\"interactive voice response ivr|voice services\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/customer-stories\/magenta-telekom\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Magenta-Telekom-Featured-Image-_Logo_.jpg\"  height=\"200\" width=\"400\" alt=\"Magenta Telekom logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Magenta Telekom (T-Mobile Austria GmbH)<\/h3><p class=\"cs-title\">Magenta Telekom modernise son assistance client <\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"retail emea web messaging\" data-tax_industry=\"retail\" data-tax_region=\"emea\" data-tax_capability=\"web messaging\" data-tax_set=\"video\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/customer-stories\/nespresso\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/440x240-Featured-Image-Nespresso.jpg\"  height=\"240\" width=\"440\" alt=\"Nespresso\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Nespresso<\/h3><p class=\"cs-title\">Nespresso construit son exp\u00e9rience de service premium sur l\u2019innovation<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"automotive emea inbound outbound email digital web messaging\" data-tax_industry=\"automotive\" data-tax_region=\"emea\" data-tax_capability=\"inbound|outbound|email|digital|web messaging\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/customer-stories\/carglass-netherlands\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Carglass-Featured-Image-_Logo_.jpg\"  height=\"200\" width=\"400\" alt=\"Carglass Pays-Bas\u00a0(NL)\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Carglass Pays-Bas\u00a0(NL)<\/h3><p class=\"cs-title\">Carglass Pays-Bas adapte l'exp\u00e9rience aux besoins de ses clients, dont 75\u00a0% choisissent le parcours digital<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea\" data-tax_region=\"emea\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/customer-stories\/oney-bank\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/featured_image-Oney_Bank.png\"  height=\"240\" width=\"440\" alt=\"Oney Bank\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Oney Bank<\/h3><p class=\"cs-title\">Oney Bank mise sur l\u2019IA pour r\u00e9inventer l\u2019exp\u00e9rience client<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"banking emea ai workforce management (wfm) digital voice services\" data-tax_industry=\"banking\" data-tax_region=\"emea\" data-tax_capability=\"ai|workforce management wfm|digital|voice services\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/customer-stories\/oldenburgische-landesbank-olb\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/OLB-featured-image-logo.png\"  height=\"203\" width=\"400\" alt=\"OLB logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Oldenburgische Landesbank\u00a0(OLB)<\/h3><p class=\"cs-title\">OLB transforme son exp\u00e9rience client avec Genesys\u00a0Cloud, optimisant ainsi la vitesse de service et le NPS<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"insurance apac\" data-tax_industry=\"insurance\" data-tax_region=\"apac\" data-tax_set=\"video\" data-partners=\"salesforce\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/customer-stories\/aia-new-zealand-limited\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AIA-New-Zealand-Featured-Image-_Logo_.jpg\"  height=\"200\" width=\"400\" alt=\"AIA logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">AIA New Zealand Limited<\/h3><p class=\"cs-title\">Moderniser la CX pour assurer la sant\u00e9 du futur<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"na\" data-tax_region=\"na\" data-tax_set=\"video\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/customer-stories\/genesys\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/440x240-Featured-Image-Genesys.png\"  height=\"240\" width=\"440\" alt=\"Genesys\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Genesys<\/h3><p class=\"cs-title\">L\u2019\u00e9quipe d\u2019assistance produit de Genesys augmente son score CX de 20\u00a0points gr\u00e2ce \u00e0 Genesys\u00a0Cloud\u00a0AI<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"financial services emea predictive routing ai cloud workforce management (wfm)\" data-tax_industry=\"financial services\" data-tax_region=\"emea\" data-tax_capability=\"predictive routing|ai|cloud|workforce management wfm\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/customer-stories\/hsbc\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/440x240-Featured-Image-HSBC.png\"  height=\"240\" width=\"440\" alt=\"HSBC\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">HSBC<\/h3><p class=\"cs-title\">HSBC pr\u00e9voit de g\u00e9n\u00e9rer une valeur ajout\u00e9e de 60\u00a0millions de dollars sur trois ans gr\u00e2ce au moteur d'orchestration Genesys\u00a0Cloud\u00a0AI<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"retail emea cloud inbound email crm integrations digital social media\" data-tax_industry=\"retail\" data-tax_region=\"emea\" data-tax_capability=\"cloud|inbound|email|crm integrations|digital|social media\" data-partners=\"ipi\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/customer-stories\/co-op-group\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_co-op.png\"  height=\"240\" width=\"440\" alt=\"Groupe\u00a0Co-op\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Groupe\u00a0Co-op<\/h3><p class=\"cs-title\">Acc\u00e9l\u00e9rer la transformation de l'entreprise<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"financial services apac analytics &#038; reporting chat chatbot cloud inbound email workforce management (wfm) digital\" data-tax_industry=\"financial services\" data-tax_region=\"apac\" data-tax_capability=\"analytics and reporting|chat|chatbot|cloud|inbound|email|workforce management wfm|digital\" data-partners=\"datacom\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/customer-stories\/humm-group\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Humm_Group.png\"  height=\"240\" width=\"440\" alt=\"Groupe\u00a0Humm\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Groupe\u00a0Humm<\/h3><p class=\"cs-title\">Consolider les syst\u00e8mes pour d\u00e9velopper les capacit\u00e9s CX op\u00e9rationnelles<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"financial services na voice services sms voicebots\" data-tax_industry=\"financial services\" data-tax_region=\"na\" data-tax_capability=\"voice services|sms|voicebots\" data-partners=\"ttec|salesforce|workday \"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/customer-stories\/global-payments\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/featured-img-Global_Payments.png\"  height=\"240\" width=\"440\" alt=\"Global Payments\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Global Payments<\/h3><p class=\"cs-title\">Global Payments am\u00e9liore l'efficacit\u00e9 de ses services et la satisfaction de ses clients gr\u00e2ce \u00e0 une plateforme CX dans le cloud<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"financial services emea chat chatbot inbound outbound\" data-tax_industry=\"financial services\" data-tax_region=\"emea\" data-tax_capability=\"chat|chatbot|inbound|outbound\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/customer-stories\/stater-nv\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/customer_story-featured_img-Stater.png\"  height=\"240\" width=\"440\" alt=\"Stater N.V.\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Stater N.V.<\/h3><p class=\"cs-title\">Stater connecte les donn\u00e9es pour des exp\u00e9riences plus personnalis\u00e9es<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"technology emea ai chat cloud inbound outbound email performance dna workforce management (wfm) digital predictive routing\" data-tax_industry=\"technology\" data-tax_region=\"emea\" data-tax_capability=\"ai|chat|cloud|inbound|outbound|email|performance dna|workforce management wfm|digital|predictive routing\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/customer-stories\/ionos\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_IONOS.png\"  height=\"240\" width=\"440\" alt=\"IONOS\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">IONOS<\/h3><p class=\"cs-title\">IONOS gonfle son chiffre d'affaires gr\u00e2ce \u00e0 des parcours fluides et personnalis\u00e9s<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"\" data-tax_set=\"video\" data-partners=\"salesforce|microsoft power bi\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/customer-stories\/nestle\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/440x240-Featured-Image-Nestle.jpg\"  height=\"240\" width=\"440\" alt=\"Nestl\u00e9\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Nestl\u00e9<\/h3><p class=\"cs-title\">Migration vers le cloud : Nestl\u00e9 par\u00e9 pour l\u2019avenir<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"\" data-partners=\"infinit.cx|salesforce|microsoft \"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/customer-stories\/vaillant\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/440x240-Featured-Image-Vaillant.jpg\"  height=\"240\" width=\"440\" alt=\"Vaillant\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Vaillant<\/h3><p class=\"cs-title\">Acc\u00e9l\u00e9rer l'int\u00e9gration. Renforcer la satisfaction.<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"technology emea chat cloud inbound email crm integrations digital\" data-tax_industry=\"technology\" data-tax_region=\"emea\" data-tax_capability=\"chat|cloud|inbound|email|crm integrations|digital\" data-partners=\"emite|microsoft\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/customer-stories\/sage-france\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Sage.png\"  height=\"240\" width=\"440\" alt=\"Sage France\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Sage France<\/h3><p class=\"cs-title\">Donner aux conseillers les moyens de performer<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"entertainment retail na cloud inbound email workforce management (wfm) messaging apps\" data-tax_industry=\"entertainment|retail\" data-tax_region=\"na\" data-tax_capability=\"cloud|inbound|email|workforce management wfm|messaging apps\" data-partners=\"email wizard|mindful feedback|pureinsights|thrive\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/customer-stories\/fanatics\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Fanatics.png\"  height=\"240\" width=\"440\" alt=\"Fanatics\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Fanatics<\/h3><p class=\"cs-title\">Une exp\u00e9rience enrichie pour plus de 100\u202fmillions de fans de sport<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"hospitality retail travel emea ai chat chatbots cloud communications entrantes communications sortantes e-mail gestion de l'engagement du personnel (wem) messagerie web num\u00e9rique pr\u00e9visions &#038; d\u00e9cisions r\u00e9seaux sociaux web messaging\" data-tax_industry=\"hospitality|retail|travel\" data-tax_region=\"emea\" data-tax_capability=\"ai|chat|chatbots|cloud|communications entrantes|communications sortantes|e-mail|gestion de l'engagement du personnel wem|messagerie web|num\u00e9rique|pr\u00e9visions and d\u00e9cisions|r\u00e9seaux sociaux|web messaging\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/customer-stories\/virgin-atlantic\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Virgin-Atlantic.png\"  height=\"240\" width=\"440\" alt=\"Virgin Atlantic\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Virgin Atlantic<\/h3><p class=\"cs-title\">Am\u00e9liorer les exp\u00e9riences de voyage en r\u00e9inventant le service num\u00e9rique<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"insurance emea analytics &#038; reporting inbound workforce management (wfm) crm integrations call centre software interactive voice response (ivr)\" data-tax_industry=\"insurance\" data-tax_region=\"emea\" data-tax_capability=\"analytics and reporting|inbound|workforce management wfm|crm integrations|call centre software|interactive voice response ivr\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/customer-stories\/matmut\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_matmut.png\"  height=\"240\" width=\"440\" alt=\"Matmut\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Matmut<\/h3><p class=\"cs-title\">Fid\u00e9liser les assur\u00e9s<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"services emea ai chat chatbot cloud inbound email workforce management (wfm) crm integrations messaging digital\" data-tax_industry=\"services\" data-tax_region=\"emea\" data-tax_capability=\"ai|chat|chatbot|cloud|inbound|email|workforce management wfm|crm integrations|messaging|digital\" data-partners=\"salesforce\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/customer-stories\/pluxee\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Pluxee.png\"  height=\"240\" width=\"440\" alt=\"Pluxee\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Pluxee<\/h3><p class=\"cs-title\">Personnalisation du service client<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"services technology emea chat cloud inbound email workforce management (wfm) crm integrations digital forecasting &#038; decisions\" data-tax_industry=\"services|technology\" data-tax_region=\"emea\" data-tax_capability=\"chat|cloud|inbound|email|workforce management wfm|crm integrations|digital|forecasting and decisions\" data-tax_set=\"video\" data-partners=\"salesforce\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/customer-stories\/benify\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Benify.png\"  height=\"240\" width=\"440\" alt=\"Benify\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Benify<\/h3><p class=\"cs-title\">Accro\u00eetre l'efficacit\u00e9 gr\u00e2ce \u00e0 l'unification des CCaaS et au CRM Salesforce<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"insurance emea cloud inbound outbound email digital all in one\" data-tax_industry=\"insurance\" data-tax_region=\"emea\" data-tax_capability=\"cloud|inbound|outbound|email|digital|all in one\" data-partners=\"deliberate\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/customer-stories\/cargarantie\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_CarGarantie-1.png\"  height=\"240\" width=\"440\" alt=\"CarGarantie\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">CarGarantie<\/h3><p class=\"cs-title\">Ax\u00e9 sur le client \u00e0 tous les niveaux<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"technology emea inbound outbound crm integrations customer self-service\" data-tax_industry=\"technology\" data-tax_region=\"emea\" data-tax_capability=\"inbound|outbound|crm integrations|customer self-service\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/customer-stories\/cegid\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Cegid.png\"  height=\"240\" width=\"440\" alt=\"Cegid\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Cegid<\/h3><p class=\"cs-title\">Le d\u00e9ploiement cloud garantit la concentration des clients et la s\u00e9curit\u00e9 des collaborateurs<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"utility emea ai chat chatbot cloud inbound outbound email workforce management (wfm) crm integrations digital voice services\" data-tax_industry=\"utility\" data-tax_region=\"emea\" data-tax_capability=\"ai|chat|chatbot|cloud|inbound|outbound|email|workforce management wfm|crm integrations|digital|voice services\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/customer-stories\/schneider-electric\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Schneider-Electric.png\"  height=\"240\" width=\"440\" alt=\"Schneider\u00a0Electric\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Schneider\u00a0Electric<\/h3><p class=\"cs-title\">Transformer l'exp\u00e9rience client tout en optimisant l'efficacit\u00e9 op\u00e9rationnelle dans le monde entier<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"retail emea ai chat chatbot cloud inbound interactive voice response (ivr)\" data-tax_industry=\"retail\" data-tax_region=\"emea\" data-tax_capability=\"ai|chat|chatbot|cloud|inbound|interactive voice response ivr\" data-partners=\"bizmatica\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/customer-stories\/leroy-merlin\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/0d52d6d7-resource-thumb_leroy-merlin-1.webp\"  height=\"240\" width=\"440\" alt=\"Leroy\u00a0Merlin\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Leroy\u00a0Merlin<\/h3><p class=\"cs-title\">Flexibilit\u00e9, \u00e9volutivit\u00e9 et contr\u00f4le absolus dans le cloud<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"banking financial services emea ai chat chatbot cloud inbound outbound workforce management (wfm) crm integrations messaging digital\" data-tax_industry=\"banking|financial services\" data-tax_region=\"emea\" data-tax_capability=\"ai|chat|chatbot|cloud|inbound|outbound|workforce management wfm|crm integrations|messaging|digital\" data-partners=\"24sessions|microsoft\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/customer-stories\/rabobank\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Rabobank.png\"  height=\"240\" width=\"440\" alt=\"Rabobank\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Rabobank<\/h3><p class=\"cs-title\">Pionnier de la banque conversationnelle<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"healthcare na ai chat chatbot cloud inbound outbound email workforce management (wfm) digital forecasting &#038; decisions sms web messaging\" data-tax_industry=\"healthcare\" data-tax_region=\"na\" data-tax_capability=\"ai|chat|chatbot|cloud|inbound|outbound|email|workforce management wfm|digital|forecasting and decisions|sms|web messaging\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/customer-stories\/adapthealth\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_AdaptHealth.png\"  height=\"240\" width=\"440\" alt=\"AdaptHealth\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">AdaptHealth<\/h3><p class=\"cs-title\">R\u00e9inventer l'exp\u00e9rience avec des centres de contact hautement engag\u00e9s <\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"outsourcing technology na agent assist ai chat chatbot cloud inbound outbound email workforce management (wfm) crm integrations digital sms web messaging\" data-tax_industry=\"outsourcing|technology\" data-tax_region=\"na\" data-tax_capability=\"agent assist|ai|chat|chatbot|cloud|inbound|outbound|email|workforce management wfm|crm integrations|digital|sms|web messaging\" data-tax_set=\"video\" data-partners=\"microsoft|google\u00a0cloud|servicenow\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/customer-stories\/unisys\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Unisys.png\"  height=\"240\" width=\"440\" alt=\"Unisys\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Unisys<\/h3><p class=\"cs-title\">Unisys optimise l\u2019exp\u00e9rience client \u00e0 l\u2019\u00e9chelle mondiale avec Genesys\u00a0Cloud<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"transportation travel emea ai bots chat cloud inbound email workforce management (wfm) crm integrations customer self-service digital predictive routing\" data-tax_industry=\"transportation|travel\" data-tax_region=\"emea\" data-tax_capability=\"ai bots|chat|cloud|inbound|email|workforce management wfm|crm integrations|customer self-service|digital|predictive routing\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/customer-stories\/ethiopian-airlines\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Ethiopian-airlines-SS-resource-thumb_EN.png\"  height=\"240\" width=\"440\" alt=\"Ethiopian Airlines\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Ethiopian Airlines<\/h3><p class=\"cs-title\">Transformation et continuit\u00e9 de l&apos;activit\u00e9 en cas de pand\u00e9mie<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"retail na ai voice analytics chat chatbot cloud inbound crm integrations customer self-service digital social media voicebots\" data-tax_industry=\"retail\" data-tax_region=\"na\" data-tax_capability=\"ai|voice analytics|chat|chatbot|cloud|inbound|crm integrations|customer self-service|digital|social media|voicebots\" data-tax_set=\"video\" data-partners=\"aws\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/customer-stories\/techstyleos\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_TechStyle_OS.png\"  height=\"240\" width=\"440\" alt=\"TechStyleOS\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">TechStyleOS<\/h3><p class=\"cs-title\">Achats num\u00e9riques natifs par nature<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"retail sales services na agents conversationnels intelligents ai analyses &#038; rapports analyses vocales et textuelles chat cloud communications entrantes communications sortantes e-mail gestion de l'engagement du personnel (wem) int\u00e9grations et applications num\u00e9rique voicebots\" data-tax_industry=\"retail|sales|services\" data-tax_region=\"na\" data-tax_capability=\"agents conversationnels intelligents|ai|analyses and rapports|analyses vocales et textuelles|chat|cloud|communications entrantes|communications sortantes|e-mail|gestion de l'engagement du personnel wem|int\u00e9grations et applications|num\u00e9rique|voicebots\" data-partners=\"help\u00a0lightning|mindful\u00a0feedback|pci\u00a0pal|salesforce\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/customer-stories\/coca-cola-bottlers-sales-and-services\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_CocaColaBSS-1.png\"  height=\"240\" width=\"440\" alt=\"Coca-Cola\u00a0Bottler\u2019s Sales and Services\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Coca-Cola\u00a0Bottler\u2019s Sales and Services<\/h3><p class=\"cs-title\">Apaiser la soif d&apos;innovation<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"healthcare technology emea cloud inbound\" data-tax_industry=\"healthcare|technology\" data-tax_region=\"emea\" data-tax_capability=\"cloud|inbound\" data-partners=\"cognizant\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/customer-stories\/siemens-healthineers\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Siemens-Healthineers.png\"  height=\"240\" width=\"440\" alt=\"Siemens Healthineers\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Siemens Healthineers<\/h3><p class=\"cs-title\">Harmoniser l\u2019exp\u00e9rience client dans le monde entier<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"outsourcing technology emea ai bots chat chatbot cloud inbound email crm integrations customer self-service call centre software digital voicebots\" data-tax_industry=\"outsourcing|technology\" data-tax_region=\"emea\" data-tax_capability=\"ai bots|chat|chatbot|cloud|inbound|email|crm integrations|customer self-service|call centre software|digital|voicebots\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/customer-stories\/helpline\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Helpline.png\"  height=\"240\" width=\"440\" alt=\"Helpline\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Helpline<\/h3><p class=\"cs-title\">Conjuguer distanciel et innovation digitale<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"technology emea workforce management (wfm) system integrations digital workforce optimization (wfo)\" data-tax_industry=\"technology\" data-tax_region=\"emea\" data-tax_capability=\"workforce management wfm|system integrations|digital|workforce optimization wfo\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/customer-stories\/legrand\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Legrand.png\"  height=\"240\" width=\"440\" alt=\"Legrand\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Legrand<\/h3><p class=\"cs-title\">UN SERVICE ADAPT\u00c9 \u00c0 TOUS LES PARCOURS CLIENTS<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"\" ><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/customer-stories\/281081\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/logo-samu.jpg\"  height=\"200\" width=\"200\" alt=\"Samu &#8211; Assurer l\u2019\u00e9coute des patients et l\u2019intervention d\u2019urgence pendant la p\u00e9riode de confinement\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Samu &#8211; Assurer l\u2019\u00e9coute des patients et l\u2019intervention d\u2019urgence pendant la p\u00e9riode de confinement<\/h3><p class=\"cs-title\">Assurer l\u2019\u00e9coute des patients et l\u2019intervention\r\nd\u2019urgence pendant la p\u00e9riode de confinement<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"retail emea cloud inbound outbound workforce management (wfm) crm integrations collaboration tools all in one\" data-tax_industry=\"retail\" data-tax_region=\"emea\" data-tax_capability=\"cloud|inbound|outbound|workforce management wfm|crm integrations|collaboration tools|all in one\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/customer-stories\/groupe-lyreco\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Lyreco-2.png\"  height=\"240\" width=\"440\" alt=\"Groupe Lyreco\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Groupe Lyreco<\/h3><p class=\"cs-title\">Construire l'entreprise autour des clients<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"\" ><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/customer-stories\/emergency-service-provider-samu-44-improves-patient-care-with-genesys\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/SAMU44_ResourceThumbnail.jpg\"  height=\"240\" width=\"440\" alt=\"SAMU 44\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">SAMU 44<\/h3><p class=\"cs-title\">Un prestataire de services d\u2019urgence mise sur le routage intelligent des appels pour am\u00e9liorer la prise en charge de ses patients<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"na analytics &#038; reporting inbound crm integrations predictive routing\" data-tax_region=\"na\" data-tax_capability=\"analytics and reporting|inbound|crm integrations|predictive routing\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/customer-stories\/celadon\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Celadon.jpg\"  height=\"240\" width=\"440\" alt=\"Celadon\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Celadon<\/h3><p class=\"cs-title\">Le transporteur routier am\u00e9ricain consolide les op\u00e9rations de son centre de contacts<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea analytics &#038; reporting inbound outbound workforce management (wfm) crm integrations customer self-service\" data-tax_region=\"emea\" data-tax_capability=\"analytics and reporting|inbound|outbound|workforce management wfm|crm integrations|customer self-service\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/customer-stories\/bouygues-telecom\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Bouygues-Telecom-1.png\"  height=\"240\" width=\"440\" alt=\"Bouygues Telecom\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Bouygues Telecom<\/h3><p class=\"cs-title\">Leader du march\u00e9 t\u00e9l\u00e9com gr\u00e2ce \u00e0 une CX innovante<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea customer self-service\" data-tax_region=\"emea\" data-tax_capability=\"customer self-service\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/customer-stories\/achmea\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/achmea_RC_thumbnail.png\"  height=\"240\" width=\"440\" alt=\"Achmea\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Achmea<\/h3><p class=\"cs-title\">F\u00e9d\u00e9rer les \u00e9nergies pour homog\u00e9n\u00e9iser les exp\u00e9riences clients<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea customer self-service\" data-tax_region=\"emea\" data-tax_capability=\"customer self-service\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/customer-stories\/an-post\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/An-Post-RC-thumbnail.png\"  height=\"240\" width=\"440\" alt=\"An Post\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">An Post<\/h3><p class=\"cs-title\">D\u00e9sengorger le centre d\u2019appels pour am\u00e9liorer l\u2019efficacit\u00e9 et l\u2019homog\u00e9n\u00e9it\u00e9 des parcours clients<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea workforce management (wfm) crm integrations automated routing\" data-tax_region=\"emea\" data-tax_capability=\"workforce management wfm|crm integrations|automated routing\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/customer-stories\/bluelink\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/thumb_GenesysCS-BlueLink.jpg\"  height=\"240\" width=\"440\" alt=\"BlueLink\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">BlueLink<\/h3><p class=\"cs-title\">Boosts contact center performance and central oversight of global brands<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea customer self-service\" data-tax_region=\"emea\" data-tax_capability=\"customer self-service\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/customer-stories\/bpost\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/bpost_RC_thumbnail-1.png\"  height=\"240\" width=\"440\" alt=\"Bpost\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Bpost<\/h3><p class=\"cs-title\">Donner aux collaborateurs les moyens de s\u2019adapter rapidement \u00e0 l\u2019\u00e9volution des besoins des clients<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea analytics &#038; reporting workforce management (wfm)\" data-tax_region=\"emea\" data-tax_capability=\"analytics and reporting|workforce management wfm\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/customer-stories\/marks-spencer\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Marks_and_Spencer-ResourceThumbnail.jpg\"  height=\"120\" width=\"220\" alt=\"Marks &#038; Spencer\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Marks &#038; Spencer<\/h3><p class=\"cs-title\">Une exp\u00e9rience d\u2019achat homog\u00e8ne au service du client<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea analytics &#038; reporting inbound outbound customer self-service automated routing\" data-tax_region=\"emea\" data-tax_capability=\"analytics and reporting|inbound|outbound|customer self-service|automated routing\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/customer-stories\/teleperformance\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Teleperformance_logo.png\"  height=\"240\" width=\"440\" alt=\"Teleperformance\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Teleperformance<\/h3><p class=\"cs-title\">Une solution de centre d\u2019appels orient\u00e9e client sign\u00e9e Genesys<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"\" ><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/customer-stories\/mairie-de-vincennes\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Mairie_de_Vincennes_RC-2.png\"  height=\"240\" width=\"440\" alt=\"Mairie de Vincennes\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Mairie de Vincennes<\/h3><p class=\"cs-title\">\u00a0Un service public \u00e0 la hauteur des attentes des usagers<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea analytics &#038; reporting workforce management (wfm) customer self-service automated routing\" data-tax_region=\"emea\" data-tax_capability=\"analytics and reporting|workforce management wfm|customer self-service|automated routing\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/fr-fr\/customer-stories\/spb\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/SPB_ResourceThumbnail.jpg\"  height=\"240\" width=\"440\" alt=\"SPB\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">SPB<\/h3><p class=\"cs-title\">Genesys contribue au d\u00e9veloppement d\u2019un plan d\u2019\u00e9volution du centre de contacts de SPB<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-12 no-results-container not-active align-items-center justify-content-center flex-column text-center py-4\"><h3>Aucun r\u00e9sultat trouv\u00e9.<\/h3><p>Veuillez essayer un autre ensemble de filtres ou de mots-cl\u00e9s.<\/p><\/div><\/div><\/div><div class=\"load-more-container col-md-9 offset-md-3 text-center mt-2\"><a href=\"#\" class=\"btn btn-secondary small load-more-btn\">Lire plus<\/a><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=\u00a0\u00bbbgc-light-blue\u00a0\u00bb flair=\u00a0\u00bb%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb][vc_row content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/2&Prime;][vc_column_text]<\/p>\n<h3>Vous voulez partager votre histoire ?<\/h3>\n<p>Nous recherchons des clients qui ont du succ\u00e8s avec les solutions Genesys pour partager leur exp\u00e9rience. Si vous souhaitez figurer dans un t\u00e9moignage de r\u00e9ussite client Genesys, faites-le nous savoir ![\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"mailto:Angela.Santarossa@genesys.com\" target=\"\" rel=\"\">Contactez-nous<\/a><\/div>[\/vc_column][vc_column width=\u00a0\u00bb1\/2&Prime;]<style type='text\/css'>\r #gartner-pi-widget-NDRkNjcyMTQtYzFkMC00MDViLWE3NmUtZGQ5YWQ4YTU2YmFh { margin: 0 auto; border: none; border-radius: 20px; width: 100%; display: flex; justify-content: center; background: none; } [id^=gartner-pi-widget] * { color: #FFF !important; } [id^=gartner-pi-widget] .gartner-pi-link { background: #23395D; border-radius: 20px; padding: 50px; } [id^=gartner-pi-widget] .gartner-pi-stats .gartner-pi-alignLeft { width:auto !important; margin-right:30px; } [id^=gartner-pi-widget] .gartner-pi-stats .gartner-pi-as-of-date { transform: none !important; top: 100% !important; position: relative !important; text-align: left; padding: 10px 0; font-size: 9px !important; } [id^=gartner-pi-widget] .gartner-pi-reviews .gartner-pi-quote { font-size:18px !important; } [id^=gartner-pi-widget] .gartner-pi-reviews .gartner-pi-quote span{ font-size:12px; display:block; } [id^=\"gartner-pi-widget\"][data-size=\"large\"] .gartner-pi-gradient::after { background: none !important; }\r <\/style>[vc_raw_html]PGRpdiBpZD0iY3NzdG9yaWVzIj48L2Rpdj4=[\/vc_raw_html][vc_raw_js]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[\/vc_raw_js][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section background_color=\u00a0\u00bbbgc-lgray\u00a0\u00bb full_width=\u00a0\u00bbstretch_row\u00a0\u00bb flair=\u00a0\u00bb%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb el_class=\u00a0\u00bbcs-header\u00a0\u00bb][vc_row content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column][vc_column_text css=\u00a0\u00bb\u00a0\u00bb] T\u00e9moignages clients D\u00e9couvrez ce que vous pouvez accomplir avec Genesys [\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section g_section_text=\u00a0\u00bbwhite\u00a0\u00bb full_width=\u00a0\u00bbstretch_row\u00a0\u00bb disable_element=\u00a0\u00bbyes\u00a0\u00bb flair=\u00a0\u00bb%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section g_section_text=\u00a0\u00bbwhite\u00a0\u00bb full_width=\u00a0\u00bbstretch_row\u00a0\u00bb disable_element=\u00a0\u00bbyes\u00a0\u00bb flair=\u00a0\u00bb%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1721038670415{padding-top: 0px !important;padding-bottom: 0px !important;}\u00a0\u00bb][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section flair=\u00a0\u00bb%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=\u00a0\u00bbbgc-light-blue\u00a0\u00bb flair=\u00a0\u00bb%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb][vc_row content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/2&Prime;][vc_column_text] Vous voulez partager votre histoire ? Nous recherchons des clients qui ont du succ\u00e8s avec les solutions Genesys pour [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":8,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-78753","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/pages\/78753","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/comments?post=78753"}],"version-history":[{"count":12,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/pages\/78753\/revisions"}],"predecessor-version":[{"id":544282,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/pages\/78753\/revisions\/544282"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/media?parent=78753"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}