{"id":78751,"date":"2018-08-10T10:40:32","date_gmt":"2018-08-10T17:40:32","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=78751"},"modified":"2025-07-22T01:27:44","modified_gmt":"2025-07-22T08:27:44","slug":"events","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/fr-fr\/events","title":{"rendered":"\u00c9v\u00e9nements"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=\u00a0\u00bbbgc-lgray\u00a0\u00bb flair=\u00a0\u00bb%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb][vc_row content_placement=\u00a0\u00bbmiddle\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1708015430652{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}\u00a0\u00bb][vc_column el_class=\u00a0\u00bbxpr-2024-banner-lock\u00a0\u00bb][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h1 style=\"text-align: center;\">Nos prochains \u00e9v\u00e9nements virtuels et physiques<\/h1>\n<h2 class=\"h5\" style=\"text-align: center;\">Inscrivez-vous d\u00e8s aujourd&rsquo;hui !<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section disable_element=\u00a0\u00bbyes\u00a0\u00bb flair=\u00a0\u00bb%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb][vc_row][vc_column][vc_column_text css=\u00a0\u00bb.vc_custom_1737101111434{margin-bottom: 2rem !important;}\u00a0\u00bb]<\/p>\n<h2 class=\"h3\">\u00c0 l&rsquo;affiche<\/h2>\n<p>[\/vc_column_text]<div class=\"row grid-events grid-col-2 grid-events-local\" data-display-load=\"12\"><div class=\"col-12 grid-container\"><div class=\"row gutter-small\"><div class=\"py-4 col-12 no-results-container not-active\"><p class=\"h4 text-center font-weight-bold\">Aucun r\u00e9sultat trouv\u00e9.<\/p><p class=\"text-22 text-center\">Veuillez essayer un autre ensemble de filtres ou de mots-cl\u00e9s.<\/p><\/div><div class=\"no-grid-items\"><h2>We\u2019re always working on new local events, so check back often.<\/h2><p>In the meantime, see all our <a href=\"https:\/\/www.genesys.com\/events\" target=\"_blank\">global events<\/a>.<\/p><\/div><\/div><\/div><\/div><a class=\"component-cta-block card w-100 h-100  centered cta-text-start  vc_custom_1753172782002\"  href=\"\/fr-fr\/xperience-on-tour-emea\" target=\"\" rel=\"\"><div class=\"row align-items-center image-stack card-body\"><div class=\"col-content col-md-7\"><div class=\"content-container\"><h1>Bient\u00f4t dans votre r\u00e9gion : EMEA on Tour<\/h1>\n<p>Des keynotes inspirantes aux conf\u00e9rences d\u2019experts en passant par des \u00e9tudes de cas concrets, Xperience on Tour vous offre ce dont vous avez besoin pour naviguer dans l\u2019\u00e9conomie de l\u2019exp\u00e9rience.<\/p>\n<\/div><div class=\" btn-container mt-2\"><div class=\"btn btn-primary\">S'inscrire<\/div><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section g_section_text=\u00a0\u00bbwhite\u00a0\u00bb disable_element=\u00a0\u00bbyes\u00a0\u00bb flair=\u00a0\u00bb%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1753172859076{padding-top: 0px !important;padding-bottom: 0px !important;}\u00a0\u00bb][vc_row][vc_column]<span class=\"g_separator genesys-light-gray\" style=\"height:1px\"><\/span>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div class=\"row grid-events grid-col-3 grid-with-filter grid-events-local has-pinned\" data-display-load=\"12\"><div class=\"col-12 col-md-3 text-end grid-filter-sticky-start\"><button class=\"badge bgc-lgray border-0 collapsed d-md-none font-weight-regular mb-1 p-1 rounded-1 text-16\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#mobileFilter\" aria-expanded=\"false\" aria-controls=\"mobileFilter\"><i class=\"fa-kit fa-filter\"><\/i> Filter<\/button> <div id=\"mobileFilter\" class=\"grid-filter-container collapse d-md-block text-start\"><div class=\"grid-filter\"><div class=\"filter-container\"><div class=\"grid-custom-filters\">\n        <div class=\"form-floating mb-1\">\n            <input type=\"text\" class=\"text-16 form-control grid-filter-input grid-search\" id=\"filter_search\" data-label=\"Rechercher\" placeholder=\"Rechercher\"\/>\n            <label for=\"filter_search\">Rechercher<\/label>\n        <\/div><div class=\"accordion\" id=\"event-filter\"><div id=\"typeFilter\" class=\"accordion-item check-group\"><div class=\"accordion-header\" id=\"typeFilterHeading\"><button class=\"accordion-button rounded shadow-none\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#target-typeFilter\" aria-expanded=\"true\" aria-controls=\"target-typeFilter\">Type<\/button><\/div><div id=\"target-typeFilter\" class=\"accordion-collapse collapse show\"><div class=\"accordion-body\"><div class=\"checkbox-group\"><strong class=\"d-block\">Organis\u00e9s par Genesys<\/strong><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"physical\" id=\"filter_type_physical\"><label class=\"form-check-label\" for=\"filter_type_physical\">\u00c9v\u00e9nements physiques<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"podcast\" id=\"filter_type_podcast\"><label class=\"form-check-label\" for=\"filter_type_podcast\">Podcast<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"virtual\" id=\"filter_type_virtual\"><label class=\"form-check-label\" for=\"filter_type_virtual\">\u00c9v\u00e9nement virtuel<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"webinar\" id=\"filter_type_webinar\"><label class=\"form-check-label\" for=\"filter_type_webinar\">Webinaires<\/label><\/div><\/div><div class=\"checkbox-group\"><strong class=\"d-block\">Autres \u00e9v\u00e9nements<\/strong><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"industry\" id=\"filter_type_industry\"><label class=\"form-check-label\" for=\"filter_type_industry\">Salons<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"partner\" id=\"filter_type_partner\"><label class=\"form-check-label\" for=\"filter_type_partner\">Partenaires<\/label><\/div><\/div><\/div><\/div><\/div><div id=\"topicFilter\" class=\"accordion-item check-group\"><div class=\"accordion-header\" id=\"topicFilterHeading\"><button class=\"accordion-button rounded shadow-none collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#target-topicFilter\" aria-expanded=\"false\" aria-controls=\"target-topicFilter\">Th\u00e8me(s)<\/button><\/div><div id=\"target-topicFilter\" class=\"accordion-collapse collapse\"><div class=\"accordion-body\"><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"ai and automation\" id=\"filter_topic_AI_and_automation\"><label class=\"form-check-label\" for=\"filter_topic_AI_and_automation\">AI and automation<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"analytics and reporting\" id=\"filter_topic_Analytics_and_reporting\"><label class=\"form-check-label\" for=\"filter_topic_Analytics_and_reporting\">Analytics and reporting<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"cloud migration\" id=\"filter_topic_Cloud_Migration\"><label class=\"form-check-label\" for=\"filter_topic_Cloud_Migration\">Cloud Migration<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"communications sortantes\" id=\"filter_topic_Communications_sortantes\"><label class=\"form-check-label\" for=\"filter_topic_Communications_sortantes\">Communications sortantes<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"inbound\" id=\"filter_topic_Inbound\"><label class=\"form-check-label\" for=\"filter_topic_Inbound\">Inbound<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"int\u00e9grations\" id=\"filter_topic_Int\u00e9grations\"><label class=\"form-check-label\" for=\"filter_topic_Int\u00e9grations\">Int\u00e9grations<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"journey management\" id=\"filter_topic_Journey_Management\"><label class=\"form-check-label\" for=\"filter_topic_Journey_Management\">Journey Management<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"num\u00e9rique\" id=\"filter_topic_Num\u00e9rique\"><label class=\"form-check-label\" for=\"filter_topic_Num\u00e9rique\">Num\u00e9rique<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"security and availability\" id=\"filter_topic_Security_and_availability\"><label class=\"form-check-label\" for=\"filter_topic_Security_and_availability\">Security and availability<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"unified communications\" id=\"filter_topic_Unified_communications\"><label class=\"form-check-label\" for=\"filter_topic_Unified_communications\">Unified communications<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"voice\" id=\"filter_topic_Voice\"><label class=\"form-check-label\" for=\"filter_topic_Voice\">Voice<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"wem\" id=\"filter_topic_WEM\"><label class=\"form-check-label\" for=\"filter_topic_WEM\">WEM<\/label><\/div><\/div><\/div><\/div><\/div><div class=\"filter-item mt-1 px-1\"><div class=\"form-check form-switch\"><input class=\"form-check-input show-past-events\" id=\"filter_type_past_events\" data-label=\"\u00c9v\u00e9nements pass\u00e9s\" type=\"checkbox\"><label class=\"form-check-label\" for=\"filter_type_past_events\">\u00c9v\u00e9nements pass\u00e9s<\/label><\/div><div class=\"form-check form-switch\"><input class=\"form-check-input filter-ondemand-button\" id=\"filter_type_ondemand\" data-label=\"Vid\u00e9os \u00e0 la demande\" type=\"checkbox\"><label class=\"form-check-label\" for=\"filter_type_ondemand\">Vid\u00e9os \u00e0 la demande<\/label><\/div><\/div><\/div><\/div>\n        <div class=\"btn-container justify-content-center\">\n            <a href=\"#\" class=\"btn btn-secondary small w-100 justify-content-center\">Effacer<\/a>\n        <\/div><\/div><\/div><\/div><div class=\"col-12 col-md-9 grid-container\"><div class=\"row gutter-small\"><div class=\"grid-item card-col post-events featured-grid-item col-xs-6 col-12 col-md-4 has-coords event-ontime\" data-event-status=\"ontime\" data-title=\"Th\u00e9\u00e2tre IA\" data-attr-coords=\"48.8580975|2.3852806\" data-attr-type=\"Genesys Events|physical\" data-attr-topic=\"AI and automation\" id=\"grid-item-619558\" data-attr-country=\"France\" data-attr-state=\"\"><a class=\"card component wide vertical bgc-lgray h-100 w-100 text-left event-link\" href=\"https:\/\/www.genesys.com\/fr-fr\/events\/theatre-ia\" ><div class=\"bgc-white important thumbnail-col default-thumb\"><div id=\"map-619558\" class=\"hidden-grid-element map-element\"><\/div><div class=\"featured-item-label d-flex align-items-center\"><p>EN AVANT<\/p><\/div><img decoding=\"async\" class=\"grid-featured-img\" src=\"\/media\/default-resource-thumb-wave-1.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 1\"><\/div><div class=\"card-body\"><div class=\"date-label d-flex align-items-center mb-1\"><p class=\"date text-16 font-weight-regular mb-0\">juin 4, 2026<\/p><\/div><h3 class=\"h6 title\">Th\u00e9\u00e2tre IA<\/h3><\/div><div class=\"card-footer bgc-lgray\"><div class=\"misc-container\"><div class=\"d-flex misc-row justify-content-between\"><div class=\"location type-label font-weight-regular d-flex align-items-center mb-0\"><p class=\"assettag mb-0\">Paris<\/p><\/div><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col post-events col-xs-6 col-12 col-md-4 has-coords event-ontime\" data-event-status=\"ontime\" data-title=\"D\u00eener d'Echange - CX en Afrique : nouveaux horizons, nouvelles attentes\" data-attr-coords=\"31.6220107|-8.0027733\" data-attr-type=\"physical\" data-attr-topic=\"\" id=\"grid-item-620034\" data-attr-country=\"Morocco\" data-attr-state=\"\"><a class=\"card component wide vertical bgc-lgray h-100 w-100 text-left event-link\" href=\"https:\/\/www.genesys.com\/fr-fr\/events\/diner-state-of-the-cx-africa\" ><div class=\"bgc-white important thumbnail-col default-thumb\"><div id=\"map-620034\" class=\"hidden-grid-element map-element\"><\/div><img decoding=\"async\" class=\"grid-featured-img\" src=\"\/media\/default-resource-thumb-wave-1.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 1\"><\/div><div class=\"card-body\"><div class=\"date-label d-flex align-items-center mb-1\"><p class=\"date text-16 font-weight-regular mb-0\">avril 8, 2026<\/p><\/div><h3 class=\"h6 title\">D\u00eener d'Echange - CX en Afrique : nouveaux horizons, nouvelles attentes<\/h3><\/div><div class=\"card-footer bgc-lgray\"><div class=\"misc-container\"><div class=\"d-flex misc-row justify-content-between\"><div class=\"location type-label font-weight-regular d-flex align-items-center mb-0\"><p class=\"assettag mb-0\">Marrakech<\/p><\/div><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col post-webinars col-xs-6 col-12 col-md-4\" data-event-status=\"\" data-title=\"Open CTI Salesforce : fin annonc\u00e9e, quelles strat\u00e9gies apr\u00e8s 2028 ?\" data-attr-coords=\"\" data-attr-type=\"webinar\" data-attr-topic=\"\" id=\"grid-item-615519\"><a class=\"card component wide vertical bgc-lgray h-100 w-100 text-left event-link\" href=\"https:\/\/www.genesys.com\/fr-fr\/webinars\/open-cti-salesforce\" ><div class=\"bgc-white important thumbnail-col\"><img decoding=\"async\" class=\"grid-featured-img\" src=\"https:\/\/www.genesys.com\/media\/Demo_Thursday.png\" height=\"250\" width=\"600\" alt=\"Demo thursday\"><\/div><div class=\"card-body\"><div class=\"date-label d-flex align-items-center mb-1\"><p class=\"date text-16 font-weight-regular mb-0\">avril 29, 2026<\/p><\/div><h3 class=\"h6 title\">Open CTI Salesforce : fin annonc\u00e9e, quelles strat\u00e9gies apr\u00e8s 2028 ?<\/h3><\/div><div class=\"card-footer bgc-lgray\"><div class=\"misc-container\"><div class=\"d-flex misc-row justify-content-between\"><div class=\"type-label font-weight-regular d-flex align-items-center mb-0\"><p class=\"assettag mb-0\">Webinaire Genesys<\/p><\/div><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col post-webinars col-xs-6 col-12 col-md-4 event-ondemand\" data-event-status=\"\" data-title=\"IA et g\u00e9n\u00e9rations X, Y, Z dans l\u2019exp\u00e9rience client\" data-attr-coords=\"\" data-attr-type=\"webinar\" data-attr-topic=\"\" id=\"grid-item-620574\"><a class=\"card component wide vertical bgc-lgray h-100 w-100 text-left event-link\" href=\"https:\/\/www.genesys.com\/fr-fr\/webinars\/replay-masterclass-ia-et-generations-x-y-z-dans-lexperience-client\" ><div class=\"bgc-white important thumbnail-col\"><img decoding=\"async\" class=\"grid-featured-img\" src=\"https:\/\/www.genesys.com\/media\/Demo_Thursday.png\" height=\"250\" width=\"600\" alt=\"Demo thursday\"><\/div><div class=\"card-body\"><div class=\"date-label d-flex align-items-center mb-1\"><p class=\"date text-16 font-weight-regular mb-0\">\u00c0 la demande<\/p><\/div><h3 class=\"h6 title\">IA et g\u00e9n\u00e9rations X, Y, Z dans l\u2019exp\u00e9rience client<\/h3><\/div><div class=\"card-footer bgc-lgray\"><div class=\"misc-container\"><div class=\"d-flex misc-row justify-content-between\"><div class=\"type-label font-weight-regular d-flex align-items-center mb-0\"><p class=\"assettag mb-0\">Webinaire Genesys<\/p><\/div><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col post-webinars col-xs-6 col-12 col-md-4 event-ondemand\" data-event-status=\"\" data-title=\"Forum de r\u00e9f\u00e9rence client - Rabobank\" data-attr-coords=\"\" data-attr-type=\"webinar\" data-attr-topic=\"\" id=\"grid-item-612393\"><a class=\"card component wide vertical bgc-lgray h-100 w-100 text-left event-link\" href=\"https:\/\/www.genesys.com\/fr-fr\/webinars\/customer-reference-forum-rabobank\" ><div class=\"bgc-white important thumbnail-col\"><img decoding=\"async\" class=\"grid-featured-img\" src=\"https:\/\/www.genesys.com\/media\/Episode-2_no-text.png\" height=\"905\" width=\"1600\" alt=\"Episode 2 no text\"><\/div><div class=\"card-body\"><div class=\"date-label d-flex align-items-center mb-1\"><p class=\"date text-16 font-weight-regular mb-0\">\u00c0 la demande<\/p><\/div><h3 class=\"h6 title\">Forum de r\u00e9f\u00e9rence client - Rabobank<\/h3><\/div><div class=\"card-footer bgc-lgray\"><div class=\"misc-container\"><div class=\"d-flex misc-row justify-content-between\"><div class=\"type-label font-weight-regular d-flex align-items-center mb-0\"><p class=\"assettag mb-0\">Webinaire Genesys<\/p><\/div><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col post-webinars col-xs-6 col-12 col-md-4 event-ondemand\" data-event-status=\"\" data-title=\"Forum de r\u00e9f\u00e9rence client - BCD Travel\" data-attr-coords=\"\" data-attr-type=\"webinar\" data-attr-topic=\"\" id=\"grid-item-612388\"><a class=\"card component wide vertical bgc-lgray h-100 w-100 text-left event-link\" href=\"https:\/\/www.genesys.com\/fr-fr\/webinars\/customer-reference-forum-bcd-travel\" ><div class=\"bgc-white important thumbnail-col\"><img decoding=\"async\" class=\"grid-featured-img\" src=\"https:\/\/www.genesys.com\/media\/Episode-2_no-text.png\" height=\"905\" width=\"1600\" alt=\"Episode 2 no text\"><\/div><div class=\"card-body\"><div class=\"date-label d-flex align-items-center mb-1\"><p class=\"date text-16 font-weight-regular mb-0\">\u00c0 la demande<\/p><\/div><h3 class=\"h6 title\">Forum de r\u00e9f\u00e9rence client - BCD Travel<\/h3><\/div><div class=\"card-footer bgc-lgray\"><div class=\"misc-container\"><div class=\"d-flex misc-row justify-content-between\"><div class=\"type-label font-weight-regular d-flex align-items-center mb-0\"><p class=\"assettag mb-0\">Webinaire Genesys<\/p><\/div><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col post-webinars col-xs-6 col-12 col-md-4 event-ondemand\" data-event-status=\"\" data-title=\"Ce qui fa\u00e7onne l\u2019avenir des exp\u00e9riences client et collaborateur\" data-attr-coords=\"\" data-attr-type=\"Best Practice|webinar\" data-attr-topic=\"AI and automation|Int\u00e9grations\" id=\"grid-item-610994\"><a class=\"card component wide vertical bgc-lgray h-100 w-100 text-left event-link\" href=\"https:\/\/www.genesys.com\/fr-fr\/webinars\/shaping-the-future-of-customer-and-employee-experiences\" ><div class=\"bgc-white important thumbnail-col\"><img decoding=\"async\" class=\"grid-featured-img\" src=\"https:\/\/www.genesys.com\/media\/824x528-Webinar-Thumbnail-Image-Accenture-ServiceNow-Genesys.png\" height=\"528\" width=\"824\" alt=\"824&#215;528 webinar thumbnail image accenture servicenow genesys\"><\/div><div class=\"card-body\"><div class=\"date-label d-flex align-items-center mb-1\"><p class=\"date text-16 font-weight-regular mb-0\">\u00c0 la demande<\/p><\/div><h3 class=\"h6 title\">Ce qui fa\u00e7onne l\u2019avenir des exp\u00e9riences client et collaborateur<\/h3><\/div><div class=\"card-footer bgc-lgray\"><div class=\"misc-container\"><div class=\"d-flex misc-row justify-content-between\"><div class=\"type-label font-weight-regular d-flex align-items-center mb-0\"><p class=\"assettag mb-0\">Best Practice webinar<\/p><\/div><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col post-webinars col-xs-6 col-12 col-md-4 event-ondemand\" data-event-status=\"\" data-title=\"Cinq tendances qui red\u00e9finissent l\u2019exp\u00e9rience client en 2026\" data-attr-coords=\"\" data-attr-type=\"Best Practice|webinar\" data-attr-topic=\"\" id=\"grid-item-610991\"><a class=\"card component wide vertical bgc-lgray h-100 w-100 text-left event-link\" href=\"https:\/\/www.genesys.com\/fr-fr\/webinars\/five-trends-reshaping-customer-experience-in-2026\" ><div class=\"bgc-white important thumbnail-col\"><img decoding=\"async\" class=\"grid-featured-img\" src=\"https:\/\/www.genesys.com\/media\/Trends-824x528-1.png\" height=\"528\" width=\"824\" alt=\"Trends 824&#215;528\"><\/div><div class=\"card-body\"><div class=\"date-label d-flex align-items-center mb-1\"><p class=\"date text-16 font-weight-regular mb-0\">\u00c0 la demande<\/p><\/div><h3 class=\"h6 title\">Cinq tendances qui red\u00e9finissent l\u2019exp\u00e9rience client en 2026<\/h3><\/div><div class=\"card-footer bgc-lgray\"><div class=\"misc-container\"><div class=\"d-flex misc-row justify-content-between\"><div class=\"type-label font-weight-regular d-flex align-items-center mb-0\"><p class=\"assettag mb-0\">Best Practice webinar<\/p><\/div><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col post-webinars col-xs-6 col-12 col-md-4 event-ondemand\" data-event-status=\"\" data-title=\"Transformer chaque exp\u00e9rience gr\u00e2ce \u00e0 l\u2019IA\" data-attr-coords=\"\" data-attr-type=\"Analyst|Best Practice|webinar\" data-attr-topic=\"AI and automation\" id=\"grid-item-609091\"><a class=\"card component wide vertical bgc-lgray h-100 w-100 text-left event-link\" href=\"https:\/\/www.genesys.com\/fr-fr\/webinars\/transforming-every-experience-with-ai\" ><div class=\"bgc-white important thumbnail-col\"><img decoding=\"async\" class=\"grid-featured-img\" src=\"https:\/\/www.genesys.com\/media\/WordPress-Featured-Image-880x480-1.png\" height=\"480\" width=\"880\" alt=\"Wordpress   featured image 880&#215;480\"><\/div><div class=\"card-body\"><div class=\"date-label d-flex align-items-center mb-1\"><p class=\"date text-16 font-weight-regular mb-0\">\u00c0 la demande<\/p><\/div><h3 class=\"h6 title\">Transformer chaque exp\u00e9rience gr\u00e2ce \u00e0 l\u2019IA<\/h3><\/div><div class=\"card-footer bgc-lgray\"><div class=\"misc-container\"><div class=\"d-flex misc-row justify-content-between\"><div class=\"type-label font-weight-regular d-flex align-items-center mb-0\"><p class=\"assettag mb-0\">Analyst webinar<\/p><\/div><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col post-webinars col-xs-6 col-12 col-md-4 event-ondemand\" data-event-status=\"\" data-title=\"Webinaires Xperience on Tour Paris\" data-attr-coords=\"\" data-attr-type=\"webinar\" data-attr-topic=\"\" id=\"grid-item-607966\"><a class=\"card component wide vertical bgc-lgray h-100 w-100 text-left event-link\" href=\"https:\/\/www.genesys.com\/fr-fr\/webinars\/xperience-on-tour-paris-2025\" ><div class=\"bgc-white important thumbnail-col\"><img decoding=\"async\" class=\"grid-featured-img\" src=\"https:\/\/www.genesys.com\/media\/Demo_Thursday.png\" height=\"250\" width=\"600\" alt=\"Demo thursday\"><\/div><div class=\"card-body\"><div class=\"date-label d-flex align-items-center mb-1\"><p class=\"date text-16 font-weight-regular mb-0\">\u00c0 la demande<\/p><\/div><h3 class=\"h6 title\">Webinaires Xperience on Tour Paris<\/h3><\/div><div class=\"card-footer bgc-lgray\"><div class=\"misc-container\"><div class=\"d-flex misc-row justify-content-between\"><div class=\"type-label font-weight-regular d-flex align-items-center mb-0\"><p class=\"assettag mb-0\">Webinaire Genesys<\/p><\/div><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col post-webinars col-xs-6 col-12 col-md-4 event-ondemand\" data-event-status=\"\" data-title=\"France vs. the World: jusqu'o\u00f9 va votre CX avec l'IA ?\" data-attr-coords=\"\" data-attr-type=\"webinar\" data-attr-topic=\"\" id=\"grid-item-602261\"><a class=\"card component wide vertical bgc-lgray h-100 w-100 text-left event-link\" href=\"https:\/\/www.genesys.com\/fr-fr\/webinars\/levels-of-experience-orchestration\" ><div class=\"bgc-white important thumbnail-col\"><img decoding=\"async\" class=\"grid-featured-img\" src=\"https:\/\/www.genesys.com\/media\/Demo_Thursday.png\" height=\"250\" width=\"600\" alt=\"Demo thursday\"><\/div><div class=\"card-body\"><div class=\"date-label d-flex align-items-center mb-1\"><p class=\"date text-16 font-weight-regular mb-0\">\u00c0 la demande<\/p><\/div><h3 class=\"h6 title\">France vs. the World: jusqu'o\u00f9 va votre CX avec l'IA ?<\/h3><\/div><div class=\"card-footer bgc-lgray\"><div class=\"misc-container\"><div class=\"d-flex misc-row justify-content-between\"><div class=\"type-label font-weight-regular d-flex align-items-center mb-0\"><p class=\"assettag mb-0\">Webinaire Genesys<\/p><\/div><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col post-webinars col-xs-6 col-12 col-md-4 event-ondemand\" data-event-status=\"\" data-title=\"Une CX empathique \u00e0 l\u2019\u00e8re de l\u2019IA : Conformit\u00e9 europ\u00e9enne, souverainet\u00e9 et innovation en IA agentique\" data-attr-coords=\"\" data-attr-type=\"Best Practice|Customer|webinar\" data-attr-topic=\"AI and automation|Analytics and reporting|Cloud Migration|Int\u00e9grations|Num\u00e9rique\" id=\"grid-item-600693\"><a class=\"card component wide vertical bgc-lgray h-100 w-100 text-left event-link\" href=\"https:\/\/www.genesys.com\/fr-fr\/webinars\/empathic-cx-in-the-age-of-ai-eu-compliance-sovereignty-and-agentic-ai-innovation\" ><div class=\"bgc-white important thumbnail-col default-thumb\"><img decoding=\"async\" class=\"grid-featured-img\" src=\"\/media\/default-resource-thumb-wave-1.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 1\"><\/div><div class=\"card-body\"><div class=\"date-label d-flex align-items-center mb-1\"><p class=\"date text-16 font-weight-regular mb-0\">\u00c0 la demande<\/p><\/div><h3 class=\"h6 title\">Une CX empathique \u00e0 l\u2019\u00e8re de l\u2019IA : Conformit\u00e9 europ\u00e9enne, souverainet\u00e9 et innovation en IA agentique<\/h3><\/div><div class=\"card-footer bgc-lgray\"><div class=\"misc-container\"><div class=\"d-flex misc-row justify-content-between\"><div class=\"type-label font-weight-regular d-flex align-items-center mb-0\"><p class=\"assettag mb-0\">Best Practice webinar<\/p><\/div><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col post-webinars col-xs-6 col-12 col-md-4 event-ondemand\" data-event-status=\"\" data-title=\"Replay | Regards crois\u00e9s sur la CX, sp\u00e9cial assurance\" data-attr-coords=\"\" data-attr-type=\"webinar\" data-attr-topic=\"\" id=\"grid-item-596330\"><a class=\"card component wide vertical bgc-lgray h-100 w-100 text-left event-link\" href=\"https:\/\/www.genesys.com\/fr-fr\/webinars\/replay-regards-croises-sur-la-cx-special-assurance\" ><div class=\"bgc-white important thumbnail-col\"><img decoding=\"async\" class=\"grid-featured-img\" src=\"https:\/\/www.genesys.com\/media\/Social_1200x628-40.png\" height=\"628\" width=\"1200\" alt=\"Social 1200x628 (40)\"><\/div><div class=\"card-body\"><div class=\"date-label d-flex align-items-center mb-1\"><p class=\"date text-16 font-weight-regular mb-0\">\u00c0 la demande<\/p><\/div><h3 class=\"h6 title\">Replay | Regards crois\u00e9s sur la CX, sp\u00e9cial assurance<\/h3><\/div><div class=\"card-footer bgc-lgray\"><div class=\"misc-container\"><div class=\"d-flex misc-row justify-content-between\"><div class=\"type-label font-weight-regular d-flex align-items-center mb-0\"><p class=\"assettag mb-0\">Webinaire Genesys<\/p><\/div><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col post-webinars col-xs-6 col-12 col-md-4 not-loaded-item event-ondemand\" data-event-status=\"\" data-title=\"R\u00e9imaginez l'exp\u00e9rience client avec Agentic AI + Genesys Cloud AI\" data-attr-coords=\"\" data-attr-type=\"Best Practice|webinar\" data-attr-topic=\"AI and automation|Num\u00e9rique|Unified communications\" id=\"grid-item-600252\"><a class=\"card component wide vertical bgc-lgray h-100 w-100 text-left event-link\" href=\"https:\/\/www.genesys.com\/fr-fr\/webinars\/reimagine-cx-agenticai\" ><div class=\"bgc-white important thumbnail-col default-thumb\"><img decoding=\"async\" class=\"grid-featured-img\" src=\"\/media\/default-resource-thumb-wave-2.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 2\"><\/div><div class=\"card-body\"><div class=\"date-label d-flex align-items-center mb-1\"><p class=\"date text-16 font-weight-regular mb-0\">\u00c0 la demande<\/p><\/div><h3 class=\"h6 title\">R\u00e9imaginez l'exp\u00e9rience client avec Agentic AI + Genesys Cloud AI<\/h3><\/div><div class=\"card-footer bgc-lgray\"><div class=\"misc-container\"><div class=\"d-flex misc-row justify-content-between\"><div class=\"type-label font-weight-regular d-flex align-items-center mb-0\"><p class=\"assettag mb-0\">Best Practice webinar<\/p><\/div><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col post-webinars col-xs-6 col-12 col-md-4 not-loaded-item event-ondemand\" data-event-status=\"\" data-title=\"How a unified customer view helped AIA New Zealand level up service\" data-attr-coords=\"\" data-attr-type=\"Best Practice|Customer|webinar\" data-attr-topic=\"AI and automation\" id=\"grid-item-600020\"><a class=\"card component wide vertical bgc-lgray h-100 w-100 text-left event-link\" href=\"https:\/\/www.genesys.com\/fr-fr\/webinars\/how-a-unified-customer-view-helped-aia-new-zealand-level-up-service\" ><div class=\"bgc-white important thumbnail-col default-thumb\"><img decoding=\"async\" class=\"grid-featured-img\" src=\"\/media\/default-resource-thumb-wave-3.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 3\"><\/div><div class=\"card-body\"><div class=\"date-label d-flex align-items-center mb-1\"><p class=\"date text-16 font-weight-regular mb-0\">\u00c0 la demande<\/p><\/div><h3 class=\"h6 title\">How a unified customer view helped AIA New Zealand level up service<\/h3><\/div><div class=\"card-footer bgc-lgray\"><div class=\"misc-container\"><div class=\"d-flex misc-row justify-content-between\"><div class=\"type-label font-weight-regular d-flex align-items-center mb-0\"><p class=\"assettag mb-0\">Best Practice webinar<\/p><\/div><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col post-webinars col-xs-6 col-12 col-md-4 not-loaded-item event-ondemand\" data-event-status=\"\" data-title=\"CX Express : 20 minutes, 100 % d'impact\" data-attr-coords=\"\" data-attr-type=\"webinar\" data-attr-topic=\"\" id=\"grid-item-594221\"><a class=\"card component wide vertical bgc-lgray h-100 w-100 text-left event-link\" href=\"https:\/\/www.genesys.com\/fr-fr\/webinars\/cx-express-replay\" ><div class=\"bgc-white important thumbnail-col\"><img decoding=\"async\" class=\"grid-featured-img\" src=\"https:\/\/www.genesys.com\/media\/Group-1-1.png\" height=\"640\" width=\"1600\" alt=\"Group 1 (1)\"><\/div><div class=\"card-body\"><div class=\"date-label d-flex align-items-center mb-1\"><p class=\"date text-16 font-weight-regular mb-0\">\u00c0 la demande<\/p><\/div><h3 class=\"h6 title\">CX Express : 20 minutes, 100 % d'impact<\/h3><\/div><div class=\"card-footer bgc-lgray\"><div class=\"misc-container\"><div class=\"d-flex misc-row justify-content-between\"><div class=\"type-label font-weight-regular d-flex align-items-center mb-0\"><p class=\"assettag mb-0\">Webinaire Genesys<\/p><\/div><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col post-webinars col-xs-6 col-12 col-md-4 not-loaded-item event-ondemand\" data-event-status=\"\" data-title=\"IA et \u00e9conomie de l\u2019exp\u00e9rience : innover avec Lloyds Banking Group\" data-attr-coords=\"\" data-attr-type=\"Best Practice|Customer|webinar\" data-attr-topic=\"AI and automation|Analytics and reporting|Cloud Migration|Int\u00e9grations|Num\u00e9rique\" id=\"grid-item-590467\"><a class=\"card component wide vertical bgc-lgray h-100 w-100 text-left event-link\" href=\"https:\/\/www.genesys.com\/fr-fr\/webinars\/emea_ai_experienceecomony_lloydsbankinggroup\" ><div class=\"bgc-white important thumbnail-col\"><img decoding=\"async\" class=\"grid-featured-img\" src=\"https:\/\/www.genesys.com\/media\/Webinar_YouTube-Thumbnail-Presenters.jpg\" height=\"720\" width=\"1280\" alt=\"Webinar youtube thumbnail presenters\"><\/div><div class=\"card-body\"><div class=\"date-label d-flex align-items-center mb-1\"><p class=\"date text-16 font-weight-regular mb-0\">\u00c0 la demande<\/p><\/div><h3 class=\"h6 title\">IA et \u00e9conomie de l\u2019exp\u00e9rience : innover avec Lloyds Banking Group<\/h3><\/div><div class=\"card-footer bgc-lgray\"><div class=\"misc-container\"><div class=\"d-flex misc-row justify-content-between\"><div class=\"type-label font-weight-regular d-flex align-items-center mb-0\"><p class=\"assettag mb-0\">Best Practice webinar<\/p><\/div><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col post-webinars col-xs-6 col-12 col-md-4 not-loaded-item event-ondemand\" data-event-status=\"\" data-title=\"Agentic AI\u00a0: perspectives r\u00e9elles des consommateurs, des responsables CX et des DSI\" data-attr-coords=\"\" data-attr-type=\"Best Practice|webinar\" data-attr-topic=\"\" id=\"grid-item-588373\"><a class=\"card component wide vertical bgc-lgray h-100 w-100 text-left event-link\" href=\"https:\/\/www.genesys.com\/fr-fr\/webinars\/agentic-ai-real-perspectives-from-consumers-cx-and-it-leaders\" ><div class=\"bgc-white important thumbnail-col\"><img decoding=\"async\" class=\"grid-featured-img\" src=\"https:\/\/www.genesys.com\/media\/Agentic-AI-Webinar-Thumbnail-image-High-Quality.jpg\" height=\"528\" width=\"824\" alt=\"Agentic ai webinar thumbnail image high quality\"><\/div><div class=\"card-body\"><div class=\"date-label d-flex align-items-center mb-1\"><p class=\"date text-16 font-weight-regular mb-0\">\u00c0 la demande<\/p><\/div><h3 class=\"h6 title\">Agentic AI\u00a0: perspectives r\u00e9elles des consommateurs, des responsables CX et des DSI<\/h3><\/div><div class=\"card-footer bgc-lgray\"><div class=\"misc-container\"><div class=\"d-flex misc-row justify-content-between\"><div class=\"type-label font-weight-regular d-flex align-items-center mb-0\"><p class=\"assettag mb-0\">Best Practice webinar<\/p><\/div><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col post-webinars col-xs-6 col-12 col-md-4 not-loaded-item event-ondemand\" data-event-status=\"\" data-title=\"Unifier le front et le back office pour transformer la prestation de services\" data-attr-coords=\"\" data-attr-type=\"Best Practice|Customer|webinar\" data-attr-topic=\"AI and automation|Int\u00e9grations|Unified communications\" id=\"grid-item-587899\"><a class=\"card component wide vertical bgc-lgray h-100 w-100 text-left event-link\" href=\"https:\/\/www.genesys.com\/fr-fr\/webinars\/unifying-the-front-and-back-office-to-transform-service-delivery\" ><div class=\"bgc-white important thumbnail-col\"><img decoding=\"async\" class=\"grid-featured-img\" src=\"https:\/\/www.genesys.com\/media\/824x528-Webinar-Thumbnail-Image-ServiceNow-Analyst-Webinar-1.png\" height=\"528\" width=\"824\" alt=\"824&#215;528 webinar thumbnail image servicenow analyst webinar (1)\"><\/div><div class=\"card-body\"><div class=\"date-label d-flex align-items-center mb-1\"><p class=\"date text-16 font-weight-regular mb-0\">\u00c0 la demande<\/p><\/div><h3 class=\"h6 title\">Unifier le front et le back office pour transformer la prestation de services<\/h3><\/div><div class=\"card-footer bgc-lgray\"><div class=\"misc-container\"><div class=\"d-flex misc-row justify-content-between\"><div class=\"type-label font-weight-regular d-flex align-items-center mb-0\"><p class=\"assettag mb-0\">Best Practice webinar<\/p><\/div><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col post-webinars col-xs-6 col-12 col-md-4 not-loaded-item event-ondemand\" data-event-status=\"\" data-title=\"Conf\u00e9rence Replay : Assurance et innovation technologique\" data-attr-coords=\"\" data-attr-type=\"webinar\" data-attr-topic=\"AI and automation|Int\u00e9grations|WEM\" id=\"grid-item-583745\"><a class=\"card component wide vertical bgc-lgray h-100 w-100 text-left event-link\" href=\"https:\/\/www.genesys.com\/fr-fr\/webinars\/conference-replay-assurance-et-innovation-technologique\" ><div class=\"bgc-white important thumbnail-col\"><img decoding=\"async\" class=\"grid-featured-img\" src=\"https:\/\/www.genesys.com\/media\/Featured-Image_WBR-Insurance_Apr2025.png\" height=\"600\" width=\"1300\" alt=\"Featured image wbr insurance apr2025\"><\/div><div class=\"card-body\"><div class=\"date-label d-flex align-items-center mb-1\"><p class=\"date text-16 font-weight-regular mb-0\">\u00c0 la demande<\/p><\/div><h3 class=\"h6 title\">Conf\u00e9rence Replay : Assurance et innovation technologique<\/h3><\/div><div class=\"card-footer bgc-lgray\"><div class=\"misc-container\"><div class=\"d-flex misc-row justify-content-between\"><div class=\"type-label font-weight-regular d-flex align-items-center mb-0\"><p class=\"assettag mb-0\">Webinaire Genesys<\/p><\/div><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col post-webinars col-xs-6 col-12 col-md-4 not-loaded-item event-ondemand\" data-event-status=\"\" data-title=\"Jeudi du Cloud\" data-attr-coords=\"\" data-attr-type=\"webinar\" data-attr-topic=\"\" id=\"grid-item-577108\"><a class=\"card component wide vertical bgc-lgray h-100 w-100 text-left event-link\" href=\"https:\/\/www.genesys.com\/fr-fr\/webinars\/jeudi-du-cloud-juin-voix-digital\" ><div class=\"bgc-white important thumbnail-col\"><img decoding=\"async\" class=\"grid-featured-img\" src=\"https:\/\/www.genesys.com\/media\/Design-sans-titre-19-1.png\" height=\"768\" width=\"1366\" alt=\"Design sans titre (19)\"><\/div><div class=\"card-body\"><div class=\"date-label d-flex align-items-center mb-1\"><p class=\"date text-16 font-weight-regular mb-0\">\u00c0 la demande<\/p><\/div><h3 class=\"h6 title\">Jeudi du Cloud<\/h3><\/div><div class=\"card-footer bgc-lgray\"><div class=\"misc-container\"><div class=\"d-flex misc-row justify-content-between\"><div class=\"type-label font-weight-regular d-flex align-items-center mb-0\"><p class=\"assettag mb-0\">Webinaire Genesys<\/p><\/div><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col post-webinars col-xs-6 col-12 col-md-4 not-loaded-item event-ondemand\" data-event-status=\"\" data-title=\"Orchestrer l'exp\u00e9rience client avec une technologie pilot\u00e9e par l'IA\" data-attr-coords=\"\" data-attr-type=\"Best Practice|Customer|webinar\" data-attr-topic=\"AI and automation\" id=\"grid-item-576808\"><a class=\"card component wide vertical bgc-lgray h-100 w-100 text-left event-link\" href=\"https:\/\/www.genesys.com\/fr-fr\/webinars\/orchestrating-customer-experiences-with-ai-powered-technology\" ><div class=\"bgc-white important thumbnail-col\"><img decoding=\"async\" class=\"grid-featured-img\" src=\"https:\/\/www.genesys.com\/media\/Landing-Page-Thumbnail-1080x612-1.png\" height=\"612\" width=\"1080\" alt=\"Landing page thumbnail 1080&#215;612 (1)\"><\/div><div class=\"card-body\"><div class=\"date-label d-flex align-items-center mb-1\"><p class=\"date text-16 font-weight-regular mb-0\">\u00c0 la demande<\/p><\/div><h3 class=\"h6 title\">Orchestrer l'exp\u00e9rience client avec une technologie pilot\u00e9e par l'IA<\/h3><\/div><div class=\"card-footer bgc-lgray\"><div class=\"misc-container\"><div class=\"d-flex misc-row justify-content-between\"><div class=\"type-label font-weight-regular d-flex align-items-center mb-0\"><p class=\"assettag mb-0\">Best Practice webinar<\/p><\/div><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col post-webinars col-xs-6 col-12 col-md-4 not-loaded-item event-ondemand\" data-event-status=\"\" data-title=\"\u00c9tapes pour unifier votre stack technologique et \u00e9laborer une strat\u00e9gie d'IA pour des exp\u00e9riences am\u00e9lior\u00e9es\" data-attr-coords=\"\" data-attr-type=\"Analyst|Best Practice|Partner|webinar\" data-attr-topic=\"AI and automation|WEM\" id=\"grid-item-574900\"><a class=\"card component wide vertical bgc-lgray h-100 w-100 text-left event-link\" href=\"https:\/\/www.genesys.com\/fr-fr\/webinars\/steps-to-unify-your-tech-stack-and-build-an-ai-strategy-for-enhanced-experiences\" ><div class=\"bgc-white important thumbnail-col\"><img decoding=\"async\" class=\"grid-featured-img\" src=\"https:\/\/www.genesys.com\/media\/V01_Thumbnail_880x480-1.png\" height=\"480\" width=\"880\" alt=\"V01 thumbnail 880x480 (1)\"><\/div><div class=\"card-body\"><div class=\"date-label d-flex align-items-center mb-1\"><p class=\"date text-16 font-weight-regular mb-0\">\u00c0 la demande<\/p><\/div><h3 class=\"h6 title\">\u00c9tapes pour unifier votre stack technologique et \u00e9laborer une strat\u00e9gie d'IA pour des exp\u00e9riences am\u00e9lior\u00e9es<\/h3><\/div><div class=\"card-footer bgc-lgray\"><div class=\"misc-container\"><div class=\"d-flex misc-row justify-content-between\"><div class=\"type-label font-weight-regular d-flex align-items-center mb-0\"><p class=\"assettag mb-0\">Analyst webinar<\/p><\/div><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col post-webinars col-xs-6 col-12 col-md-4 not-loaded-item event-ondemand\" data-event-status=\"\" data-title=\"Quand les humains et l'IA s'associent : des agents et des superviseurs autonomes pour de meilleurs r\u00e9sultats en mati\u00e8re d'exp\u00e9rience client\" data-attr-coords=\"\" data-attr-type=\"webinar\" data-attr-topic=\"AI and automation|Num\u00e9rique\" id=\"grid-item-570800\"><a class=\"card component wide vertical bgc-lgray h-100 w-100 text-left event-link\" href=\"https:\/\/www.genesys.com\/fr-fr\/webinars\/when-people-and-ai-team-up-empowered-agents-and-supervisors-for-better-cx-outcomes\" ><div class=\"bgc-white important thumbnail-col\"><img decoding=\"async\" class=\"grid-featured-img\" src=\"https:\/\/www.genesys.com\/media\/Genesys-Copilots-resource-thumbnail-1200x628-px.png\" height=\"628\" width=\"1200\" alt=\"Genesys copilots   resource thumbnail 1200&#215;628 px\"><\/div><div class=\"card-body\"><div class=\"date-label d-flex align-items-center mb-1\"><p class=\"date text-16 font-weight-regular mb-0\">\u00c0 la demande<\/p><\/div><h3 class=\"h6 title\">Quand les humains et l'IA s'associent : des agents et des superviseurs autonomes pour de meilleurs r\u00e9sultats en mati\u00e8re d'exp\u00e9rience client<\/h3><\/div><div class=\"card-footer bgc-lgray\"><div class=\"misc-container\"><div class=\"d-flex misc-row justify-content-between\"><div class=\"type-label font-weight-regular d-flex align-items-center mb-0\"><p class=\"assettag mb-0\">Webinaire Genesys<\/p><\/div><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col post-events col-xs-6 col-12 col-md-4 not-loaded-item has-coords event-ontime expired event-ondemand\" data-event-status=\"ontime\" data-title=\"All4Customer Paris 2026\" data-attr-coords=\"48.8300389|2.2904507\" data-attr-type=\"Industry Events|physical\" data-attr-topic=\"\" id=\"grid-item-609307\" data-attr-country=\"France\" data-attr-state=\"\"><a class=\"card component wide vertical bgc-lgray h-100 w-100 text-left event-link\" href=\"https:\/\/www.genesys.com\/fr-fr\/events\/all4customer\" ><div class=\"card-body\"><p class=\"assettag\">\u00c9V\u00c9NEMENT PASS\u00c9<\/p><div class=\"date-label d-flex align-items-center mb-1\"><p class=\"date text-16 font-weight-regular mb-0\">mars    24-26, 2026<\/p><\/div><h3 class=\"h6 title\">All4Customer Paris 2026<\/h3><\/div><div class=\"card-footer bgc-lgray\"><div class=\"misc-container\"><div class=\"d-flex misc-row justify-content-between\"><div class=\"location type-label font-weight-regular d-flex align-items-center mb-0\"><p class=\"assettag mb-0\">Paris Expo Porte de Versailles<\/p><\/div><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col post-events col-xs-6 col-12 col-md-4 not-loaded-item has-coords event-ontime expired event-ondemand\" data-event-status=\"ontime\" data-title=\"Diner VIP ALL4CUSTOMER\" data-attr-coords=\"48.8662387|2.3164818\" data-attr-type=\"physical\" data-attr-topic=\"\" id=\"grid-item-611697\" data-attr-country=\"France\" data-attr-state=\"\"><a class=\"card component wide vertical bgc-lgray h-100 w-100 text-left event-link\" href=\"https:\/\/www.genesys.com\/fr-fr\/events\/all4customer\/diner_vip_all4customer\" ><div class=\"card-body\"><p class=\"assettag\">\u00c9V\u00c9NEMENT PASS\u00c9<\/p><div class=\"date-label d-flex align-items-center mb-1\"><p class=\"date text-16 font-weight-regular mb-0\">mars 24, 2026<\/p><\/div><h3 class=\"h6 title\">Diner VIP ALL4CUSTOMER<\/h3><\/div><div class=\"card-footer bgc-lgray\"><div class=\"misc-container\"><div class=\"d-flex misc-row justify-content-between\"><div class=\"location type-label font-weight-regular d-flex align-items-center mb-0\"><p class=\"assettag mb-0\">Paris<\/p><\/div><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col post-events col-xs-6 col-12 col-md-4 not-loaded-item has-coords event-ontime expired event-ondemand\" data-event-status=\"ontime\" data-title=\"Communaut\u00e9 clients Genesys\" data-attr-coords=\"48.826397|2.2603547\" data-attr-type=\"physical\" data-attr-topic=\"\" id=\"grid-item-587887\" data-attr-country=\"France\" data-attr-state=\"\"><a class=\"card component wide vertical bgc-lgray h-100 w-100 text-left event-link\" href=\"https:\/\/www.genesys.com\/fr-fr\/events\/communaute-client-genesys-cloud\" ><div class=\"card-body\"><p class=\"assettag\">\u00c9V\u00c9NEMENT PASS\u00c9<\/p><div class=\"date-label d-flex align-items-center mb-1\"><p class=\"date text-16 font-weight-regular mb-0\">f\u00e9vrier 5, 2026<\/p><\/div><h3 class=\"h6 title\">Communaut\u00e9 clients Genesys<\/h3><\/div><div class=\"card-footer bgc-lgray\"><div class=\"misc-container\"><div class=\"d-flex misc-row justify-content-between\"><div class=\"location type-label font-weight-regular d-flex align-items-center mb-0\"><p class=\"assettag mb-0\">Issy-les-Moulineaux<\/p><\/div><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col post-events col-xs-6 col-12 col-md-4 not-loaded-item has-coords event-ontime expired event-ondemand\" data-event-status=\"ontime\" data-title=\"\u00c9v\u00e9nement : Assurance et innovation technologique\" data-attr-coords=\"48.8763|2.2882893\" data-attr-type=\"physical\" data-attr-topic=\"\" id=\"grid-item-573236\" data-attr-country=\"France\" data-attr-state=\"\"><a class=\"card component wide vertical bgc-lgray h-100 w-100 text-left event-link\" href=\"https:\/\/www.genesys.com\/fr-fr\/events\/evenement-assurance-et-innovation-technologique\" ><div class=\"card-body\"><p class=\"assettag\">\u00c9V\u00c9NEMENT PASS\u00c9<\/p><div class=\"date-label d-flex align-items-center mb-1\"><p class=\"date text-16 font-weight-regular mb-0\">juillet 1, 2025<\/p><\/div><h3 class=\"h6 title\">\u00c9v\u00e9nement : Assurance et innovation technologique<\/h3><\/div><div class=\"card-footer bgc-lgray\"><div class=\"misc-container\"><div class=\"d-flex misc-row justify-content-between\"><div class=\"location type-label font-weight-regular d-flex align-items-center mb-0\"><p class=\"assettag mb-0\">Paris<\/p><\/div><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col post-events col-xs-6 col-12 col-md-4 not-loaded-item event-ontime expired event-ondemand\" data-event-status=\"ontime\" data-title=\"Tour des R\u00e9gions de l'IA\" data-attr-coords=\"\" data-attr-type=\"physical\" data-attr-topic=\"\" id=\"grid-item-563424\" data-attr-country=\"France\" data-attr-state=\"\"><a class=\"card component wide vertical bgc-lgray h-100 w-100 text-left event-link\" href=\"https:\/\/www.genesys.com\/fr-fr\/events\/tour-des-regions\" ><div class=\"card-body\"><p class=\"assettag\">\u00c9V\u00c9NEMENT PASS\u00c9<\/p><div class=\"date-label d-flex align-items-center mb-1\"><p class=\"date text-16 font-weight-regular mb-0\">juin    5-26, 2025<\/p><\/div><h3 class=\"h6 title\">Tour des R\u00e9gions de l'IA<\/h3><\/div><div class=\"card-footer bgc-lgray\"><div class=\"misc-container\"><div class=\"d-flex misc-row justify-content-between\"><div class=\"location type-label font-weight-regular d-flex align-items-center mb-0\"><p class=\"assettag mb-0\">Toulouse, Lyon, Niort, Nantes, Lilles, Paris<\/p><\/div><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col post-events col-xs-6 col-12 col-md-4 not-loaded-item has-coords event-ontime expired event-ondemand\" data-event-status=\"ontime\" data-title=\"Matin\u00e9e avec HELPLINE, ARTEFACT, ITforBUSINESS\" data-attr-coords=\"48.8722029|2.296059\" data-attr-type=\"Event|physical\" data-attr-topic=\"\" id=\"grid-item-558680\" data-attr-country=\"France\" data-attr-state=\"\"><a class=\"card component wide vertical bgc-lgray h-100 w-100 text-left event-link\" href=\"https:\/\/www.genesys.com\/fr-fr\/events\/matinee-ia-generative-29-04-2025\" ><div class=\"card-body\"><p class=\"assettag\">\u00c9V\u00c9NEMENT PASS\u00c9<\/p><div class=\"date-label d-flex align-items-center mb-1\"><p class=\"date text-16 font-weight-regular mb-0\">avril 29, 2025<\/p><\/div><h3 class=\"h6 title\">Matin\u00e9e avec HELPLINE, ARTEFACT, ITforBUSINESS<\/h3><\/div><div class=\"card-footer bgc-lgray\"><div class=\"misc-container\"><div class=\"d-flex misc-row justify-content-between\"><div class=\"location type-label font-weight-regular d-flex align-items-center mb-0\"><p class=\"assettag mb-0\">Paris<\/p><\/div><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col post-events col-xs-6 col-12 col-md-4 not-loaded-item has-coords event-ontime expired event-ondemand\" data-event-status=\"ontime\" data-title=\"Executive Roundtable avec Olivier Jouve - Paris\" data-attr-coords=\"48.8687444|2.3008389\" data-attr-type=\"physical\" data-attr-topic=\"\" id=\"grid-item-509933\" data-attr-country=\"France\" data-attr-state=\"\"><a class=\"card component wide vertical bgc-lgray h-100 w-100 text-left event-link\" href=\"https:\/\/www.genesys.com\/fr-fr\/events\/diner-exec-roundtable-paris\" ><div class=\"card-body\"><p class=\"assettag\">\u00c9V\u00c9NEMENT PASS\u00c9<\/p><div class=\"date-label d-flex align-items-center mb-1\"><p class=\"date text-16 font-weight-regular mb-0\">avril 28, 2025<\/p><\/div><h3 class=\"h6 title\">Executive Roundtable avec Olivier Jouve - Paris<\/h3><\/div><div class=\"card-footer bgc-lgray\"><div class=\"misc-container\"><div class=\"d-flex misc-row justify-content-between\"><div class=\"location type-label font-weight-regular d-flex align-items-center mb-0\"><p class=\"assettag mb-0\">Paris<\/p><\/div><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"load-more-container col-12 text-center mt-2\"><p><a class=\"btn btn-secondary small\" href=\"#\">Lire plus<\/a><\/p><\/div><div class=\"py-4 col-12 no-results-container not-active\"><p class=\"h4 text-center font-weight-bold\">Aucun r\u00e9sultat trouv\u00e9.<\/p><p class=\"text-22 text-center\">Veuillez essayer un autre ensemble de filtres ou de mots-cl\u00e9s.<\/p><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section background_color=\u00a0\u00bbbgc-lgray\u00a0\u00bb flair=\u00a0\u00bb%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb][vc_row content_placement=\u00a0\u00bbmiddle\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1708015430652{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}\u00a0\u00bb][vc_column el_class=\u00a0\u00bbxpr-2024-banner-lock\u00a0\u00bb][vc_column_text css=\u00a0\u00bb\u00a0\u00bb] Nos prochains \u00e9v\u00e9nements virtuels et physiques Inscrivez-vous d\u00e8s aujourd&rsquo;hui ! [\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section disable_element=\u00a0\u00bbyes\u00a0\u00bb flair=\u00a0\u00bb%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb][vc_row][vc_column][vc_column_text css=\u00a0\u00bb.vc_custom_1737101111434{margin-bottom: 2rem !important;}\u00a0\u00bb] \u00c0 l&rsquo;affiche [\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section g_section_text=\u00a0\u00bbwhite\u00a0\u00bb disable_element=\u00a0\u00bbyes\u00a0\u00bb flair=\u00a0\u00bb%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1753172859076{padding-top: 0px !important;padding-bottom: 0px !important;}\u00a0\u00bb][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":6,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-78751","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/pages\/78751","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/comments?post=78751"}],"version-history":[{"count":23,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/pages\/78751\/revisions"}],"predecessor-version":[{"id":584385,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/pages\/78751\/revisions\/584385"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/media?parent=78751"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}