{"id":78740,"date":"2018-08-10T10:39:17","date_gmt":"2018-08-10T17:39:17","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=78740"},"modified":"2025-06-13T01:05:15","modified_gmt":"2025-06-13T08:05:15","slug":"professional-services","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/fr-fr\/customer-success\/professional-services","title":{"rendered":"Professional services"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section vib=\u00a0\u00bbenable\u00a0\u00bb background_color=\u00a0\u00bbbgc-teal\u00a0\u00bb flair=\u00a0\u00bb%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1666025528003{background-image: url(https:\/\/www.genesys.com\/media\/teal-leftwave-bg.svg?id=382650) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\u00a0\u00bb][vc_row content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/3&Prime;][vc_column_text]<\/p>\n<h1>Genesys Professional Services<\/h1>\n<p>[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-secondary\" href=\"mailto:consulting@genesys.com\" target=\"\" rel=\"\">Discutons ensemble<\/a><\/div>[\/vc_column][vc_column width=\u00a0\u00bb1\/2&Prime; offset=\u00a0\u00bbvc_col-sm-offset-2&Prime;][vc_single_image image=\u00a0\u00bb454830&Prime; si_max_width=\u00a0\u00bb599px\u00a0\u00bb][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column width=\u00a0\u00bb5\/12&Prime;][vc_single_image image=\u00a0\u00bb454841&Prime; si_max_width=\u00a0\u00bb490px\u00a0\u00bb][\/vc_column][vc_column width=\u00a0\u00bb7\/12&Prime;][vc_column_text]<\/p>\n<h3>Apprenez des meilleurs et acc\u00e9l\u00e9rez votre r\u00e9ussite<\/h3>\n<p>Augmentez la valeur de vos investissements Genesys gr\u00e2ce \u00e0 un d\u00e9ploiement rapide, \u00e0 la personnalisation, \u00e0 l&rsquo;optimisation et \u00e0 l&rsquo;int\u00e9gration multi-fournisseurs. Tirez parti de nos d\u00e9cennies d&rsquo;exp\u00e9rience pour \u00e9viter les pi\u00e8ges courants. Avec Genesys Professional Services, vous avez acc\u00e8s \u00e0 des consultants disposant d&rsquo;une expertise approfondie des d\u00e9ploiements Genesys et des capacit\u00e9s n\u00e9cessaires pour atteindre vos objectifs d&rsquo;exp\u00e9rience client et collaborateur souhait\u00e9s.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=\u00a0\u00bbbgc-navy\u00a0\u00bb flair=\u00a0\u00bb%5B%7B%22flair_image%22%3A%22437247%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22100%25%22%2C%22flair_top%22%3A%220%22%2C%22flair_left%22%3A%220%22%2C%22flair_bgc%22%3A%22%23ffffff%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1666029141085{padding-top: 8rem !important;padding-bottom: 8rem !important;}\u00a0\u00bb][vc_row][vc_column][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">Exploitez tout le potentiel de votre<br \/>\npartenariat technologique<\/h3>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=\u00a0\u00bbyes\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/2&Prime;]<div class=\"component icon-list w-100  vertical text-start\"><i class=\"mb-1 icon-size-regular fak fa-gen-stopwatch text-orange\"><\/i><h5>Acc\u00e9l\u00e9rez vos r\u00e9sultats commerciaux avec Genesys<\/h5>\n<p>En exploitant le mod\u00e8le d&rsquo;engagement des services Genesys, vous acc\u00e9l\u00e9rez le retour sur investissement et r\u00e9duisez au maximum les risques de mise en \u0153uvre. Profitez de l&rsquo;expertise de Genesys Professional Services acquise gr\u00e2ce \u00e0 des milliers de d\u00e9ploiements dans le monde entier. Acc\u00e9dez \u00e0 des m\u00e9thodes de prestation \u00e9prouv\u00e9es et innovatrices, y compris\u00a0:<\/p>\n<ul>\n<li>des cas d&rsquo;utilisation prescriptifs pour vous aider \u00e0 atteindre des r\u00e9sultats commerciaux mesurables\u00a0;<\/li>\n<li>des sch\u00e9mas architecturaux qui documentent les meilleures m\u00e9thodes de d\u00e9veloppement des solutions Genesys\u00a0;<\/li>\n<li>des outils d&rsquo;automatisation Genesys qui exploitent les bonnes pratiques<\/li>\n<\/ul>\n<\/div>[\/vc_column][vc_column width=\u00a0\u00bb1\/2&Prime;]<div class=\"component icon-list w-100  vertical text-start\"><i class=\"mb-1 icon-size-regular fak fa-gen-coins-token text-orange\"><\/i><h5>Capitalisez pleinement sur vos investissements Genesys<\/h5>\n<p>Devancez la concurrence et tirez le meilleur parti de vos investissements Genesys. Obtenez des r\u00e9sultats rapides et pr\u00e9visibles \u00e0 l&rsquo;aide des m\u00e9thodologies de mise en \u0153uvre Genesys. Et collaborez avec des experts pour suivre les bonnes pratiques tout au long du cycle de vie de votre investissement. Des fonctionnalit\u00e9s compl\u00e8tes vous aident \u00e0 optimiser et \u00e0 faire \u00e9voluer votre plateforme Genesys au m\u00eame rythme que votre entreprise. Les services comprennent\u00a0:<\/p>\n<ul>\n<li>\u00c9valuation de la pr\u00e9paration du r\u00e9seau<\/li>\n<li>Fonctions essentielles de gestion de l&rsquo;engagement du personnel<\/li>\n<li>Bots personnalis\u00e9s<\/li>\n<\/ul>\n<\/div>[\/vc_column][vc_column width=\u00a0\u00bb1\/2&Prime;]<div class=\"component icon-list w-100  vertical text-start\"><i class=\"mb-1 icon-size-regular fak fa-gen-approve text-orange\"><\/i><h5>Des agents de service client heureux sont synonymes de clients heureux<\/h5>\n<p>Un personnel pr\u00e9par\u00e9 et comp\u00e9tent est la cl\u00e9 de la satisfaction de la client\u00e8le et de la motivation de l&rsquo;\u00e9quipe. Offrir aux agents les outils appropri\u00e9s, des formations et des commentaires en temps r\u00e9el augmente leur productivit\u00e9. Cela vous aide \u00e9galement \u00e0 r\u00e9duire le roulement du personnel et \u00e0 conserver des employ\u00e9s motiv\u00e9s. Une connaissance approfondie de leurs comp\u00e9tences et de leurs plans de d\u00e9veloppement permet de mieux planifier les effectifs. De plus, des agents heureux offrent une meilleure exp\u00e9rience client.<\/p>\n<\/div>[\/vc_column][vc_column width=\u00a0\u00bb1\/2&Prime;]<div class=\"component icon-list w-100  vertical text-start\"><i class=\"mb-1 icon-size-regular fak fa-gen-apps text-orange\"><\/i><h5>Soyez op\u00e9rationnel rapidement gr\u00e2ce \u00e0 des applications \u00e9prouv\u00e9es<\/h5>\n<p>Acc\u00e9dez \u00e0 un r\u00e9pertoire d&rsquo;applications pr\u00eates \u00e0 l&#8217;emploi du portefeuille Genesys pour r\u00e9pondre \u00e0 tous vos besoins commerciaux. Assurez un d\u00e9ploiement rapide et une efficacit\u00e9 sans faille \u00e0 l&rsquo;aide d&rsquo;applications d\u00e9velopp\u00e9es par Genesys ou nos partenaires strat\u00e9giques. Mettez en \u0153uvre des applications pr\u00e9d\u00e9finies et des solutions personnalis\u00e9es, qui ont \u00e9t\u00e9 soumises \u00e0 un processus d&rsquo;assurance qualit\u00e9 rigoureux en mati\u00e8re de fiabilit\u00e9 et d&rsquo;\u00e9volutivit\u00e9. Pour que vous sachiez qu&rsquo;elles fonctionnent comme pr\u00e9vu.<\/p>\n<\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row equal_height=\u00a0\u00bbyes\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/3&Prime;]<a class=\"component card w-100 bgc-white vertical text-center nomedia   \" href=\"\/fr-fr\/customer-success\/customer-care\" target=\"\" rel=\"\" ><div class=\"card-body\"><h5 style=\"text-align: center;\">Assistance produit<\/h5>\n<p style=\"text-align: center;\">Notre \u00e9quipe d&rsquo;assistance mondiale en direct est disponible 24\u00a0h\/24 et 7\u00a0j\/7 pour g\u00e9rer tous les probl\u00e8mes.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-center\"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">En savoir plus<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=\u00a0\u00bb1\/3&Prime;]<a class=\"component card w-100 bgc-white vertical text-center nomedia   \" href=\"https:\/\/beyond.genesys.com\/explore\/home\" target=\"_blank\" rel=\"\" ><div class=\"card-body\"><h5 style=\"text-align: center;\">Genesys BeyondCX<\/h5>\n<p style=\"text-align: center;\">\u00c9quipez votre organisation d&rsquo;une formation de pointe en mati\u00e8re de professionnalisme, d&rsquo;exp\u00e9rience client et d&#8217;empathie pour tous les postes.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-center\"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">En savoir plus<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=\u00a0\u00bb1\/3&Prime;]<a class=\"component card w-100 bgc-white vertical text-center nomedia   \" href=\"\/fr-fr\/customer-success\" target=\"\" rel=\"\" ><div class=\"card-body\"><h5 style=\"text-align: center;\">R\u00e9ussite client<\/h5>\n<p style=\"text-align: center;\">Optimisez votre investissement avec un partenaire d\u00e9di\u00e9 qui comprend votre entreprise.\/fr-fr<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-center\"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">En savoir plus<\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][vc_row][vc_column]<a class=\"component-cta-block card w-100 h-100 bgc-orange centered cta-text-start  vc_custom_1666110101250\"  href=\"\/customer-stories\/xerox\" target=\"\" rel=\"\"><div class=\"row align-items-center image-stack card-body\"><div class=\"col-content col-md-7\"><div class=\"content-container\"><p class=\"text-24\"><strong>\u00ab\u00a0Nous avons toujours senti que Genesys nous soutenait. Ce f\u00fbt un plaisir de travailler avec cette \u00e9quipe. Je ne peux pas parler plus \u00e9loquemment de la qualit\u00e9 de la solution et de l&rsquo;enthousiasme de nos agents, de nos responsables et de nos cadres lorsque nous avons enfin pu suivre et voir ce qui se passait dans notre entreprise.\u00a0\u00bb<\/strong><\/p>\n<p>Jason\u00a0Ferguson, vice-pr\u00e9sident de l&rsquo;exp\u00e9rience num\u00e9rique, Xerox<\/p>\n<\/div><div class=\" btn-container mt-2\"><div class=\"btn btn-secondary\">Lire le t\u00e9moignage<\/div><\/div><\/div><div class=\"col-image col-md-5 flex-column justify-content-center mt-1 mt-lg-0 img-top-container no-offset\"><img decoding=\"async\" width=\"380\" height=\"380\" src=\"https:\/\/www.genesys.com\/media\/Customer-logo-Xerox-2021.svg\" alt=\"\" class=\"\"><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=\u00a0\u00bbbgc-lgray\u00a0\u00bb flair=\u00a0\u00bb%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb][vc_row equal_height=\u00a0\u00bbyes\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/4&Prime;]<a class=\"component card w-100 bgc-white vertical text-start nomedia   \" href=\"https:\/\/appfoundry.genesys.com\/filter\/genesyscloud\/listing\/30febd59-960b-447b-8c7b-328c429c2564\" target=\"_blank\" rel=\"\" ><div class=\"card-body\"><p>Boostez vos rapports et vos analyses<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">D\u00e9couvrez la solution<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=\u00a0\u00bb1\/4&Prime;]<a class=\"component card w-100 bgc-white vertical text-start nomedia   \" href=\"https:\/\/orchestrators.genesys.com\/\" target=\"_blank\" rel=\"\" ><div class=\"card-body\"><p>Acc\u00e9dez au Genesys Knowledge Network<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">D\u00e9couvrez le r\u00e9seau<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=\u00a0\u00bb1\/4&Prime;]<a class=\"component card w-100 bgc-white vertical text-start nomedia   \" href=\"https:\/\/all.docs.genesys.com\/UseCases\" target=\"_blank\" rel=\"\" ><div class=\"card-body\"><p>Tirez parti des services prescriptifs pr\u00eats \u00e0 l&#8217;emploi<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">Explorez les cas d'utilisation<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=\u00a0\u00bb1\/4&Prime;]<a class=\"component card w-100 bgc-white vertical text-start nomedia   \" href=\"https:\/\/community.genesys.com\" target=\"_blank\" rel=\"\" ><div class=\"card-body\"><p>D\u00e9couvrez votre communaut\u00e9 Genesys en ligne<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">Rejoignez la communaut\u00e9<\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=\u00a0\u00bb%5B%7B%7D%5D\u00a0\u00bb el_id=\u00a0\u00bbtalk\u00a0\u00bb][vc_row][vc_column width=\u00a0\u00bb1\/2&Prime; offset=\u00a0\u00bbvc_col-sm-offset-3&Prime;][vc_column_text]<\/p>\n<h5 style=\"text-align: center;\">Vous avez des questions sur la fa\u00e7on dont Genesys Professional Services peut transformer vos exp\u00e9riences client\u00a0?<\/h5>\n<p>[\/vc_column_text]<div class=\"btn-container justify-content-center \"><a role=\"button\"  class=\"btn btn-primary\" href=\"mailto:consulting@genesys.com\" target=\"\" rel=\"\">Discutons ensemble<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section vib=\u00a0\u00bbenable\u00a0\u00bb background_color=\u00a0\u00bbbgc-teal\u00a0\u00bb flair=\u00a0\u00bb%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1666025528003{background-image: url(https:\/\/www.genesys.com\/media\/teal-leftwave-bg.svg?id=382650) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\u00a0\u00bb][vc_row content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/3&Prime;][vc_column_text] Genesys Professional Services [\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/2&Prime; offset=\u00a0\u00bbvc_col-sm-offset-2&Prime;][vc_single_image image=\u00a0\u00bb454830&Prime; si_max_width=\u00a0\u00bb599px\u00a0\u00bb][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column width=\u00a0\u00bb5\/12&Prime;][vc_single_image image=\u00a0\u00bb454841&Prime; si_max_width=\u00a0\u00bb490px\u00a0\u00bb][\/vc_column][vc_column width=\u00a0\u00bb7\/12&Prime;][vc_column_text] Apprenez des meilleurs et acc\u00e9l\u00e9rez votre r\u00e9ussite Augmentez la valeur de vos investissements Genesys gr\u00e2ce \u00e0 un d\u00e9ploiement rapide, \u00e0 la personnalisation, \u00e0 l&rsquo;optimisation et \u00e0 l&rsquo;int\u00e9gration [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":11657,"parent":78762,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-78740","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/pages\/78740","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/comments?post=78740"}],"version-history":[{"count":10,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/pages\/78740\/revisions"}],"predecessor-version":[{"id":576779,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/pages\/78740\/revisions\/576779"}],"up":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/pages\/78762"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/media\/11657"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/media?parent=78740"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}