{"id":78721,"date":"2018-08-10T10:39:16","date_gmt":"2018-08-10T17:39:16","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=78721"},"modified":"2018-08-10T10:39:43","modified_gmt":"2018-08-10T17:39:43","slug":"customer-care","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/fr-fr\/customer-success\/customer-care","title":{"rendered":"Assistance client"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb el_class=\u00a0\u00bbsection_header\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1530127529126{background-image: url(https:\/\/www.genesys.com\/media\/0618-Customer-Experience-Success.jpg?id=16691) !important;}\u00a0\u00bb][vc_row equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column width=\u00a0\u00bb2\/3&Prime;][vc_column_text]<\/p>\n<h1>Maintenez les investissements technologiques op\u00e9rationnels avec Genesys Customer Care<\/h1>\n<p>[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/3&Prime;][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb el_class=\u00a0\u00bbcta-bar\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1522458207688{padding-top: 0px !important;padding-bottom: 0px !important;}\u00a0\u00bb][vc_row full_width=\u00a0\u00bbstretch_row\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1522458201976{padding-top: 0px !important;padding-bottom: 0px !important;}\u00a0\u00bb][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb][vc_row][vc_column width=\u00a0\u00bb2\/3&Prime;][vc_column_text]<\/p>\n<h2 style=\"text-align: left;\">Prot\u00e9gez votre investissement avec une assistance internationale 24\u00a0h\/24, 7\u00a0j\/7<\/h2>\n<p style=\"text-align: left;\">La r\u00e9ussite de votre activit\u00e9 repose sur le maintien op\u00e9rationnel de vos investissements technologiques, tout en r\u00e9pondant rapidement aux nouvelles exigences commerciales et pressions concurrentielles. 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A%5C%2F%5C%2Fwww.genesys.com%5C%2Ffr-fr%5C%2Fresources%5C%2Fhow-to-build-your-business-case-for-ai%22%2C%22industry%22%3A%5B%5D%2C%22priority%22%3A5%7D%2C%22503337%22%3A%7B%22title%22%3A%22D%5Cu00e9mo%20CX%20Cloud%20de%20Genesys%20et%20Salesforce%22%2C%22url%22%3A%22https%3A%5C%2F%5C%2Fwww.genesys.com%5C%2Ffr-fr%5C%2Fresources%5C%2Fcx-cloud-genesys-salesforce-on-demand-demo%22%2C%22industry%22%3A%5B%5D%2C%22priority%22%3A5%7D%2C%22502005%22%3A%7B%22title%22%3A%22Checklist%5Cu00a0%5Cu2013%20Unifiez%20votre%20syst%5Cu00e8me%5Cu00a0CRM%20et%20votre%20centre%20de%20contact%22%2C%22url%22%3A%22https%3A%5C%2F%5C%2Fwww.genesys.com%5C%2Ffr-fr%5C%2Fresources%5C%2Fchecklist-unify-your-crm-system-and-contact-center%22%2C%22industry%22%3A%5B%5D%2C%22priority%22%3A5%7D%2C%22502001%22%3A%7B%22title%22%3A%22CX%5Cu00a0Cloud%20de%20Genesys%20et%20Salesforce%22%2C%22url%22%3A%22https%3A%5C%2F%5C%2Fwww.genesys.com%5C%2Ffr-fr%5C%2Fresources%5C%2Fproduct-overview-cx-cloud-from-genesys-and-salesforce%22%2C%22industry%22%3A%5B%5D%2C%22priority%22%3A5%7D%2C%22500634%22%3A%7B%22title%22%3A%22IDC%20MarketScape%5Cu00a0%3A%20%5Cu00c9valuation%20des%20fournisseurs%20mondiaux%20de%20logiciels%20d%26rsquo%3BIA%20conversationnelle%20%5Cu00e0%20usage%20g%5Cu00e9n%5Cu00e9ral%20en%202023%22%2C%22url%22%3A%22https%3A%5C%2F%5C%2Fwww.genesys.com%5C%2Ffr-fr%5C%2Fresources%5C%2Fidc-marketscape-worldwide-general-purpose-conversational-ai-software-2023-vendor-assessment%22%2C%22industry%22%3A%5B%5D%2C%22priority%22%3A5%7D%2C%22498717%22%3A%7B%22title%22%3A%22Customer%20experience%20horizons%22%2C%22url%22%3A%22https%3A%5C%2F%5C%2Fwww.genesys.com%5C%2Ffr-fr%5C%2Fresources%5C%2Fcustomer-experience-horizons%22%2C%22industry%22%3A%5B%5D%2C%22priority%22%3A5%7D%7D\"><h3>Acc\u00e9dez \u00e0 MySupport, le portail de communications de Genesys Customer Care<\/h3><div class=\"genesys-button medium align-center genesys-white \"><a href=\"https:\/\/genesys.my.site.com\/customercare\/GenesysCommunityLogin\" target=\"_blank\" rel=\"\">Visit now<\/a><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb][vc_row equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/2&Prime;][vc_column_text]<\/p>\n<h3>Acc\u00e9dez aux conseils d&rsquo;experts toujours disponibles avec Genesys Knowledge Network<\/h3>\n<p><a href=\"https:\/\/orchestrators.genesys.com\">Acc\u00e9dez \u00e0 Genesys Knowledge Network<\/a> et d\u00e9couvrez son catalogue de ressources, d&rsquo;outils et de conseils d&rsquo;experts sur les caract\u00e9ristiques produit, les moyens d&rsquo;att\u00e9nuer les risques d&rsquo;interruption et la fa\u00e7on de faire \u00e9voluer les performances de la plateforme. Am\u00e9liorez les comp\u00e9tences et l&rsquo;autonomie de votre \u00e9quipe en effectuant des recherches dans notre base de connaissances pour r\u00e9pondre aux questions des clients, en visionnant des vid\u00e9os de didacticiels technologiques relatives aux probl\u00e8mes communs et en contactant les experts Genesys Customer Care sur le site communautaire unifi\u00e9.[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/2&Prime;][vc_single_image image=\u00a0\u00bb10744&Prime; img_size=\u00a0\u00bbfull\u00a0\u00bb alignment=\u00a0\u00bbcenter\u00a0\u00bb][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb el_class=\u00a0\u00bbsection_light-gray\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1524605144170{background-color: #ffffff !important;}\u00a0\u00bb][vc_row equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/3&Prime;]<div class=\"gicon-container\" style=\"max-width:80%;\"><\/div>[\/vc_column][vc_column width=\u00a0\u00bb2\/3&Prime;][vc_column_text]<\/p>\n<h3>Anticipez et \u00e9vitez les incidents de service avec les outils Genesys Customer Care<\/h3>\n<p>M\u00eame les entreprises les mieux g\u00e9r\u00e9es ne peuvent pas anticiper tous les probl\u00e8mes. Utilisez les outils de surveillance Genesys pour identifier et r\u00e9soudre les probl\u00e8mes avant que les incidents de disponibilit\u00e9 n&rsquo;affectent votre activit\u00e9. Trouvez rapidement la cause principale de probl\u00e8mes potentiellement graves, fournissez de meilleures donn\u00e9es pour les demandes de support et supervisez la sant\u00e9 de votre environnement. R\u00e9glez continuellement votre environnement pour assurer sa stabilit\u00e9 avec les outils et l&rsquo;expertise de Genesys Customer Care.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb][vc_row equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column width=\u00a0\u00bb2\/3&Prime;][vc_column_text]<\/p>\n<h3>R\u00e9solvez les probl\u00e8mes plus rapidement avec notre mod\u00e8le de support sans niveau<\/h3>\n<p>Chaque seconde compte quand il s&rsquo;agit de vos syst\u00e8mes critiques. Notre mod\u00e8le de support sans niveau vous donne acc\u00e8s au bon expert, au bon moment, pour r\u00e9soudre votre probl\u00e8me rapidement. Utilisez une approche de r\u00e9solution de probl\u00e8mes collaborative avec un ensemble d&rsquo;outils de diagnostic et de canaux de communication, qui permet de r\u00e9duire le temps de r\u00e9solution afin que vous puissiez fournir une exp\u00e9rience de choix \u00e0 vos clients.[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/3&Prime;]<div class=\"gicon-container\" style=\"max-width:80%;\"><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb][vc_row][vc_column][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">Plus d&rsquo;informations sur&#8230;<\/h3>\n<p>[\/vc_column_text]<div class=\"vc_grid-container-wrapper vc_clearfix grid_type-page-relative wrapper_style_list\"><div class=\"vc_grid-container vc_clearfix wpb_content_element vc_basic_grid\"><div class=\"vc_grid vc_row vc_grid-gutter-35px vc_pageable-wrapper vc_hook_hover gen_text-center\" data-vc-pageable-content=\"true\"><div class=\"vc_pageable-slide-wrapper vc_clearfix siblinglist w-100 d-flex flex-wrap justify-content-center\" data-vc-grid-content=\"true\"><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-255161\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/emergency-response\"><h5>Plan d&rsquo;urgence<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-616116\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/tour\"><h5>Tour<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-604980\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/digital-customer-experience\"><h5>Exp\u00e9rience client digitale<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-602365\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/genesys-charitable-discount-program\"><h5>Programme de remise Genesys pour les organisations caritatives<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-588820\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/responsible-ai\"><h5>IA responsable<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-599587\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/ai-contact-center\"><h5>IA pour centres de contact<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-586346\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/workforce-management-software\"><h5>Logiciel de Workforce Management<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-579679\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/xperience-on-tour-emea\"><h5>Xperience on Tour &#8211; EMEA<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-579475\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/guide-to-copilots\"><h5>Copilotes<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-579486\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/customer-journey-management\"><h5>Gestion des parcours clients<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-571213\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/scuderiaferrari\"><h5>Ferrari<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-558942\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/innovations\"><h5>Innovations<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-558201\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/contact-center-software\"><h5>Logiciels de centre de contact<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-575959\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/lavercup\"><h5>Laver\u00a0Cup<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-524293\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/experience-orchestration\"><h5>Orchestration de l&rsquo;exp\u00e9rience<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-497539\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/experience-index\"><h5>Experience\u00a0Index par Genesys<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-479945\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/genesys-cloud-ex\"><h5>Genesys\u00a0Cloud\u00a0EX<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-440343\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/pointillist\"><h5>Pointillist<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-409245\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/genesys-choice\"><h5>Genesys Choice<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-116986\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/blog\"><h5>Blog<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-371619\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/fedramp\"><h5>Plateforme d&rsquo;engagement Maximus Genesys<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-244536\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/pricing\"><h5>Tarification<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-226745\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/genesys-cloud\"><h5>Genesys\u00a0Cloud\u00a0CX<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-245040\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/cx-blueprint\"><h5>Plan exp\u00e9rience client<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-236346\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/call-center-cloud-migration-overview\"><h5>Pr\u00e9sentation de la migration du centre d&rsquo;appel vers le cloud<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-236342\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/customer-migrations\"><h5>Migrations de clients<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-619987\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/majesticks\"><h5>Majesticks<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-283375\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/_external-form\"><h5>_External Form<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-287561\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/test-wpml\"><h5>Test WPML<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-319252\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/zoom\"><h5>Partenariat avec Zoom<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-288710\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/microsoft\"><h5>Partenariat avec Microsoft<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-320828\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/products\"><h5>Produits<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-405948\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/genesys-dx\"><h5>Genesys DX<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-621142\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/customer-awards\"><h5>Customer Awards<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-78197\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/innovations\"><h5>Innovations<\/h5><p>Innovez dans un environnement moins risqu\u00e9 et plus gratifiant<\/p><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-78172\"><a href=\"https:\/\/www.genesys.com\/fr-fr\"><h5>Accueil<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-81815\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/googlecloud\"><h5>IA du Centre de contact de Google\u00a0Cloud<\/h5><p>Offrez des exp\u00e9riences clients d'exception gr\u00e2ce au partenariat entre Genesys et Google. <\/p><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-78202\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/solutions\"><h5>Solutions<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-78762\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/customer-success\"><h5>Customer Success<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-78195\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/moving-to-the-cloud\"><h5>Migration vers le cloud<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-78171\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/contact-us\"><h5>Nous contacter<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-78185\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/platform\"><h5>Plateforme<\/h5><p>Cr\u00e9ez des exp\u00e9riences client exceptionnelles avec la plateforme exp\u00e9rience client Genesys<\/p><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-78168\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/request-a-demo\"><h5>Demander une d\u00e9mo<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-81710\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/resources\"><h5>Ressources<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-78751\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/events\"><h5>\u00c9v\u00e9nements<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-78741\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/webinars\"><h5>Webinaires<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-78733\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/company\"><h5>Entreprise<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-78753\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/customer-stories\"><h5>T\u00e9moignages clients<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-79077\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/definitions\"><h5>D\u00e9finitions<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-78750\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/login\"><h5>Connexion \u00e0 Genesys<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-78173\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/select-region\"><h5>Choisir un pays<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-78743\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/partners\"><h5>Pr\u00e9sentation des partenaires<\/h5><p>Les partenaires Genesys ont acc\u00e8s \u00e0 des technologies et des opportunit\u00e9s pour accro\u00eetre leur part de march\u00e9. Quant aux clients, ils peuvent travailler avec un r\u00e9seau de partenaires Genesys pour booster la croissance de leur entreprise.<\/p><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-84881\"><a href=\"https:\/\/www.genesys.com\/fr-fr\/capabilities\"><h5>Fonctionnalit\u00e9s<\/h5><\/a><\/div><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb el_class=\u00a0\u00bbsection_header\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1530127529126{background-image: url(https:\/\/www.genesys.com\/media\/0618-Customer-Experience-Success.jpg?id=16691) !important;}\u00a0\u00bb][vc_row equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column width=\u00a0\u00bb2\/3&Prime;][vc_column_text] Maintenez les investissements technologiques op\u00e9rationnels avec Genesys Customer Care [\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/3&Prime;][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb el_class=\u00a0\u00bbcta-bar\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1522458207688{padding-top: 0px !important;padding-bottom: 0px !important;}\u00a0\u00bb][vc_row full_width=\u00a0\u00bbstretch_row\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1522458201976{padding-top: 0px !important;padding-bottom: 0px !important;}\u00a0\u00bb][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb][vc_row][vc_column width=\u00a0\u00bb2\/3&Prime;][vc_column_text] Prot\u00e9gez votre investissement avec une assistance internationale 24\u00a0h\/24, 7\u00a0j\/7 La r\u00e9ussite de votre activit\u00e9 repose sur le maintien op\u00e9rationnel de [&hellip;]<\/p>\n","protected":false},"author":15,"featured_media":11201,"parent":78762,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-78721","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/pages\/78721","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/comments?post=78721"}],"version-history":[{"count":3,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/pages\/78721\/revisions"}],"predecessor-version":[{"id":81576,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/pages\/78721\/revisions\/81576"}],"up":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/pages\/78762"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/media\/11201"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/media?parent=78721"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}