{"id":78172,"date":"2018-07-13T00:00:04","date_gmt":"2018-07-13T00:00:04","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=78172"},"modified":"2025-09-11T13:04:17","modified_gmt":"2025-09-11T20:04:17","slug":"accueil","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/fr-fr","title":{"rendered":"Accueil"},"content":{"rendered":"

[vc_section sec_modern_width=\u00a0\u00bbenable\u00a0\u00bb background_color=\u00a0\u00bbbgc-lgray\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb disable_element=\u00a0\u00bbyes\u00a0\u00bb flair=\u00a0\u00bb%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22flair_image%22%3A%22578147%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22100%25%22%2C%22flair_top%22%3A%220%22%2C%22flair_left%22%3A%220%22%2C%22flair_classes%22%3A%22d-none%20d-lg-block%20d-xl-block%20object-fit-cover%22%7D%2C%7B%22flair_type%22%3A%22f_type_image%22%2C%22flair_image%22%3A%22578146%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22100%25%22%2C%22flair_top%22%3A%220%22%2C%22flair_left%22%3A%220%22%2C%22flair_classes%22%3A%22d-none%20d-md-block%20d-lg-none%20d-xl-none%20object-fit-cover%22%7D%2C%7B%22flair_type%22%3A%22f_type_image%22%2C%22flair_image%22%3A%22578145%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22100%25%22%2C%22flair_top%22%3A%22-10%25%22%2C%22flair_left%22%3A%220%22%2C%22flair_classes%22%3A%22d-block%20d-md-none%20d-lg-none%20d-xl-none%20object-fit-cover%22%7D%5D\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1757621049253{margin-bottom: 1rem !important;}\u00a0\u00bb][vc_row content_placement=\u00a0\u00bbmiddle\u00a0\u00bb el_class=\u00a0\u00bbmt-5 mt-lg-0″ container_class=\u00a0\u00bbpt-4 pt-lg-0″][vc_column el_class=\u00a0\u00bbbgc-glass rounded p-2 p-lg-4 mt-lg-0 mt-5″ offset=\u00a0\u00bbvc_col-lg-5 vc_col-md-6 vc_col-xs-12″][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n

Pr\u00e9sentation de l’IA agentique Genesys Cloud<\/h1>\n

Franchissez un nouveau cap de l\u2019exp\u00e9rience client gr\u00e2ce \u00e0 Genesys Cloud AI Studio et Genesys Cloud AI Guides<\/h2>\n

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D\u00e9couvrir AI Studio<\/a>D\u00e9marrer<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=\u00a0\u00bbenable\u00a0\u00bb background_color=\u00a0\u00bbbgc-lgray\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb flair=\u00a0\u00bb%5B%7B%22flair_type%22%3A%22f_type_video%22%2C%22flair_image%22%3A%22543417%22%2C%22flair_mp4%22%3A%22550273%22%2C%22flair_poster%22%3A%22550887%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22auto%22%2C%22flair_left%22%3A%220%22%2C%22flair_bottom%22%3A%220%22%2C%22flair_classes%22%3A%22d-none%20d-xl-block%20d-lg-block%20d-md-block%22%2C%22hide_mobile%22%3A%22yes%22%7D%2C%7B%22flair_type%22%3A%22f_type_image%22%2C%22flair_image%22%3A%22560238%22%2C%22flair_poster%22%3A%22548079%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22auto%22%2C%22flair_top%22%3A%2210%25%22%2C%22flair_transform%22%3A%22scale(1.1)%22%2C%22flair_classes%22%3A%22d-block%20d-md-none%20d-lg-none%20d-xl-none%20no-lazy%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1757621054078{margin-bottom: 1rem !important;}\u00a0\u00bb][vc_row content_placement=\u00a0\u00bbmiddle\u00a0\u00bb el_class=\u00a0\u00bbmt-0 mt-sm-4 mt-md-0″][vc_column width=\u00a0\u00bb1\/2″ el_class=\u00a0\u00bbbgc-glass rounded p-2 p-lg-4 mt-md-0″ offset=\u00a0\u00bbvc_col-lg-6 vc_col-md-6 vc_col-xs-12″][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n

L’IA pour l’\u00e9conomie de l’exp\u00e9rience<\/h1>\n

Technologie d’exp\u00e9rience client \u00e0 l’\u00e8re de l’IA\u00a0: bas\u00e9e sur notre plateforme d’orchestration de l’exp\u00e9rience bas\u00e9e sur l’IA<\/h2>\n

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D\u00e9marrer<\/a>Demander une d\u00e9monstration<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=\u00a0\u00bbenable\u00a0\u00bb background_color=\u00a0\u00bbbgc-lgray\u00a0\u00bb flair=\u00a0\u00bb%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1757440505971{padding-top: 0px !important;padding-bottom: 0px !important;}\u00a0\u00bb][vc_row r_gutter_size=\u00a0\u00bbgutter-small\u00a0\u00bb equal_height=\u00a0\u00bbyes\u00a0\u00bb][vc_column]
\"Graphic<\/div><\/div><\/div>

IDC MarketScape : \u00c9valuation mondiale 2025 des plateformes d'IA conversationnelle \u00e0 usage g\u00e9n\u00e9ral<\/p>

Genesys nomm\u00e9 leader de l'IA conversationnelle \u00e0 usage g\u00e9n\u00e9ral dans l'IDC MarketScape<\/p><\/div>

T\u00e9l\u00e9charger<\/div><\/div><\/div><\/div><\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=\u00a0\u00bbbgc-white\u00a0\u00bb flair=\u00a0\u00bb%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1741376220034{padding-top: 3rem !important;padding-bottom: 0px !important;}\u00a0\u00bb][vc_row r_gutter_size=\u00a0\u00bbgutter-small\u00a0\u00bb equal_height=\u00a0\u00bbyes\u00a0\u00bb][vc_column]
\"Virgin<\/a><\/div>
\"Ccbss<\/a><\/div>
\"Rabobank<\/a><\/div>
\"Hsbc<\/a><\/div>
\"Modivcarex300\"<\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=\u00a0\u00bbbgc-white\u00a0\u00bb flair=\u00a0\u00bb%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb][vc_row][vc_column offset=\u00a0\u00bbvc_col-lg-offset-3 vc_col-lg-6 vc_col-md-offset-2 vc_col-md-8″][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n

Des produits qui font toute la diff\u00e9rence<\/p>\n

Une plateforme de confiance pour personnaliser les exp\u00e9riences \u00e0 grande \u00e9chelle<\/h2>\n

Genesys booste la croissance, la fid\u00e9lit\u00e9 client et la productivit\u00e9 des collaborateurs tout en r\u00e9duisant les co\u00fbts.<\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row r_gutter_size=\u00a0\u00bbgutter-small\u00a0\u00bb equal_height=\u00a0\u00bbyes\u00a0\u00bb][vc_column]

Genesys\u00a0Cloud\u00a0CX<\/h3>\n

Notre solution compl\u00e8te pilot\u00e9e par IA optimise votre impact sur chaque exp\u00e9rience et sur chaque canal.<\/p>\n<\/div>

D\u00e9couvrir Genesys\u00a0Cloud\u00a0CX<\/div><\/div><\/div>
\"\"<\/div><\/div><\/a>[\/vc_column][vc_column width=\u00a0\u00bb1\/2″]
\"EX-2a-card-2\"<\/div>

Genesys\u00a0Cloud\u00a0EX<\/h4>\n

Optimisez l\u2019exp\u00e9rience collaborateur et obtenez des r\u00e9sultats concrets gr\u00e2ce \u00e0 une solution autonome de Workforce Engagement Management (WEM).<\/p>\n<\/div>

<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=\u00a0\u00bb1\/2″]
\"AppFoundry-Graphic-3\"<\/div>

AppFoundry\u00a0Marketplace<\/h4>\n

\u00c9tendez la plateforme Genesys\u00a0Cloud\u2122 avec des centaines d’applications pr\u00e9int\u00e9gr\u00e9es provenant de partenaires leaders du secteur.<\/p>\n<\/div>

<\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=\u00a0\u00bbenable\u00a0\u00bb par_bg=\u00a0\u00bbenable\u00a0\u00bb background_color=\u00a0\u00bbbgc-lgray\u00a0\u00bb flair=\u00a0\u00bb%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1741711210895{background-image: url(https:\/\/www.genesys.com\/media\/capability-home-pill-background.png?id=542417) !important;}\u00a0\u00bb el_class=\u00a0\u00bbbg-cover bg-150-md bg-center bg-norepeat\u00a0\u00bb][vc_row r_gutter_size=\u00a0\u00bbgutter-small\u00a0\u00bb background_color=\u00a0\u00bbbgc-glass\u00a0\u00bb equal_height=\u00a0\u00bbyes\u00a0\u00bb el_class=\u00a0\u00bbpy-3 px-1 px-lg-3 rounded mt-0″][vc_column][vc_row_inner][vc_column_inner width=\u00a0\u00bb7\/12″][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n

Des solutions au service de votre r\u00e9ussite<\/p>\n

Innovez plus rapidement au sein et au-del\u00e0 du centre de contact<\/h2>\n

Genesys Cloud offre tous les outils dont votre entreprise a besoin pour am\u00e9liorer ses performances gr\u00e2ce \u00e0 un service plus efficace et efficace sur chaque interaction, peu importe le canal.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb5\/12″]

Afficher toutes les fonctionnalit\u00e9s<\/a><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=\u00a0\u00bb1\/3″]

IA et automatisation<\/p>\n

G\u00e9n\u00e9rez de la valeur plus rapidement gr\u00e2ce \u00e0 une IA cibl\u00e9e et facile \u00e0 d\u00e9ployer, \u00e0 contr\u00f4ler et \u00e0 optimiser.<\/p>\n<\/div>

<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=\u00a0\u00bb1\/3″]

Logiciels de centres de contact<\/p>\n

Optimisez votre centre de contact gr\u00e2ce \u00e0 l\u2019automatisation et \u00e0 une IA int\u00e9gr\u00e9e qui g\u00e9n\u00e8re de la valeur d\u00e8s le premier jour.<\/p>\n<\/div>

<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=\u00a0\u00bb1\/3″]

Engagement client digital<\/p>\n

Communiquez facilement sur n\u2019importe quel canal gr\u00e2ce \u00e0 des conseillers humains et des bots pilot\u00e9s par IA.<\/p>\n<\/div>

<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=\u00a0\u00bb1\/3″]

Gestion du parcours client (CJM)<\/p>\n

Connectez les silos de donn\u00e9es pour orchestrer et optimiser les exp\u00e9riences clients et collaborateurs de bout en bout.<\/p>\n<\/div>

<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=\u00a0\u00bb1\/3″]

Workforce Engagement Management (WEM)<\/p>\n

Lib\u00e9rez le potentiel de vos collaborateurs gr\u00e2ce \u00e0 l\u2019IA int\u00e9gr\u00e9e, qui simplifie la gestion, optimise votre impact et augmente la r\u00e9tention.<\/p>\n<\/div>

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Architecture cloud et plateforme ouverte<\/p>\n

Innovez sans cesse, b\u00e9n\u00e9ficiez d\u2019une \u00e9volutivit\u00e9 mondiale et cr\u00e9ez n\u2019importe quel type d\u2019exp\u00e9rience client (CX) gr\u00e2ce \u00e0 une plateforme CX ouverte.<\/p>\n<\/div>

<\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column width=\u00a0\u00bb5\/12″][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n

Vers une vision p\u00e9renne de la CX<\/p>\n

\u00c9largissez le champ des possibilit\u00e9s CX gr\u00e2ce \u00e0 l\u2019orchestration d\u2019exp\u00e9rience pilot\u00e9e par IA<\/h2>\n

Quel que soit le point de d\u00e9part du parcours client, Genesys\u00a0Cloud et son IA int\u00e9gr\u00e9e vous livrent des insights indispensables et vous oriente sur les meilleures actions \u00e0 engager. Maintenir l\u2019engagement collaborateur et la satisfaction client n\u2019a jamais \u00e9t\u00e9 aussi facile.[\/vc_column_text]

En savoir plus<\/a>Explorer les niveaux<\/a><\/div>[\/vc_column][vc_column width=\u00a0\u00bb7\/12″]