{"id":619632,"date":"2026-02-23T12:03:56","date_gmt":"2026-02-23T20:03:56","guid":{"rendered":"https:\/\/www.genesys.com\/cx-in-focus"},"modified":"2026-04-30T04:06:27","modified_gmt":"2026-04-30T11:06:27","slug":"cx-in-focus","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/fr-fr\/cx-in-focus","title":{"rendered":"CX in Focus"},"content":{"rendered":"

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Quoi de neuf<\/p>\n

CX in Focus<\/span><\/h1>\n

Notre s\u00e9rie d\u2019analyses CX d\u00e9bute par une exploration de la mani\u00e8re dont l\u2019IA agentique transforme les strat\u00e9gies d\u2019exp\u00e9rience et la collaboration entre l\u2019humain et l\u2019IA.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=\u00a0\u00bb3\/4″ offset=\u00a0\u00bbvc_col-lg-offset-0 vc_col-md-offset-0 vc_col-sm-offset-0″ el_class=\u00a0\u00bbpillar-content\u00a0\u00bb][vc_row_inner][vc_column_inner]

\"Cx
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Play<\/p><\/div><\/div><\/a><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner el_id=\u00a0\u00bbmain-1″ el_class=\u00a0\u00bbmy-5 pt-5″][vc_column_inner width=\u00a0\u00bb1\/2″][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n

Gros plan<\/p>\n

IA\u00a0agentique<\/h2>\n

Dans cet \u00e9pisode, Greg et Marissa d\u00e9mystifient ce que l\u2019IA agentique est\u00a0\u2014 et ce qu\u2019elle n\u2019est pas. Ils expliquent comment elle red\u00e9finit l\u2019exp\u00e9rience client et ouvre de nouvelles possibilit\u00e9s pour les \u00e9quipes, en personnalisant chaque interaction et en orchestrant des r\u00e9sultats intelligents \u00e0 chaque \u00e9tape du parcours client.<\/p>\n

Pour approfondir la question<\/h4>\n