{"id":579679,"date":"2025-07-21T00:00:32","date_gmt":"2025-07-21T07:00:32","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=579679"},"modified":"2026-03-20T09:28:52","modified_gmt":"2026-03-20T16:28:52","slug":"xperience-on-tour-emea","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/fr-fr\/xperience-on-tour-emea","title":{"rendered":"Xperience on Tour – EMEA"},"content":{"rendered":"

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Bient\u00f4t dans votre r\u00e9gion :
\nXperience on Tour<\/h1>\n

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Pourquoi y participer ?<\/p>\n

 <\/p>\n

Engage in the next level of experience<\/h2>\n

[\/vc_column_text][vc_column_text ct_style=\u00a0\u00bblist-block\u00a0\u00bb css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n

Apprenez aupr\u00e8s des leaders du secteur<\/p>\n

Interagissez avec les leaders innovants et les marques mondiales qui fa\u00e7onnent l’IA et l’\u00e9conomie de l’exp\u00e9rience.[\/vc_column_text][vc_column_text ct_style=\u00a0\u00bblist-block\u00a0\u00bb css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n

Explorez de nombreuses sessions inspirantes<\/p>\n

Plongez dans des discussions anim\u00e9es par des experts et des \u00e9tudes de cas concrets con\u00e7ues pour inspirer l’innovation, l’apprentissage transformateur, une communaut\u00e9 dynamique et des informations exclusives.[\/vc_column_text][vc_column_text ct_style=\u00a0\u00bblist-block\u00a0\u00bb css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n

R\u00e9seautez avec des coll\u00e8gues et des experts<\/p>\n

Connectez-vous et collaborez avec des experts CX, des partenaires Genesys pr\u00e9sents \u00e0 la Community Expo, l’\u00e9quipe Genesys et vos pairs du secteur. Rencontrez en face \u00e0 face ceux qui influencent, innovent et transforment le secteur de l’exp\u00e9rience client.<\/p>\n

[\/vc_column_text][vc_column_text ct_style=\u00a0\u00bblist-block\u00a0\u00bb css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n

D\u00e9couvrez l’avenir de la CX et de l’IA en direct<\/p>\n

Obtenez des insights sur la mani\u00e8re de tirer le meilleur parti de votre investissement actuel ou de faire \u00e9voluer votre entreprise gr\u00e2ce aux innovations des \u00e9quipes produits et services de Genesys.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=\u00a0\u00bbenable\u00a0\u00bb background_color=\u00a0\u00bbbgc-lgray\u00a0\u00bb flair=\u00a0\u00bb%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1751270931759{background-image: url(https:\/\/www.genesys.com\/media\/b3ed9b34-d426-48d6-856b-08bd58529b9f.hero-background_3D-threads_1.jpg?id=554402) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\u00a0\u00bb el_id=\u00a0\u00bbsessions\u00a0\u00bb][vc_row][vc_column]

Des s\u00e9ances d\u2019experts pour am\u00e9liorer chaque exp\u00e9rience<\/h3>\n

Des keynotes inspirantes aux conf\u00e9rences d\u2019experts en passant par des \u00e9tudes de cas concrets, Xperience on Tour vous offre ce dont vous avez besoin pour naviguer dans l\u2019\u00e9conomie de l\u2019exp\u00e9rience. D\u00e9couvrez les innovations CX bas\u00e9es sur l\u2019IA qui propulseront votre organisation vers un niveau sup\u00e9rieur d\u2019orchestration de l\u2019exp\u00e9rience.<\/p>\n<\/div>

S'inscrire<\/div><\/div><\/div>
\"\"<\/div><\/div><\/a>[\/vc_column][\/vc_row][vc_row background_color=\u00a0\u00bbbgc-glass\u00a0\u00bb el_class=\u00a0\u00bbform-card\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/3″][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n

L’\u00e9volution vers l’IA agentique<\/h3>\n

D\u00e9couvrez l’agent nouvelle g\u00e9n\u00e9ration pour une CX autonome et plus intelligente.[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/3″][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n

Concevoir une CX personnalis\u00e9e<\/h3>\n

Concevez une exp\u00e9rience client sur mesure sur une plateforme \u00e9volutive et responsable, propice \u00e0 la croissance.[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/3″][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n

Au-del\u00e0 des interactions de base<\/h3>\n

Passez de points de contact isol\u00e9s \u00e0 des exp\u00e9riences fluides de bout en bout.[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/3″][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n

Collaboration humain + IA<\/h3>\n

Transformez les r\u00f4les et les performances des agents gr\u00e2ce \u00e0 une synergie dynamique entre l’homme et l’IA.[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/3″][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n

Retour sur investissement de la CX pilot\u00e9e par l’IA<\/h3>\n

Transformez l’exp\u00e9rience client pilot\u00e9e par l’IA en RSI\u00a0: r\u00e9duisez les co\u00fbts, augmentez les revenus et fid\u00e9lisez vos clients.[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/3″][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n

Orchestration totale de l’exp\u00e9rience<\/h3>\n

Unifiez les canaux pour orchestrer des parcours clients ax\u00e9s sur les r\u00e9sultats.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=\u00a0\u00bb%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb el_id=\u00a0\u00bbmore-content\u00a0\u00bb][vc_row][vc_column][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n

Prochaines conf\u00e9rences Xperience on Tour EMEA 2025-2026<\/h2>\n

 <\/p>\n

Cliquez sur le lieu de votre choix pour en savoir plus et vous inscrire d\u00e8s maintenant<\/strong><\/p>\n

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\"PARIS<\/div>
Paris<\/h5>\n

20 – 21 nov. 2025<\/p>\n<\/div>

Cl\u00f4tur\u00e9<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=\u00a0\u00bb1\/3″]
\"Riyadh-1920x1080-1\"<\/div>
Riyad<\/h5>\n

3 f\u00e9vrier 2026<\/p>\n<\/div>

Cl\u00f4tur\u00e9<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=\u00a0\u00bb1\/3″]
\"LONDON<\/div>
Londres<\/h5>\n

28 – 29 avril 2026<\/p>\n<\/div>

S'inscrire<\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][vc_row r_scrollable=\u00a0\u00bbyes\u00a0\u00bb equal_height=\u00a0\u00bbyes\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/3″]
\"MILAN\"<\/div>
Milan<\/h5>\n

27 mai 2026<\/p>\n<\/div>

S'inscrire<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=\u00a0\u00bb1\/3″]
\"JOHANNESBURG<\/div>
Dubai<\/h5>\n

29 sept. 2026<\/p>\n<\/div>

S'inscrire<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=\u00a0\u00bb1\/3″]
\"FRANKFURT-1920x1080\"<\/div>
Francfort<\/h5>\n

19 nov. 2026<\/p>\n<\/div>

Stay tuned<\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=\u00a0\u00bbenable\u00a0\u00bb background_color=\u00a0\u00bbbgc-lgray\u00a0\u00bb disable_element=\u00a0\u00bbyes\u00a0\u00bb flair=\u00a0\u00bb%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb el_id=\u00a0\u00bbsponsors\u00a0\u00bb][vc_row][vc_column width=\u00a0\u00bb2\/3″ offset=\u00a0\u00bbvc_col-md-offset-3 vc_col-md-6 vc_col-sm-offset-2″][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n

Sponsors<\/h2>\n

 <\/p>\n

Merci \u00e0 tous nos partenaires Xperience 2025-2026.<\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=\u00a0\u00bbjustify-content-center\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/5″][vc_single_image image=\u00a0\u00bb568816″ alignment=\u00a0\u00bbcenter\u00a0\u00bb onclick=\u00a0\u00bbcustom_link\u00a0\u00bb img_link_target=\u00a0\u00bb_blank\u00a0\u00bb css=\u00a0\u00bb\u00a0\u00bb link=\u00a0\u00bbhttps:\/\/www.genesys.com\/\u00a0\u00bb si_max_width=\u00a0\u00bb300px\u00a0\u00bb][\/vc_column][vc_column width=\u00a0\u00bb1\/5″][vc_single_image image=\u00a0\u00bb568895″ alignment=\u00a0\u00bbcenter\u00a0\u00bb onclick=\u00a0\u00bbcustom_link\u00a0\u00bb img_link_target=\u00a0\u00bb_blank\u00a0\u00bb css=\u00a0\u00bb\u00a0\u00bb link=\u00a0\u00bbhttps:\/\/www.genesys.com\/\u00a0\u00bb si_max_width=\u00a0\u00bb300px\u00a0\u00bb][\/vc_column][\/vc_row][\/vc_section][vc_section flair=\u00a0\u00bb%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb el_id=\u00a0\u00bbfaq\u00a0\u00bb][vc_row][vc_column width=\u00a0\u00bb1\/6″][\/vc_column][vc_column width=\u00a0\u00bb4\/6″][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n

Questions fr\u00e9quemment pos\u00e9es sur Xperience on Tour<\/h2>\n

[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/6″][\/vc_column][\/vc_row][vc_row][vc_column width=\u00a0\u00bb5\/6″ offset=\u00a0\u00bbvc_col-sm-offset-1″]

Qui puis-je contacter en cas de questions ?<\/h3><\/i><\/div>

Consultez nos r\u00e9ponses aux questions fr\u00e9quemment pos\u00e9es ici pour vous aider \u00e0 pr\u00e9parer l’\u00e9v\u00e9nement. Pour toute question suppl\u00e9mentaire, n’h\u00e9sitez pas \u00e0 contacter\u00a0Linda.Hilberdink@genesys.com<\/a>\u00a0ou votre interlocuteur r\u00e9gional.<\/p>\n<\/div><\/div><\/div>

Qu'est-ce que Genesys Xperience on Tour ?<\/h3><\/i><\/div>

Genesys Xperience on Tour marque le lancement d’Xperience en EMEA en 2025-2026, apr\u00e8s Xperience Nashville, \u00c9tats-Unis (8-10 septembre 2025), l’\u00e9v\u00e9nement mondial annuel qui r\u00e9unit leaders du secteur, passionn\u00e9s de technologie et professionnels pour explorer les derni\u00e8res innovations en mati\u00e8re d’exp\u00e9rience client, d’IA et de solutions cloud. L’\u00e9v\u00e9nement propose des conf\u00e9rences, des workshops et des opportunit\u00e9s de r\u00e9seautage avec des experts et des leaders d’opinion du secteur.<\/span><\/p>\n<\/div><\/div><\/div>

Y a-t-il des frais d'inscription pour Xperience on Tour en EMEA ?<\/h3><\/i><\/div>

Non, Xperience on Tour est gratuit pour nos clients, partenaires et nouvelles organisations. Veuillez vous inscrire rapidement pour r\u00e9server votre place \u00e0 temps.<\/span><\/p>\n<\/div><\/div><\/div>

Genesys propose-t-il des options d'h\u00f4tel recommand\u00e9es pour les emplacements ?<\/h3><\/i><\/div>

Si vous avez besoin d’un h\u00f4tel, vous \u00eates libre de choisir et de r\u00e9server votre s\u00e9jour. Xperience on Tour ne propose pas d’h\u00e9bergement.<\/span><\/p>\n<\/div><\/div><\/div>

Est-il utile que mon organisation sponsorise Xperience ?<\/h3><\/i><\/div>

Sponsoriser Xperience on Tour positionne votre marque \u00e0 la pointe de l’innovation en mati\u00e8re d’exp\u00e9rience client et vous permet d’entrer en contact avec les d\u00e9cideurs cl\u00e9s. B\u00e9n\u00e9ficiez d’une visibilit\u00e9 cibl\u00e9e aupr\u00e8s des professionnels de l’exp\u00e9rience client et des responsables informatiques \u00e0 la recherche de solutions pour am\u00e9liorer l’engagement client. Profitez des opportunit\u00e9s de branding et des sessions de networking pour g\u00e9n\u00e9rer des prospects et \u00e9tablir un leadership d’opinion. Pour en savoir plus sur nos options et r\u00e9ductions pour le sponsoring de plusieurs \u00e9v\u00e9nements, contactez\u00a0Paula.Crabtree@genesys.com<\/a>.<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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