{"id":535384,"date":"2024-07-11T14:59:42","date_gmt":"2024-07-11T21:59:42","guid":{"rendered":"https:\/\/www.genesys.com\/digital"},"modified":"2026-03-09T21:03:34","modified_gmt":"2026-03-10T04:03:34","slug":"digital","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/fr-fr\/pricing\/digital","title":{"rendered":"Tarification &#8211; Genesys\u00a0Cloud\u00a0Digital"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section sec_modern_width=\u00a0\u00bbenable\u00a0\u00bb background_color=\u00a0\u00bbbgc-lgray\u00a0\u00bb m_background_color=\u00a0\u00bbbgc-lgray\u00a0\u00bb flair=\u00a0\u00bb%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22flair_image%22%3A%22561993%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_left%22%3A%220%22%2C%22flair_bottom%22%3A%220%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1742256376566{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\u00a0\u00bb][vc_row][vc_column offset=\u00a0\u00bbvc_col-lg-offset-3 vc_col-lg-6 vc_col-md-offset-2 vc_col-md-8&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h1 style=\"text-align: center;\">Tarification de Genesys\u00a0Cloud\u00a0CX\u00a0Digital<\/h1>\n<p class=\"text-22 font-weight-normal\" style=\"text-align: center;\">Explorez les fonctionnalit\u00e9s digitales, les capacit\u00e9s d&#39;IA et les options de tarification adapt\u00e9es aux enjeux de votre entreprise. Des options toujours simples, transparentes et flexibles.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"pricing-filter-toggle\">Filtrer<\/div><div class=\"pricing-filter col-12 col-lg-10 col-xl-8 mx-auto\"><div class=\"currency-control\"><span>Devise:<\/span><select class=\"pricing-select shadow mb-0\" ><option value=\"USD\">USD<\/option><option value=\"CAD\">CAD<\/option><option value=\"GBP\">GBP<\/option><option value=\"EUR\">EUR<\/option><option value=\"JPY\">JPY<\/option><option value=\"AUD\">AUD<\/option><option value=\"NZD\">NZD<\/option><option value=\"ZAR\">ZAR<\/option><\/select><\/div><div class=\"license-group dropdown\"><label class=\"form-label\">Type de licence:<\/label><button class=\"btn shadow\"\n                type=\"button\"\n                data-bs-toggle=\"dropdown\"\n                aria-expanded=\"false\">Nominative<\/button><ul class=\"dropdown-menu bgc-glass rounded\"><li>\n    <button class=\"dropdown-item\" type=\"button\" data-value=\"named\">\n        <strong>Nominative<\/strong>\n        <small>Licence li\u00e9e \u00e0 un utilisateur sp\u00e9cifique et identifiable<\/small>\n    <\/button>\n    <\/li><li>\n    <button class=\"dropdown-item\" type=\"button\" data-value=\"concurrent\">\n        <strong>Simultan\u00e9e<\/strong>\n        <small>Licence bas\u00e9e sur une utilisation active simultan\u00e9e<\/small>\n    <\/button>\n    <\/li><li>\n    <button class=\"dropdown-item\" type=\"button\" data-value=\"hourly\">\n        <strong>Heures d'interaction<\/strong>\n        <small>Facture uniquement pour le temps pass\u00e9 \u00e0 g\u00e9rer des interactions<\/small>\n    <\/button>\n    <\/li><\/ul><input type=\"hidden\" name=\"license_type\" value=\"named\"><\/div><\/div>\n    <div class=\"row pricing-row mt-0 gutter-small\">\n    <div class=\"col-12 col-md-6 col-lg-5 col-xl-4\">\n        <div class=\"component card cxd-card pricing-card bgc-glass w-100 h-100  vertical text-left thumbnail mini \">\n        <div class=\"card-header bg-transparent border-0 p-2\">\n        <div class=\"pricing-ed-title\">\n        <h2 class=\"h5\">Genesys Cloud CX 2 Digital<\/h2>\n        <p>Gestion des interactions digitales avec assurance qualit\u00e9 et conformit\u00e9 int\u00e9gr\u00e9es<\/p>\n        <\/div>\n\n        <div class=\"mprice\" id=\"gc2_d\"><div class=\"price-group\"><span class=\"price\">\u20ac76<\/span> <span class=\"symbol\">EUR<\/span><\/div><div class=\"currency-label\"><div class=\"monthly\">par utilisateur\/mois factur\u00e9 annuellement<\/div><\/div><\/div>\n\n        <div class=\"btn-container\"><a class=\"btn-reverse me-1 btn shadow btn-primary\" data-target=\"gc2_d\" href=\"#get-started\" target=\"\" rel=\"\">Obtenir un tarif personnalis\u00e9<\/a><\/div>\n        <\/div>\n        <div class=\"mobile-control\" data-active=\"R\u00e9duire les d\u00e9tails\" data-default=\"Afficher les d\u00e9tails\">Afficher les d\u00e9tails<\/div>\n        <div class=\"card-body p-2\">\n        <h3 class=\"h6\">Compris dans l\u2019offre<\/h3>\n<ul>\n<li>Canaux digitaux (SMS, WhatsApp, etc.)<\/li>\n<li>Routage des messages digitaux<\/li>\n<li>Campagnes sortantes<\/li>\n<li>Analyses et reporting<\/li>\n<li>Assurance qualit\u00e9 et conformit\u00e9<\/li>\n<li class=\"token\">Connaissances<\/li>\n<li class=\"token\">Bots natifs<\/li>\n<li class=\"token\">Engagement pr\u00e9dictif<\/li>\n<li class=\"token\">Routage pr\u00e9dictif<\/li>\n<li class=\"token\">Agent Copilot<\/li>\n<\/ul>\n\n        <\/div>\n        <div class=\"card-footer\"><p><a href=\"https:\/\/www.genesys.com\/pricing\/digital-pricing-matrix\">Voir toutes les caract\u00e9ristiques du plan<\/a><\/p><\/div>\n        <\/div>\n    <\/div>\n    <div class=\"col-12 col-md-6 col-lg-5 col-xl-4\">\n        <div class=\"component card cxd-card pricing-card bgc-glass w-100 h-100  vertical text-left thumbnail mini \">\n        <div class=\"card-header bg-transparent border-0 p-2\">\n        <div class=\"pricing-ed-title\">\n        <h2 class=\"h5\">Genesys Cloud CX 3 Digital<\/h2>\n        <p>Gestion des interactions digitales avec toutes les fonctionnalit\u00e9s WEM<\/p>\n        <\/div>\n\n        <div class=\"mprice\" id=\"gc3_d\"><div class=\"price-group\"><span class=\"price\">\u20ac108<\/span> <span class=\"symbol\">EUR<\/span><\/div><div class=\"currency-label\"><div class=\"monthly\">par utilisateur\/mois factur\u00e9 annuellement<\/div><\/div><\/div>\n\n        <div class=\"btn-container\"><a class=\"btn-reverse me-1 btn shadow btn-primary\" data-target=\"gc3_d\" href=\"#get-started\" target=\"\" rel=\"\">Obtenir un tarif personnalis\u00e9<\/a><\/div>\n        <\/div>\n        <div class=\"mobile-control\" data-active=\"R\u00e9duire les d\u00e9tails\" data-default=\"Afficher les d\u00e9tails\">Afficher les d\u00e9tails<\/div>\n        <div class=\"card-body p-2\">\n        <h3 class=\"h6\">Compris dans l\u2019offre<\/h3>\n<ul>\n<li>Canaux digitaux (SMS, WhatsApp, etc.)<\/li>\n<li>Routage des messages digitaux<\/li>\n<li>Campagnes sortantes<\/li>\n<li>Analyses et reporting<\/li>\n<li>Performance des collaborateurs<\/li>\n<li>Gestion des ressources<\/li>\n<li>Assurance qualit\u00e9 et conformit\u00e9<\/li>\n<li class=\"token\">Connaissances<\/li>\n<li class=\"token\">Bots natifs<\/li>\n<li class=\"token\">Engagement pr\u00e9dictif<\/li>\n<li class=\"token\">Routage pr\u00e9dictif<\/li>\n<li class=\"token\">Agent Copilot<\/li>\n<li class=\"token\">Pr\u00e9visions et planification bas\u00e9es sur l&rsquo;IA<\/li>\n<li class=\"token\">Analyse vocale et textuelle<\/li>\n<\/ul>\n\n        <\/div>\n        <div class=\"card-footer\"><p><a href=\"https:\/\/www.genesys.com\/pricing\/digital-pricing-matrix\">Voir toutes les caract\u00e9ristiques du plan<\/a><\/p><\/div>\n        <\/div>\n    <\/div>\n    <\/div>\n    [\/vc_column][\/vc_row][\/vc_section][vc_section flair=\u00a0\u00bb%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1741851535983{padding-top: 2rem !important;padding-bottom: 0px !important;}\u00a0\u00bb][vc_row][vc_column]<div class=\"row\">\n        <div class=\"col-12 col-md-8 col-lg-6\"><p class=\"token before font-weight-medium\">Tous les forfaits sont activ\u00e9s nativement avec des capacit\u00e9s pr\u00eates \u00e0 l&#8217;emploi de Genesys Cloud AI. Les jetons <a href=\"https:\/\/www.genesys.com\/capabilities\/ai-and-automation\">Genesys Cloud AI<\/a> Experience sont requis pour certaines fonctionnalit\u00e9s.<\/p>\n<p class=\"text-14\">Cette page est fournie \u00e0 titre informatif uniquement et est susceptible d\u2019\u00eatre modifi\u00e9e. Les prix affich\u00e9s sont bas\u00e9s sur un engagement annuel. Une tarification bas\u00e9e sur l&rsquo;utilisation peut s&rsquo;appliquer. Contactez un expert Genesys pour obtenir des informations d\u00e9taill\u00e9es sur les prix.<\/p>\n<\/div>\n        <div class=\"col-12 col-md-4 col-lg-6 text-center text-md-end\">\n        <div class=\"explore-edition gc-version\">\n            <p class=\"eyebrow mb-0\">Explore other editions<\/p>\n            <div class=\"btn-container\">\n                <a role=\"button\" class=\"arrow\" href=\"https:\/\/www.genesys.com\/fr-fr\/pricing\/digital\" target=\"\" rel=\"\">Genesys Cloud CX Digital<\/a>\n            <\/div>\n        <\/div>\n        <div class=\"explore-edition gc-d-version\">\n            <p class=\"eyebrow mb-0\">Explore other editions<\/p>\n            <div class=\"btn-container\">\n                <a role=\"button\" class=\"arrow\" href=\"https:\/\/www.genesys.com\/fr-fr\/pricing\" target=\"\" rel=\"\">Genesys Cloud CX<\/a>\n            <\/div>\n        <\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div class=\"chunk-template-container\" ><div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column offset=\u00a0\u00bbvc_col-lg-offset-1 vc_col-lg-10&Prime;]<a class=\"component-cta-block card w-100 h-100 bgc-lgray centered cta-text-end \"  href=\"#get-started\" target=\"\" rel=\"\"><div class=\"row align-items-center image-stack cta-tiny-padding card-body\"><div class=\"col-image col-md-5 flex-column justify-content-center img-top-container no-offset\"><img decoding=\"async\" width=\"821\" height=\"548\" class=\"rounded\" src=\"https:\/\/www.genesys.com\/media\/GC-CX4_Blog-image_820x548-1.png\" alt=\"Genesys Cloud CX 4, AI, customer experience, personalization\" ><\/div><div class=\"col-content col-md-7 mt-1 mt-lg-0\"><div class=\"content-container\"><p class=\"text-16 genesys-ai-icon\"><img decoding=\"async\" style=\"height: 32px; vertical-align: bottom;\" src=\"\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-card\/ai-token_icon.svg\" \/> Tous les forfaits sont activ\u00e9s nativement<\/p>\n<h2>Genesys Cloud AI pr\u00eat \u00e0 l\u2019emploi<\/h2>\n<p>Tous les forfaits incluent les fonctionnalit\u00e9s natives de Genesys Cloud AI. Des jetons Genesys Cloud Al Experience sont requis pour certaines fonctionnalit\u00e9s. Des jetons par organisation et par mois sont inclus. Contactez-nous pour d\u00e9terminer la quantit\u00e9 ad\u00e9quate pour votre entreprise.<\/p>\n<\/div><div class=\" btn-container mt-2\"><div class=\"arrow arrow-secondary\">Contactez un expert Genesys pour plus d\u2019informations<\/div><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_row][vc_column][vc_column_text][\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=\u00a0\u00bb2\/3&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h2>Comparer les \u00e9ditions et les caract\u00e9ristiques<\/h2>\n<p>Trouvez les bonnes capacit\u00e9s et fonctionnalit\u00e9s d&#39;IA natives <img decoding=\"async\" style=\"height: 24px; vertical-align: sub;\" src=\"\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"> pour votre Genesys\u00a0Cloud.[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/3&Prime;]<div class=\"btn-container justify-content-lg-end justify-content-center\"><a role=\"button\"  class=\"btn btn-secondary\" href=\"\/pricing\/digital-pricing-matrix\" target=\"\" rel=\"\">Comparer les forfaits<\/a><\/div>[\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"faq-module-container pricing-grid-group\" data-display=\"accordion\">        \n    <div class=\"faq-module-content custom-accordion\" data-opened=\"1\">\n        <div class=\"row-100 justify-content-md-center faq-item content-item accordion-opened\">\n            <div class=\"title-row\">\n                <h3 class=\"faq-question h5 title\">Fonctionnalit\u00e9s de base<\/h3>\n                <i class=\"fa-kit fa-chevron-down\"><\/i>\n            <\/div>\n            <div class=\"faq-answer content-row\">\n                <div class=\"content-details\">\n                    <table class=\"pricing-grid\">\n                        <tr class=\"floating-header\">\n                            <th class=\"main\"><\/th>\n                            <th>Genesys\u00a0Cloud CX\u00a02\u00a0Digital<\/th>\n                            <th>Genesys\u00a0Cloud CX\u00a03\u00a0Digital<\/th>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Interface compl\u00e8te&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Donnez aux conseillers, aux superviseurs et aux administrateurs une interface unique pour utiliser rapidement et facilement un large ensemble d'outils CX, EX, num\u00e9riques, IA et UCC\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Canaux num\u00e9riques&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Offrez des parcours client fluides sur tous les canaux num\u00e9riques\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Routage num\u00e9rique&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Acheminez les interactions du client, quel que soit le canal num\u00e9rique, vers le conseiller le plus susceptible de pouvoir l'aider\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Gestion de l'engagement des effectifs (WEM)&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Valorisez votre ressource la plus pr\u00e9cieuse\u00a0: vos collaborateurs\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a><\/td>\n                            <td><span>Module compl\u00e9mentaire<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Communications et collaboration unifi\u00e9es (UCC) &nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\" Facilitez la collaboration au sein de l'entreprise gr\u00e2ce \u00e0 une plateforme unique\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Analyses vocales et textuelles&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Identifier les \u00e9v\u00e9nements cl\u00e9s, g\u00e9rer la conformit\u00e9, rep\u00e9rer les opportunit\u00e9s de formation et plus encore.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a><\/td>\n                            <td><span>Module compl\u00e9mentaire<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                    <\/table>\n                <\/div>\n            <\/div>\n        <\/div>\n        <div class=\"row-100 justify-content-md-center faq-item content-item\">\n    <div class=\"title-row\">\n        <h3 class=\"faq-question h5 title\">Simplifiez la vie de vos \u00e9quipes gr\u00e2ce \u00e0 l'automatisation bas\u00e9e sur l'IA<\/h3>\n        <i class=\"fa-kit fa-chevron-down\"><\/i>\n    <\/div>\n    <div class=\"faq-answer content-row accordion-hidden\" style=\"display: none;\">\n        <div class=\"content-details\">\n            <table class=\"pricing-grid\">\n                <tr class=\"floating-header\">\n                    <th class=\"main\"><\/th>\n                    <th>Genesys\u00a0Cloud CX\u00a02\u00a0Digital<\/th>\n                    <th>Genesys\u00a0Cloud CX\u00a03\u00a0Digital<\/th>\n                <\/tr>\n                <tr class=\"grid\">\n                    <td class=\"main\">Agents virtuels&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Obtenez des conversations dynamiques avec changement de sujet, d\u00e9sambigu\u00efsation et r\u00e9ponses automatiques bas\u00e9es sur la connaissance ; ainsi qu'une collecte avanc\u00e9e de donn\u00e9es avec l'IA g\u00e9n\u00e9rative.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a><\/td>\n                    <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Jetons<\/span><\/td>\n                    <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Jetons<\/span><\/td>\n                <\/tr>\n                <tr class=\"grid\">\n                    <td class=\"main\">Bots natifs&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Fournissez des r\u00e9ponses automatis\u00e9es plus rapidement gr\u00e2ce \u00e0 des bots natifs aliment\u00e9s par l'IA qui prennent en compte le contexte\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a><\/td>\n                    <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Jetons<\/span><\/td>\n                    <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Jetons<\/span><\/td>\n                <\/tr>\n                <tr class=\"grid\">\n                    <td class=\"main\">Engagement pr\u00e9dictif&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Utilisez l'IA pour analyser les parcours client et les engager de mani\u00e8re proactive au bon moment\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a><\/td>\n                    <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Jetons<\/span><\/td>\n                    <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Jetons<\/span><\/td>\n                <\/tr>\n                <tr class=\"grid\">\n                    <td class=\"main\">Routage pr\u00e9dictif&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Exploitez la puissance de l'IA sur tous les canaux pour affecter les clients aux conseillers les mieux adapt\u00e9s\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a><\/td>\n                    <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Jetons<\/span><\/td>\n                    <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Jetons<\/span><\/td>\n                <\/tr>\n                <tr class=\"grid\">\n                    <td class=\"main\">Workbench de connaissances&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Transformez les connaissances en informations utiles qui peuvent \u00eatre utilis\u00e9es pour le libre-service client\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a><\/td>\n                    <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                    <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                <\/tr>\n                <tr class=\"grid\">\n                    <td class=\"main\">Optimiseur de connaissances&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"B\u00e9n\u00e9ficiez d'une vision d\u00e9taill\u00e9e de l'utilisation des connaissances et des lacunes par canal, ce qui permet aux collaborateurs en charge de la gestion des donn\u00e9es d'optimiser la base de connaissances\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a><\/td>\n                    <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                    <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                <\/tr>\n                <tr class=\"grid\">\n                    <td class=\"main\">Jetons d'exp\u00e9rience IA&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Tous les plans sont activ\u00e9s nativement avec des capacit\u00e9s pr\u00eates \u00e0 l'emploi de Genesys Cloud AI. Des jetons sont requis pour certaines fonctionnalit\u00e9s.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a><\/td>\n                    <td colspan=\"2\"><p>250 nomm\u00e9s \/ 350 jetons simultan\u00e9s par organisation\/mois inclus<\/p><\/td>\n                <\/tr>\n                <tr class=\"grid group-row\">\n                    <td class=\"main\" colspan=\"4\">Agent\u00a0Copilot&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Utilisez l'IA pour automatiser les t\u00e2ches de routine et informez les collaborateurs pendant les conversations afin qu'ils passent moins de temps \u00e0 chercher des informations\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a><\/td>\n                <\/tr>\n                    <tr class=\"grid group-sub\">\n                        <td class=\"main\">Scripts et flux guid\u00e9s par l'IA&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Pr\u00e9sentez automatiquement aux agents des formulaires, des scripts, des outils et d'autres ressources pour faire avancer le client vers le r\u00e9sultat souhait\u00e9.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a><\/td>\n                        <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Jetons<\/span><\/td>\n                        <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Jetons<\/span><\/td>\n                    <\/tr>\n                    <tr class=\"grid group-sub\">\n                        <td class=\"main\">R\u00e9sum\u00e9s am\u00e9lior\u00e9s apr\u00e8s interaction&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Acc\u00e9l\u00e9rez le travail apr\u00e8s interaction avec un r\u00e9sum\u00e9 de la conversation, la raison du contact, la r\u00e9solution et les codes de cl\u00f4ture sugg\u00e9r\u00e9s.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a><\/td>\n                        <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Jetons<\/span><\/td>\n                        <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Jetons<\/span><\/td>\n                    <\/tr>\n                    <tr class=\"grid group-sub\">\n                        <td class=\"main\">Mise en \u00e9vidence automatique des connaissances et des r\u00e9ponses&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"R\u00e9duisez les recherches manuelles en suivant les interactions avec les clients et en pr\u00e9sentant aux agents les connaissances critiques pertinentes au moment o\u00f9 elles sont n\u00e9cessaires.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a><\/td>\n                        <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Jetons<\/span><\/td>\n                        <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Jetons<\/span><\/td>\n                    <\/tr>\n            <\/table>\n        <\/div>\n    <\/div>\n<\/div>\n        <div class=\"row-100 justify-content-md-center faq-item content-item\">\n            <div class=\"title-row\">\n                <h3 class=\"faq-question h5 title\">Engagez les clients sur n'importe quel canal num\u00e9rique<\/h3>\n                <i class=\"fa-kit fa-chevron-down\"><\/i>\n            <\/div>\n            <div class=\"faq-answer content-row accordion-hidden\" style=\"display: none;\">\n                <div class=\"content-details\">\n                    <table class=\"pricing-grid\">\n                        <tr class=\"floating-header\">\n                            <th class=\"main\"><\/th>\n                            <th>Genesys\u00a0Cloud CX\u00a02\u00a0Digital<\/th>\n                            <th>Genesys\u00a0Cloud CX\u00a03\u00a0Digital<\/th>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Messagerie web&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"R\u00e9solvez rapidement n'importe quelle situation client \u00e0 l'aide de la messagerie asynchrone dot\u00e9e de contenus multim\u00e9dias enrichis\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                        <td class=\"main\">E-mail&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Acc\u00e9l\u00e9rez le temps de r\u00e9ponse en acheminant les e-mails vers les bons conseillers en fonction de l'analyse du contenu et de la charge de travail des conseillers\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Messages SMS&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Offrez \u00e0 vos clients un moyen rapide d'interagir avec vous, \u00e0 leur convenance, par le biais d'un message \u00e9crit\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Applications de messagerie tierces&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Communiquez avec vos clients sur les plateformes qu'ils utilisent d\u00e9j\u00e0, notamment Facebook Messenger, X\/Twitter, Instagram, WhatsApp, etc.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">\u00c9coute sociale et engagement&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"\u00c9coutez \u00e0 travers des mots-cl\u00e9s, des comptes ou des hashtags avec une analyse de sentiment dirig\u00e9e par l'IA pour identifier les publications publiques n\u00e9cessitant une r\u00e9ponse. Tout est g\u00e9r\u00e9 via le m\u00eame espace de travail d'agent, avec une approche de routage et de file d'attente que pour les autres interactions.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Jetons<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Jetons<\/span><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Co-navigation&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Visualisez ce que vos clients voient afin de simplifier les interactions\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                    <\/table>\n                <\/div>\n            <\/div>\n        <\/div>\n        <div class=\"row-100 justify-content-md-center faq-item content-item\">\n            <div class=\"title-row\">\n                <h3 class=\"faq-question h5 title\">Cr\u00e9ez des exp\u00e9riences optimales pour les collaborateurs<\/h3>\n                <i class=\"fa-kit fa-chevron-down\"><\/i>\n            <\/div>\n            <div class=\"faq-answer content-row accordion-hidden\" style=\"display: none;\">\n                <div class=\"content-details\">\n                    <table class=\"pricing-grid\">\n                        <tr class=\"floating-header\">\n                            <th class=\"main\"><\/th>\n                            <th>Genesys\u00a0Cloud CX\u00a02\u00a0Digital<\/th>\n                            <th>Genesys\u00a0Cloud CX\u00a03\u00a0Digital<\/th>\n                        <\/tr>\n                        <tr class=\"grid group-row\">\n                            <td class=\"main\" colspan=\"4\">Performances des collaborateurs<\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">Informations en temps r\u00e9el sur les performances&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Suivez, g\u00e9rez et am\u00e9liorez les niveaux de service gr\u00e2ce \u00e0 des outils qui contr\u00f4lent les performances et permettent aux conseillers de s'aligner sur les objectifs de l'entreprise\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><span>Module compl\u00e9mentaire<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">Gamification&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Rendez le travail ludique et cr\u00e9ez une culture de l'apprentissage, encouragez l'\u00e9quit\u00e9 et la transparence, et r\u00e9duisez le temps consacr\u00e9 \u00e0 l'int\u00e9gration\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><span>Module compl\u00e9mentaire<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">Formation et d\u00e9veloppement&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Offrez \u00e0 vos \u00e9quipes une formation et un coaching cibl\u00e9s bas\u00e9s sur des donn\u00e9es en temps r\u00e9el et post-interaction\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><span>Module compl\u00e9mentaire<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">Coaching&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Aidez \u00e0 am\u00e9liorer instantan\u00e9ment les performances des conseillers, favorisez l'apprentissage en optimisant \u00e0 la fois la satisfaction des conseillers et des clients\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><span>Module compl\u00e9mentaire<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-row\">\n                            <td class=\"main\" colspan=\"4\">Gestion des effectifs<\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">Pr\u00e9vision de l'IA&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Donnez aux responsables davantage de moyens avec l'IA avanc\u00e9e et plus de 25\u00a0mod\u00e8les d'apprentissage automatique pour des pr\u00e9visions pr\u00e9cises\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a><\/td>\n                            <td><span>Module compl\u00e9mentaire<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">Planification par IA&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Cr\u00e9er des plannings r\u00e9alistes pour r\u00e9pondre \u00e0 la demande et am\u00e9liorer l'efficacit\u00e9 op\u00e9rationnelle en se basant sur les donn\u00e9es de demande les plus r\u00e9centes.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><span>Module compl\u00e9mentaire<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">Capacity planning&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Make strategic hiring, training, and resourcing decisions using scenario-based modeling\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><span>Module compl\u00e9mentaire<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">Gestion des cong\u00e9s &nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"G\u00e9rez les cong\u00e9s de mani\u00e8re proactive en utilisant des limites, des plans et des demandes des conseillers\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><span>Module compl\u00e9mentaire<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">Surveillance et respect des proc\u00e9dures&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Fournissez aux responsables des ressources humaines une vue optimale en temps r\u00e9el pour une prise de d\u00e9cision instantan\u00e9e\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><span>Module compl\u00e9mentaire<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">Applications de mobilit\u00e9 (Tempo\u00ae)&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Donnez aux employ\u00e9s la possibilit\u00e9 d'acc\u00e9der aux plannings, g\u00e9rez les demandes de cong\u00e9s, examinez les mises \u00e0 jour de statut et contr\u00f4lez le respect des proc\u00e9dures, \u00e0 tout moment et partout\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-row\">\n                            <td class=\"main\" colspan=\"4\">Assurance qualit\u00e9 et conformit\u00e9<\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">Surveillance en temps r\u00e9el&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Suivez et encadrez les interactions en cours sans perturber la conversation\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">Enregistrement des interactions et des activit\u00e9s \u00e0 l'\u00e9cran&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Effectuez un enregistrement complet de tous les canaux gr\u00e2ce \u00e0 deux modes d'enregistrement\u00a0: bas\u00e9 sur les utilisateurs et bas\u00e9 sur une r\u00e8gle\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">Gestion de la qualit\u00e9 et \u00e9valuations&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Optimisez l'analyse des interactions pour d\u00e9couvrir les possibilit\u00e9s d'am\u00e9lioration\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">Voix du client&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Collectez des informations apr\u00e8s l'interaction, sans effort, gr\u00e2ce \u00e0 des enqu\u00eates en ligne\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><span>Module compl\u00e9mentaire<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-row\">\n                            <td class=\"main\" colspan=\"3\">Analyses vocales et textuelles<\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">Transcription d'interaction&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Capturez chaque conversation avec une transcription aliment\u00e9e par l'IA \u00e0 travers les canaux num\u00e9riques pour une documentation pr\u00e9cise et des analyses approfondies. Prot\u00e9gez les informations des clients gr\u00e2ce au masquage des donn\u00e9es.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Jetons<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">D\u00e9tection de sujets, gestion et cat\u00e9gories&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"D\u00e9tecter et cat\u00e9goriser automatiquement les sujets pour aider les \u00e9quipes \u00e0 suivre les points de douleur des clients, les domaines d'int\u00e9r\u00eat \u00e9lev\u00e9 et les tendances.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Jetons<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">Explorateur de sujets&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Identifier les sujets \u00e9mergents et les sch\u00e9mas de conversation, afin d'aider les \u00e9quipes \u00e0 anticiper les besoins des clients et \u00e0 optimiser les strat\u00e9gies d'auto-assistance et de formation.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Jetons<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">Analyse du sentiment client et de l'acoustique&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Comprendre le sentiment des clients en analysant les interactions positives, neutres et n\u00e9gatives, et capturer les indices non verbaux tels que le silence, les interruptions et les sch\u00e9mas de discours pour une gestion proactive de la qualit\u00e9.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Jetons<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">Analyse de l'empathie des agents&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Mesurer l'empathie dans les r\u00e9ponses des agents, afin de fournir des interactions client qui soient utiles, soutenantes et align\u00e9es avec les attentes des clients.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Jetons<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">Gestion du dictionnaire&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Am\u00e9liorez la pr\u00e9cision de la transcription en personnalisant les mod\u00e8les linguistiques avec une terminologie sp\u00e9cifique \u00e0 l'industrie, des noms de produits et des phrases uniques.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Jetons<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">Recherche de contenu avec vue des tendances par sujet et sentiment&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Recherchez et r\u00e9cup\u00e9rez rapidement des transcriptions bas\u00e9es sur des mots-cl\u00e9s et des mesures analytiques pour obtenir des informations historiques.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Jetons<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-row\">\n                            <td class=\"main\" colspan=\"3\">Superviseur Copilote&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"L'IA fournit aux superviseurs des informations en temps r\u00e9el sur les interactions entre humains et IA, permettant des processus de gestion \u00e9volutifs qui favorisent l'excellence op\u00e9rationnelle.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">Traduction par IA&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Traduire automatiquement les interactions avec une compr\u00e9hension contextuelle, am\u00e9liorant ainsi l'efficacit\u00e9 de la gestion de la qualit\u00e9 pour les \u00e9quipes mondiales.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Jetons<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Jetons<\/span><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">R\u00e9sum\u00e9 de l'IA&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Gagnez du temps avec des r\u00e9sum\u00e9s de conversations automatis\u00e9s et d\u00e9couvrez instantan\u00e9ment les principaux moteurs de conversation, les raisons des sentiments et les sch\u00e9mas de r\u00e9solution.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Jetons<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Jetons<\/span><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-row\">\n                            <td class=\"main\" colspan=\"3\">Superviseur Virtuel&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Utilisez l'IA pour automatiser les t\u00e2ches r\u00e9p\u00e9titives, r\u00e9duisant ainsi l'effort manuel pour les superviseurs afin qu'ils puissent se concentrer sur des t\u00e2ches \u00e0 plus forte valeur ajout\u00e9e.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">\u00c9valuation par l'IA&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Automatisez les \u00e9valuations de qualit\u00e9 avec un syst\u00e8me de notation aliment\u00e9 par l'IA, fournissant une justification contextuelle pour chaque r\u00e9ponse afin de garantir des \u00e9valuations \u00e9quitables, coh\u00e9rentes et bas\u00e9es sur les donn\u00e9es \u00e0 grande \u00e9chelle.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Jetons<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Jetons<\/span><\/td>\n                        <\/tr>\n                    <\/table>\n                <\/div>\n            <\/div>\n        <\/div>\n        <div class=\"row-100 justify-content-md-center faq-item content-item\">\n            <div class=\"title-row\">\n                <h3 class=\"faq-question h5 title\">Int\u00e9gration parfaite \u00e0 votre \u00e9cosyst\u00e8me d'exp\u00e9rience client (CX)<\/h3>\n                <i class=\"fa-kit fa-chevron-down\"><\/i>\n            <\/div>\n            <div class=\"faq-answer content-row accordion-hidden\" style=\"display: none;\">\n                <div class=\"content-details\">\n                    <table class=\"pricing-grid\">\n                        <tr class=\"floating-header\">\n                            <th class=\"main\"><\/th>\n                            <th>Genesys\u00a0Cloud CX\u00a02\u00a0Digital<\/th>\n                            <th>Genesys\u00a0Cloud CX\u00a03\u00a0Digital<\/th>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Acc\u00e8s \u00e0 la marketplace AppFoundry &nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Ajoutez de la valeur en quelques clics gr\u00e2ce \u00e0 des fonctionnalit\u00e9s pr\u00e9construites et des connecteurs vers d'autres syst\u00e8mes \u00e0 partir d'une vaste place de march\u00e9.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Int\u00e9gration des bots (Amazon Lex et Google Cloud)&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Give customers support at any hour with specialized bots from Amazon, Google and more\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><span>Module compl\u00e9mentaire<\/span><\/td>\n                            <td><span>Module compl\u00e9mentaire<\/span><\/td>\n                        <\/tr>\n                    <\/table>\n                <\/div>\n            <\/div>\n        <\/div>\n        <div class=\"row-100 justify-content-md-center faq-item content-item\">\n            <div class=\"title-row\">\n                <h3 class=\"faq-question h5 title\">Contactez les clients de mani\u00e8re proactive via diff\u00e9rents canaux<\/h3>\n                <i class=\"fa-kit fa-chevron-down\"><\/i>\n            <\/div>\n            <div class=\"faq-answer content-row accordion-hidden\" style=\"display: none;\">\n                <div class=\"content-details\">\n                    <table class=\"pricing-grid\">\n                        <tr class=\"floating-header\">\n                            <th class=\"main\"><\/th>\n                            <th>Genesys\u00a0Cloud CX\u00a02\u00a0Digital<\/th>\n                            <th>Genesys\u00a0Cloud CX\u00a03\u00a0Digital<\/th>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Campagnes de communication sortante par SMS et e-mail&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Cr\u00e9ez des opportunit\u00e9s durables et d\u00e9tournez les appels gr\u00e2ce \u00e0 des campagnes de communication sortante num\u00e9riques\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Appels entrants\/sortants&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Augmentez l'utilisation des conseillers, r\u00e9duisez les temps d'attente et r\u00e9gulez le volume en combinant les interactions entrantes et sortantes\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Notifications proactives&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Ciblez les bons clients, au bon moment, avec des messages de conversation proactifs, des notifications par SMS, etc.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">API sans conseiller&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Envoyez automatiquement des messages aux clients \u00e0 partir de syst\u00e8mes back-end sur la base d'\u00e9v\u00e9nements d\u00e9clench\u00e9s\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                    <\/table>\n                <\/div>\n            <\/div>\n        <\/div>\n        <div class=\"row-100 justify-content-md-center faq-item content-item\">\n            <div class=\"title-row\">\n                <h3 class=\"faq-question h5 title\">Prenez les bonnes d\u00e9cisions gr\u00e2ce aux rapports et analyses<\/h3>\n                <i class=\"fa-kit fa-chevron-down\"><\/i>\n            <\/div>\n            <div class=\"faq-answer content-row accordion-hidden\" style=\"display: none;\">\n                <div class=\"content-details\">\n                    <table class=\"pricing-grid\">\n                        <tr class=\"floating-header\">\n                            <th class=\"main\"><\/th>\n                            <th>Genesys\u00a0Cloud CX\u00a02\u00a0Digital<\/th>\n                            <th>Genesys\u00a0Cloud CX\u00a03\u00a0Digital<\/th>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Tableaux de bord des performances personnalisables&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Obtenez des analyses et des tableaux de bord en temps r\u00e9el pour g\u00e9rer efficacement les \u00e9quipes sur tous les canaux\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Rapports historiques&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Pr\u00e9servez le contexte historique de votre centre de contact et g\u00e9n\u00e9rez des rapports pour suivre et analyser les indicateurs cl\u00e9s de performance\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Vues en temps r\u00e9el et historiques&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Regroupez les donn\u00e9es en temps r\u00e9el et les donn\u00e9es historiques, et recherchez facilement des clients ou des interactions sp\u00e9cifiques\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Rapports personnalis\u00e9s et visualisations des donn\u00e9es&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Disposez d'une proc\u00e9dure d'int\u00e9gration de donn\u00e9es automatis\u00e9e, d'un entrep\u00f4t de donn\u00e9es analytiques dans le cloud et de donn\u00e9es en temps r\u00e9el fournies dans un tableau de bord qui r\u00e9pond \u00e0 vos exigences les plus complexes\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><span>Module compl\u00e9mentaire<\/span><\/td>\n                            <td><span>Module compl\u00e9mentaire<\/span><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Flux de parcours&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Identifier les opportunit\u00e9s d'am\u00e9lioration gr\u00e2ce \u00e0 la visualisation du comportement des clients.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><span>Module compl\u00e9mentaire<\/span><\/td>\n                            <td><span>Module compl\u00e9mentaire<\/span><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Gestion des parcours&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Donnez \u00e0 votre organisation les moyens d'aligner et d'optimiser le parcours de chaque client.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><span>Module compl\u00e9mentaire<\/span><\/td>\n                            <td><span>Module compl\u00e9mentaire<\/span><\/td>\n                        <\/tr>\n                    <\/table>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=\u00a0\u00bb1\/2&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h2>Orchestrez des exp\u00e9riences plus puissantes avec ces modules compl\u00e9mentaires<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=\u00a0\u00bb1\/3&Prime;][vc_column_text ct_style=\u00a0\u00bblist-block\u00a0\u00bb css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h3 class=\"h5\">Engagement collaborateur<\/h3>\n<p class=\"text-16\">Donnez aux collaborateurs les outils, le soutien et les opportunit\u00e9s de d\u00e9veloppement n\u00e9cessaires pour s&#39;\u00e9panouir pleinement dans leur travail.<\/p>\n<p class=\"text-16 mt-2 font-weight-medium\">Disponible pour\u00a0:<\/p>\n<p class=\"text-14 font-weight-medium\" style=\"margin-top: 0.25rem;\">CX2D<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/3&Prime;][vc_column_text ct_style=\u00a0\u00bblist-block\u00a0\u00bb css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h3 class=\"h5\">Automatisation des t\u00e2ches<\/h3>\n<p class=\"text-16\">Augmentez la productivit\u00e9 du centre de contact pour tout type de travail, y compris les t\u00e2ches de back-office.<\/p>\n<p class=\"text-16 mt-2 font-weight-medium\">Disponible pour\u00a0:<\/p>\n<p class=\"text-14 font-weight-medium\" style=\"margin-top: 0.25rem;\">CX2D<span class=\"ml-1\">CX3D<\/span><\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/3&Prime;][vc_column_text ct_style=\u00a0\u00bblist-block\u00a0\u00bb css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h3 class=\"h5\">Analyses personnalis\u00e9es<\/h3>\n<p class=\"text-16\">Obtenez un maximum d&#39;insights gr\u00e2ce \u00e0 des tableaux de bord et rapports pr\u00e9d\u00e9finis et personnalisables, au data\u00a0warehousing et \u00e0 l&#39;importation de donn\u00e9es externes.<\/p>\n<p class=\"text-16 mt-2 font-weight-medium\">Disponible pour\u00a0:<\/p>\n<p class=\"text-14 font-weight-medium\" style=\"margin-top: 0.25rem;\">CX2D<span class=\"ml-1\">CX3D<\/span><\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/3&Prime;][vc_column_text ct_style=\u00a0\u00bblist-block\u00a0\u00bb css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h3 class=\"h5\">Heures d&#39;interaction<\/h3>\n<p class=\"text-16\">\u00c9tendez les fonctionnalit\u00e9s du centre de contact aux utilisateurs occasionnels gr\u00e2ce \u00e0 une tarification horaire \u00e9conomique.<\/p>\n<p class=\"text-16 mt-2 font-weight-medium\">Disponible pour\u00a0:<\/p>\n<p class=\"text-14 font-weight-medium\" style=\"margin-top: 0.25rem;\">CX2D<span class=\"ml-1\">CX3D<\/span><\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/3&Prime;][vc_column_text ct_style=\u00a0\u00bblist-block\u00a0\u00bb css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h3 class=\"h5\">AppFoundry<sup>\u00ae<\/sup> Marketplace<\/h3>\n<p class=\"text-16\">D\u00e9couvrez les int\u00e9grations et applications pr\u00e9configur\u00e9es (notamment CRM, communications unifi\u00e9es, business intelligence, bots, etc.) pour atteindre vos objectifs plus rapidement.<\/p>\n<p class=\"text-16 mt-2 font-weight-medium\">Disponible pour\u00a0:<\/p>\n<p class=\"text-14 font-weight-medium\" style=\"margin-top: 0.25rem;\">CX2D<span class=\"ml-1\">CX3D<\/span><\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=\u00a0\u00bb1\/2&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h2>Pas de frais cach\u00e9s<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=\u00a0\u00bb1\/2&Prime;][vc_column_text ct_style=\u00a0\u00bbstat\u00a0\u00bb css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<p class=\"h1\">90\u00a0%<\/p>\n<p>des besoins des clients sont satisfaits gr\u00e2ce \u00e0 notre <a href=\"https:\/\/help.genesys.cloud\/articles\/genesys-cloud-fair-use-policy\/\" target=\"_blank\" rel=\"noopener\">politique d&#39;utilisation \u00e9quitable<\/a> Cela comprend le stockage des donn\u00e9es, les appels d&#39;API et les messages SMS lorsque vous utilisez des services SMS tiers. Pour certains cas d&#39;usage n\u00e9cessitant une utilisation suppl\u00e9mentaire, des tarifs comp\u00e9titifs s&#39;appliquent.[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/2&Prime;][vc_column_text ct_style=\u00a0\u00bbstat\u00a0\u00bb css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<p class=\"h1\">Jetons d&#39;IA <img decoding=\"async\" style=\"height: 48px;\" src=\"\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-card\/genesys-ai-token-pricing.svg\"><\/p>\n<p>Des jetons Genesys\u00a0Cloud <a href=\"https:\/\/help.genesys.cloud\/articles\/ai-experience-tokens-metering-and-pricing\/\" target=\"_blank\" rel=\"noopener\">Al Experience<\/a> sont inclus dans chaque package Genesys\u00a0Cloud\u00a0CX<sup>\u00ae<\/sup>. Des jetons suppl\u00e9mentaires peuvent \u00eatre achet\u00e9s \u00e0 l&#39;usage ou au forfait \u00e0 un tarif pr\u00e9f\u00e9rentiel.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=\u00a0\u00bb%5B%7B%7D%5D\u00a0\u00bb el_class=\u00a0\u00bbd-none d-lg-block\u00a0\u00bb][vc_row][vc_column][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h2 class=\"mb-0\" style=\"text-align: center;\">Les plus grandes marques mondiales font confiance \u00e0 Genesys<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"component-customer-carousel logos-only compressed-logos\" data-layout=\"logos-only\" data-count=\"5\"><div class=\"carousel-main-row\"><div class=\"carousel-logo-col\"><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View State of Iowa story\" title=\"State of Iowa\" href=\"https:\/\/www.genesys.com\/customer-stories\/state-of-iowa\"><img decoding=\"async\" class=\"company-logo\" alt=\"Iowa logo transparent x250\" src=\"https:\/\/www.genesys.com\/media\/iowa-logo-transparent-x250.png\" width=\"250\" height=\"114\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View NatWest Group story\" title=\"NatWest Group\" href=\"https:\/\/www.genesys.com\/customer-stories\/natwest-group\"><img decoding=\"async\" class=\"company-logo\" alt=\"Natwest logo x250\" src=\"https:\/\/www.genesys.com\/media\/natwest-logo-x250.png\" width=\"250\" height=\"54\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View See Tickets story\" title=\"See Tickets\" href=\"https:\/\/www.genesys.com\/customer-stories\/see-tickets\"><img decoding=\"async\" class=\"company-logo\" alt=\"See ticketsx200\" src=\"https:\/\/www.genesys.com\/media\/see-ticketsx200.png\" width=\"200\" height=\"38\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Utilita story\" title=\"Utilita\" href=\"https:\/\/www.genesys.com\/customer-stories\/utilita\"><img decoding=\"async\" class=\"company-logo\" alt=\"Utilita logo png 5 cropped x250\" src=\"https:\/\/www.genesys.com\/media\/utilita-logo-png-5-cropped-x250.png\" width=\"250\" height=\"67\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View AdaptHealth story\" title=\"AdaptHealth\" href=\"https:\/\/www.genesys.com\/customer-stories\/adapthealth\"><img decoding=\"async\" class=\"company-logo\" alt=\"Adapthealthx250\" src=\"https:\/\/www.genesys.com\/media\/AdaptHealthx250.png\" width=\"250\" height=\"37\"><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=\u00a0\u00bbenable\u00a0\u00bb background_color=\u00a0\u00bbbgc-lgray\u00a0\u00bb flair=\u00a0\u00bb%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1742257020842{background-image: url(https:\/\/www.genesys.com\/media\/Threads-Right-Wave.png?id=549945) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\u00a0\u00bb][vc_row background_color=\u00a0\u00bbbgc-glass\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb el_class=\u00a0\u00bbform-card\u00a0\u00bb el_id=\u00a0\u00bbget-started\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/2&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h2>Parler \u00e0 un expert en tarification<\/h2>\n<p>Sur notre site web ou en \u00e9change direct avec un expert en tarification de Genesys, nous faisons tout pour simplifier notre structure tarifaire. Contactez-nous d\u00e8s aujourd&#39;hui pour d\u00e9couvrir les fonctionnalit\u00e9s et les options de tarification qui r\u00e9pondent le mieux aux besoins, au budget et aux objectifs de votre entreprise.[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/2&Prime;]<div class=\"eloq_form elq-container gmkto_form_type_advanced gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init no-bg-form yesknown yesprefill yespp strict-check\"  ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Heureux de vous revoir,<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Ce n\u2019est pas vous ?<\/a><\/p><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7011T000001kpokQAA\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"https:\/\/www.genesys.com\/pricing\/thank-you\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/pages\/535384\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"page\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"fr-fr\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/pages\/535384\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"535384\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"E-mail professionnel\" placeholder=\"E-mail professionnel\">\n        <label for=\"fe192\">E-mail professionnel<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"Pr\u00e9nom\">\n        <label for=\"fe190\">Pr\u00e9nom<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"Nom\">\n        <label for=\"fe191\">Nom<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">Cadre sup\u00e9rieur<\/option><option value=\"VP\">VP<\/option><option value=\"Director\">Directeur<\/option><option value=\"Manager\">Manager<\/option><option value=\"Principal\">Principal<\/option><option value=\"Engineer \/ Architect\">Ing\u00e9nieur\/Architecte<\/option><option value=\"Consultant\">Consultant<\/option><option value=\"Analyst\">Analyste<\/option><option value=\"Partner\">Partenaire<\/option><option value=\"Staff\">Personnel<\/option><option value=\"Unknown\">Autre<\/option>\n        <\/select>\n        <label for=\"fe219\">R\u00f4le<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">R\u00e9clamations<\/option><option value=\"Collections\">Collecte<\/option><option value=\"Contact Center Management\">Gestion du centre de contact<\/option><option value=\"Customer Experience\">Exp\u00e9rience client<\/option><option value=\"Customer Service\">Service client<\/option><option value=\"Ecommerce\/Digital Channels\">E-commerce\/canaux digitaux<\/option><option value=\"Finance\">Finance<\/option><option value=\"Human Resources\">Ressources humaines<\/option><option value=\"Influencer\">Influenceur<\/option><option value=\"Information Technology\">IT<\/option><option value=\"IT Architecture\">IT Architecture<\/option><option value=\"IT Infrastructure\">IT Infrastructure<\/option><option value=\"IVR\">SVI<\/option><option value=\"Marketing\">Marketing<\/option><option value=\"Operations \/ Process Management\">Gestion des op\u00e9rations\/processus<\/option><option value=\"Production Management\">Gestion de la production<\/option><option value=\"Purchasing\">Achats<\/option><option value=\"Sales\">Ventes<\/option><option value=\"Unknown\">Autre<\/option>\n        <\/select>\n        <label for=\"fe218\">D\u00e9partement<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"Nom de la soci\u00e9t\u00e9\">\n        <label for=\"fe193\">Nom de la soci\u00e9t\u00e9<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"T\u00e9l\u00e9phone\">\n        <label for=\"fe215\">T\u00e9l\u00e9phone<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Pays<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">D\u00e9partement\/r\u00e9gion<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"Your Website\">\n        <label for=\"fe801\">Your Website<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"city\" id=\"fe226\" value=\"\" placeholder=\"Ville\">\n        <label for=\"fe226\">Ville<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"Intitul\u00e9 du poste\">\n        <label for=\"fe220\">Intitul\u00e9 du poste<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">Banque<\/option><option value=\"Business Services\">Services commerciaux<\/option><option value=\"Capital Markets\">Capital Markets<\/option><option value=\"Communications\">Communications<\/option><option value=\"Consumer Products\">Consumer Products<\/option><option value=\"Defense & Intelligence\">Defense & Intelligence<\/option><option value=\"Education & Non-Profit\">Education & Non-Profit<\/option><option value=\"Energy & Utilities\">\u00c9nergie et services publics<\/option><option value=\"Entertainment\">Divertissement<\/option><option value=\"Government\">Service public<\/option><option value=\"Insurance\">Assurance<\/option><option value=\"Life Sciences\">Life Sciences<\/option><option value=\"Logistics\">Logistics<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Providers<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">Technologies<\/option><option value=\"Travel & Hospitality\">Travel & Hospitality<\/option><option value=\"Retail Banking\">Retail Banking<\/option><option value=\"Other\">Autre<\/option>\n        <\/select>\n        <label for=\"fe221\">Industrie<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">Recherches pr\u00e9liminaires<\/option><option value=\"Gathering business requirements\">\u00c9tablissement d\u2019un cahier des charges<\/option><option value=\"Comparing solutions\">Comparaison de solutions<\/option><option value=\"Ready for a conversation\">Pr\u00eat \u00e0 engager une discussion<\/option>\n        <\/select>\n        <label for=\"fe222\">Domaine d\u2019int\u00e9r\u00eat<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1 \u00e0 20<\/option><option value=\"21-50\">21 \u00e0 50<\/option><option value=\"51-100\">51 \u00e0 100<\/option><option value=\"101-300\">101 \u00e0 300<\/option><option value=\"301-500\">301 \u00e0 500<\/option><option value=\"501-1000\">501 \u00e0 1\u00a0000<\/option><option value=\">1000\">Plus de 1\u00a0000<\/option><option value=\"No Contact Center\">Pas un centre de contact<\/option><option value=\"Don't Know\">Ne sait pas<\/option>\n        <\/select>\n        <label for=\"fe225\">Nombre de postes agents<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-floating form-row el_field \"><input type=\"hidden\" name=\"reusableField01Label\" id=\"fe460\" value=\"Pricing edition\"><select class=\"form-select el_field elq-item-select required select\" id=\"fe461\" name=\"reusableField01Value\" data-value=\"\"><option value=\"gc2_d\">Genesys Cloud CX 2 Digital<\/option><option value=\"gc3_d\">Genesys Cloud CX 3 Digital<\/option><\/select><label for=\"fe461\">Pricing edition<span class=\"required-asterisk\">*<\/span><\/label><\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">Oui. Me tenir inform\u00e9 par e-mail ou par t\u00e9l\u00e9phone des informations relatives \u00e0 Genesys.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">Je souhaite \u00eatre contact\u00e9 par un expert CX<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"OFF\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"\u00c9changeons\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"\u00c9changeons\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>En fournissant vos informations, vous acceptez notre <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">politique de confidentialit\u00e9<\/a><\/span><\/div><\/div><\/form><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column offset=\u00a0\u00bbvc_col-md-offset-1 vc_col-md-10&Prime;]<div class=\"component-accordion-container\" data-display=\"accordion\"><div class=\"heading-container mb-4\"><h2 class=\"mb-1\">FAQ sur les tarifs de Genesys Cloud CX Digital<\/h2><div class=\"input-container\"><div class=\"search-container\"><i class=\"fa-kit fa-magnifying-glass search-icon\"><\/i><input type=\"text\" placeholder=\"Search Pricing FAQ\" class=\"search-component-accordion\"\/><a href=\"#\"><span class=\"clear-icon\">&#10006;<\/span><\/a><\/div><\/div><\/div><div class=\"component-accordion-content custom-accordion\" data-opened=\"1\"><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Comment le co\u00fbt mensuel final est-il d\u00e9termin\u00e9 ?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p><a href=\"#get-started\" rel=\"noopener\">Contactez un expert Genesys<\/a> pour obtenir les co\u00fbts mensuels d\u00e9finitifs en fonction des besoins propres \u00e0 votre entreprise. Ce conseiller vous aidera \u00e0 \u00e9laborer une solution \u00e0 m\u00eame de r\u00e9inventer les exp\u00e9riences de vos clients et collaborateurs autour de Genesys Cloud\u2122, notre plateforme d&#39;orchestration de l&#39;exp\u00e9rience pilot\u00e9e par\u00a0IA.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Quelle est la diff\u00e9rence entre les utilisateurs nomm\u00e9s et les utilisateurs simultan\u00e9s ?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Un utilisateur nomm\u00e9 peut utiliser Genesys Cloud CX Digital \u00e0 tout moment. Par exemple, si 100 personnes ont besoin d&rsquo;acc\u00e9der au logiciel, m\u00eame si elles ne l&rsquo;utilisent pas en m\u00eame temps, 100 utilisateurs nomm\u00e9s seront n\u00e9cessaires.<\/p>\n<p>Des utilisateurs simultan\u00e9s peuvent utiliser Genesys Cloud CX Digital simultan\u00e9ment au cours d&rsquo;une p\u00e9riode de facturation donn\u00e9e. Par exemple, si 100\u00a0personnes ont besoin d&rsquo;acc\u00e9der au logiciel, mais que seules 50\u00a0personnes l&rsquo;utilisent en m\u00eame temps, 50\u00a0utilisateurs simultan\u00e9s seront n\u00e9cessaires. Un suppl\u00e9ment est factur\u00e9 pour les licences d&rsquo;utilisateurs simultan\u00e9s afin de refl\u00e9ter la valeur relative per\u00e7ue.<\/p>\n<p>Genesys Cloud CX propose \u00e0 la fois des mod\u00e8les de licences nominatives et simultan\u00e9es. Toutefois, les mod\u00e8les nominatifs et simultan\u00e9s ne peuvent pas \u00eatre combin\u00e9s.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Dois-je payer pour un niveau sup\u00e9rieur si seulement certains de mes utilisateurs ont besoin de la fonctionnalit\u00e9 suppl\u00e9mentaire ?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Genesys propose des options flexibles pour r\u00e9pondre \u00e0 vos besoins en termes de fonctionnalit\u00e9s. Si seul un sous-ensemble d&rsquo;utilisateurs a besoin des fonctionnalit\u00e9s Workforce\u00a0Engagement\u00a0Management (WEM), une licence compl\u00e9mentaire WEM peut \u00eatre achet\u00e9e en plus de la licence Genesys\u00a0Cloud\u00a02\u00a0Digital qui leur est destin\u00e9e. Ainsi, la flexibilit\u00e9 est assur\u00e9e pour r\u00e9pondre \u00e9conomiquement aux besoins de l&rsquo;entreprise.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Que se passe-t-il si certains de nos utilisateurs doivent g\u00e9rer \u00e0 la fois des interactions vocales et num\u00e9riques ?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Nous proposons des <a href=\"https:\/\/www.genesys.com\/fr-fr\/pricing\">licences omnicanales<\/a> Genesys Cloud CX 2, Genesys Cloud CX 3 ou Genesys Cloud CX 4 \u00e0 un tarif comp\u00e9titif pour les entreprises op\u00e9rant dans un environnement omnicanal. Ces licences permettent toujours d&#39;utiliser des licences num\u00e9riques uniquement. Par exemple, une organisation peut acheter des licences Genesys\u00a0Cloud\u00a0CX\u00a02 tout en demandant \u00e0 certains conseillers d&#39;utiliser des licences Genesys\u00a0Cloud\u00a0CX\u00a02\u00a0Digital \u00e0 un tarif inf\u00e9rieur.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Quelle est la meilleure fa\u00e7on de d\u00e9terminer le nombre de jetons Genesys Cloud AI Experience n\u00e9cessaires ?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Cela d\u00e9pendra des solutions d&#39;IA utilis\u00e9es. Genesys propose quatre solutions avanc\u00e9es n\u00e9cessitant des jetons AI\u00a0Experience\u00a0: Agent Copilot, Virtual Agent, Supervisor Copilot, Virtual Supervisor, Genesys Predictive Routing, Genesys Predictive Engagement, Genesys Cloud Social et des bots.<\/p>\n<p>Agent\u00a0Copilot est bas\u00e9 sur le nombre de conseillers qui ont besoin de cette technologie. Genesys\u00a0Predictive\u00a0Routing est bas\u00e9 sur le nombre de routages effectifs. Genesys\u00a0Predictive\u00a0Engagement est bas\u00e9 sur la quantit\u00e9 de trafic sur le site web qui d\u00e9clenche un \u00e9v\u00e9nement. Les bots sont bas\u00e9s sur les sessions pour les engagements digitaux et sur les minutes pour les engagements vocaux. <a href=\"https:\/\/help.genesys.cloud\/articles\/ai-experience-tokens-metering-and-pricing\/\" target=\"_blank\" rel=\"noopener\">En savoir plus.<\/a><\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Y a-t-il un surco\u00fbt pour le stockage de donn\u00e9es ? Qu'en est-il des autres services de base ?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Pour la plupart des clients, les besoins d&#39;utilisation sont satisfaits par les possibilit\u00e9s offertes dans notre <a href=\"https:\/\/help.genesys.cloud\/articles\/genesys-cloud-fair-use-policy\/\" target=\"_blank\" rel=\"noopener\">politique d&#39;utilisation \u00e9quitable<\/a>. Cela comprend le stockage des donn\u00e9es, les appels d&#39;API et les messages SMS lorsque vous utilisez des services SMS tiers. Pour certains cas d&#39;usage n\u00e9cessitant une utilisation suppl\u00e9mentaire, des tarifs comp\u00e9titifs s&#39;appliquent.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">O\u00f9 puis-je trouver les conditions g\u00e9n\u00e9rales de Genesys Cloud ?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Les conditions g\u00e9n\u00e9rales de Genesys\u00a0Cloud peuvent \u00eatre consult\u00e9es dans le <a href=\"https:\/\/help.genesys.cloud\/articles\/global-genesys-cloud-service-terms-and-conditions\/\" target=\"_blank\" rel=\"noopener\">centre de ressources<\/a>.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Quelle est la proc\u00e9dure d'achat de Genesys Cloud CX Digital ?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Nous vous simplifions la vie. <a href=\"#get-started\" rel=\"noopener\">Contactez-nous<\/a> pour en savoir plus.<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section sec_modern_width=\u00a0\u00bbenable\u00a0\u00bb background_color=\u00a0\u00bbbgc-lgray\u00a0\u00bb m_background_color=\u00a0\u00bbbgc-lgray\u00a0\u00bb flair=\u00a0\u00bb%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22flair_image%22%3A%22561993%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_left%22%3A%220%22%2C%22flair_bottom%22%3A%220%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1742256376566{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\u00a0\u00bb][vc_row][vc_column offset=\u00a0\u00bbvc_col-lg-offset-3 vc_col-lg-6 vc_col-md-offset-2 vc_col-md-8&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb] Tarification de Genesys\u00a0Cloud\u00a0CX\u00a0Digital Explorez les fonctionnalit\u00e9s digitales, les capacit\u00e9s d&#39;IA et les options de tarification adapt\u00e9es aux enjeux de votre entreprise. Des options toujours simples, transparentes et flexibles. [\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section flair=\u00a0\u00bb%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1741851535983{padding-top: 2rem !important;padding-bottom: 0px !important;}\u00a0\u00bb][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=\u00a0\u00bb2\/3&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb] Comparer [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":244536,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-535384","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/pages\/535384","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/comments?post=535384"}],"version-history":[{"count":20,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/pages\/535384\/revisions"}],"predecessor-version":[{"id":617962,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/pages\/535384\/revisions\/617962"}],"up":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/pages\/244536"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/media?parent=535384"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}