{"id":520460,"date":"2024-05-19T15:37:16","date_gmt":"2024-05-19T22:37:16","guid":{"rendered":"https:\/\/www.genesys.com\/aws"},"modified":"2025-08-27T06:33:44","modified_gmt":"2025-08-27T13:33:44","slug":"aws","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/fr-fr\/partners\/global-strategic-alliances\/aws","title":{"rendered":"AWS"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=\u00a0\u00bbbgc-lgray\u00a0\u00bb flair=\u00a0\u00bb%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1746211437378{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\u00a0\u00bb][vc_row equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/2&Prime;][vc_single_image image=\u00a0\u00bb570424&Prime; css=\u00a0\u00bb\u00a0\u00bb si_max_width=\u00a0\u00bb176px\u00a0\u00bb][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h1>Genesys nomm\u00e9 partenaire mondial AWS de l\u2019ann\u00e9e pour l\u2019exp\u00e9rience client<\/h1>\n<p>[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"#getstarted\" target=\"\" rel=\"\">Nous contacter<\/a><\/div>[\/vc_column][vc_column width=\u00a0\u00bb1\/2&Prime;]<div class=\"genesys-image play-button\"><a class=\"video-lightbox\" href=\"https:\/\/www.youtube.com\/embed\/dsSpx4xtsg8?rel=0\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/aws_hero_thumbnail.jpg\" alt=\"Aws hero thumbnail\" width=\"823\" height=\"480\" class=\"rounded-xs\"\/><div class=\"video-backdrop\"><\/div><div class=\"play-btn bgc-white rounded d-flex align-items-center justify-content-center\"><div class=\"play-icon d-flex align-items-center justify-content-center\"><i class=\"fa-kit fa-play\"><\/i><\/div><div class=\"play-label ms-1\"><p class=\"mb-0 play-title\">Play<\/p><p class=\"video-duration mb-0\">2:15 min<\/p><\/div><\/div><\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=\u00a0\u00bb%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb el_id=\u00a0\u00bbno-shadow\u00a0\u00bb][vc_row][vc_column width=\u00a0\u00bb7\/12&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<p class=\"h5\">Genesys et Amazon Web Services<\/p>\n<h2 class=\"h3\">Optimisez votre technologie CX \u00e0 grande \u00e9chelle<\/h2>\n<p>Offrez \u00e0 vos clients les exp\u00e9riences qu\u2019ils m\u00e9ritent gr\u00e2ce \u00e0 deux leaders du centre de contact et de l\u2019infrastructure Cloud as-a-Service (CaaS). Les solutions Genesys s\u2019ex\u00e9cutent sur AWS Cloud et int\u00e8grent l\u2019IA et le machine learning d\u2019AWS. Avec l\u2019appui \u00a0de tels partenaires qui ont su gagner la confiance d\u2019entreprises dans le monde entier, vous pouvez offrir des exp\u00e9riences client et collaborateur plus fiables et plus personnalis\u00e9es.<\/p>\n<h3 class=\"h5\">Donn\u00e9es d\u2019exp\u00e9rience client s\u00e9curis\u00e9es<\/h3>\n<ul>\n<li>B\u00e9n\u00e9ficiez d\u2019une protection des donn\u00e9es de bout en bout gr\u00e2ce \u00e0 des tests rigoureux et \u00e0 une architecture de r\u00e9solution automatis\u00e9e<\/li>\n<li>Prot\u00e9gez les donn\u00e9es clients avec les solutions de s\u00e9curit\u00e9, de conformit\u00e9 et d\u2019identit\u00e9 d\u2019AWS, ainsi que les outils de conformit\u00e9 et de s\u00e9curit\u00e9 int\u00e9gr\u00e9s de Genesys<\/li>\n<li>Respectez les exigences l\u00e9gales et r\u00e9glementaires dans des secteurs soumis \u00e0 des contr\u00f4les stricts<\/li>\n<\/ul>\n<h3 class=\"h5\">Capacit\u00e9s de WEM natives<\/h3>\n<ul>\n<li>Analysez les interactions avec les clients en temps r\u00e9el pour d\u00e9tecter les facteurs d\u2019excellence et les axes d\u2019am\u00e9lioration<\/li>\n<li>Utilisez l\u2019IA et le machine learning pour am\u00e9liorer la pr\u00e9cision des pr\u00e9visions<\/li>\n<li>Assurez-vous que les donn\u00e9es sensibles de vos collaborateurs sont trait\u00e9es en toute conformit\u00e9, notamment au regard des exigences l\u00e9gales<\/li>\n<\/ul>\n<h3 class=\"h5\">Solutions IA et digitales cl\u00e9 en main pour des exp\u00e9riences d\u2019IA conversationnelle uniques<\/h3>\n<ul>\n<li>Am\u00e9liorez les interactions client-conseiller \u00e0 l\u2019aide de l\u2019IA int\u00e9gr\u00e9e, qui analyse les tendances et identifie les meilleurs actions \u00e0 entreprendre (<em>Next Best Action<\/em>) et les r\u00e9sultats les plus probables<\/li>\n<li>D\u00e9terminez le meilleur moment pour contacter vos clients avec le bon contenu<\/li>\n<li>Lib\u00e9rez-vous des t\u00e2ches courantes en automatisant le self-service pour les clients et les collaborateurs<\/li>\n<\/ul>\n<h3 class=\"h5\">Pr\u00e9visibilit\u00e9 et optimisation des co\u00fbts du centre de contact<\/h3>\n<ul>\n<li>Budg\u00e9tisez votre plateforme cloud CX en toute confiance<\/li>\n<li>Faites de votre strat\u00e9gie cloud un levier d\u2019optimisation des co\u00fbts<\/li>\n<li>B\u00e9n\u00e9ficiez de conditions et d\u2019options de paiement flexibles via AWS\u00a0Marketplace<\/li>\n<\/ul>\n<h3 class=\"h5\">Orchestration des parcours sur l\u2019ensemble des canaux<\/h3>\n<ul>\n<li>Analysez les parcours clients pour d\u00e9terminer les causes profondes de mauvaises exp\u00e9riences avec le centre de contact et de probl\u00e8mes de performance<\/li>\n<li>Priorisez les am\u00e9liorations qui auront le plus d\u2019impact sur vos clients et vos m\u00e9tiers<\/li>\n<li>Lib\u00e9rez-vous des t\u00e2ches courantes en automatisant le self-service pour les clients et les collaborateurs<\/li>\n<\/ul>\n<h3 class=\"h5\">Choix d\u2019une solution d\u2019exp\u00e9rience client qui \u00e9volue \u00e0 votre rythme<\/h3>\n<ul>\n<li>Obtenez des solutions CX fiables et \u00e9prouv\u00e9es, quelle que soit la taille de votre entreprise<\/li>\n<li>Faites \u00e9voluer vos applications en temps r\u00e9el gr\u00e2ce \u00e0 la scalabilit\u00e9 et au basculement automatis\u00e9s sur AWS<\/li>\n<li>D\u00e9ployez instantan\u00e9ment Genesys\u00a0Cloud dans les 20\u00a0r\u00e9gions et plus o\u00f9 AWS est disponible<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb5\/12&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb el_class=\u00a0\u00bbp-2 bgc-lgray rounded-lg\u00a0\u00bb]<span class=\"text-navy text-32\">En bref<\/span>\u00a0<strong>:<\/strong><\/p>\n<p><strong>Type de partenariat entre Genesys et Amazon Web Services (AWS)\u00a0:<\/strong><\/p>\n<p><strong>Solutions ax\u00e9es<\/strong>\u00a0sur nos alliances strat\u00e9giques mondiales\u00a0:<\/p>\n<ul>\n<li>Plateforme Genesys Cloud\u2122 bas\u00e9e sur AWS<\/li>\n<li>Solution Genesys Cloud EX\u2122 bas\u00e9e sur AWS<\/li>\n<li>Genesys\u00a0Cloud avec intelligence AWS pour le centre de contact<\/li>\n<\/ul>\n<p><strong>Avantages du partenariat :<\/strong><\/p>\n<ul>\n<li>R\u00e9ponse aux besoins de votre entreprise avec de nouvelles solutions innovantes et des \u00e9quipes Genesys et AWS d\u00e9di\u00e9es pr\u00e9sentes \u00e0 l\u2019\u00e9chelle mondiale<\/li>\n<li>R\u00e9duction des risques en vous associant \u00e0 deux fournisseurs de solutions qui ont fait leurs preuves et ont \u00e9t\u00e9 nomm\u00e9s au Magic Quadrant\u2122 de Gartner\u00ae<\/li>\n<li>Acc\u00e9l\u00e9ration des r\u00e9sultats m\u00e9tiers et de la transformation num\u00e9rique gr\u00e2ce \u00e0 des solutions innovantes leaders<\/li>\n<li>Utilisation de Genesys Cloud appliqu\u00e9e \u00e0 votre engagement envers AWS<\/li>\n<li><span class=\"text-black\">Facturation consolid\u00e9e, conditions flexibles et tarifs r\u00e9duits via l\u2019achat des solutions Genesys sur AWS Marketplace<\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=\u00a0\u00bb%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D\u00a0\u00bb][vc_row css=\u00a0\u00bb.vc_custom_1688749378445{padding-top: 2rem !important;}\u00a0\u00bb][vc_column][vc_column_text]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">Transformez votre exp\u00e9rience num\u00e9rique, quel que soit votre secteur d&rsquo;activit\u00e9<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=\u00a0\u00bbyes\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1688749712361{padding-top: 0px !important;}\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/4&Prime;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" href=\"\/partners\/global-strategic-alliances\/aws\/public-sector\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">Secteur public<\/h3>\n<p>Prenez des d\u00e9cisions rapides et \u00e9clair\u00e9es qui soutiennent la mission de votre centre de contact envers vos clients.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=\u00a0\u00bb1\/4&Prime;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" href=\"\/partners\/global-strategic-alliances\/aws\/retail\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">Retail et produits de consommation<\/h3>\n<p>Fid\u00e9lisez vos clients et augmentez vos revenus en proposant des exp\u00e9riences client pilot\u00e9es par la puissance des donn\u00e9es et de l\u2019IA.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=\u00a0\u00bb1\/4&Prime;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" href=\"https:\/\/www.genesys.com\/partners\/global-strategic-alliances\/aws\/financial-services\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">Services financiers<\/h3>\n<p>Orchestrez des parcours client digitaux de grande qualit\u00e9 au sein d\u2019un environnement cloud s\u00e9curis\u00e9. Augmentez les revenus par client, le cross-selling et la satisfaction client.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=\u00a0\u00bb1\/4&Prime;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" href=\"https:\/\/www.genesys.com\/partners\/global-strategic-alliances\/aws\/healthcare\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">Sant\u00e9<\/h3>\n<p>Offrez \u00e0 vos patients les parcours dont ils ont besoin. Cr\u00e9ez des exp\u00e9riences efficaces et empathiques, connect\u00e9es sur tous les points de contact.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row css=\u00a0\u00bb.vc_custom_1688749656418{padding-top: 0rem !important;}\u00a0\u00bb][vc_column][vc_column_text]<\/p>\n<h2 class=\"text-navy h3\" style=\"text-align: center;\">T\u00e9moignages de nos clients communs<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=\u00a0\u00bbyes\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1688749664628{padding-top: 0rem !important;}\u00a0\u00bb][vc_column]<div class=\"component-customer-carousel default-layout\" data-current-active=\"0\" data-layout=\"default\" data-count=\"2\"><div class=\"carousel-main-row\"><div class=\"carousel-logo-col\"><div class=\"logo-nav-item active\"><a class=\"logo-nav\" aria-label=\"View eFinancial story\" title=\"eFinancial\" href=\"#5657\"><img decoding=\"async\" class=\"company-logo\" alt=\"Efinancial\" src=\"https:\/\/www.genesys.com\/media\/eFinancial.png\" width=\"300\" height=\"49\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View BancoEstado story\" title=\"BancoEstado\" href=\"#464889\"><img decoding=\"async\" class=\"company-logo\" alt=\"Bancoestadox250\" src=\"https:\/\/www.genesys.com\/media\/BancoEstadox250.png\" width=\"250\" height=\"47\"><\/a><\/div><\/div><div class=\"carousel-content-col\"><button aria-label=\"Previous panel\" title=\"Previous panel\" class=\"prev-control carousel-controls hidden\"><\/button><div class=\"customer-content active\" data-href=\"5657\" data-index=\"0\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"https:\/\/library.genesys.com\/m\/60646c5edb40f274\/original\/Redesigning-the-life-insurance-experience-co-branded-AWS_EN.pdf\"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"Efinancialhero\" src=\"https:\/\/www.genesys.com\/media\/eFinancialHero.jpg\" width=\"626\" height=\"345\"><\/div><div class=\"customer-quote-col\"><p class=\"quote-content mb-2 quote-size-md\">\u00abLe 22 mars, deux de nos centres de contact reposaient encore sur des technologies on-prem. Le jour suivant, nous avions migr\u00e9 100 % de leurs activit\u00e9s sur Genesys Cloud et permis \u00e0 400 collaborateurs de passer en t\u00e9l\u00e9travail. \u00c0 ce jour, le mois d\u2019avril reste l\u2019un de nos mois les plus performants.\u00bb<\/p><p class=\"customer-name text-18 font-weight-bold mb-0\">\u2014 Paul Bourdeaux<\/p><p class=\"customer-title\">Chief Information Officer, Vericity (Parent company of eFinancial)<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">Lire le t\u00e9moignage<\/div><\/div><\/div><\/a><\/div><div class=\"customer-content\" data-href=\"464889\" data-index=\"1\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"https:\/\/library.genesys.com\/m\/433f8735f225446e\/original\/BancoEstado-Cobranded-AWS_EN.pdf\"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"Bancoestado x626\" src=\"https:\/\/www.genesys.com\/media\/BancoEstado_x626-.jpg\" width=\"626\" height=\"352\"><\/div><div class=\"customer-quote-col\"><p class=\"quote-content mb-2 quote-size-md\">\u00abLa migration de notre centre de contact vers le cloud s\u2019annon\u00e7ait difficile, contrainte par des d\u00e9lais tr\u00e8s limit\u00e9s et des complexit\u00e9s li\u00e9es \u00e0 la crise sanitaire. Gr\u00e2ce aux efforts de notre \u00e9quipe et au soutien de Genesys, l\u2019impl\u00e9mentation s\u2019est pass\u00e9e \u00e0 merveille. Et surtout, nous avons optimis\u00e9 l\u2019exp\u00e9rience de nos clients.\u00bb<\/p><p class=\"customer-name text-18 font-weight-bold mb-0\">\u2014 Luis Ch\u00e1vez Tuesta<\/p><p class=\"customer-title\">Head of Software and Product Development, BancoEstado<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">Lire le t\u00e9moignage<\/div><\/div><\/div><\/a><\/div><button aria-label=\"Next panel\" title=\"Next panel\" class=\"next-control carousel-controls\"><\/button><\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column]<div class=\"component-customer-carousel logos-only compressed-logos\" data-layout=\"logos-only\" data-count=\"5\"><div class=\"carousel-main-row\"><div class=\"carousel-logo-col\"><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Western Governors University story\" title=\"Western Governors University\" href=\"https:\/\/www.genesys.com\/customer-stories\/western-governors-university\"><img decoding=\"async\" class=\"company-logo\" alt=\"Wgulogo\" src=\"https:\/\/www.genesys.com\/media\/WGUlogo.png\" width=\"825\" height=\"186\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View eFinancial story\" title=\"eFinancial\" href=\"https:\/\/www.genesys.com\/customer-stories\/efinancial\"><img decoding=\"async\" class=\"company-logo\" alt=\"Efinancial\" src=\"https:\/\/www.genesys.com\/media\/eFinancial.png\" width=\"300\" height=\"49\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Woolworths story\" title=\"Woolworths\" href=\"https:\/\/www.genesys.com\/customer-stories\/woolworths\"><img decoding=\"async\" class=\"company-logo\" alt=\"Woolworths\" src=\"https:\/\/www.genesys.com\/media\/woolworths-1.png\" width=\"200\" height=\"47\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View BancoEstado story\" title=\"BancoEstado\" href=\"https:\/\/www.genesys.com\/customer-stories\/bancoestado\"><img decoding=\"async\" class=\"company-logo\" alt=\"Bancoestadox250\" src=\"https:\/\/www.genesys.com\/media\/BancoEstadox250.png\" width=\"250\" height=\"47\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View TechStyleOS story\" title=\"TechStyleOS\" href=\"https:\/\/www.genesys.com\/fr-fr\/customer-stories\/techstyleos\"><img decoding=\"async\" class=\"company-logo\" alt=\"\" src=\"https:\/\/www.genesys.com\/media\/TechStyle_OSx250.png\" width=\"250\" height=\"39\"><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<a class=\"component-cta-block card w-100 h-100 bgc-lgray centered cta-text-center  vc_custom_1746212223415\"  href=\"https:\/\/aws.amazon.com\/marketplace\/pp\/prodview-hy7mzpidw3yjy\" target=\"_blank\" rel=\"noopener\"><div class=\"card-body text-center col-content\"><p><img decoding=\"async\" class=\"alignnone size-large wp-image-488678\" style=\"max-width: 333px; margin-bottom: 35px;\" src=\"https:\/\/www.genesys.com\/media\/AWS-Marketplace_logo-lockup_RGB.png\" \/><\/p>\n<h3>D\u00e9couvrez les solutions de Genesys sur AWS Marketplace<\/h3>\n<p>Profitez des principaux avantages tels que la facturation consolid\u00e9e, les conditions flexibles et la r\u00e9duction de la consommation d&rsquo;AWS\u00a0Cloud.<\/p>\n<div class=\" btn-container justify-content-center mt-2\"><div class=\"btn btn-primary\">En savoir plus<\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">Franchissez un nouveau cap dans votre exp\u00e9rience client<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"related-posts-container next-steps-module w-100\"><div class=\"inner-container scrollable-row-container\"><div class=\"row align-items-stretch gutter-small col-count-2 scrollable-row\"><div class=\"col-md-6 horizontal-cards item-image grid-item card-col item-image grid_type-\"><a class=\"card w-100 h-100 bgc-lgray component horizontal text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/migration-kit-make-your-move-to-the-cloud-now\"><div class=\"row align-items-center\"><div class=\"col-12 col-md-5 col-lg-6\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/The-four-phases-of-preparing-for-CX-evolution_preview-FR.pdf.png\" height=\"721\" width=\"1288\" alt=\"The four phases of preparing for cx evolution preview   fr.pdf\"><\/div><\/div><div class=\"col-12 col-md-7 col-lg-6\"><div class=\"card-body text-col ps-0\"><h3 class=\"item-title h6\">\u00c9volution de l\u2019exp\u00e9rience client : quatre \u00e9tapes pour pr\u00e9parer votre migration<\/h3><\/div><div class=\"card-footer text-end ps-0\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-6 horizontal-cards item-image grid-item card-col item-image grid_type-\"><a class=\"card w-100 h-100 bgc-lgray component horizontal text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/fr-fr\/resources\/ebook-7-best-practices-for-customer-loyalty\"><div class=\"row align-items-center\"><div class=\"col-12 col-md-5 col-lg-6\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/7-best-practices-for-building-customer-loyalty_2024-thumbnail.png\" height=\"480\" width=\"880\" alt=\"Seven best practices for building customer loyalty with ai\"><\/div><\/div><div class=\"col-12 col-md-7 col-lg-6\"><div class=\"card-body text-col ps-0\"><h3 class=\"item-title h6\">Sept bonnes pratiques pour fid\u00e9liser les clients avec l\u2019IA<\/h3><\/div><div class=\"card-footer text-end ps-0\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=\u00a0\u00bb%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb el_id=\u00a0\u00bbgetstarted\u00a0\u00bb][vc_row background_color=\u00a0\u00bbbgc-lgray\u00a0\u00bb equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb el_class=\u00a0\u00bbform-card\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/2&Prime; el_id=\u00a0\u00bbgetstarted\u00a0\u00bb][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<p class=\"text-32\">Lancez-vous avec Genesys et AWS<\/p>\n<p>Ensemble, Genesys et AWS fournissent les solutions s\u00e9curis\u00e9es et innovantes dont votre entreprise a besoin pour se d\u00e9velopper. Adaptez et ajustez votre strat\u00e9gie d\u2019assistance \u00e0 tout moment pour d\u00e9passer les attentes croissantes de vos clients. Enfin, offrez une CX et une EX exceptionnelles \u00e0 partir d\u2019une plateforme unifi\u00e9e. Demandez une d\u00e9mo pour en savoir plus.[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/2&Prime;]<div class=\"eloq_form elq-container gmkto_form_type_ gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"inline\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init yesknown yesprefill yespp strict-check\"  data-target=\".thank-you\" ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Heureux de vous revoir,<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Ce n\u2019est pas vous ?<\/a><\/p><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7014X000002iY3aQAE\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/pages\/520460\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"page\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"fr-fr\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/pages\/520460\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"520460\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"E-mail professionnel\" placeholder=\"E-mail professionnel\">\n        <label for=\"fe192\">E-mail professionnel<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"Pr\u00e9nom\">\n        <label for=\"fe190\">Pr\u00e9nom<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"Nom\">\n        <label for=\"fe191\">Nom<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">Cadre sup\u00e9rieur<\/option><option value=\"VP\">VP<\/option><option value=\"Director\">Directeur<\/option><option value=\"Manager\">Manager<\/option><option value=\"Principal\">Principal<\/option><option value=\"Engineer \/ Architect\">Ing\u00e9nieur\/Architecte<\/option><option value=\"Consultant\">Consultant<\/option><option value=\"Analyst\">Analyste<\/option><option value=\"Partner\">Partenaire<\/option><option value=\"Staff\">Personnel<\/option><option value=\"Unknown\">Autre<\/option>\n        <\/select>\n        <label for=\"fe219\">R\u00f4le<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">R\u00e9clamations<\/option><option value=\"Collections\">Collecte<\/option><option value=\"Contact Center Management\">Gestion du centre de contact<\/option><option value=\"Customer Experience\">Exp\u00e9rience client<\/option><option value=\"Customer Service\">Service client<\/option><option value=\"Ecommerce\/Digital Channels\">E-commerce\/canaux digitaux<\/option><option value=\"Finance\">Finance<\/option><option value=\"Human Resources\">Ressources humaines<\/option><option value=\"Influencer\">Influenceur<\/option><option value=\"Information Technology\">IT<\/option><option value=\"IT Architecture\">IT Architecture<\/option><option value=\"IT Infrastructure\">IT Infrastructure<\/option><option value=\"IVR\">SVI<\/option><option value=\"Marketing\">Marketing<\/option><option value=\"Operations \/ Process Management\">Gestion des op\u00e9rations\/processus<\/option><option value=\"Production Management\">Gestion de la production<\/option><option value=\"Purchasing\">Achats<\/option><option value=\"Sales\">Ventes<\/option><option value=\"Unknown\">Autre<\/option>\n        <\/select>\n        <label for=\"fe218\">D\u00e9partement<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"Nom de la soci\u00e9t\u00e9\">\n        <label for=\"fe193\">Nom de la soci\u00e9t\u00e9<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"T\u00e9l\u00e9phone\">\n        <label for=\"fe215\">T\u00e9l\u00e9phone<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Pays<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">D\u00e9partement\/r\u00e9gion<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"Your Website\">\n        <label for=\"fe801\">Your Website<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"city\" id=\"fe226\" value=\"\" placeholder=\"Ville\">\n        <label for=\"fe226\">Ville<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"Intitul\u00e9 du poste\">\n        <label for=\"fe220\">Intitul\u00e9 du poste<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">Banque<\/option><option value=\"Business Services\">Services commerciaux<\/option><option value=\"Capital Markets\">Capital Markets<\/option><option value=\"Communications\">Communications<\/option><option value=\"Consumer Products\">Consumer Products<\/option><option value=\"Defense & Intelligence\">Defense & Intelligence<\/option><option value=\"Education & Non-Profit\">Education & Non-Profit<\/option><option value=\"Energy & Utilities\">\u00c9nergie et services publics<\/option><option value=\"Entertainment\">Divertissement<\/option><option value=\"Government\">Service public<\/option><option value=\"Insurance\">Assurance<\/option><option value=\"Life Sciences\">Life Sciences<\/option><option value=\"Logistics\">Logistics<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Providers<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">Technologies<\/option><option value=\"Travel & Hospitality\">Travel & Hospitality<\/option><option value=\"Retail Banking\">Retail Banking<\/option><option value=\"Other\">Autre<\/option>\n        <\/select>\n        <label for=\"fe221\">Industrie<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">Recherches pr\u00e9liminaires<\/option><option value=\"Gathering business requirements\">\u00c9tablissement d\u2019un cahier des charges<\/option><option value=\"Comparing solutions\">Comparaison de solutions<\/option><option value=\"Ready for a conversation\">Pr\u00eat \u00e0 engager une discussion<\/option>\n        <\/select>\n        <label for=\"fe222\">Domaine d\u2019int\u00e9r\u00eat<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1 \u00e0 20<\/option><option value=\"21-50\">21 \u00e0 50<\/option><option value=\"51-100\">51 \u00e0 100<\/option><option value=\"101-300\">101 \u00e0 300<\/option><option value=\"301-500\">301 \u00e0 500<\/option><option value=\"501-1000\">501 \u00e0 1\u00a0000<\/option><option value=\">1000\">Plus de 1\u00a0000<\/option><option value=\"No Contact Center\">Pas un centre de contact<\/option><option value=\"Don't Know\">Ne sait pas<\/option>\n        <\/select>\n        <label for=\"fe225\">Nombre de postes agents<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">Oui. Me tenir inform\u00e9 par e-mail ou par t\u00e9l\u00e9phone des informations relatives \u00e0 Genesys.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">Je souhaite \u00eatre contact\u00e9 par un expert CX<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"OFF\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Demander une d\u00e9monstration\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Demander une d\u00e9monstration\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>En fournissant vos informations, vous acceptez notre <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">politique de confidentialit\u00e9<\/a><\/span><\/div><\/div><\/form><\/div>[vc_column_text el_class=\u00a0\u00bbthank-you\u00a0\u00bb]<\/p>\n<h2 class=\"h4\">Merci de votre int\u00e9r\u00eat pour les solutions Genesys et AWS<\/h2>\n<p>Un repr\u00e9sentant vous contactera sous peu.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section background_color=\u00a0\u00bbbgc-lgray\u00a0\u00bb flair=\u00a0\u00bb%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1746211437378{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\u00a0\u00bb][vc_row equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/2&Prime;][vc_single_image image=\u00a0\u00bb570424&Prime; css=\u00a0\u00bb\u00a0\u00bb si_max_width=\u00a0\u00bb176px\u00a0\u00bb][vc_column_text css=\u00a0\u00bb\u00a0\u00bb] Genesys nomm\u00e9 partenaire mondial AWS de l\u2019ann\u00e9e pour l\u2019exp\u00e9rience client [\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/2&Prime;][\/vc_column][\/vc_row][\/vc_section][vc_section flair=\u00a0\u00bb%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb el_id=\u00a0\u00bbno-shadow\u00a0\u00bb][vc_row][vc_column width=\u00a0\u00bb7\/12&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb] Genesys et Amazon Web Services Optimisez votre technologie CX \u00e0 grande \u00e9chelle Offrez \u00e0 vos clients les exp\u00e9riences qu\u2019ils m\u00e9ritent gr\u00e2ce \u00e0 [&hellip;]<\/p>\n","protected":false},"author":13,"featured_media":0,"parent":384688,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-520460","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/pages\/520460","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/comments?post=520460"}],"version-history":[{"count":15,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/pages\/520460\/revisions"}],"predecessor-version":[{"id":590315,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/pages\/520460\/revisions\/590315"}],"up":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/pages\/384688"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/media?parent=520460"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}