{"id":440343,"date":"2022-07-15T09:11:56","date_gmt":"2022-07-15T16:11:56","guid":{"rendered":"https:\/\/www.genesys.com\/pointillist"},"modified":"2023-01-17T05:18:58","modified_gmt":"2023-01-17T13:18:58","slug":"pointillist","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/fr-fr\/pointillist","title":{"rendered":"Pointillist"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=\u00a0\u00bbbgc-orange\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb flair=\u00a0\u00bb%5B%7B%22flair_image%22%3A%22433319%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22100%25%22%2C%22flair_top%22%3A%220%22%2C%22flair_left%22%3A%220%22%7D%5D\u00a0\u00bb el_class=\u00a0\u00bbexclude-header\u00a0\u00bb][vc_row content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/2&Prime;]<style type='text\/css'>\r .btn-override a { color: #23395D; } .mail-reverse img { transform: rotate(-35deg); padding-bottom: .75rem; } @media (max-width: 991.98px){ .section_wrapper .vc_section.exclude-flair { padding-top: 8.167rem !important; padding-bottom: 8.167rem !important; margin-top: 0; margin-bottom: 0; } }\r <\/style>[vc_single_image image=\u00a0\u00bb433313&Prime; si_max_width=\u00a0\u00bb160px\u00a0\u00bb][vc_column_text css=\u00a0\u00bb.vc_custom_1653500388149{padding-top: 2rem !important;padding-bottom: 1rem !important;}\u00a0\u00bb]<\/p>\n<h1>Logiciel de gestion du parcours client de bout en bout<\/h1>\n<p style=\"padding-top: 0.5rem;\">Mesurez, surveillez et orchestrez les parcours clients afin d&rsquo;optimiser les exp\u00e9riences et d&rsquo;am\u00e9liorer les r\u00e9sultats<\/p>\n<p>[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-secondary\" href=\"#demander-une-d\u00e9monstration\" target=\"\" rel=\"\">Demander une d\u00e9monstration<\/a><\/div>[\/vc_column][vc_column width=\u00a0\u00bb1\/2&Prime;][vc_single_image image=\u00a0\u00bb433318&Prime; alignment=\u00a0\u00bbright\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1653511821408{margin-bottom: -4.167rem !important;}\u00a0\u00bb][\/vc_column][\/vc_row][\/vc_section][vc_section flair=\u00a0\u00bb%5B%5D\u00a0\u00bb][vc_row content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/3&Prime;][vc_single_image image=\u00a0\u00bb437804&Prime; alignment=\u00a0\u00bbcenter\u00a0\u00bb][\/vc_column][vc_column width=\u00a0\u00bb7\/12&Prime; offset=\u00a0\u00bbvc_col-sm-offset-1&Prime;][vc_column_text]<\/p>\n<h3 class=\"font-swb h2\">Genesys d\u00e9sign\u00e9 comme un leader de 2022<\/h3>\n<p>Forrester Wave\u2122 : Plateformes d&rsquo;orchestration de parcours<\/p>\n<p>[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-secondary\" href=\"\/resources\/the-forrester-wave-customer-journey-orchestration\" target=\"\" rel=\"\">T\u00e9l\u00e9charger<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_row][vc_column][vc_column_text][\/vc_column_text][\/vc_column][\/vc_row][vc_section g_section_text=\u00a0\u00bbwhite\u00a0\u00bb flair=\u00a0\u00bb%5B%7B%22flair_image%22%3A%22433325%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22100%25%22%2C%22flair_top%22%3A%220%22%2C%22flair_left%22%3A%220%22%7D%5D\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1654120484462{padding-top: 8.167rem !important;padding-bottom: 8.167rem !important;}\u00a0\u00bb el_class=\u00a0\u00bbexclude-flair\u00a0\u00bb][vc_row][vc_column width=\u00a0\u00bb1\/2&Prime; elemental_order=\u00a0\u00bborder-2&Prime;][vc_column_text]<\/p>\n<h4>Regroupez les donn\u00e9es client de n&rsquo;importe quelle source<\/h4>\n<p>Les entreprises internationales d\u00e9pendent de la plateforme de gestion du parcours client Pointillist\u00ae pour transformer les donn\u00e9es provenant de milliards d&rsquo;interactions clients par jour en pipelines de donn\u00e9es de parcours qui prennent en charge l&rsquo;analyse, la mod\u00e9lisation et l&rsquo;orchestration en temps r\u00e9el. Le centre de donn\u00e9es du parcours client de Pointillist vous permet de cr\u00e9er une vue unique du client \u00e0 travers des donn\u00e9es provenant de diverses sources, y compris les solutions CRM, le flux de clics Web, les e-mails, le centre de contact, le SVI, la Voice of the Customer et la gestion des commentaires des clients.<\/p>\n<p>Rationalisez l&rsquo;int\u00e9gration des donn\u00e9es client \u00e0 l&rsquo;aide de la m\u00e9thodologie de fusion de donn\u00e9es agile de Pointillist. Commencez par vos sources de donn\u00e9es les plus importantes, puis \u00e9tendez progressivement votre champ d&rsquo;action. Pendant que les donn\u00e9es affluent dans la plateforme, elle traite les identit\u00e9s des clients \u00e0 travers les sources en temps r\u00e9el, minimisant ainsi la pr\u00e9paration des donn\u00e9es.[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"arrow arrow-primary\" href=\"https:\/\/www.pointillist.com\/customer-journey-data-hub\" target=\"_blank\" rel=\"noopener\">En savoir plus<\/a><\/div>[\/vc_column][vc_column width=\u00a0\u00bb1\/2&Prime;][vc_single_image image=\u00a0\u00bb433328&Prime; alignment=\u00a0\u00bbright\u00a0\u00bb si_max_width=\u00a0\u00bb490px\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1654177831727{padding-bottom: 4rem !important;}\u00a0\u00bb][\/vc_column][\/vc_row][\/vc_section][vc_section content_placement=\u00a0\u00bbmiddle\u00a0\u00bb flair=\u00a0\u00bb%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb][vc_row content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/2&Prime;][vc_single_image image=\u00a0\u00bb433338&Prime;][\/vc_column][vc_column width=\u00a0\u00bb1\/2&Prime;][vc_column_text]<\/p>\n<h4>Analysez chaque parcours, d\u00e9lai et client<\/h4>\n<p>Les \u00e9quipes d&rsquo;analystes peuvent acc\u00e9l\u00e9rer les analyses et r\u00e9pondre aux demandes plus rapidement qu&rsquo;avec les m\u00e9thodes traditionnelles. Analysez le comportement des clients, surveillez les indicateurs bas\u00e9s sur le parcours et quantifiez le retour sur investissement de vos initiatives actuelles en mati\u00e8re d&rsquo;exp\u00e9rience client afin de motiver vos investissements futurs.<\/p>\n<p>De puissantes fonctionnalit\u00e9s d&rsquo;analyse sans code transforment vos analystes et utilisateurs d&rsquo;entreprise en sp\u00e9cialistes des donn\u00e9es. Obtenez facilement toutes les informations dont vous avez besoin \u00e0 partir de vos donn\u00e9es, quelles que soient les questions auxquelles vous devez r\u00e9pondre. Par ailleurs, les capacit\u00e9s int\u00e9gr\u00e9es d&rsquo;intelligence artificielle et d&rsquo;apprentissage automatique (machine learning) vous permettent de rapidement d\u00e9tecter les probl\u00e8mes et d&rsquo;identifier les points \u00e0 am\u00e9liorer.[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"arrow arrow-primary\" href=\"https:\/\/www.pointillist.com\/customer-journey-analytics-software\" target=\"_blank\" rel=\"noopener\">En savoir plus<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section g_section_text=\u00a0\u00bbwhite\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb flair=\u00a0\u00bb%5B%7B%22flair_image%22%3A%22433340%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22100%25%22%2C%22flair_top%22%3A%220%22%2C%22flair_left%22%3A%22-7px%22%2C%22flair_transform%22%3A%22scale(1.01%2C1)%22%7D%5D\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1654120499904{padding-top: 8.167rem !important;padding-bottom: 8.167rem !important;}\u00a0\u00bb el_class=\u00a0\u00bbexclude-flair btn-override\u00a0\u00bb][vc_row content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/2&Prime; elemental_order=\u00a0\u00bborder-2&Prime;][vc_column_text]<\/p>\n<h4>Mettez en place des exp\u00e9riences personnalis\u00e9es en fonction des objectifs actuels et des comportements ant\u00e9rieurs<\/h4>\n<p>Les \u00e9quipes en charge de l&rsquo;exp\u00e9rience client et du marketing peuvent aller au-del\u00e0 des techniques de personnalisation traditionnelles. Tirez parti de l&rsquo;abondance des donn\u00e9es sur le parcours du client pour garantir que chaque interaction refl\u00e8te l&rsquo;ensemble de l&rsquo;exp\u00e9rience de votre client avec votre entreprise et pas seulement l&rsquo;interaction actuelle.<\/p>\n<p>Am\u00e9liorez les r\u00e9sultats du parcours en permettant les interactions les plus pertinentes en fonction des objectifs, des pr\u00e9f\u00e9rences et des exp\u00e9riences pass\u00e9es de chaque client. Mobilisez les prospects et les clients \u00e0 des moments opportuns de leur parcours, en temps r\u00e9el et via les canaux les plus efficaces.[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"arrow arrow-primary\" href=\"https:\/\/www.pointillist.com\/customer-journey-orchestration-software\" target=\"_blank\" rel=\"noopener\">En savoir plus<\/a><\/div>[\/vc_column][vc_column width=\u00a0\u00bb1\/2&Prime;][vc_single_image image=\u00a0\u00bb433346&Prime; alignment=\u00a0\u00bbright\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1654177843348{padding-bottom: 4rem !important;}\u00a0\u00bb][\/vc_column][\/vc_row][\/vc_section][vc_section content_placement=\u00a0\u00bbmiddle\u00a0\u00bb flair=\u00a0\u00bb%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb][vc_row content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/2&Prime;][vc_single_image image=\u00a0\u00bb433353&Prime; css=\u00a0\u00bb.vc_custom_1653514489128{border-radius: 20px !important;}\u00a0\u00bb][\/vc_column][vc_column width=\u00a0\u00bb1\/2&Prime;][vc_column_text]<\/p>\n<h4>Harmonisez votre entreprise autour de l&rsquo;exp\u00e9rience de vos clients<\/h4>\n<p>La collaboration est cruciale pour organiser votre entreprise autour de votre client et de ses objectifs. La communaut\u00e9 Pointillist facilite la collaboration d&rsquo;\u00e9quipes r\u00e9parties sur des parcours clients qui s&rsquo;\u00e9tendent g\u00e9n\u00e9ralement sur plusieurs silos organisationnels.<\/p>\n<p>Rassemblez vos \u00e9quipes pour \u00e9valuer, concevoir et tester des am\u00e9liorations \u00e0 l&rsquo;aide de l&rsquo;interface prim\u00e9e de Pointillist. Am\u00e9liorerez les performances des parcours et acc\u00e9l\u00e9rerez l&rsquo;alignement transversal. Les employ\u00e9s de votre entreprise pourront ainsi proposer des am\u00e9liorations, examiner et partager des analyses, mais aussi formuler des observations sur les parcours, les indicateurs et les tableaux de bord.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section g_section_text=\u00a0\u00bbwhite\u00a0\u00bb flair=\u00a0\u00bb%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb el_class=\u00a0\u00bbexclude-me\u00a0\u00bb][vc_row][vc_column]<a class=\"component-cta-block card w-100 h-100  centered cta-text-center  vc_custom_1654118087761\"  href=\"https:\/\/www.genesys.com\/company\/trust\" target=\"\" rel=\"\"><div class=\"card-body text-center col-content\"><h3>Flexibilit\u00e9. Exhaustivit\u00e9. S\u00e9curit\u00e9.<\/h3>\n<p class=\"pr-sm-5 pl-sm-5\">Assurez-vous de pouvoir respecter les normes d&rsquo;entreprise en mati\u00e8re de confidentialit\u00e9 et de s\u00e9curit\u00e9 des donn\u00e9es. Pointillist respecte les principales r\u00e9glementations du secteur et int\u00e8gre des contr\u00f4les de niveau d&rsquo;entreprise pour g\u00e9rer, gouverner l&rsquo;acc\u00e8s et maintenir la s\u00e9curit\u00e9 ainsi que la confidentialit\u00e9 des donn\u00e9es personnelles de vos clients.<\/p>\n<div class=\" btn-container justify-content-center mt-2\"><div class=\"btn btn-secondary\">En savoir plus<\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text]<\/p>\n<h4 class=\"text-blue\" style=\"text-align: center;\">Passez \u00e0 l&rsquo;\u00e9tape suivante de votre parcours<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=\u00a0\u00bbyes\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/4&Prime;]<a class=\"component card w-100 bgc-white vertical text-start youtube  video-lightbox no-btn-label chevron-only  \" href=\"https:\/\/www.youtube.com\/embed\/Q31wiAUdHac\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   youtube\"><img decoding=\"async\" width=\"820\" height=\"464\" class=\"card-img-top youtube\" src=\"https:\/\/www.genesys.com\/media\/Introduction-to-the-Pointillist-Platform-Video.jpg\" alt=\"Introduction to the Pointillist Platform Video\" ><div class=\"video-backdrop\"><\/div><div class=\"play-btn bgc-white rounded d-flex align-items-center justify-content-center\"><div class=\"play-icon d-flex align-items-center justify-content-center\"><i class=\"fa-kit fa-play\"><\/i><\/div><\/div><\/div><div class=\"card-body\"><p>Pr\u00e9sentation de la plateforme Pointillist<\/p>\n<\/div><\/a>[\/vc_column][vc_column width=\u00a0\u00bb1\/4&Prime;]<a class=\"component card w-100 bgc-white vertical text-start thumbnail   \" href=\"http:\/\/myjourney.pointillist.com\/content-cjm-101-ebook.html?utm_source=gwebsite&amp;utm_medium=product&amp;utm_campaign=overview\" target=\"_blank\" rel=\"noopener\" ><div class=\"thumbnail-col   thumbnail\"><img decoding=\"async\" width=\"820\" height=\"464\" class=\"card-img-top thumbnail\" src=\"https:\/\/www.genesys.com\/media\/Customer-Journey-Management-101-Thumbnail.jpg\" alt=\"Customer Journey Management 101 Thumbnail\" ><\/div><div class=\"card-body\"><p>Le B.A. BA de la gestion des parcours clients<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">Lire l'eBook<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=\u00a0\u00bb1\/4&Prime;]<a class=\"component card w-100 bgc-white vertical text-start thumbnail   \" href=\"\/resources\/optimize-customer-experience-measurement\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   thumbnail\"><img decoding=\"async\" width=\"820\" height=\"464\" class=\"card-img-top thumbnail\" src=\"https:\/\/www.genesys.com\/media\/Customer-Journey-Measurement-101.jpg\" alt=\"Customer Journey Measurement 101\" ><\/div><div class=\"card-body\"><p>Four steps to jumpstart journey measurement<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">Lire l'eBook<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=\u00a0\u00bb1\/4&Prime;]<a class=\"component card w-100 bgc-white vertical text-start thumbnail   \" href=\"http:\/\/myjourney.pointillist.com\/content-journey-orchestration-101-ebook.html?utm_source=gwebsite&amp;utm_medium=product&amp;utm_campaign=overview\" target=\"_blank\" rel=\"noopener\" ><div class=\"thumbnail-col   thumbnail\"><img decoding=\"async\" width=\"820\" height=\"464\" class=\"card-img-top thumbnail\" src=\"https:\/\/www.genesys.com\/media\/Customer-Journey-orchestration-101.jpg\" alt=\"Customer Journey orchestration 101\" ><\/div><div class=\"card-body\"><p>Le B.A. BA de l&rsquo;orchestration du parcours client<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">Lire l'eBook<\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section g_section_text=\u00a0\u00bbwhite\u00a0\u00bb footer_form=\u00a0\u00bbfooter-form\u00a0\u00bb flair=\u00a0\u00bb%5B%7B%22flair_image%22%3A%22433368%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22100%25%22%2C%22flair_top%22%3A%220%22%2C%22flair_left%22%3A%220%22%7D%5D\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1654119234989{margin-top: 4.167rem !important;padding-top: 3.167rem !important;}\u00a0\u00bb el_id=\u00a0\u00bbrequest-a-demo\u00a0\u00bb el_class=\u00a0\u00bbexclude-header\u00a0\u00bb][vc_row][vc_column width=\u00a0\u00bb1\/2&Prime;][vc_single_image image=\u00a0\u00bb432780&Prime; el_class=\u00a0\u00bbmail-reverse\u00a0\u00bb si_max_width=\u00a0\u00bb80px\u00a0\u00bb][vc_column_text css=\u00a0\u00bb.vc_custom_1653516519827{padding-right: 7rem !important;}\u00a0\u00bb]<\/p>\n<h3 class=\"font-swb\">Demander une d\u00e9monstration<\/h3>\n<p>D\u00e9couvrez comment Pointillist vous aide \u00e0 proposer des exp\u00e9riences homog\u00e8nes et connect\u00e9es[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/2&Prime;]<div class=\"eloq_form elq-container gmkto_form_type_ gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init yesknown yesprefill yespp strict-check\"  ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Heureux de vous revoir,<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Ce n\u2019est pas vous ?<\/a><\/p><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7010d000001KeaxAAC\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/pages\/440343?thankyou=440343&page_type=page\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/pages\/440343\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"page\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"fr-fr\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/pages\/440343\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"440343\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"E-mail professionnel\" placeholder=\"E-mail professionnel\">\n        <label for=\"fe192\">E-mail professionnel<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"Pr\u00e9nom\">\n        <label for=\"fe190\">Pr\u00e9nom<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"Nom\">\n        <label for=\"fe191\">Nom<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">Cadre sup\u00e9rieur<\/option><option value=\"VP\">VP<\/option><option value=\"Director\">Directeur<\/option><option value=\"Manager\">Manager<\/option><option value=\"Principal\">Principal<\/option><option value=\"Engineer \/ Architect\">Ing\u00e9nieur\/Architecte<\/option><option value=\"Consultant\">Consultant<\/option><option value=\"Analyst\">Analyste<\/option><option value=\"Partner\">Partenaire<\/option><option value=\"Staff\">Personnel<\/option><option value=\"Unknown\">Autre<\/option>\n        <\/select>\n        <label for=\"fe219\">R\u00f4le<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">R\u00e9clamations<\/option><option value=\"Collections\">Collecte<\/option><option value=\"Contact Center Management\">Gestion du centre de contact<\/option><option value=\"Customer Experience\">Exp\u00e9rience client<\/option><option value=\"Customer Service\">Service client<\/option><option value=\"Ecommerce\/Digital Channels\">E-commerce\/canaux digitaux<\/option><option value=\"Finance\">Finance<\/option><option value=\"Human Resources\">Ressources humaines<\/option><option value=\"Influencer\">Influenceur<\/option><option value=\"Information Technology\">IT<\/option><option value=\"IT Architecture\">IT Architecture<\/option><option value=\"IT Infrastructure\">IT Infrastructure<\/option><option value=\"IVR\">SVI<\/option><option value=\"Marketing\">Marketing<\/option><option value=\"Operations \/ Process Management\">Gestion des op\u00e9rations\/processus<\/option><option value=\"Production Management\">Gestion de la production<\/option><option value=\"Purchasing\">Achats<\/option><option value=\"Sales\">Ventes<\/option><option value=\"Unknown\">Autre<\/option>\n        <\/select>\n        <label for=\"fe218\">D\u00e9partement<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"Nom de la soci\u00e9t\u00e9\">\n        <label for=\"fe193\">Nom de la soci\u00e9t\u00e9<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"T\u00e9l\u00e9phone\">\n        <label for=\"fe215\">T\u00e9l\u00e9phone<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Pays<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">D\u00e9partement\/r\u00e9gion<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"Your Website\">\n        <label for=\"fe801\">Your Website<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"city\" id=\"fe226\" value=\"\" placeholder=\"Ville\">\n        <label for=\"fe226\">Ville<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"Intitul\u00e9 du poste\">\n        <label for=\"fe220\">Intitul\u00e9 du poste<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">Banque<\/option><option value=\"Business Services\">Services commerciaux<\/option><option value=\"Capital Markets\">Capital Markets<\/option><option value=\"Communications\">Communications<\/option><option value=\"Consumer Products\">Consumer Products<\/option><option value=\"Defense & Intelligence\">Defense & Intelligence<\/option><option value=\"Education & Non-Profit\">Education & Non-Profit<\/option><option value=\"Energy & Utilities\">\u00c9nergie et services publics<\/option><option value=\"Entertainment\">Divertissement<\/option><option value=\"Government\">Service public<\/option><option value=\"Insurance\">Assurance<\/option><option value=\"Life Sciences\">Life Sciences<\/option><option value=\"Logistics\">Logistics<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Providers<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">Technologies<\/option><option value=\"Travel & Hospitality\">Travel & Hospitality<\/option><option value=\"Retail Banking\">Retail Banking<\/option><option value=\"Other\">Autre<\/option>\n        <\/select>\n        <label for=\"fe221\">Industrie<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">Recherches pr\u00e9liminaires<\/option><option value=\"Gathering business requirements\">\u00c9tablissement d\u2019un cahier des charges<\/option><option value=\"Comparing solutions\">Comparaison de solutions<\/option><option value=\"Ready for a conversation\">Pr\u00eat \u00e0 engager une discussion<\/option>\n        <\/select>\n        <label for=\"fe222\">Domaine d\u2019int\u00e9r\u00eat<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1 \u00e0 20<\/option><option value=\"21-50\">21 \u00e0 50<\/option><option value=\"51-100\">51 \u00e0 100<\/option><option value=\"101-300\">101 \u00e0 300<\/option><option value=\"301-500\">301 \u00e0 500<\/option><option value=\"501-1000\">501 \u00e0 1\u00a0000<\/option><option value=\">1000\">Plus de 1\u00a0000<\/option><option value=\"No Contact Center\">Pas un centre de contact<\/option><option value=\"Don't Know\">Ne sait pas<\/option>\n        <\/select>\n        <label for=\"fe225\">Nombre de postes agents<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">Oui. Me tenir inform\u00e9 par e-mail ou par t\u00e9l\u00e9phone des informations relatives \u00e0 Genesys.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">Je souhaite \u00eatre contact\u00e9 par un expert CX<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"OFF\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Demander une d\u00e9mo\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Demander une d\u00e9mo\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>En fournissant vos informations, vous acceptez notre <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">politique de confidentialit\u00e9<\/a><\/span><\/div><\/div><\/form><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section background_color=\u00a0\u00bbbgc-orange\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb flair=\u00a0\u00bb%5B%7B%22flair_image%22%3A%22433319%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22100%25%22%2C%22flair_top%22%3A%220%22%2C%22flair_left%22%3A%220%22%7D%5D\u00a0\u00bb el_class=\u00a0\u00bbexclude-header\u00a0\u00bb][vc_row content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/2&Prime;][vc_single_image image=\u00a0\u00bb433313&Prime; si_max_width=\u00a0\u00bb160px\u00a0\u00bb][vc_column_text css=\u00a0\u00bb.vc_custom_1653500388149{padding-top: 2rem !important;padding-bottom: 1rem !important;}\u00a0\u00bb] Logiciel de gestion du parcours client de bout en bout Mesurez, surveillez et orchestrez les parcours clients afin d&rsquo;optimiser les exp\u00e9riences et d&rsquo;am\u00e9liorer les r\u00e9sultats [\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/2&Prime;][vc_single_image image=\u00a0\u00bb433318&Prime; alignment=\u00a0\u00bbright\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1653511821408{margin-bottom: -4.167rem !important;}\u00a0\u00bb][\/vc_column][\/vc_row][\/vc_section][vc_section flair=\u00a0\u00bb%5B%5D\u00a0\u00bb][vc_row content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/3&Prime;][vc_single_image image=\u00a0\u00bb437804&Prime; alignment=\u00a0\u00bbcenter\u00a0\u00bb][\/vc_column][vc_column width=\u00a0\u00bb7\/12&Prime; offset=\u00a0\u00bbvc_col-sm-offset-1&Prime;][vc_column_text] Genesys d\u00e9sign\u00e9 [&hellip;]<\/p>\n","protected":false},"author":9,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-440343","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/pages\/440343","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/comments?post=440343"}],"version-history":[{"count":4,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/pages\/440343\/revisions"}],"predecessor-version":[{"id":463538,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/pages\/440343\/revisions\/463538"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/media?parent=440343"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}