{"id":371619,"date":"2021-11-24T22:15:49","date_gmt":"2021-11-25T06:15:49","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=371619"},"modified":"2021-11-24T22:15:53","modified_gmt":"2021-11-25T06:15:53","slug":"fedramp","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/fr-fr\/fedramp","title":{"rendered":"Plateforme d&rsquo;engagement Maximus Genesys"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column]<div class=\"section-header heightoff  format-header-a has-title has-sub_title has-cta has-image has-bgcolor\" data-swidth=\"stretch\" data-bgcolor=\"bgc-orange\" data-bg-posx=\"center\" data-bg-posy=\"center\" data-text-theme=\"theme-dark\"><div class=\"text-col\"><h1>Une solution de centre de contact dans le cloud conforme aux normes FedRAMP pour votre agence<\/h1><p>Optimisez les op\u00e9rations du centre d\u2019appel de votre agence et am\u00e9liorez le parcours des citoyens<\/p><div class=\"content-container\"><\/div><div class=\"cta-btn \"><a href=\"#learnmore\" target=\"\" rel=\"\">En savoir plus<\/a><\/div><\/div><div class=\"media-col image-wide\"><img decoding=\"async\" width=\"465\" height=\"103\" style=\"\" src=\"https:\/\/www.genesys.com\/media\/maximus-genesys.svg\" alt=\"Maximus genesys\" \/><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div class=\"section-content\" data-swidth=\"stretch\" data-bg-posx=\"center\" data-bg-posy=\"center\" data-text-theme=\"theme-light\"><div class=\"text-col\"><div class=\"content-container\"><div class=\"section-item format-content-b1 has-yt_video\" ><div class=\"text-col\"><h3><\/h3><p>La plateforme d&rsquo;engagement Maximus Genesys est une solution conforme aux normes FedRAMP qui permet aux citoyens de communiquer avec votre agence sur tous les canaux (t\u00e9l\u00e9phone, SMS et chat en ligne, notamment) afin que vous puissiez remplir la mission de votre agence tout en offrant une exp\u00e9rience optimis\u00e9e aux citoyens.<\/p>\n<\/div><div class=\"media-col type-youtube\"><div class=\"iframeholder\"><iframe src=\"https:\/\/www.youtube.com\/embed\/h-ERHm_g-mY\" frameborder=\"0\" allowfullscreen=\"1\"><\/iframe><\/div><\/div><\/div>\n<\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section css=\u00a0\u00bb.vc_custom_1588193031976{padding-top: 5.556rem !important;padding-bottom: 5.556rem !important;background-color: #f3f3f3 !important;}\u00a0\u00bb][vc_row][vc_column][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">Am\u00e9liorez le parcours des citoyens gr\u00e2ce \u00e0 une solution de centre de contact cloud \u00e9volutive et s\u00e9curis\u00e9e<\/h3>\n<p style=\"text-align: center;\">La plateforme d&rsquo;engagement est une solution de centre de contact dans le cloud conforme aux normes FedRAMP, con\u00e7ue pour aider votre agence \u00e0 respecter les mandats gouvernementaux afin d&rsquo;am\u00e9liorer l&rsquo;exp\u00e9rience des citoyens, tout en prenant en charge tous vos besoins en mati\u00e8re de s\u00e9curit\u00e9 et de confidentialit\u00e9.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"omnitable col-four plum-plain  stack nomargin\" ><div class=\"ot-row header-row\" ><div class=\"ot-col span-1 h_center v_center\" ><p>FedRAMP-authorized for<br \/>\nbest-in-class security<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><p>Reduce costs and improve outcomes<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><p>Maximus and Genesys:<br \/>\nstronger together<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><p>Go omnichannel for simplified communications<\/p>\n<\/div>\n<\/div><div class=\"ot-row \" ><div class=\"ot-col span-1 h_left v_top\" ><p>Fulfill your agency\u2019s mission securely at every touch point of the citizen journey.<\/p>\n<\/div><div class=\"ot-col span-1 h_left v_top\" ><p>Get relief from overwhelming IT costs and discover resource efficiencies with integrated workforce engagement management capabilities.<\/p>\n<\/div><div class=\"ot-col span-1 h_left v_top\" ><p>Benefit from the powerful joint capabilities of two industry-leading platforms and leverage a full range of capabilities for improved citizen experience.<\/p>\n<\/div><div class=\"ot-col span-1 h_left v_top\" ><p>Streamline your citizen communication with a unified solution for voice, text, chat, email, social media and more.<\/p>\n<\/div>\n<\/div>\n<\/div>[\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"omnitable col-four plum-plain  stack nomargin\" ><div class=\"ot-row header-row\" ><div class=\"ot-col span-1 h_center v_center\" ><p>Modernize your citizen experience with integrated, AI-powered journeys<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><p>Predictable, consistent<br \/>\nbudget impact<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><p>24\/7 dedicated help desk support<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><p>Continuous monitoring for ongoing compliance<\/p>\n<\/div>\n<\/div><div class=\"ot-row \" ><div class=\"ot-col span-1 h_left v_top\" ><p>Meet modernization and security requirements with AI, predictive matching and self-service automation.<\/p>\n<\/div><div class=\"ot-col span-1 h_left v_top\" ><p>Reduce the costs of replacing on-premises hardware from capex to opex, with a subscription-based solution.<\/p>\n<\/div><div class=\"ot-col span-1 h_left v_top\" ><p>You\u2019ll never have to wait to get the help you need with dedicated, 24\/7 NOC and SOC support.<\/p>\n<\/div><div class=\"ot-col span-1 h_left v_top\" ><p>You\u2019ll always be in compliance with FedRAMP mandates with built-in, continuous monitoring and reporting to GSA.<\/p>\n<\/div>\n<\/div>\n<\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div class=\"section-grid has-title has-desc\" data-swidth=\"stretch\" data-column=\"grid-3x3\" data-format=\"grid-a\" data-cards=\"bgc-clear\" data-shadow=\"\" data-bg-posx=\"center\" data-bg-posy=\"center\" data-text-theme=\"theme-light\"><div class=\"text-col\"><h3>Garantissez \u00e0 vos citoyens un acc\u00e8s aux informations dont ils ont besoin au moment o\u00f9 ils en ont besoin, sur le canal de leur choix<\/h3><p>Avec la bonne technologie et le bon partenaire, vous pouvez \u00e9tablir des liens plus durables et personnalis\u00e9s avec vos citoyens, \u00e0 chaque interaction. Pour cr\u00e9er des exp\u00e9riences qui permettent \u00e0 votre agence de se d\u00e9marquer, choisissez la plateforme d'engagement Maximus Genesys.<\/p><\/div><div class=\"grid-container\" ><div class=\"grid-box grid-item has-title has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-wide\"><img decoding=\"async\" width=\"47\" height=\"46\" src=\"https:\/\/www.genesys.com\/media\/phone.svg\"  alt=\"t\u00e9l\u00e9phone\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Interactions entrantes et sortantes<\/h4><p>Harmonisez les communications entrantes et sortantes \u00e0 travers l&rsquo;ensemble des points de contact, canaux et ressources.<\/p>\n<\/div><\/div><div class=\"grid-box grid-item has-title has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-wide\"><img decoding=\"async\" width=\"48\" height=\"36\" src=\"https:\/\/www.genesys.com\/media\/Multichannel.svg\"  alt=\"Canaux\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Canaux int\u00e9gr\u00e9s<\/h4><p>Int\u00e9grez de fa\u00e7on fluide des canaux vocaux et digitaux, y compris les e-mails, discussions instantan\u00e9es, r\u00e9seaux sociaux et bien plus.<\/p>\n<\/div><\/div><div class=\"grid-box grid-item has-title has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-square\"><img decoding=\"async\" width=\"47\" height=\"47\" src=\"https:\/\/www.genesys.com\/media\/journey.svg\"  alt=\"Parcours\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Des parcours jalonn\u00e9s d'IA<\/h4><p>L&rsquo;intelligence artificielle (IA) transforme les donn\u00e9es des citoyens en informations contextuelles pour am\u00e9liorer l&rsquo;engagement sur chaque point de contact.<\/p>\n<\/div><\/div><div class=\"grid-box grid-item has-title has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-tall\"><img decoding=\"async\" width=\"32\" height=\"48\" src=\"https:\/\/www.genesys.com\/media\/interactive-touchpoint.svg\"  alt=\"Point de contact\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Automatisation des services<\/h4><p>Fournissez de meilleures exp\u00e9riences en libre-service gr\u00e2ce \u00e0 des voicebots et chatbots plus intelligents. Profitez d&rsquo;une transition en douceur vers des interactions assist\u00e9es bas\u00e9es sur un contexte complet.<\/p>\n<\/div><\/div><div class=\"grid-box grid-item has-title has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-square\"><img decoding=\"async\" width=\"47\" height=\"47\" src=\"https:\/\/www.genesys.com\/media\/process-person.svg\"  alt=\"Des engagements\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Mise en correspondance pr\u00e9dictive<\/h4><p>Attribuez toutes les interactions aux ressources les plus pertinentes. L&rsquo;engagement pr\u00e9dictif et le routage mettent \u00e0 profit l&rsquo;IA pour g\u00e9n\u00e9rer les r\u00e9sultats commerciaux les plus importants \u00e0 vos yeux.<\/p>\n<\/div><\/div><div class=\"grid-box grid-item has-title has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-tall\"><img decoding=\"async\" width=\"36\" height=\"47\" src=\"https:\/\/www.genesys.com\/media\/pin-secure.svg\"  alt=\"S\u00fbr\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">S\u00e9curit\u00e9 et \u00e9volutivit\u00e9<\/h4><p>Con\u00e7ue pour r\u00e9pondre aux besoins des agences de toutes tailles, avec la certification FedRAMP qu&rsquo;il vous faut.<\/p>\n<\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section g_section_text=\u00a0\u00bbwhite\u00a0\u00bb background_color=\u00a0\u00bbbgc-navy\u00a0\u00bb flair=\u00a0\u00bb%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1637820703760{padding-top: 5.556rem !important;padding-bottom: 5.556rem !important;}\u00a0\u00bb][vc_row][vc_column][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">Orientez votre mission sur l&rsquo;exp\u00e9rience client<\/h3>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=\u00a0\u00bb1\/3&Prime;][vc_single_image image=\u00a0\u00bb290069&Prime; alignment=\u00a0\u00bbcenter\u00a0\u00bb si_max_width=\u00a0\u00bb164px\u00a0\u00bb][vc_column_text css=\u00a0\u00bb.vc_custom_1588195468574{margin-top: 1rem !important;}\u00a0\u00bb]<\/p>\n<p style=\"text-align: center;\">Les agences enregistrent des scores d&rsquo;exp\u00e9rience client qui sont \u00ab\u00a0m\u00e9diocres\u00a0\u00bb ou \u00ab\u00a0mauvais\u00a0\u00bb<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/3&Prime;][vc_single_image image=\u00a0\u00bb290013&Prime; alignment=\u00a0\u00bbcenter\u00a0\u00bb si_max_width=\u00a0\u00bb164px\u00a0\u00bb][vc_column_text css=\u00a0\u00bb.vc_custom_1588195497354{margin-top: 1rem !important;}\u00a0\u00bb]<\/p>\n<p style=\"text-align: center;\">Les fonctionnaires estiment que, dans leur agence,<br \/>\nl&rsquo;exp\u00e9rience client s&rsquo;am\u00e9liore<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/3&Prime;][vc_single_image image=\u00a0\u00bb290041&Prime; alignment=\u00a0\u00bbcenter\u00a0\u00bb si_max_width=\u00a0\u00bb164px\u00a0\u00bb][vc_column_text css=\u00a0\u00bb.vc_custom_1588195504237{margin-top: 1rem !important;}\u00a0\u00bb]<\/p>\n<p style=\"text-align: center;\">Les fonctionnaires estiment que, dans leur agence,<br \/>\nl&rsquo;exp\u00e9rience client stagne<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<p style=\"text-align: center;\">\u00c9tude de Genesys et GovLoop \u00ab\u00a0Comment le cloud permet une exp\u00e9rience client s\u00fbre et s\u00e9curis\u00e9e pour le XXIe\u00a0si\u00e8cle\u00a0\u00bb (en anglais)<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div class=\"section-grid has-title\" data-swidth=\"stretch\" data-column=\"grid-3x3\" data-format=\"grid-c\" data-cards=\"bgc-clear\" data-shadow=\"\" data-bg-posx=\"center\" data-bg-posy=\"center\" data-text-theme=\"theme-light\"><div class=\"text-col\"><h3>Apprenez-en plus sur la plateforme d'engagement Maximus Genesys<\/h3><\/div><div class=\"grid-container\" ><div class=\"grid-box grid-item has-title has-cta has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-wide\"><img decoding=\"async\" width=\"389\" height=\"234\" src=\"https:\/\/www.genesys.com\/media\/Genesys-Releases-FedRAMP-Authorized-Solution.jpg\"  alt=\"Genesys releases fedramp authorized solution\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Genesys propose une solution conforme aux normes FedRAMP<\/h4><div class=\"box-cta cta-btn\"><a role=\"button\" class=\"arrow arrow-primary\" href=\"\/blog\" target=\"_blank\" rel=\"\">Lire le blog<\/a><\/div><\/div><\/div><div class=\"grid-box grid-item has-title has-cta has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-wide\"><img decoding=\"async\" width=\"389\" height=\"234\" src=\"https:\/\/www.genesys.com\/media\/FedRAMP-Research.jpg\"  alt=\"Fedramp research\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Recherche FedRAMP<\/h4><div class=\"box-cta cta-btn\"><a role=\"button\" class=\"arrow arrow-primary\" href=\"https:\/\/genesysglobal.zinfi.net\/concierge\/new\/mp\/maximusengagementplatform\/cp\/MAXIMUS\/en-US\" target=\"_blank\" rel=\"noopener\">T\u00e9l\u00e9charger le rapport de recherche gouvernementale<\/a><\/div><\/div><\/div><div class=\"grid-box grid-item has-title has-cta has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-wide\"><img decoding=\"async\" width=\"389\" height=\"234\" src=\"https:\/\/www.genesys.com\/media\/Visit-us-on-the-FedRAMP-Marketplace.jpg\"  alt=\"Visit us on the fedramp marketplace\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Rendez-vous sur le marketplace FedRAMP<\/h4><div class=\"box-cta cta-btn\"><a role=\"button\" class=\"arrow arrow-primary\" href=\"https:\/\/marketplace.fedramp.gov\/#!\/product\/maximus-genesys-engagement-platform\" target=\"_blank\" rel=\"noopener\">Consulter la liste<\/a><\/div><\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section el_id=\u00a0\u00bblearnmore\u00a0\u00bb][vc_row][vc_column]<div class=\"section-form format-form-a formtype- has-title has-bgcolor\" data-swidth=\"stretch\" data-cards=\"\" data-modalbg=\"\" data-bgcolor=\"bgc-gradient\" data-bg-posx=\"center\" data-bg-posy=\"center\" data-text-theme=\"theme-dark\"><div class=\"text-col\"><h3>Lancez-vous avec la plateforme d'engagement Maximus Genesys<\/h3><p>Vous en r\u00eaviez depuis longtemps, Genesys l&rsquo;a fait. Profitez du partenariat entre Genesys et Maximus pour aider votre agence \u00e0 satisfaire ses exigences en mati\u00e8re de confidentialit\u00e9 et de s\u00e9curit\u00e9 tout en remplissant sa mission vis-\u00e0-vis des citoyens, \u00e0 savoir leur fournir des exp\u00e9riences exceptionnelles.<\/p>\n<p>Pour en savoir plus sur la fa\u00e7on dont la plateforme d&rsquo;engagement Maximus Genesys peut optimiser le centre de contact dans le cloud de votre agence, contactez-nous d\u00e8s aujourd&rsquo;hui et vous serez mis en relation avec un membre de notre \u00e9quipe commerciale d\u00e9di\u00e9e aux gouvernements.<\/p>\n<\/div><div class=\"form-col\"><div class=\"eloq_form elq-container gmkto_form_type_ gmkto_format_grid\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"inline\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init yesknown yesprefill yespp strict-check\"  data-target=\"#modalthankyoucontent\" ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Heureux de vous revoir,<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Ce n\u2019est pas vous ?<\/a><\/p><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7011T000001t6nMQAQ\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/pages\/371619\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"page\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"fr-fr\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/pages\/371619\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"371619\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"E-mail professionnel\" placeholder=\"E-mail professionnel\">\n        <label for=\"fe192\">E-mail professionnel<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"Pr\u00e9nom\">\n        <label for=\"fe190\">Pr\u00e9nom<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"Nom\">\n        <label for=\"fe191\">Nom<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">Cadre sup\u00e9rieur<\/option><option value=\"VP\">VP<\/option><option value=\"Director\">Directeur<\/option><option value=\"Manager\">Manager<\/option><option value=\"Principal\">Principal<\/option><option value=\"Engineer \/ Architect\">Ing\u00e9nieur\/Architecte<\/option><option value=\"Consultant\">Consultant<\/option><option value=\"Analyst\">Analyste<\/option><option value=\"Partner\">Partenaire<\/option><option value=\"Staff\">Personnel<\/option><option value=\"Unknown\">Autre<\/option>\n        <\/select>\n        <label for=\"fe219\">R\u00f4le<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">R\u00e9clamations<\/option><option value=\"Collections\">Collecte<\/option><option value=\"Contact Center Management\">Gestion du centre de contact<\/option><option value=\"Customer Experience\">Exp\u00e9rience client<\/option><option value=\"Customer Service\">Service client<\/option><option value=\"Ecommerce\/Digital Channels\">E-commerce\/canaux digitaux<\/option><option value=\"Finance\">Finance<\/option><option value=\"Human Resources\">Ressources humaines<\/option><option value=\"Influencer\">Influenceur<\/option><option value=\"Information Technology\">IT<\/option><option value=\"IT Architecture\">IT Architecture<\/option><option value=\"IT Infrastructure\">IT Infrastructure<\/option><option value=\"IVR\">SVI<\/option><option value=\"Marketing\">Marketing<\/option><option value=\"Operations \/ Process Management\">Gestion des op\u00e9rations\/processus<\/option><option value=\"Production Management\">Gestion de la production<\/option><option value=\"Purchasing\">Achats<\/option><option value=\"Sales\">Ventes<\/option><option value=\"Unknown\">Autre<\/option>\n        <\/select>\n        <label for=\"fe218\">D\u00e9partement<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"Nom de la soci\u00e9t\u00e9\">\n        <label for=\"fe193\">Nom de la soci\u00e9t\u00e9<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"T\u00e9l\u00e9phone\">\n        <label for=\"fe215\">T\u00e9l\u00e9phone<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Pays<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">D\u00e9partement\/r\u00e9gion<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"Your Website\">\n        <label for=\"fe801\">Your Website<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"city\" id=\"fe226\" value=\"\" placeholder=\"Ville\">\n        <label for=\"fe226\">Ville<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"Intitul\u00e9 du poste\">\n        <label for=\"fe220\">Intitul\u00e9 du poste<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">Banque<\/option><option value=\"Business Services\">Services commerciaux<\/option><option value=\"Capital Markets\">Capital Markets<\/option><option value=\"Communications\">Communications<\/option><option value=\"Consumer Products\">Consumer Products<\/option><option value=\"Defense & Intelligence\">Defense & Intelligence<\/option><option value=\"Education & Non-Profit\">Education & Non-Profit<\/option><option value=\"Energy & Utilities\">\u00c9nergie et services publics<\/option><option value=\"Entertainment\">Divertissement<\/option><option value=\"Government\">Service public<\/option><option value=\"Insurance\">Assurance<\/option><option value=\"Life Sciences\">Life Sciences<\/option><option value=\"Logistics\">Logistics<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Providers<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">Technologies<\/option><option value=\"Travel & Hospitality\">Travel & Hospitality<\/option><option value=\"Retail Banking\">Retail Banking<\/option><option value=\"Other\">Autre<\/option>\n        <\/select>\n        <label for=\"fe221\">Industrie<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">Recherches pr\u00e9liminaires<\/option><option value=\"Gathering business requirements\">\u00c9tablissement d\u2019un cahier des charges<\/option><option value=\"Comparing solutions\">Comparaison de solutions<\/option><option value=\"Ready for a conversation\">Pr\u00eat \u00e0 engager une discussion<\/option>\n        <\/select>\n        <label for=\"fe222\">Domaine d\u2019int\u00e9r\u00eat<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1 \u00e0 20<\/option><option value=\"21-50\">21 \u00e0 50<\/option><option value=\"51-100\">51 \u00e0 100<\/option><option value=\"101-300\">101 \u00e0 300<\/option><option value=\"301-500\">301 \u00e0 500<\/option><option value=\"501-1000\">501 \u00e0 1\u00a0000<\/option><option value=\">1000\">Plus de 1\u00a0000<\/option><option value=\"No Contact Center\">Pas un centre de contact<\/option><option value=\"Don't Know\">Ne sait pas<\/option>\n        <\/select>\n        <label for=\"fe225\">Nombre de postes agents<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">Oui. Me tenir inform\u00e9 par e-mail ou par t\u00e9l\u00e9phone des informations relatives \u00e0 Genesys.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">Je souhaite \u00eatre contact\u00e9 par un expert CX<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"on\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"D\u00e9couvrez les possibilit\u00e9s qui s'offrent \u00e0 vous\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"D\u00e9couvrez les possibilit\u00e9s qui s'offrent \u00e0 vous\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>En fournissant vos informations, vous acceptez notre <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">politique de confidentialit\u00e9<\/a><\/span><\/div><\/div><\/form><\/div><div id=\"modalthankyoucontent\"><h3>Merci de votre int\u00e9r\u00eat pour les solutions Genesys !<\/h3><p>Un membre de notre \u00e9quipe commerciale d\u00e9di\u00e9e aux gouvernements vous contactera dans les plus brefs d\u00e9lais.<\/p><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section css=\u00a0\u00bb.vc_custom_1588193031976{padding-top: 5.556rem !important;padding-bottom: 5.556rem !important;background-color: #f3f3f3 !important;}\u00a0\u00bb][vc_row][vc_column][vc_column_text] Am\u00e9liorez le parcours des citoyens gr\u00e2ce \u00e0 une solution de centre de contact cloud \u00e9volutive et s\u00e9curis\u00e9e La plateforme d&rsquo;engagement est une solution de centre de contact dans le cloud conforme aux normes FedRAMP, con\u00e7ue pour aider votre agence \u00e0 respecter les mandats gouvernementaux afin d&rsquo;am\u00e9liorer l&rsquo;exp\u00e9rience [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-371619","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/pages\/371619","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/comments?post=371619"}],"version-history":[{"count":5,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/pages\/371619\/revisions"}],"predecessor-version":[{"id":410085,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/pages\/371619\/revisions\/410085"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/media?parent=371619"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}