{"id":288710,"date":"2020-06-09T13:48:34","date_gmt":"2020-06-09T20:48:34","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=288710"},"modified":"2023-10-10T22:34:07","modified_gmt":"2023-10-11T05:34:07","slug":"microsoft","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/fr-fr\/microsoft","title":{"rendered":"Partenariat avec Microsoft"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section g_section_text=\u00a0\u00bbwhite\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1582763790907{padding-top: 8.333rem !important;padding-bottom: 8.333rem !important;background-color: #4e5054 !important;}\u00a0\u00bb][vc_row css=\u00a0\u00bb.vc_custom_1582753959697{padding-top: 0px !important;}\u00a0\u00bb][vc_column][vc_single_image image=\u00a0\u00bb327262&Prime; alignment=\u00a0\u00bbcenter\u00a0\u00bb si_max_width=\u00a0\u00bb575px\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1594837458372{margin-bottom: 1.889rem !important;}\u00a0\u00bb][vc_column_text]<\/p>\n<h1 style=\"text-align: center;\">Aider les plus grandes marques du monde \u00e0 cr\u00e9er des exp\u00e9riences clients plus m\u00e9morables<\/h1>\n<p>[\/vc_column_text]<div class=\"btn-container justify-content-center \"><a class=\"btn small btn-primary\" href=\"#getstarted\" target=\"\" style=\"width:auto;\" rel=\"\" >Lancez-vous<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=\u00a0\u00bbstretch_row_content\u00a0\u00bb disable_element=\u00a0\u00bbyes\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1583350811113{padding-top: 0px !important;padding-bottom: 0px !important;}\u00a0\u00bb][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<style type='text\/css'>\r .grid-container .grid-box.grid-video{ justify-items: center; display: grid; } .grid-container .grid-box.grid-video .box-media { width: 70%; } .g_separator {margin: 0!important;}\r <\/style><div class=\"section-content\" data-swidth=\"stretch\" data-bg-posx=\"center\" data-bg-posy=\"center\" data-text-theme=\"theme-light\"><div class=\"text-col\"><div class=\"content-container\"><div class=\"section-item format-content-a1 has-image\" ><div class=\"text-col\"><h2><\/h2><h4 style=\"margin-bottom: 2.222rem;\">Le leader du logiciel de centre de contact dans le cloud et le leader des plateformes cloud d&rsquo;entreprise unissent leurs forces.<\/h4>\n<p>Pour procurer \u00e0 vos clients les exp\u00e9riences exceptionnelles que votre marque exige, nous renfor\u00e7ons notre partenariat avec Microsoft.<\/p>\n<p>Gr\u00e2ce \u00e0 nos nouvelles int\u00e9grations natives, il est d\u00e9sormais plus simple d&rsquo;am\u00e9liorer la communication et la collaboration entre vos collaborateurs et vos clients. R\u00e9sultat\u00a0: des exp\u00e9riences clients plus m\u00e9morables, reposant sur des donn\u00e9es unifi\u00e9es et une intelligence artificielle (IA).<\/p>\n<\/div><div class=\"media-col image-wide type-image\"><img decoding=\"async\" width=\"944\" height=\"552\" src=\"https:\/\/www.genesys.com\/media\/Tony-Satya-1.jpg\" alt=\"video thumbnail\" \/><\/div><\/div>\n<\/div><\/div><\/div><span class=\"g_separator genesys-light-gray\" style=\"height:1px\"><\/span>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div class=\"section-grid has-title has-desc has-imageclr\" data-swidth=\"stretch\" data-column=\"grid-3x3\" data-format=\"grid-a\" data-cards=\"bgc-clear\" data-shadow=\"\" id=\"gcmt\" data-bgcolor=\"bgc-lgray\" data-bg-posx=\"center\" data-bg-posy=\"center\" data-text-theme=\"theme-light\"><div class=\"text-col\"><h3>Genesys Cloud et Microsoft Teams : connectez-vous, communiquez et collaborez en toute simplicit\u00e9<\/h3><p>B\u00e9n\u00e9ficiez de la flexibilit\u00e9 de la plateforme Genesys Cloud\u2122 et des capacit\u00e9s de productivit\u00e9 et de communication de Microsoft Teams. Vous pouvez simplifier la collaboration et la communication entre les agents des centres de contact et les experts en la mati\u00e8re au sein de l'entreprise, tout en offrant des exp\u00e9riences client m\u00e9morables.<\/p><\/div><div class=\"grid-container\" ><div class=\"grid-box grid-image\" data-col-span=\"colspan3\" data-row-span=\"rowspan1\"><div class=\"box-media image-wide\" style=\"\"><img decoding=\"async\" width=\"863\" height=\"484\" src=\"https:\/\/www.genesys.com\/media\/microsoft-product-screenshot@2x.png\" style=\"\" alt=\"Microsoft product screenshot@2x\" \/><\/div><\/div><div class=\"grid-box grid-item has-title\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Collaborez en toute transparence<\/h4><p>Les agents peuvent utiliser les fonctions int\u00e9gr\u00e9es d&rsquo;annuaire, de recherche et de pr\u00e9sence pour trouver l&rsquo;expert dont ils ont besoin. Ils peuvent d\u00e9terminer la disponibilit\u00e9 et collaborer en temps r\u00e9el d&rsquo;un seul clic.<\/p>\n<\/div><\/div><div class=\"grid-box grid-item has-title\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Am\u00e9liorez la productivit\u00e9 des agents<\/h4><p>Offrez aux agents une interface unique pour communiquer et collaborer. L&rsquo;acc\u00e8s en temps r\u00e9el aux experts leur permet de r\u00e9soudre les probl\u00e8mes des clients d\u00e8s le premier contact.<\/p>\n<\/div><\/div><div class=\"grid-box grid-item has-title\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Choisissez votre op\u00e9rateur<\/h4><p>Choisissez parmi Microsoft, Genesys ou un autre op\u00e9rateur de votre choix pour les appels entrants et sortants ainsi que pour vos appels internes. B\u00e9n\u00e9ficiez des fonctionnalit\u00e9s de routage et d&rsquo;intelligence artificielle de pointe de Genesys Cloud \u00e0 travers un seul point de contr\u00f4le.<\/p>\n<\/div><\/div>\n<\/div><div class=\"text-col-after\"><p class=\"grid-btn cta-btn cta-use-btn\"><a href=\"#getstarted\" target=\"\" rel=\"\">Lancez-vous<\/a><\/p><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div class=\"section-grid has-title\" data-swidth=\"stretch\" data-column=\"grid-3x3\" data-format=\"grid-a\" data-cards=\"bgc-clear\" data-shadow=\"\" id=\"gema\" data-bg-posx=\"center\" data-bg-posy=\"center\" data-text-theme=\"theme-light\"><div class=\"text-col\"><h3>Fonctionnalit\u00e9s omnicanales tout-en-un<\/h3><\/div><div class=\"grid-container\" ><div class=\"grid-box grid-item has-title has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-tall\"><img decoding=\"async\" width=\"44\" height=\"48\" src=\"https:\/\/www.genesys.com\/media\/085da1e7-inbound-outbound.svg\"  alt=\"Inbound outbound\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Interactions entrantes et sortantes<\/h4><p>Harmonisez l&rsquo;engagement des communications entrantes et sortantes \u00e0 travers l&rsquo;ensemble des points de contact, canaux et ressources.<\/p>\n<\/div><\/div><div class=\"grid-box grid-item has-title has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-wide\"><img decoding=\"async\" width=\"48\" height=\"36\" src=\"https:\/\/www.genesys.com\/media\/mobile-laptop-2.svg\"  alt=\"Intelligent automated routing\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Canaux int\u00e9gr\u00e9s<\/h4><p>Int\u00e9grez de fa\u00e7on fluide des canaux vocaux et digitaux, y compris via vid\u00e9o, e-mail, discussion instantan\u00e9e, r\u00e9seaux sociaux, messagerie et bien plus.<\/p>\n<\/div><\/div><div class=\"grid-box grid-item has-title has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-square\"><img decoding=\"async\" width=\"48\" height=\"48\" src=\"https:\/\/www.genesys.com\/media\/609e1117-ai-with-acronym.svg\"  alt=\"Ai with acronym\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Des parcours jalonn\u00e9s d'IA<\/h4><p>L&rsquo;IA transforme les donn\u00e9es clients en informations contextuelles pour am\u00e9liorer l&rsquo;engagement \u00e0 toutes les \u00e9tapes du parcours.<\/p>\n<\/div><\/div><div class=\"grid-box grid-item has-title has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-square\"><img decoding=\"async\" width=\"48\" height=\"48\" src=\"https:\/\/www.genesys.com\/media\/submit.svg\"  alt=\"Submit\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Automatisation des services<\/h4><p>Fournissez de meilleures exp\u00e9riences en libre-service gr\u00e2ce \u00e0 des voicebots et chatbots plus intelligents. Profitez d&rsquo;une transition en douceur vers des interactions assist\u00e9es bas\u00e9es sur un contexte complet.<\/p>\n<\/div><\/div><div class=\"grid-box grid-item has-title has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-square\"><img decoding=\"async\" width=\"75\" height=\"75\" src=\"https:\/\/www.genesys.com\/media\/3d021259-mask-group-10.svg\"  alt=\"Mask group 10\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Mise en correspondance pr\u00e9dictive<\/h4><p>Attribuez toutes les interactions aux ressources les plus pertinentes. L&rsquo;engagement pr\u00e9dictif et le routage mettent \u00e0 profit l&rsquo;IA pour g\u00e9n\u00e9rer les r\u00e9sultats commerciaux les plus importants \u00e0 vos yeux.<\/p>\n<\/div><\/div>\n<\/div><div class=\"text-col-after\"><p class=\"grid-btn cta-btn cta-use-btn\"><a href=\"#getstarted\" target=\"\" rel=\"\">Lancez-vous<\/a><\/p><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div class=\"section-grid has-title has-desc has-imageclr\" data-swidth=\"stretch\" data-column=\"grid-3x3\" data-format=\"grid-a\" data-cards=\"bgc-clear\" data-shadow=\"\" data-bgcolor=\"bgc-lgray\" data-bg-posx=\"center\" data-bg-posy=\"center\" data-text-theme=\"theme-light\"><div class=\"text-col\"><h3>Fid\u00e9lisez les clients tout au long de leurs parcours<\/h3><p>Gr\u00e2ce \u00e0 la bonne technologie, vous pouvez communiquer avec vos clients de mani\u00e8re plus significative et personnalis\u00e9e, en toutes circonstances. Pour des exp\u00e9riences contribuant \u00e0 diff\u00e9rencier votre marque, faites confiance \u00e0 Genesys et Microsoft.<\/p><\/div><div class=\"grid-container\" ><div class=\"grid-box grid-item has-title has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-wide\"><img decoding=\"async\" width=\"47\" height=\"36\" src=\"https:\/\/www.genesys.com\/media\/heart.svg\"  alt=\"Heart\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">D\u00e9marquez-vous gr\u00e2ce \u00e0 des exp\u00e9riences plus personnalis\u00e9es<\/h4><p>Offrez une exp\u00e9rience client sans effort \u00e0 chaque individu. Orchestrez \u00e0 grande \u00e9chelle les parcours client omnicanaux sur les canaux vocaux et num\u00e9riques. Gr\u00e2ce \u00e0 un moteur de routage commun, vous contr\u00f4lez le parcours client, l&rsquo;utilisation des agents et les performances op\u00e9rationnelles.<\/p>\n<\/div><\/div><div class=\"grid-box grid-item has-title has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-tall\"><img decoding=\"async\" width=\"1000\" height=\"1094\" src=\"https:\/\/www.genesys.com\/media\/agent.png\"  alt=\"Agent\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Faites de chaque agent un expert<\/h4><p>Am\u00e9liorez la productivit\u00e9 et la r\u00e9solution des probl\u00e8mes d\u00e8s le premier contact en mettant en relation en temps r\u00e9el les experts en la mati\u00e8re au sein de l&rsquo;entreprise avec les agents en prise directe avec les clients. Les outils de collaboration donnant acc\u00e8s aux informations appropri\u00e9es et au contexte ad\u00e9quat permettent aux agents de proposer des exp\u00e9riences personnalis\u00e9es et de fid\u00e9liser les clients.<\/p>\n<\/div><\/div><div class=\"grid-box grid-item has-title has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-tall\"><img decoding=\"async\" width=\"36\" height=\"48\" src=\"https:\/\/www.genesys.com\/media\/9dafa61f-rocket.svg\"  alt=\"Rocket\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Innovez plus rapidement gr\u00e2ce au cloud<\/h4><p>Tout est plus simple d\u00e9sormais\u00a0! Que votre strat\u00e9gie consiste \u00e0 migrer toutes vos donn\u00e9es vers le cloud, \u00e0 en conserver une partie sur site, ou que vous ayez d\u00e9j\u00e0 toutes vos donn\u00e9es sur le cloud. M\u00eame les entreprises les plus sophistiqu\u00e9es peuvent choisir une voie plus rapide vers le cloud et b\u00e9n\u00e9ficier d&rsquo;un acc\u00e8s rapide aux innovations.<\/p>\n<\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div class=\"section-grid has-title has-imageclr\" data-swidth=\"stretch\" data-column=\"grid-3x3\" data-format=\"grid-c\" data-cards=\"bgc-clear\" data-shadow=\"\" data-bgcolor=\"bgc-white\" data-bg-posx=\"center\" data-bg-posy=\"center\" data-text-theme=\"theme-light\"><div class=\"text-col\"><h3>En savoir plus sur le partenariat entre Genesys et Microsoft<\/h3><\/div><div class=\"grid-container\" ><div class=\"grid-box grid-item has-title has-cta has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-wide\"><img decoding=\"async\" width=\"440\" height=\"240\" src=\"https:\/\/www.genesys.com\/media\/MSFT-Dynamics-365-thumbnail.jpg\"  alt=\"Msft dynamics 365 thumbnail\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Les b\u00e9n\u00e9fices de l'int\u00e9gration de Genesys et Microsoft Dynamics 365<\/h4><div class=\"box-cta cta-btn\"><a role=\"button\" class=\"arrow arrow-primary\" href=\"https:\/\/www.genesys.com\/collateral\/improve-customer-experience-and-efficiency-with-an-enhanced-dynamics-365-implementation\" target=\"_blank\" rel=\"\">Lire la fiche technique<\/a><\/div><\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column el_id=\u00a0\u00bbgetstarted\u00a0\u00bb]<div class=\"section-form format-form-a formtype-g-microsoft has-title has-bgcolor has-imagebg\" data-swidth=\"stretch\" data-cards=\"\" data-modalbg=\"\" data-bgcolor=\"bgc-orange\" data-bgimg=\"https:\/\/www.genesys.com\/media\/bg-grad-warmred-to-plumish.svg\" data-bg-posx=\"center\" data-bg-posy=\"center\" data-text-theme=\"theme-dark\"><div class=\"text-col\"><h3>Lancez-vous avec Genesys et Microsoft<\/h3><p>Tirez parti du partenariat entre Genesys et Microsoft pour offrir des exp\u00e9riences client plus m\u00e9morables.<\/p>\n<p><strong>Remplissez ce formulaire et nous vous ferons d\u00e9couvrir Genesys sur Azure, ou Genesys Cloud et Teams.<\/strong><\/p>\n<\/div><div class=\"form-col\"><div id=\"eloq_form\" class=\"elq-container gmkto_form_type_g-microsoft gmkto_format_grid\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/tkelq.genesys.com\/e\/f2\" data-proc=\"inline\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" id=\"form19\" class=\"elq-form init yesknown yesprefill yespp strict-check beam-form\"  data-target=\"#modalthankyoucontent\" ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Heureux de vous revoir,<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Ce n\u2019est pas vous ?<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"Veuillez saisir votre adresse email professionnelle\">\n        <label for=\"fe644\">Veuillez saisir votre adresse email professionnelle<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7011T000001krABQAY\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/pages\/288710\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"page\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"fr-fr\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/pages\/288710\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"288710\"><div class=\"form-row form-floating\"><select class=\"form-select el_field elq-item-select required exclude\" id=\"cidmanipulator\" name=\"genesysmicrosoftpicklist\" data-value=\"\"><option value=\"\">D\u00e9couvrir<\/option><option value=\"7011T000001t94yQAA\">Genesys\u00a0Cloud et Microsoft\u00a0Teams<\/option><option value=\"7011T000001krABQAY\">Genesys\u00a0Engage sur Microsoft\u00a0Azure<\/option><option value=\"7011T000001kvrmQAA\">Genesys\u00a0CX\u00a0Contact sur Microsoft\u00a0Azure<\/option><\/select><label for=\"fe219\">D\u00e9couvrir<span class=\"required-asterisk\">*<\/span><\/label><\/div>\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"E-mail professionnel\" placeholder=\"E-mail professionnel\">\n        <label for=\"fe192\">E-mail professionnel<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"Pr\u00e9nom\">\n        <label for=\"fe190\">Pr\u00e9nom<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"Nom\">\n        <label for=\"fe191\">Nom<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">Cadre sup\u00e9rieur<\/option><option value=\"VP\">VP<\/option><option value=\"Director\">Directeur<\/option><option value=\"Manager\">Manager<\/option><option value=\"Principal\">Principal<\/option><option value=\"Engineer \/ Architect\">Ing\u00e9nieur\/Architecte<\/option><option value=\"Consultant\">Consultant<\/option><option value=\"Analyst\">Analyste<\/option><option value=\"Partner\">Partenaire<\/option><option value=\"Staff\">Personnel<\/option><option value=\"Unknown\">Autre<\/option>\n        <\/select>\n        <label for=\"fe219\">R\u00f4le<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">R\u00e9clamations<\/option><option value=\"Collections\">Collecte<\/option><option value=\"Contact Center Management\">Gestion du centre de contact<\/option><option value=\"Customer Experience\">Exp\u00e9rience client<\/option><option value=\"Customer Service\">Service client<\/option><option value=\"Ecommerce\/Digital Channels\">E-commerce\/canaux digitaux<\/option><option value=\"Finance\">Finance<\/option><option value=\"Human Resources\">Ressources humaines<\/option><option value=\"Influencer\">Influenceur<\/option><option value=\"Information Technology\">IT<\/option><option value=\"IT Architecture\">IT Architecture<\/option><option value=\"IT Infrastructure\">IT Infrastructure<\/option><option value=\"IVR\">SVI<\/option><option value=\"Marketing\">Marketing<\/option><option value=\"Operations \/ Process Management\">Gestion des op\u00e9rations\/processus<\/option><option value=\"Production Management\">Gestion de la production<\/option><option value=\"Purchasing\">Achats<\/option><option value=\"Sales\">Ventes<\/option><option value=\"Unknown\">Autre<\/option>\n        <\/select>\n        <label for=\"fe218\">D\u00e9partement<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"Nom de la soci\u00e9t\u00e9\">\n        <label for=\"fe193\">Nom de la soci\u00e9t\u00e9<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"T\u00e9l\u00e9phone\">\n        <label for=\"fe215\">T\u00e9l\u00e9phone<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Pays<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">D\u00e9partement\/r\u00e9gion<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"Your Website\">\n        <label for=\"fe801\">Your Website<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"city\" id=\"fe226\" value=\"\" placeholder=\"Ville\">\n        <label for=\"fe226\">Ville<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"Intitul\u00e9 du poste\">\n        <label for=\"fe220\">Intitul\u00e9 du poste<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">Banque<\/option><option value=\"Business Services\">Services commerciaux<\/option><option value=\"Capital Markets\">Capital Markets<\/option><option value=\"Communications\">Communications<\/option><option value=\"Consumer Products\">Consumer Products<\/option><option value=\"Defense & Intelligence\">Defense & Intelligence<\/option><option value=\"Education & Non-Profit\">Education & Non-Profit<\/option><option value=\"Energy & Utilities\">\u00c9nergie et services publics<\/option><option value=\"Entertainment\">Divertissement<\/option><option value=\"Government\">Service public<\/option><option value=\"Insurance\">Assurance<\/option><option value=\"Life Sciences\">Life Sciences<\/option><option value=\"Logistics\">Logistics<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Providers<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">Technologies<\/option><option value=\"Travel & Hospitality\">Travel & Hospitality<\/option><option value=\"Retail Banking\">Retail Banking<\/option><option value=\"Other\">Autre<\/option>\n        <\/select>\n        <label for=\"fe221\">Industrie<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">Recherches pr\u00e9liminaires<\/option><option value=\"Gathering business requirements\">\u00c9tablissement d\u2019un cahier des charges<\/option><option value=\"Comparing solutions\">Comparaison de solutions<\/option><option value=\"Ready for a conversation\">Pr\u00eat \u00e0 engager une discussion<\/option>\n        <\/select>\n        <label for=\"fe222\">Domaine d\u2019int\u00e9r\u00eat<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1 \u00e0 20<\/option><option value=\"21-50\">21 \u00e0 50<\/option><option value=\"51-100\">51 \u00e0 100<\/option><option value=\"101-300\">101 \u00e0 300<\/option><option value=\"301-500\">301 \u00e0 500<\/option><option value=\"501-1000\">501 \u00e0 1\u00a0000<\/option><option value=\">1000\">Plus de 1\u00a0000<\/option><option value=\"No Contact Center\">Pas un centre de contact<\/option><option value=\"Don't Know\">Ne sait pas<\/option>\n        <\/select>\n        <label for=\"fe225\">Nombre de postes agents<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">Oui. Me tenir inform\u00e9 par e-mail ou par t\u00e9l\u00e9phone des informations relatives \u00e0 Genesys.<\/label><\/div><div class=\"single-checkbox-row form-row white-box\"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">I'd like someone to reach out to me<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"no\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Lancez-vous\" type=\"Submit\" class=\"submit-button-style btn btn-primary\" value=\"Lancez-vous\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>En fournissant vos informations, vous acceptez notre <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">politique de confidentialit\u00e9<\/a><\/span><\/div><\/div><\/form><\/div><div id=\"modalthankyoucontent\"><h3>Merci de votre int\u00e9r\u00eat pour Genesys sur Azure.<\/h3><p>Un repr\u00e9sentant vous contactera sous peu.<\/p><\/div><\/div><\/div>[vc_raw_js]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[\/vc_raw_js][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section g_section_text=\u00a0\u00bbwhite\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1582763790907{padding-top: 8.333rem !important;padding-bottom: 8.333rem !important;background-color: #4e5054 !important;}\u00a0\u00bb][vc_row css=\u00a0\u00bb.vc_custom_1582753959697{padding-top: 0px !important;}\u00a0\u00bb][vc_column][vc_single_image image=\u00a0\u00bb327262&Prime; alignment=\u00a0\u00bbcenter\u00a0\u00bb si_max_width=\u00a0\u00bb575px\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1594837458372{margin-bottom: 1.889rem !important;}\u00a0\u00bb][vc_column_text] Aider les plus grandes marques du monde \u00e0 cr\u00e9er des exp\u00e9riences clients plus m\u00e9morables [\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=\u00a0\u00bbstretch_row_content\u00a0\u00bb disable_element=\u00a0\u00bbyes\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1583350811113{padding-top: 0px !important;padding-bottom: 0px !important;}\u00a0\u00bb][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column el_id=\u00a0\u00bbgetstarted\u00a0\u00bb][vc_raw_js]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[\/vc_raw_js][\/vc_column][\/vc_row][\/vc_section]<\/p>\n","protected":false},"author":308,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-288710","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/pages\/288710","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/users\/308"}],"replies":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/comments?post=288710"}],"version-history":[{"count":8,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/pages\/288710\/revisions"}],"predecessor-version":[{"id":495035,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/pages\/288710\/revisions\/495035"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/media?parent=288710"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}