{"id":116992,"date":"2019-01-03T11:35:30","date_gmt":"2019-01-03T19:35:30","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=116992"},"modified":"2022-04-04T20:23:49","modified_gmt":"2022-04-05T03:23:49","slug":"category","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/fr-fr\/blog\/category","title":{"rendered":"Category"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1530915447214{padding-top: 65px !important;padding-bottom: 0px !important;}\u00a0\u00bb][vc_row gap=\u00a0\u00bb35&Prime; equal_height=\u00a0\u00bbyes\u00a0\u00bb el_class=\u00a0\u00bbg-flex\u00a0\u00bb][vc_column width=\u00a0\u00bb2\/3&Prime; el_class=\u00a0\u00bbno-inner-padding\u00a0\u00bb][\/vc_column][vc_column width=\u00a0\u00bb1\/3&Prime; el_class=\u00a0\u00bbno-inner-padding\u00a0\u00bb]<div class=\"search-bar\" id=\"nav-search-box\"><\/div><script>var getUrlParam = function(e){var t = new 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\"pipeline.search-sent\", function (_, query) {window.location = \"\/blog\/search?q=\" + encodeURIComponent(query.q);});<\/script><div class=\"subscribe_box\"><div class=\"subscribe_box_inner\"><p class=\"h3 subscribe-box-title\">Vous souhaitez en savoir plus\u00a0?<\/p><p>Abonnez-vous \u00e0 notre newsletter gratuite et recevez les nouveaut\u00e9s du blog de Genesys directement dans votre bo\u00eete de r\u00e9ception.<\/p><form class=\"subscribe_box_form\" id=\"email_sub_fetch_form\"><input type=\"submit\" value=\"Abonnement\"><\/form><\/div><\/div><script>jQuery(\"#email_sub_fetch_form\").submit(function (e) {e.preventDefault();subscribe_fire(\"click\", \"email_fetcher\");});<\/script>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1530915438590{padding-top: 0px !important;padding-bottom: 32.5px !important;}\u00a0\u00bb][vc_row][vc_column]<div class=\"blog-feed-container d-flex flex-column gap-2\" 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mt-1\">Dans\u00a0l\u2019\u00e9conomie de l\u2019exp\u00e9rience\u00a0d\u2019aujourd\u2019hui, l\u2019exp\u00e9rience client (CX) n\u2019est plus un simple atout pour...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/fr-fr\/blog\/author\/837\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/JonCaptz-scaled-e1616600799107.jpeg\" alt=\"Jon Capetz\"><p class=\"mb-0\">Jon Capetz<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/fr-fr\/blog\/post\/the-hidden-costs-of-underfunding-customer-experience-in-2026\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" 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Ces...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/fr-fr\/blog\/author\/880\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/Ginger-Conlon-1-e1632347601319.jpg\" alt=\"Ginger Conlon\"><p class=\"mb-0\">Ginger Conlon<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/fr-fr\/blog\/post\/5-brands-using-ai-to-deliver-empathetic-efficient-experiences\"><\/a><\/div><\/div><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1530915447214{padding-top: 65px !important;padding-bottom: 0px !important;}\u00a0\u00bb][vc_row gap=\u00a0\u00bb35&Prime; equal_height=\u00a0\u00bbyes\u00a0\u00bb el_class=\u00a0\u00bbg-flex\u00a0\u00bb][vc_column width=\u00a0\u00bb2\/3&Prime; el_class=\u00a0\u00bbno-inner-padding\u00a0\u00bb][\/vc_column][vc_column width=\u00a0\u00bb1\/3&Prime; el_class=\u00a0\u00bbno-inner-padding\u00a0\u00bb][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1530915438590{padding-top: 0px !important;padding-bottom: 32.5px !important;}\u00a0\u00bb][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section]<\/p>\n","protected":false},"author":270,"featured_media":0,"parent":116986,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/template-blogcat.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-116992","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/pages\/116992","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/users\/270"}],"replies":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/comments?post=116992"}],"version-history":[{"count":2,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/pages\/116992\/revisions"}],"predecessor-version":[{"id":427424,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/pages\/116992\/revisions\/427424"}],"up":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/pages\/116986"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/media?parent=116992"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}