{"id":635996,"date":"2026-08-10T01:14:51","date_gmt":"2026-08-10T08:14:51","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=events&p=635996"},"modified":"2026-08-11T02:44:28","modified_gmt":"2026-08-11T09:44:28","slug":"africa-cx-tour-tunisie","status":"publish","type":"events","link":"https:\/\/www.genesys.com\/fr-fr\/events\/africa-cx-tour-tunisie","title":{"rendered":"Africa CX Tour: Tunisie"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":891,"featured_media":0,"parent":0,"menu_order":0,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[16127,16157,16109],"tax_capability_sitewide":[16202,18156,16316,18317,16257,16413],"tax_products_programs":[16482,17540],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-635996","events","type-events","status-publish","hentry","tax_contenttheme2-improve-customer-experience-fr-fr","tax_contenttheme2-improve-employee-experience-fr-fr","tax_contenttheme2-grow-your-business-fr-fr","tax_capability_sitewide-ai-and-automation-fr-fr","tax_capability_sitewide-cloud-migration-fr-fr","tax_capability_sitewide-integrations-fr-fr","tax_capability_sitewide-journey-management-fr-fr","tax_capability_sitewide-digital-fr-fr","tax_capability_sitewide-voice-fr-fr","tax_products_programs-genesys-ai-fr-fr","tax_products_programs-genesys-cloud-cx-fr-fr"],"acf":{"hide_navigation":"false","hide_footer":"false","meta_title":"","meta_description":"","no_index":false,"no_follow":false,"meta_twitter_title":"","meta_twitter_description":"","meta_facebook_title":"","meta_facebook_description":"","custom_canonical_url":"","event_type":"cxtour","event_status":"ontime","event_start_date":"09\/16\/2026","event_start_time":"09:00:00","event_end_date":"09\/16\/2026","event_end_time":"14:00:00","event_location":"Tunis, Tunisia","event_venue_name":"Sheraton Tunis Hotel","country":"Tunisia","venue_map":{"address":"Sheraton Tunis Hotel, Avenue de la Ligue des Etats Arabes, Tunis, Tunisia","lat":36.8311401,"lng":10.1606623,"zoom":14,"place_id":"ChIJh4NJFmUz_RIRdADTVf9v14Q","name":"Sheraton Tunis Hotel","street_name":"Avenue de la Ligue des Etats Arabes","street_name_short":"Av. de la Ligue des Etats Arabes","city":"Tunis","state":"Tunis","post_code":"1080","country":"Tunisia","country_short":"TN"},"event_link":"","item_nav_hide":"no","utm_pass":false,"disable_chat":false,"asset_expiration":"","get_started_config":"default","gsc_tab":false,"enable_external_utm":false,"add_to_global_events":false,"enable_ab_test":false,"enable_global_intellimize":true,"enable_intellimize_api":false,"enable_anti_flicker":false,"event_header_bgc":"orange","event_header_title":"","event_description_title":"Africa CX Tour fait Escale \u00e0 Tunis le 22 Septembre 2026","event_description":"L\u2019IA red\u00e9finit la relation client. \u00cates-vous pr\u00eat pour la suite ?
\r\n
\r\nRejoignez les experts CX en Tunisie pour une rencontre exclusive autour des nouvelles attentes clients, de l\u2019impact de l\u2019IA et des strat\u00e9gies qui fa\u00e7onnent l\u2019exp\u00e9rience client de demain.
\r\n
\r\n\u00c9changez. Inspirez-vous. Passez \u00e0 l\u2019action.","event_header_image":"https:\/\/www.genesys.com\/media\/pexels-memory-lane-2157293172-35689222-scaled.jpg","disable_registration":false,"form_header_alignment":"left","form_header":"","form_button":"R\u00e9servez votre place","is_external_registration":[],"form_field_settings":["form_known","form_prefill","form_pp","cb_available","form_reach","nolazy"],"form_setup":{"events_field_config":"default","events_custom_fields":["fl_email","fl_firstname","fl_lastname","fl_company","fl_busphone","fl_country","fl_city","fl_jobfunction1","fl_joblevel1","fl_title","fl_website","fl_industry1","fl_levelofinterest1","fl_numberofagentsform1"],"additional_custom_form_fields":{"advance_fields":false},"cust_form_id":"","form_cid":"701Ht0000025V1RIAU","multiple_cid":false,"multiple_cid_setup":false,"ar_status":"Event","ar_title":"default","ar_custom_title":"","ar_url":"default","ar_custom_url":"","custom_ty":""},"additional_form_content":"","disable_content_section":false,"event_content_template":"a1","event_title_group":{"title":"","sub_title":""},"media_content":{"select_media":"video","content_image":false,"content_video":"https:\/\/www.youtube.com\/embed\/705tCBxQ4gY?si=hPq7mMv0otwI9Kms"},"text_content":{"sub_title_h4":"L\u2019Africa CX Tour fait escale \u00e0 Tunis","text_content":"

L\u2019intelligence artificielle acc\u00e9l\u00e8re la transformation de la relation client et red\u00e9finit les attentes en mati\u00e8re de personnalisation, de r\u00e9activit\u00e9 et de qualit\u00e9 d\u2019exp\u00e9rience.<\/p>\n

Apr\u00e8s plusieurs \u00e9tapes \u00e0 travers l\u2019Afrique, l\u2019Africa CX Tour<\/strong> arrive \u00e0 Tunis pour r\u00e9unir les d\u00e9cideurs et experts de l\u2019exp\u00e9rience client autour de ces nouveaux enjeux.<\/p>\n

Une occasion unique de d\u00e9couvrir les tendances qui fa\u00e7onnent le CX, partager des retours d\u2019exp\u00e9rience concrets et \u00e9changer avec vos pairs<\/strong> sur la mani\u00e8re d\u2019int\u00e9grer l\u2019IA tout en r\u00e9pondant aux nouvelles attentes des clients.<\/p>\n

Rejoignez-nous \u00e0 Tunis pour imaginer ensemble la prochaine g\u00e9n\u00e9ration d\u2019exp\u00e9riences clients.<\/strong><\/p>\n","cta_text":"","cta_url":""},"disable_agenda_section":false,"event_agenda_title":"","event_agenda_opened":"1","remove_agenda_nav":false,"event_agenda_nav":"","disable_speaker_section":false,"event_speaker_title":"","remove_speaker_nav":false,"event_speaker_nav":"","disable_venue_section":false,"remove_venue_nav":false,"event_venue_nav":"","enable_map":true,"disable_faq_section":false,"event_faq_title":"","event_faq_opened":"3","remove_faq_nav":false,"event_faq_nav":"","disable_sponsor_section":false,"event_sponsor_title":"","remove_sponsor_nav":false,"event_sponsor_nav":"","disable_partner_section":false,"event_partners_title":"","event_partners_subtitle":"","remove_partners_nav":false,"event_partners_nav":"","event_partners_columns":"5","disable_additional_content_section":true,"additional_content_template":"a1","additional_content_position":"default","additional_title_group":{"title":"","sub_title":""},"additional_media_content":{"select_media":"image","content_image":false,"content_video":""},"additional_text_content":{"sub_title_h4":"","text_content":"","cta_text":"","cta_url":""},"nav_logo":false,"nav_form_text":"","disable_navigation_form_link":false,"event_date_format":"default","event_time_format":"h:i a","event_hashtag":"","w_tycontent":"","disable_next_steps":false,"display_desc":false,"next_steps_type":"default","title_align":"left","ns_title":"","ns_subtitle":"","resource_next_steps":"","event_agenda_group":[{"agenda_group_title":"","event_agenda":[{"agenda_date":"22\/09\/2026","agenda_tab_label":"","agenda_details":[{"agenda_title":"Accueil et Caf\u00e9","agenda_start_time":"16:00:00","agenda_end_time":"16:30:00","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"Introduction ","agenda_start_time":"16:30:00","agenda_end_time":"17:00:00","agenda_single_description":"