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\r\n\u00c0 l\u2019occasion de ce d\u00eener exclusif, d\u00e9cideurs et experts se r\u00e9unissent pour partager leurs perspectives sur les \u00e9volutions du march\u00e9 et les opportunit\u00e9s \u00e0 venir.
\r\nAu c\u0153ur de ces \u00e9changes : le r\u00f4le strat\u00e9gique de l\u2019intelligence artificielle.","event_header_image":"https:\/\/www.genesys.com\/media\/iStock-1294325441-scaled.jpg","disable_registration":false,"form_header_alignment":"left","form_header":"","form_button":"R\u00e9servez votre place","is_external_registration":[],"form_field_settings":["form_known","form_prefill","form_pp","cb_available","form_reach","nolazy"],"form_setup":{"events_field_config":"default","events_custom_fields":["fl_email","fl_firstname","fl_lastname","fl_company","fl_busphone","fl_country","fl_city","fl_jobfunction1","fl_joblevel1","fl_title","fl_website","fl_industry1","fl_levelofinterest1","fl_numberofagentsform1"],"additional_custom_form_fields":{"advance_fields":false},"cust_form_id":"","form_cid":"701Ht000001ec6DIAQ","multiple_cid":false,"multiple_cid_setup":false,"ar_status":"Event","ar_title":"default","ar_custom_title":"","ar_url":"default","ar_custom_url":"","custom_ty":""},"additional_form_content":"","disable_content_section":false,"event_content_template":"a1","event_title_group":{"title":"","sub_title":""},"media_content":{"select_media":"video","content_image":false,"content_video":"https:\/\/www.youtube.com\/embed\/705tCBxQ4gY?si=hPq7mMv0otwI9Kms"},"text_content":{"sub_title_h4":"R\u00e9inventer la CX en Afrique avec l\u2019IA","text_content":"

Port\u00e9 par l\u2019essor du digital, du mobile et de l\u2019innovation locale, le continent red\u00e9finit les standards de la relation client. Les attentes \u00e9voluent rapidement : plus de simplicit\u00e9, plus de rapidit\u00e9, mais surtout des interactions plus personnalis\u00e9es et plus humaines.<\/p>\n

Dans ce contexte, l\u2019intelligence artificielle devient un levier strat\u00e9gique incontournable.<\/p>\n

Avec Genesys AI<\/strong>, les entreprises peuvent orchestrer des exp\u00e9riences client fluides, contextuelles et \u00e0 grande \u00e9chelle, tout en gagnant en efficacit\u00e9 op\u00e9rationnelle. L\u2019IA ne remplace pas l\u2019humain \u2014 elle l\u2019augmente, pour cr\u00e9er des interactions plus pertinentes et plus engageantes.<\/p>\n

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