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Merci pour votre inscription !<\/strong><\/p>\n

Nous serons heureux de vous retrouver lors du cocktail Genesys le\u00a02 avril 2025, de 17h30 \u00e0 20h00<\/strong>, sur le stand D10, pavillon 4, Paris Expo Porte de Versailles<\/strong>.<\/p>\n

\u00c0 tr\u00e8s bient\u00f4t !<\/p>\n"},"additional_form_content":"","disable_content_section":false,"event_content_template":"a1","event_title_group":{"title":"","sub_title":""},"media_content":{"select_media":"image","content_image":550204,"content_video":""},"text_content":{"sub_title_h4":"","text_content":"

Cocktail de networking avec Genesys<\/h3>\n

Rejoignez-nous pour un moment de convivialit\u00e9 lors d’un cocktail avec les \u00e9quipes Genesys, organis\u00e9 dans le cadre du salon All4Customer. Profitez de ce moment\u00a0 pour \u00e9changer avec nos solutions consultants autour des derni\u00e8res tendances relationelles, de l’IA et des parcours clients.<\/p>\n

Date<\/em> :\u00a0 Mercredi 2 avril 2025<\/strong><\/p>\n

Heure<\/em> : 17h30 \u2013 20h00<\/strong><\/p>\n

Lieu<\/em> : Stand Genesys D10<\/strong><\/p>\n

Ne manquez pas cette occasion unique de d\u00e9velopper votre r\u00e9seau et de partager des insights cl\u00e9s sur l\u2019avenir de la relation client !<\/p>\n","cta_text":"","cta_url":""},"disable_agenda_section":true,"disable_speaker_section":false,"disable_venue_section":false,"enable_map":true,"disable_faq_section":true,"disable_sponsor_section":true,"disable_additional_content_section":false,"additional_content_template":"f","additional_title_group":{"title":"Retrouvez-nous lors d'un cocktail convivial sur notre stand D10 le 2 avril \u00e0 partir de 17h30 !","sub_title":""},"additional_media_content":{"select_media":"image","content_image":546906,"content_video":""},"additional_text_content":{"sub_title_h4":"","text_content":"","cta_text":"","cta_url":""},"nav_logo":false,"nav_form_text":"","disable_navigation_form_link":false,"event_date_format":"default","event_time_format":"H:i","event_hashtag":"all4customer2025","w_tycontent":"

Merci pour votre inscription !<\/p>\n

Nous sommes heureux de vous retrouver au cocktail Genesys le mercredi 2 avril 2025, de 17h30 \u00e0 20h00, au Paris Expo Porte de Versailles.<\/p>\n

\u00c0 tr\u00e8s bient\u00f4t pour une soir\u00e9e enrichissante !<\/p>\n","disable_next_steps":false,"display_desc":false,"next_steps_type":"default","title_align":"left","ns_title":"","ns_subtitle":"","resource_next_steps":"","event_sponsor_tier":[{"sponsor_tier":"None","custom_tier":"","event_sponsors":[{"sponsor_name":"Accenture","sponsor_image":552967,"sponsor_url":"https:\/\/www.accenture.com\/de-de"},{"sponsor_name":"ATIP","sponsor_image":429161,"sponsor_url":"https:\/\/atip.de\/"},{"sponsor_name":"Atruvia AG","sponsor_image":546892,"sponsor_url":"https:\/\/www.atruvia.de"},{"sponsor_name":"2.\tAmazon Web Services","sponsor_image":541587,"sponsor_url":"https:\/\/aws.amazon.com\/de"},{"sponsor_name":"Deloitte Consulting ","sponsor_image":529742,"sponsor_url":"https:\/\/www.deloittedigital.com\/de"},{"sponsor_name":"DIA","sponsor_image":546893,"sponsor_url":"https:\/\/www.diadc.de"},{"sponsor_name":"Genesys","sponsor_image":550465,"sponsor_url":"https:\/\/www.genesys.com\/de-de"},{"sponsor_name":"Mitel","sponsor_image":548468,"sponsor_url":"https:\/\/www.mitel.com\/de-de"},{"sponsor_name":"Salesforce","sponsor_image":499180,"sponsor_url":"https:\/\/www.salesforce.com\/de\/"},{"sponsor_name":"Swisscom","sponsor_image":552793,"sponsor_url":"https:\/\/www.swisscom.ch"},{"sponsor_name":"T Business ","sponsor_image":546894,"sponsor_url":"https:\/\/geschaeftskunden.telekom.de"}]}],"event_header_image":false,"event_venue_address":"ESTREL BERLIN | SONNENALLEE 225 | 12057 BERLIN","event_venue_bg":"https:\/\/www.genesys.com\/media\/estreell.jpg","event_agenda_title":"Programme","remove_agenda_nav":false,"event_agenda_nav":"","event_speaker_title":"","remove_speaker_nav":false,"event_speaker_nav":"","remove_venue_nav":false,"event_venue_nav":"Lieu","event_faq_title":"","remove_faq_nav":false,"event_faq_nav":"","event_sponsor_title":"Partner","remove_sponsor_nav":false,"event_sponsor_nav":"","disable_partner_section":true,"event_partners_title":"","event_partners_subtitle":"","remove_partners_nav":false,"event_partners_nav":"","event_partners_columns":"5","additional_content_position":"speaker","event_start_date":"04\/02\/2025","event_end_date":"04\/02\/2025","event_faq_opened":"3","event_agenda_opened":"-1","event_agenda_group":[{"agenda_group_title":"","event_agenda":[{"agenda_date":"01\/04\/2025","agenda_tab_label":"","agenda_details":[{"agenda_title":"Des agents virtuels au conseiller augment\u00e9 : comment l\u2019IA G\u00e9n\u00e9rative automatise votre relation client","agenda_start_time":"15:00:00","agenda_end_time":"15:45:00","agenda_single_description":"

Salle Masterclass 8<\/strong><\/p>\n

Depuis les agents virtuels jusqu’aux copilots, d\u00e9couvrez les nouvelles familles d’assistants automatis\u00e9s pilot\u00e9s par l’intelligence artificielle g\u00e9n\u00e9rative : leurs fonctions, leurs utilit\u00e9s pour optimiser la gestion des interactions vocales et digitales ainsi que les t\u00e2ches des conseillers. Explorons ensemble cette overview sur les derni\u00e8res avanc\u00e9es de l’IA et leurs impacts sur la production des op\u00e9rations dans les centres de service client.<\/em><\/p>\n

Yassine TAHRI<\/strong>\u00a0–\u00a0Senior Solution consultant<\/em> | GENESYS
\nTarek ELACHKAR<\/strong>\u00a0–\u00a0Lead Solution Architects<\/em> | GENESYS<\/p>\n","agenda_session_speakers":false}]},{"agenda_date":"02\/04\/2025","agenda_tab_label":"","agenda_details":[{"agenda_title":"Les tendances qui bousculent le service client en 2025-2026","agenda_start_time":"12:00:00","agenda_end_time":"12:45:00","agenda_single_description":"

Salle Masterclass 6<\/strong><\/p>\n

\u00c9volution des comportements : comment les g\u00e9n\u00e9rations X, Y et Z interagissent avec les marques ? Qu\u2019attendent-elles ? Comment adapter son service de support clients ? D\u00e9cryptage des canaux pr\u00e9f\u00e9r\u00e9s, des attentes de services \u00e0 rendre et du niveau de maturit\u00e9 des entreprises sur l\u2019utilisation de l\u2019IA. Cette session vous permettra d\u2019explorer les tendances \u00e9mergentes et les innovations disruptives \u00e0 partir d\u2019\u00e9tudes men\u00e9es par Genesys et de conclusions de cabinets d\u2019\u00e9tudes internationaux.<\/em><\/p>\n

Gilles TALBOT<\/strong>\u00a0–\u00a0Insurance Director EMEA<\/em> | GENESYS<\/p>\n","agenda_session_speakers":false}]},{"agenda_date":"03\/04\/2025","agenda_tab_label":"","agenda_details":[{"agenda_title":"Les grands challenges de l\u2019omnicanal, de la Data et de l\u2019IA en 2025 pour personnaliser des parcours clients","agenda_start_time":"11:00:00","agenda_end_time":"11:45:00","agenda_single_description":"

Salle Masterclass 8<\/strong><\/p>\n

Cette session se composera en deux parties :<\/em><\/p>\n

    \n
  • Comment simplifier et mesurer l\u2019efficacit\u00e9 d\u2019un parcours client qui mixe l\u2019usage de diff\u00e9rents m\u00e9dias (t\u00e9l\u00e9phone, e-mail, messagerie instantan\u00e9e, bot, WhatApp)<\/em><\/li>\n
  • Comment maximiser sa fluidit\u00e9 tout en personnalisant les interactions gr\u00e2ce \u00e0 l\u2019IA?<\/em><\/li>\n<\/ul>\n

    Explorez les solutions pour cr\u00e9er un parcours client sur mesure et homog\u00e8ne pour une satisfaction client optimale.<\/em><\/p>\n

    Boubacar DIALLO<\/strong>\u00a0–\u00a0Principal Solution Consultant<\/em> | GENESYS
    \nAbdel BADAOUI<\/strong>\u00a0–\u00a0Solution Consultant<\/em> | GENESYS<\/p>\n","agenda_session_speakers":false}]}],"additional_agenda_content":""}],"nav_logo_url":"https:\/\/www.genesys.com\/fr-fr"},"_links":{"self":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/events\/560658","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/events"}],"about":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/types\/events"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/users\/565"}],"version-history":[{"count":11,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/events\/560658\/revisions"}],"predecessor-version":[{"id":560955,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/events\/560658\/revisions\/560955"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/media\/560982"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/media?parent=560658"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_priority?post=560658"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_contenttheme?post=560658"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_bundle?post=560658"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_contenttheme2?post=560658"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_capability_sitewide?post=560658"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_products_programs?post=560658"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_buying_job?post=560658"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_buyer_persona?post=560658"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_sector?post=560658"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_segment?post=560658"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}