{"id":558680,"date":"2025-02-25T16:16:29","date_gmt":"2025-02-26T00:16:29","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=events&#038;p=558680"},"modified":"2025-04-08T06:10:33","modified_gmt":"2025-04-08T13:10:33","slug":"matinee-ia-generative-29-04-2025","status":"publish","type":"events","link":"https:\/\/www.genesys.com\/fr-fr\/events\/matinee-ia-generative-29-04-2025","title":{"rendered":"Matin\u00e9e avec HELPLINE, ARTEFACT, ITforBUSINESS"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=\u00a0\u00bbbgc-lgray\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb flair=\u00a0\u00bb%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb el_id=\u00a0\u00bbform\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1740499854882{background-image: url(https:\/\/www.genesys.com\/media\/Design-sans-titre-71-1.png?id=558745) !important;}\u00a0\u00bb][vc_row content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/2&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h1><span class=\"TextRun SCXW191053375 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW191053375 BCX0\">L\u2019IA g\u00e9n\u00e9rative en 2025 &#8211; 2026<\/span><\/span><\/h1>\n<h5>Services desk &#8211; Centres de contacts<\/h5>\n<h4 class=\"text-24\"><span class=\"TextRun SCXW220734949 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW220734949 BCX0\">Passer \u00e0 l&rsquo;\u00e9chelle en exploitant le plein potentiel des innovations <\/span><\/span><span class=\"TextRun SCXW220734949 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW220734949 BCX0\">pour des parcours intelligents et efficients<\/span><\/span><span class=\"EOP SCXW220734949 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:2,&quot;335551620&quot;:2,&quot;335559740&quot;:240}\">\u00a0<\/span><\/h4>\n<p><span class=\"TextRun SCXW20896799 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW20896799 BCX0\">29 avril 2025<\/span><\/span> | 8<span class=\"NormalTextRun SCXW20896799 BCX0\">h30 \u2013 12h30<\/span><span class=\"NormalTextRun SCXW20896799 BCX0\">\u00a0| <\/span>Paris <span class=\"TextRun SCXW20896799 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW20896799 BCX0\">16<\/span><\/span><span class=\"TextRun SCXW20896799 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun Superscript SCXW20896799 BCX0\" data-fontsize=\"9\">\u00e8me<\/span><\/span>[\/vc_column_text][\/vc_column][vc_column v_align=\u00a0\u00bbflexend\u00a0\u00bb width=\u00a0\u00bb1\/2&Prime;]<div class=\"eloq_form elq-container gmkto_form_type_ gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init yesknown yesprefill yespp strict-check\"  ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Heureux de vous revoir,<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Ce n\u2019est pas vous ?<\/a><\/p><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7014X000003AhBcQAK\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/events\/558680?thankyou=558680&page_type=events\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/events\/558680\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"events\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"fr-fr\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/events\/558680\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"558680\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"E-mail professionnel\" placeholder=\"E-mail professionnel\">\n        <label for=\"fe192\">E-mail professionnel<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"Pr\u00e9nom\">\n        <label for=\"fe190\">Pr\u00e9nom<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"Nom\">\n        <label for=\"fe191\">Nom<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">Cadre sup\u00e9rieur<\/option><option value=\"VP\">VP<\/option><option value=\"Director\">Directeur<\/option><option value=\"Manager\">Manager<\/option><option value=\"Principal\">Principal<\/option><option value=\"Engineer \/ Architect\">Ing\u00e9nieur\/Architecte<\/option><option value=\"Consultant\">Consultant<\/option><option value=\"Analyst\">Analyste<\/option><option value=\"Partner\">Partenaire<\/option><option value=\"Staff\">Personnel<\/option><option value=\"Unknown\">Autre<\/option>\n        <\/select>\n        <label for=\"fe219\">R\u00f4le<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">R\u00e9clamations<\/option><option value=\"Collections\">Collecte<\/option><option value=\"Contact Center Management\">Gestion du centre de contact<\/option><option value=\"Customer Experience\">Exp\u00e9rience client<\/option><option value=\"Customer Service\">Service client<\/option><option value=\"Ecommerce\/Digital Channels\">E-commerce\/canaux digitaux<\/option><option value=\"Finance\">Finance<\/option><option value=\"Human Resources\">Ressources humaines<\/option><option value=\"Influencer\">Influenceur<\/option><option value=\"Information Technology\">IT<\/option><option value=\"IT Architecture\">IT Architecture<\/option><option value=\"IT Infrastructure\">IT Infrastructure<\/option><option value=\"IVR\">SVI<\/option><option value=\"Marketing\">Marketing<\/option><option value=\"Operations \/ Process Management\">Gestion des op\u00e9rations\/processus<\/option><option value=\"Production Management\">Gestion de la production<\/option><option value=\"Purchasing\">Achats<\/option><option value=\"Sales\">Ventes<\/option><option value=\"Unknown\">Autre<\/option>\n        <\/select>\n        <label for=\"fe218\">D\u00e9partement<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"Nom de la soci\u00e9t\u00e9\">\n        <label for=\"fe193\">Nom de la soci\u00e9t\u00e9<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"T\u00e9l\u00e9phone\">\n        <label for=\"fe215\">T\u00e9l\u00e9phone<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Pays<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">D\u00e9partement\/r\u00e9gion<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"Your Website\">\n        <label for=\"fe801\">Your Website<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"city\" id=\"fe226\" value=\"\" placeholder=\"Ville\">\n        <label for=\"fe226\">Ville<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"Intitul\u00e9 du poste\">\n        <label for=\"fe220\">Intitul\u00e9 du poste<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">Banque<\/option><option value=\"Business Services\">Services commerciaux<\/option><option value=\"Capital Markets\">Capital Markets<\/option><option value=\"Communications\">Communications<\/option><option value=\"Consumer Products\">Consumer Products<\/option><option value=\"Defense & Intelligence\">Defense & Intelligence<\/option><option value=\"Education & Non-Profit\">Education & Non-Profit<\/option><option value=\"Energy & Utilities\">\u00c9nergie et services publics<\/option><option value=\"Entertainment\">Divertissement<\/option><option value=\"Government\">Service public<\/option><option value=\"Insurance\">Assurance<\/option><option value=\"Life Sciences\">Life Sciences<\/option><option value=\"Logistics\">Logistics<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Providers<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">Technologies<\/option><option value=\"Travel & Hospitality\">Travel & Hospitality<\/option><option value=\"Retail Banking\">Retail Banking<\/option><option value=\"Other\">Autre<\/option>\n        <\/select>\n        <label for=\"fe221\">Industrie<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">Recherches pr\u00e9liminaires<\/option><option value=\"Gathering business requirements\">\u00c9tablissement d\u2019un cahier des charges<\/option><option value=\"Comparing solutions\">Comparaison de solutions<\/option><option value=\"Ready for a conversation\">Pr\u00eat \u00e0 engager une discussion<\/option>\n        <\/select>\n        <label for=\"fe222\">Domaine d\u2019int\u00e9r\u00eat<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1 \u00e0 20<\/option><option value=\"21-50\">21 \u00e0 50<\/option><option value=\"51-100\">51 \u00e0 100<\/option><option value=\"101-300\">101 \u00e0 300<\/option><option value=\"301-500\">301 \u00e0 500<\/option><option value=\"501-1000\">501 \u00e0 1\u00a0000<\/option><option value=\">1000\">Plus de 1\u00a0000<\/option><option value=\"No Contact Center\">Pas un centre de contact<\/option><option value=\"Don't Know\">Ne sait pas<\/option>\n        <\/select>\n        <label for=\"fe225\">Nombre de postes agents<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">Oui. Me tenir inform\u00e9 par e-mail ou par t\u00e9l\u00e9phone des informations relatives \u00e0 Genesys.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">Je souhaite \u00eatre contact\u00e9 par un expert CX<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"OFF\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"S'inscrire\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"S'inscrire\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>En fournissant vos informations, vous acceptez notre <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">politique de confidentialit\u00e9<\/a><\/span><\/div><\/div><\/form><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=\u00a0\u00bb%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb][vc_row content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h4 style=\"text-align: left;\">EX et CX : Industrialiser une nouvelle g\u00e9n\u00e9ration de services avec l&rsquo;IA g\u00e9n\u00e9rative<\/h4>\n<p style=\"text-align: left;\">La vague d&rsquo;innovations apport\u00e9e par l&rsquo;IA g\u00e9n\u00e9rative impose de repenser en profondeur l&rsquo;exp\u00e9rience employ\u00e9 (EX) et la production des services de support aupr\u00e8s des clients (CX), notamment face aux comportements des g\u00e9n\u00e9rations \u00ab digital natives \u00bb, qui attendent \u00e0 la fois de l\u2019hyper-r\u00e9activit\u00e9, de la reconnaissance, une personnalisation toujours plus pouss\u00e9e des \u00e9changes.<\/p>\n<p style=\"text-align: left;\">Dans ce contexte, les DSI et les directions m\u00e9tiers doivent relever 3 grands d\u00e9fis :<\/p>\n<ul>\n<li style=\"text-align: left;\">Assurer une qualit\u00e9 des parcours clients et internes via l&rsquo;harmonisation des outils pour une exp\u00e9rience fluide sur tous les canaux ;<\/li>\n<li>Renforcer l&rsquo;efficacit\u00e9 op\u00e9rationnelle des dispositifs ;<\/li>\n<li style=\"text-align: left;\">Unifier les donn\u00e9es pour une vision globale de l&#8217;employ\u00e9 et du client tout en garantissant leur s\u00e9curit\u00e9 en lien avec les r\u00e9glementations.<\/li>\n<\/ul>\n<p>Cet \u00e9v\u00e9nement explorera les meilleures pratiques de l&rsquo;IA G\u00e9n\u00e9rative en optimisant les processus, les pratiques, les interfaces applicatives des conseillers.<\/p>\n<p>En surmontant ces challenges, les organisations contribueront \u00e0 am\u00e9liorer le rendement des traitement des demandes, \u00e0 renforcer la sym\u00e9trie des attentions clients-conseillers et \u00e0 stimuler la croissance de leur entreprise.[\/vc_column_text][\/vc_column][\/vc_row][vc_row content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column background_color=\u00a0\u00bbbgc-lgray\u00a0\u00bb width=\u00a0\u00bb1\/2&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h5>Pourquoi participer ?<\/h5>\n<ul>\n<li><strong>D\u00e9crypter les tendances :<\/strong> Comprendre l\u2019\u00e9tat d\u2019adoption de l\u2019IA g\u00e9n\u00e9rative et son impact sur les entreprises.<\/li>\n<li><strong>Optimiser les parcours EX et CX :<\/strong> Identifier les meilleurs uses cases de l\u2019IA pour les services IT et les centres de contact.<\/li>\n<li><strong>Maximiser l\u2019efficacit\u00e9 des agents virtuels :<\/strong> D\u00e9couvrir comment renforcer l\u2019automatisation et le self-service avec l\u2019IA conversationnelle.<\/li>\n<li><strong>S&rsquo;adapter aux r\u00e9glementations :<\/strong> Etre en conformit\u00e9 avec les exigences du RGPD, de l\u2019IA Act et les nouvelles r\u00e9gulations.<\/li>\n<li><strong>B\u00e9n\u00e9ficier de retours d\u2019exp\u00e9rience concrets :<\/strong> Explorer des \u00e9tudes de cas sur des impl\u00e9mentations r\u00e9ussies et des d\u00e9mos produits.<\/li>\n<li><strong>\u00c9changer avec des experts :<\/strong> Profiter d\u2019un cadre privil\u00e9gi\u00e9 pour poser vos questions et confronter vos enjeux avec d\u2019autres professionnels.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/2&Prime; css=\u00a0\u00bb.vc_custom_1728911776978{background-color: #FFFFFF !important;}\u00a0\u00bb]<div  class=\"component-cta-block card w-100 h-100 bgc-lgray centered cta-text-end \"><div class=\"row align-items-center image-stack card-body\"><div class=\"col-image col-md-5 flex-column justify-content-center img-top-container no-offset\"><img decoding=\"async\" width=\"1920\" height=\"1050\" class=\"rounded\" src=\"https:\/\/www.genesys.com\/media\/01_Apostrophe_Hero_1920x1050-021.jpg\" alt=\"\" ><\/div><div class=\"col-content col-md-7 mt-1 mt-lg-0\"><div class=\"content-container\"><p class=\"h3\">L&rsquo;Apostrophe, Paris 16\u00e8me<\/p>\n<p>83 Av. Marceau, 75116 Paris<\/p>\n<p>M\u00e9tro : Charles de Gaulle Etoile<\/p>\n<\/div><div class=\" btn-container mt-2\"><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_row][vc_column]<div class=\"component-agenda agenda-tabs heading-h2\"><div class=\"agenda-title-group-container\"><h2 class=\"agenda-group-title title text-center\">Agenda<\/h2><\/div><div class=\"agenda-dates\" data-opened=\"3\"><div class=\"agenda-date-container  has-agenda-date\" data-date=\"2025-04-29\"><div class=\"agenda-date\"><h3 class=\"agenda-date-label title h5\">29\/04\/2025<\/h3><\/div><div class=\"agenda-sessions-container\"><div class=\"agenda-session has-title\" data-time=\"1776328200\" data-start-time=\"08:30\" data-end-time=\"09:00\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">08:30 &ndash; 09:00<\/p><h3 class=\"agenda-title title\">Caf\u00e9 d'accueil des invit\u00e9s<\/h3><\/div><\/div><div class=\"agenda-session has-title\" data-time=\"1776330000\" data-start-time=\"09:00\" data-end-time=\"09:05\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">09:00 &ndash; 09:05<\/p><h3 class=\"agenda-title title\">Ouverture de la matin\u00e9e : mot de bienvenue<\/h3><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1776330300\" data-start-time=\"09:05\" data-end-time=\"09:30\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">09:05 &ndash; 09:30<\/p><h3 class=\"agenda-title title\">Tendances et maturit\u00e9 de l'IA g\u00e9n\u00e9rative : o\u00f9 en sont les entreprises ?<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><ul>\n<li>\u00c9volution des attentes des clients et des employ\u00e9s<\/li>\n<li>Adoption et usages de l\u2019IA g\u00e9n\u00e9rative par les entreprises<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1776331800\" data-start-time=\"09:30\" data-end-time=\"10:10\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">09:30 &ndash; 10:10<\/p><h3 class=\"agenda-title title\">Comment repenser les parcours pour int\u00e9grer pleinement l\u2019innovation au service des m\u00e9tiers et de la DSI<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><ul>\n<li>Savoir designer des parcours efficaces en fonction des typologies d&rsquo;utilisateurs et de clients, mise en qualit\u00e9 de la donn\u00e9e et des bases de connaissance pour une IA performante<\/li>\n<li>Cloud, Omnicanalit\u00e9, CCaaS : O\u00f9 placer l\u2019innovation pour qu\u2019elle soit pertinente ?<\/li>\n<li>R\u00e9ussir le d\u00e9ploiement de projets d\u2019IA g\u00e9n\u00e9rative : retour d\u2019exp\u00e9rience Helpline avec Genesys Cloud<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1776334200\" data-start-time=\"10:10\" data-end-time=\"10:55\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">10:10 &ndash; 10:55<\/p><h3 class=\"agenda-title title\">IA g\u00e9n\u00e9rative et self-service : comment mieux distribuer des services automatis\u00e9s avec les agents virtuels?<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><ul>\n<li>Automatisation des interactions gr\u00e2ce \u00e0 l\u2019IA conversationnelle, pr\u00e9dictive et aux bases de connaissance<\/li>\n<li>Impl\u00e9mentation du self-service : retour d\u2019exp\u00e9rience du Cr\u00e9dit Agricole<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"agenda-session has-title\" data-time=\"1776336900\" data-start-time=\"10:55\" data-end-time=\"11:15\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">10:55 &ndash; 11:15<\/p><h3 class=\"agenda-title title\">Pause &amp; networking<\/h3><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1776338100\" data-start-time=\"11:15\" data-end-time=\"11:55\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">11:15 &ndash; 11:55<\/p><h3 class=\"agenda-title title\">L'agent augment\u00e9 au service de la qualit\u00e9 des interactions<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><ul>\n<li>Les fonctions compl\u00e8tes de l\u2019agent copilot Genesys. Illustration appliqu\u00e9e dans un parcours EX<\/li>\n<li>Analyse des sentiments, quality monitoring du conseiller et pilotage par le superviseur<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1776340500\" data-start-time=\"11:55\" data-end-time=\"12:20\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">11:55 &ndash; 12:20<\/p><h3 class=\"agenda-title title\">Contraintes l\u00e9gales, mise en conformit\u00e9\u202f: quels pr\u00e9requis pour tirer toute la valeur de l\u2019IA G\u00e9n\u00e9rative ?<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><ul>\n<li>Cadre r\u00e9glementaire : RGPD, IA Act, DORA<\/li>\n<li>S\u00e9curit\u00e9 des donn\u00e9es et gouvernance \u00e9thique de l\u2019IA40<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"agenda-session has-title\" data-time=\"1776342000\" data-start-time=\"12:20\" data-end-time=\"12:30\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">12:20 &ndash; 12:30<\/p><h3 class=\"agenda-title title\">Questions - R\u00e9ponses et conclusion<\/h3><\/div><\/div><div class=\"agenda-session has-title\" data-time=\"1776342600\" data-start-time=\"12:30\" data-end-time=\"14:00\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">12:30 &ndash; 14:00<\/p><h3 class=\"agenda-title title\">Cocktail d\u00e9jeunatoire, ouverture des espaces de d\u00e9mos<\/h3><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div><div class=\"btn-container justify-content-center  vc_custom_1728919354365\"><a role=\"button\"  class=\"btn btn-primary\" href=\"#form\" target=\"\" rel=\"\">S'inscrire<\/a><\/div>[\/vc_column][\/vc_row][vc_section][vc_row][vc_column][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h4 style=\"text-align: center;\"><strong>Intervenants :<\/strong><\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=\u00a0\u00bbjustify-content-center\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/5&Prime;][vc_single_image image=\u00a0\u00bb558959&Prime; css=\u00a0\u00bb\u00a0\u00bb][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<p class=\"pTMRiNcAIpKtZqgpgCJZDBDHGTSCeYaQGfzc inline t-24 v-align-middle break-words\" style=\"text-align: center;\"><strong>Laurent Deville<\/strong><\/p>\n<p style=\"text-align: center;\"><span class=\"entry-value\">Senior Manager, Solutions Consulting<\/span><\/p>\n<p style=\"text-align: center;\"><strong>GENESYS<\/strong><\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/5&Prime;][vc_single_image image=\u00a0\u00bb558733&Prime; css=\u00a0\u00bb\u00a0\u00bb][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<p class=\"pTMRiNcAIpKtZqgpgCJZDBDHGTSCeYaQGfzc inline t-24 v-align-middle break-words\" style=\"text-align: center;\"><strong>Thibaud Arend<\/strong><\/p>\n<p style=\"text-align: center;\">Sales Director<\/p>\n<p style=\"text-align: center;\"><strong>GENESYS<\/strong><\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/5&Prime;][vc_single_image image=\u00a0\u00bb558729&Prime; alignment=\u00a0\u00bbcenter\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1740497538715{border-radius: 3px !important;}\u00a0\u00bb][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<p class=\"pTMRiNcAIpKtZqgpgCJZDBDHGTSCeYaQGfzc inline t-24 v-align-middle break-words\" style=\"text-align: center;\"><strong>Sylvain Schaer<\/strong><\/p>\n<p class=\"pTMRiNcAIpKtZqgpgCJZDBDHGTSCeYaQGfzc inline t-24 v-align-middle break-words\" style=\"text-align: center;\">Directeur Big Deals, Strat\u00e9gie &amp; Partenariats<\/p>\n<p style=\"text-align: center;\"><strong>HELPLINE<\/strong><\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/5&Prime;][vc_single_image image=\u00a0\u00bb566309&Prime; css=\u00a0\u00bb\u00a0\u00bb][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<p style=\"text-align: center;\"><strong>Matthieu Myszak<\/strong><\/p>\n<p style=\"text-align: center;\">Partner | Data &amp; AI Consulting | Financial Services<\/p>\n<p style=\"text-align: center;\"><strong>ARTEFACT<\/strong><\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/5&Prime;][vc_single_image image=\u00a0\u00bb558730&Prime; css=\u00a0\u00bb\u00a0\u00bb][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<p class=\"pTMRiNcAIpKtZqgpgCJZDBDHGTSCeYaQGfzc inline t-24 v-align-middle break-words\" style=\"text-align: center;\"><strong>Lionel Florence<\/strong><\/p>\n<p style=\"text-align: center;\">Directeur Users<br \/>\nDigital Journeys<\/p>\n<p style=\"text-align: center;\"><strong>HELPLINE<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/5&Prime;][vc_single_image image=\u00a0\u00bb558732&Prime; css=\u00a0\u00bb\u00a0\u00bb][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<p style=\"text-align: center;\"><strong>Etienne Drouard<\/strong><\/p>\n<p style=\"text-align: center;\">Avocat Associ\u00e9 \/ Partner<\/p>\n<p style=\"text-align: center;\"><strong>HOGAN LOVELLS<\/strong><\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/5&Prime;][vc_single_image image=\u00a0\u00bb566036&Prime; css=\u00a0\u00bb\u00a0\u00bb][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<p class=\"pTMRiNcAIpKtZqgpgCJZDBDHGTSCeYaQGfzc inline t-24 v-align-middle break-words\" style=\"text-align: center;\"><strong>Claire Chevassus<\/strong><\/p>\n<p style=\"text-align: center;\">Directrice Change &amp; Adoption<\/p>\n<p style=\"text-align: center;\"><strong>HELPLINE<\/strong><\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/5&Prime;][vc_single_image image=\u00a0\u00bb558728&Prime; alignment=\u00a0\u00bbcenter\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1740497451347{border-radius: 3px !important;}\u00a0\u00bb][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<p style=\"text-align: center;\"><strong>Thomas Pagbe<\/strong><\/p>\n<p style=\"text-align: center;\">Animateur et responsable \u00e9ditorial<\/p>\n<p style=\"text-align: center;\"><strong>IT For BUSINESS<\/strong><\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/5&Prime;][vc_single_image image=\u00a0\u00bb558731&Prime; css=\u00a0\u00bb\u00a0\u00bb][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<p style=\"text-align: center;\"><strong>Vincent Simon<\/strong><\/p>\n<p style=\"text-align: center;\">COO- Directeur des op\u00e9rations<\/p>\n<p style=\"text-align: center;\"><strong>HELPLINE<\/strong><\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/5&Prime;][vc_single_image image=\u00a0\u00bb558727&Prime; css=\u00a0\u00bb\u00a0\u00bb][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<p class=\"pTMRiNcAIpKtZqgpgCJZDBDHGTSCeYaQGfzc inline t-24 v-align-middle break-words\" style=\"text-align: center;\"><strong>Tarek Elachkar<\/strong><\/p>\n<p style=\"text-align: center;\">Lead Solutions Architect<\/p>\n<p style=\"text-align: center;\"><strong>GENESYS<\/strong><\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/5&Prime;][vc_single_image image=\u00a0\u00bb558960&Prime; css=\u00a0\u00bb\u00a0\u00bb][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<p class=\"pTMRiNcAIpKtZqgpgCJZDBDHGTSCeYaQGfzc inline t-24 v-align-middle break-words\" style=\"text-align: center;\"><strong>Boubacar Diallo<\/strong><\/p>\n<p style=\"text-align: center;\">Principal Solutions Consultant<\/p>\n<p style=\"text-align: center;\"><strong>GENESYS<\/strong><\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/5&Prime;][vc_single_image image=\u00a0\u00bb566037&Prime; alignment=\u00a0\u00bbcenter\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1744012967947{border-radius: 3px !important;}\u00a0\u00bb][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<p style=\"text-align: center;\"><strong>Sebastien Carpe<\/strong><\/p>\n<p style=\"text-align: center;\">Principal Security Architecte<\/p>\n<p style=\"text-align: center;\"><strong>GENESYS<\/strong><\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/5&Prime;][\/vc_column][vc_column width=\u00a0\u00bb1\/5&Prime;][\/vc_column][vc_column width=\u00a0\u00bb1\/5&Prime;][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section background_color=\u00a0\u00bbbgc-lgray\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb flair=\u00a0\u00bb%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb el_id=\u00a0\u00bbform\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1740499854882{background-image: url(https:\/\/www.genesys.com\/media\/Design-sans-titre-71-1.png?id=558745) !important;}\u00a0\u00bb][vc_row content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/2&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb] L\u2019IA g\u00e9n\u00e9rative en 2025 &#8211; 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