{"id":556494,"date":"2025-02-13T08:46:18","date_gmt":"2025-02-13T16:46:18","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=events&#038;p=556494"},"modified":"2025-04-11T04:22:42","modified_gmt":"2025-04-11T11:22:42","slug":"all4customer-paris-2025","status":"publish","type":"events","link":"https:\/\/www.genesys.com\/fr-fr\/events\/all4customer-paris-2025","title":{"rendered":"All4Customer Paris 2025"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":1014,"featured_media":556393,"parent":0,"menu_order":0,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-556494","events","type-events","status-publish","has-post-thumbnail","hentry","event_type-industry-events"],"acf":{"event_type":"industry","event_status":"ontime","event_location":"Paris","event_venue_name":"Paris Expo Porte de Versailles","country":"France","venue_map":{"address":"Paris Expo Porte de Versailles, Place de la Porte de Versailles, Paris, France","lat":48.8300389,"lng":2.2904507,"zoom":14,"place_id":"ChIJBzXcJ3Jw5kcRIaKWeyEWXrk","name":"Paris Expo Porte de Versailles","street_number":"1","street_name":"Place de la Porte de Versailles","street_name_short":"Pl. de la Prte de Versailles","city":"Paris","state":"\u00cele-de-France","post_code":"75015","country":"France","country_short":"FR"},"meta_title":"All4Customer Paris 2025","meta_description":"Rejoignez Genesys au salon All4Customer 2025 pour d\u00e9couvrir les derni\u00e8res tendances, partager des id\u00e9es novatrices et explorer nos solutions de pointe.","no_index":false,"no_follow":false,"meta_twitter_title":"","meta_twitter_description":"","meta_facebook_title":"","meta_facebook_description":"","custom_canonical_url":"","hide_navigation":"false","hide_footer":"false","item_nav_hide":"no","utm_pass":false,"disable_chat":false,"asset_expiration":"","enable_external_utm":false,"add_to_global_events":false,"enable_ab_test":false,"event_header_bgc":"orange","event_header_title":"All4Customer","event_description_title":"1er - 3 avril 2025","event_description":"Rejoignez-nous sur le stand D10 (pavillon 4) pour d\u00e9couvrir les derni\u00e8res tendances, partager des id\u00e9es novatrices et explorer nos solutions de pointe.","disable_registration":true,"form_header_alignment":"center","form_header":"Prise de rendez-vous","form_button":"Je r\u00e9serve mon cr\u00e9neau","is_external_registration":[],"form_field_settings":["form_known","form_prefill","form_pp","cb_available","nolazy"],"form_setup":{"events_field_config":"advanced","events_custom_fields":["fl_email","fl_firstname","fl_lastname","fl_company","fl_busphone","fl_country","fl_jobfunction1","fl_joblevel1","fl_title"],"additional_custom_form_fields":{"advance_fields":[{"af_type":"multi-select","af_width":"form-5","af_label":"Choisissez le(s) th\u00e8me(s) de d\u00e9mos que vous verrez sur place :","af_lid":"fe460","af_lname":"reusableField01Label","af_id":"fe461","af_name":"reusableField01Value","af_required":"required","af_opt_design":"stacked","af_value":"","select_option":[{"so_label":"Self-service et IA : Automatisation, agents virtuels (bots)","so_value":"Self-service et IA : Automatisation avec les agents virtuels (bots)"},{"so_label":"IA g\u00e9n\u00e9rative pour conseiller augment\u00e9 : Base de connaissance, Agent Copilot, Supervisor Copilot","so_value":"IA g\u00e9n\u00e9rative pour conseiller augment\u00e9 : Base de connaissance, Agent Copilot, Supervisor Copilot (d\u00e9tection d'intention sur la voix et les canaux digitaux)"},{"so_label":"Performances du canal voix : SVI, voicebot, r\u00e8gles de priorit\u00e9\/flux","so_value":"Performances du canal voix : SVI, voicebot, r\u00e8gles de priorit\u00e9\/flux"},{"so_label":"Int\u00e9grer un canal digital : Chat, WhatsApp, r\u00e9seaux sociaux\u2026","so_value":"Int\u00e9grer un canal digital : Chat, WhatsApp, r\u00e9seaux sociaux\u2026"},{"so_label":"CRM et centre de contact : Int\u00e9gration data, connaissance client","so_value":"Qualit\u00e9 du service client, data, connecteur CRM Salesforce pour une connaissance approfondie du client"},{"so_label":"Efficacit\u00e9 des \u00e9quipes: WEM, planification, pr\u00e9vision, coaching, reporting","so_value":"Efficacit\u00e9 des \u00e9quipes: WEM, planification, pr\u00e9vision, coaching, reporting"},{"so_label":"Genesys Cloud Journey Management : Parcours client proactif","so_value":"Genesys Cloud Journey Management : Parcours client proactif (Pointillist)"}]},{"af_type":"select","af_width":"form-5","af_label":"Choisissez votre jour de visite :","af_lid":"fe462","af_lname":"reusableField02Label","af_id":"fe463","af_name":"reusableField02Value","af_required":"required","af_opt_design":"stacked","af_value":"","select_option":[{"so_label":"Mardi 1er avril","so_value":"1st April"},{"so_label":"Mercredi 2 avril","so_value":"2nd April"},{"so_label":"Jeudi 3 avril","so_value":"3rd April"}]},{"af_type":"select","af_width":"form-5","af_label":"Choisissez votre cr\u00e9neau :","af_lid":"fe464","af_lname":"reusableField03Label","af_id":"fe465","af_name":"reusableField03Value","af_required":"required","af_opt_design":"stacked","af_value":"","select_option":[{"so_label":"9h30","so_value":"9h30"},{"so_label":"10h30","so_value":"10h30"},{"so_label":"11h30","so_value":"11h30"},{"so_label":"14h00","so_value":"14h00"},{"so_label":"14h30","so_value":"14h30"},{"so_label":"15h00","so_value":"15h00"},{"so_label":"15h30","so_value":"15h30"},{"so_label":"16h30","so_value":"16h30"}]}]},"cust_form_id":"","form_cid":"7014X000003Ah25QAC","multiple_cid":false,"multiple_cid_setup":false,"ar_status":"no","ar_title":"custom","ar_custom_title":"","ar_url":"custom","ar_custom_url":"https:\/\/forms.office.com\/r\/BhNPCRYk8b?origin=lprLink","custom_ty":"<p><strong>Merci pour votre int\u00e9r\u00eat.<\/strong><\/p>\n<p>Nous avons bien pris connaissance de votre demande de rendez-vous. Nous vous contacterons tr\u00e8s prochainement afin de confirmer votre cr\u00e9neau avec l&rsquo;un de nos experts sur le <strong>stand Genesys (Hall D10)<\/strong> lors du salon All4Customer 2025.<\/p>\n"},"additional_form_content":"","disable_content_section":false,"event_content_template":"a1","event_title_group":{"title":"","sub_title":""},"media_content":{"select_media":"video","content_image":550204,"content_video":"https:\/\/www.youtube.com\/embed\/uyBF9Aog3Tk?si=JiUmpwlRbJkJ4b-t"},"text_content":{"sub_title_h4":"","text_content":"<p>Rejoignez-nous \u00e0 <a href=\"https:\/\/www.all4customer-paris.com\/\">All4Customer 2025<\/a> (stand D10, pavillon 4) et d\u00e9couvrez comment Genesys peut vous aider \u00e0 atteindre de nouveaux sommets dans la prestation d\u2019une exp\u00e9rience client exceptionnelle.<\/p>\n<p>R\u00e9servez d\u00e8s maintenant votre rendez-vous avec un expert Genesys sur l&rsquo;un de nos plots de d\u00e9mos :<\/p>\n<ul>\n<li><strong>Self-service et IA\u00a0:<\/strong> Automatisation, agents virtuels (bots)<\/li>\n<li><strong>L\u2019IA g\u00e9n\u00e9rative pour un conseiller augment\u00e9\u00a0:<\/strong> Base de connaissance, Agent Copilot, Supervisor Copilot, d\u00e9tection d\u2019intention client sur la voix et les canaux digitaux<\/li>\n<li><strong>Performances du canal voix :<\/strong> SVI, voicebot, r\u00e8gles de priorit\u00e9\/flux<\/li>\n<li><strong>Int\u00e9grer un canal digital :<\/strong> Chat, WhatsApp, r\u00e9seaux sociaux\u2026<\/li>\n<li><strong>CRM et centre de contact :<\/strong> Int\u00e9gration data, connaissance client<\/li>\n<li><strong>Efficacit\u00e9 des \u00e9quipes :<\/strong> WEM, planification, pr\u00e9vision, coaching, reporting<\/li>\n<li><strong>Genesys Cloud Journey Management :<\/strong> Agir de mani\u00e8re proactive en identifiant les tendances comportementales des clients dans leur parcours<\/li>\n<\/ul>\n<p>D\u00e9couvrez les innovations en avant-premi\u00e8re et laissez-vous inspirer par nos partenaires pr\u00e9sents sur notre stand.<\/p>\n","cta_text":"","cta_url":""},"disable_agenda_section":false,"disable_speaker_section":false,"disable_venue_section":false,"enable_map":true,"disable_faq_section":true,"disable_sponsor_section":true,"disable_additional_content_section":false,"additional_content_template":"f","additional_title_group":{"title":"Retrouvez-nous lors d'un cocktail convivial sur notre stand D10 le 2 avril \u00e0 partir de 17h30 !","sub_title":""},"additional_media_content":{"select_media":"image","content_image":546906,"content_video":""},"additional_text_content":{"sub_title_h4":"","text_content":"","cta_text":"","cta_url":""},"nav_logo":false,"nav_form_text":"","disable_navigation_form_link":false,"event_date_format":"default","event_time_format":"H:i","event_hashtag":"all4customer2025","w_tycontent":"<p><strong>Merci pour votre int\u00e9r\u00eat.<\/strong><\/p>\n<p>Nous avons bien pris connaissance de votre demande de rendez-vous. Nous vous contacterons tr\u00e8s prochainement afin de confirmer votre cr\u00e9neau avec l&rsquo;un de nos experts sur le <strong>stand Genesys (Hall D10)<\/strong> lors du salon All4Customer 2025.<\/p>\n<p>N&rsquo;oubliez pas de vous rendre sur le site Web de ALL4customer pour obtenir votre badge d\u2019acc\u00e8s, si cela n&rsquo;est pas d\u00e9j\u00e0 fait : https:\/\/visitor.weyou-group.com\/all4customer\/2025\/inscription\/ei\/km?ex=vbfnuuyrq<\/p>\n","disable_next_steps":false,"display_desc":false,"next_steps_type":"default","title_align":"left","ns_title":"","ns_subtitle":"","resource_next_steps":"","event_sponsor_tier":[{"sponsor_tier":"None","custom_tier":"","event_sponsors":[{"sponsor_name":"Accenture","sponsor_image":552967,"sponsor_url":"https:\/\/www.accenture.com\/de-de"},{"sponsor_name":"ATIP","sponsor_image":429161,"sponsor_url":"https:\/\/atip.de\/"},{"sponsor_name":"Atruvia AG","sponsor_image":546892,"sponsor_url":"https:\/\/www.atruvia.de"},{"sponsor_name":"2.\tAmazon Web Services","sponsor_image":541587,"sponsor_url":"https:\/\/aws.amazon.com\/de"},{"sponsor_name":"Deloitte Consulting ","sponsor_image":529742,"sponsor_url":"https:\/\/www.deloittedigital.com\/de"},{"sponsor_name":"DIA","sponsor_image":546893,"sponsor_url":"https:\/\/www.diadc.de"},{"sponsor_name":"Genesys","sponsor_image":550465,"sponsor_url":"https:\/\/www.genesys.com\/de-de"},{"sponsor_name":"Mitel","sponsor_image":548468,"sponsor_url":"https:\/\/www.mitel.com\/de-de"},{"sponsor_name":"Salesforce","sponsor_image":499180,"sponsor_url":"https:\/\/www.salesforce.com\/de\/"},{"sponsor_name":"Swisscom","sponsor_image":552793,"sponsor_url":"https:\/\/www.swisscom.ch"},{"sponsor_name":"T Business ","sponsor_image":546894,"sponsor_url":"https:\/\/geschaeftskunden.telekom.de"}]}],"event_header_image":false,"event_venue_address":"ESTREL BERLIN | SONNENALLEE 225 | 12057 BERLIN","event_venue_bg":"https:\/\/www.genesys.com\/media\/estreell.jpg","event_agenda_title":"Programme","remove_agenda_nav":false,"event_agenda_nav":"","event_speaker_title":"","remove_speaker_nav":false,"event_speaker_nav":"","remove_venue_nav":false,"event_venue_nav":"Lieu","event_faq_title":"","remove_faq_nav":false,"event_faq_nav":"","event_sponsor_title":"Partner","remove_sponsor_nav":false,"event_sponsor_nav":"","disable_partner_section":false,"event_partners_title":"","event_partners_subtitle":"","remove_partners_nav":false,"event_partners_nav":"","event_partners_columns":"5","additional_content_position":"speaker","event_start_date":"04\/01\/2025","event_end_date":"04\/03\/2025","event_faq_opened":"3","event_agenda_opened":"-1","event_agenda_group":[{"agenda_group_title":"","event_agenda":[{"agenda_date":"01\/04\/2025","agenda_tab_label":"","agenda_details":[{"agenda_title":"Des agents virtuels au conseiller augment\u00e9 : comment l\u2019IA G\u00e9n\u00e9rative automatise votre relation client","agenda_start_time":"15:00:00","agenda_end_time":"15:45:00","agenda_single_description":"<p><strong>Salle Masterclass 8<\/strong><\/p>\n<p><em>Depuis les agents virtuels jusqu&rsquo;aux copilots, d\u00e9couvrez les nouvelles familles d&rsquo;assistants automatis\u00e9s pilot\u00e9s par l&rsquo;intelligence artificielle g\u00e9n\u00e9rative : leurs fonctions, leurs utilit\u00e9s pour optimiser la gestion des interactions vocales et digitales ainsi que les t\u00e2ches des conseillers. Explorons ensemble cette overview sur les derni\u00e8res avanc\u00e9es de l&rsquo;IA et leurs impacts sur la production des op\u00e9rations dans les centres de service client.<\/em><\/p>\n<p><strong>Cristina BARLIER<\/strong> &#8211; <em>Principal Solutions Consultant<\/em>\u00a0| GENESYS<br \/>\n<strong>Tarek ELACHKAR<\/strong>\u00a0&#8211;\u00a0<em>Lead Solution Architects<\/em> | GENESYS<\/p>\n","agenda_session_speakers":false}]},{"agenda_date":"02\/04\/2025","agenda_tab_label":"","agenda_details":[{"agenda_title":"Les tendances qui bousculent le service client en 2025-2026","agenda_start_time":"12:00:00","agenda_end_time":"12:45:00","agenda_single_description":"<p><strong>Salle Masterclass 6<\/strong><\/p>\n<p><em>\u00c9volution des comportements : comment les g\u00e9n\u00e9rations X, Y et Z interagissent avec les marques ? Qu\u2019attendent-elles ? Comment adapter son service de support clients ? D\u00e9cryptage des canaux pr\u00e9f\u00e9r\u00e9s, des attentes de services \u00e0 rendre et du niveau de maturit\u00e9 des entreprises sur l\u2019utilisation de l\u2019IA. Cette session vous permettra d\u2019explorer les tendances \u00e9mergentes et les innovations disruptives \u00e0 partir d\u2019\u00e9tudes men\u00e9es par Genesys et de conclusions de cabinets d\u2019\u00e9tudes internationaux.<\/em><\/p>\n<p><strong>Gilles TALBOT<\/strong>\u00a0&#8211;\u00a0<em>Insurance Director EMEA<\/em> | GENESYS<\/p>\n","agenda_session_speakers":false}]},{"agenda_date":"03\/04\/2025","agenda_tab_label":"","agenda_details":[{"agenda_title":"Les grands challenges de l\u2019omnicanal, de la Data et de l\u2019IA en 2025 pour personnaliser des parcours clients","agenda_start_time":"11:00:00","agenda_end_time":"11:45:00","agenda_single_description":"<p><strong>Salle Masterclass 8<\/strong><\/p>\n<p><em>Cette session se composera en deux parties :<\/em><\/p>\n<ul>\n<li><em>Comment simplifier et mesurer l\u2019efficacit\u00e9 d\u2019un parcours client qui mixe l\u2019usage de diff\u00e9rents m\u00e9dias (t\u00e9l\u00e9phone, e-mail, messagerie instantan\u00e9e, bot, WhatApp)<\/em><\/li>\n<li><em>Comment maximiser sa fluidit\u00e9 tout en personnalisant les interactions gr\u00e2ce \u00e0 l\u2019IA?<\/em><\/li>\n<\/ul>\n<p><em>Explorez les solutions pour cr\u00e9er un parcours client sur mesure et homog\u00e8ne pour une satisfaction client optimale.<\/em><\/p>\n<p><strong>Boubacar DIALLO<\/strong>\u00a0&#8211;\u00a0<em>Principal Solution Consultant<\/em> | GENESYS<br \/>\n<strong>Abdel BADAOUI<\/strong>\u00a0&#8211;\u00a0<em>Solution Consultant<\/em> | GENESYS<\/p>\n","agenda_session_speakers":false}]}],"additional_agenda_content":""}],"nav_logo_url":"https:\/\/www.genesys.com\/fr-fr","event_partners_partners":[{"partner_name":"Certiek","partner_logo":560920,"partner_url":"https:\/\/ceritek.com\/","partner_new_tab":false},{"partner_name":"Orange Business","partner_logo":560921,"partner_url":"www.orange-business.com","partner_new_tab":false}]},"_links":{"self":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/events\/556494","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/events"}],"about":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/types\/events"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/users\/1014"}],"version-history":[{"count":20,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/events\/556494\/revisions"}],"predecessor-version":[{"id":567199,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/events\/556494\/revisions\/567199"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/media\/556393"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/media?parent=556494"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_priority?post=556494"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_contenttheme?post=556494"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_bundle?post=556494"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_contenttheme2?post=556494"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_capability_sitewide?post=556494"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_products_programs?post=556494"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_buying_job?post=556494"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_buyer_persona?post=556494"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_sector?post=556494"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_segment?post=556494"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}