{"id":552725,"date":"2025-01-15T03:32:48","date_gmt":"2025-01-15T11:32:48","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=events&#038;p=552725"},"modified":"2025-03-20T07:48:02","modified_gmt":"2025-03-20T14:48:02","slug":"cap-it-au-palais-des-congres-paris","status":"publish","type":"events","link":"https:\/\/www.genesys.com\/fr-fr\/events\/cap-it-au-palais-des-congres-paris","title":{"rendered":"CAP IT au Palais des Congr\u00e8s, Paris"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section g_section_text=\u00a0\u00bbwhite\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb flair=\u00a0\u00bb%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1736781685799{padding-top: 8.222rem !important;padding-bottom: 8.222rem !important;background-image: url(https:\/\/www.genesys.com\/media\/3-9.png?id=552983) !important;}\u00a0\u00bb el_id=\u00a0\u00bbform\u00a0\u00bb][vc_row content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/2&Prime;][vc_column_text css=\u00a0\u00bb.vc_custom_1751853222025{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\u00a0\u00bb]<\/p>\n<h1><strong class=\"text-black\">CAP IT\u00a0 2025<\/strong><\/h1>\n<h2 class=\"h2 subtitlealt subtitlealt text-black\"><span class=\"fieldval\"><span class=\"fieldtext\"><span class=\"text-black\" style=\"color: #f86d40;\">Une journ\u00e9e au c\u0153ur de la digitalisation du monde\u00a0<\/span><\/span><\/span><\/h2>\n<p class=\"text-black\">18 mars 2025 | Paris | 9h00 &#8211; 19h00<\/p>\n<p>[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"https:\/\/www.cap-it.fr\/content\/inscription?utm_source=sponsor&utm_medium=landing-page&utm_campaign=genesys&utm_id=cap-it25\" target=\"\" rel=\"\">S'inscrire<\/a><\/div>[\/vc_column][vc_column v_align=\u00a0\u00bbflexend\u00a0\u00bb width=\u00a0\u00bb1\/2&Prime;][\/vc_column][\/vc_row][\/vc_section][vc_section flair=\u00a0\u00bb%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1736508272211{background-image: url(https:\/\/www.genesys.com\/media\/Xperience-France-2024-OB-Greenfield-3.jpg?id=551776) !important;}\u00a0\u00bb][vc_row][vc_column][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<p style=\"text-align: center;\"><strong>CAP IT 2025<\/strong> est le rendez-vous incontournable pour les professionnels de la banque, de l\u2019assurance et de la finance, d\u00e9di\u00e9 \u00e0 l\u2019exploration des d\u00e9fis et des opportunit\u00e9s de la transformation num\u00e9rique. Lors de cette quatri\u00e8me \u00e9dition, plus de 700 participants et 60 experts se r\u00e9uniront pour discuter des innovations technologiques qui red\u00e9finissent le secteur financier.<\/p>\n<p style=\"text-align: center;\"><strong>D\u00e9couvrez Genesys \u00e0 CAP IT 2025<\/strong><\/p>\n<p style=\"text-align: center;\">Nous sommes ravis d\u2019annoncer que Genesys sera pr\u00e9sent \u00e0 CAP IT avec un stand de 18m\u00b2, offrant aux visiteurs une opportunit\u00e9 unique d\u2019explorer nos solutions innovantes en gestion de l\u2019exp\u00e9rience client.<\/p>\n<p style=\"text-align: center;\">Venez d\u00e9couvrir comment nos technologies peuvent transformer vos interactions clients gr\u00e2ce \u00e0 des d\u00e9monstrations en direct et des \u00e9changes personnalis\u00e9s avec nos experts.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=\u00a0\u00bb%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb][vc_row content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/2&Prime; css=\u00a0\u00bb.vc_custom_1728911776978{background-color: #FFFFFF !important;}\u00a0\u00bb][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h3 class=\"h4\">Les Programmes riches et vari\u00e9s<\/h3>\n<p>D\u00e9couvrez un programme riche et diversifi\u00e9, incluant des conf\u00e9rences, tables rondes et ateliers interactifs couvrant des th\u00e9matiques essentielles :<\/p>\n<ul>\n<li>Donn\u00e9es et Intelligence Artificielle<\/li>\n<li>Cybers\u00e9curit\u00e9<\/li>\n<li>Souverainet\u00e9 Num\u00e9rique<\/li>\n<li>Green IT<\/li>\n<li>Open Finance<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/2&Prime;]<div class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"h4\">Pourquoi visiter le stand Genesys ?<\/h3>\n<ul>\n<li><strong>D\u00e9monstrations en Direct :<\/strong> Assistez \u00e0 des d\u00e9monstrations pratiques de nos derni\u00e8res solutions technologiques.<\/li>\n<li><strong>Rencontres avec des Experts :<\/strong> B\u00e9n\u00e9ficiez de conseils personnalis\u00e9s de la part de nos sp\u00e9cialistes en exp\u00e9rience client.<\/li>\n<li><strong>Inspiration et \u00c9changes :<\/strong> Engagez des discussions sur les meilleures pratiques et les tendances \u00e9mergentes qui fa\u00e7onnent l\u2019avenir de la finance num\u00e9rique.<\/li>\n<\/ul>\n<\/div><\/div>[\/vc_column][\/vc_row][vc_row content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column offset=\u00a0\u00bbvc_col-lg-offset-1 vc_col-lg-10&Prime;]<a class=\"component card w-100 bgc-lgray horizontal text-center thumbnail  chevron-only  \" href=\"https:\/\/www.google.com\/maps?hl=fr&amp;gl=us&amp;um=1&amp;ie=UTF-8&amp;fb=1&amp;sa=X&amp;ftid=0x47e66f8b6f0cce19:0x8eeda4074a7d84d8\" target=\"\" rel=\"\" ><div class=\"row align-items-center\"><div class=\"col-12 col-md-5 col-lg-6 \"><div class=\"thumbnail-col thumbnail\"><img decoding=\"async\" width=\"1366\" height=\"768\" class=\"card-img thumbnail\" src=\"https:\/\/www.genesys.com\/media\/Design-sans-titre-26-1.png\" alt=\"Design sans titre (26)\" ><\/div><\/div><div class=\"col-12 col-md-7 col-lg-6\"><div class=\"card-body ps-0\"><h2 class=\"h4\"><strong><b>Niveau 3 du Palais des Congr\u00e8s<\/b><\/strong><\/h2>\n<p class=\"text-20\">2 Place de la Porte Maillot 75017 PARIS<\/p>\n<\/div><div class=\"card-footer ps-0 text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"component-agenda agenda-tabs heading-h2\"><div class=\"agenda-dates\" data-opened=\"3\"><div class=\"agenda-date-container  has-agenda-date\" data-date=\"2025-03-18\"><div class=\"agenda-date\"><h3 class=\"agenda-date-label title h5\">18\/03\/2025<\/h3><\/div><div class=\"agenda-sessions-container\"><div class=\"agenda-session has-title has-content\" data-time=\"1775563200\" data-start-time=\"12:00\" data-end-time=\"13:00\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">12:00 &ndash; 13:00<\/p><h3 class=\"agenda-title title\">Session Table Ronde<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p><em>Sujet :<\/em> <strong>IA g\u00e9n\u00e9rative, du POC au passage \u00e0 l\u2019\u00e9chelle : Quels sont les obstacles \u00e0 surmonter ?<\/strong><\/p>\n<p><em>Intervenant Genesys : <\/em>Gilles TALBOT | Insurance Director, EMEA<\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1775572200\" data-start-time=\"14:30\" data-end-time=\"15:00\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">14:30 &ndash; 15:00<\/p><h3 class=\"agenda-title title\">Breakout Session<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p><em>Sujet : <\/em><strong>Comment tirer parti des innovations pour orchestrer une exp\u00e9rience client personnalis\u00e9e et automatis\u00e9e\u00a0: cas client dans le secteur de la banque et du cr\u00e9dit \u00e0 la consommation<\/strong><\/p>\n<ul>\n<li><strong>Routage intelligent de plusieurs canaux voix et digitaux : <\/strong>Red\u00e9finir les modes de contact<\/li>\n<li><strong>Traiter des actes bancaires via les bots\u00a0: <\/strong>enjeux et finalit\u00e9s<\/li>\n<li><strong>IA Generative et int\u00e9gration de la data <\/strong>pour am\u00e9liorer l\u2019efficacit\u00e9 op\u00e9rationnelle du conseiller<\/li>\n<\/ul>\n<p><em>Intervenant Genesys :\u00a0<\/em><\/p>\n<ul>\n<li>Gilles TALBOT | Insurance Director, EMEA<\/li>\n<li>Aymeric MOLLET | Senior Account Executive<\/li>\n<\/ul>\n<\/div><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h2 style=\"text-align: center;\"><b>Intervenant Genesys<\/b><\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=\u00a0\u00bb1\/2&Prime;][vc_single_image image=\u00a0\u00bb552773&Prime; css=\u00a0\u00bb\u00a0\u00bb][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h2 class=\"h4\" style=\"text-align: center;\">Gilles TALBOT<\/h2>\n<div class=\"field-value values 4qW8ECna7PLta5gRC5cAMS\" style=\"text-align: center;\"><span class=\"entry-value\">Insurance Director, EMEA | Genesys<\/span><\/div>\n<p>[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/2&Prime;][vc_single_image image=\u00a0\u00bb555555&Prime; css=\u00a0\u00bb\u00a0\u00bb][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h2 class=\"h4\" style=\"text-align: center;\">Aymeric MOLLET<\/h2>\n<div class=\"field-value values 4qW8ECna7PLta5gRC5cAMS\" style=\"text-align: center;\"><span class=\"entry-value\">Senior Account Executive | 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