{"id":546747,"date":"2024-11-12T02:39:35","date_gmt":"2024-11-12T10:39:35","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=events&p=546747"},"modified":"2025-01-17T00:03:15","modified_gmt":"2025-01-17T08:03:15","slug":"afterwork-exclusif-lille","status":"publish","type":"events","link":"https:\/\/www.genesys.com\/fr-fr\/events\/afterwork-exclusif-lille","title":{"rendered":"Afterwork Exclusif Lille avec Facyle"},"content":{"rendered":"

[vc_section g_section_text=\u00a0\u00bbwhite\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb flair=\u00a0\u00bb%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1736414739129{padding-top: 8.222rem !important;padding-bottom: 8.222rem !important;background-image: url(https:\/\/www.genesys.com\/media\/Comment-lIA-peut-etre-exploitee-pour-maximiser-les-experiences-client-pendant-les-periodes-de-ventes-promotionnelles-6-1.png?id=552716) !important;}\u00a0\u00bb el_id=\u00a0\u00bbform\u00a0\u00bb][vc_row content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/2″][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n

Afterwork Exclusif<\/h1>\n

Transformez l\u2019Exp\u00e9rience Client avec l\u2019Intelligence Artificielle<\/p>\n

28 janvier 2025 | Lille | Organis\u00e9 par FACYLE et GENESYS[\/vc_column_text]

S'inscrire<\/a><\/div>[\/vc_column][vc_column v_align=\u00a0\u00bbflexend\u00a0\u00bb width=\u00a0\u00bb1\/2″][\/vc_column][\/vc_row][\/vc_section][vc_section flair=\u00a0\u00bb%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb][vc_row content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/2″][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]Professionnels de la relation client et du digital, cet \u00e9v\u00e9nement est pour vous !<\/strong> Que vous soyez agents, superviseurs de centres de contact, responsables marketing, experts digitaux ou directeurs de la relation client, rejoignez-nous \u00e0 Lille pour un afterwork inspirant et formateur.<\/p>\n

D\u00e9couvrez comment l\u2019intelligence artificielle (IA) r\u00e9volutionne la gestion omnicanale, enrichit chaque interaction client et optimise les processus de votre secteur.[\/vc_column_text][vc_row_inner][vc_column_inner width=\u00a0\u00bb1\/2″][vc_single_image image=\u00a0\u00bb552712″ css=\u00a0\u00bb\u00a0\u00bb][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/2″][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n

Inkermann Ch\u00e2tillon, Lille<\/strong><\/a><\/h2>\n

5 Rue Gauthier de Ch\u00e2tillon, 59000 Lille<\/p>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=\u00a0\u00bb1\/2″ css=\u00a0\u00bb.vc_custom_1728911776978{background-color: #FFFFFF !important;}\u00a0\u00bb]

Pourquoi Participer ?<\/strong><\/h3>\n
    \n
  • D\u00e9couvrez les derni\u00e8res tendances en exp\u00e9rience client<\/strong>\n
      \n
    • Explorez comment les solutions omnicanales bas\u00e9es sur l\u2019IA am\u00e9liorent la fluidit\u00e9 et la contextualisation des interactions clients.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n
        \n
      • Comprenez le r\u00f4le de l\u2019IA g\u00e9n\u00e9rative et conversationnelle<\/strong>\n
          \n
        • Plongez dans les applications de l\u2019IA g\u00e9n\u00e9rative et pr\u00e9dictive, et d\u00e9couvrez comment le centre de contact \u00e9tendu devient le pivot d\u2019une exp\u00e9rience omnicanale.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n
            \n
          • Adoptez les meilleures pratiques pour booster votre productivit\u00e9<\/strong>\n
              \n
            • Recevez des conseils pratiques pour optimiser la productivit\u00e9, fid\u00e9liser durablement vos clients et augmenter l\u2019efficacit\u00e9 de la gestion des \u00e9changes digitaux.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_row][vc_column][vc_row_inner][vc_column_inner][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n

              Partenaire :<\/strong><\/h4>\n

              [\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=\u00a0\u00bb1\/3″][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/3″][vc_single_image image=\u00a0\u00bb546944″ alignment=\u00a0\u00bbcenter\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1731070509310{border-radius: 3px !important;}\u00a0\u00bb][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/3″][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/3″][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/3″][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n

              Depuis plus de 20 ans, FACYLE accompagne les entreprises dans la conception de centres de contacts sur-mesure, avec des solutions ultra-personnalis\u00e9es et un accompagnement de proximit\u00e9.<\/p>\n

              [\/vc_column_text][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/3″][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

              [vc_section g_section_text=\u00a0\u00bbwhite\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb flair=\u00a0\u00bb%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1736414739129{padding-top: 8.222rem !important;padding-bottom: 8.222rem !important;background-image: url(https:\/\/www.genesys.com\/media\/Comment-lIA-peut-etre-exploitee-pour-maximiser-les-experiences-client-pendant-les-periodes-de-ventes-promotionnelles-6-1.png?id=552716) !important;}\u00a0\u00bb el_id=\u00a0\u00bbform\u00a0\u00bb][vc_row content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/2″][vc_column_text css=\u00a0\u00bb\u00a0\u00bb] Afterwork Exclusif Transformez l\u2019Exp\u00e9rience Client avec l\u2019Intelligence Artificielle 28 janvier 2025 | Lille | Organis\u00e9 par FACYLE et GENESYS[\/vc_column_text][\/vc_column][vc_column v_align=\u00a0\u00bbflexend\u00a0\u00bb width=\u00a0\u00bb1\/2″][\/vc_column][\/vc_row][\/vc_section][vc_section flair=\u00a0\u00bb%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb][vc_row content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/2″][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]Professionnels de la relation client et du digital, cet \u00e9v\u00e9nement est pour vous ! Que vous […]<\/p>\n","protected":false},"author":565,"featured_media":546961,"parent":0,"menu_order":0,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-546747","events","type-events","status-publish","has-post-thumbnail","hentry"],"acf":{"event_type":"xperience","event_status":"ontime","event_start_date":"01\/28\/2025","event_end_date":"01\/28\/2025","event_location":"Lille","event_venue_name":"Inkermann Ch\u00e2tillon","country":"France","venue_map":{"address":"Inkermann ch\u00e2tillon, 5 Rue Gauthier de Ch\u00e2tillon, Lille, France","lat":50.62932230000001,"lng":3.0640709,"zoom":14,"place_id":"ChIJ85pZ3I_VwkcRJc3HVMiaN4M","name":"Inkermann Ch\u00e2tillon","street_number":"5","street_name":"Rue Gauthier de Ch\u00e2tillon","city":"Lille","state":"Hauts-de-France","post_code":"59000","country":"France","country_short":"FR"},"hide_navigation":"false","hide_footer":"false","event_header_bgc":"orange","event_header_title":"","event_description_title":"","event_description":"","disable_registration":false,"form_header_alignment":"left","form_header":"","form_button":"","is_external_registration":[],"form_field_settings":["form_known","form_prefill","form_pp","cb_available","form_reach","nolazy"],"form_setup":{"events_field_config":"default","events_custom_fields":["fl_email","fl_firstname","fl_lastname","fl_company","fl_busphone","fl_country","fl_city","fl_jobfunction1","fl_joblevel1","fl_title","fl_website","fl_industry1","fl_levelofinterest1","fl_numberofagentsform1"],"additional_custom_form_fields":{"advance_fields":false},"cust_form_id":"","form_cid":"","multiple_cid":false,"multiple_cid_setup":false,"ar_status":"Event","ar_title":"default","ar_custom_title":"","ar_url":"default","ar_custom_url":"","custom_ty":""},"additional_form_content":"","disable_content_section":false,"event_content_template":"a1","event_title_group":{"title":"","sub_title":""},"media_content":{"select_media":"image","content_image":false,"content_video":""},"text_content":{"sub_title_h4":"","text_content":"","cta_text":"","cta_url":""},"disable_agenda_section":false,"event_agenda_title":"","remove_agenda_nav":false,"event_agenda_nav":"","disable_speaker_section":false,"event_speaker_title":"","remove_speaker_nav":false,"event_speaker_nav":"","disable_venue_section":false,"remove_venue_nav":false,"event_venue_nav":"","enable_map":true,"disable_faq_section":false,"event_faq_title":"","remove_faq_nav":false,"event_faq_nav":"","disable_sponsor_section":false,"event_sponsor_title":"","remove_sponsor_nav":false,"event_sponsor_nav":"","disable_partner_section":false,"event_partners_title":"","event_partners_subtitle":"","remove_partners_nav":false,"event_partners_nav":"","event_partners_columns":"5","disable_additional_content_section":true,"additional_content_template":"a1","additional_content_position":"default","additional_title_group":{"title":"","sub_title":""},"additional_media_content":{"select_media":"image","content_image":false,"content_video":""},"additional_text_content":{"sub_title_h4":"","text_content":"","cta_text":"","cta_url":""},"nav_logo":false,"nav_form_text":"","disable_navigation_form_link":false,"event_date_format":"default","event_time_format":"h:i a","event_hashtag":"","utm_pass":false,"disable_chat":false,"item_nav_hide":"no","asset_expiration":"","enable_ab_test":false,"toggle_exceed_chat":false,"enable_external_utm":false,"add_to_global_events":false,"disable_next_steps":false,"display_desc":false,"next_steps_type":"default","title_align":"left","ns_title":"","ns_subtitle":"","resource_next_steps":"","meta_title":"","meta_description":"","no_index":false,"no_follow":false,"meta_twitter_title":"","meta_twitter_description":"","meta_facebook_title":"","meta_facebook_description":"","custom_canonical_url":"","w_tycontent":"

              Nous vous remercions pour votre inscription.<\/h4>\n

              Vous recevrez prochainement un email de confirmation.<\/p>\n","event_start_time":"18:00:00","state":"Georgia","event_agenda_opened":"1","event_faq_opened":"3"},"_links":{"self":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/events\/546747","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/events"}],"about":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/types\/events"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/users\/565"}],"version-history":[{"count":20,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/events\/546747\/revisions"}],"predecessor-version":[{"id":553718,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/events\/546747\/revisions\/553718"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/media\/546961"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/media?parent=546747"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_priority?post=546747"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_contenttheme?post=546747"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_bundle?post=546747"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_contenttheme2?post=546747"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_capability_sitewide?post=546747"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_products_programs?post=546747"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_buying_job?post=546747"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_buyer_persona?post=546747"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_sector?post=546747"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_segment?post=546747"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}