{"id":518382,"date":"2024-06-14T02:22:39","date_gmt":"2024-06-14T09:22:39","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=events&p=518382"},"modified":"2024-06-17T03:50:28","modified_gmt":"2024-06-17T10:50:28","slug":"meet-up-afrc-2024","status":"publish","type":"events","link":"https:\/\/www.genesys.com\/fr-fr\/events\/meet-up-afrc-2024","title":{"rendered":"Meet-up AFRC 2024"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":1062,"featured_media":523958,"parent":0,"menu_order":0,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-518382","events","type-events","status-publish","has-post-thumbnail","hentry"],"acf":{"event_type":"industry","event_status":"ontime","event_start_date":"07\/04\/2024","event_start_time":"09:00:00","event_end_date":"07\/04\/2024","event_location":"Paris","event_venue_name":"Lieu privil\u00e9gi\u00e9 Paris 16\u00e8me (aucune restriction d'acc\u00e8s li\u00e9e aux Jeux Olympiques de Paris)","country":"France","venue_map":{"address":"Bois de Boulogne, Paris, France","lat":48.86244019999999,"lng":2.2491727,"zoom":14,"place_id":"ChIJ28laW9p65kcRLkyGSRGcV04","name":"Bois de Boulogne","city":"Paris","state":"\u00cele-de-France","state_short":"IDF","country":"France","country_short":"FR"},"hide_navigation":"false","hide_footer":"false","item_nav_hide":"no","utm_pass":false,"asset_expiration":"","disable_chat":false,"enable_ab_test":false,"enable_external_utm":false,"event_header_bgc":"orange","event_header_title":"","event_description_title":"","event_description":"Dans quelle mesure l\u2019IA est-elle une (R)\u00e9volution dans les Centres de Contact et Service Desk ?<\/b>
\r\n
\r\nIllustration du retour d\u2019exp\u00e9riences d\u2019HELPLINE au travers de ses usages de l\u2019IA pour des fonctions de self-service intelligent (Voice & Chat Bot), de distribution avanc\u00e9e (Predictive Routing), de technicien augment\u00e9 (Agent Assist) et de mesure de la satisfaction client (Sentiment Analysis).
\r\n","event_header_image":"https:\/\/www.genesys.com\/media\/party-3655715_1280.jpg","disable_registration":false,"form_header_alignment":"left","form_header":"Inscrivez-vous d\u00e8s maintenant","form_button":"S'inscrire ","is_external_registration":[],"form_setup":{"events_field_config":"advanced","events_custom_fields":["fl_email","fl_firstname","fl_lastname","fl_company","fl_busphone","fl_country","fl_jobfunction1","fl_joblevel1","fl_title"],"additional_custom_form_fields":{"advance_fields":false},"cust_form_id":"","form_cid":"7014X000003Ae6vQAC","multiple_cid":false,"multiple_cid_setup":[{"label":"Meet-Up","cid":"7011T000001YvUsQAK","url":"https:\/\/atelier.afrc.org\/meet-up-2023\/registration\/register"},{"label":"Meet-Up + D\u00e9jeuner","cid":"7014X000002iWjBQAU","url":"https:\/\/atelier.afrc.org\/meet-up-2023\/registration\/register"}],"ar_status":"no","ar_title":"default","ar_custom_title":"","ar_url":"custom","ar_custom_url":"https:\/\/atelier.afrc.org\/meet-up-2024","custom_ty":"

Merci pour votre int\u00e9r\u00eat.<\/p>\n

Afin de finaliser votre inscription, veuillez cliquer ici<\/a>.<\/strong><\/p>\n

Bonne journ\u00e9e et \u00e0 tr\u00e8s bient\u00f4t !<\/p>\n"},"additional_form_content":"","disable_content_section":false,"event_content_template":"b1","event_title_group":{"title":"","sub_title":"\ud83c\udf3bGarden party: Une journ\u00e9e permettant aux marques d'avoir une vision concr\u00e8te des solutions qui am\u00e9liorent l'Exp\u00e9rience Client<\/strong>"},"media_content":{"select_media":"image","content_image":523983,"content_video":""},"text_content":{"sub_title_h4":"","text_content":"

Genesys et l’AFRC collaborent ensemble depuis de nombreuses ann\u00e9es pour b\u00e2tir le futur de l’exp\u00e9rience client en France. L’occasion des Meet-up permet de pr\u00e9senter les r\u00e9sultats du panorama des solutions de relation client en incluant les briques fonctionnelles et les r\u00e8gles d’or pour mener \u00e0 bien des projets de transformation de l’exp\u00e9rience client. Genesys est sponsor et a particip\u00e9 \u00e0 l’ensemble des ateliers qui ont d\u00e9fini le nouveau p\u00e9rim\u00eatre de la relation client en France.<\/p>\n

#meetupafrc<\/strong><\/p>\n","cta_text":"","cta_url":""},"disable_agenda_section":false,"disable_speaker_section":false,"disable_venue_section":false,"enable_map":true,"disable_faq_section":false,"disable_sponsor_section":false,"disable_additional_content_section":true,"additional_content_template":"a1","additional_title_group":{"title":"","sub_title":""},"additional_media_content":{"select_media":"image","content_image":false,"content_video":""},"additional_text_content":{"sub_title_h4":"","text_content":"","cta_text":"","cta_url":""},"nav_logo":false,"nav_form_text":"","disable_navigation_form_link":false,"event_date_format":"default","event_time_format":"H:i","event_hashtag":"","meta_title":"","meta_description":"L'\u00e9v\u00e9nement \u00e0 ne pas manquer avec l'AFRC. Rejoignez-nous pour d\u00e9couvrir comment r\u00e9volutionner vos centres de contacts et ainsi am\u00e9liorer l'exp\u00e9rience client.","no_index":false,"no_follow":false,"meta_twitter_title":"","meta_twitter_description":"","meta_facebook_title":"","meta_facebook_description":"","w_tycontent":"

Merci pour votre interet.<\/p>\n

Afin de finaliser votre inscription, veuillez cliquer ici<\/a>.<\/p>\n

Bonne journ\u00e9e et \u00e0 tr\u00e8s bient\u00f4t !<\/p>\n","event_agenda_group":[{"agenda_group_title":"Une \u00e9tude permettant d'avoir une vision concr\u00e8te des solutions en France qui am\u00e9liorent l'exp\u00e9rience client","event_agenda":[{"agenda_date":"04\/07\/2024","agenda_tab_label":"","agenda_details":[{"agenda_title":"","agenda_start_time":"","agenda_end_time":"","agenda_single_description":"

08h30 – 09h00 : Accueil et networking<\/strong><\/p>\n","agenda_session_speakers":false},{"agenda_title":"","agenda_start_time":"","agenda_end_time":"","agenda_single_description":"

09h00 – 09h45 : Pr\u00e9sentation de l’\u00e9tude Transformation de la relation client avec l\u2019IA g\u00e9n\u00e9rative par Accenture\u00a0<\/strong><\/p>\n","agenda_session_speakers":false},{"agenda_title":"","agenda_start_time":"","agenda_end_time":"","agenda_single_description":"

09h45 – 10h15 : Table ronde d\u2019experts<\/strong><\/p>\n

Intervenants : Genesys, Manomano, Bouygues, L\u2019Oreal, Chronopost, Louis Vuitton et Illuin<\/p>\n","agenda_session_speakers":false},{"agenda_title":"","agenda_start_time":"","agenda_end_time":"","agenda_single_description":"

10h15 – 10h30 : Pause caf\u00e9<\/strong><\/p>\n","agenda_session_speakers":false},{"agenda_title":"","agenda_start_time":"","agenda_end_time":"","agenda_single_description":"

12h00 – 12h30 : Atelier Genesys\u00a0: Dans quelle mesure l\u2019IA est-elle une (R)\u00e9volution dans les Centres de Contacts et Service Desk ?<\/strong><\/p>\n