{"id":509933,"date":"2024-03-20T08:50:02","date_gmt":"2024-03-20T15:50:02","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=events&#038;p=509933"},"modified":"2025-04-13T13:44:52","modified_gmt":"2025-04-13T20:44:52","slug":"diner-exec-roundtable-paris","status":"publish","type":"events","link":"https:\/\/www.genesys.com\/fr-fr\/events\/diner-exec-roundtable-paris","title":{"rendered":"Executive Roundtable avec Olivier Jouve &#8211; Paris"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section g_section_text=\u00a0\u00bbwhite\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb flair=\u00a0\u00bb%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1741602438771{padding-top: 8.222rem !important;padding-bottom: 8.222rem !important;background-image: url(https:\/\/www.genesys.com\/media\/Design-sans-titre-84.png?id=560339) !important;}\u00a0\u00bb][vc_row content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/2&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h1><strong class=\"text-black\">La transformation des services clients<\/strong><\/h1>\n<h2><strong class=\"text-black h2\">Repenser l&rsquo;entreprise de demain<\/strong><\/h2>\n<p class=\"font-weight-bold text-black text-regular\">28 avril | Paris<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column v_align=\u00a0\u00bbflexend\u00a0\u00bb width=\u00a0\u00bb1\/2&Prime;]<div class=\"eloq_form elq-container gmkto_form_type_advanced gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init yesknown yesprefill yespp strict-check\"  ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Heureux de vous revoir,<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Ce n\u2019est pas vous ?<\/a><\/p><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"701Ht000001CShkIAG\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/events\/509933?thankyou=509933&page_type=events\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" 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Me tenir inform\u00e9 par e-mail ou par t\u00e9l\u00e9phone des informations relatives \u00e0 Genesys.<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"OFF\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"S'inscrire\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"S'inscrire\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>En fournissant vos informations, vous acceptez notre <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">politique de confidentialit\u00e9<\/a><\/span><\/div><\/div><\/form><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=\u00a0\u00bb%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb el_id=\u00a0\u00bbform\u00a0\u00bb][vc_row content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column width=\u00a0\u00bb2\/5&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]L&rsquo;adoption de l&rsquo;IA g\u00e9n\u00e9rative a connu une acc\u00e9l\u00e9ration remarquable au cours de ces derniers mois, t\u00e9moignant de son potentiel transformateur.<\/p>\n<p>Les entreprises qui ont int\u00e9gr\u00e9 cette technologie dans la relation client constatent des changements significatifs dans leurs op\u00e9rations et b\u00e9n\u00e9ficient d&rsquo;avantages concrets, tels qu&rsquo;une efficacit\u00e9 op\u00e9rationnelle accrue dans les centres de supports clients, une exp\u00e9rience client am\u00e9lior\u00e9e et une croissance des ventes. Nous vous proposons lors de cette soir\u00e9e de suivre des exemples de r\u00e9ussites de grandes marques qui ont d\u00e9ploy\u00e9 des innovations \u00e0 base d&rsquo;IA.[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/5&Prime;][\/vc_column][vc_column width=\u00a0\u00bb2\/5&Prime;][vc_row_inner r_gutter_size=\u00a0\u00bbgutter-small\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1708624997778{padding-top: 2rem !important;}\u00a0\u00bb][vc_column_inner width=\u00a0\u00bb1\/2&Prime;][vc_single_image image=\u00a0\u00bb567335&Prime; css=\u00a0\u00bb\u00a0\u00bb rounded_corners=\u00a0\u00bbrounded-lg\u00a0\u00bb][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/2&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h3>Four Seasons H\u00f4tel George V<\/h3>\n<p class=\"text-20\"><a href=\"https:\/\/maps.app.goo.gl\/Lhw4T1qvhJP8USEk6\">31 Av. George V, 75008 Paris<\/a><\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_row][vc_column]<div class=\"component-agenda agenda-tabs heading-h2\"><div class=\"agenda-title-group-container\"><h2 class=\"agenda-group-title title text-center\">Agenda<\/h2><\/div><div class=\"agenda-dates\" data-opened=\"3\"><div class=\"agenda-date-container  has-agenda-date\" data-date=\"2025-04-28\"><div class=\"agenda-date\"><h3 class=\"agenda-date-label title h5\">28 avril 2025<\/h3><\/div><div class=\"agenda-sessions-container\"><div class=\"agenda-session has-title\" data-time=\"1775500200\" data-start-time=\"18:30\" data-end-time=\"19:00\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">18:30 &ndash; 19:00<\/p><h3 class=\"agenda-title title\">Accueil<\/h3><\/div><\/div><div class=\"agenda-session has-title\" data-time=\"1775502000\" data-start-time=\"19:00\" data-end-time=\"19:30\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">19:00 &ndash; 19:30<\/p><h3 class=\"agenda-title title\">Cocktail de bienvenue, pr\u00e9sentation des invit\u00e9s<\/h3><\/div><\/div><div class=\"agenda-session has-title\" data-time=\"1775503800\" data-start-time=\"19:30\" data-end-time=\"20:00\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">19:30 &ndash; 20:00<\/p><h3 class=\"agenda-title title\">Lib\u00e9rer la valeur du service client pour devenir un propulseur de croissance : illustration d'un cas client<\/h3><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1775505600\" data-start-time=\"20:00\" data-end-time=\"22:30\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">20:00 &ndash; 22:30<\/p><h3 class=\"agenda-title title\">D\u00eener autour de 3 axes de conversation : ``Faire \u00e9voluer les organisations au sein des centres de relation clients via l'IA et l'omnicanal``<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><ul>\n<li>Comment am\u00e9liorer la qualit\u00e9 de la personnalisation des \u00e9changes ?<\/li>\n<li>Comment optimiser les processus de traitement ?<\/li>\n<li>Comment aider les conseillers avec l\u2019IA Generative ?<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"agenda-session has-title\" data-time=\"1775514600\" data-start-time=\"22:30\" data-end-time=\"23:00\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">22:30 &ndash; 23:00<\/p><h3 class=\"agenda-title title\">Fin du d\u00eener<\/h3><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][vc_section][vc_row][vc_column][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h4 style=\"text-align: center;\">Intervenants :<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=\u00a0\u00bb1\/4&Prime;][\/vc_column][vc_column width=\u00a0\u00bb1\/4&Prime;][vc_single_image image=\u00a0\u00bb562875&Prime; alignment=\u00a0\u00bbcenter\u00a0\u00bb css=\u00a0\u00bb\u00a0\u00bb][\/vc_column][vc_column width=\u00a0\u00bb1\/4&Prime;][vc_single_image image=\u00a0\u00bb567408&Prime; alignment=\u00a0\u00bbcenter\u00a0\u00bb css=\u00a0\u00bb\u00a0\u00bb][\/vc_column][vc_column width=\u00a0\u00bb1\/4&Prime;][\/vc_column][\/vc_row][vc_row][vc_column width=\u00a0\u00bb1\/4&Prime;][\/vc_column][vc_column width=\u00a0\u00bb1\/4&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<p style=\"text-align: center;\"><strong>Claudine CHERFAN<\/strong><\/p>\n<p style=\"text-align: center;\">Vice Pr\u00e9sidente, Sales, France<\/p>\n<p style=\"text-align: center;\">Genesys<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/4&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<p style=\"text-align: center;\"><strong>Olivier JOUVE<\/strong><\/p>\n<p style=\"text-align: center;\">Executive Vice-President\u00a0&amp; Chief Product Officer<\/p>\n<p style=\"text-align: center;\">Genesys<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/4&Prime;][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section g_section_text=\u00a0\u00bbwhite\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb flair=\u00a0\u00bb%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1741602438771{padding-top: 8.222rem !important;padding-bottom: 8.222rem !important;background-image: url(https:\/\/www.genesys.com\/media\/Design-sans-titre-84.png?id=560339) !important;}\u00a0\u00bb][vc_row content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/2&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb] La transformation des services clients Repenser l&rsquo;entreprise de demain 28 avril | Paris [\/vc_column_text][\/vc_column][vc_column v_align=\u00a0\u00bbflexend\u00a0\u00bb width=\u00a0\u00bb1\/2&Prime;][\/vc_column][\/vc_row][\/vc_section][vc_section flair=\u00a0\u00bb%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb el_id=\u00a0\u00bbform\u00a0\u00bb][vc_row content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column width=\u00a0\u00bb2\/5&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]L&rsquo;adoption de l&rsquo;IA g\u00e9n\u00e9rative a connu une acc\u00e9l\u00e9ration remarquable au cours de ces derniers mois, t\u00e9moignant de son potentiel transformateur. Les [&hellip;]<\/p>\n","protected":false},"author":1036,"featured_media":565280,"parent":0,"menu_order":0,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-509933","events","type-events","status-publish","has-post-thumbnail","hentry"],"acf":{"event_type":"xperience","event_status":"ontime","event_start_date":"04\/28\/2025","event_end_date":"04\/28\/2025","event_location":"Paris","event_venue_name":"Four Seasons H\u00f4tel George V, Paris","country":"France","venue_map":{"address":"Four Seasons Hotel George V., 31 Av. George V, 75008 Paris, France","lat":48.8687444,"lng":2.3008389,"zoom":14,"place_id":"ChIJAcNYmcJv5kcR7EQ_IeMZp8c","name":"Four Seasons Hotel George V, Paris","street_number":"31","street_name":"Avenue George V","street_name_short":"Av. 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