{"id":503862,"date":"2024-01-30T05:06:47","date_gmt":"2024-01-30T13:06:47","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=events&#038;p=503862"},"modified":"2024-04-02T08:52:07","modified_gmt":"2024-04-02T15:52:07","slug":"all4customer-paris-2024","status":"publish","type":"events","link":"https:\/\/www.genesys.com\/fr-fr\/events\/all4customer-paris-2024","title":{"rendered":"Genesys \u00e0 All4Customer Paris 2024"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=\u00a0\u00bbbgc-orange\u00a0\u00bb flair=\u00a0\u00bb%5B%7B%22flair_image%22%3A%22503864%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22100%25%22%2C%22flair_top%22%3A%220%22%2C%22flair_left%22%3A%220%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb][vc_row content_placement=\u00a0\u00bbmiddle\u00a0\u00bb el_id=\u00a0\u00bbform\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/2&Prime;]<div class=\"component card w-100 bgc-white vertical text-start   chevron-only has-card-header  \" ><div class=\"card-header p-1 bgc-lgray \" ><p class=\"text-navy text-14 mb-1 font-weight-bold\">26-28 March 2024<\/p>\n<h1 class=\"text-navy\">Genesys \u00e0 All4Customer<\/h1>\n<h4 class=\"text-navy\">Paris, France<\/h4><\/div><div class=\"card-body\"><h6 class=\"text-orange\">Le rendez-vous incontournable de l&rsquo;exp\u00e9rience client !<\/h6>\n<p>Genesys sera pr\u00e9sent en tant qu&rsquo;exposant \u00e0 All4Customer (anciennement Strat\u00e9gie Client), l&rsquo;\u00e9v\u00e8nement phare d\u00e9di\u00e9 \u00e0 l&rsquo;innovation dans le domaine de l&rsquo;exp\u00e9rience client.<br \/>\nRejoignez-nous du 26 au 28 mars 2024 \u00e0 Porte de Versailles sur le stand D10 (juste \u00e0 l&rsquo;entr\u00e9e) pour d\u00e9couvrir les derni\u00e8res tendances, partager des id\u00e9es novatrices et explorer nos solutions de pointe.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=\u00a0\u00bb1\/2&Prime;]<a class=\"component card w-100 bgc-white vertical text-start nomedia   \" href=\"https:\/\/forms.office.com\/r\/ubS0dcJ4XY?origin=lprLink\" target=\"\" rel=\"\" ><div class=\"card-body\"><h6 class=\"text-navy\">Vous trouverez des espaces de d\u00e9monstration sur diff\u00e9rents th\u00e8mes, tels que :<\/h6>\n<ul>\n<li>Int\u00e9grer un canal digital<\/li>\n<li>Automatiser vos parcours<\/li>\n<li>IA G\u00e9n\u00e9rative<\/li>\n<li>Connecter un CRM au centre de contact<\/li>\n<li>Rendre un bot intelligent avec l\u2019IA<\/li>\n<li>etc&#8230;<\/li>\n<\/ul>\n<h6>Faites votre choix et r\u00e9servez un cr\u00e9neau avec l&rsquo;\u00e9quipe Genesys en cliquant sur le lien ci-dessous !<\/h6>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">R\u00e9server une d\u00e9mo<\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=\u00a0\u00bb%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb][vc_row content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/2&Prime;][vc_column_text]<\/p>\n<h4 class=\"text-blue font-swb\" style=\"text-align: center;\">Inscrivez-vous d\u00e8s maintenant !<\/h4>\n<p style=\"text-align: center;\">Rejoignez-nous \u00e0 <a href=\"https:\/\/visitor.weyou-group.com\/all4customer\/2024\/inscription\/ei\/km?ex=vcb2dy89r\">All4Customer 2024<\/a> et d\u00e9couvrez comment Genesys peut vous aider \u00e0 atteindre de nouveaux sommets dans la prestation d&rsquo;une exp\u00e9rience client exceptionnelle.<\/p>\n<p style=\"text-align: center;\">R\u00e9servez d\u00e8s maintenant votre rendez-vous avec nos consultants et d\u00e9couvrez comment l\u2019IA de Genesys peut vous aider \u00e0 atteindre de nouveaux sommets dans la personnalisation et l\u2019automatisation de l\u2019exp\u00e9rience client !<\/p>\n<p>[\/vc_column_text]<div class=\"btn-container justify-content-center \"><a role=\"button\"  class=\"btn btn-primary\" href=\"#keynotes\" target=\"\" rel=\"\">Keynotes Genesys<\/a><\/div>[\/vc_column][vc_column width=\u00a0\u00bb1\/2&Prime;][vc_video link=\u00a0\u00bbhttps:\/\/youtu.be\/yL4d5ERexwE\u00a0\u00bb][\/vc_column][\/vc_row][vc_row][vc_column width=\u00a0\u00bb1\/3&Prime;]<div class=\"component card w-100 bgc-white vertical text-center nomedia  chevron-only  \" ><div class=\"card-body\"><h5 class=\"font-swb text-orange\">296<\/h5>\n<p class=\"font-roboto text-blue\"><strong>Exposants<\/strong><\/p>\n<\/div><\/div>[\/vc_column][vc_column width=\u00a0\u00bb1\/3&Prime;]<div class=\"component card w-100 bgc-white vertical text-center nomedia  chevron-only  \" ><div class=\"card-body\"><h5 class=\"font-swb text-orange\">165<\/h5>\n<p class=\"font-roboto text-blue\"><strong>Conf\u00e9rences<\/strong><\/p>\n<\/div><\/div>[\/vc_column][vc_column width=\u00a0\u00bb1\/3&Prime;]<div class=\"component card w-100 bgc-white vertical text-center nomedia  chevron-only  \" ><div class=\"card-body\"><h5 class=\"font-swb text-orange\">15 820<\/h5>\n<p class=\"font-roboto text-blue\"><strong>Participants<\/strong><\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=\u00a0\u00bbbgc-navy\u00a0\u00bb flair=\u00a0\u00bb%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1686151621456{background-image: url(https:\/\/www.genesys.com\/media\/Header-BG-Flair-Genesys-Qualtrics-Alliance.svg?id=411934) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\u00a0\u00bb][vc_row r_gutter_size=\u00a0\u00bbgutter-small\u00a0\u00bb][vc_column][vc_column_text el_class=\u00a0\u00bbwhite\u00a0\u00bb]<\/p>\n<h2 style=\"text-align: center;\">Pourquoi visiter Genesys?<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=\u00a0\u00bbyes\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/3&Prime;]<div class=\"component card w-100 bgc-orange vertical text-center   chevron-only has-card-header  \" ><div class=\"card-header p-1  \" ><img decoding=\"async\" style=\"max-width:90px;\"width=\"305\" height=\"218\" src=\"https:\/\/www.genesys.com\/media\/laptop-chat-web-expanded.png\" alt=\"laptop-chat-web-expanded\" ><\/div><div class=\"card-body\"><h5 class=\"font-swb\">D\u00e9mos en Direct<\/h5>\n<p>Assistez \u00e0 des d\u00e9monstrations en live pour voir nos solutions en action. D\u00e9couvrez comment Genesys peut am\u00e9liorer l&rsquo;efficacit\u00e9 op\u00e9rationnelle et accro\u00eetre la satisfaction de vos clients.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=\u00a0\u00bb1\/3&Prime;]<div class=\"component card w-100 bgc-orange vertical text-center   chevron-only has-card-header  \" ><div class=\"card-header p-1  \" ><img decoding=\"async\" style=\"max-width:80px;\"width=\"600\" height=\"600\" src=\"https:\/\/www.genesys.com\/media\/World_White.png\" alt=\"World_White\" ><\/div><div class=\"card-body\"><h5 class=\"font-swb\">R\u00e9seautez avec l&rsquo;\u00c9lite du Secteur<\/h5>\n<p>Profitez de cette opportunit\u00e9 pour \u00e9largir votre r\u00e9seau professionnel en rencontrant d&rsquo;autres leaders de l&rsquo;industrie et en \u00e9changeant des id\u00e9es novatrices.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=\u00a0\u00bb1\/3&Prime;]<div class=\"component card w-100 bgc-orange vertical text-center   chevron-only has-card-header  \" ><div class=\"card-header p-1  \" ><img decoding=\"async\" style=\"max-width:80px;\"width=\"600\" height=\"600\" src=\"https:\/\/www.genesys.com\/media\/lightbulb_2_white.png\" alt=\"lightbulb_2_white\" ><\/div><div class=\"card-body\"><h5 class=\"font-swb\">Rencontrez nos Experts<\/h5>\n<p>Rencontrez notre \u00e9quipe d&rsquo;experts passionn\u00e9s qui se feront un plaisir de discuter avec vous, r\u00e9pondre \u00e0 vos questions et partager des conseils personnalis\u00e9s pour votre entreprise.<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"btn-container justify-content-center \"><a role=\"button\"  class=\"btn btn-primary\" href=\"https:\/\/www.genesys.com\/fr-fr\/events\/all4customer-paris-2024#form\" target=\"\" rel=\"\">R\u00e9servez un RDV avec Genesys<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=\u00a0\u00bb%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb][vc_row content_placement=\u00a0\u00bbmiddle\u00a0\u00bb el_id=\u00a0\u00bbkeynotes\u00a0\u00bb][vc_column][vc_column_text]<\/p>\n<h2 style=\"text-align: center;\">Keynotes Genesys<\/h2>\n<p>[\/vc_column_text]<div class=\"component-agenda agenda-tabs heading-h2\"><div class=\"agenda-dates\" data-opened=\"3\"><div class=\"agenda-date-container  has-agenda-date\" data-date=\"2024-03-26\"><div class=\"agenda-date\"><h3 class=\"agenda-date-label title h5\">mardi, 26 mars 2024<\/h3><\/div><div class=\"agenda-sessions-container\"><div class=\"agenda-session has-title has-content\" data-time=\"1778857200\" data-start-time=\"15:00\" data-end-time=\"15:45\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">15:00 &ndash; 15:45<\/p><h3 class=\"agenda-title title\">Qualit\u00e9 et performance de l\u2019exp\u00e9rience client : quel est le vrai pouvoir de l\u2019IA ? Quels r\u00e9sultats op\u00e9rationnels faut-il esp\u00e9rer ?<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>Salle Masterclass 9<\/p>\n<p><em>D\u00e9couvrez les opportunit\u00e9s concr\u00e8tes de l\u2019IA pour am\u00e9liorer la gestion d\u2019un parcours client omnicanal\u00a0(voix et digital) et ses impacts sur les t\u00e2ches des \u00e9quipes de conseillers.<\/em><\/p>\n<p>Par Cristina Barlier et Pierre Mouchard<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div><div class=\"agenda-date-container  has-agenda-date\" data-date=\"2024-03-27\"><div class=\"agenda-date\"><h3 class=\"agenda-date-label title h5\">mercredi, 27 mars 2024<\/h3><\/div><div class=\"agenda-sessions-container\"><div class=\"agenda-session has-title has-content\" data-time=\"1778846400\" data-start-time=\"12:00\" data-end-time=\"12:45\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">12:00 &ndash; 12:45<\/p><h3 class=\"agenda-title title\">S\u2019adapter \u00e0 la nouvelle \u00e8re de l\u2019exp\u00e9rience client : \u00e9volutions des usages conversationnels clients-collaborateurs en 2024<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>Salle Masterclass 7<\/p>\n<p><em>Automatisation et contextualisation, gestion omnicanale des interactions sans silos, utilisation de l\u2019IA pour booster l\u2019efficacit\u00e9 op\u00e9rationnelle: voici quelques leviers qui permettent aujourd\u2019hui de mieux r\u00e9pondre aux attentes des clients.<br \/>\nNous verrons aussi une application concr\u00e8te de ces usages avec l\u2019optimisation de la relation assureur assur\u00e9 gr\u00e2ce \u00e0 l\u2019IA.<br \/>\n<\/em><\/p>\n<p>Par Gilles Talbot et Yassine Tahri<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div><div class=\"agenda-date-container  has-agenda-date\" data-date=\"2024-03-28\"><div class=\"agenda-date\"><h3 class=\"agenda-date-label title h5\">jeudi, 28 mars 2024<\/h3><\/div><div class=\"agenda-sessions-container\"><div class=\"agenda-session has-title has-content\" data-time=\"1778842800\" data-start-time=\"11:00\" data-end-time=\"11:45\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">11:00 &ndash; 11:45<\/p><h3 class=\"agenda-title title\">Quel nouveau r\u00f4le attribuer \u00e0 la donn\u00e9e dans un parcours omnicanal et comment mieux l\u2019exploiter ?<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>Salle Masterclass 9<\/p>\n<p><em>Plus de 30% du temps d\u2019un conseiller en centre de contact porte sur la recherche d\u2019informations pour donner une r\u00e9ponse \u00e0 un client. Face \u00e0 l\u2019explosion des donn\u00e9es en provenance de sources vari\u00e9es (formulaires web, chat, bot, synth\u00e8se d\u2019entretiens t\u00e9l\u00e9phoniques, CRM-ERP\u2026), cette session pr\u00e9sentera comment unifier cette profusion et la g\u00e9rer avec coh\u00e9rence. Vous verrez comment gagner en efficacit\u00e9 et en capacit\u00e9 de personnalisation dans les \u00e9changes entre un client et un conseiller distant.<\/em><\/p>\n<p>Par Romain Jourdy et Tarek Elachkar<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<h2 style=\"text-align: center;\">Speakers<\/h2>\n<p>[\/vc_column_text][vc_row_inner][vc_column_inner width=\u00a0\u00bb1\/3&Prime;][vc_single_image image=\u00a0\u00bb504535&Prime; alignment=\u00a0\u00bbcenter\u00a0\u00bb si_max_width=\u00a0\u00bb80%\u00a0\u00bb][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Cristina Barlier<\/strong><br \/>\nPrincipal Solutions Consultant<br \/>\nGenesys<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/3&Prime;][vc_single_image image=\u00a0\u00bb505246&Prime; alignment=\u00a0\u00bbcenter\u00a0\u00bb si_max_width=\u00a0\u00bb80%\u00a0\u00bb][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Gilles Talbot<\/strong><br \/>\nEMEA Insurance Director<br \/>\nGenesys<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/3&Prime;][vc_single_image image=\u00a0\u00bb504536&Prime; alignment=\u00a0\u00bbcenter\u00a0\u00bb si_max_width=\u00a0\u00bb80%\u00a0\u00bb][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Pierre Mouchard<\/strong><br \/>\nSolution Consultant<br \/>\nGenesys<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=\u00a0\u00bb1\/3&Prime;][vc_single_image image=\u00a0\u00bb345813&Prime; alignment=\u00a0\u00bbcenter\u00a0\u00bb si_max_width=\u00a0\u00bb80%\u00a0\u00bb][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Romain Jourdy<\/strong><br \/>\nSenior Solution Consultant<br \/>\nGenesys<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/3&Prime;][vc_single_image image=\u00a0\u00bb504537&Prime; alignment=\u00a0\u00bbcenter\u00a0\u00bb si_max_width=\u00a0\u00bb80%\u00a0\u00bb][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Tarek Elachkar<\/strong><br \/>\nLead Solution Architects, Pointillist<br \/>\nGenesys<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/3&Prime;][vc_single_image image=\u00a0\u00bb505062&Prime; alignment=\u00a0\u00bbcenter\u00a0\u00bb si_max_width=\u00a0\u00bb80%\u00a0\u00bb][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Yassine Tahri<\/strong><br \/>\nSolutions Consultant<br \/>\nGenesys<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section m_background_color=\u00a0\u00bbbgc-charcoal\u00a0\u00bb flair=\u00a0\u00bb%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb el_id=\u00a0\u00bbsponsors\u00a0\u00bb el_class=\u00a0\u00bbspeaker-section\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1708049460381{background-image: url(https:\/\/www.genesys.com\/media\/light-gray-tamed-straight-flair.svg?id=437236) !important;}\u00a0\u00bb][vc_row][vc_column][vc_column_text]<\/p>\n<h2 class=\"text-blue\" style=\"text-align: center;\">Nos partenaires<\/h2>\n<p style=\"text-align: center;\">Nos partenaires disposeront d&rsquo;un espace d\u00e9di\u00e9 sur notre stand alors venez les rencontrer !<\/p>\n<p>[\/vc_column_text]<style type='text\/css'>\r #sponsors div.sponsor { height: 100%; background-color: #fff; display: flex; align-items: center; max-height: 150px; overflow: hidden; border-radius: 1.167rem; position: relative; } #sponsors div.sponsor::after { content: ' '; display: block; position: absolute; width: 20px; height: 20px; bottom: 10px; right: 10px; background-image: url('https:\/\/www.genesys.com\/media\/clickable-icon.webp'); background-size: cover; } #sponsors div.sponsor img { max-height: 150px; width: 100%; padding: 1rem; } \r <\/style>[\/vc_column][\/vc_row][vc_row equal_height=\u00a0\u00bbyes\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/3&Prime;][vc_single_image image=\u00a0\u00bb473466&Prime; alignment=\u00a0\u00bbcenter\u00a0\u00bb onclick=\u00a0\u00bbcustom_link\u00a0\u00bb img_link_target=\u00a0\u00bb_blank\u00a0\u00bb el_class=\u00a0\u00bbsponsor shadow p-1&Prime; link=\u00a0\u00bbhttps:\/\/www.orange-business.com\/en\u00a0\u00bb][\/vc_column][vc_column width=\u00a0\u00bb1\/3&Prime;][vc_single_image image=\u00a0\u00bb497736&Prime; alignment=\u00a0\u00bbcenter\u00a0\u00bb onclick=\u00a0\u00bbcustom_link\u00a0\u00bb img_link_target=\u00a0\u00bb_blank\u00a0\u00bb el_class=\u00a0\u00bbsponsor shadow p-1&Prime; link=\u00a0\u00bbhttps:\/\/www.mentat.fr\/\u00a0\u00bb][\/vc_column][vc_column width=\u00a0\u00bb1\/3&Prime;][vc_single_image image=\u00a0\u00bb431499&Prime; alignment=\u00a0\u00bbcenter\u00a0\u00bb onclick=\u00a0\u00bbcustom_link\u00a0\u00bb img_link_target=\u00a0\u00bb_blank\u00a0\u00bb el_class=\u00a0\u00bbsponsor shadow p-1&Prime; link=\u00a0\u00bbhttps:\/\/sabiogroup.com\/fr\u00a0\u00bb][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section background_color=\u00a0\u00bbbgc-orange\u00a0\u00bb flair=\u00a0\u00bb%5B%7B%22flair_image%22%3A%22503864%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22100%25%22%2C%22flair_top%22%3A%220%22%2C%22flair_left%22%3A%220%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb][vc_row content_placement=\u00a0\u00bbmiddle\u00a0\u00bb el_id=\u00a0\u00bbform\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/2&Prime;][\/vc_column][vc_column width=\u00a0\u00bb1\/2&Prime;][\/vc_column][\/vc_row][\/vc_section][vc_section flair=\u00a0\u00bb%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb][vc_row content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/2&Prime;][vc_column_text] Inscrivez-vous d\u00e8s maintenant ! 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