{"id":501192,"date":"2023-12-08T08:12:23","date_gmt":"2023-12-08T16:12:23","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=events&p=501192"},"modified":"2024-01-16T02:25:50","modified_gmt":"2024-01-16T10:25:50","slug":"pwc-jan-2024","status":"publish","type":"events","link":"https:\/\/www.genesys.com\/fr-fr\/events\/pwc-jan-2024","title":{"rendered":"\u00c9v\u00e9nement Genesys x PwC"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":1014,"featured_media":501207,"parent":0,"menu_order":0,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[16482],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-501192","events","type-events","status-publish","has-post-thumbnail","hentry","event_type-industry-events","tax_products_programs-genesys-ai-fr-fr"],"acf":{"event_type":"industry","event_status":"ontime","event_start_date":"01\/18\/2024","event_start_time":"09:00:00","event_end_date":"01\/18\/2024","event_location":"Paris","event_venue_name":"L'Exp\u00e9rience Center de PwC","country":"France","venue_map":{"address":"L'Experience Center de PwC France, 11 Rue de Milan, 75009 Paris, France","lat":48.8784952,"lng":2.328338500000001,"zoom":14,"place_id":"ChIJL4pyeRZu5kcRxikk9wtSWzY","name":"L'Experience Center de PwC France","street_number":"11","street_name":"Rue de Milan","city":"Paris","state":"\u00cele-de-France","state_short":"IDF","post_code":"75009","country":"France","country_short":"FR"},"meta_title":"","meta_description":"","no_index":false,"no_follow":false,"meta_twitter_title":"","meta_twitter_description":"","meta_facebook_title":"","meta_facebook_description":"","custom_canonical_url":"","hide_navigation":"false","hide_footer":"false","item_nav_hide":"no","utm_pass":false,"disable_chat":false,"asset_expiration":"","enable_external_utm":false,"add_to_global_events":false,"enable_ab_test":false,"event_header_bgc":"navy","event_header_title":"Matin\u00e9e \u00e9v\u00e9nement avec PwC","event_description_title":"L\u2019IA g\u00e9n\u00e9rative au service du Marketing et de la Relation Client : de la th\u00e9orie \u00e0 la pratique !","event_description":"Rejoignez-nous lors d'une matin\u00e9e autour de l'IA le 18 janvier 2024 \u00e0 partir de 9 h pour des discussions autour de l\u2019impact de l\u2019IA g\u00e9n\u00e9rative sur le marketing et la relation client en France.","disable_registration":false,"form_header_alignment":"center","form_header":"","form_button":"S'inscrire","is_external_registration":[],"form_field_settings":["form_known","form_prefill","form_pp","cb_available","form_reach","nolazy"],"form_setup":{"events_field_config":"advanced","events_custom_fields":["fl_email","fl_firstname","fl_lastname","fl_company","fl_busphone","fl_country","fl_jobfunction1","fl_joblevel1","fl_title"],"additional_custom_form_fields":{"advance_fields":false},"cust_form_id":"","form_cid":"7014X000002ewDeQAI","multiple_cid":false,"multiple_cid_setup":false,"ar_status":"Event","ar_title":"default","ar_custom_title":"","ar_url":"default","ar_custom_url":"","custom_ty":"

Nous vous remercions de vous \u00eatre inscrits \u00e0 la matin\u00e9e \u00e9v\u00e9nement organisee par PwC. Afin de finaliser votre inscription, veuillez vous rendre sur le site \u00e9v\u00e9nement de PwC.<\/a><\/p>\n

Nous sommes impatients de vous rencontrer lors de cette matin\u00e9e exceptionnelle.<\/p>\n

L’\u00e9quipe Genesys<\/p>\n"},"additional_form_content":"","disable_content_section":false,"event_content_template":"f","event_title_group":{"title":"Genesys X PwC","sub_title":""},"media_content":{"select_media":"image","content_image":493200,"content_video":""},"text_content":{"sub_title_h4":"","text_content":"

Genesys participera \u00e0 l’\u00e9v\u00e9nement organis\u00e9 par PwC sur le th\u00e8me \u00ab\u00a0L’IA g\u00e9n\u00e9rative au service du marketing et de la relation client : de la th\u00e9orie \u00e0 la pratique !\u00a0\u00bb qui se d\u00e9roulera le jeudi 18 Janvier 2023 de 9h00 \u00e0 12h00. Laurent Deville et Pierre Mouchard repr\u00e9senteront notre entreprise lors de cet \u00e9v\u00e9nement. Pendant cette occasion, ils pr\u00e9senteront trois d\u00e9monstrations de la plateforme Genesys, mettant l’accent sur l’intelligence artificielle (IA).<\/p>\n

 <\/p>\n

\u00ab\u00a0Co-pilot\u00a0\u00bb du t\u00e9l\u00e9conseiller<\/h4>\n

Permet \u00e0 l’agent d’un centre de contact de suivre un flux d’actions guid\u00e9 par l’IA pour r\u00e9pondre aux demandes des clients. Par exemple, en cas d’initiation de conversation par un client, l’agent peut r\u00e9pondre de mani\u00e8re pr\u00e9d\u00e9finie par l’IA. Si le client souhaite r\u00e9server un vol, l’IA g\u00e9n\u00e9rative d\u00e9tecte l’intention, g\u00e9n\u00e8re des r\u00e9ponses, et cr\u00e9e une liste de t\u00e2ches pour guider le processus de r\u00e9servation. Ce guide s’ajuste au fil des r\u00e9ponses de l’agent, facilitant ainsi la gestion de la r\u00e9servation.<\/p>\n

 <\/p>\n

L’automatisation et la facilitation de la cr\u00e9ation de chatbots\/voicebots<\/h4>\n

Gr\u00e2ce \u00e0 l’IA, il est possible de param\u00e9trer le mod\u00e8le de donn\u00e9es et d’impl\u00e9menter un bot en fonction des besoins, comme illustr\u00e9 dans le domaine de l’assurance. L’IA intervient dans la g\u00e9n\u00e9ration d’intentions, la cr\u00e9ation d’expressions (phrases pour entra\u00eener le bot) et la sp\u00e9cification des emplacements (informations essentielles \u00e0 capturer pour le bon fonctionnement du bot).<\/p>\n

 <\/p>\n

R\u00e9sum\u00e9 automatique<\/h4>\n

Mise en sc\u00e8ne une conversation entre un client et un agent d’une compagnie d’assurance. Pendant que le conseiller prend des notes, l’IA r\u00e9alise un r\u00e9sum\u00e9, \u00e0 la fois \u00e9crit et oral, sur tous les canaux, en se basant sur le transcript et la collecte des attributs pertinents.<\/p>\n

 <\/p>\n","cta_text":"","cta_url":""},"disable_agenda_section":false,"event_agenda_group":[{"agenda_group_title":"","event_agenda":[{"agenda_date":"18\/01\/2024","agenda_tab_label":"","agenda_details":[{"agenda_title":"Accueil caf\u00e9","agenda_start_time":"09:00:00","agenda_end_time":"09:15:00","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"Introduction PwC","agenda_start_time":"09:15:00","agenda_end_time":"09:45:00","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"Retour d'exp\u00e9rience client","agenda_start_time":"09:45:00","agenda_end_time":"10:15:00","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"Pr\u00e9sentation des \u00e9diteurs","agenda_start_time":"10:15:00","agenda_end_time":"10:30:00","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"\"World caf\u00e9\"","agenda_start_time":"10:30:00","agenda_end_time":"12:00:00","agenda_single_description":"

Navigation entre les stands des \u00e9diteurs, dont celui de Genesys<\/strong> et d\u00e9couverte de d\u00e9mos concr\u00e8tes s\u2019appuyant sur la genAI.<\/p>\n","agenda_session_speakers":false}]}],"additional_agenda_content":""}],"disable_speaker_section":false,"event_speakers":[{"speaker_name":"Laurent Deville","speaker_position":"Senior Manager, Solutions Consulting, Genesys","speaker_description":"","speaker_image":488495,"speaker_social":false},{"speaker_name":"Romain Lucas","speaker_position":"Senior Manager, Sales, Genesys","speaker_description":"","speaker_image":504055,"speaker_social":false}],"disable_venue_section":false,"enable_map":true,"disable_faq_section":true,"disable_sponsor_section":true,"disable_additional_content_section":true,"additional_content_template":"f","additional_title_group":{"title":"Infos pratiques","sub_title":""},"additional_media_content":{"select_media":"image","content_image":false,"content_video":""},"additional_text_content":{"sub_title_h4":"","text_content":"

Adresse :<\/strong> 65 Rue Camille Desmoulins, 92130 Issy-les-Moulineaux
\n01 41 10 17 17
\nContact :<\/strong> Direction Marketing, veronique.dupre@genesys.com<\/p>\n

Transport en commun :<\/strong> TRAM T2 arret Issy Val de Seine ou RER C station Val de Seine<\/p>\n

Parking :<\/strong> BePark \u2013 Parking Issy 61 rue Camille Desmoulins<\/p>\n","cta_text":"","cta_url":""},"nav_logo":false,"nav_form_text":"","disable_navigation_form_link":false,"event_date_format":"default","event_time_format":"H:i","event_hashtag":"","w_tycontent":"","disable_next_steps":false,"display_desc":false,"next_steps_type":"default","title_align":"center","ns_title":"","ns_subtitle":"","resource_next_steps":"","event_header_image":"https:\/\/www.genesys.com\/media\/RS-copy-High-Quality-2.jpg","event_faq":[{"faq_question":"Infos utiles :","faq_answer":"

Adresse :<\/strong> 65 Rue Camille Desmoulins, 92130 Issy-les-Moulineaux
\nT\u00e9l\u00e9phone :<\/strong> 01 41 10 17 17
\nContact :<\/strong> Direction Marketing, veronique.dupre@genesys.com<\/p>\n"},{"faq_question":"Comment s'y rendre en transport en commun ?","faq_answer":"

TRAM T2 arret Issy Val de Seine ou RER C station Val de Seine<\/p>\n"},{"faq_question":"Un parking \u00e0 proximit\u00e9 ?","faq_answer":"

BePark \u2013 Parking Issy 61 rue Camille Desmoulins<\/p>\n"}],"disable_partner_section":false,"event_partners_title":"Partenaire","event_partners_subtitle":"","event_partners_columns":"5","additional_content_position":"default","event_agenda_title":"Programme","remove_agenda_nav":false,"event_agenda_nav":"","event_speaker_title":"Intervenants Genesys","remove_speaker_nav":false,"event_speaker_nav":"","remove_venue_nav":false,"event_venue_nav":"","event_faq_title":"","remove_faq_nav":false,"event_faq_nav":"","event_sponsor_title":"Partenaire","remove_sponsor_nav":false,"event_sponsor_nav":"","remove_partners_nav":false,"event_partners_nav":"","event_partners_partners":[{"partner_name":"","partner_logo":503410,"partner_url":"","partner_new_tab":false}]},"_links":{"self":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/events\/501192","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/events"}],"about":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/types\/events"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/users\/1014"}],"version-history":[{"count":17,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/events\/501192\/revisions"}],"predecessor-version":[{"id":504056,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/events\/501192\/revisions\/504056"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/media\/501207"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/media?parent=501192"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_priority?post=501192"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_contenttheme?post=501192"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_bundle?post=501192"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_contenttheme2?post=501192"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_capability_sitewide?post=501192"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_products_programs?post=501192"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_buying_job?post=501192"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_buyer_persona?post=501192"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_sector?post=501192"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_segment?post=501192"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}