{"id":485913,"date":"2023-08-29T00:25:24","date_gmt":"2023-08-29T07:25:24","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=events&p=485913"},"modified":"2024-01-18T03:12:38","modified_gmt":"2024-01-18T11:12:38","slug":"g-summit-france-2023","status":"publish","type":"events","link":"https:\/\/www.genesys.com\/fr-fr\/events\/g-summit-france-2023","title":{"rendered":"Genesys G-Summit France 2023"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":1014,"featured_media":485922,"parent":0,"menu_order":0,"template":"","tax_priority":[54],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-485913","events","type-events","status-publish","has-post-thumbnail","hentry","event_type-g-summit","tax_priority-54"],"acf":{"is_external_registration":["External Registration"],"disable_content_section":false,"media_content":{"select_media":"image","content_image":false,"content_video":"https:\/\/www.youtube.com\/embed\/pqvcc0LxTKI"},"disable_agenda_section":false,"no_follow":false,"meta_twitter_description":"","meta_facebook_description":"","asset_expiration":"","event_location":"Paris","w_tycontent":"","event_description_title":"Propulsez votre exp\u00e9rience client dans l\u2019univers sensationnel de l\u2019IA !","event_description":"De la d\u00e9couverte du potentiel de l\u2019IA \u00e0 l\u2019exploration de ses usages, venez-nous rejoindre lors cette journ\u00e9e de conf\u00e9rences du G-Summit pour une exp\u00e9rience client toujours plus audacieuse.
\r\n
\r\nNous aborderons les b\u00e9n\u00e9fices de l'automatisation pour les clients et les collaborateurs, ainsi que les moyens pour obtenir de meilleurs r\u00e9sultats de satisfaction gr\u00e2ce \u00e0 la personnalisation des parcours.
\r\n
\r\nRegardez le replay des sessions !<\/em>","form_button":"Voir le replay","additional_form_content":"","meta_description":"L'\u00e9v\u00e9nement CX fran\u00e7ais de l'ann\u00e9e 2023 ! Rejoignez-nous pour d\u00e9couvrir comment am\u00e9liorer l'exp\u00e9rience des clients et des employ\u00e9s en utilisant les derni\u00e8res innovations de centre de contact omnicanal cloud de GENESYS.","meta_twitter_title":"#GSummitFrance","form_header":"Replay disponible !","nav_logo":443205,"event_header_image":"https:\/\/www.genesys.com\/media\/iStock-695379882-scaled.jpg","external_registration_link":"https:\/\/www.genesys.com\/fr-fr\/campaign\/g-summit-france-2023-replay","event_content_template":"f","disable_speaker_section":false,"event_speakers":[{"speaker_name":"Claudine Cherfan ","speaker_position":"Vice-Pr\u00e9sidente France & Africa - Genesys","speaker_description":"","speaker_image":421307,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/claudine-cherfan-7a242230\/"}]},{"speaker_name":"Laurent Deville","speaker_position":"Sr. Manager, Solutions Consulting - Genesys","speaker_description":"","speaker_image":488495,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/laurent-deville-1675641\/"}]},{"speaker_name":"Laurence Tanguy","speaker_position":"Digital Factory Plateformes Service Clients, t\u00e9l\u00e9phonie et CRM - AXA France","speaker_description":"","speaker_image":494806,"speaker_social":false},{"speaker_name":"Jean-Christophe Jacquot","speaker_position":"Responsable Design Authority et Int\u00e9gration SalesForce - AXA France","speaker_description":"","speaker_image":494861,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/jean-christophe-jacquot-ab0431137\/"}]},{"speaker_name":"Val\u00e9rie Gitenay","speaker_position":"Partner Financial Services Consulting Retail Banking - Cabinet EY","speaker_description":"","speaker_image":494794,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/laurence-tanguy-7b1ba175\/"}]},{"speaker_name":"Thibault Gu\u00e9rard","speaker_position":"VP Customer Experience and Care - Pluxee a Sodexo company","speaker_description":"","speaker_image":496863,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/thibault-guerard-002414a5\/"}]},{"speaker_name":"Bertrand Deglaire","speaker_position":"Global Asset Owner Salesforce & Genesys - Pluxee a Sodexo company","speaker_description":"","speaker_image":495600,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/bertrand-deglaire\/"}]},{"speaker_name":"Benjamin Cormerais","speaker_position":"Directeur - T\u00eate \u00e0 T\u00eate Groupe The Links","speaker_description":"","speaker_image":496299,"speaker_social":false},{"speaker_name":"Julien Baby","speaker_position":"Head of South and North West Europe Partners, Public Sector - Amazon Web Services AWS","speaker_description":"","speaker_image":495596,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/julienbaby\/"}]},{"speaker_name":"Laurent Millan","speaker_position":"GTM Manager Customer Experience - NTT France","speaker_description":"","speaker_image":494796,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/laurentmillan\/"}]},{"speaker_name":"Ronan Souberbielle","speaker_position":"Chief Operating Officer - Sightcall","speaker_description":"","speaker_image":495594,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/ronan-souberbielle-8856a4\/"}]},{"speaker_name":"Patrice Mattez","speaker_position":"Business Development Manager - Audiocodes","speaker_description":"","speaker_image":496297,"speaker_social":false},{"speaker_name":"Peter Broeckx","speaker_position":"Sales Director Contact Center EMEA - Audiocodes","speaker_description":"","speaker_image":496298,"speaker_social":false},{"speaker_name":"Patrice Faraud","speaker_position":"Directeur - Ceritek","speaker_description":"","speaker_image":496300,"speaker_social":false},{"speaker_name":"Laurent Demange","speaker_position":"Directeur du D\u00e9veloppement - Facyle","speaker_description":"","speaker_image":496301,"speaker_social":false},{"speaker_name":"Vincent Bezard","speaker_position":"Group PS Practice Leader - Sabio","speaker_description":"","speaker_image":496302,"speaker_social":false},{"speaker_name":"Cristina Barlier","speaker_position":"Principal Solutions Consultant - Genesys","speaker_description":"","speaker_image":488496,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/cristina-barlier-95220425\/"}]},{"speaker_name":"Boubacar Diallo","speaker_position":"Principal Solution Consultant - Genesys","speaker_description":"","speaker_image":463156,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/boubacar-diallo-b26843a0\/"}]},{"speaker_name":"Yassine Tahri","speaker_position":"Solution Consultant - Genesys","speaker_description":"","speaker_image":450763,"speaker_social":false},{"speaker_name":"Alexandre Carr\u00e9","speaker_position":"Directeur de la r\u00e9daction - ANews Exp\u00e9rience Client","speaker_description":"photo (c) Wendy Falourd","speaker_image":494792,"speaker_social":false},{"speaker_name":"Anne-Charlotte Vuccino","speaker_position":"Fondatrice et CEO - YOGIST - Well At Work ","speaker_description":"","speaker_image":498796,"speaker_social":false},{"speaker_name":"DJ Ella et Saxofonist Lovisa","speaker_position":"Artistes musiciennes","speaker_description":"","speaker_image":491835,"speaker_social":false}],"event_agenda_group":[{"agenda_group_title":"","event_agenda":[{"agenda_date":"29\/11\/2023","agenda_tab_label":"","agenda_details":[{"agenda_title":"","agenda_start_time":"","agenda_end_time":"","agenda_single_description":"

 <\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
08.30<\/strong><\/td>\nAccueil et petit-d\u00e9jeuner<\/td>\n<\/tr>\n
09.00 – 09.15<\/strong><\/strong><\/td>\nOuverture du G-SUMMIT France : Vision de Genesys pour une exp\u00e9rience client toujours plus audacieuse<\/strong>
\nClaudine Cherfan, Vice-Pr\u00e9sidente France and North & West Africa | Genesys
\nAlexandre Carr\u00e9, Directeur de la r\u00e9daction | ANews Exp\u00e9rience Client
\n<\/em><\/td>\n<\/tr>\n
09.15 – 9.45<\/strong><\/strong><\/td>\nPuissance et capacit\u00e9s de l’IA au service de l’orchestration de l’exp\u00e9rience client
\n<\/strong>Laurent Deville, Senior Manager Solutions Consulting | Genesys
\nCristina Barlier, Principal Solution Consultant | Genesys<\/em><\/td>\n<\/tr>\n
9.45 – 10.10<\/strong><\/strong><\/td>\nRetour d’exp\u00e9rience AXA France : Le projet de migration avec Genesys Cloud, perspectives d’automatisation et d’utilisation de l’IA
\n<\/strong><\/span><\/span>Laurence Tanguy, Direction Transformation et Technologies <\/em>Digital Factory, Service Clients, T\u00e9l\u00e9phonie et CRM | AXA France
\n<\/em>Jean-Christophe Jacquot, Product Manager Plateforme Service Clients et T\u00e9l\u00e9phonie | AXA France<\/em><\/td>\n<\/tr>\n
10.10 – 10.30<\/strong><\/td>\nComment les nouveaux comportements clients imposent-ils de transformer le pilotage des interactions : cas d’application dans le secteur financier
\n<\/strong>Val\u00e9rie Gitenay, Partner Financial Services consulting, Banking | EY<\/em><\/td>\n<\/tr>\n
10.30 – 10.50<\/strong><\/td>\nPause caf\u00e9, ouverture du Pavillon Partenaires<\/strong><\/td>\n<\/tr>\n
10.50 – 11.10<\/strong><\/td>\nIA g\u00e9n\u00e9rative, un acc\u00e9l\u00e9rateur pour d\u00e9ployer vos projets CX et am\u00e9liorer la performance au premier essai
\n<\/strong>Sandra Collomb, Head of Global Marketing and International support for Contact Center | Orange Business<\/em><\/td>\n<\/tr>\n
11.10 – 11.25<\/strong><\/td>\nDes exp\u00e9riences plus intelligentes aliment\u00e9es par l’IA : Genesys et AWS \u2013 Better together !
\n<\/strong>Julien Baby, Head of Partners Southern Europe – Public Sector| Amazon Web Services (AWS)<\/em><\/td>\n<\/tr>\n
11.30 – 12.15<\/strong><\/td>\nAteliers – Faites votre choix !<\/a><\/td>\n<\/tr>\n
12.20 – 14.30<\/strong><\/td>\nCocktail d\u00e9jeunatoire et visites du LAB Genesys<\/strong><\/td>\n<\/tr>\n
14.30 – 15.00<\/strong><\/td>\nPrendre soin de soi pour prendre soin des autres : l’empathie en action dans la relation client
\n<\/strong>Anne Charlotte Vuccino, Fondatrice et CEO | Yogist – Well At Work <\/em>
\n<\/strong><\/td>\n<\/tr>\n
15.00 – 15.20<\/strong><\/td>\nPerspectives de CX 2024 : Comment l’exp\u00e9rience employ\u00e9 et le facteur humain sont devenus les premiers facteurs d’am\u00e9lioration de l’exp\u00e9rience client
\n<\/strong>Laurent Millan, CX & EX Practice Manager | NTT France<\/em><\/td>\n<\/tr>\n
15.20 – 15.45<\/strong><\/td>\nComment le d\u00e9ploiement de solutions globales de Customer Care permet la transformation et l\u2019harmonisation de l\u2019exp\u00e9rience clients \u00e0 travers le monde
\n<\/strong>Thibault Guerard, VP Customer Experience and Care | Pluxee, a SODEXO company
\nBertrand Deglaire, Salesforce Services Cloud & Genesys Cloud asset owner | Pluxee, a SODEXO company<\/em><\/td>\n<\/tr>\n
15<\/strong>.4<\/strong>5 – 16.15<\/strong><\/strong><\/td>\nSolutions d’IA pour l’engagement des collaborateurs : des \u00e9quipes bien form\u00e9es et inform\u00e9es pour optimiser les performances et am\u00e9liorer la satisfaction clients
\n<\/strong>Boubacar Diallo, Principal Solution Consultant | Genesys
\nYassine Tahri Solution Consultant | Genesys<\/em><\/td>\n<\/tr>\n
16.15 – 16.30<\/strong><\/td>\nR\u00e9sultats du jeu concours et conclusion
\n<\/strong>Claudine Cherfan, Vice-Pr\u00e9sidente France et Africa | Genesys<\/em>
\n<\/strong><\/td>\n<\/tr>\n
1<\/strong>6.30<\/strong> – 17.30<\/strong><\/strong><\/td>\nCocktail de cl\u00f4ture<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

 <\/p>\n","agenda_session_speakers":false}]}],"additional_agenda_content":""}],"no_index":false,"event_sponsor_tier":[{"sponsor_tier":"Custom","custom_tier":"Ils seront pr\u00e9sents au G-SUMMIT FRANCE 2023","event_sponsors":[{"sponsor_name":"Audiocodes","sponsor_image":494758,"sponsor_url":"https:\/\/www.audiocodes.com\/fr"},{"sponsor_name":"Ceritek","sponsor_image":456736,"sponsor_url":"https:\/\/ceritek.com\/"},{"sponsor_name":"Facyle","sponsor_image":456738,"sponsor_url":"https:\/\/www.facyle.com\/"},{"sponsor_name":"IR","sponsor_image":496443,"sponsor_url":"https:\/\/www.ir.com\/"},{"sponsor_name":"Mentat","sponsor_image":497736,"sponsor_url":"https:\/\/www.mentat.fr\/"},{"sponsor_name":"NTT","sponsor_image":391144,"sponsor_url":"https:\/\/www.global.ntt\/"},{"sponsor_name":"NXO","sponsor_image":496424,"sponsor_url":"https:\/\/www.nxo.eu\/"},{"sponsor_name":"Orange Business","sponsor_image":494789,"sponsor_url":"https:\/\/www.orange.fr"},{"sponsor_name":"SABIO","sponsor_image":400416,"sponsor_url":"https:\/\/sabiogroup.com\/fr"},{"sponsor_name":"Sightcall","sponsor_image":453936,"sponsor_url":"https:\/\/sightcall.com\/fr\/technology\/visual-assistance-platform"}]}],"additional_content_template":"f","event_type":"gsummit","event_status":"ontime","event_start_time":"08:30:00","event_venue_name":"Centre de conf\u00e9rences Le Verso-Victoire","country":"France","venue_map":{"address":"VERSO by Victoire centre de conf\u00e9rences, 52 Rue de la Victoire, 75009 Paris, France","lat":48.87570359999999,"lng":2.3350654,"zoom":14,"place_id":"ChIJEX6FCG5v5kcRRwf79QvBed0","name":"VERSO by Victoire centre de conf\u00e9rences","street_number":"52","street_name":"Rue de la Victoire","city":"Paris","state":"\u00cele-de-France","state_short":"IDF","post_code":"75009","country":"France","country_short":"FR"},"hide_navigation":"false","hide_footer":"false","item_nav_hide":"no","utm_pass":false,"disable_chat":false,"enable_ab_test":false,"event_header_bgc":"orange","event_header_title":"","disable_registration":false,"form_header_alignment":"center","event_title_group":{"title":"","sub_title":""},"text_content":{"sub_title_h4":"","text_content":"

D\u00e9couvrez les secrets, les facult\u00e9s extraordinaires, l\u2019endroit et l\u2019envers de l\u2019Intelligence Artificielle<\/strong><\/h3>\n

Associ\u00e9s \u00e0 l\u2019IA g\u00e9n\u00e9rative, vous augmenterez les capacit\u00e9s de vos centres de contact et les comp\u00e9tences de vos \u00e9quipes seront d\u00e9multipli\u00e9es.<\/h4>\n

G-Summit France<\/strong> est un \u00e9v\u00e9nement annuel sur l\u2019exp\u00e9rience client avec plus de 250 grandes marques pr\u00e9sentes. Lors de cette journ\u00e9e de partages et de d\u00e9couvertes, vous suivrez des discours visionnaires<\/strong> et des t\u00e9moignages sur les projets r\u00e9alis\u00e9s par de grandes marques internationales<\/strong>.<\/p>\n

Profitez de ce moment pour faire \u00e9voluer vos processus relationnels et vos outils en d\u00e9couvrant le Lab Genesys<\/strong>.
\nVous pourrez \u00e9galement visiter le pavillon de nos partenaires<\/strong> et \u00e9valuer les applications utiles qui cr\u00e9eront votre nouvel \u00e9cosyst\u00e8me omnicanal.<\/p>\n

L’intelligence artificielle sera au coeur de tous les d\u00e9bats et vous pourrez approfondir par exemple :<\/p>\n

    \n
  • La performance des activit\u00e9s avec le routage de t\u00e2ches augment\u00e9s \u00e0 l\u2019IA<\/li>\n
  • L\u2019automatisation des parcours gr\u00e2ce \u00e0 l\u2019engagement pr\u00e9dictif<\/li>\n
  • Les recherches digitales contextualis\u00e9es et assist\u00e9es par l\u2019IA\u200b<\/li>\n
  • Les assistants virtuels voix et digitaux<\/li>\n
  • La d\u00e9couverte et l\u2019optimisation des parcours clients de bout en bout<\/li>\n
  • L\u2019analyse automatis\u00e9e de la voix et du texte pour une meilleure compr\u00e9hension des \u00e9changes<\/li>\n
  • L\u2019IA g\u00e9n\u00e9rative<\/li>\n<\/ul>\n","cta_text":"","cta_url":""},"disable_venue_section":false,"enable_map":true,"event_venue_address":"","disable_faq_section":false,"disable_sponsor_section":false,"disable_additional_content_section":false,"additional_title_group":{"title":"

    Ateliers<\/h2>","sub_title":""},"additional_media_content":{"select_media":"video","content_image":398695,"content_video":"https:\/\/www.youtube.com\/embed\/pqvcc0LxTKI"},"additional_text_content":{"sub_title_h4":"","text_content":"\n\n\n\n\n\n\n\n\n\n
    11:30 – 11:50<\/strong><\/td>\n1\u00e8re partie<\/td>\n<\/tr>\n
    <\/td>\nChoix n\u00ba1<\/em><\/strong>
    \nD\u00e9finir et orchestrer votre Success Track vers Genesys Cloud : comment NXO s\u00e9curise et acc\u00e9l\u00e8re la transformation de votre relation client.<\/strong>
    \nNicolas Wiel, Solution Manager Centre de Contacts | NXO<\/em><\/em><\/td>\n<\/tr>\n
    <\/td>\nChoix n\u00ba2<\/em><\/strong>
    \nR\u00e9ussir sa migration Genesys Engage et capitaliser sur la richesse fonctionnelle et l\u2019agilit\u00e9 de Genesys Cloud : retour d’exp\u00e9rience de T\u00eate \u00e0 T\u00eate Relation Client (Groupe The Links) avec Ceritek<\/strong>
    \nBenjamin CORMERAIS, Directeur | T\u00eate \u00e0 T\u00eate Groupe The Links
    \nPatrice FARAUD Directeur | Ceritek<\/em><\/em><\/td>\n<\/tr>\n
    <\/td>\nChoix n\u00ba3<\/em><\/strong>
    \nL’IA visuelle et les interactions vid\u00e9o au service de l’exp\u00e9rience client et agent
    \n<\/strong>Am\u00e9liorez l\u2019efficacit\u00e9 op\u00e9rationnelle de vos \u00e9quipes et boostez la satisfaction client. D\u00e9couvrez les cas d\u2019usage de l\u2019IA visuelle et comment elle enrichit les parcours utilisateurs.
    \nRonan Souberielle, COO | Sightcall<\/em><\/em><\/td>\n<\/tr>\n
    11:55 – 12:15<\/strong><\/td>\n2\u00e8me partie<\/td>\n<\/tr>\n
    <\/td>\nChoix n\u00ba1<\/em><\/strong>
    \nL\u2019\u00e9cosyst\u00e8me Sabio pour Genesys Cloud<\/strong>
    \n<\/strong><\/strong>Que ce soit pour une migration ou un nouveau projet, Sabio utilise une m\u00e9thodologie, des outils et des d\u00e9veloppements sp\u00e9cifiques pour mener \u00e0 bien le d\u00e9ploiement de Genesys Cloud. Lors de cette session, Sabio vous pr\u00e9sentera ces \u00e9l\u00e9ments accompagn\u00e9s de cas d\u2019usage pour d\u00e9montrer la valeur ajout\u00e9e en phase projet, mais aussi en phase d\u2019exploitation.
    \nVincent Bezard, Group PS Practice Leader | Sabio<\/em><\/td>\n<\/tr>\n
    <\/td>\nChoix n\u00ba2<\/em><\/strong>
    \nAudioCodes et Genesys Cloud : Etude de cas sur l’IA vocale conversationnel et les mod\u00e8les g\u00e9n\u00e9ratifs (LLMs)<\/strong>
    \n<\/strong><\/strong>Illustration des innovations \u00e0 travers des cas d’\u00e9tudes dans le secteur financier et dans le secteur des t\u00e9l\u00e9coms
    \nPatrice Mattez, Business Development Manager | Audiocodes
    \nPeter Broeck, Sales Director Contact Center EMEA | Audiocodes<\/em><\/td>\n<\/tr>\n
    <\/td>\nChoix n\u00ba3<\/em><\/strong>
    \nComment l’int\u00e9gration et la personnalisation avec Salesforce red\u00e9finissent-elles la gestion des interactions : \u00e9tude de cas dans le secteur de l’assurance<\/strong>
    \nRetour d’un cas pratique sur la combinaison des technologies de Genesys Cloud et du CRM Salesforce pour proposer une couverture fonctionnelle exhaustive gr\u00e2ce \u00e0 une int\u00e9gration sur-mesure r\u00e9alis\u00e9e par FACYLE.
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