{"id":480562,"date":"2023-06-14T12:01:15","date_gmt":"2023-06-14T19:01:15","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=events&p=480562"},"modified":"2024-02-26T09:43:02","modified_gmt":"2024-02-26T17:43:02","slug":"atelier-afrc-2023","status":"publish","type":"events","link":"https:\/\/www.genesys.com\/fr-fr\/events\/atelier-afrc-2023","title":{"rendered":"Meet-up AFRC 2023"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":1014,"featured_media":359095,"parent":0,"menu_order":0,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-480562","events","type-events","status-publish","has-post-thumbnail","hentry"],"acf":{"event_type":"industry","event_status":"ontime","event_start_date":"07\/06\/2023","event_start_time":"09:00:00","event_end_date":"07\/06\/2023","event_location":"Pavillon Royal, Boulogne Billancourt","event_venue_name":"Pavillon Royal","country":"France","venue_map":{"address":"1 Route de la Muette \u00e0 Neuilly, 75116 Paris, France","lat":48.86911319999999,"lng":2.2645104,"zoom":14,"place_id":"ChIJ07fP3VFl5kcRhNtG4122nno","name":"1 Rte de la Muette \u00e0 Neuilly","street_number":"1","street_name":"Route de la Muette \u00e0 Neuilly","street_name_short":"Rte de la Muette \u00e0 Neuilly","city":"Paris","state":"\u00cele-de-France","state_short":"IDF","post_code":"75116","country":"France","country_short":"FR"},"hide_navigation":"false","hide_footer":"false","item_nav_hide":"no","utm_pass":false,"asset_expiration":"","disable_chat":false,"enable_ab_test":false,"enable_external_utm":false,"event_header_bgc":"orange","event_header_title":"","event_description_title":"","event_description":"Une centaine de directions de l\u2019exp\u00e9rience client se r\u00e9uniront lors du prochain \u00e9v\u00e9nement annuel des Meet-Up de l\u2019AFRC pour suivre la pr\u00e9sentation du panorama des solutions relation client en France. Cette \u00e9tude 2023 a \u00e9t\u00e9 entreprise par l\u2019AFRC, par Accenture et par Genesys, et les membres du comit\u00e9 \u00e9ditorial Bouygues Telecom, Louis Vuitton Malletier, Club Med, Macif\u2026","event_header_image":"https:\/\/www.genesys.com\/media\/un-cocktail-chill-out-exterieur-pavillon-dauphine.jpg","disable_registration":false,"form_header_alignment":"left","form_header":"Inscrivez-vous d\u00e8s maintenant","form_button":"S'inscrire ","is_external_registration":[],"form_setup":{"events_field_config":"default","events_custom_fields":["fl_email","fl_firstname","fl_lastname","fl_company","fl_busphone","fl_country","fl_city","fl_jobfunction1","fl_joblevel1","fl_title","fl_website","fl_industry1","fl_levelofinterest1","fl_numberofagentsform1"],"additional_custom_form_fields":{"advance_fields":false},"cust_form_id":"","form_cid":"7014X000002iWjBQAU","multiple_cid":true,"multiple_cid_setup":[{"label":"Meet-Up","cid":"7011T000001YvUsQAK","url":"https:\/\/atelier.afrc.org\/meet-up-2023\/registration\/register"},{"label":"Meet-Up + D\u00e9jeuner","cid":"7014X000002iWjBQAU","url":"https:\/\/atelier.afrc.org\/meet-up-2023\/registration\/register"}],"ar_status":"Event","ar_title":"default","ar_custom_title":"","ar_url":"default","ar_custom_url":"","custom_ty":"

Merci de vous \u00eatre inscrit.e au meet-up AFRC 2023.<\/p>\n

Nous vous proposons de finaliser votre inscription directement sur le site de l’AFRC en cliquant ici<\/a>.<\/p>\n

Bonne journ\u00e9e et \u00e0 tr\u00e8s bient\u00f4t !<\/p>\n"},"additional_form_content":"","disable_content_section":false,"event_content_template":"a1","event_title_group":{"title":"","sub_title":"\ud83c\udf3bGarden party: Une journ\u00e9e permettant aux marques d'avoir une vision concr\u00e8te des solutions qui am\u00e9liorent l'Exp\u00e9rience Client<\/strong>"},"media_content":{"select_media":"image","content_image":481033,"content_video":""},"text_content":{"sub_title_h4":"","text_content":"

Genesys et l’AFRC collaborent ensemble depuis de nombreuses ann\u00e9es pour b\u00e2tir le futur de l’exp\u00e9rience client en France. L’occasion des Meet-up permet de pr\u00e9senter les r\u00e9sultats du panorama des solutions de relation client en incluant les briques fonctionnelles et les r\u00e8gles d’or pour mener \u00e0 bien des projets de transformation de l’exp\u00e9rience client. Genesys est sponsor Gold et a particip\u00e9 \u00e0 l’ensemble des ateliers qui ont d\u00e9fini le nouveau p\u00e9rim\u00eatre de la relation client en France.<\/p>\n","cta_text":"","cta_url":""},"disable_agenda_section":false,"disable_speaker_section":false,"disable_venue_section":false,"enable_map":true,"disable_faq_section":false,"disable_sponsor_section":false,"disable_additional_content_section":true,"additional_content_template":"a1","additional_title_group":{"title":"","sub_title":""},"additional_media_content":{"select_media":"image","content_image":false,"content_video":""},"additional_text_content":{"sub_title_h4":"","text_content":"","cta_text":"","cta_url":""},"nav_logo":false,"nav_form_text":"","disable_navigation_form_link":false,"event_date_format":"default","event_time_format":"h:i a","event_hashtag":"","meta_title":"","meta_description":"L'\u00e9v\u00e9nement \u00e0 ne pas manquer. Rejoignez-nous pour d\u00e9couvrir comment r\u00e9volutionner vos centres de contacts et ainsi am\u00e9liorer l'exp\u00e9rience client.","no_index":false,"no_follow":false,"meta_twitter_title":"","meta_twitter_description":"","meta_facebook_title":"","meta_facebook_description":"","w_tycontent":"

Merci de vous \u00eatre inscrit.e au meet-up AFRC 2023.<\/p>\n

Nous vous proposons de finaliser votre inscription directement sur le site de l’AFRC en cliquant ici<\/a>.<\/p>\n

Bonne journ\u00e9e et \u00e0 tr\u00e8s bient\u00f4t !<\/p>\n","event_agenda_group":[{"agenda_group_title":"Une \u00e9tude permettant d'avoir une vision concr\u00e8te des solutions en France qui am\u00e9liorent l'exp\u00e9rience client","event_agenda":[{"agenda_date":"06\/07\/2023","agenda_tab_label":"","agenda_details":[{"agenda_title":"","agenda_start_time":"","agenda_end_time":"","agenda_single_description":"

08h30 – 09h00 : Accueil<\/strong><\/p>\n

09h00 : Introduction<\/strong><\/p>\n

Intervenant : \u00c9ric Dadian, Pr\u00e9sident<\/em> \u2013 AFRC<\/p>\n","agenda_session_speakers":false},{"agenda_title":"","agenda_start_time":"","agenda_end_time":"","agenda_single_description":"

09h05 – 09h20 : Keynote sur l’apport des technologies au sein de la marque<\/span><\/span><\/strong><\/p>\n

Intervenant : Rami Baitieh, CEO France<\/em> \u2013 Carrefour<\/p>\n","agenda_session_speakers":false},{"agenda_title":"","agenda_start_time":"","agenda_end_time":"","agenda_single_description":"

09h20 – 10h00 : Pr\u00e9sentation du \u00ab\u00a0Panorama des solutions de la relation client\u00a0\u00bb<\/strong><\/p>\n