{"id":475340,"date":"2023-05-10T13:43:04","date_gmt":"2023-05-10T20:43:04","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=events&p=475340"},"modified":"2023-05-12T10:29:17","modified_gmt":"2023-05-12T17:29:17","slug":"gitex-africa","status":"publish","type":"events","link":"https:\/\/www.genesys.com\/fr-fr\/events\/gitex-africa","title":{"rendered":"GITEX AFRICA"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":565,"featured_media":458251,"parent":0,"menu_order":0,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-475340","events","type-events","status-publish","has-post-thumbnail","hentry"],"acf":{"hide_navigation":"false","hide_footer":"false","event_type":"cxtour","event_status":"ontime","event_location":"MARRAKECH","event_venue_name":"","country":"Morocco","venue_map":{"address":"Place Bab Jdid, Place Bab Jdid, Marrakesh, Morocco","lat":31.6216349,"lng":-7.9991519,"zoom":14,"place_id":"ChIJ28cYE0Lvrw0R5OKEQLslEbo","name":"Place Bab Jdid","street_name":"Place Bab Jdid","city":"Marrakech","state":"Marrakech-Safi","post_code":"40000","country":"Morocco","country_short":"MA"},"utm_pass":false,"item_nav_hide":"no","disable_chat":false,"asset_expiration":"","enable_ab_test":false,"enable_external_utm":false,"add_to_global_events":false,"disable_next_steps":false,"display_desc":false,"next_steps_type":"default","title_align":"left","ns_title":"","ns_subtitle":"","resource_next_steps":"","event_header_bgc":"orange","event_header_title":"Genesys au Salon GITEX AFRICA 2023","event_description_title":"Exposition","event_description":"GITEX AFRICA du 31 mai au 2 juin, est le plus grand \u00e9v\u00e9nement technologique qui regroupe les grands \u00e9diteurs, les gouvernements, les entreprises et les groupes financiers pour acc\u00e9l\u00e9rer, collaborer et explorer de nouvelles innovations.
\r\nUne curation des technologies \u00e9mergentes de la fintech, du commerce \u00e9lectronique, du cloud, de la CX, de l'IoT, de l'IA, des t\u00e9l\u00e9communications jusqu'\u00e0 la cybers\u00e9curit\u00e9 sera largement pr\u00e9sent\u00e9e.","disable_registration":false,"form_header_alignment":"left","form_header":"R\u00e9server votre RDV","form_button":"Je m'inscris","is_external_registration":[],"form_field_settings":["form_known","form_prefill","form_pp","cb_available","form_reach","nolazy"],"form_setup":{"events_field_config":"subscribe","events_custom_fields":["fl_email","fl_firstname","fl_lastname","fl_company","fl_busphone","fl_country","fl_city","fl_jobfunction1","fl_joblevel1","fl_title","fl_website","fl_industry1","fl_levelofinterest1","fl_numberofagentsform1"],"additional_custom_form_fields":{"advance_fields":false},"cust_form_id":"","form_cid":"7014X000002mm25QAA","multiple_cid":false,"multiple_cid_setup":false,"ar_status":"Event","ar_title":"default","ar_custom_title":"","ar_url":"default","ar_custom_url":"","custom_ty":"

Bonjour.
\nVotre demande de rendez-vous avec l’un de nos consultants sur notre stand est enregistr\u00e9e.
\nNous vous t\u00e9l\u00e9phonerons pour convenir de l’horaire et du jour de votre passage sur notre stand et pour r\u00e9server votre place sur les sessions \u00ab\u00a0Tech Talks\u00a0\u00bb Genesys.<\/p>\n

Enfin, n’oubliez pas d’utiliser votre code d’acc\u00e8s gratuit au salon avant le 19 mai midi :<\/p>\n

Code : GENESYS<\/strong><\/p>\n

\u00c9tapes pour utiliser du code promotionnel d’entr\u00e9e
\n1. Visitez le site de l’organisation du GITEX : cliquez ici<\/a>
\n2. S\u00e9lectionnez le pass visiteur et ajoutez-le au panier
\n3. Saisissez le code GENESYS et valider
\nA bient\u00f4t,<\/span><\/p>\n"},"additional_form_content":"","disable_content_section":false,"event_content_template":"a1","event_title_group":{"title":"","sub_title":""},"media_content":{"select_media":"image","content_image":false,"content_video":""},"text_content":{"sub_title_h4":"","text_content":"","cta_text":"","cta_url":""},"disable_agenda_section":false,"disable_speaker_section":false,"disable_venue_section":false,"enable_map":true,"disable_faq_section":false,"disable_sponsor_section":false,"disable_partner_section":false,"event_partners_title":"","event_partners_subtitle":"","event_partners_columns":"5","disable_additional_content_section":true,"additional_content_template":"a1","additional_title_group":{"title":"","sub_title":""},"additional_media_content":{"select_media":"image","content_image":false,"content_video":""},"additional_text_content":{"sub_title_h4":"","text_content":"","cta_text":"","cta_url":""},"nav_logo":false,"nav_form_text":"","disable_navigation_form_link":false,"event_date_format":"default","event_time_format":"h:i a","event_hashtag":"","meta_title":"GITEX AFRICA Salon international sur les derni\u00e8res technologies","meta_description":"","no_index":true,"no_follow":false,"meta_twitter_title":"","meta_twitter_description":"","meta_facebook_title":"","meta_facebook_description":"","custom_canonical_url":"","w_tycontent":"","event_header_image":"https:\/\/www.genesys.com\/media\/iStock-1294325441-scaled.jpg","event_agenda_group":[{"agenda_group_title":"Enregistrez-vous d\u00e8s maintenant pour obtenir votre ticket GITEX gratuit, un RDV pour une d\u00e9mo et une place lors de nos conf\u00e9rences","event_agenda":false,"additional_agenda_content":"

Retrouvez nos solutions d’orchestration de l’exp\u00e9rience client pour organiser un parcours omnicanal complet : depuis la premi\u00e8re visite sur un site jusqu’\u00e0 la gestion des interactions avec un conseiller \u00e0 distance dans un centre de contact. Suivez des cas d’utilisation dans l’assurance, les institutions d’\u00e9tat, la banque et les t\u00e9l\u00e9coms.<\/p>\n

 <\/p>\n

D\u00e9couvrez nos innovations et technologies au sein d’un parcours de relation client immersif :<\/strong>
\n\u2022 Organiser un SAV efficace et acheminer les demandes vers le bon conseiller
\n\u2022 Int\u00e9grez de nouveaux canaux de conversation de mani\u00e8re omnicanale et audacieuse
\n\u2022 Automatisez les flux avec l’IA : Self services, SVI, chatbot voicebots
\n\u2022 Boostez l’acquisition des clients gr\u00e2ce au digital : FAQ intelligente, aide en ligne, engagement,
\net routage pr\u00e9dictif
\n\u2022 G\u00e9rer les activit\u00e9s des agents : WEM, pr\u00e9vision, planification, coaching et gamification
\n\u2022 Utilisez le cloud pour faire \u00e9voluer votre centre de contact<\/p>\n

 <\/p>\n"},{"agenda_group_title":"R\u00e9servez votre place pour la session \"TECH TALKS\"","event_agenda":[{"agenda_date":"31\/05\/2023","agenda_tab_label":"","agenda_details":[{"agenda_title":"Tendances et avenir de l'exp\u00e9rience client en Afrique","agenda_start_time":"15:00:00","agenda_end_time":"15:20:00","agenda_single_description":"

Lieu : Hall 3<\/p>\n

Aujourd’hui plus que jamais, les clients veulent des r\u00e9ponses rapides et de qualit\u00e9 lorsqu’ils contactent une organisation. D\u00e9couvrez les tendances qui fa\u00e7onneront l’avenir de l’exp\u00e9rience client pour les entreprises priv\u00e9es et publiques. Quels types de canaux faut-il favoriser et pour quelles performances (t\u00e9l\u00e9phone, e-mail, site web, chat, bot, r\u00e9seau social, etc.) ? Comment am\u00e9liorer la personnalisation des interactions clients gr\u00e2ce \u00e0 l’intelligence artificielle et aux outils omnicanaux ?<\/p>\n

Par Laurent Deville, Senior Manager Solutions Consultant Genesys<\/p>\n","agenda_session_speakers":false}]},{"agenda_date":"02\/06\/2023","agenda_tab_label":"","agenda_details":[{"agenda_title":"Assurances et services financiers : les essentiels pour mener un projet d'exp\u00e9rience client","agenda_start_time":"11:40:00","agenda_end_time":"12:00:00","agenda_single_description":"

Lieu : Hall 3<\/p>\n

Quelle place allouer \u00e0 la voix en 2023 dans la gestion des interactions clients face \u00e0 la mont\u00e9e en puissance des demandes digitales ? Comment int\u00e9grer un parcours client en libre-service et quels en sont les b\u00e9n\u00e9fices concrets ? D\u00e9couvrez des cas d’utilisation r\u00e9els pour les institutions financi\u00e8res.<\/p>\n

Par Laurent Deville, Senior Manager Solutions Consultant Genesys<\/p>\n","agenda_session_speakers":false}]}],"additional_agenda_content":""}],"event_start_date":"05\/31\/2023","event_start_time":"09:30:00","event_end_date":"06\/02\/2023","event_speakers":[{"speaker_name":"Laurent Deville ","speaker_position":"Senior Manager Solutions Consultant Genesys","speaker_description":"","speaker_image":476278,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/laurent-deville-1675641\/"}]},{"speaker_name":"","speaker_position":"","speaker_description":"","speaker_image":false,"speaker_social":false}],"event_sponsor_tier":[{"sponsor_tier":"Gold","custom_tier":"","event_sponsors":[{"sponsor_name":"MENTAT","sponsor_image":476281,"sponsor_url":""},{"sponsor_name":"ORANGE BUSINESS","sponsor_image":476739,"sponsor_url":"https:\/\/www.orange-business.com\/fr"}]}]},"_links":{"self":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/events\/475340","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/events"}],"about":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/types\/events"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/users\/565"}],"version-history":[{"count":20,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/events\/475340\/revisions"}],"predecessor-version":[{"id":476753,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/events\/475340\/revisions\/476753"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/media\/458251"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/media?parent=475340"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_priority?post=475340"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_contenttheme?post=475340"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_bundle?post=475340"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_contenttheme2?post=475340"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_capability_sitewide?post=475340"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_products_programs?post=475340"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_buying_job?post=475340"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_buyer_persona?post=475340"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_sector?post=475340"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/tax_segment?post=475340"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}