{"id":446301,"date":"2022-09-05T08:08:08","date_gmt":"2022-09-05T15:08:08","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=events&p=446301"},"modified":"2022-11-21T10:04:04","modified_gmt":"2022-11-21T18:04:04","slug":"cx-strategic-forum-2022","status":"publish","type":"events","link":"https:\/\/www.genesys.com\/fr-fr\/events\/cx-strategic-forum-2022","title":{"rendered":"CX Strategic Forum 2022"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":565,"featured_media":449882,"parent":0,"menu_order":0,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[16127,16157],"tax_capability_sitewide":[16202,16224,16413,16437],"tax_products_programs":[16463,16482,17540,17647,16554],"tax_buying_job":[],"tax_buyer_persona":[16888],"tax_sector":[],"tax_segment":[],"class_list":["post-446301","events","type-events","status-publish","has-post-thumbnail","hentry","tax_contenttheme2-improve-customer-experience-fr-fr","tax_contenttheme2-improve-employee-experience-fr-fr","tax_capability_sitewide-ai-and-automation-fr-fr","tax_capability_sitewide-analytics-and-reporting-fr-fr","tax_capability_sitewide-voice-fr-fr","tax_capability_sitewide-wem-fr-fr","tax_products_programs-cx-evolution-fr-fr","tax_products_programs-genesys-ai-fr-fr","tax_products_programs-genesys-cloud-cx-fr-fr","tax_products_programs-genesys-dx-fr-fr","tax_products_programs-genesys-multicloud-cx-fr-fr","tax_buyer_persona-business-fr-fr"],"acf":{"event_type":"cxtour","event_status":"ontime","event_start_date":"11\/24\/2022","event_end_date":"11\/24\/2022","event_location":"Salle Elys\u00e9es Biarritz - Paris 8 \u00e8me arrondissement","event_venue_name":"Salle Elys\u00e9es Biarritz","country":"France","venue_map":{"address":"22-24 Rue Quentin-Bauchart, 75008 Paris, France","lat":48.870684,"lng":2.3024012,"zoom":14,"place_id":"EiwyMiBSdWUgUXVlbnRpbi1CYXVjaGFydCwgNzUwMDggUGFyaXMsIEZyYW5jZSIwEi4KFAoSCWPVG0DCb-ZHEV3k-FESBKM-EBYqFAoSCU-vQH_Cb-ZHEU5Jk9kOT2DW","name":"22 Rue Quentin-Bauchart","street_number":"22","street_name":"Rue Quentin-Bauchart","city":"Paris","state":"\u00cele-de-France","state_short":"IDF","post_code":"75008","country":"France","country_short":"FR"},"hide_navigation":"false","hide_footer":"false","item_nav_hide":"no","utm_pass":false,"asset_expiration":"","enable_external_utm":false,"add_to_global_events":false,"disable_chat":false,"enable_ab_test":false,"meta_title":"","meta_description":"Grand \u00e9v\u00e9nement sur l'\u00e9volution de l'exp\u00e9rience client Genesys, le 24 Novembre 2022 pour une pr\u00e9sentation sur l'\u00e9volution technologiques des plateformes Genesys Cloud, Genesys Engage et Pointillist","no_index":false,"no_follow":false,"meta_twitter_title":"","meta_twitter_description":"","meta_facebook_title":"","meta_facebook_description":"","custom_canonical_url":"","disable_next_steps":false,"next_steps_type":"default","ns_title":"","resource_next_steps":"","event_header_bgc":"orange","event_header_title":"","event_description_title":"","event_description":"INSCRIPTION CLOSE
\r\nD\u00e9couvrez le nouvel \u00e9v\u00e9nement de l'ann\u00e9e 2022 lanc\u00e9 par Genesys : \"Le CX Strategic Forum\" : une journ\u00e9e compl\u00e8te pour suivre toutes les innovations Genesys afin d'am\u00e9liorer l\u2019orchestration omnicanale, l\u2019usage du digital et le pilotage de la satisfaction client.
\r\n
\r\nUn moment VIP privil\u00e9gi\u00e9 pour se retrouver en face-\u00e0-face entre clients Genesys et d\u00e9cideurs de l'exp\u00e9rience clients : synergies, bonnes pratiques, nouveaut\u00e9s et t\u00e9moignages clients \u00e0 la clef !","event_header_image":"https:\/\/www.genesys.com\/media\/Salle-de-reception-scaled-1.jpg","disable_registration":true,"form_header_alignment":"left","form_header":"Inscription","form_button":"S'enregistrer","is_external_registration":[],"form_field_settings":["form_known","form_prefill","form_pp","cb_available","form_reach","nolazy"],"form_setup":{"events_field_config":"subscribe","events_custom_fields":["fl_email","fl_firstname","fl_lastname","fl_company","fl_busphone","fl_country","fl_city","fl_jobfunction1","fl_joblevel1","fl_title","fl_website","fl_industry1","fl_levelofinterest1","fl_numberofagentsform1"],"additional_custom_form_fields":{"advance_fields":false},"cust_form_id":"","form_cid":"7011T000001Yr6WQAS","multiple_cid":false,"multiple_cid_setup":false,"ar_status":"Event","ar_title":"default","ar_custom_title":"","ar_url":"default","ar_custom_url":"","custom_ty":"

Bonjour,
\nNous vous informons que les inscriptions pour cet \u00e9v\u00e9nement sont closes depuis le 21 novembre. Vous pouvez suivre le prochain salon virtuel de Genesys avec 14 conf\u00e9rences en ligne, qui se tiendra le 29 novembre en matin\u00e9e\u00a0 :
\nPage de pr\u00e9sentation de l’\u00e9v\u00e9nement<\/a><\/p>\n

A tr\u00e8s bient\u00f4t.<\/p>\n"},"additional_form_content":"","disable_content_section":false,"event_content_template":"a1","event_title_group":{"title":"","sub_title":""},"media_content":{"select_media":"image","content_image":false,"content_video":""},"text_content":{"sub_title_h4":"","text_content":"","cta_text":"","cta_url":""},"disable_agenda_section":false,"event_agenda_group":[{"agenda_group_title":"","event_agenda":[{"agenda_date":"24\/11\/2022","agenda_tab_label":"","agenda_details":[{"agenda_title":"Matin\u00e9e","agenda_start_time":"08:30:00","agenda_end_time":"12:35:00","agenda_single_description":"

 <\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n
08.30<\/strong><\/td>\nAccueil petit d\u00e9jeuner<\/strong><\/td>\n<\/tr>\n
09.00<\/strong><\/td>\nMot de bienvenue et introduction
\n<\/strong>Par Claudine Cherfan, Vice Pr\u00e9sidente – Genesys France<\/em><\/td>\n<\/tr>\n
09.15<\/strong><\/td>\nL’exp\u00e9rience client en pleine mutation dans les services financiers :<\/strong> Comment s’adapter face \u00e0 la transformation digitale et \u00e0 l’\u00e9volution des attentes des clients ? Par Bianca Leodari et Julien Bet, Partner Associ\u00e9s – BAIN & Company<\/em><\/td>\n<\/tr>\n
09.45<\/strong><\/td>\nRetour d’exp\u00e9rience <\/strong>dans le secteur des services bancaires et du cr\u00e9dit
\nPar Ghislain Guimberteau, responsable de projets\/programmes et Aline Szpunar, coordinatrice du developpement digital – BNP Personal Finance<\/em><\/td>\n<\/tr>\n
10.15<\/strong><\/td>\nSe diff\u00e9rencier par l\u2019analyse du parcours client avec la solution Pointillist
\n<\/strong>Par Emmanuel Garcin, VP, Sales EMEA & APAC et Tarek Elachkar, Lead Solutions Architect – Genesys<\/em><\/td>\n<\/tr>\n
10.45<\/strong><\/td>\nPAUSE<\/strong><\/td>\n<\/tr>\n
11.10<\/strong><\/td>\nRetour d’exp\u00e9rience dans le secteur des services : <\/strong><\/em>comment r\u00e9duire le temps moyen de traitement des demandes, augmenter le taux de fid\u00e9lisation tout en simplifiant le travail des employ\u00e9s via le cloud, le digital et le self-service
\nPar Lionel Florence, Directeur Users Digital Journeys – Helpline<\/em><\/td>\n<\/tr>\n
11.40<\/strong><\/td>\nAssistance client vid\u00e9o : <\/strong>r\u00e9alit\u00e9 augment\u00e9e et intelligence artificelle comme leviers de transformation digitale
\n<\/strong>Par Olivier Bussel, Vice President Sales, Southern Europe – Sightcall<\/em><\/td>\n<\/tr>\n
12.00<\/strong><\/td>\nStrat\u00e9gie efficace de self-service<\/strong> : les bons leviers et outils pour construire un parcours coh\u00e9rent
\nPar Romain Jourdy et Ponin Sor, Seniors Solutions Consutlants – Genesys<\/em><\/td>\n<\/tr>\n
12.30<\/strong><\/td>\nCOCKTAIL d\u00e9jeunatoire et animations<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","agenda_session_speakers":false},{"agenda_title":"Apr\u00e8s-midi","agenda_start_time":"14:15:00","agenda_end_time":"16:30:00","agenda_single_description":"

 <\/p>\n\n\n\n\n\n\n\n
14.15<\/strong><\/td>\nIA conversationnelle et biom\u00e9trie :<\/strong> cr\u00e9er des exp\u00e9riences clients personnalis\u00e9es pour les assistants voix et digitaux et prot\u00e9ger les interactions clients
\nPar Patrice Vielpeau, Sales Director Enterprise & Mobility – Nuance Communications<\/em><\/td>\n<\/tr>\n
15.00<\/strong><\/td>\nRetour d’exp\u00e9rience client :<\/strong> secteur de la distribution et de l’industrie pour le d\u00e9ploiement international de centres de contact dans le cloud
\nPar Irina Zubova, Digital Sales & Customer Support enablement, et Jean-Pierre Nicolas, responsable Customer support \u2013 project & run – Schneider Electric<\/em><\/td>\n<\/tr>\n
15.20<\/strong><\/td>\nWEM : maintenez des niveaux d’engagement collaborateurs \u00e9lev\u00e9s dans un centre de contact omnicanale : <\/strong>Utilisez l’IA et l’analyse des donn\u00e9es pour d\u00e9velopper et allouer les ressources de mani\u00e8re optimale au sein d’une seule et m\u00eame plateforme de gestion de l’exp\u00e9rience client
\nPar Boubacar Diallo, Principal Solutions Consultant et Yassine Tahri, Solutions Consultant – Genesys<\/em><\/td>\n<\/tr>\n
15.50<\/strong><\/td>\nR\u00e9sultats du concours
\nPar Claudine Cherfan, Vice Pr\u00e9sidente – Genesys France<\/em><\/td>\n<\/tr>\n
16h30<\/strong><\/td>\nCONCLUSION<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","agenda_session_speakers":false}]}],"additional_agenda_content":""}],"disable_speaker_section":false,"disable_venue_section":false,"enable_map":true,"disable_faq_section":false,"disable_sponsor_section":false,"disable_additional_content_section":true,"additional_content_template":"a1","additional_title_group":{"title":"","sub_title":""},"additional_media_content":{"select_media":"image","content_image":false,"content_video":""},"additional_text_content":{"sub_title_h4":"","text_content":"","cta_text":"","cta_url":""},"nav_logo":false,"nav_form_text":"","disable_navigation_form_link":false,"event_date_format":"default","event_time_format":"h:i a","event_hashtag":"","w_tycontent":"

Bonjour,
\nNous vous remercions pour votre inscription dont nous prenons compte d\u00e8s \u00e0 pr\u00e9sent.
\nVous allez recevoir un mail de confirmation en plus de ce message.<\/p>\n

Nous vous attendons donc d\u00e8s 8h30 sur le site de l’Elys\u00e9es Biarritz, 22-24 Rue Quentin-Bauchart – Paris 8\u00e8me.
\nM\u00e9tro : Station Georges V – Ligne n\u00b01
\nParkings : Interparking Berri Champs-\u00c9lys\u00e9es (5 Rue de Berri, Paris 8\u00e8me) ou Indigo Georges V (103 av des Champs Elys\u00e9es, Paris 8\u00e8me)<\/p>\n

Quelques jours avant l’\u00e9v\u00e9nement, vous recevrez un rappel automatique pour bien nous assurer de votre pr\u00e9sence.
\nEn cas d’emp\u00e9chement, vous pouvez pr\u00e9venir veronique.dupre@genesys.com
\nNous vous souhaitons une excellente journ\u00e9e.<\/p>\n

A tr\u00e8s bient\u00f4t.<\/p>\n","event_start_time":"08:30:00","display_desc":false,"title_align":"left","ns_subtitle":"","event_sponsor_tier":[{"sponsor_tier":"Gold","custom_tier":"","event_sponsors":[{"sponsor_name":"","sponsor_image":450062,"sponsor_url":"https:\/\/www.nuance.com\/fr-fr\/index.html"},{"sponsor_name":"","sponsor_image":450063,"sponsor_url":"https:\/\/sightcall.com\/fr\/technology\/visual-assistance-platform"},{"sponsor_name":"","sponsor_image":453934,"sponsor_url":"https:\/\/cyara.com\/"},{"sponsor_name":"","sponsor_image":455065,"sponsor_url":"https:\/\/fr.automationanywhere.com\/"}]}],"event_speakers":[{"speaker_name":"Claudine Cherfan","speaker_position":"Vice-Pr\u00e9sidente France - Genesys","speaker_description":"","speaker_image":450065,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/claudine-cherfan-7a242230\/"}]},{"speaker_name":"Laurent Deville","speaker_position":"Solutions Consulting Director - Genesys","speaker_description":"","speaker_image":450067,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/laurent-deville-1675641\/"},{"social_site_link":""}]},{"speaker_name":"Ghislain Guimberteau","speaker_position":"Responsable de projets et de programmes - 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